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    Swastika Shrestha CV 5

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    swastika

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    Swastika Shrestha CV 5

    Uploaded by

    swastika
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    Swastika_Shrestha_CV_5

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    3 views2 pages

    Swastika Shrestha CV 5

    Uploaded by

    swastika

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    © All Rights Reserved
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    of 2

    SWASTIKA SHRESTHA

    PROFESSIONAL SUMMARY
    Adaptable and resourceful individual with experience coordinating Front of the
    house staff to deliver exceptional dining experiences. Uses natural leadership
    talents to create motivational and supportive working environments.
    swastika@gate.edu.np “Being a hardworking graduate from GATE College with a good hospitality training
    and ability to work for long hours even in difficult situations, looking forward to
    building career by growing with Emirates Airline and always ready to face the
    challenges”
    +971545662706

    kapan baluwakhani, Abu WORK HISTORY


    Dhabi, UAE 131277
    August 2022 - Current
    Qasr Al Sarab Desert Resort by Anantara - Hostess, Abu Dhabi
    • Greeted and directed Guest, creating positive and welcoming first impression.
    EDUCATION
    • Escorting guests to table and explaining menu
    Diploma: Hotel and Restaurant
    • Answered phone calls and inquiries, providing information and assistance to
    Management callers.
    Global Academy of Tourism
    And Hospitality Education • Provided guests with menus and recommended specials.
    (GATE, Nepal • Helping on floor during time of peak hours
    Reliance International • Multitasking like menu tag making, serving guests, taking orders and
    academy(RIA, Saraswatinagar documents filling
    ,kathmandu • Learned to talk with guest regarding property orientation.
    National Idea Boarding High • Resolved guest and employee complaints, maintaining customer satisfaction
    school, Nepal and workforce effectiveness.
    • Operated tills to process daily cash and card payments, maintaining till in
    balance at all times.
    • Cultivated positive guest relations by managing reservation information and
    LANGUAGES orchestrating speedy seating.

    English May 2022 - July 2022


    Akama Hotel - Customer Service Representative, Nepal
    Fluent
    Nepali • Handled customer complaints, providing appropriate solutions to guarantee
    positive outcomes.
    Native
    • Assisted customers with varying questions using product knowledge and
    Hindi service expertise.
    Fluent • Assisted customers with product complaints, logging issues for investigation
    and providing replacement items.
    • Maintained customer happiness with forward-thinking strategies focused on
    addressing needs and resolving concerns.
    • Up-selling new products and accessories to customers, capturing significant
    increases in add-on sales.
    • Provided warm, positive customer care from arrival to departure, encouraging
    return visits and repeat spending.
    Hotel Sabrina - Trainee
    • Completed customer orders with speed and accuracy.
    • Collaborated with kitchen and serving staff for smooth service operations.
    • Boosted first impression for customers by maintaining clean and orderly front-
    of-house area.
    • Provided receipts and invoices and collected payments from customers.
    • Monitored front entrance for new guests while assisting servers by taking and
    delivering drinks orders.
    • Created memorable customer experiences through attentive, responsive
    service.
    • Maintained awareness of restaurant promotions to encourage guest
    participation.

    Embassy of Nepal•Bangladesh Embassy of Nepal•Pakistan Embassy of Nepal -


    Trainee, Nepal
    • Showed initiative and willingness to take on new challenges.
    • Participated in training and seminars to enhance skills and promote growth.
    • Monitored stock to maintain consistent supply for inventory.
    • Exceeded expectations and demonstrated potential for future success.
    • Communicated ideas and information clearly and concisely, both verbally and
    in writing
    • Sought feedback actively and used it to improve performance.
    • Adapted to new situations and learned new skills quickly.

    SKILLS

    • Computer Skills: • Participate in wine and cocktail


    session 2019A.D
    • Microsoft Windows Applications
    • POS (point of sale) • Hospitality service expertise
    • Mailings • Front-of-House displays
    • Activities • Table setting

    TRAININGS

    • Brand standard of Minor Hotels


    • Appropriate workplace Behavior
    • Information Security Awareness
    • Coffee skills program
    • Personal Hygiene
    • Resolving guest issues

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