Konings Juices and Drinks UK Ltd

ISO 14001 Manual

V2.0
Doc ref EMS01

Daniel Westow

Revision Change Owner Date

V1.0 N/A D Westow 01/10/18

V2.0 2019 review update D Westow 15/08/19

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Contents
Introduction ................................................................................................................................ 3
PROCESS INTERACTIONS .................................................................................................... 4
4. Context of the organisation .................................................................................................... 5
4.1. Understanding the organisation and its context .................................................................. 5
4.2 Understanding the needs and expectations of the interested parties .................................... 7
4.3. Determining the scope of the environmental management system .................................... 7
4.4 Environmental management system .................................................................................... 8
5. Leadership .............................................................................................................................. 9
5.1 Leadership and commitment ................................................................................................ 9
5.2 Environmental policy ......................................................................................................... 10
5.3 Organisational roles, responsibilities and authorities ........................................................ 11
6. Planning ............................................................................................................................... 14
6.1 Actions to address risks and opportunities......................................................................... 14
6.1.1 General ............................................................................................................................ 14
6.1.2 Environmental aspects .................................................................................................... 14
6.1.3 Compliance obligations .................................................................................................. 16
6.1.4 Planning action................................................................................................................ 16
6.2 Environmental objectives and planning to achieve them .................................................. 16
6.2.1 Environmental objectives................................................................................................ 16
6.2.2 Planning actions to achieve environmental objectives ................................................... 17
7. Support ................................................................................................................................. 18
7.1 Resources ........................................................................................................................... 18
7.2 Competence........................................................................................................................ 18
7.3 Awareness .......................................................................................................................... 18
7.4 Communication .................................................................................................................. 18
7.4.1 General ............................................................................................................................ 18
7.4.2 Internal communication .................................................................................................. 19
7.4.3 External communication ........................................................................................... 19
7.5 Documented information ................................................................................................... 20
7.5.1 General ............................................................................................................................ 20
7.5.2 Creating and updating ..................................................................................................... 20
7.5.3 Control of documented information................................................................................ 20
8. Operation.............................................................................................................................. 22
8.1 Operational planning and control....................................................................................... 22
8.2 Emergency preparedness and response .............................................................................. 22
9. Performance evaluation ....................................................................................................... 23

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9.1 Monitoring, measurement, analysis and evaluation ........................................................... 23

9.1.1 General ............................................................................................................................ 23
9.1.2 Evaluation of compliance ............................................................................................... 23
9.2 Internal audit ...................................................................................................................... 23
9.2.1 General ............................................................................................................................ 23
9.2.2 Internal audit program..................................................................................................... 24
9.3 Management review ........................................................................................................... 24
10. Improvement ...................................................................................................................... 25
10.1 General ............................................................................................................................. 25
10.2 Nonconformity and corrective action .............................................................................. 25
10.3 Continual improvement ................................................................................................... 25

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Introduction
This manual describes the Environmental Management System (EMS) processes
used by Konings Juices and Drinks UK Ltd to ensure compliance with the ISO14001-
2015 standard.

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PROCESS INTERACTIONS
Continual Improvement

Business Context
Equipment and Management of and Critical
Infrastructure Compliance Requirements
Maintenance Requirements

Allocation of
Responsibilities
Control of External Environmental
Resources Aspects

Communication
Operational
Induction Control

Performance

Customer Requirements
Improvement
Training and Management of
Development Emergencies

Control of
Documented
Exposure
Information
Monitoring

System Audit
Legal and Other Requirements

System Review

Change
Management and
Improvement

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4. Context of the organisation

4.1. Understanding the organisation and its context
Konings Juices and Drinks UK Ltd is a fruit juice manufacturing company. We are
based in Boxford, Suffolk and are situated in an area of outstanding natural beauty.
We have determined the internal and external issues that are relevant to our purpose
and our strategic direction that affect our ability to achieve the intended results of our
environmental management system. Such issues include environmental conditions
being affected by or capable of affecting the organisation.
We will review these internal and external issues on an annual basis and discuss
them during the sites senior leadership meeting.
The issues we have identified are as follows;
External Issues
Social
We operate in an Area of Outstanding Natural Beauty (AONB). As such we have a
responsibility to ensure that the site doesn’t negatively impact the AONB. The AONB
is currently applying to become a member of the Dark Sky Association. We aim to
ensure that any lighting we install minimises the light pollution associated with the
facility. We have a duty to ensure we don’t negatively impact our neighbours through
noise pollution, light pollution, odour generation, waste, or spills. We have a duty to
inform any visitors the correct way to enter site, and to minimise transport
movements where possible.
Legal
Konings operates under the jurisdiction of both UK and EU environmental law.
However, this will change following Brexit. With respect to environmental legislation
we are regulated by the Environment Agency, trading standards and the local
authority. Suffolk Highways and Babergh planning authority can also impact site
during the planning process.
Political
Politics can also have an impact on site. For example, the proposed bottle deposit
scheme could affect our finished product in the years to come.
Financial
The climate change levy has had an impact on how we operate by making us ensure
we maximise our use of renewable energy and minimise any wastage where
possible.

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Environmental conditions
Climate
Site has over 600 PV solar panels. The weather and cloud coverage can affect the
amount of energy we are able to generate.
Water quality
We operate in a hard water area, because of this some of our water has to be
treated/softened before it can be used. However, we will always try to recover and
reuse any waste water when possible.
Land use
After treatment our water is sent to a lagoon and can be sent to the river box during
certain times of the year. We need to ensure that the water stays within the levels of
consent and that we only discharge the volumes permitted.
Natural resource availability
Our core product is apple juice. Environmental conditions can affect the harvest and
therefore the availability and cost of our raw materials.
Any water shortages could also affect the sites ability to operate.
Internal Contexts
Technology
Technology can have a huge impact on our environmental performance. For
example, we will always aim to run the boilers on LPG as this is a cleaner and more
efficient fuel than oil. We will look to maximize our use of renewable energy by using
solar panels and electricity generated by the AD plant. As technology improves we
should also be able to recover more water and improve the efficiencies of our RO
and NF plants.
Internal culture
The internal culture can have a big impact on our environmental performance. The
training of staff from the top is critical to our success.
Performance
The performance of our equipment can also impact our environmental performance.
We know from our data that the less breakdowns we have and the more efficiently
the plant runs the less resources we will use per litre of juice produced.

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4.2 Understanding the needs and expectations of the interested parties

We have identified interested parties and their needs and expectations from the
following sources,
a. Register of environmental compliance obligations.
b. Senior leadership team meetings.
c. Desktop review of interested parties.
These needs and expectations are recorded in controlled document EMS 4.2. This
will be reviewed periodically or following any material change to the business
operations.

4.3. Determining the scope of the environmental management system

Konings Juices and Drinks UK Ltd is involved in the washing and pressing of apples
and the filtering, pasteurizing, filling, and capping of apple juice, orange juice and
juice blends packaged into PET containers.

The site is situated just off of the A134 which runs between Colchester Essex and
Sudbury Suffolk. The factory stands on land bordered by apple orchards owned by
Boxford Suffolk Farms. There are two residential properties adjacent to the site also
owned by Boxford Suffolk farms.
The nearest villages are those of Leavenheath and Boxford and the surrounding land
is mainly farm land which is designated Green belt. The nearest river is The Box.
A search of the Magic Site (http://www.natureonthemap.naturalengland.org.uk/) has
identified an area of natural beauty and a local nature reserve approximately 16
kilometres from the site.
No receptors that may be particularly sensitive to site operations are therefore
identified in the immediate vicinity.

Site Layout
The Konings site covers an area of approximately 18,000m². It consists of a multi-
story building providing the following facilities;

Tanker bay
Apple Chill Store
Preparation Room
Tank Farm
Laboratory
Microbiological Lab
Finished Goods Store
Labelling Hall
Filling Room
Bottle Blow Moulder Room
Boiler Room
Engineering Workshop
Raw material and Packaging Store
Offices
Canteen

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Meeting Rooms
Cloakrooms
The Utilities Building containing:
Ammonia Chillers
RO Water treatment
Water tank sampling points
Compressed air generator
Chlorine dioxide generator
LPG Storage

The external area comprises a large bunded hard standing area for storage with all
drains going to the waste water treatment plant, a weigh bridge, apple offloading
system and car parks.
The waste water treatment plant is situated towards the rear of the site. All areas are
accessible via a one-way road system.

The scope of the Environmental management system includes all activities that take
place on land owned or leased by Konings juices and Drinks UK Ltd on the Boxford
site. This includes; The blowing of PET bottles from pre-forms, the pressing &
blending of fruit juices and the receipt of raw materials, the bottling of fruit juice, the
operation of a waste water treatment plant, including discharge to the lagoon, the
storage and usage of cleaning chemicals and oils, the disposal of waste and any
other activities that are part of the production process.

The scope ends after the finished products have been driven off of site in Culina
trailers. At this point the finished product becomes the property of PepsiCo.

4.4 Environmental management system

This document describes Konings Juices and Drinks UK Ltd.’s EMS. Konings Juices
and Drinks UK Ltd will is audited against the ISO14001:2015 standard. Our EMS has
been certified by Alcumus – Certificate number 1694-EMS-001, Initial registration
date – 19/01/19, expiry date – 19/01/22.

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5. Leadership
5.1 Leadership and commitment
The site leadership team is fully committed to the Environmental Management
System. The leadership and commitment with respect is evidenced by the following.
a. Taking accountability for the effectiveness of the EMS.
b. Ensuring the Environmental policy and objectives are established and are
compatible with the strategic direction and the context of the organisation.
c. Ensuring the integration of the EMS requirements into the business
processes.
d. Ensuring that the resources needed for the EMS are available.
e. Communicating the importance of the EMS and conforming to the EMS
requirements.
f. Ensuring that the EMS achieves its intended outcomes.
g. Directing and supporting persons to contribute to the effectiveness of the
EMS.
h. Promoting continual improvement.
i. Supporting other management roles to demonstrate their leadership as it
applies to their areas of responsibility.

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5.2 Environmental policy

The Konings Environmental policy will be reviewed on an annual basis and
communicated to all staff through team briefs. The policy will also be displayed by
the staff entrance.

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5.3 Organisational roles, responsibilities and authorities

Konings must clearly define and communicate the roles and responsibilities of the
Health, Safety, Sustainability and Environment specialist and other employees with
Environmental roles, responsibilities and authority, especially those concerned in the
mitigation of environmental incidents.

Roles, responsibilities and authorities shall be defined, documented and

communicated in order to facilitate effective environmental management.
The organisation's top management shall appoint a specific management
representative(s) who, irrespective of other responsibilities, shall have defined roles,
responsibilities and authority for
a. ensuring that an environmental management system is established, implemented
and maintained in accordance with the requirements of this International
Standard,
b. Reporting to top management on the performance of the environmental
management system for review, including recommendations for improvement.

The Site Leader is responsible for:

- The overall environmental performance of the site.
- Ensuring the relevant resources is available for effective establishment,
implementation, maintenance and improvement of the Environmental
Management System, such as the organisational infrastructure, human
resource, specialised skills, technology and financial resources.
- Involvement in the management review. 4

The Operations Manager is responsible for:

- Ensuring the necessary resources and support is available in the absence of
the Site Leader.
- Making available resources (time and monetary) for Environmental
Management. When applicable, personal objectives may be included in
individuals Personal Development Review.

The Line Management (Department Heads, Front Line Managers) are

responsible for:
- Ensuring that employees under their management control operate in
accordance with the requirements of the Environmental Management System.
- Ensuring that their staff report environmental near misses and incidents
- Ensuring that environmental incident and near misses are fully investigated
- Ensure staff adhere to environmental policies and procedures, such as waste
segregation
- Delivering environmental communications of briefings where necessary

Staff disposing of ANY wastes are responsible for:

- Waste segregation
- Reducing waste sent to landfill
- Retaining waste transfer notes (for inert waste) or consignment notes (for
hazardous waste) of two or three years respectively
- Checking that waste transfer notes and consignment notes are completed in
full

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The Site Quality, Safety and Environment is responsible for:

- Establishing, implementing, maintaining and improving the Environmental
Management System.
- Ensuring the roles and responsibility for environmental management are
defined and communicated.
- Reporting to top management on the performance of the Environmental
Management System for review, including recommendations for
improvements and resource requirements.

The Site Engineering Manager is responsible for:

- Tracking energy usage on a weekly basis.
- Fixing any issues that are causing us to use excess energy.
- Ensuring the WWTP stays in consent.
- Ensuring any changes are communicated.
- Ensuring any changes have a positive environmental impact where possible,
and that we consider the environmental impact of all changes on site.
- Considering any potential significant environmental impacts associated with
the transportation or delivery, use, end of life treatment and final disposal of
any new product or services.

The Health, Safety, Environmental and Sustainability person is responsible for:

Ensuring on-going compliance with ISO 14001:2015, relevant environmental

legislation & other requirements, ongoing monitoring and maintenance of the
Environmental Management System.

Supporting the implementation, maintenance and improvement of the Environmental

Management System.
- Controlling any costs associated with managing the Environmental
Management System.
- Updating the energy metrics sheet so it can be sent to the Konings team in
Belgium.
- Carrying out a training needs assessment for environmental training.
- Ensuring all environmental incidents, near misses are entered onto the
database.
- Mcert’s responsible person.
- Tracking the progress, to close out of environmental incidents & near misses.

The HR Business Partner is responsible for:

- Advising the environmental and sustainability person of changes in personnel
across the site.
- Arranging new starter environmental inductions

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All employees have the responsibility to:

- Comply with the Environmental Policy; contribute to the achievement of
objectives and targets and participating in the operation and conformance with
the Environmental Management System.
- Ensure that all abnormal and emergency situations are reported immediately,
- Take effective action to contain spills and uncontrolled release to the
environment,
- Work safely to avoid accidents,
- Report all incidents (accident or near-miss), actions or situations that may
have a potential environmental impact
- Are to promote better ways of handling waste & better ways of using our
resources.

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6. Planning
6.1 Actions to address risks and opportunities
6.1.1 General
When planning for the EMS Konings Juices and Drinks UK Ltd has considered the
following
a. External and internal issues as stated in 4.1 and 4.2.
b. The Scope of our EMS
Within the scope of our EMS we have determined potential emergency situations,
including those that can have an environmental impact.
We have maintained and documented information of our:
a. Risks and opportunities that need to be addressed;
b. Processes needed to the extent necessary to have the confidence they
are carried out as planned.

6.1.2 Environmental aspects

We will identify environmental aspects and impacts though site tour of all site
activities, products and services.

The aspects and their impacts will be recorded on document EMS6.1.2

The potential impacts of these aspects are;

Emissions to air;
Green House Effect (Global warming) Raw Material and Energy use
Stratospheric Ozone depletion Use of non- renewable raw materials
Acid Rain Use of recycled raw materials
Local Air Quality Use of reusable packaging

Releases to water; Localised Nuisance;

Contamination of controlled waters Noise
Contamination of foul drainage system Vibration
(unlicensed disposal of trade effluent) Odour
Bioaccumulation of toxins Light
Visual Intrusion
Releases to Land;
Waste burden (illegal fly tipping) Eco Sensitivity
Contaminated land Orchards (support natural habitats)
Ground Water contamination
Bioaccumulation of toxins

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Significance assessment:
Legal/other requirements: Specify whether there are any legal or other
requirements to which the organisation subscribes relating to the environmental
aspect that require specific actions to be undertaken or impose specific duties upon
the organisation (input “YES” or “NO”);

Frequency: Assign one of the following values to reflect the frequency with which
the environmental aspect will have a potential/actual impact on the environment:
1. More than three years to never;
2. Every one to three years;
3. Every month to once a year;
4. Every week to once a month;
5. Every day to once a week.

Influence: Assign one of the following values to reflect the influence the organisation
has over the environmental aspect:
1. Mainly outside the control of the organisation;
2. Minor influence;
3. Medium influence;
4. Major influence;
5. Direct control.

Impact: Assign one of the following values to reflect the potential/actual impact the
environmental aspect could have or has on the environment:
1. No, or insignificant, impact on the environment;
2. Minor impact on the environment;
3. Moderate impact on the environment;
4. Very relevant impact on the environment;
5. Major impact on the environment.

Score: Input the significance score. This is calculated as the frequency value
multiplied by the influence value multiplied by the impact value:

Significance: Rate each environmental aspect’s significance using the following

criteria:
Score Significance
1 to 14 LOW
15 to 63 MEDIUM

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64 to 125 SIGNIFICANT

Operating control procedures: Control of each significant aspect identified must be

specified by a documented procedure. These procedures should be recorded and an
“X” placed in the boxes below them for each aspect to which they apply.

6.1.3 Compliance obligations

We will identify which environmental legal and or other requirements are applicable
in order to prove compliance in Clause 6.1.3.
We will achieve this my maintaining a Legal register.
The Health, Safety, Environmental and sustainability person will prepare a Legal
Register that highlights all applicable legal and other requirements for which the
organisation must prove compliance. Sources of information for the Legal Register
include all current environmental permits such as effluent discharge consents, water
abstraction consents and planning permissions. Additional legal and other
obligations will be researched using the Environment Agency website, the DEFRA
website, and any applicable trade association websites. We also use the “Active”
legal compliance manager (www.isoinabox.co.uk) to assist with identifying our legal
compliance obligations. Konings internal resources will also be used to update the
Legal Register.
The Health, Safety, Environmental and sustainability person will review the Legal
Register on a yearly basis and update it where necessary to ensure it reflects the
organisation’s obligations.
Where applicable the Health, Safety, Environmental and sustainability person will
communicate information from the Legal Register to all relevant employees.

6.1.4 Planning action

We will create prioritised action plans to address our significant environmental
aspects and our compliance obligations.
Any actions will be assigned to individuals/teams to complete and will be prioritised
with a planned complete date where applicable.

6.2 Environmental objectives and planning to achieve them

6.2.1 Environmental objectives
Konings Juices and Drinks UK Ltd has established environmental objectives at
relevant functions and levels. While establishing objectives we have considered our
organisations significant aspects and associated compliance obligations, and
considering our risks and opportunities.
The environmental objectives are:
a. Consistent with the environmental policy.

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b. Measurable where practicable.

c. Monitored
d. Communicated.
e. Updated as appropriate.
The objectives were agreed at a site leadership team meeting and will be reviewed
and updated periodically. These objectives are recorded in document EMS 6.2.1

6.2.2 Planning actions to achieve environmental objectives

Actions to achieve our objectives are developed by the Site Leadership Team with
support from the site Health, Safety, Sustainability and Environment Specialist.
These plans and actions are captured in our Environmental planner (EMS 6.2.2).

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7. Support
7.1 Resources
Management shall ensure the availability of resources essential to establish,
implement, maintain and improve the environmental management system.
Resources include human resources and specialised skills, organisational
infrastructure, technology and financial resources.

7.2 Competence
Konings shall ensure that any person(s) performing tasks for it or on its behalf that
have the potential to cause a significant environmental impact(s) identified by the
organisation is (are) competent on the basis of appropriate education, training or
experience, and shall retain associated records. The organisation shall identify
training needs associated with its environmental aspects and its environmental
management system. It shall provide training or take other action to meet these
needs, and shall retain associated records. The organisation shall establish,
implement and maintain a procedure(s) to make persons working for it or on its
behalf aware of
the importance of conformity with the environmental policy and procedures and with
the requirements of the environmental management system,
the significant environmental aspects and related actual or potential impacts
associated with their work, and the environmental benefits of improved personal
performance,
their roles and responsibilities in achieving conformity with the requirements of the
environmental management system, and
the potential consequences of departure from specified procedures.

7.3 Awareness
At minimum all staff will be made aware of the EMS on induction. This includes
awareness of our Environment policy. Staff will also receive EMS update training on
an annual basis.
Contractors are all informed of what is expected of them in section 15 of the
contractor induction. All contractors will be inducted before starting work on site and
will be re-inducted every 2 years, or following any incidents. The induction includes
the requirement to correctly dispose of any waste and to provide waste transfer
notes when required.

7.4 Communication
7.4.1 General
Konings Juices and Drinks UK Ltd has determined the internal and external
communications relevant to the EMS including;
a. On what it will communicate.

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b. When to communicate.
c. With whom to communicate.
d. How to communicate.
e. Who communicates.
When establishing the communication processes, we have;
a. Considered our compliance obligations, and
b. Ensured that environmental information communicated is consistent with the
information generated within the EMS and is reliable.
c. Ensured that we shall respond to relevant communications on the EMS and
d. Retained documented information as evidence of its communications, as
appropriate.

7.4.2 Internal communication

 Internal requests for information relating to our significant aspects are directed
to the Health, Safety, Sustainability and Environment specialist who responds
accordingly.

 Environmental performance relating to our significant aspects is

communicated to Senior management during Senior Leadership Team
reviews. Weekly energy/water consumption figures are also review at the
weekly Senior Leadership Team meetings. These figures are recorded in the
site scorecard.

 Environmental updates and training are delivered by the site Health, Safety,
Sustainability and Environment Specialist. Other members of staff, for
example the Engineering and Services manager may also send updates.
These updates may be in the form of E-mail, Formal Training, Posters, or the
sites newsletter – “The Boxford Press”.

 Any communications will be recorded in the site EMS communications log

(EMS 7.4.2).

7.4.3 External communication

The Site leader and Quality, Safety and Environment manager, and the site Health,
Safety, Sustainability and Environment specialist shall handle complaints and
communications from other external interested parties, such as the regulators.
Communications from external parties shall be documented our External
communications template (controlled document CE161).
a. The Scope of the Management System can be made available to relevant
interested parties on request. Requests to view the Scope of the
Management System will be considered by the Site Leader.

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b. Any enquiries received from third parties relating to environmental matters

must be immediately referred to the Health, Safety, Sustainability &
Environment Specialist or, in their absence, the Quality, Safety &
Environment manager or Site Leader.
c. In the event that a representative from the Environment Agency, Local
Environmental Health Office, Emergency Services or any other
Government or Enforcement Agency attends the site the Front line
manager and Quality, Safety and Environment manager must be notified
immediately of their arrival.
d. A copy of the current version of the organisation’s Environmental Policy
can be found at reception and is available on request.
e. Relevant environmental objectives will be communicated to third parties
where appropriate. Requests to view the organisation’s objectives will be
considered by the Quality, Safety and Environment Manager, and/or the
Site Leader.

7.5 Documented information

7.5.1 General
This Environmental manual describes the core elements of the EMS and the
documents interaction necessary for the functioning and continual improvement of
the EMS. All documents included in the EMS are on the sites document control
register.

7.5.2 Creating and updating

The Health, Safety, Sustainability and Environmental specialist is responsible for
ensuring that all documents described are up to date and fit for purpose. The
Environment Manual is reviewed and updated annually or whenever changes to the
sites activities or the external risks and opportunities that might impact upon its
significant aspects are noted to have changed or developed.
All documents will have a unique document number, a revision number and a issue
date.
Old documents will be archived and kept on the system for a minimum of 7 years.

7.5.3 Control of documented information

Documentation required by the EMS is controlled in the following manner.
1. The Health, Safety, Sustainability and Environment specialist is responsible
for authorising, issuing, and maintaining all documentation in the EMS,
although this may be delegated.
2. Controlled documents and their storage and distribution locations shall be
recorded on the document control register.

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3. Master copies of documents and their storage and distribution location shall
be stored in the ISO 14001 folder in the Copella EMS folder on the H Drive.
4. Any hard copies of EMS documentation will be uncontrolled copies and
therefore cannot be treated as an up to date version. The exception to this is
the Emergency Preparedness plan where a controlled hard copy is located
under the fire panel and in the site safety centre.
5. All documentation shall be version controlled, clear, dated and readily
identifiable. Previous versions shall be archived on the H Drive.
6. Obsolete documents should be promptly removed from all points of issue and
use. Those retained for legal or other purposes shall be clearly marked as
obsolete.
7. Relevant parties will be informed when a document is updated.

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8. Operation

8.1 Operational planning and control

Operational controls describe how Konings staff undertake and control operations
associated with significant aspects, in such a way as to manage or minimise their
environmental impacts and maintain legal compliance.
We have many methods of operational control on site. They include the following.

 Procedures.

 Planned maintenance activities (PM’s).

o Staff PM’s
o OEM/3rd Party PM’s

 Daily/Weekly checks and readings.

 Daily reviews (09:00 meeting).

 Weekly reviews – SLT weekly leadership meeting.

 Emergency preparedness plans.

8.2 Emergency preparedness and response

After reviewing our significant aspects, we have identified a number of possible
emergency situations. The emergency situations and the controls required to
mitigate against these are recorded in the Environmental emergency plan EMS 8.2.
These controls are also recorded in the site Emergency preparedness plan so that
staff have quick and easy access in the event of an emergency.
We also have a spill response procedure ESWP1 that should be followed in the
event of any leaks or spills. This procedure can be found in the Emergency
preparedness plan.
Staff will be trained to the emergency plans where required.
The emergency plans will be reviewed and updated annually, following any changes
to legislation, or if required following an Environmental emergency.

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9. Performance evaluation

9.1 Monitoring, measurement, analysis and evaluation

9.1.1 General
All monitoring and measurements are captured on the sites monitoring and
measurement register EMS 9.1.1.
We ensure that any equipment used is calibrated, maintained and verified as
appropriate.

9.1.2 Evaluation of compliance

9.2 Internal audit

9.2.1 General
We will ensure that internal audits of the environmental management system are
conducted at planned intervals to.
a. determine whether the environmental management system
 conforms to planned arrangements for environmental management
including the requirements of this International Standard, and
 has been properly implemented and is maintained, and
b. provide information on the results of audits to management.
Audit programme(s) shall be planned, established, implemented and
maintained by the organisation, taking into consideration the environmental
importance of the operation(s) concerned and the results of previous audits.
Audit procedure(s) shall be established, implemented and maintained that
address
 the responsibilities and requirements for planning and conducting audits,
reporting results and retaining associated records,
 the determination of audit criteria, scope, frequency and methods.
Selection of auditors and conduct of audits shall ensure objectivity and the
impartiality of the audit process.

The Environmental and sustainability person is responsible for planning the

internal audit program.

Audits of the EMS / Mcert’s will be conducted on a periodic basis (minimum

annually) to determine whether the system is conforming to the planned
arrangements and has been properly implemented and maintained.

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Audits of the EMS / Mcert’s will be performed by competent persons to ensure

objectivity and impartiality of the audit.

The Environmental and sustainability person will select the areas and
activities to be audited ensuring all areas are audited at least annually.

All audit findings will be discussed with the audit team where appropriate.

An Audit Report will be prepared and circulated to the management team.

Associated records will be retained for a minimum of 3 years.

For any non-conformities, near misses will be uploaded onto the site near miss
system for investigation and corrective actions.

Results of internal audits and the progress of all near misses will be reported
to Senior Management at the EMS Management Review Meeting on an
annual basis.

Internal audit will be completed by following document EMS 9.2.1 Internal audits. Or
by 3rd party using their pro forma.

9.2.2 Internal audit program

The Environmental and sustainability person is responsible for planning the internal
audit programme.

Audits of the EMS / Mcert’s will be conducted on a periodic basis (minimum

annually) to determine whether the system is conforming to the planned
arrangements and has been properly implemented and maintained.

Audits of the EMS / Mcert’s will be performed by competent persons to ensure

objectivity and impartiality of the audit.

The Environmental and sustainability person will select the areas and
activities to be audited ensuring all areas are audited at least annually.

All audit findings will be discussed with the audit team where appropriate.

An Audit Report will be prepared and circulated to the management team.

Associated records will be retained for 3 years minimum.

For any non-conformities, near misses will be uploaded onto the site near
miss system for investigation and corrective actions.

9.3 Management review

The Environmental management system is reviewed annually by the Senior
Leadership Team. All the areas of the EMS the require review under the standard
are covered in document EMS 9.3 Management review.

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10. Improvement
10.1 General
We will use our performance reviews (9.1 9.2 and 9.3) to determine opportunities for
improvement and implement necessary actions to achieve the intended outcomes of
the EMS.

10.2 Nonconformity and corrective action

Non conformities include failure to follow procedures (EMS or operational) or non-
compliance with the site environmental legal requirements. Non conformities
will be reported as near misses on the sites near miss system and
investigated by an investigating manager.

Non conformities can be identified by the following means:

 Day to day operations

 Planned General Inspections
 Safety Action Team Investigations
 Internal or External ISO 14001 audits
 Evaluation of compliance
 Site tours

All potential environmental near misses are reported on the near miss system for the
appropriate manager for investigation and rectification. See investigation form
ENVI1.

A near miss will be raised if a procedural non conformity occurs, such as failure to
carry out an evaluation of compliance. The near miss report will contain
details of the non-conformity corrective action and where appropriate
preventative action.

All near misses are discussed at the weekly Site Leadership Team meetings and
daily 9am meetings.

10.3 Continual improvement

Konings Juices and Drinks UK Ltd used the processes described in this document to
drive continual improvement in both the operation of this system and in its
environmental performance. See site change management procedure, document
EHS4.

EMS01 V2 15/08/19