NFORMATION SySTEM S

DIT- S 402

Intsoduction b1nfetmafim dyshun

hat s an Anfotmatan System?

An netaten Aystov (Is) Can be at 01ganized mbi-

nahn o feopl, hatdwale Aatwase , Communicafiens

data Aloces that oAe and Adveve,
neh o and
an 0gantzahin
nd disaemi nates Inoimaion
tAansoms

Communi-
f hare Alid CM ingotmaton betemt
Ca th ach athe wing vaieyof acal dnis
hiMuims and
Chardun) nounation ceeia
CmMuns Canon chann el Chehaotk

and Ae data dála ao Ated)

Inoumation Suten & Tnfotmation Tecbneq

hiuibes all t u Compenels

nfotnahken phem
nfuvnaftion nd
and sowte newuAaly delivel
oAwzatjon
untion
Tnfeundton thnelag1 Ae h valous hatdwa

Carvnponems hecwa h ytom opelett

Coh aw e
Fo Atwe we mll emCenla on

Cewmpuba baaed notmation Bys ens and theL we

oltovwsivng folmatio ktuhneloti

Computu aaduwaie tuh nolagies
ncuous muompukul mdsre euves, anel lalge
main laM kem! and Apu outht and oia
durcs hat Ben

Computz Aotwae teuhnaagis

h cude eahing Ayddeun okta, web biaus ek&
Aoha haduchiy uilks and ohau busins
alicakion ke Ctme atienhsp managem@nl and
sul chain manogomet

Gi) Tllcommunicaten hetoR teshnelog'

nuds he eucommuni cahm media,aceko,
and Aothdaa heudid ail n ' bae and ds
acceß anol Jupport t tehet anel
psivat iutaundt
base nehsonA a
hwtAanet and etMane
v) Data Mgnagemert kuhhalgis
Anclacus dalabase n@nasement 3ten hao f
the drelopmen ACLes 9nc Mainternqn
Jata boses qn gani zation
 An TS AameyoR busineas hofcionals

6uuincki pef eAtinal Ahenld CoMCenthal heut st m h

thi

otlowing i ata IS

Foundatim Concehts
khnica bsin es8 and
hundamefal belhanotal
qnd
o s
Ma naseda Conces about Componens

AnoMabo ysttn.
&yem Contaks dund
Exemple inuods basic noimahon

Wed devtlo baines

Aykten hen
aplicahs o in esmathon tunelgg for copehtie
advan
Manaqlment
Jallengas
Buins
Aicoh Tncotmah nna.hioy
Sp ms Tehnelgy

Derlapmentfoundatiom
Cmce

yInfomadn Teahnnges >

Majo Gmebb derelopmels qne managment 13Sua

hat hadnae , Aoltat
iptnaien thnBlaga
neteos ta manogLinent qnd man intenet based ah-

heleis
 supe
(ii1) Buinch& Applicahin
he Mao e nfomation ykmd a opeahas
Mgna s menl a b u nek.
Cempeh ba
advatge
CiV) Denlopmen Phoceses>
How buuinestofimals nd nmahion sheuialuh plan,
luvelop ano Bysems me
mplment nmatim
biinas ofrotun'es .

) management dhallenges

The
Tru chetlenges ui and ekicall Mang
Mkonstn at end w antse
and
obak Jals o a buuns

Fundametl Rales S Buine

/suttu
stAattgra
Campahiti
Advantoga
Suepo
2
B winss Deudrm
Maing

Buines
Suppo
Phaes and apeahions
 Suphost Buiness (toceks

Inkeimatm As tems that th batyusbsoeN

Aupout
Gnc opeehnt at many etail lofe adtsd

FoA exam Achail ho e Camp

balel tn fematim syctemd hem, e d
cutime purchase Macp invenh .
Cmplyed buy y echandile qnos avabatt al

tAends

Suphont deukim Maping

qnol bthe bwuineus
TS albo hl Stdh manage&
oinals mas bete dackon

xampl exampl deusions wha lins Muhandite

inuud On wha
be addes did Conbin ued
Made
ind in vestment
thay pw a
yrcadly
qn anly&s povidud Compute-b ased (nfoimah

Ciiy supfost Cenno tive advantage

Ahategie advqnrg oveL coeh oi& Aayuitu

Caining a
inno vahiv cahan tebnuljres
nfeimaban

ample management gh mapa deusfn a

nstall PopA ln all he Ahue

thei 2- Comm ehla web i i oins

Thuseose ghopp anc buy meehandise

 Tas Infot matim Stemd

n futto tio
Syctem

oAaho
Surht supaut
mandguhtol Do uklon
mano9tmenl

tmd
opeabon Systes
na

Cotel
Sk
tn duuthia MqnogeMent| Duin SuA
PADcsS Entaie SneimakonM Syaens
Celabolah Suatend
Sghns
uteauhia
Tiarsa tioM Team and heAue Deisn
N o R a u Calalotain
Repuh Sutout
Syhms nanass
Enehon
Sneimarion
Buins Daa tions Sykera

metnahn
ThaileA fu
eecutre&

dofekabien ppot Stem

IS have avay hun nedsd o eces data 2uated
and e d tn buain oeabone.
Suh opuchons pok Jyutems Sed avavvey o
nesnaten oduc aho etenalue
L
itana
 ofesaionk uposk Jyts O
he Aak butineA s
Aandauhio CortAol
ocess btneus
qrd
indttial lec eue Juffop.k nt poise Communiotlams

Callabotahon and updae Cofoxal dalybue

a) Tandaehim socAARn ystems

Atcod gnol
tocase dat anulhing an bwm

anka thns tuw baC

Th
Thy ecess
tAansa b'ans data acumulakd
T batth Racea
and pocese pewodically
Ov
pouaing dsta a
Mal hmt (o onluint
a tlandathns occud
te cdiel mMediately a
a may
Aalu Pos Aysns
Fo armpls pank gskL taynals
euthmiC Cah
tal se

and tiasm als d oel

Caph Cehuthicaly) onal computeL Centos

Fe, communicahns Lnps
immdialt ( Ma tm
o myh Cbakh) pecau
k

Poce Conbal Suptmb

) psocess
Mot and Ctal yaiel
ey ses eukmic
erampl apetkum
a
M
bems Lnkrd t Computres Cnhinuel
qno
nd nake stan (mal
monto chemcal toces
tin) adushmeas the Conal t pioced
fnter ptae collabosatm syetond
Cemmunicafim nd
Enhante feam nd
se duuhinty and in clude apAvicafim that ah oms,

Calld autmain yskoms

fe erampt nous dge wo in O pseje A

elkctimdc mal 5 BCnd and eve

eluthnMc and nels Com fuunun

tiant Coond na he a cbihies

I) Manasemet SupporkSystml

when pmatin ysten icarion D so vieling

Antotmatiom and Jupport eutiv duiaion maig
hanages thy a calld Manageent 4ppl
4tems

Sevea najo ingotmatioM tm upporka

Msbensy' hi lhies .
Vaweh deuu'on
ma
1matn ykm (MDS)
(a) manageMmt
(b) beuwm o ystn (Dss)
C)Exetuie tn fotknahi ykm ( ETs)
Sstem mTS) >
() Mahaamenl Tnfotmahm

hd
Phowdes omatian Ih t sm perks
binnks f fonals
displo manages man
o fo ales hana eyS
Ia fmfanetud di'sla/
mpute nd iNe be

abtu dalcs lt heihed neduds

An a tiei
thei Cpotal tata*nuf dui
dasly
Sales analyts us tho evauah sala mals

cAch alesperdon

(6 beuu Aupfost Syste (DSS)

aet Cemte upfout manages duun

G
deusin Map
e a DSS
n ad vebsng mana

a what -ik analysi3 as bab o a

demint he sendd
end advetida
deusi
dellas
Abloduhion manag mu
a
s deid he
muh t Inanuah baseok th peuted
dat
Jalus csou ate afuhc pomotion
avulabiLty T Sa mates-
th locahion
manufahue the bsouct.
ials

CC) Exeutive nomabm ystmd ( ETS)>

Phovid (hd'hcal nfnai an

thtena qncd extena Bouce& n
wduslays
enenes ma nagL
 unuh'onal bustne& kMA
Supfat Va'ely opea ahlal and managthm
managun

atHocatrm th hustns
unehiwns ofC
Eramls nemetion Syskms tha Appat- ptticasms
h aCtoun9
{inqnt Mahigperabrns mqnagment
and
numan qnapem ent

Manaset'al chaltengel of Tehnao

nfotmatien TRehnssoy

Snfoumshan Cst m
valu
The Budins entabuse Takinelea VaL
>stAaters | PAeced t a y
ultd Busnns IT Gals
Buins /CT deelopment
BvsinsCT ChatUenges Galve Cutme sh
bans
onc Paxi aswnens se ef teuet
spLd t vses
ectAane, ard
edus duveleb met, manafath-ug / te t h i n a and hou Khy lant,
T inhaAALhu a lew Cat
and di manufac-
unhnal Dialon e ebTth fo. Ceodinahien of
Keenneuung and hes nthoonp empya t n
and business

hthhim buaines alus Csa s amd suphlek

hn tnan whney Cu M els
and
ww e-tevmGbbal
c
nehosped Markehhg chonnelA
qnd abotabm qd faahsps aith
otagahen of ebsinns uting,
In1h cizaizahims staaies duuisim upfov ysnd Akplins and
dstn

ltuuha qnd ClAwse buhis

Peccss,
 Succs no alut wih T

The Aucce 4 Innabian Aypen Ahuld habe me

on tms Minlmlin Cas
Qnd ue nounatho

SutLessshould alko be m asuLd

d
nemation tehneleg in hotinq n oanitations

sines tsetis Cnabling hoces hancig

iks6anieetiemal t4hc and Culhues, and hud-
Cteme Ond buuine Vae o the etptise

T and fs Can be Mus managano nisahblied

in Juk a thal TS pea otmanu bhobm Ca
both tuhnelegical and utne

Developing TS Soluhionk

Invahgab

Analyee
Develpins
Tnpuncion Sukn
sions

Cnamer
 4
Jnonatnm sydtm Kubutes n

ferple Keapulces
shecialili& analyats Jhaen divelspus ofuato
ysP ,

fnd Uaad ayent else Nhe w'infomafon Ayckm

Hatd isat Resoetcs

Mackinc& Coputers vies mowtk, majnehic di duis,putaad

ophcal Canneid
Media foty diss, nagnebc tabe, ohtal dispé,
lashc Caids he ftms

sothaot Resoutes
fhaM ohesating Jhwn otams adshet agiam
ARdaLeigpegad a ams
PLoceds dat enty e d emoL CMb'n
piRd ycheß d'sibuin
Dat Ruomu

hodau duutons, Cstna n o , enpoye kAA

nveno daka bas
Netionf Ruo
Cemmynicahn M dia un'cahmdioLnsoss hehcok
quess and Contyal
sohaan
Jneimati Bodata
Managemen aperts and n e s dauumenlj s i knt and
Qudid undes and b
 notmatin Sskm Activits

ot cal SCannl La Cadsd toas On meAuh qndse

Li Caluahin em kaxes and othuPya

Jales
Outfut oduung Mpovks ard displays aeu
fotmanu
CMe empoyu qrd
stae Maiwaing hecAds o

Contial qentahing Qu dill lnas hndicat a

ent Jales data
 Sut chain Mana gement (ScM) 16)
he. Buinds Netotp
Suply chain Management (SCM) a Lfunchonal ial
ha ues Inmation teunols

h Aupost Mano g np betn ons

a Cemp any Sunt o cates and thsef i

Auppli es Cusmes nd bvaineds ovtnes

Rhe SUM mat afoat, fia

and low Co
hehaotk Luine tinai
Jupy thain

Com ce Meet
SCM Atiategy
bae a cnat
A
AJuueu
manageMent
OAd baoú t i n g , J t - n .
Aim invet
and net

ans
Fo eram et's upode a
Compar
othe buineu,
build and Jell a pAndet
hen itmf
a matelal gnd avet
oth Cmb qnies
o Contiate

teAdahionslip th Aappie Casb mes disti

he
a huded s dum
and othe
buld and ell a d mape u th nehortk

bsihels enhi kies Aelabi onship nd pto cesas that s

Calld chain
supl elive
chaik Comm Shedulu Mape

SkAategic Soumtin9 and PoreCos and Denana

SCM Planrj
Phoctment
Punuhona
/ Senie
PAoceA
Dutlbuton Netuork gnd hWayhoise Opeaatins

Phoduchien ThAns hoktothin and chipment

Logia bu Managomen

Tateune
SCM
Shand CalabohakHe
Satgaared maet Fumet
Soluion Dala

Retuiler Csme
manuauhuies

olhpa qnd utanet

Supr Chan Man@gumen
Cemanes Anginu qnd

Can hu
twhnodngje SCM o Ces tha AtpoM
t runchimal
ankgsah
charn
 hgut ilutladas u boalc buinss ouG

unchinnal sem
in y cha qnd 1ls
ye
ioceses has Juho then

at also CmphaAizes hpud many Coroarl

Chah ocoMu, adud
hei
Acengineuling Aufply
chain manam ens
Tntanet tehnolqies
Sotwa

Fofo examl th odemand o da Coetiha

bwines nnlamMet a w manufatno 5
itAane
ectanels qnd e- Comm wAb

Porstals h e Bhewsher Atengi neu heil lotanshp

the kueias , diutsbns and Ataile

oljeut t t a n t duu ceti

and imtort thei JupP chan C4i tms

SCm
Jot Can aso help impt2 itentapsse
han e Cess Flayea
Cochdinatan ammg

Electhomc Data Intechange EDT)

thonic daka intehare (EDL) was m

alis e homatim tuhdoleg

chan Mana men

EDT nvoRves thecthmic exchang bwines

hion do umati dv t Tntanat cuno otihel hetootps
betwan chain thading pautns g4nitatins andd
Cus mes and Auins)
Data business MaNetn du
haeting a Vaiety
CBch as Pulhase Ohdes fnvoices upers t uotatiom
and orchangad behsen
aiheg holces) a qum ahco
Couons Atundasd document nuuage frme
wed to Comet a Ccmpe
RCaly, EDT otase
oM oleCumentf etmal no atandordized EDL mals
intanahan bpodocs
eied vaious ndus and

Pnchase
Kequat k qus 0Adu Suppie
Putchase OAdl Pumhaie
,
chana
ARCLI N h e and fa -ynent Aduke

Respense Remef a u o t
Punehase oAdt cnoaludpment
and nvalu
Nshu
Atans Mune, Jitptn
Mueso Bl2Tal SA
Ha Danahu
Dubas
OA TP Odutte Noh
ayment
Auhotizai Comesomth odctfe
fagment ogANzai (f1dsta rckanga
Renitank men

Nohu adtl kont Kemittane

&ou
Bols ahen
Nol

Payment Renltane Note

eluransce Aarher o Hids

Pnhaes banp p i e ' Ban

eravma ED auhvi ties

 29
m hu alnast complt
an e CSmmel Chain e u
qumatn
u l

th teune wi
And ED£ Ove
e-Camm eL apliahen
Livat netisoks u a
ouo B2
Aanimited or nehona
fomated tiandauhn daa anl
t h out bapy dloumenks
Jin s dieut fiseun Computok

o uman int vaton

t Cembutas
diseet hehootk inps betnten
Besid
Seuius a w'dalg
taadi
astners tud pa

and
ano mput
Cof alobal erchange Serin
Cananues
E.D Beices Aelahel4
Asso uates oe a Vaiel

igaus
Jeice sondek hou okL seul
but man
th itana
Buice ovel
Coat
JoeCo st EbT
opudo daa thandmisslon vna a
emal a g
EDI u a
qomal mpebtin
inaly
Aodyg pathes
thbugh sloal ing plauA
web ds.
XML basd

CDT qub nab cal Raps inytab chares, t s d

OKdus voles
0, othe de umeg latd

thensa henl
 4nd Cnm delivey gnd ament
And Achedules nd

chan
intgating th s ahd in M
tam nes Bave tine
aCulaC
ntenet tuhno agits
And availal 5
a ho
itund based

Snaller bvsinee

ScM
ScM OutCamesB

Objeuhvs
Scm objivts
hat? suy polbcs (euia keveu
EAtabliah objuHvs holiu'es, ta
and ohesadng fockpunt
Nehou dsin
emand foacasf
Hos Much Tac hcal
Deploy sDmed n a t h
PAduhin. lDement, lpt-
h a n
AuE denand Inventoly talgeb
when 2 whe? O Cekel zhedulng
obeabiona
Schedule mou 'hA, Cwuel
ao adjus secuchieM
.order Iney boci
Do OAde Cyelt
6uld and barseyt Exention Makeial metenk

Phe obtivns an oumes u cham

Cho
a
men a acuomplished a buines h t
m help
lww enteise SCM inaion Atans
 of mation
thue obeti vts
kuuhasgd
ith
ScM U
entato/se nmatio
Jyuton thal bhodnce any otuomes a businel

huds utively mano ids hain

hat's o day a tdlling ScM

Many Cemnbaes

nd daveloplng Heb- based ScM infcmohioy

Anhaase aduca hare

Unhl heenty ScM

un dedoped eiaate Aply chan plaring

ereuha appl cadta
ScMauning Sppots
dunand retair
SM exehion Juppoaks 'ation like
Manaaement
and pwawe
Managemend, .is

ManageMenf

au qno SAP
.Ho e , b ERP vendoss uke
a n web enabled doptrau Suiks

in u d SCM Modue
o ebuiney afcatos d
 Bens ScM
3
SCM ScM Ottome
Funutons

Pannina
Supely chaun daignn optimze htonk of uplie ank,
and distAibutim ctuu

Callabohative demgno Denlop qn accati cast

Ahaung denand
and upplanng Cusom dunand
SuPeeCasts Itantaneds
Multhi
Twtenet - a enable Cellabhative

ACehaiows uh ag
Colaboiat
plannna, feucagthira, ard nanis
ment C CPPR), qnd vndo manogud
nrtntoAy

Exechen
Meteias hanagemen Sha accmat ihrenok and
hocunent ode noshatin
enswe Matalas uined, o
odnahenm a vailab in
y plas at th ugks sima
Reduce Aa masten)e Sending
Ca
matea
ely
9n
nishad
in reno
 Collabohatie optimuze plans and he d l ibll
Manu tauhwhg Cemidevv ONC mateynl qed

dundaney Constyant

calas okatie CoMni ddivey dstes In wal tin

ment all hannds n ing

Al ondek Ao
th oAder manan, taasbetation

lann dvehicl kreulvg

Supout th
him oshics bhoces

Cnahtiea
ahd dehvey

Supply chan evtnl Mon eve ppy

hotatn
MAnagunent chain pck
Cbime ceivs
mom en th
and hecive a l l
thi odu,
en ablmd ase

p Adkment tm h sappl
Su ply chain hapsmanu
Buon BUng Aaba , o
ManauMet ehaln
uy uhitzatn

chain managemen
kunchons and potiad
he
Scm medhle, tn
D
e-bubtn x Bot u
 challenges CCM

tm Vae avals
Bun Value Goas
Rapi Demand Aalumet Cniye Customes uhat hey
Collabohahv Sutf an when and ed
han flannig ad an i , at bouf
coLt
Ekeuti

lteentuptise kesprnsivend qhd

Coodination distlbudim qnd Acoutah lit
Manwauh no
chamnel Pae stbs tmed
Busnes Psoced

obuhivs oSuy chom Managemens

Ahiung t goals and oliutiveso y cham

Managemen a majo challen q many Cmpantes
today
above hablomk chalnge a
.Keason
Bpe denand anndg kveuldpe trou, ,

' Ma Souu Sm failusu

ang gellins
denan s l l cae
Oreloptimis he
demano
naccna

In hdo, and he buineks psebens hD

Majoh
npod
Cnsuk
 Snacai and oMu husinus
oAuhien, thvckunay
data auided a Cmpany othey innatn lyskd

Case ScM htoLn.

d And Ja a duquali Calaborahom
anMpehips
edution and hvCntov Mana dupahnas r m

qnd dhe
aCman and knth Auplies detibuts

abot " ScM

sofhsa os henn selves aM Cons iolud

Even th SCM

tsbe immat , h Conpl had t Tmpam ent

1A
ho mstlha SCM
hantGmpanies

Tends M ScM

han managem @d
ha tends n tha we pp
oklyle n a Cempany's ieme
haa
tatton Scm syutems

ScM

Cm cthats bm napi impsovemen

A nbany
w n apply chan ptoces e qnd t enknal
gnd lasin shps ith Suppluess and Custones
hoCeses

e-Commenl websika and hale Osoma

khadin favnes xovik onlint Catakgs
and ue cham Inomatin whle

Ankd omlin thansahim

SCM stage 2

han mgnaa pmen

Cmy accomhes Aubstanhial

appli catiend sebuted Som Aohaal ppan

and
Ihtnay as sell a extumally va Inanet
etAane ins Qmong dututosk, uskmad

badin fabnens
Aso Cmtentates epandi t busines hetwoyk
e bweb Chablud ScM Cababl ha ding bamuk
theu pely ckain t tnuase b opeahin al eueny
and hmuhina e AtAakgic bainess
obiutves

sCM Ltaga 3

Cenhan derelop and imun nt Cthna

edg Colla boaine P choin Managumen applicahins
ina. advanu SCM
otharc l l i a exttnet
Lin qnd publle e-Cemm R changil

Colla borakv
maehit sales 4nd davt

applicatn th
hading aareys Inudin Custame
and arne latonshih manaamenk
chains n ord t mea hel sfdeg Custpme
Vae ond busines va Joals
oala
 inOAmahion OAde Callabesah
shaning Managun n Monfetrg
sus and sXdu
heduet ( sus ata nvenkn
SoM opkmi'tah
Sowun Help Manogume
ResD AloLahi Collaborah Du
Log hra and Deliv
Syskms U qnd 0
Ohde Gl4Umet
ntgaabin

skgL Skaa shap 3

s o ScM
es th
TRENDS IN INFORMATION SYSTEMS - LO1 - 3 -
the years. trends in
The business applications of information systems have expanded significantly over
What are the new

Figure 1. summarizes these changes. information systems?

Agile Collaborative Processes: 20108-2020s

Cloud and Mobile Computing. Real-time Analytics, Internet of Things &
Artificial Intelligence Where Humans and Machines will co-exists

Enterprise Resource Planing and Business Intellgonce: 2000s-2010s

Enterprise-wide common-intertace applications data mining
and data visualization, customer relationship management,
supply-chain management
Electronic Business and Commerce: 1990s-2000s
Internet-based e-business and e-commerce systems
web-enabled enterprise and global e-business operations and
electronic commerce on the Internet, intranets, extranets, and
other networks

Strategic and End-User Support: 1980s-1990s

End-user computing systems
Direct computing support for end-user productivity and workgroup collaboration
xecutive information systems
Critical information for top management
Expert systems
Knowledge-based expert advice for end users

Strategic iformation systems

Strategic products and services for competitive advantage
Decision Support: 1970s-1980s

Decision support systems

Interactive ad hoc support of the managerial decision-making process

Management Reporting: 1960s-1970s

Management information systems

Management reports of pre-specified information to support decision making

Data Processing: 1950s-1960s

Electronic data processing systems

Transaction processing, record-keeping, and traditional accounting applications

FIGURE 1.4 The expanding roles of the business applications of information systems. Note how the roles of
computer-based information systems have expanded over time. Also, note the impact of these
changes on the end users and managers of an organization.
 TECHNOLOGY TRENDS
Technology will be embedded in everything in the digital businesses of future. As per Gartner, the tomorrow's
businesses will interweave people, devices, content and services into the intelligent digital mesh, which is enabled by
digital models, business platforms and a rich, intelligent set of services to support digital business. Gartner categorizes
the new trends in technology, as per the following three categories:

Intelligent Digltal Mesh

A S

Al Foundation Digital Twins Blockchain

Intelligent Apps Cloud to the Edge Event Driven

and Analytics
Conversational Platforms Continuous Adaptive
Intelligent Things Risk and Trust
Immersive Experience
2017 Gartner, Inc.

Intelligent: This category focuses more on integration of Artificial Intelligence into every other technology. The
technological solutions that are going to emerge are intelligent.

Digital: This category focuses more with connecting the virtual world with real world in a seamless manner.

Mesh: This category focuses on building network of everything including people, processes and devices.
The trends in technology are summarized as followNs:

Technology Meaning
Al Foundation Artificial Intelligence (AI) is the intelligence demonstrated by machines. Al Foundation deals
with the ability to use Al to support effective and efficient decision making processes; rein-
vent the business models and the ecosystem; and create a memorable customer experience.

Intelligent Apps Al is being integrated into every app, application and services. Al is going to run in the back-
ground to offer a very different customer experience. Service providers need to incorporate Al
to their applications to add business value in the form of analytics, intelligent processes and
advanced user experience.
10 Management Information Systems
data
natural language to automate
Augmented machine learning and
AUgmented Analytics uses
of decision makers.
Analytis discovery and insight sharing for all types
Peparation, insight intelligent manner
to interact in
Intelligent Al and machine learning techniques
intelligent Things uses vacuum cleaner.
Things people and Example includes self-directing
environment.
wth which can be used for var-
Digital Twins of systems, processes and assets,
Dgital Twins is digital representation efficiency and product improvement.
ed purposes, which can offer value in terms of operational

Edge Cloud processing is performed at the edge of the network. The edge
n Edge Cloud Computing,n edata
a r the source of the data. It is
a method for optimizing cloud
Computing ot the network is
always
computing systems.
are going to drive the
Conversational Intelligent Virtual Assistants (IVA) based conversational platforms
Platforms paradigm shift. These systems are capable of answering simple structured questions to
complicated interactions.
Immersive Immersive Experience is achieved through a mix of data science, artificial intelligence and
Experience creativity, virtual and augmented reality offers the opportunity to train in a safe and plan
environment, without consequences. From battlefield simulations to hospital management
scenarios, this technology better prepares teams for mission success. It is a combination of
Virtual Reality (VR), Augmented Reality (AR), Mixed Reality and Conversational platforms to
offer an invisible and immersive experience to users.

Blockchain Blockchain is a digitized, shared, decentralizedand tokenized public ledger of business

transactions. Originally developed as a
secured accounting method for virtual currencies,
today it can be used for a wide variety of applications, such as tracking ownership, assets
management, supply chain, healthcare, education system or even for elections.
An event-driven application is created to respond to
Evstem. Digital businesses rely on the abiity to sense actions generated by the user or the
Event Driven
and be ready to
iness moments. With loT and Al based business models, business exploit new diaital
and analyzed more effectively and efficiently. events can be detected

o u s Adaptive Risk and Trust allows Tor real-time risk and

Continuous
Adaptive Risk with adaptive responses to digital businesses. trust-based decision making
and Trust

rende i
https://www.gartner.com/smarterwitngartner/gartner-top-10-strategic-technologv.t

Source: Adapted from

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