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  • Tertiary and Vocational Education Commission: Diploma in Quantity Surveying (NVQ Level V)

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    Ebenezer Harrison
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    This document contains a common written examination for tertiary and vocational education students studying diplomas in construction technology and quantity surveying. The exam contains 6 questions testing knowledge of workplace communication management. Question topics include advantages of written communication, communication protocols and policies, communication channels, barriers to communication, assertive communication styles, and the ethics of using social media and providing support to colleagues. Students are instructed to answer any 5 of the 6 questions in the 3 hour examination.

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    This document contains a common written examination for tertiary and vocational education students studying diplomas in construction technology and quantity surveying. The exam contains 6 questions testing knowledge of workplace communication management. Question topics include advantages of written communication, communication protocols and policies, communication channels, barriers to communication, assertive communication styles, and the ethics of using social media and providing support to colleagues. Students are instructed to answer any 5 of the 6 questions in the 3 hour examination.

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    26 views3 pages

    Tertiary and Vocational Education Commission: Diploma in Quantity Surveying (NVQ Level V)

    Uploaded by

    Ebenezer Harrison
    This document contains a common written examination for tertiary and vocational education students studying diplomas in construction technology and quantity surveying. The exam contains 6 questions testing knowledge of workplace communication management. Question topics include advantages of written communication, communication protocols and policies, communication channels, barriers to communication, assertive communication styles, and the ethics of using social media and providing support to colleagues. Students are instructed to answer any 5 of the 6 questions in the 3 hour examination.

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    © All Rights Reserved
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    of 3

    TERTIARY AND VOCATIONAL EDUCATION COMMISSION

    COMMON WRITTEN EXAMINATION – 2021/ 2022

    All Rights Reserved

    Tertiary and Vocational Education Commission

    Diploma in Construction Technology

    NVQ Level 05 –Semester I


    Workplace and
    EMPM-02
    Diploma in Quantity Surveying Three Hours
    Communication Management

    Answer any
    Diploma in five (05) questions
    Quantity only(NVQ Level V)
    Surveying

    Question 1 Information & Communication Technology

    (i) State four (04) major advantages of written communication? (02 Marks)
    (ii) “Apart from email, there are many other forms of written communication used in the
    workplace”. Provide examples for this statement? (03 Marks)
    (iii) “There are certain basic “rules” on making successful verbal communication”. Explain
    about rules of verbal communication. (05 Marks)
    (iv) Briefly explain the major roles of communication in an organization? (05 Marks)
    (v) Discuss the reasons for communication failures in an organization? (05 Marks)

    Question 2

    (i) What do you mean by protocol in an organization? Write down three major
    administrative protocols? (05 Marks)
    (ii) Differentiate the policies and protocol (04 Marks)
    (iii) Explain about personal values and its sources (05 Marks)
    (iv) “Communication values are found in the eastern countries mainly in Japanese and
    Korean cultures. Culture is deeply embedded in their life and highly reflective of their
    communication behaviors”. What are the main characteristics of eastern communication
    ethics? Briefly explain them. (06 Marks)
    Question 3
    (i) Why do we use different communication channels in a workplace, explain your
    answer with quality examples? (04 Marks)
    (ii) Briefly explain the main types of body languages used in the workplace? (04 Marks)
    (iii) Explain the followings with the examples of organizational communication flows?
    a) Upward communication
    b) Downward communication
    c) Horizontal communication. (12 Marks)
    Question 4
    (i) What are the major benefits of common computer application? (02 Marks)
    (ii) Briefly explain the major barriers in telephoning? (02 Marks)
    (iii) What are the basic types of communication model? Briefly explain two of them
    (06 Marks)
    (iv) Explain about the following forms of Communication with the examples.
    a) Formal Communication
    b) Informal Communication (04 Marks)
    (v) Describe about the following communication barriers found in an organization and the
    ways to overcome them
    (a) Lack of Listening skills
    (b) Message complexity
    (c) Different status. (06 Marks)

    Question 5
    (i) Briefly explain following communication express terms
    a) Aggressive communication
    b) Passive communication
    c) Assertive communication. (09 Marks)
    (ii) Write down some hints that may help you to become as an assertive communicator?
    (05 Marks)

    (iii) Differentiate aggressive and passive communication. (06 Marks)

    Page 2 of 3
    Question 6

    (i) “PowerPoint or any computer visual presentation is more effective than the manual
    whiteboard or poster presentation in a business”. Briefly explain this statement with
    relevant examples. (04 Marks)
    (ii) “Communication styles are different among customers’, explain this statement.
    (04 Marks)
    (iii) “Social Media can be beneficial in view of the effectiveness of workplace
    communication”. Justify this statement. Describe about two (02) social media ethics.
    (06 Marks)
    (iv) Your co-worker has a mountain of work to do and will need to come over the weekend
    to finish. You are not doing the same kind of work and as a result, there's no way for you
    to offer practical help to him. Since your colleague loses the weekends, you feel really
    bad for him. On last Saturday, you felt the situation and provided some tea and biscuits
    for him, along with a few encouraging words. Identify the ethical principle behind this
    statement and explain. (06 Marks)

    Page 3 of 3

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