TM-U220bdsv e 0

Confidential
Service manual
TM-U220 Series
(Type-B/Type-D)
Issued date , ,
Issued by
English
404460800
EPSON
EPSON Printed in Japan
SEIKO EPSON CORPORATION
Confidential TM-U220 (Type B/Type D) Service Manual
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Rev. A i
Confidential
Contents
For Safe Repair and Maintenance Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
Key to Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
Safety Precautions on Maintenance/Repair/Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .v
Modular Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .v
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
Aim of the Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
Manual Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vi
Chapter 1 Product Overview

Specifications and Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Chapter 2 Repair Guide

Repair Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Outline of repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Repair flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Confirming the user’s environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Confirming the printer status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Service Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Chapter 3 Troubleshooting
Preparations for Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Before Servicing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Diagnosing Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Symptoms and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Symptoms when the power is On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Symptoms when the all function test is executed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Symptoms for other operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Test Points on the Main Circuit Board Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Resistance Values of Printer Mechanism Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Chapter 4 Disassembly and Assembly

Lubricants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Tool List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Notes for Assembly and Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Shortest Route for Disassembly of Major Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Disassembling the TM-U220 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Disassembling the Mechanism Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Disassembling the Carriage Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Disassembling the Platen Rotation Frame1 Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Disassembling the Roll Paper Guide / Roll Paper Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Disassembling the Autocutter unit / Fixed Blade Holder Assembly / Manual Cutter Holder Assembly .14
Reference of Disassembly and Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Reference of Lubrication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Chapter 5 Adjustment and Setting

Setting the Installation Position for the Roll Paper Near-End Detector . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Adjusting the Detecting Point of the Roll Paper Near-End Detector . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Setting the Paper Roll Width . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Platen Gap Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Carriage Belt Tension Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Adjust various setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
ii Rev. A
How to Confirm Current Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Adjusting the DIP Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Memory Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Memory Switch Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Chapter 6 Preparation For Shipment

Inspection and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Maintenance Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
How to Clean the Case’s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Removing dirt paper chips and dust from inside the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installing or Replacing the Ribbon Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Appendix Parts List

Reference Number List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Rev. A iii
Confidential
For Safe Repair and Maintenance Work
Key to Symbols
The symbols in this manual are identified by their level of importance, as defined below. Read
the following carefully before handling the product.
WARNING:
You must follow warnings carefully to avoid serious bodily injury.
CAUTION:
Observe cautions to avoid minor injury to yourself, damage to your equipment, or loss of
data.
Note:
Notes have important information and useful tips on the operation of your equipment.
iv Rev. A
Safety Precautions on Maintenance/Repair/Inspection
WARNING:
❏ Be sure to use the EPSON-supplied fuse on the circuit board. Use of the other fuse
may result in fire.
❏ Remove the power cord and all other cables from this product before disassembly
or reassembly to prevent electrical shock.
❏ To prevent the possibility of electrical shock, do not perform maintenance, repair, or

inspection during a thunderstorm.
❏ Shut down your equipment immediately if it produces smoke, a strange odor, or

unusual noise. Continued use may lead to fire or electric shock. Immediately unplug
the equipment.
❏ Only disassemble this product as described in this manual. Do not make

modifications to the unit. Tampering with this product may result in injury, fire, or
electric shock.
❏ Be sure to use the specified power source. Connection to an improper power source
may cause fire or shock.
❏ Never insert or disconnect the power plug with wet hands. Doing so may result in
severe shock.
CAUTION:
❏ Parts on the circuit board may become hot during operation. Therefore, wait
approximately 10 minutes after turning the power off before touching them.
❏ To avoid injury, take care not to insert fingers or any part of the hand in the paper roll
opening where the manual cutter is installed.
❏ Do not open the paper roll cover without taking the necessary precautions, as this
can result in injury from the autocutter fixed blade.
Modular Connectors
Use the modular connectors specifically designed for the cash drawer and customer display for
this product. Do not connect these connectors to an ordinary telephone line.
Rev. A v
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About This Manual
Aim of the Manual

This manual was created to provide the information on printer maintenance and repair required
by technicians who handle this work.
Manual Content
The manual is made up of the following sections
Chapter 1 Product Overview Describes the product overview.
Chapter 2 Repair Guide Describes the instructions to complete repair of

the product.
Chapter 3 Troubleshooting Provides the information on troubleshooting.
Chapter 4 Disassembly and Describes the disassemble and assemble

Assembly procedures. Also shows Exploded diarrams and
lubrication point diagrams for this product.
Chapter 5 Adjustments and Settings Describes the adjusting and settings procedures.
Chapter 6 Preparation for shipment Describes the preparing for transport. Also
provides the information on maintenance,
inspection, and cleaning.
Appendix Parts List Provides a parts list. Also describes screw types.
vi Rev. A
Chapter 1
Product Overview
The TM-U220 is a serial impact dot-matrix printer for POS systems that can print on roll paper of
various widths.
Type B Type D
TM-U220 external views
Specifications and Configurations

The TM-U220 is configured by combining features from the list below.
Table 1-1 Specifications and configurations

Features Selection Description
UB-S01 (RS-232)
Interface type UB-P02II (IEEE1284 (bidirectional parallel)) Use an EPSON-approved interface board
EPSON UB universal interface board options
The full cut is a setting available from the

dealer. Full cut should be selected only
Type B only:
when the printer is installed horizontally.
Autocutter setting Partial cut (default)
Never change the printer from partial cut
Full cut
to full cut after it has been used. Never
leave pieces of cut paper in the paper exit.
Be sure to change the paper guide spacer

if paper of a different width is used. Then,
set the customized value in printer memory
Paper width selection 76, 69.5, or 57.5 mm {3", 2.74", or 2.26"}
for the correct paper width. For details
about how to set the paper width, see
Chapter 6, “Installation.”
Exclusive external power supply: AC

Adapter C (North America only) (pre-
Power supply unit packaged power supply specification
—
type only).
External power supply unit for Multilingual
model: PS-180.
Note: Selections in the table above may be added to or changed in the future.
dpi: dots per 25.4 mm (dots per inch)
Rev. A Product Overview 1-1

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1-2 Product Overview Rev. A

Confidential TM-U220 (TypeB/TypeD) Service Manual
Chapter 2
Repair Guide
This chapter gives instructions to complete repair of the product. Follow the process in this
section for repair.
Repair Process
Outline of repair
Check each item before and after repair, as shown in the following flowchart. This chapter
explains the operations to confirm the “normal state” of the operation of items in the flowchart.
If an item is in a state other than the “normal state,” follow the instructions in the chapter to
troubleshoot based on the symptom.
Repair flow
Confirm the right status

If no trouble is found, consider the product to be
normal, and send it to the user’s environment.
Troubleshooting
Assembly/disassembly
Adjustment/setting
Confirming the user’s environment

Confirm the printer’s setting by using the service utility.
Confirming the printer status

Confirm the status of the printer you are repairing. Confirm that the power turns on/off; run the
self-test; run all function tests with the service utility, and check other items, following the table
below. Perform the appropriate measures for the symptom.
Rev. A Repair Guide 2-1

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Printer status checks
Operation Normal printer operation When a problem occurs
POWER LED does not light. (See page 3-3)

Power LED light comes on.
ERROR LED light. (See page 3-3)
Power on. Mechanical initializing operation occurs.
ERROR LED flashes. (See page 3-4)
ERROR LED light is off.
PAPER OUT LED lights. (See page 3-6)
Power LED light comes on.

Self-test cannot be performed. (See page 3-6)
Prints the printer status (See page 2-3).
Run the self-test. Printing cannot be performed. (See page 3-7)
Prints the roll pattern after the FEED button
*Refer to page 2-2 The print result is not normal. (See page 3-13)
is pressed (See page 2-3).
for operation. A paper jam occurs. (See page 3-15)
Mechanical initialization occurs.
PAPER OUT LED lights. (See page 3-6)
ERROR LED light is off.
Run the “all Reads printer status.

The communication test fails. (See page 3-17)
function test” with Prints the RECEIPT sheet (See page 2-9).
The print result is not normal. (See page 3-13)
the service utility. Prints the STATUS sheet after confirming the
Drawer kick is not performed. (See page 3-18)
*Refer to page 2-6 sensor operation (See page 2-10).
The sensor does not work. (See page 3-19)
for operation. Prints the REPORT sheet (See page 2-12).
Normal opening/closing of roll paper

Perform other
cover. Parts do not move smoothly. (See page 3-21).
checks of
Normal opening/closing of ribbon cover. The case is dirtyl. (See page 3-21)
operation.
The case is dirty.
Once you have confirmed the printer status using the table above, you can perform the
necessary functions below.
❏ Identification of defective parts (See Chapter 3).
❏ Preparation for replacing parts (Read and follow the precautions and notes at the beginning
of Chapter 4).
❏ Parts replacement, assembly, and disassembly (See Chapter 4).
❏ Adjustment and setting (See Chapter 5).
❏ Preparation for shipment (See the Chapter 6 before sending the printer back to the
customer).
Self-test
Operation
The Self-test can be operated by using the service utility or operating the panel.See page 2-12
about the panel operation.
Before running the self-test, make sure roll paper and a ribbon are correctly installed in the
printer. Then turn power off. To run the self-test, turn the power on while holding down the
FEED button.
The first page of the self-test printout should look like the example in the table below. To print
the second part of the self-test, press FEED again.
2-2 Repair Guide Rev. A

Printer status print
Normal printout result Explanation
➀ ➀Version information
Main program version
Boot program version
➁Interface classification
➁ Interface information
➂Receive buffer capacity *1)
➃Busy release conditions for receive buffer full *2)
➄Busy condition *3)
➅Resident character *4)
7Paper roll width *5)
➇Dot spacing between characters *6)
➂
9Characters per line *7)
Autocutter unit installed/not installed *8)
➃
Note:
*1)Differs depending on DIP SW1-2.
*2)Differs depending on MSW 8-7. Prints only when the
➄ receive buffer capacity is 4KB. (Does not print when the
receive buffer capacity is 40 bytes.)
*4)Performs a multilingual CG judgment when printing resident
➅ characters.
*5)Differs depending on the paper roll width set with the
memory switch (customized value).
7 *7)Differs depending on the paper roll width and dots
between characters.
➇

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Roll pattern
Normal print result Explanation
Black (6 lines)
Red (6 lines)
Red (6 lines)
Paper feeds 2 lines.

Paper is fed to the position where the user can
see the ending message at left.

Service Utility
Using the service utility, you can confirm the printer status and change settings. The following
section explains the operation for confirming the printer status.
* To use the repair functions in the service utility, a password is required. Refer to the manual
supplied with the service utility for the password.
Start-up of the service utility

When you start the service utility, the following communication conditions dialog box appears.
1. Select the Model (TM-U220).
2. Select the type of I/F.
3. Select the parameters

to communicate with the printer.
4. Test the communication.
1. Model selection:
Select the TM-U220 (for either Type B or Type D model printers).
2. Communication condition selection:

Select the I/F used with the printer. You can confirm the communication conditions set for
the printer by running the self-test. Refer to the self-test section for details.
3. Communication test:
4. Confirm the communication status with the connected printer. Normally, the following
message appears.
When the communication conditions are set correctly, the following functions are available.
❏ Self-test Mode 1: Outputs the same results as the self-test printout of status.

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❏ Self-test Mode 2: Outputs the same results as the self-test printout of the roll pattern.
❏ Real-time status: Lets you confirm sensor operations, such as cover open/close, in real
time.
❏ Printer status: Lets you read and set the printer values collectively. Also, you can save
the settings to a file, read the set values in the file, and the display the default state. Refer
to the chapter on adjustment settings.
Printer sequence selection

When you click the Next button at the bottom of the communication conditions dialog box, the
printer sequence selection screen appears.
1. Select a printer sequence

to execute.
2. Click Next to proceed.
❏ Test printing:
This outputs a test pattern to confirm printer status. Follow the screen instructions to
operate.
❏ Confirmation of the drawer operation:

You can confirm the drawer open function and the change in the open/close status. Follow
the screen instructions to operate.
❏ Setting for notification of power on:

You can enable or disable for the notification function for power on.
❏ Firmware update:
You can update the firmware. Follow the screen instructions to operate.
❏ Main circuit board replacement wizard/back-up wizard/restore wizard:

You can back up the data in the main circuit board and restore it in the repaired product.
Follow the screen instructions to operate.

All function test

When you select the all function test in the printer sequence selection screen and click Next, the
all function test screen appears.
1. Select the test elements.
2. Click to start the All Function Test.
Select the test elements and click the Start button to start the all function test.
Using this test, you can check the following functions for the printer.
❏ Communication function:
You can confirm that communication with the printer is enabled/disabled.
❏ Setting function:
Reads and prints on the status sheet the status settings for EPSON NV memory, memory
switches, communication conditions, and customized value.
❏ Receipt print function:

Prints patterns to confirm print operations and print quality.
❏ Roll paper cut function:

For printers with an autocutter, cuts roll paper after each printing on the roll.
❏ Drawer open/close function:

Runs a test of drawer open/close operation while printing the receipt pattern. Be sure to
connect the drawer kick to the printer before executing the all function test.
❏ Sensor function:
Confirms the operation of sensors controlling and detecting printer operations. The checking
method for the sensor indicated with the arrow is displayed on the screen. Operate the
printer following the instructions on the screen.

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1. Sensor to test is indicated
2. Operate the printer in accordance

with message
3. Click If you cannot test
When the sensor detects the printer operation correctly, OK is displayed.

When the sensor is not installed (depending on the printer model), you can skip with the Skip button.
Test results are OK when the tests confirm the normal operation of the sensors.
Output result
When the printer operates normally, the following sheet is printed. Refer to the chapters on
Troubleshooting and Adjustment and Setting when print results differ.

Receipt print
➀Execution date is printed.

➀
➁ ➁Execution time is printed.
➂ ➂“EPSON” is printed.
➃ ➃“TM-U220” is printed.
➄ ➄Serial no. for the product is printed. *1)
➅Graphic pattern is printed. Checks for dot missing.
➅ (Refer to“Dots are missing continuously.” on page 3-13 )
➆ANK characters are printed. *2)
➇Full cut is performed. *3)
Note:
*1) When the serial no. is not registered on the
product itself, “NG” is printed. (Refer to “Printed
➆ contents are not normal.” on page 3-15.)
*2) When using the 2 color ribbon, prints in 2 colors.
*3) When autocutter setting is partial cut, full cut is
not performed.

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Status print

➀
➁Execution time is printed.
➁
➃ ➃“TM-U220” is printed.
➄Serial no. for the product is printed. *1)
➄
➅Setting status of memory switch is printed. *2)
➆Setting status of customize value is printed. *3)
➇Partial cut is performed. *4)
➅
Note:
*1) When the serial no. is not registered on the
product itself, “NG” is printed. (Refer to“Printed
contents are not normal.” on page 3-15.)
➆ *2, 3) When the default setting is changed, “*” is
printed before the memory switch number.
*3) When autocutter setting is full cut, partial cut is
➇ not performed.

➀ ➀Program version is printed.

Main program version is printed.
Boot program version is printed.
Original program version is printed.
➁”Power on status” set with printer sequence is
printed.
➂Size of main ROM is displayed. (Differs depending
on specifications.)
➃“Size of extended ROM is displayed. (Differs
depending on specifications.)
➄Definition of the bit image data for NV memory is
printed. *1)
➅Definition of data for user NV memory is printed.
➆Information
*2) of EPSON NV memory is printed. It is
changeable with the printer status. *3)
Manufacturer name
Model name
Product serial no
➁ ➇Definition of data for space page is printed.
➈Definition of command default value is printed.
➂
Note:
*1, 2) When some data was used by an user, it is
necessary to backup and restore.

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Report print

➀
➁ ➁Execution time is printed.
➃“TM-U220” is printed.
➃
➄Serial no. for the product is printed.
➄
➅Execution status of all function test is printed.
➆Test result of sensor operation is printed. *1)
➅
Note:
*1) When it is not OK by operating such as the cover
and skipped using the button on the screen, there is
a problem on the item. (Refer to “Cannot pass are of
the tests for a sensor.” on page 3-19.)
Self-test Procedure
The method of Self-test with panel operation indicated in the steps below.
1. Make sure the printer is turned off and the roll paper cover is closed properly.
2. While holding down the FEED button, turn on the printer using the switch on the front of
the printer. The self test prints the printer settings and then prints the following, cuts the
paper, and pauses. (The PAPER OUT light blinks.)
If you want to continue SELF-TEST printing, Please press the FEED button.
3. Press the FEED button to continue printing. The printer prints a pattern using the built-in
character set.
4. The self test automatically ends and cuts the paper after printing the following:
*** completed ***
The printer is ready to receive data as soon as it completes the self test.
Note:
If you want to pause the self test manually, press the FEED button. Press the FEED button again to
continue the self test.

Chapter 3
Troubleshooting
Preparations for Troubleshooting

Before troubleshooting, check and, if necessary, correct the following points.
Paper is jammed inside the printer
CAUTION:
Be sure not to touch the manual cutter. Otherwise you may cut your finger.
1. Turn the power off.
2. Open the roll paper cover using the tab, as shown in the below illustration.
Roll paper cover
Tab
3. Remove the jammed paper.
Note:
If you turn the power off accidentally during printing, the cutter blade may stop in the paper feed path. So
paper may not be fed normally at first when you turn the power on again. If the symptom happens again
after you remove the jammed paper, follow the procedure described below.
1. Power off the unit and open the roll paper cover.
2. Remove the jammed paper.
Rev.A Troubleshooting 3-1

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3. Return the cutter blade to the normal position by rotating the autocutter knob in the
direction of the arrow. When it is returned to the normal position, a lever comes in the center
of hole in the autocutter frame.
Hole
Lever
Cutter cover
Auto-cutter unit
Knob
4. Lift up the roll paper cover.
Note:
❏ Besides a paper jam, a foreign object, such as a push pin, can cause the autocutter to lock up. If this is
the case, follow the same procedure described above to return the cutter to its normal position.
Before Servicing
Pages iv to v at the beginning of this manual provide precautions you should observe to perform
work safely and supply the necessary information to service this product safely. Always read
that information before starting your work.
Diagnosing Failures
Use one of the following methods to identify the area where a failure occurred.
❏ See the tables in the section "Symptoms and Solutions" for diagnosing failures by the
symptom of the problem.
❏ See "Test Points on the Main Circuit Board Unit" for failures on the main circuit board unit.
3-2 Troubleshooting Rev.A

Symptoms and Solutions
Symptoms when the power is On

POWER LED does not light.
Table 3-1 Power LED does not light
Probable part/probable cause Checkpoints Action to correct the problem
Check the connections. Make sure the Plug in the connector. Completed if
connector is plugged in. the POWER LED lights.
External power unit
Check the output voltage. Make sure 24V Replace power unit. Completed if
is coming out. the POWER LED lights.
Check the connectors. Make sure the

ones below are plugged in:
❑ Connector (CN10) on the main circuit Plug in the connectors. Completed if
Cable connector (1098)
board unit (201) the POWER LED lights.
❑ Connector (CNC3) on the sub circuit
board unit (123)
Replace the sub circuit board unit

Check the sub circuit board unit for
Sub circuit board unit (123) (123). Completed if the POWER LED
damage. Make sure it looks normal.
lights.
If the circuit board has no damage,

such as burns, replace fuse F1 or F4.
Completed if the POWER LED lights.
If the fuse blows when power is
Check the resistance value of fuses F1 turned on, unplug all connectors
and F4. Make sure neither fuse is blown. from the mechanism assembly (120)
Main circuit board unit (201) and check again.
(Refer to page 3-20) If the POWER LED does not light and
the fuse is blown, replace the main
circuit board unit.
Check the operation of SW1. Replace the main circuit board unit
Check the power voltage. Make sure the (201). Completed if operation is
power voltage has proper voltage rating. normal.
ERROR LED lights

Table 3-2 ERROR LED lights
Check the roll paper cover

Close the roll paper cover assembly.
Roll paper cover assembly (119) assembly. Make sure the roll
Completed if the ERROR LED turns off.
paper cover is closed.
Load the roll paper properly.

Paper-end state Check the roll paper.
Completed if the ERROR LED turns off.

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ERROR LED flashes
Table 3-3 ERROR LED flashes
Check for a paper jam around

Remove any paper jam. Completed
the carriage. Make sure there is
if operation is normal.
no paper jam.
Check the tension of the

Adjust the tension of the carriage belt
carriage belt (507). Make sure
(Refer to page 4-5). Completed if
the carriage belt has
operation is normal.
appropriate tension.
Check operation of the parts

around the carriage by moving
the carriage from side to side. Install the carriage belt (507) into the
Make sure the belt drive pulley carriage sub assembly (1025).
(505) rotates by moving the Completed if operation is normal.
carriage sub assembly (1025)
from side to side.
Home position detection error Check the resistance value of

Replace the carriage motor sub
the carriage motor sub assembly
assembly (1034). Completed if
(1034). Make sure it is 7.2 Ω or
less.
Check the operation of the HP

Replace the HP board assembly
board assembly (518). Make sure
(518). Completed if operation is
the signal changes when you
normal.
block the sensor.
Check the connection of main

circuit board unit (201)
connectors. Make sure they are
Plug in the connectors securely.
plugged in securely.
Completed if operation is normal.
CN7: carriage motor sub
assembly (1034)
CN4: HP board assembly (518)
Check if the parts on the main

Replace the main circuit board unit
circuit board unit (201) have any
damage. Make sure connector
normal.
CN7 and U8 look normal.
R/W error in memory Check for repeatability. Make Replace the main circuit board unit
sure operation is normal by (201). Completed if operation is
rebooting. normal.
Check the DC power voltage on

High-voltage error the main circuit board unit (201). Replace the main circuit board unit
Make sure the power voltage (201). Completed if operation is
has the proper voltage rating. normal.
(Refer to page 3-20.)
Check the DC power voltage on

Low-voltage error the main circuit board unit (201). Replace the main circuit board unit
Make sure the power voltage (201). Completed if operation is
has proper voltage rating. (Refer normal.
to page 3-20.)

Table 3-3 ERROR LED flashes

Check the connection of the I/F

circuit board unit (122). Make Connect the I/F circuit board unit
sure the connector is plugged (122). Completed if operation is
into the main circuit board unit normal.
(201).
CPU execution error Check parts on the I/F circuit
Connect the I/F circuit board unit
board unit (122) for damage.
Make sure the I/F circuit board
normal.
unit appears normal.
Check main circuit board unit

(201) parts for damage. Make
sure the main circuit board unit
normal.
(201) looks normal.
Check the print head Wait for the print head temperature
temperature. Make sure it is not to drop. Completed if operation is
too high. normal.
Check connection of the head

FFC (521). Make sure it is plugged
Connect the head FFC (521).
into the print head unit (503) and
Head high-temperature detection Completed if operation is normal.
connector (CN9) on the main
circuit error
circuit board unit (201).
Check the continuity of the print

Connect the print head unit (503).
head unit (503). Make sure wires
are not broken or shorted out.
Check if main circuit board unit

(201) parts have any damage.
Make sure the main circuit board
normal.
unit (201) looks normal.
The ERROR LED flashes 3 or 6 times

and then does not operate all. Switch DIP SW2-6 on the main circuit
board unit (201) to OFF. Completed if
Check the setting of DIP SW2-6.
OFF: Initial state
If operation is not normal, rewrite the
ON: Rewriting flash memory.
firmware. Completed if operation is
normal.

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PAPER OUT LED lights
Table 3-4 Paper OUT LED lights
Check the roll paper. Make sure it is

Replace the roll paper. Completed if
Roll paper loaded correctly. Make sure enough
the PAPER OUT LED turns off.
paper is left.
Check operation of the paper end Replace the paper end assembly
Paper end assembly (514) assembly (514). Make sure the continuity (514). Completed if the PAPER OUT
changes when you operate the switch. LED turns off.
Check operation of the micro switch Replace the near-end sensor.

Near-end sensor (1039). Make sure the continuity Completed if the PAPER OUT LED
changes when you operate the switch. turns off.
Check the parts for damage. Make sure

the following parts look normal. Replace the main circuit board unit
Main circuit board unit (201) CN6: for lead wires of the near-end (201). Completed if operation is
sensor normal.
CN4: on the HP board assembly
Symptoms when the self-test is executed

Self-test is not executed
Before running the self-test, make sure the roll paper and ribbon are correctly installed in the
printer. Then turn power off. To run the self-test, turn the power on while holding down the
FEED button. If the test does not print, check the following:
❏ When the POWER LED does not light: Refer to page 3-3.
❏ When the POWER LED lights: Refer to page 3-7.
❏ When the POWER LED flashes: Refer to page 3-7.

When initializing operation only is executed

Table 3-5 Only the initializing operation occurs
For the serial I/F, check the reset function

setting for pins # 6 and # 25. If the I/F Disable the reset function with the DIP
DIP switch setting cable is connected and the reset switch setting. Completed if
function is available, the I/F may always operation is normal.
be resetting.
Check the operation of SE2. Make sure

pressing the FEED button feeds paper.
Main circuit board unit (210) (201). Completed if operation is
Make sure the continuity changes when
normal.
you operate the switch.
The printer does not print

The print head operates, but paper is not fed..
Table 3-6 The printer does not print
Check the roll paper. Make sure it meets Load roll paper that meets
Roll paper is inserted
specifications. Make sure it is loaded specifications. Completed if
incorrectly
correctly. operation is normal.
Open the roll paper cover assembly

Check for a paper path. Make sure
Paper jam and remove the paper jam.
there is no paper jam.
Check the gear operation. Make sure

the following gears rotate:
Paper feed gear (1063)
Paper feed middle gear B (510)
Paper feed middle gear (509) Replace the defective gear.
Gear does not rotate
Paper feed reduction gear 1 (1093) Completed if operation is normal.
Make sure the paper feed motor sub
assembly (1046) shaft rotates with
rotation of paper feed reduction gear 2
(1058).
Insert the paper hold spring (1014)

Check the mounting state. Make sure it
Paper hold spring (1014) correctly. Completed if operation is
is mounted correctly. (See page 4-17.)
normal.
Check operation. Make sure it rotates Replace the paper hold roller (1015).
Paper hold roller (1015)
smoothly. Completed if operation is normal.
Clean, so that the paper guide roller

Check the operation. Make sure the
(1045) rotates correctly. Completed if
roller rotates smoothly.
Paper guide roller (1045)
Replace the mechanism assembly
Check for damage. You should see no
damage, such as wear.
normal.

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Table 3-6 The printer does not print
Check the connectors. Make sure they

are plugged in securely:
Plug in the connectors. Completed if
Paper feed motor sub assembly (1046)
PF (paper feed) lead wire set Connector (CN8) on the main circuit
(1047) board unit (201)
Check the wires for breaks and shorts.

Replace the PF lead wire set (1047).
Make sure no wires are broken or
shorted out.
Replace the paper feed motor sub

Paper feed motor sub Check the resistance value. Make sure it
assembly (1046) is 7.2 Ω or less.
Check if the parts have any damage.

Make sure the following parts look Replace the main circuit board unit
Main circuit board unit (201) normal. (201). Completed if operation is
Connector (CN8) normal.
U8

Paper is fed, but characters are not printed.

Table 3-7 Paper is fed, but characters are not printed
Check the ribbon mounting. Make sure Load the ribbon cassette correctly.
it is installed correctly. Completed if operation is normal.
Ribbon cassette Replace the ribbon cassette with a
Check the ribbon. Make sure it is not
new one. Completed if printing is
wrinkled, kinked, or broken.
correct.
Check the continuity with a tester. Make Replace the head FFC (521).
Head FFC (521)
sure wires are not broken or shorted out. Completed if printing is correct.
Check the continuity with a tester. Make Replace the print head unit (503).
Print head unit (503)
sure wires are not broken or shorted out. Completed if printing is correct.
Check parts for damage. Make sure the

following parts look normal. Replace the main circuit board unit
Main circuit board unit (201)
Connector (CN9) (201). Completed if the print is correct.
QM22, QM23, QM24
Error occurs during printing.

Table 3-8 ERROR occurs during printing
Check the connection of the

main circuit board unit (201)
Plug in the connector. Completed if
connector. Make sure the AC
lead wire set (1090) is
connected.
Check the operation of the drive

Replace the drive gear sub assembly
gear sub assembly (1072). Make
sure it rotates with rotation of the
normal.
cutter motor sub assembly (117).
Replace the cutter motor sub

Check the operation of the
cutter motor sub assembly (117).
Autocutter error
Check the operation of the
micro switch (121). Make sure Replace the micro switch (121).
the continuity changes when Completed if operation is normal.
Check the AC lead wire set

(1090) for breaks and shorts. Replace the AC lead wire set (1090).
Make sure wires are not broken Completed if operation is normal.
or shorted out.
If the circuit board has no damage

such as burns, replace fuse F3.
Check fuse F3 on the main
circuit board unit (201). Make
If the fuse blows again in operation of
sure it is not blown.
the autocutter, replace the main
circuit board unit.

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Table 3-8 ERROR occurs during printing
Check the parts on the main

circuit board unit (201) for
damage. Make sure the
following parts look normal.
normal.
Connector (CN2)
QM1
Check the print head Wait for the print head temperature to
temperature. Make sure it is not drop. Completed if operation is
Head high-temperature detection
too high. normal.
circuit error
Replace the print head unit (503). If
Check the error frequency.
the symptom continues, replace the
Make sure it does not occur too
main circuit board unit (201).
often.
If MSW 8-8 is OFF, close the roll paper

cover again. Completed if operation
is normal.
If the MSW 8-8 is ON, turn power on
Check the state when the error
again. Completed if operation is
occurs. Be sure not to open the
normal.
roll paper cover during printing.
Roll paper cover open error If the error occurs when the roll paper
cover is not open, refer to Cannot
pass are of the tests for a sensor. :
Page 3-19.
Replace the print head unit (503).

Check the error frequency. Completed if operation is normal. If
Make sure it does not occur too the symptom continues, replace the
often. main circuit board unit (201).

Paper is not cut correctly.

Table 3-9 Paper is not cut correctly
Check the setting of DSW 2-2.

OFF: Autocutter is disabled.
ON: Autocutter is enabled.
Switch DSW 2-2 to ON. Completed if
DIP switch setting Paper is not cut when DSW 2-2 is
cutting is normal.
disabled, even when the
autocutter unit is connected
(Type B).
Check the full cut and partial

Mount the autocutter unit (113) in the
cut setting. Make sure the
Full cut/partial cut setting correct position. Completed if cutting
autocutter unit (113) is mounted
is normal.
in the correct position.
Check the spring power. Make

sure it has enough power to
Replace the fixed blade spring (1016).
Fixed blade spring (1016) push the fixed blade (513)
Completed if cutting is normal.
against the fixed blade holder
(1017).
Check the fixed blade (513).

Replace the fixed blade (513).
Make sure it does not have any
Completed if cutting is normal.
nicks.
Cutter blade Check the movable cutter
Replace the cutter frame sub
blade on the cutter frame sub
assembly (114). Completed if cutting
assembly (114). Make sure it
is normal.
does not have any nicks.
Ribbon feed mechanism does not operate.

Table 3-10 Ribbon feed mechanism does not operate
Check the mounting. Make sure Install the ribbon cassette correctly.
it is installed correctly. Completed if printing is normal.
Ribbon cassette Check the ribbon cassette itself. Replace the ribbon cassette with a
Make sure the ribbon is fed by new one. Completed if printing is
turning the tab. normal.
Check the take-up operation.

Be sure the following parts
operate with operation of the
carriage sub assembly (1025):
❑ Belt drive pulley (505) Replace the defective gear.
Ribbon take-up function
❑ Ribbon middle gear (512) Completed if the operation is normal.
❑ Ribbon drive plate sub
assembly (517)
❑ Ribbon take-up gear sub
assembly (516)
Check the platen gap

adjustment.
Adjust the platen gap (refer to page
Adjustment roller shaft holders (506) 0.45 mm: falls with no weight
4-4). Completed if printing is normal.
applied
0.55 mm: does not fall

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Print result is not normal.
Print is light or irregular.
Table 3-11 Print is light or irregular
Check the ribbon mounting. Make Install the ribbon cassette correctly.
sure it is installed correctly. Completed if printing is normal.
Ribbon cassette Replace the ribbon cassette with a
Check the ribbon cassette. Make sure
new one. Completed if printing is
the ribbon is fed by turning the tab.
normal.
Check the take-up operation. Be sure

the following parts operate with
operation of the carriage sub
assembly (1025)
❑ Belt drive pulley (505) Replace the defective gear.
Ribbon take-up function
❑ Ribbon middle gear (512) Completed if the operation is normal.
❑ Ribbon drive plate sub assembly
(517)
❑ Ribbon take-up gear sub assembly
(516)
Check the platen gap adjustment.

Adjustment roller shaft holders Adjust the platen gap (refer to page
0.45 mm: falls with no weight applied
(506) 4-4). Completed if printing is normal.
0.55 mm: does not fall
Print is dark.
Table 3-12 Print is dark
Check the platen gap adjustment. Adjust the platen gap (refer to
Adjustment roller shaft holders
0.45 mm: falls with no weight applied page 4-4). Completed if printing
(506)
0.55 mm: does not fall is normal.
Dots are missing continuously.

Table 3-13 Dots are missing continuously
Check the continuity with a tester. Make Replace the head FFC (521).
Head FFC (521)
sure no wires are broken or shorted out. Completed if printing is normal.
Check the continuity with a tester. Make

sure no wires are broken or shorted out. Replace the print head unit
Print head unit (503) (503). Completed if printing is
Check the state of the dot wires. Make sure normal.
they are not broken.

Line spacing is irregular.

Table 3-14 Line spacing is irregular
Load roll paper that meets

Roll paper is inserted Check the roll paper. Make sure it meets
specifications correctly. Completed if
incorrectly specifications and is loaded correctly.
Open the roll paper cover and

Check the paper path. Make sure there
Paper jam remove the paper jam. Completed if
is no paper jam.
Check gear operation. Make sure the

following gears rotate with each other.
Paper feed gear (1063)
Paper feed middle gear B (510)
Replace the defective gear.
Gear does not rotate Paper feed middle gear (509)
Paper feed reduction gear 1 (1093)
Make sure the I/F circuit board unit (122)
shaft rotates with the rotation of paper
feed reduction gear 2 (1058).
Check the spring mounting. Make sure it Insert the paper hold spring (1014)
Paper hold spring (1014) is mounted correctly. (Refer to page 4- correctly. Completed if operation is
17) normal.
Check operation. Make sure it rotates Replace the paper hold roller (1015).
Paper hold roller (1015)
smoothly. Completed if operation is normal.
Clean, so the paper guide roller

Check operation. Make sure it rotates
Paper guide roller (1045) (1045) rotates correctly. Completed if
smoothly.
Two-color printing is not performed, or colors are mixed.

Table 3-15 Printing is not two-color, or colors are mixed
Replace the ribbon cassette with one

Check the ribbon type. Make sure it is for
for 2-color printing. Completed if
2-color printing.
Ribbon cassette printing is normal.
Check the mounting. Make sure the Install the ribbon cassette correctly.
ribbon is installed correctly. Completed if printing is normal.
Check the mounting of the spring. Make

sure the following springs are mounted
Mount the springs correctly.
Two-color shift function correctly.
Completed if printing is normal.
Ribbon take-up spring (1088)
Ribbon frame spring (1022))

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Printed contents are not normal.
Table 3-16 Abnormal printing content
Probable part/probable cause Checkpoints Action for the problem
Check the version number. (See page 4-2.)

Update the firmware. Completed
Firmware version Make sure it is the same as the version used
if printing is normal.
by the customer, or the latest version.
Check the version number. (See page 4-2.)

Boot version Make sure it is the same as the version used
by the customer, or the latest version.
Check the DIP switch settings printed. Make

sure the following items are same as the DIP
switch settings. (See page 4-3 and page 4-
8.)
Serial Interface (when serial I/F is installed)
Replace the main circuit board
Receive buffer capacity
DIP switch settings unit (201). Completed if printing is
Receive buffer full release condition
normal.
Handshaking operation
Characters per line (CPL)
Autocutter unit
If they are not correct, check the continuity
of the DIP switch.
Check the resident character. Make sure it is

same as the character set used by the
customer.
Resident character Check if this error message is printed: Update the firmware. Completed
### ERROR ### if printing is normal.
If so, the multilingual font is not correct. Please If printing is not normal, replace
download the correct one. Make sure the
message above is not printed. the main circuit board unit (201).
Check the print item corresponding to the Match the paper width setting to
Paper width paper width. Make sure the entire area of the paper width. Completed if
the paper width is printed. printing is normal
Paper jam occurs.

Table 3-17 Paper jam occurs

Roll paper is inserted Check the roll paper. Make sure it meets
specifications correctly.
incorrectly specifications and is loaded correctly.
Check for defects. Make sure you see no Replace the manual cutter (513).
Manual cutter (513)
defects, such as deformation. Completed if operation is normal.
Replace the paper hold roller(s)

Check operation. Make sure the 2 rollers
Paper hold rollers (1015) (1015). Completed if operation is
rotate smoothly.
normal.

Table 3-17 Paper jam occurs

Clean, so that both paper guide

Check operation. Make sure the 2 rollers
rollers (1045) rotate correctly.
rotate smoothly.
Paper guide rollers (1045)
Replace the mechanism
Check for defects. Make sure you see no
defects, such as wear.
Replace the roll paper holder

Check for defects. Make sure you see no
Roll paper holder plate (508) plate (508). Completed if
defects, such as deformation.
Printing noise loud.

Table 3-18 Printing is loud
Probable part/probable cause Checkpoints Action for the problem

Roll paper is inserted Check the roll paper. Make sure it meets specifications correctly.
incorrectly specifications and is loaded correctly. Completed if printing noise is
reduced.
Check the platen gap adjustment. Adjust the platen gap. (Refer to
Adjustment roller shaft holders
0.45mm: falls with no weight applied page 4-4.) Completed if the
(506)
0.55mm: does not fall printing noise is reduced.
Symptoms when the all function test is executed.

When an error occurs during printing: Refer to page 3-7.
When paper is cut incorrectly: Refer to page 3-10.

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Communication test fails.
Table 3-19 Communication test fails
Check the communication settings. Make

Set the correct communication
sure the settings printed by the self-test are
Communication condition settings. Completed if operation is
the same as the communication settings
normal.
shown by the service utility.
Check the I/F cable connection. Make Plug in the I/F cable correctly.
sure the I/F cable is plugged in securely. Completed if operation is normal.
I/F cable Check the continuity with a tester. Make
Replace the I/F cable. Completed
sure no wires are cut or shorted out. Be
if operation is normal.
sure the cable is wired correctly.
Connect the I/F circuit board unit

Check the connection. Make sure the
connector is plugged in securely.
normal.
I/F circuit board unit (122)
Replace the I/F circuit board unit
Check the parts for defects. (122). Completed if operation is
normal.
Check parts on the main circuit board unit Replace the main circuit board unit
Main circuit board unit (201) (201) for defects. Make sure connector (201). Completed if operation is
(CN1) is connected. normal
Print result is not normal.

When print is light or irregular: Refer to page 3-11.
When print is dark: Refer to page 3-11.
When dots are missing continuously: Refer to page 3-12.
When line spacing is irregular: Refer to page 3-12.
When two-color printing is not performed, or the colors are mixed: Refer to page 3-13.

Printed contents are not normal.

Table 3-20 Abnormal contents are printed
When a question mark (?) is printed,

check communication settings. Make Select DTR/DSR control. Completed
Communication setting
sure DTR/DSR control is selected by DIP if ? is not printed.
switch or memory switch.
When a question mark (?) is printed,

Replace the I/F cable. Completed if
I/F cable check the continuity of the I/F cable with
the operation is normal.
a tester. Make sure DTR/DSR cross.
Check the printer information setting.

Make sure the following information is
printed: Set again using the printer status
Printer information setting Maker name: “EPSON” function. Completed if printing is
Printer name: ”TM-U220” normal.
Serial No: Serial number on the
manufacturer’s plate
Check the memory switch setting. Make

sure it is the same as the setting used by Set again, using the printer status
Memory switch setting customer. If you do not know the function. Completed if printing is
customer’s setting, make sure it is in the normal.
factory default state. (Refer to page 4-10 )
Drawer 1 or 2 is not kick out.

Table 3-21 Drawer 1 or 2 is not kick out

Drawer kick cable is plugged in securely. Check each
the drawer is kicked out.
leading pin for drawer 1 or drawer 2.
Check board parts for defects. Replace the sub circuit board unit.
Sub circuit board unit (123) Make sure connectors (CNC2 and CNC3) Completed if the drawer is kicked
are connected securely. out.
Check the parts for defects.

Replace the main circuit board unit.
Verify the parts below.
Main circuit board unit (201) Completed if the drawer is kicked
Connector (CN10)
out.
Element (U7)

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Cannot pass are of the tests for a sensor.
Cannot pass the test for the NE (near-end) sensor.
Table 3-22 Test for the NE sensor fails
Check connection. Ensure cable is

plugged in. Be sure the NE lead wire set
(1096) is connected to the connectors
below.
the test passes.
Micro switch (1039)
NE lead wire set (1096) Connector (CN6) on the main circuit
board unit (201)

Replace the NE lead wire set.
sure wires are not cut or shorted out. Verify
Completed if the test passes.
that wires are arranged correctly.
Check micro switch (1039) operation.

Replace the near-end sensor.
Micro switch (1039) Make sure the continuity changes when
NE detector holder (1042) Check the operation. Make sure the NE Replace the NE detector holder or
NE detector lever (1043) detector lever rotates smoothly. lever. Completed if the test passes.
Check the parts for defects.

Replace the main circuit board unit.
Main circuit board unit (201) Make sure connectors (CNC2 and CN6)
are connected.
Cannot pass the test for the RE (real end) sensor.

Table 3-23 Test for the RE sensor fails

cable is plugged in. Make sure the
connector on the HP board assembly
the test passes.
(518) is connected to connector (CN4) on
HP board assembly (518) the main circuit board unit (201).

sure wires are not cut or shorted out. Be
(518). Completed if the test passes.
sure wiring is arranged correctly.
Check the continuity of paper end

assembly (514) wires with a tester. Make Replace the paper end assembly.
Paper end assembly (514)
sure wires are not cut or shorted out. Be Completed if the test passes.
sure wiring is arranged correctly.
Check the parts for defects. Replace the main circuit board unit.
Make sure connector (CN4) is connected. Completed if the test passes.

Cannot pass the test for the Roil Cover.

Table 3-24 Paper roll cover test fails
Check the setting of MSW 8-5. If the

setting is OFF, status is not sent from the roll Change the setting of MSW 8-5 to
Memory switch setting
cover, but the RE sensor is changed. ON. Completed if the test passes.
Confirm if the setting status is ON.

cable is plugged in. Make sure the
connector on the HP board assembly
the test passes.
(518) is connected to connector (CN4) on
HP board assembly (518) the main circuit board unit (201).

sure wires are not cut or shorted out. Be
(518). Completed if the test passes.
sure wires are arranged correctly.
Check the continuity of the wires for the

cover open assembly (515) with a tester. Replace the cover open assembly.
Cover open assembly (515)
Be sure wires are not cut or shorted out. Be Completed if the test passes.
sure wires are arranged correctly.
Make sure connector (CN4) is connected. Completed if the test passes.
Cannot pass the test for the Paper Feed Switch.

Table 3-25 Paper FEED button test fails
Check the operation of SW2. Make sure

roll paper is fed when you press the paper Replace the main circuit board unit.
FEED button. Make sure the continuity Completed if the test passes.
changes when you press the button.
Cannot pass the test for drawer #3 status.

Table 3-26 Drawer 3 status fails

Drawer kick cable is plugged in. Check each leading
the drawer is kicked out.
pin for drawer 1 or drawer 2.
Check the parts for defects. Replace the sub circuit board unit.
Sub circuit board unit (123) Make sure connectors (CNC2 and CNC3) Completed if the drawer is kicked
are connected. out.
Main circuit board unit (201) Make sure connector (CN10) is Completed if the drawer is kicked
connected. out.

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Symptoms for other operations
Parts do not move smoothly
Cannot open and close he ribbon cover smoothly.
Table 3-27 Opening and closing he ribbon cover is not smooth
Replace the ribbon cover (109).

Confirm the condition of 2 projections on
Ribbon cover (109) Completed if the cover opens and
the cover. Make sure neither broken.
closes smoothly.
Cannot open and close the roll paper cover assembly smoothly.
Table 3-28 Opening and closing the roll paper cover assembly is not smooth
Confirm that the frame rotation

Confirm that the spacer is fixed. Make spacer is attached correctly.
Frame rotation spacer (1050)
sure it is located in the correct position. Completed if cover opens and
closes.
Confirm that rotation spring L (1007)

Confirm spring attachment. Make sure and rotation spring R (1006) are
Rotation springs
they are located in the correct positions. attached correctly. Completed if
cover opens and closes.
Confirm that the platen release

Confirm spring attachment. Make sure it is spring (1056) is attached correctly.
Platen release spring (1056)
located in the correct position. Completed if cover opens and
closes.
Confirm that hook spring C (1092) is

Confirm spring attachment. Make sure it is
Hook spring C (1092) attached correctly. Completed if
located in the correct position.
cover opens and closes.
The case is dirty.
Use a dry cloth or one lightly moistened with water to clean case. Be sure to disconnect the
power cord from the wall outlet before doing this.
Avoid using alcohol, benzene, thinner, trichloroethylene, or ketone-based substances to remove

dirt or foreign matter from the printer, because these substances can affect or damage plastic and
rubber parts.

Test Points on the Main Circuit Board Unit

Table 3-29 Test points on the main circuit board unit
Test Component Correct
Power supply Pin name Status
connector connector value
Semiconductor switch on - - U9,pin#3 or pin#4 5V

Power supply Semiconductor switch off - - Q1,#5 or #6 or #7 24V
or #8
Logic circuit power - - U9,pin#5 3.3V

Logic circuit power supply
supply
Logic circuit power - - Bottom 0V
supply (GND) assembly frame
Autocutter (117) power - - F3 24V

supply
Print Head power supply - - Q7,#5 or #6 or #7 24V

or #8
Roll paper cover open Cover opened - 3.3V

sensor (515) power CN4,#5
supply
Cover closed - 0V
Mechanism power On Home Positioned - 0V

supply HP sensor (518) power
supply On not Home - CN4,#2 3.3V
Positioned
On installing the roll - 3.3V

NE sensor (1096) power paper
supply CN6,#1
On not installing the - 0V
roll paper
RE sensor (514) power On installing the roll - 0V

supply paper CN4,#4
On not installing the - 3.3V

roll paper
Drawer power - - - CNC3,#5 24V

supply

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The locations of the main elements on the main circuit board unit are identified below.
U9 Q7
CN6
CN4
CN8
CN7 F3
Q1
Resistance Values of Printer Mechanism Components
Part Name Internal Element Function Where to Check Normal Status
Carriage motor 4-phase stepping motor Head carriage Remove the cable connector Approx. 7.2 Ω
(1034) drive connected to CN7 on the (per 1 phase)
main circuit board. Test
between pin 1 and pin 3 and
between pin 2 and pin 4.
Receipt paper 4-phase stepping motor Receipt paper Remove the cable connector Approx. 7.2 Ω
feed motor feed connected to CN8 on the (per 1 phase)
(1046) main circuit board. Test
between pin 1 and pin 3 and
between pin 2 and pin 4.

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TM-U220 (TypeB/TypeD) Service Manual
Chapter 4
Disassembly and Assembly
This chapter gives instructions to disassemble and assemble of the product. Also the
maintenance and cleaning in this section for reair is explained.
Lubricants
Lubrication is critical to retaining the printer at its initial performance level throughout its
product life, as well as avoiding potential problems. Always lubricate at prescribed intervals,
using the correct lubricants.
Standard Lubrication
❏ During disassembly and reassembly, clean the parts first, then lubricate them.
❏ Lubricate or overhaul after every 7.5 million lines printed.
Lubricants
The types of lubricants used greatly affect the printer’s performance and durability, and a
lubricant’s low-temperature characteristics require special attention. EPSON has conducted
thorough analyses of the technical data and wide-ranging experimentation on different
lubricants. The EPSON selection of lubricants prescribed for use with the printer is based on the
results of such research. The prescribed EPSON lubricants are available in 40 cc (40 gr) metal
cans or plastic containers (the smallest unit of supply).
The two types of lubricants used with this printer are G-15, G-36 and O-13.
Lubrication Points
The following table describes the lubrication points, type, and class. See the explanations
contained the diagrams in this chapter.
Tool List
❏ Please use the tools indicated below for assembly and disassembly.
Items Parts cord Note
Gap gauge 1080567 Size: 0.45
1080568 Size: 0.55
Tension gauge 1213123 -
E-ring holder 1074111 Size: 2.3
1080545 Size: 3
1080546 Size: 4
Rev. A Disassembly and Assembly 4-1

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❏ Please use the grease indicated below for lubrication.
Grease 1041442 O-13
1080605 G-15
1080619 G-36
❏ Please use the item indicated below for operaton the printer.
AC adapter 2081786 -
Ribbon cassettes S0152440000 ERC-38(B)
S0152450000 ERC-38(B/R)
S0152460000 ERC-38(P)
Notes for Assembly and Disassembly

❏ For assembly, reverse the disassembly procedures under “Disassembly”.
❏ The symbol in the disassembly procedure indicates the item need to be checked.
❏ The 6 symbol in the disassembly procedure indicates the item need to lubricate.
CAUTION:
❏ Wear a grounded wrist band when handling the internal circuit boards to prevent
damage from static electricity.
❏ When removing an internal circuit board, place it on an anti-static rubber sheet or

similar surface to prevent damage from static electricity.
❏ Be careful not to subject the circuit boards to shock or vibration, because this may
damage them.
❏ Do not touch the circuit board or cable terminals with your hands to prevent
contamination that may result in a malfunction.Hold circuit boards only by their
edges.
❏ Always remove the power supply unit from the printer before working. Power is
flowing to the internal circuit boards even if you turn the printer off at the power
supply switch. You may damage the printer if you work while the power supply is still
attached.
❏ Remove all peripheral equipment connected to the printer before starting work.
❏ Do not perform any work that is not described in this chapter. Doing so may result in
injury or damage to the printer.
4-2 Disassembly and Assembly Rev. A

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Shortest Route for Disassembly of Major Parts

The next diagram shows the shortest disassembly route of major parts. Perform disassembly by
following this diagram as well as explanations for the target item.
How to use the key map:
1. Find a component that you want to removed that is enclosed in a box with
black lines (not blue dotted lines).
2. Trace the line upward from the component to START.
3. You need to remove all components or units on the path back to START.
Note that the steps of disconnecting cables and removing plates on the units are
not described in this key map.

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Disassembling the TM-U220B/TM-U220D
Exploded diagram

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Disassembly Procedures
Disassem
Part names Disassembly procedures
bly steps
Cover,roll paper assembly ❏Open the Cover,roll paper assembly (119).

(119) ❏Push and take out the Shaft,lever open (1001), remove the
Cover,roll paper assembly (119).

When removing the cover, roll paper assembly, release the
three hooks. (See the page 2-16.)
Case,top (108) ❏Remove two screws (S03).
❏Open the Cover,ribbon (109).
❏Remove the Case,top (108) and Cover,ribbon (109) together.
I/F circuit board unit (122) ❏Remove the I/F circuit board unit (122).
Plate,bottom (1004) ❏Remove the four screws (S03),and remove the Plate,bottom
(1004).
Main crcuit board unit ❏Remove the connectors connected to the Main crcuit board
(201) unit (201)
❏Remove the four screws (S01),and remove the Main crcuit
board unit (201)
When attaching each cable to the main circuit board,be sure
that the each cable is attached correctly. (See the page 2-22.)
Sub crcuit board unit (123) ❏Remove the two screws (S01), and remove the Sub crcuit
board unit (123)
Auto cutter unit (113) <For type-B only>
❏Remove the two screws (S02), and remove the Auto cutter
unit (113).
Plate,paper guide,D (1019) ❏Remove the two screws (S02), and remove the Plate,paper
guide,D (1019).
Frame,bottom assembly <For type-D only>
(1085) ❏Remove the four screws (S02), and separate the Frame,bottom
assembly (1085) from the Mechanism assembly (120).

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Disassembling the Mechanism Assembly
Exploded diagram

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DIsassembly Procedures
Disassembly
Part names Assembly procedures
steps
Platen rotation frame 1 ❏ With Platen rotation frame 1 unit closed, remove E-ring 3
unit (1005) (E01).
❏ Release rotation springs R and L from the hooks.
❏ Remove E-ring 4 (E03), and remove the rotation shaft (1009).
❏Remove the platen rotation frame 1 unit (1005).

Remove it while spreading its sides to the right and left. (See the page
2-16.)
Fixed blade holder <For type-B only>
assembly (1013) ❏Remove 2 screws (S11), and remove the fixed blade holder
assembly (1013).
Manual cutter holder <For type-D only>
assembly (1020) ❏Remove 2 screws (S11), and remove the manual cutter holder
assembly (1020).
Roll paper guide unit ❏Remove the two screws (S05), and remove the Guide,roll
(1038) paper (1038).
Roll paper holder (1010) ❏Remove 2 screws (S08) with 1 ???(W02), and remove the roll
paper holder (1010).
Cover open assembly ❏Remove 1 screw (502) securing the cover open assembly (515).
(515)
Motor paper feed sub ❏Remove 2 screws (S11), and remove the motor paper feed sub
assembly (1046) assembly (1046).
❏Remove 1 E-ring 2.3 (E02), and remove the platen fix shaft R
(1049).
6Lubricate the platen fix shaft R (1049) with G-36.After this,
you can remove the base frame (1049).
6Lubricate the base frame (1049) with G-36.

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Disassembling the Carriage Unit
Exploded diagram

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Reassem
blysteps
Ribbon assembly frame ❏Remove the ribbon frame spring (1022).

(519) ❏Remove 1 E-ring 4 (E03), and remove the ribbon frame assembly
(519).
❏After this, you can remove the print head unit (503).
6Lubricate the carriage sub assembly (1025) with O-13.
Carriage sub assembly ❏Remove the right and left adjustment roller shaft holder (506).
(1025) ❏Pull out the carriage shaft (1027).
Carriage belt (507) ❏Remove the head FFC (521) from the carriage sub assembly (1025).
Head FFC (521)
❏Loosen 2 screws (S12, S14) securing the belt tension plate sub
assembly (1086).
❏Remove the carriage belt (507) together with the carriage sub
assembly (1025).
❏Remove the plate belt tension sub assembly (1086).
❏Remove the head FFC (521).

Confirm the method for removing the adjustment roller shaft holders(506).
(See page 2-19.) When removing the shaft holder, adjustment roller (506),
replace it to the new part. Because the part trasforms after removing it.
Confirm the method for attaching the carriage sub assembly (1025). (See
page 2-20.) Also when removing the carriage sub assembly (1025), you
need to adjust the platen gap of the unit. (See page 2-4.)
Confirm the method for attaching the carriage belt (507). (Seepage 2-19 .)
Also When attaching the carriage belt, adjust its tension. (See page 2-5.)
Confirm the method for attaching the head FFC (521). (See page 2-19.)
6Lubricate the carriage sub assembly (1025) with O-13.
6Lubricate the plate belt tension sub assembly (1086) with G-36.
Carriage guide plate ❏Remove 2 screws (S11), and remove the carriage guide plate(1030).
(1030) ❏Remove the carriage guide plate sub assembly (1026).
Carriage guide plate sub 6Lubricate the carriage guide plate(1030) and the plate belt tension
assembly (1026)
sub assembly (1086) with G-36.
Ribbon drive plate sub ❏Remove 1 E-ring 2.3 (E02), remove the ribbon drive plate sub
Ribbon middle gear (512) ❏Remove the ribbon middle gear(512).
Ribbon take-up gear sub
❏Remove the ribbon take-up gear sub assembly (516).
assembly (516)
Belt drive pulley (505) ❏Remove 1 E-ring 3 (E01), remove the belt drive pulley (505).
Carriage motor sub ❏Remove 2 screws (S09), and remove the carriage motor sub
HP board assembly (518) ❏Remove 1 screw (S11), and remove the HP board assembly (518).
When replacing the HP board assembly (518), you need to remove the
solder. Confirm the method for attaching the HP board assembly (518).
(See page 2-20.)
Base frame (1011) After this, you can remove the base frame (1011).
6Lubricate the base frame (1011) with G-15 and G-36.

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Disassembling the Platen Rotation Frame1 Unit
Exploded diagram

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Reassembly
steps
Paper feed roller plate B ❏Remove 2 screws (501), and remove the paper feed roller
(511) plate B (511).
Cover open lever (1052) ❏Remove 1 screw (S10), and remove the cover open lever
(1052).
Platen release lever (504) ❏Remove 2 E-ring 3 (E01), and remove the platen release lever
(504) and Platen shaft (1054).
6Lubricate the platen shaft(1054) with G-15.
Gear plate D sub assembly ❏Remove 2 screws (S10), and remove the gear plate D sub
(1057) assembly (1057).
Paper feed middle gear ❏Remove 1 E-ring 3 (E01), and remove the paper feed
(509)
reduction gear 2 (1058).
❏Remove the paper feed middle gear (509).
6Lubricate the gear plate D sub assembly (1057) with G-15.
Platen assembly 1 (522) ❏Remove 1 E-ring 3 (E01), and pull out the platen shaft(1054).
❏In doing so, remove the paper feed middle gear B (510), the
platen release plate (1055), and the platen release lever (504)
together. Take care not to lose the platen release spring
(1056).
❏Remove the platen assembly 1 (522).
❏Remove 1 screw (S09), and remove the bottom holding plate
BM (1061).
When installing the platen rotation frame 1 unit (1005) on the base
frame assembly, check how to lead the autocutter unit (113) cable.
(See page 2-18.)
Platen frame (1053) ❏Remove 3 screws (S10), and remove the platen frame (1053).
Platen rotation frame 1 After this, you can remove the platen rotation frame 1 (1012).
(1012)
6Lubricate the platen rotation frame 1 (1012) with G-15.

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Disassembling the Roll Paper Guide / Roll Paper Holder
Exploded diagram

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Apply the below procedure for disassembling the Roll Paper Holder.
Reassembly
steps
Paper end assembly (514) ❏Remove the paper end assembly (514).
When replace the paper end assembly (514), you need to pull out
the wire attached on the HP circuit board.(See page 2-20.)
Roll paper holder (1010) ❏Remove 2 screws (S05), and remove the roll paper holder
plate (508).
❏Remove the roll paper holder (1010).
Apply the below procedure for disassembling the Roll Paper Guide.
Reassembly
steps
Lead wire set NE (1096) ❏Remove the Lead wire set NE (1096).
Paper end assembly (514) ❏ Remove the Paper end assembly (514).
Roll paper guide (1038) ❏Turn the NE detector adjustment screw (1040), and remove
the NE detector assembly (1041) and nut (N01). Then remove
the roll paper guide (1038).

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Disassembling the Autocutter unit / Fixed Blade Holder Assembly / Manual

Cutter Holder Assembly
Exploded diagram

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Apply the below procedure for disassembling theAutocutter Unit.
Reassembly
steps
Paper end assembly ❏Remove the paper end assembly (514).

(514)
6Lubricate the paper feed roller plate (1051) with G-36.

6Lubricate the cutter frame assembly (114) with G-36.
Cutter motor sub ❏Remove 1 screw (S04), and remove the cutter motor sub assembly
assembly (117) (117).
Micro switch (121) ❏Remove 1 screw (105), and remove the micro switch (121).
❏Remove 2 guard tube C (118).
When removing the guard tube (118), you need to pull out the wire
attached to the motor.(See page 2-18.)
6Lubricate the paper hold roller (1015) with G-36.
Apply the below procedure for disassembling the Fixed Blade Holder Assembly(Only TypeB)
Reassembly
steps
Fixed blade (513) ❏Remove the fixed blade (513).

❏Remove the fixed blade spring (1016).
❏Remove the fixed blade holder (1017).
When you replace the paper hold roller (1015), you need to remove 1
E-ring 2.3 (E02).
Paper hold roller ❏Remove the paper hold roller (1015) and the paper hold roller shaft
(1015) (1102).
❏Remove the paper hold spring (1014).
When installing the paper hold spring (1014), check how to attach the
hook. (See page 2-17.)
Apply the below procedure for disassembling the Manual Cuter Holder Assembly(Only TypeD)
Reassembly
steps
Fixed blade (513) ❏Remove the fixed blade (513).

Paper hold roller ❏Remove the manual cutter holder (1021).
(1015) ❏Remove 1 E-ring 2.3 (E02), and remove the paper hold roller (1015).
❏Remove the paper hold spring (1014).
When installing the paper hold spring (1014), check how to attach the
hook. (See page 2-17.)When installing the manual cutter holder assembly
(1020), check how to attach the hook. (See page 2-17.)

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Reference of Disassembly and Assembly

Method for Removing the Roll Paper Cover Assembly
Release the hook in three positions as following.
Shaft,lever open (1001
Method for Removing and Attaching the Rotation Spring L and R

When removing the springs,push
the springs to inside to release
the each hook as following.
When attaching the springs,insert the

each hook in the hole as following.
Hook

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Method for Attaching the Paper Hold Spring

Put the paper hold spring on the Fixed blade holder as following.
Method for Attaching the Fixed Blade Holder Assembly and Manual Cutter Holder
Spring
Hole
Holder,fixed blade assembly
Hook
Method for Attaching the Cover Open Assembly

When attaching the Cover open assembly to
the frame, be sure that the wires throw the hole.
Cover open assembly
Hole
Wires

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Method for Leading the Autocutter Unit Wires
guard tube and lead wire guard tube and lead wire
Be sure that there is a certain slack in the cable as following.
Cable of Autocutter unit

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Method for removing the Shaft Holder Adjustmen Roller

When removing the shaft holder adjustment
roller, you need to rotate it as following.
Shaft holder
adjustment roller
Method for Attaching the Carriage Belt
Carriage belt
Carriage,sub assembly
The method of Attaching the Head FFC

When attaching the FFC to the frame, be sure
that the FFC is thrown as following.

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Method for Attaching the Carriage Sub Assembl

When assembling the carriage unit, be sure that the Carriage sub
assembly is attached to the Plate,carriage guide as following.
When removing the Shaft holder,adjustment roller, rotate it as following.
Plate,carriage guide Carriage sub assembly Shaft holder, adjustment roller
Method for Attaching the HP Board Assembly
When replacing the HP board assembly, be sure that

the wires is tsoldering to the board as following.
RED
GRY
BLK
BLU
ORG
BRW
WHT
BRW WHT
When attaching the HP board assembly, be sure that the

wires is thrown to the hole, and attached the board to the
hook as following.
HP board assembly
Hook
Hole

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Method for Attaching the Roll Paper GUide Unit
Guide roll paper unit
wires
Method for Leading Each Cable

The below illustration indicates the cable leading.
Wires of the Cover open

assembly (515)
Wires of the Motor pape

feed sub assembly (1046
Wires of the HP board

assembly (518)
Wires of the Lead wire

set, NE (1096)
Wires of the Lead wire
set,PF (1047)

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Method for Attachng Each Cable to the Main Circuit Board
CN2: Connecting the cable of the Auto cutter unit (113)

CN4: Connecting the cable of the Hp board assembly (518)
CN6: Connecting the cable of the Lead wire set, NE (1096)
CN7: Connecting the cable of the Motor,carriage sub assembly (10
CN8: Connecting the cable of the Lead wire set,PF (1047)
CN10: Connecting to CNC3 with cable.
When connecting the cables on the Main circuit board, Be sure that a slack
wires are leading as following.
FFC
Wires
Wires

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Reference of Lubrication
Method for Lubrication
Some points of lubrication is indicated in below. See Chapter 4 about the other points.
Lubricate to the contact points between the carriage shaft and carriage
Carriage sub assembly
Carriage shaft
Lubricate to the point of the carriage sub assembly with G-36.
Lubricate to the point of the carriage guide plate with G-36.
Carriage sub assembly Carriage guide plate
Lubricate to the switching points of the carriage guide plate sub assembly (ribbon switch lever) with G-36.
carriage guide plate sub

assembly
Lubricate to the point of contact between the rotation shaft and base frame (2 points) with G-36.
Rotation shaft
Base frame

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Chapter 5
Adjustment and Setting
Setting the] Installation Position for the Roll Paper Near-End Detector
This printer allows you to change the installation position for the roll paper near-end detector
using the following procedure.
1. Loosen the detector adjustment screw with a coin or similar tool. Turn the screw at least 3 or
4 times.
2. Push the detector lever in until it touches the back of the hole.
3. While pushing the detector lever, turn the tab until the lever clicks into place in the desired
hole.
Detector
adjustment screw
Hole for vertical
Detector lever installation or wall
mount
4. Secure the detector adjustment screw.
5. Make sure the detector lever moves smoothly.
Rev. A Adjustment and Setting 5-1

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Adjusting the Detecting Point of the Roll Paper Near-End Detector
Below are two reasons for the roll paper to require an NE detector adjustment.
❏ To adjust the location of detection for the diameter of the roll paper core.
❏ To adjust the amount of remaining paper.
❏ To mount the printer on a wall using the WH-10 mounting bracket.
1. Open the roll paper cover, and remove the paper roll.
2. Loosen the detector adjustment screw with a coin or similar tool.
3. Adjust the detector by sliding the rever in the direction shown below.
Knob
Detector
adjustment screw
#1 setting
Detector lever
#2 setting
4. Tighten the detector adjustment screw.
5. Check to be sure that the detecting lever moves freely.
6. Replace the paper roll.
5-2 Adjustment and Setting Rev. A

Setting the Paper Roll Width

The TM-U220 accommodates 76 mm {3"},69.5 mm {2.74"},57.5 mm {2.26"} wide paper rolls with
no adjustments. For the each wide rolls, use the roll paper spacer included with the printer.
Note:
❏ The default paper width setting value saved in NV memory is 76 mm. So if the customer does not use
76 mm width paper, return the printer only after setting it to the customer’s value using the
appropriate method for each printer function below.
Use the TM Service & Support Utility (See page 2-5.)
Use the Memory Switch Setting Mode (See page 5-12.)
❏ For printer models with a paper near-end detector, be careful not to pinch the near-end detector lead
wires between the roll paper spacer and the roll paper holder, and be sure to push the lead wires inside,
so that the paper-end detector lead wires do not contact the motor gear.
1. Open the paper roll cover.
2. When you want to set the each wide roll paper, on the spacer shown in the illustration
below.
A:paper width76 mm
B:paper width69.5mm
Roll paper C:paper width57.5mm

spacer
A
B
C
position of fixing
the screws (left
side) position of fixing
the screws (right
side)
3. Push the roll paper spacer on the appropriate width (See figure above.)
4. Tighten the spacer with 2 screws included with the spacer. (See figure above.)

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Platen Gap Adjustment
Adjust the platen gap on the completed TM-U220 printer unit. Use the following steps to adjust
the platen gap for the printer.Adjust the printer’s platen gap when you have performed any one
of the following.
Disassembly Items Requiring Platen Gap Adjustment of the Printer
❏ When you have replaced or removed the platen assembly.

❏ When you loosened the screws fastening the carriage unit.
❏ When you replaced or removed the print head.
Note:
Do not use the once removed shaft holder, adjustment roller again.Also perform platen gap adjustment by
the standard of “Falling with 0.45 mm thickness gauge, no fall with 0.55 mm thichness gauge”.
1. Open the frame, platen rotation and tighten the shaft holder, adjustment roller firmly.
2. Hold up the frame, platen rotation and make sure the shaft holder, adjustment roller is
tightened firmly on the both sides.
3. Move the printing head unit to the left, insert the gauge from the left side, and adjust the gap
while rotating the shaft holder, adjustment.
4. Move the printing head unit to the right, insert the gauge from the right side, and adjust the
gap while rotating the shaft holder, adjustment.
5. Move the printing head unit to the left, insert the gauge from the left side, and check the gap.
When it does not meet the standard, adjust gap while rotating the shaft holder, adjustment.
6. Move the printing head unit to the right, insert the gauge from the right side, and check the
gap. When it does not meet the standard, adjust the gap while rotating the shaft holder,
adjustment.
gauge gauge
shaft holder,
adjustment roller
gap narrower gap wider

Carriage Belt Tension Adjustment

1. Loosen the screw of the plate, belt tension assembly, hook the end of the tension gauge to the
hole of the plate, belt tension assembly, adjust the tension properly, and tighten with the
screw.
2. Check the belt tension.
Note:
Make sure the plate, belt tension is stable when loosening the screw tightening the plate, belt tension while
pulling the carriage belt with the tension gauge by 7.35N.
3. Tighten the plate, belt tension assembly with the screw
Tension gauge
Hook the end of the tension gauge and adjust the tension

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Adjust various setting
This printer is able to be adjusted for the items below:
❏ DIP switch (communication condition, busy condition, print column,

receive buffer capacity, etc...)
❏ Memory switch (serial communication conditions, roll paper width,

cover open status handling, etc...)
❏ Roll paper width (76mm / 69.5mm / 59.5mm)

Adjusting the spacer & memory switch
❏ Position of roll paper near end detector
The current settings can be confirmed by a self-test. (See page 2-2.)
Note:
When you use serial interface model with 1200bps, 2400bps, or 19200bps, you have to adjust DIP switch
“Serial interface selection“ function and Memory switch “Serial comminucation conditon“.
When you adjust the items, we recommend to confirm the new setting is enable or disable. The confirming
is performed by self-test. (See page 2-2.)
How to Confirm Current Settings

You can use a self-test to confirm the current settings. See page 2-2.
Adjusting the DIP Switches

The printer has two sets of DIP switches. The function of the DIP switches is different for each
interface model.
If you need to change settings, follow the steps below to make your changes:
CAUTION:
Turn off the power while removing the DIP switch cover to prevent an electric short,
which can damage the printer.
Use a crosshead screwdriver to remove the screw holding the DIP switch cover.

ON Look at the numbers and letters in the area

indicated in the illustration. If the last letters
are “US”, use the “US” tables below. If the
OFF ON last letters are “STD”, use the “STD” tables.
OFF
Note:
The functions of the switches of are shown in the following sections. (The default setting is indicated with
color net.)
The DIP switch function of US is little different from the STD.

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When the letters are STD
Serial model
(DIP Switch 1) (DIP Switch 2)
SW Function On Off SW Function On Off
1 Data receive error Ignored Prints “?” 1 Print column selection 42/35 40/33
2 Receive buffer 40 bytes 4 KB 2 Reserved Type A, B Type D
capacity (Auto cutter enable/ Fixed to On Fixed to Off
disable )
3 Handshaking XON/XOFF DTR/DSR 3 Reserved - Fixed to Off
4 Word length 7 bits 8 bits 4 Serial interface Memory DIP switch
selection switch
5 Parity check Yes No 5 Reserved - Fixed to Off
6 Parity selection Even Odd 6 Reserved - Fixed to Off
7 Transmission speed 4800 bps 9600 bps 7 Pin 6 reset signal Used Not used
8 BUSY condition Receive Receive 8 Pin 25 reset signal Used Not used
buffer full buffer full or
Offline
Parallel / USB / Ethernet model (Except serial)

1 Auto line feed Enabled Disabled 1 Print column selection 42/35 40/33
2 Receive buffer 40 bytes 4 KB 2 Reserved Type A, B Type D
disable )
3~7 Reserved - Fixed to Off 3~7 Reserved - Fixed to Off
8 BUSY condition Receive Receive 8 Pin 31 reset signal Used Not used
buffer full buffer full or
Offline
Note:
See the next page for “When the letters are US.”
See “Notes for DIP switch 2-1” on page 5-9 about the DIP SW 2-1 setting.
When you use serial interface model with 1200bps, 2400bps, or 19200bps, you have to adjust DIP switch
“Serial interface selection“ function and Memory switch “Serial comminucation conditon“.

When the letters are US

Serial model
1 Data receive error Ignored Prints “?” 1 Print column 42/35 40/33
2 Receive buffer 40 bytes 4 KB 2 Reserved Type B Type D
disable )
3 Handshaking XON/XOFF DTR/DSR 3 Pin 6 reset signal Used Not used
4 Word length 7 bits 8 bits 4 Pin 25 reset signal Used Not used
5 Parity check Yes No 5 Reserved - Fixed to Off
6 Parity selection Even Odd 6 Reserved - Fixed to Off
7 Transmission speed 4800 bps 9600 bps 7 Reserved - Fixed to Off
8 BUSY condition Receive Receive 8 Serial interface Memory DIP switch
buffer full buffer full selection switch
or Offline
Parallel / USB / Ethernet model (Except serial)

1 Auto line feed Enabled Disabled 1 Print column selection 42/35 40/33
2 Receive buffer 40 bytes 4 KB 2 Reserved Type B Type D
disable )
3 Reserved - Fixed to Off 3 Reserved - Fixed to Off
4~7 Reserved - Fixed to Off 4 Pin 31 reset signal Used Not used
8 BUSY condition Receive Receive 5~8 Reserved - Fixed to Off
buffer full buffer full
or Offline
Note:
See the previous page for “When the letters are STD.”
See the page 5-9 about the DIP SW 2-1 setting.

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Notes for DIP switch 2-1
The DIP switch 2-1 is define the print column as following table.
DIP switch 2-1 status
Paper width Character font ON OFF
76 mm Font A (9 x 9) 35 33
Font B (7 x 9) 42 40
69.5 mm Font A (9 x 9) 32 30
Font B (7 x 9) 40 36
57.5 mm Font A (9 x 9) 27 25
Font B (7 x 9) 33 30
Unit: cpl (Character per line)
Memory Switches
This printer has “Memory switch“ set which is software switches. Memory switch set has “Msw
2,” “Msw 8,” “Customize value,” “Serial communication condition.”
“Memory switch setting utility” can change the Memory switch set to ON or OFF as shown in
the table below (default: all OFF):
Note:
The Memory swich is available to be changed by the method as following.
• Memory switch setting utility
• Memory switch setup mode (there are limitation for available to change them)
Some Memory switch setting is available to be changed by “Memory switch setting mode. See page 5-12
Settings of the memory switch are stored in the NV memory; therefore, even if the printer is turned off, the
settings are maintained. Excessive use of this function may destroy the NV memory. As a guideline, do
not use this function more than 10 times a day.
Memory Switch 2
SW Function On Off
1 Reseved - Fixed to Off
3 Selection of the character code system of GB2312 GB18030
the Simplified Chinese
4 ~ 8 Reseved - Fixed to Off
Note:
Msw 2-3:
The memory switch Msw 2-3 affects for Simplified Chinese model only.

Memory Switch 8
SW Function On Off
1 ~ 4 Reseved - Fixed to Off
5 Selection of the cover open status Cover open Paper end
7 Condition to release the BUSY in the Remaining 138 bytes Remaining 256 bytes
receive buffer
8 Printer cover open during operation Errors that can possibly Errors that automatically
recover recover
Note:
Msw 8-5:
When Off is selected, a bit of the "roll paper end sensor" in each status that is transmitted from the printer
is changed every time the roll paper cover is open or closed. When On is selected, a bit of the "roll paper
cover open / close" in each status that is transmitted from the printer is changed every time the roll paper
cover is open or closed.
Msw 8-8:
When Off is selected, a bit of the "automatic recoverable error" in each status that is transmitted from the
printer is changed every time the roll paper cover is open. When On is selected, a bit of the "mechanical
error" in each status that is transmitted from the printer is changed every time the roll paper cover is open.
The setting of Msw 8-5 and 8-8 can be set by “Memory switch setup mode.“ See page 5-12
Customize value
Function Selectable value
Roll paper width 57.5 mm 69.5 mm
76 mm (default value) --
Note:
These setting can be set by “Memory switch setup mode.“ (See page 5-12.)
Also when adjusting the roll paepr width, See page 5-3.
Serial communication
Function Selectable value
baud rate 1200 bps 2400 bps
4800 bps 9600 bps
19200 bps --
Parity None Odd
Even --
Handshake DSR/DTR XON/XOFF
Data length 7 bit 8 bit

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Note:
There are two method which are DIP switch and Memory switch by using the service utility to change the
serial communication conditions frim the default. DIP SW2 selects which is effective DIP switch or
Memoery switch.
Also these setting can be set by “Memory switch setup mode“ indicated below.
Memory Switch Setup Mode

The following items are specified in the memory switch setup mode:
❏ Basic Serial communication condition (Serial communication)

❏ Receive buffer full release condition (Msw 8-7)
❏ Roll paper width (Customize value)
❏ Cover open status (Msw 8-5)
Note:
All new settings will be lost if the power supply is turned off during the memory switch setup mode. Be
sure to follow the proper procedure, and turn the power off at the correct time.

Starting the memory switch setup mode

Use the following procedure to start the memory switch setup mode.
1. Open the roll paper cover.
2. Turn the power on while pressing the paper FEED button.
3. Press the FEED button twice while POWER, ERROR, and PAPER OUT LED are lighting.
4. Close the cover. The printer prints the enabled settings of the memory switches and
instructions.
5. Follow the instructions to process the switch setup.
Note:
In the memory switch setup, the paper out LED may flashing. The flashing time indicates “The times of
FEED button is pressed before the roll paper cover is close.

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Ending memory switch setting mode
Once the setting is performed, the contents of the setting are stored. Then the printer initializes.
When initialization is finished, the printer returns to normal operating mode.
Selecting individual settings

❏ Basic serial interface setting
To select transmission conditions, first choose “Serial interface settings”; then select “Data
length, handshake, or parity.”
Press the FEED button the number of times required to select the desired “Serial interface
settings” used for transmission conditions.
Press FEED button Setting selected
0 ~ 3 times: No change
4 times: 19200 bps
5 times: 9600 bps
6 times: 4800 bps
7 times: 2400 bps
8 times: 1200 bps
9 or more times: No change
bps: Indicates the number of transmitted bits per second (bps).
❏ Data length, handshake, or parity
Press the FEED button the number of times required to select the desired “Data length,
handshake, or parity” setting used for transmission conditions.
Press FEED button Setting selected
Data Length Handshake Parity
0 times: No change
1 time: 8 bits DTR/DSR control No parity
2 times: Even
3 times: Odd
4 times: XON/XOFF control No parity
5 times: Even
6 times: Odd
7 times: 7 bits DTR/DSR control No parity
8 times: Even
9 times: Odd
10 times: XON/XOFF control No parity
11 times: Even
12 times: Odd

❏ Receive buffer full release condition
Press the FEED button the number of times required to select the desired receive buffer full
release condition setting.
Press FEED button Selecting paper width
0 times: No change
1 time: 256 bytes remain (Msw 8-7: Off)
2 times: 138 bytes remain (Msw 8-7: On)
❏ Paper width setting
Press the FEED button the number of times required to select the desired roll paper width setting
(Customize value.)
0 times: No change
1 time: 76 mm
2 times: 69.5 mm
3 times: 58.5 mm
Note:
See “Adjusting Roll paper width” (page 3-25) also to adjust roll paepr width.
❏ Cover open status
Press the FEED button the number of times required to select the desired the mapping of cover
open status setting.
0 times: No change
1 time: Paper out (Msw 8-8: OFF)
2 times: Cover open (Msw 8-8: ON)

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Chapter 6
Preparation For Shipment
Follow the below item before sending the printer back to the customer.
Inspection and Maintenance

P e rfo rm in s p e c tio n a n d m a in te n a n c e p ro c e d u re s d e s c rib e d b e lo
th e y e a rs o f tro u b le -fre e o p e ra tio n fo r w h ic h it is d e s ig n e d .
Maintenance Procedures
The inspection procedures described in the below teble.
Periodic inspection
Checkpoints Standards Remedies
Dust, paper particles, or dirt No dust, paper particles, or dirt should be Clean the printer thoroughly with a
on and in the printer allowed to build up on or in the printer. vacuum cleaner.
No small pieces of paper should be left in Remove any pieces of paper from the
the paper path. paper path.
Lubrication See the explanations in this chapter. Lubricate the points witten in the
diagrams.
Operation check When each printer component is Check the printer following “Repair
checked, no abnormalities should be Guide” in Chapter 2.
found.
Shape of the springs No spring should be bent or deformed. Replace any deformed springs.
Ribbon cassette The ribbon cassette should be properly See “Instaling orReplacing the Ribbon
installed in the printer. Cassette” in this chapter.
Cleaning
How to Clean the Case’s
WARNING:
To avoid electric shock, be sure to disconnect the power cord from the electrical outlet.
Use a dry cloth to wipe away dirt. If the dirt proves difficult to remove, slightly moisten the
cloth with water or a mild detergent solution.
CAUTION:
Never clean the case with disinfectant, bleach, alcohol, benzene, thinner, chlorine, or
ketone; otherwise the dirt may become difficult to remove. Also, they may cause the
case to discolor, dissolve, or deform.
Rev. A Preparation For Shipment 6-1

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Removing dirt paper chips and dust from inside the printer
Wipe off stains with a clean, dry cloth. If the stains do not wipe off, use a neutral detergent.
CAUTION:
Check the amount of lubrication in each cleaned area and lubricate as needed. See
“Lubricants” below.
See the explanations contained the diagrams in chapter 4 about the lubrication points.
Installing or Replacing the Ribbon Cassette

EPSON recommends the use of genuine EPSON ribbon cassettes. Ribbon cassettes not
manufactured by EPSON may cause damage to your printer that is not covered by EPSON’s
warranties.
To install the ribbon cassette for the first time or to replace a used ribbon, follow the steps below:
1. Unpack the ribbon cassette and turn

the knob in the direction shown to
take up any slack.
Knob
2. Open the ribbon cassette cover of the

printer, using the tabs on each side of
the cover.
Tab
3. Remove the old ribbon, if there is

one.
4. Insert the new ribbon cassette as
shown and push the ribbon cassette
down until it clicks.
Note:
Make sure the ribbon is installed between the
print head and the platen without wrinkles or
creases.
5. Close the ribbon cassette cover of the printer.
6-2 Preparation For Shipment Rev. A

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TM-U220 (Type B/Type D) Service Manual
Appendix
Parts List
Reference Number List
Table A-1 Parts list by reference number

Supplied
Ref.# Name in service manual Name in price list Qty. as a part? Note
102 Power switch cover Cover,power switch 1 Yes
103 Shield tube M-T88 Shield tube M-T88 2 Yes
104 Manual cutter screw Screw,manual cutter 1 Yes
105 Switch screw1 Screw,switch,1 1 Yes
106 Caution seal C Seal,caution,C 1 Yes
107 Logo plate Logo plate 2 Yes
108 Top case Case,top 1 Yes
109 Ribbon cover Cover,ribbon 1 Yes
110 Control panel Switch panel 1 Yes
111 Operation label B Label,operation,B 1 Yes
112 Rubber foot Rubber foot 4 Yes
113 Autocutter unit Auto cutter unit 1 Yes
114 Cutter frame assembly Frame, cutter assembly 1 Yes
115 Cutter cover assembly Cover, cutter assembly 1 No
117 Cutter motor sub assembly Motor, cutter sub assembly 1 Yes
118 Guard tube C Guard tube,C 1 Yes
119 Roll paper cover assembly Cover,roll paper assembly 1 Yes
120 Mechanism assembly Mechanism assembly 1 Yes
121 Micro switch Micro switch 1 Yes
122 I/F circuit board unit I/F circuit board unit 1 Yes
123 Sub circuit board unit Sub circuit board unit 1 Yes
124 AC adapter AC adapter 1 Yes
125 AC cable, USA AC cable, USA 1 Yes
126 Front sheet sheet, front 1 Yes
201 Main circuit board unit Main circuit board unit 2 Yes
501 Manual cutter screw Screw,manual cutter 2 Yes
502 Switch screw 1 Screw,switch,1 1 Yes
503 Print head unit Print head unit 1 Yes
504 Platen release lever Lever,platen release 1 Yes
505 Belt drive pulley Pulley,belt drive 2 Yes
Rev. A Parts List Appendix-1

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Supplied
506 Adjustment roller shaft holder Shaft holder,adjustment roller 1 Yes
507 Carriage belt Carriage belt 1 Yes
508 Roll paper plate holder Holder roll paper plate 1 Yes
509 Paper feed middle gear Gear,paper feed middle 1 Yes
510 Paper feed middle gear B Gear,paper feed middle, B 1 Yes
511 Paper feed roller plate B Plate,paper feed roller,B 1 Yes
512 Ribbon middle gear Gear,ribbon middle 1 Yes
513 Fixed blade Fixed blade 1 Yes
513* Manual cutter Manual cutter 1 Yes (Type D)
514 Paper end assembly Paper end assembly 1 Yes
515 Cover open assembly Cover open assembly 1 Yes
516 Ribbon take-up gear sub Gear, ribbon take-up sub assembly 1 Yes
assembly
517 Ribbon drive plate sub assembly Plate,ribbon drive sub assembly 1 Yes
518 HP board assembly HP board assembly 1 Yes
519 Ribbon frame assembly Frame,ribbon assembly 1 Yes
520 Operation label C Label,operation,C 1 Yes
521 Head FFC FFC,head 1 Yes
522 Platen assembly1 Platen assembly,1 1 Yes
1001 Cover open lever shaft Shaft,lever open 1 No
1002 Window RP Window,rp 1 No
1003 Open lever Lever,open 1 No
1004 Bottom plate Plate,bottom 1 No
1005 Platen rotation frame 1 unit Frame,platen rotation,1 unit 1 No
1006 Rotation spring R Spring,rotation,R 1 No
1007 Rotation spring L Spring,rotation,L 1 No
1008 Rotation spring R,AD Spring,rotation,R,AD 1 No
1009 Rotation shaft Shaft,rotation 1 No
1010 Roll paper holder Holder,roll paper 1 No
1011 Base frame Frame,base 1 No
1012 Platen rotation frame 1 Frame,platen rotation,1 1 No
1013 Fixed blade holder assembly Holder,fixed blade assembly 1 No
1014 Paper hold spring Spring,paper hold 1 No
1015 Paper hold roller Roller,paper hold 2 No
1016 Fixed blade spring Spring,fixed blade 1 No
1017 Fixed blade holder Holder,fixed blade 1 No
1018 Cover open plate Plate,cover open 1 No
Appendix-2 Parts List Rev. A

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Supplied
1019 Paper guide plate D Plate,paper guide,D 1 No (Type D)
1020 Manual cutter holder assembly Holder,manual cutter assembly 1 No (Type D)
1021 Manual cutter holder Holder,manual cutter 1 No (Type D)
1022 Ribbon frame spring Spring,ribbon frame 1 No
1023 Ribbon frame shaft L Shaft,ribbon frame,L 1 No
1024 Ribbon frame Frame,ribbon 1 No
1025 Carriage sub assembly Carriage sub assembly 1 No
1026 Carriage guide plate sub Plate,carriage guide sub assembly 1 No

assembly
1027 Carriage shaft Shaft,carriage 1 No
1028 Carriage motor plate sub Plate,carriage motor sub assembly 1 No

assembly
1029 Belt tension pulley Pulley,belt tension 1 No
1030 Carriage guide plate Plate,carriage guide 1 No
1031 Ribbon switch lever Lever,ribbon switch 1 No
1032 Belt pulley shaft Shaft,belt pulley 1 No
1033 Belt tension plate Plate belt tension 1 No
1034 Carriage motor sub assembly Motor,carriage sub assembly 1 No
1035 Ribbon take-up gear shaft Shaft,ribbon take-up gear 1 No
1036 Ribbon middle gear shaft Shaft,ribbon middle gear 1 No
1037 Roll paper guide unit Guide,roll paper unit 1 No
1038 Roll paper guide Guide,roll paper 1 No
1039 Micro switch Micro switch 1 No
1040 Detector adjustment screw Detector adjustment screw 1 No
1041 NE detector assembly N.E.detector assembly 1 No
1042 NE detector holder Holder,N.E.detector 1 No
1043 NE detector lever Lever,N.E.detector 1 No
1044 Roll paper holder assembly Holder roll paper assembly 1 No
1045 Paper guide roller Roller,paper guide 1 No
1046 Paper feed motor sub assembly Motor paper feed sub assembly 1 No
1047 PF lead wire set Lead wire set,PF 1 No
1048 Paper reduction shaft1 Shaft,paper reduction,1 1 No
1049 Platen fixing shaft R Shaft,platen fix,R 1 No
1050 Frame rotation spacer Spacer,frame rotation 1 No
1051 Paper feed roller plate B Plate,paper feed roller,B 1 No
1052 Cover open lever Lever,cover open 1 No
1053 Platen frame Frame,platen 1 No

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Supplied
1054 Platen shaft Shaft,platen 1 No
1055 Platen release plate Plate,platen release 1 No
1056 Platen release spring Spring,platen release 1 No
1057 Gear plate D sub assembly Plate,gear,D sub assembly 1 No
1058 Paper feed reduction gear 2 Gear,paper feed reduction,2 1 No
1059 Paper feed reduction shaft 2 Shaft,paper feed reduction,2 1 No
1060 Paper feed middle shaft Shaft,paper feed middle 1 No
1061 Bottom holding plate BM Holding plate,bm,bottom 1 No
1069 S Push N,3,F / Zn S Push N,3,F / Zn 1 No
1070 Plain washer Plane washer 1 No
1071 Cutter cover sub assembly Cover, cutter sub assembly 1 No
1072 Drive gear sub assembly Gear, drive sub assembly 1 No
1073 Insulator plate assembly Plate,insulator assembly 1 No
1074 Platen Platen 1 No
1075 Paper feed roller Paper feed roller 1 No
1076 Platen assembly1 Platen assembly,1 1 No
1077 Belt tension plate assembly Plate belt tension assembly 1 No
1078 Carriage Carriage 1 No
1079 Base frame sub unit Frame,base sub unit 1 No
1081 Ferrite core Ferrite core 1 No
1082 Double adhesive tape Double adhesive tape 1 No
1083 Platen base Base platen 1 No
1084 Roll paper cover BA Cover,roll paper,BA 1 No
1085 Bottom assembly frame Frame,bottom assembly 1 No
1086 Belt tension plate sub assembly Plate belt tension sub assembly 1 No
1088 Ribbon take-up spring Spring,ribbon take-up 1 No
1089 FFC protection tape Tape,FFC protect 1 No
1090 AC lead wire set Lead wire set,AC 1 No
1092 Hook spring C Spring,hook,C 1 No
1093 Paper feed reduction gear 1 Gear,paper feed reduction,1 1 No
1094 Drive gear Gear drive 1 No
1095 IC cover IC Cover 1 No
1096 NE lead wire set Lead wire set, NE 1 No
1097 Ribbon release spring Spring,ribbon release 1 No
1098 Ribbon cassette connector cable Ribbon cassette cable,connector 1 No

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Supplied
1099 Ribbon cassette Ribbon cassette 1 No
1100 CBS-Tite screw,3X12,F/ZN C.B.S-TITE SCREW,3X12,F/ZN 2 No
1101 CBB-Tite screw,2X8,F/ZN C.B.B-TITE SCREW,2X8,F/ZN 1 No
1102 Ppaper hold roller shaft Shaft, paper hold roller 1 No
E01 E-ring 3 E-ring,3 8 Yes
E02 E-ring 2.3 E-ring,2.3 3 Yes
E03 E-ring 4 E-ring,4 2 Yes
N01 Nut Nut 1 Yes
S01 CPS(O) screw,3X6 (S01) C.P.S.(O) SCREW,3X6 8 Yes
S02 CPSI-Tite,3X5,F/ZN (S02) C.P.SITITE,3X5,F/ZN 6 Yes
S03 CBS screw,3X6 (S03) C.B.S. SCREW,3X6 7 Yes
S04 CB screw,2X2.5,F/ZN (S04) C.B. SCREW,2X2.5,F/ZN 1 Yes
S05 CBP-Tite screw,3X8,F/ZN (S05) C.B.P-TITE SCREW,3X8,F/ZN 5 Yes
S06 Screw (P tight) (S06) Screw (P tight) 1 Yes
S07 CBP-Tite,3X10,F/ZN (S07) C.B.P-TITE,3X10,F/ZN 2 Yes
S08 CBP-Tite screw,3X6,F/ZN (S08) C.B.P-TITE SCREW,3X6,F/ZN 3 Yes
S09 CBS-Tite,3X4,F/ZN (S09) C.B.S-TITE,3X4,F/ZN 5 Yes
S10 CBS screw,3X6,F/ZN (S10) C.B.S. SCREW,3X6,F/ZN 6 Yes
S11 CBS-Tite,3X5,F/ZN (S11) C.B.S- TITE,3X5,F/ZN 10 Yes
S12 CPSPS screw (S12) C.P.S.P.S. SCREW 2 Yes
S13 CBS-Tite,3X4,F/ZN (S13) C.B.S-TITE,3x4,F/ZN 1 Yes
W02 Plain washer (W02) Plane washer 1 Yes

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EPSON® and ESC/POS® are registered trademarks of Seiko Epson Corporation

Chapter 1 Product Overview

Chapter 2 Repair Guide

Chapter 4 Disassembly and Assembly

Chapter 5 Adjustment and Setting

How to Confirm Current Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Chapter 6 Preparation For Shipment

Appendix Parts List

Safety Precautions on Maintenance/Repair/Inspection

❏ To prevent the possibility of electrical shock, do not perform maintenance, repair, or

❏ Shut down your equipment immediately if it produces smoke, a strange odor, or

❏ Only disassemble this product as described in this manual. Do not make

Aim of the Manual

Chapter 1 Product Overview Describes the product overview.

Chapter 2 Repair Guide Describes the instructions to complete repair of

Chapter 3 Troubleshooting Provides the information on troubleshooting.

Chapter 4 Disassembly and Describes the disassemble and assemble

TM-U220 external views

Specifications and Configurations

Table 1-1 Specifications and configurations

The full cut is a setting available from the

Be sure to change the paper guide spacer

Exclusive external power supply: AC

Rev. A Product Overview 1-1

1-2 Product Overview Rev. A

Confirm the right status

Confirming the user’s environment

Confirming the printer status

Rev. A Repair Guide 2-1

Operation Normal printer operation When a problem occurs

POWER LED does not light. (See page 3-3)

Power LED light comes on.

Run the “all Reads printer status.

Normal opening/closing of roll paper

❏ Identification of defective parts (See Chapter 3).

❏ Parts replacement, assembly, and disassembly (See Chapter 4).

❏ Adjustment and setting (See Chapter 5).

2-2 Repair Guide Rev. A

Printer status print

Normal printout result Explanation

Rev. A Repair Guide 2-3

Normal print result Explanation

Paper feeds 2 lines.

2-4 Repair Guide Rev. A

Start-up of the service utility

1. Select the Model (TM-U220).

2. Select the type of I/F.

3. Select the parameters

2. Communication condition selection:

Rev. A Repair Guide 2-5

Printer sequence selection

1. Select a printer sequence

2. Click Next to proceed.

❏ Confirmation of the drawer operation:

❏ Setting for notification of power on:

❏ Main circuit board replacement wizard/back-up wizard/restore wizard:

2-6 Repair Guide Rev. A

All function test

* completed *