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Product Manual 40183

(Revision K, 8/2018)
Original Instructions

EML100 Actuator

Instruction and Operation Manual

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Read this entire manual and all other publications pertaining to the work to be
performed before installing, operating, or servicing this equipment.
Practice all plant and safety instructions and precautions.
General
Precautions Failure to follow instructions can cause personal injury and/or property damage.

This publication may have been revised or updated since this copy was produced.
To verify that you have the latest revision, check manual 26455, Customer
Publication Cross Reference and Revision Status & Distribution Restrictions, on
Revisions the publications page of the Woodward website:
www.woodward.com/publications

The latest version of most publications is available on the publications page. If

your publication is not there, please contact your customer service representative
to get the latest copy.

Any unauthorized modifications to or use of this equipment outside its specified

mechanical, electrical, or other operating limits may cause personal injury and/or
property damage, including damage to the equipment. Any such unauthorized
Proper Use modifications: (i) constitute "misuse" and/or "negligence" within the meaning of
the product warranty thereby excluding warranty coverage for any resulting
damage, and (ii) invalidate product certifications or listings.

If the cover of this publication states "Translation of the Original Instructions"

please note:
The original source of this publication may have been updated since this
Translated translation was made. Be sure to check manual 26455, Customer Publication
Publications Cross Reference and Revision Status & Distribution Restrictions, to verify whether
this translation is up to date. Out-of-date translations are marked with . Always
compare with the original for technical specifications and for proper and safe
installation and operation procedures.

Revisions— A bold, black line alongside the text identifies changes in this publication since the
last revision.

Woodward reserves the right to update any portion of this publication at any time. Information provided by Woodward is
believed to be correct and reliable. However, no responsibility is assumed by Woodward unless otherwise expressly
undertaken.
Manual 40183
Copyright © Woodward, Inc. 1999-2018
All Rights Reserved
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Manual 40183 EML100 Actuator

Contents

WARNINGS AND NOTICES ............................................................................................................... 2 

REGULATORY COMPLIANCE ............................................................................................................ 3 
CHAPTER 1. GENERAL INFORMATION .............................................................................................. 5 
Introduction ................................................................................................................................................... 5 
Description .................................................................................................................................................... 5 
CHAPTER 2. INSTALLATION ............................................................................................................. 6 
Packaging and Storage ................................................................................................................................. 6 
General Installation ....................................................................................................................................... 6 
Actuator Installation....................................................................................................................................... 6 
Electrical Connections................................................................................................................................... 8 
CHAPTER 3. START-UP AND ADJUSTMENT..................................................................................... 11 
Introduction ................................................................................................................................................. 11 
Initial Operation ........................................................................................................................................... 11 
Adjustments ................................................................................................................................................ 12 
CHAPTER 4. MAINTENANCE .......................................................................................................... 14 
Introduction ................................................................................................................................................. 14 
Troubleshooting .......................................................................................................................................... 14 
CHAPTER 5. PRODUCT SUPPORT AND SERVICE OPTIONS .............................................................. 15 
Product Support Options ............................................................................................................................. 15 
Product Service Options ............................................................................................................................. 15 
Returning Equipment for Repair ................................................................................................................. 16 
Replacement Parts...................................................................................................................................... 17 
Engineering Services .................................................................................................................................. 17 
Contacting Woodward’s Support Organization ........................................................................................... 17 
Technical Assistance .................................................................................................................................. 18 
REVISION HISTORY ....................................................................................................................... 19 
DECLARATIONS ............................................................................................................................ 20 

Illustrations and Tables

Figure 2-1. Actuator Outline Drawing ............................................................................................................ 7 

Figure 2-2a. Wiring Diagram (EM Driver Connections Shown) .................................................................... 9 
Figure 2-2b. Wiring Diagram (EM Driver Connections Shown) .................................................................. 10 
Figure 3-1. EML100 Actuator Production Test Data Sheet ........................................................................ 13 

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Warnings and Notices

Important Definitions
This is the safety alert symbol used to alert you to potential personal injury hazards. Obey all
safety messages that follow this symbol to avoid possible injury or death.

 DANGER - Indicates a hazardous situation, which if not avoided, will result in death or serious injury.
 WARNING - Indicates a hazardous situation, which if not avoided, could result in death or serious
injury.
 CAUTION - Indicates a hazardous situation, which if not avoided, could result in minor or moderate
injury.
 NOTICE - Indicates a hazard that could result in property damage only (including damage to the
control).
 IMPORTANT - Designates an operating tip or maintenance suggestion.

The engine, turbine, or other type of prime mover should be

equipped with an overspeed shutdown device to protect against
runaway or damage to the prime mover with possible personal injury,
Overspeed / loss of life, or property damage.
Overtemperature / The overspeed shutdown device must be totally independent of the
Overpressure prime mover control system. An overtemperature or overpressure
shutdown device may also be needed for safety, as appropriate.

The products described in this publication may present risks that

could lead to personal injury, loss of life, or property damage.
Always wear the appropriate personal protective equipment (PPE) for
Personal Protective the job at hand. Equipment that should be considered includes but is
not limited to:
Equipment
 Eye Protection
 Hearing Protection
 Hard Hat
 Gloves
 Safety Boots
 Respirator
Always read the proper Material Safety Data Sheet (MSDS) for any
working fluid(s) and comply with recommended safety equipment.

Be prepared to make an emergency shutdown when starting the

engine, turbine, or other type of prime mover, to protect against
runaway or overspeed with possible personal injury, loss of life, or
Start-up property damage.

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Regulatory Compliance
European Compliance for CE Marking:
These listings are limited only to those units bearing the CE Marking.

ATEX – Potentially Directive 2014/34/EU on the harmonisation of the laws of the Member
Explosive Atmospheres States relating to equipment and protective systems intended for use in
Directive: potentially explosive atmospheres
LCIE 01ATEX 6033 X
Zone 1, Category 2, Group II G, Ex db IIB T3 Gb

Other European and International Compliance:

Compliance with the following European Directives or standards does not qualify this product for
application of the CE Marking:

EMC Directive: Directive 2014/30/EU on the harmonisation of the laws of the Member
States relating to equipment and protective systems intended for use in
potentially explosive atmospheres

Machinery Directive: Compliant as partly completed machinery with Directive 2006/42/EC of the
European Parliament and the Council of 17 May 2006 on machinery.

North American Compliance:

CSA: CSA Certified for Class I, Division 1, Groups C and D and Division 2,
Groups B, C, D, T3C at 93 °C Maximum Ambient for use in Canada and
the United States
Certificate 1018524

Special Conditions for Safe Use

Wiring must be in accordance with North American Class I, Division 1 or 2 (dependent upon application),
or European Zone 1, Category 2 wiring methods as applicable, and in accordance with the authority
having jurisdiction.

The conduit entry and the connecting device must be certified for the mode of protection concerned (“d”)
according to the European standards.

The Special Fasteners used on this product are hexagon socket head cap screws per ASME B18.3 with
length 0.750 in (19 mm), and 1/4-28 UNF-3A thread made from austenitic stainless steel (passivated) with
minimum tensile strength 80 ksi.

The gaps and widths of the different flame paths are different than the values specified in the tables of EN
60079-1.

Field Wiring must be suitable for at least 110 °C.

The EML100 Actuator is certified to a Zone 1-Category 2 ATEX method of protection “d”. Wiring methods
must comply with the Zone 1-Category 2 method of protection when installed in a Zone 2 classified
atmosphere.

Compliance with the Machinery Directive 2006/42/EC noise measurement and mitigation requirements is
the responsibility of the manufacturer of the machinery into which this product is incorporated.

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EXPLOSION HAZARD—Do not remove covers or connect/disconnect

electrical connectors unless power has been switched off or the area
is known to be non-hazardous.
Substitution of components may impair suitability for Class I,
Division 1 or 2, or Zone 1.

RISQUE D’EXPLOSION—Ne pas enlever les couvercles, ni

raccorder / débrancher les prises électriques, sans vous en
assurez auparavant que le système a bien été mis hors
tension; ou que vous vous situez bien dans une zone non
explosive.
La substitution de composants peut rendre ce matériel
inacceptable pour les emplacements de Classe I, Division 1
ou 2, ou Zone 1.

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Chapter 1.
General Information

Introduction
The EML100 electric linear actuator is an accurate, rugged, and highly reliable actuator which can be
used in applications that require a linear operator with a stroke length between 13 and 38 mm (0.5 and
1.5 inches). The actuator is designed to be used with the Woodward EM Driver or Woodward 24 V DVP
(Digital Valve Positioner).

Description
The EML100 electric actuator uses a high performance brushless dc servomotor, a precision planetary
gearbox, and a leadscrew/ballhead to produce a linear output. The use of this highly efficient gear train
results in a wide servo system bandwidth. Two brushless resolvers are used within the actuator, one for
motor commutation, the other for output shaft position. An optional dual position feedback resolver is also
available. The actuator incorporates a clutch between the motor and gear train to prevent damage to the
unit if a rigid mechanical stop is encountered.

The EML100 electric actuator receives power from and is controlled by the Woodward EM Driver or
Woodward 24 V DVP. Command signals are received from the driver to accurately position the actuator.
Detailed information regarding the driver can be found in manual 26159 for the EM Driver or manual
26329 for the 24 V DVP.

The following performance parameters describe the EML100:

Force Output 445 N (100 lbf) continuous
Stroke Length 12.7, 25.4, or 38.1 mm (0.5, 1.0, or 1.5 inch) using different mechanical
stops. Electrical stops provide infinite variation within mechanical stops.
Slew Time 150 ms for all stroke lengths
(10–90% positions on a 0–100% step)
Bandwidth Greater than 6 Hz at –6 dB
Linearity ±0.05 mm (±0.002 inch)
Repeatability 0.05 mm (0.002 inch)
Output Resolution 0.03 mm (0.001 inch)
Hysteresis 0.05 mm (0.002 inch)
Input Voltage (Driver) 28 Vdc nominal for EM Driver
24 Vdc nominal for DVP

Ambient Temperature –40 to +93 °C (–40 to +200 °F)

Vibration Mil-Std-810C, Method 514.2, category b.1,
Figure 514.2-II curve J (5 g’s max. 5–2000 Hz)
Shock Mil-Std-810C, Method 516.2, half sine shock
Basic design-ground (20 g’s for 11 ms)
MTBO 50 000 hours
MTBF 100 000 hours
Mass/Weight 10 kg (23 lb)

Electrical Motor Ratings:

Motor Current 37 A maximum phase current, with an exponential decay and time constant
of 2.5 s to a maximum continuous phase current of 14.7 A

Refer to the driver manual for power supply ratings and input voltage details.

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Chapter 2.
Installation

Introduction

EXPLOSION HAZARD—Do not remove covers or connect/disconnect

electrical connectors unless power has been switched off or the area
is known to be non-hazardous.

Substitution of components may impair suitability for Class I,

Division 1 or 2, or Zone 1.

During installation, handle the actuator with care. Improper handling can ruin seals, mating surfaces, and
factory adjustments. Keep all plastic shipping caps and covers in place until ready to connect normal
service/supply lines.

Packaging and Storage

The assembly is bolted to a transportation skid and shipped in a protective box. Additional cleaning prior
to installing and operating unit is not necessary.

The actuator may be stored as received from the factory for an extended period of time prior to
installation.

General Installation
Refer to the outline drawing, Figure 2-1, for:
 Overall dimensions
 Location of installation holes
 Electrical connection locations

Actuator Installation
The EML100 actuator may be mounted in any position or attitude and may be lifted by hand (mass/weight
= 10 kg/23 lb). Use six 0.375 inch (M8) fasteners of appropriate length to attach the actuator to the
customer mounting surface. The mounting surface should be a flat metal surface with a minimum pilot
hole diameter of 74.7 mm (2.940 inches) to accommodate the piloting section on the bottom surface of
the actuator.

The 0.625 inch (15.9 mm) diameter output shaft is internally threaded with a 0.312-24 UNF-3B thread to a
depth of 25 mm (1.0 inch). The external linkage or load attached to the actuator should not exceed 445 N
(100 lbf). The mounting arrangement should minimize side loading of the actuator output shaft.
Commercially available side load reducing couplings are recommended. Excessive side loading will
reduce actuator performance and cause premature wear and/or failure. Do not mount the EML100
actuator near sources of excessive radiant heat such as exhaust manifolds or other engine components.

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Figure 2-1. Actuator Outline Drawing

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Electrical Connections
See Figure 2-2 for the wiring diagram. Consult the EM Driver manual (26159) or 24 V DVP manual
(26329), for specific wiring requirements and procedures.

The EML100 actuator has four 0.500-14 NPTF female conduit connections for customer wiring. This
permits the actuator motor power wires to be separated from each of the low voltage resolver wire
bundles to minimize the possibility of noise interference. A #8, 0.164-32 UNF female thread external
ground screw is also provided.

Due to the hazardous location listings associated with this product,

proper wire type and wiring practices are critical to operation. As
applicable, the electrical installation shall be carried out according to
EN 60079-14.

The use of cable with individually-shielded twisted pairs is recommended. All signal lines should be
shielded to prevent picking up stray signals from nearby equipment. Installations with severe
electromagnetic interference (EMI) may require shielded cable run in conduit, double-shielded wire, or
other precautions. Connect the shields at the control system side or as indicated by the control system
wiring practices, but never at both ends of the shield such that a ground loop is created. Wires exposed
beyond the shield must be less than 2 inches
(51 mm). The wiring should provide signal attenuation to greater than 60 dB.

The resolver cable should consist of three individually shielded twisted pairs. Each pair should be
connected to one coil of the resolver as indicated in Figure 2-2 (wiring diagram). Refer to the EM Driver
manual (26159) or 24 V DVP manual (26329) for system wiring requirements.

EXPLOSION HAZARD—External fire protection is not provided in the

scope of this product. It is the responsibility of the user to satisfy
any applicable requirements for their system.

EXPLOSION HAZARD—For Zone 1/Division 1 installation of the

EML100, the threaded cover must be installed hand-tight with the
cover lock screw torqued to 8.8 N·m (78 in-lb).

The EML100 Actuator is certified to a Zone 1-Category 2 ATEX

method of protection “d”. Wiring methods must comply with the
Zone 1-Category 2 method of protection when installed in a Zone 2
classified atmosphere.

Take care to protect the cover threads and mating actuator threads
when they are exposed, as they are critical to the Zone 1/Division 1
methods of protection.

Due to typical noise levels in turbine environments, hearing protection

should be worn when working on or around the EML100 Actuator.

The surface of this product can become hot enough or cold enough
to be a hazard. Use protective gear for product handling in these
circumstances. Temperature ratings are included in the specification
section of this manual.

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Figure 2-2a. Wiring Diagram (EM Driver Connections Shown)

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Figure 2-2b. Wiring Diagram (EM Driver Connections Shown)

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Chapter 3.
Start-up and Adjustment

Introduction
This section describes the initial operation of the EML100 actuator.

Initial Operation
Before initial use of the associated actuator, be sure that all installation steps found in this manual and the
driver manual have been completed. All electrical connections must be properly and securely installed.
The EML100 actuator must be calibrated to its associated Driver before initial use. Specific calibration
instructions are explained in the EM Driver manual (26159) or 24 V DVP manual (26329), which
accompanies the EM Driver.

Each EML100 actuator is shipped from the factory with at least one copy of a “Production Test Data
Sheet”. This data sheet contains the latest calibration data specific to a particular actuator based on serial
number and designation number. See Figure 3-1 for an example. This information must be used during
the calibration procedure to assure the highest positional accuracy possible.

Due to typical noise levels in turbine environments, hearing

protection should be worn when working on or around the EML100
Actuator.

The surface of this product can become hot enough or cold enough
to be a hazard. Use protective gear for product handling in these
circumstances. Temperature ratings are included in the specification
section of this manual.

Important calibration information is circled and numbered with explanations below (see Figure 3-1):

1. Woodward actuator part number.

2. Woodward actuator serial number, unique to this unit.

3. Position resolver reading at minimum hard stop position. This resolver reading will be used during
the calibration procedure as the “Hard Stop Minimum” position. This resolver reading will be stamped
on a decal attached to the actuator motor. The actuator cover must be removed to view this decal.

4. Position resolver reading at maximum hard stop position. This resolver reading will be used during
the calibration procedure as the “Hard Stop Maximum” position. This resolver reading will be
stamped on a decal attached to the actuator motor. The actuator cover must be removed to view this
decal.

5. Total actuator linear travel from minimum to maximum hard stop positions. Depends on designation
number: available strokes are 12.7, 25,4, or 38.1 mm (0.500 inch, 1.00 inch, or 1.50 inches). 101
resolver degrees equals 12.7 mm (0.500 inch) linear travel.

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The actuator may be calibrated between any two resolver readings as

long as they are between the minimum and maximum values from
items 3 and 4. If the full stroke of the actuator is to be used, calibrate
the minimum and maximum resolver positions to just inside the hard
stop positions to prevent the actuator motor from stalling against a
hard stop. As an example, if the hard stops from the test sheet are
100 degrees at minimum and 200 degrees at maximum, calibrate
minimum position at 102 degrees and maximum position at 198
degrees. You will still use 100 and 200 degrees as the hard stop
positions during calibration.

On Dual position resolver units, there will be two sets of min and
max resolver readings to be used during calibration.

If the EML100 actuator is shipped as part of a valve assembly, the

calibration data for the entire valve assembly will be used for field
calibration and not the standalone actuator calibration.

Adjustments

EXPLOSION HAZARD—External fire protection is not provided in the

scope of this product. It is the responsibility of the user to satisfy
any applicable requirements for their system.

EXPLOSION HAZARD—For Zone 1/Division 1 installation of the

EML100, the threaded cover must be installed hand-tight with the
cover lock screw torqued to 8.8 N·m (78 in-lb).

Take care to protect the cover threads and mating actuator threads
when they are exposed, as they are critical to the Zone 1/Division 1
methods of protection.

Due to typical noise levels in turbine environments, hearing protection

should be worn when working on or around the EML100 Actuator.

The surface of this product can become hot enough or cold enough
to be a hazard. Use protective gear for product handling in these
circumstances. Temperature ratings are included in the specification
section of this manual.

The actuator assembly is not field adjustable. See "Troubleshooting"

in Chapter 4 of this manual.

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EML100 ACTUATOR PRODUCTION TEST DATA SHEET

P/N_____________________________ S/N_____________________________

TESTED BY________________________ DATE_____________________________

SALES ORDER NO._________________ WORK ORDER NO. _________________

3.2 b Actuator electrical markings are correct and the unit is wired according to wiring diagram. ( )

3.2 c Actuator has no external damage and shows good workmanship. ( )

Note exceptions on field returned or repair units.

3.3 Dielectric Strength test on all wires except ground at 600 Vac for one second or 500 VAC or one
minute. (Repair units to be tested at 250 Vac for one minute.)
( )

3.4 Insulation Resistance test on each wire except ground at 250 Vdc for 10 seconds.
Each wire shall have greater than 10 M insulation resistance. ( )

3.6 Calibrate the EML100 actuator to the test stand EM Driver. Record minimum and maximum position
resolver readings from HMI (degrees) with the actuator at the min and max hard stops. (Mark N/A
for resolver # 2 on single resolver units).

Position resolver # 1: minimum________ maximum________

Position resolver # 2: minimum__________ maximum__________

Actuator full stroke length from min to max: _________ inches. ( )

3.7 Functional check with 100 lbf opposing load. Record readings from the HMI Run page. ( )

Control Input Signal Demand Input (%) Actuator Position (%) Actuator current (amps)
( 0.05 milliamp) ( 0.4 of Demand
max)
4.00
8.00
12.00
16.00
20.00
16.00
12.00
8.00
4.00

3.8 Stall force of the actuator at steady state current limit: ______________ lbf
(115 lbf min) ( )

4.1 Install shipping caps in conduit outlets and tighten cover-locking device.( )

4.2 Position feedback resolver readings found in step 3.6 are stamped on adhesive decal and attached
to the actuator motor. ( )
Note: If actuator to be mounted to 3151 water valve, leave decal blank.

Figure 3-1. EML100 Actuator Production Test Data Sheet

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Chapter 4.
Maintenance

Introduction
This section describes basic preventative maintenance and troubleshooting for the EML100 actuator.

There are no maintenance requirements for the EML100 actuator.

Refer to the appropriate valve manual for valve maintenance requirements.

Troubleshooting
If variations in actuator shaft position occur, inspect all components, including the turbine, for proper
operation. Refer to the correct Woodward control manual for assistance in isolating the problem.

Field disassembly or adjustment of the EML100 actuator is not recommended. All work and adjustments
should be performed by personnel thoroughly trained in the proper procedures.

When requesting information or service from Woodward, be sure to specify the part number and serial
number of your valve/actuator assembly.

EXPLOSION HAZARD—Do not remove covers or connect/disconnect

electrical connectors unless power has been switched off or the area
is known to be non-hazardous.

Substitution of components may impair suitability for Class I,

Division 1 or 2, or Zone 1.

For Zone 1 / Division 1 products: Proper torque is very important to

ensure that the unit is sealed properly. Torque the EML100 cover
lock screw to 8.8 Nm (78 lb-in).

Due to typical noise levels in turbine environments, hearing

protection should be worn when working on or around the EML100
Actuator.

The surface of this product can become hot enough or cold enough
to be a hazard. Use protective gear for product handling in these
circumstances. Temperature ratings are included in the specification
section of this manual.

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Chapter 5.
Product Support and Service Options

Product Support Options

If you are experiencing problems with the installation, or unsatisfactory performance of a Woodward
product, the following options are available:
 Consult the troubleshooting guide in the manual.
 Contact the manufacturer or packager of your system.
 Contact the Woodward Full Service Distributor serving your area.
 Contact Woodward technical assistance (see “How to Contact Woodward” later in this chapter) and
discuss your problem. In many cases, your problem can be resolved over the phone. If not, you can
select which course of action to pursue based on the available services listed in this chapter.

OEM or Packager Support: Many Woodward controls and control devices are installed into the equipment
system and programmed by an Original Equipment Manufacturer (OEM) or Equipment Packager at their
factory. In some cases, the programming is password-protected by the OEM or packager, and they are the
best source for product service and support. Warranty service for Woodward products shipped with an
equipment system should also be handled through the OEM or Packager. Please review your equipment
system documentation for details.

Woodward Business Partner Support: Woodward works with and supports a global network of
independent business partners whose mission is to serve the users of Woodward controls, as described
here:
 A Full Service Distributor has the primary responsibility for sales, service, system integration
solutions, technical desk support, and aftermarket marketing of standard Woodward products within
a specific geographic area and market segment.
 An Authorized Independent Service Facility (AISF) provides authorized service that includes repairs,
repair parts, and warranty service on Woodward's behalf. Service (not new unit sales) is an AISF's
primary mission.
 A Recognized Turbine Retrofitter (RTR) is an independent company that does both steam and gas
turbine control retrofits and upgrades globally, and can provide the full line of Woodward systems
and components for the retrofits and overhauls, long term service contracts, emergency repairs, etc.

A current list of Woodward Business Partners is available at www.woodward.com/directory.

Product Service Options

The following factory options for servicing Woodward products are available through your local Full-
Service Distributor or the OEM or Packager of the equipment system, based on the standard Woodward
Product and Service Warranty (5-01-1205) that is in effect at the time the product is originally shipped
from Woodward or a service is performed:
 Replacement/Exchange (24-hour service)
 Flat Rate Repair
 Flat Rate Remanufacture

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Replacement/Exchange: Replacement/Exchange is a premium program designed for the user who is in
need of immediate service. It allows you to request and receive a like-new replacement unit in minimum
time (usually within 24 hours of the request), providing a suitable unit is available at the time of the
request, thereby minimizing costly downtime. This is a flat-rate program and includes the full standard
Woodward product warranty (Woodward Product and Service Warranty 5-01-1205).

This option allows you to call your Full-Service Distributor in the event of an unexpected outage, or in
advance of a scheduled outage, to request a replacement control unit. If the unit is available at the time of
the call, it can usually be shipped out within 24 hours. You replace your field control unit with the like-new
replacement and return the field unit to the Full-Service Distributor.

Charges for the Replacement/Exchange service are based on a flat rate plus shipping expenses. You are
invoiced the flat rate replacement/exchange charge plus a core charge at the time the replacement unit is
shipped. If the core (field unit) is returned within 60 days, a credit for the core charge will be issued.

Flat Rate Repair: Flat Rate Repair is available for the majority of standard products in the field. This
program offers you repair service for your products with the advantage of knowing in advance what the
cost will be. All repair work carries the standard Woodward service warranty (Woodward Product and
Service Warranty 5-01-1205) on replaced parts and labor.

Flat Rate Remanufacture: Flat Rate Remanufacture is very similar to the Flat Rate Repair option with
the exception that the unit will be returned to you in “like-new” condition and carry with it the full standard
Woodward product warranty (Woodward Product and Service Warranty 5-01-1205). This option is
applicable to mechanical products only.

Returning Equipment for Repair

If a control (or any part of an electronic control) is to be returned for repair, please contact your Full-
Service Distributor in advance to obtain Return Authorization and shipping instructions.

When shipping the item(s), attach a tag with the following information:
 Return authorization number
 Name and location where the control is installed
 Name and phone number of contact person
 Complete Woodward part number(s) and serial number(s)
 Description of the problem
 Instructions describing the desired type of repair

Packing a Control
Use the following materials when returning a complete control:
 Protective caps on any connectors
 Antistatic protective bags on all electronic modules
 Packing materials that will not damage the surface of the unit
 At least 100 mm (4 inches) of tightly packed, industry-approved packing material
 A packing carton with double walls
 A strong tape around the outside of the carton for increased strength

To prevent damage to electronic components caused by improper

handling, read and observe the precautions in Woodward manual
82715, Guide for Handling and Protection of Electronic Controls,
Printed Circuit Boards, and Modules.

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Replacement Parts
When ordering replacement parts for controls, include the following information:
 The part number(s) (XXXX-XXXX) that is on the enclosure nameplate
 The unit serial number, which is also on the nameplate

Engineering Services
Woodward offers various Engineering Services for our products. For these services, you can contact us by
telephone, by email, or through the Woodward website.
 Technical Support
 Product Training
 Field Service

Technical Support is available from your equipment system supplier, your local Full-Service Distributor, or
from many of Woodward’s worldwide locations, depending upon the product and application. This service can
assist you with technical questions or problem solving during the normal business hours of the Woodward
location you contact. Emergency assistance is also available during non-business hours by phoning
Woodward and stating the urgency of your problem.

Product Training is available as standard classes at many of our worldwide locations. We also offer
customized classes, which can be tailored to your needs and can be held at one of our locations or at
your site. This training, conducted by experienced personnel, will assure that you will be able to maintain
system reliability and availability.

Field Service engineering on-site support is available, depending on the product and location, from many
of our worldwide locations or from one of our Full-Service Distributors. The field engineers are
experienced both on Woodward products as well as on much of the non-Woodward equipment with which
our products interface.

For information on these services, please contact us via telephone, email us, or use our website:
www.woodward.com.

Contacting Woodward’s Support Organization

For the name of your nearest Woodward Full-Service Distributor or service facility, please consult our
worldwide directory at www.woodward.com/directory, which also contains the most current product
support and contact information.

You can also contact the Woodward Customer Service Department at one of the following Woodward
facilities to obtain the address and phone number of the nearest facility at which you can obtain
information and service.

Products Used in Products Used in Products Used in Industrial

Electrical Power Systems Engine Systems Turbomachinery Systems
Facility --------------- Phone Number Facility --------------- Phone Number Facility --------------- Phone Number
Brazil ------------- +55 (19) 3708 4800 Brazil ------------- +55 (19) 3708 4800 Brazil ------------- +55 (19) 3708 4800
China ----------- +86 (512) 6762 6727 China ----------- +86 (512) 6762 6727 China ----------- +86 (512) 6762 6727
Germany: Germany ------ +49 (711) 78954-510 India --------------- +91 (124) 4399500
Kempen---- +49 (0) 21 52 14 51 India --------------- +91 (124) 4399500 Japan---------------+81 (43) 213-2191
Stuttgart - +49 (711) 78954-510 Japan---------------+81 (43) 213-2191 Korea ---------------+82 (51) 636-7080
India --------------- +91 (124) 4399500 Korea ---------------+82 (51) 636-7080 The Netherlands--+31 (23) 5661111
Japan---------------+81 (43) 213-2191 The Netherlands--+31 (23) 5661111 Poland -------------- +48 12 295 13 00
Korea ---------------+82 (51) 636-7080 United States -----+1 (970) 482-5811 United States -----+1 (970) 482-5811
Poland -------------- +48 12 295 13 00
United States -----+1 (970) 482-5811

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Technical Assistance
If you need to contact technical assistance, you will need to provide the following information. Please write
it down here before contacting the Engine OEM, the Packager, a Woodward Business Partner, or the
Woodward factory:

General
Your Name

Site Location

Phone Number

Fax Number

Prime Mover Information

Manufacturer

Turbine Model Number

Type of Fuel (gas, steam, etc.)

Power Output Rating

Application (power generation, marine,
etc.)
Control/Governor Information
Control/Governor #1

Woodward Part Number & Rev. Letter

Control Description or Governor Type

Serial Number

Control/Governor #2

Woodward Part Number & Rev. Letter

Control Description or Governor Type

Serial Number

Control/Governor #3

Woodward Part Number & Rev. Letter

Control Description or Governor Type

Serial Number

Symptoms
Description

If you have an electronic or programmable control, please have the adjustment setting positions or the menu
settings written down and with you at the time of the call.

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Revision History

Changes in Revision K—
 Updated ATEX Directive
 Updated DOC

Changes in Revision J—
 Updated ATEX and EMC Directives
 Updated Declarations

Changes in Revision H—
 General Compliance updates
 Updated Figures 2-1 & 2-2b

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Declarations

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We appreciate your comments about the content of our publications.

Send comments to: icinfo@woodward.com

Please reference publication 40183.

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PO Box 1519, Fort Collins CO 80522-1519, USA

1041 Woodward Way, Fort Collins CO 80524, USA
Phone +1 (970) 482-5811

Email and Website—www.woodward.com

Woodward has company-owned plants, subsidiaries, and branches, as well as authorized distributors and other
authorized service and sales facilities throughout the world.
Complete address / phone / fax / email information for all locations is available on our website.