Republic of the Philippines

North Eastern Mindanao State University

CAGWAIT CAMPUS
Cagwait, Surigao del Sur 8300
Telefax No. 086-214-4221
www.nemsu.edu.ph

OUTCOMES-BASED COURSE SYLLABUS IN

MULTICULTURAL DIVERSITY IN WORKPLACE FOR TOURISM PROFESSIONALS (THC 9)

2nd Semester, A.Y. 2022 – 2023

PHILOSOPHY

NEMSU believes that higher education is an instrument for the improvement of life through democratized access to quality education in the development
of a well-rounded person.

VISION
A transformative leading University in Asia and the Pacific.

MISSION
NEMSU shall provide competency-based higher education training through transformative instruction, relevant research, sustainable extension and
production responsive to local, regional and global trends.
1. Produce competent and skilled graduates prepared for gainful employment;
2. Develop graduates who shall not only foster economic progress but also care for the environment, adhere to positive value system, and preserve
cultural heritage;
3. Engage in high-impact research for instruction and develop technology for food security and renewable energy;
4. Collaborate with government and non-government agencies to help improve the lives of the marginalized groups; and
5. Promote cooperation/partnership among regional, national, and ASEAN institutions in Higher Education.

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CORE VALUES
Competence
A combination of observable and measurable knowledge, skills, abilities, and personal attributes that contribute to enhance SDSSU
employee and student performance and ultimately result in organizational success.
Accountability
Responsibility for own actions, decisions and commitment to accomplish work in an ethical, efficient, cost-effective and transparent manner
manifesting the value of sound stewardship in the wise use of resources for common good.
Responsiveness
A prompt action, consistent communication, quality information, and a focus on providing a superior experience to stakeholders.
Excellence
The quality spectrum at exceptional levels demonstrated by learning outcomes and the development of shared culture of quality consistent
with the vision, mission and goals of University.
Service
Dedication for a continuous improvement of services, stakeholder’s relationships and partnership which stresses interdependence and
collaboration for a sustainable success of clients and their communities in helping build a just, peaceful, stable and progressive Filipino
nation.

NEMSU CARES…
These core values are not descriptions of the work we do, nor the strategies we employ to accomplish our University vision. They are
the core values that underlie our works and interactions as we internalize responsibilities to fulfil our mission. They are the basic elements of
how we go about our work and how we deal with stakeholders, molds students to become competent, innovative, globally competitive and
service-oriented.

PROGRAM GOALS:
The College of Business and Management is committed to:
1. Deliver relevant, interactive and experimental business education with academic standards by academically qualified faculty.
2. Continually involve research activities which enhance the quality of instruction and contribute to the literature of business.
3. Provide linkages and opportunities for the involvement of the faculty and students with business community.
4. Develop a sense of social citizenship, ethical behavior and respect for diversity.
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 5. Develop among students a pioneering spirit to establish trends in their respective fields and to contribute right solutions and activities which
enhance the economic vitality of the region and country.

PROGRAM INTENDED LEARNING OUTCOMES:

A graduate of BS in Hospitality Management should be able to but not limited to:

1. Produce food products and services complying with enterprise standards.
2. Apply management skills in F and B service and operations.
3. Perform and provide full guest cycle services for front office.
4. Perform and maintain various housekeeping services for guest and facility operations.
5. Plan and implement a risk management program to provide a safe and secure workplace.
6. Provide food and beverage service and manage the operation seamlessly based on industry standards.

COURSE CODE: THC 9

COURSE DESCRIPTIVE TITLE: MULTICULTURAL DIVERSITY IN WORKPLACE FOR TOURISM PROFESSIONALS

COURSE PRE-REQUISITE: NONE

CREDIT UNITS: 3 Units

NO. OF HOURS: 54 hours

COURSE DESCRIPTION :This course describes the skills, knowledge and performance outcomes required to manage a multiculturaldiversity in
workplace that covers organizations diversity policy, encouraging diversity within work teams, and upholding the benefits of a diverse workplace.

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COURSE LEARNING OUTCOMES:

Knowledge
1. Define what is culture and the elements of culture
2. Understand the key features of culture
3. Understand and define tourism according to the UNWTO.
4. Understand what is multiculturalism and learn how to be multicultural
5. Understand why tourism professionals are prone to experience multicultural diversitry
6. Understand two diversities:simple and complex and other diversities common in tourism profession
7. Identify the ways on how a tourism professional should handle customer or guest diversities
8. Identify the ways on how a tourism professional should handle peer diversities
9. Identify the rules to be guided by to make your supervisor feel at ease with you
10. Understand the cultural diversities in all countries we traveled to as ambassadors of Filipino music and culture from 1988 until the present.
11. Identify the five ways to becoming a Diversity Champion with site real-life example for each of these ways

Skills
1. Develop the ability to communicate with people from a range of social and cultural groups with respect and sensitivity and to address cross-
cultural misunderstanding if it arises
2. Create scenarios/ perform role plays of what actions could have been undertaken by the tourism and hospitality professionals to a problem if they are
in a diverse workplace.
3. Translate English phrases with the top 10 dialects spoken in the entire Philippines.
4. Exhibit a picture of a festival and its historical significance
5. Create a motto which will remind yourself of multicultural diversity in the workplace for tourism professionals
6. Develop the ability to communicate with people from a range of social and cultural groups with respect and sensitivity and to address cross-
cultural misunderstanding if it arises
Values
1. Appreciate the benefits that a diverse workforce working together can bring.
2. Appreciate the importance of teamwork in the tourism industry.

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Detailed Course Syllabus Matrix

Time Course Learning Outcomes Topics/Content Instructional Methodology Assessment Remarks

Frame
Present and discuss the Philosophy, Vision, Mission,
Philosophy, VMGO, Core and Core Values, and
Values, and Quality Policy of the Quality Policy of the Remote lecture Oral recitation with
University University rubric

Week 1
Recite the university VMGO and Program Goals and Recorded video/ audio/ Digital
Quality Policy Outcomes Lecture notes

Present and explain the University Retention Policies

University Retention Policies Course Outline for the
semester

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  Define what is culture and the I. Understanding Culture
elements of culture
Discussions Exercises and
II. Key Features of Culture Question and Answer Activities
 Understand the key features
of culture
Week 2-5 III. Tourism and the Brainstorming
 Understand and define Tourism Professional Group Exercises Open – Ended/Essay
tourism according to the Questions
UNWTO.

 Understand what is IV. Multicultural Diversity

multiculturalism and learn in Tourism
how to be multicultural

Preliminary Examination

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  Understand why tourism
I. Multicultural Diversity
professionals are prone to
among Tourism-related Discussions
experience multicultural Professions Question and Answer Exercises and
diversity Activities

 Understand two II. Diversities in Diverse

diversities:simple and Location
Week 6-10 complex and other
diversities common in
tourism profession
Brainstorming Open – Ended/Essay
 Identify the ways on how a Group Exercises Questions
tourism professional should III. Handling guest or
handle customer or guest Customer Diversities
diversities

Midterm Examination
Week 11-15

 Identify the ways on how I. Handling Multicultural

a tourism professional peer Diversities Discussions
should handle peer Question and Answer Exercises and
diversities Activities

 Identify the rules to be

II.When your superior is
THC 9- Muticultural Diversity in Workplace for Tourism Professionals 7 FM-CURR-001/Rev002/01.26.2023
 guided by to make your Diverse
supervisor feel at ease with
you
III. Diversities in Diverse
Brainstorming Open – Ended/Essay
 Understand the cultural Locations
Group Exercises Questions
diversities in all the
countries we traveled to as
ambassadors of Filipino
music and culture from
1988 until the present

Pre-Final Examination

Week 16-18
 Understand the cultural I. Diversities in Diverse
diversities in all countries Locations
Discussions
we traveled to as
Question and Answer Exercises and
ambassadors of Filipino Activities
music and culture from
1988 until the present.

 Identify the five ways to II. Five ways to become

a Diversity Champion
becoming a Diversity
Champion with site real-life
example for each of these Brainstorming Open – Ended/Essay
ways Group Exercises Questions

 Appreciate the benefits that III. Benefits of a Diverse

a diverse work-workforce Workforce
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 working together can bring.

Final Examination

COURSE REFERENCES:

1. Alcuaz, V., Aquino, M. (2020). Multicultural Diversity in the Workplace for the Tourism Professional. Manila Philippines: Rex Book Store.
2. Villeseche, F., Muhr, S.L., Holck, L. (2018). Diversity and Identity in the Workplace. Switzerland: Springer International Publishing AG.
3. Aquino, C., Robertson, R. (2018). Diversity and Inclusion in the Global Workplace.Paris France:Palgrave Macmillan
4. Cornell and Manzano (2020). Quality Service Management in Tourism and Hospitality. Rex Bookstore, Manila, Philippines.
5. Subburaj Ramasamy, Entrepreneurship in Tourism, McGraw-Hill Publishing Company Limited, 2017
Online:
1. https://inside.6q.io/effective-diversity-management/
2. www.wikipedia.com
GRADING SYSTEM:

Class Standing.…………………………………...30%
 Attendance……………………5%
 Quizzes………………………15%
 Assignment…………………..5%
 Class Participation……………5%

Examination………………………………………30%
Requirements……………………………………..40%
 Hands-on Activities………..15%
 Project……………………...25%
Total 100%

Date of Revision : 2nd Semester-January 23,2023

Date of Effectivity :

THC 9- Muticultural Diversity in Workplace for Tourism Professionals 9 FM-CURR-001/Rev002/01.26.2023

Prepared by: Content Noted:

ROSELLE B. BRILLANTES JOHANNES V. GLORIA, MBA

Instructor Program Coordinator
Date:_________________ Date:____________________

Reviewed by:

JEOZER S. AZON, Ph. D.

Assistant Campus Director

Date:______________________

Recommending Approval:

RAMEL D. TOMAQUIN, Ph.D., DPA

Dean
Date:______________________

Approved by:

MARIA LADY SOL A. SUAZO, PhD

Vice President for Academic Affairs

Date: ______________________

THC 9- Muticultural Diversity in Workplace for Tourism Professionals 10 FM-CURR-001/Rev002/01.26.2023