Instruction Manual

Legal Notices

Company: Wanbang Digital Energy Co., Ltd

Company address: No.39 Longhui Road, Wujin District, Changzhou, Jiangsu, China
Customer service: 400 828 0768
Website: www.starcharge.com/en
Wanbang Star Charge Technology Ltd All rights reserved

This document is part of the Electric Vehicle Supply Equipment technical document and is protected by copyright.
Without written consent, any use outside the strict limits of copyright law is prohibited.
This also applies to files that are copied, translated, and photographed and files processed using electronic
media.
Any party who violates this regulation is obliged to compensate for the loss!

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 Content

1. Important information................................................................................................. 1

1.1 Safety tips................................................................................................................................. 1

1.2 Intended use............................................................................................................................. 2

1.3 Safety Notes............................................................................................................................. 3

1.4 About this Manual..................................................................................................................... 4

2. Product Description..................................................................................................... 5

2.1 Product Structure...................................................................................................................... 5

2.3 LED status indicator (User unit)................................................................................................. 8

3. Operation Instruction................................................................................................... 9

3.1 Charging connection operation................................................................................................ 9

3.2 Start charging operation.......................................................................................................... 10

3.2.1 Scan QR code、Swipe Card to charge.................................................................................................... 10

4. Trouble shooting......................................................................................................... 17

5. Routine maintenance................................................................................................... 18

6. Customer service......................................................................................................... 19

6.1 Preparation............................................................................................................................... 19

6.2 Contact Information.................................................................................................................. 19

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1. Important information

1.1 Safety tips

Table1 Definition of warning symbols

No. Symbol Content

“Electrical hazard” symbol indicates danger.

Failure to pay attention to the procedures, practices or improper
implementation may cause installer injuries and death. Only
1
after the conditions referred to are fully understood and
fulfilled, the operation accompanied the “Warning” symbol
can be performed.

“Caution” symbol indicates danger.

Failure to pay attention to the procedures, practices or improper
implementation may cause product damaged or destroyed.
2
Only after the conditions referred to are fully understood and
fulfilled, the operation accompanied the “Caution” symbol
can be performed.

“Prompt” symbol indicates skill or useful information.

Skills and useful information are marked as ‘Prompt’. It does
3
not contain information to warn about dangerous or harmful
functions.

“Garbage disposal”symbol indicates electrical and

electronic waste.
This symbol is located on the product, in the instruction
manual or on the packaging, indicating that the electrical and
4 electronic equipment and its accessories should be disposed
separately from ordinary household waste.
Materials can be reused based on this symbol. By reusing old
equipment, materials and other forms of reuse, you can make
a significant contribution to the environment.
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 1.2 Intended use
• This product is Electric Vehicle Supply Equipment that can charge electric powered vehicles (for example, an
electric car) in indoor and outdoor areas.
• When installing and connecting Electric Vehicle Supply Equipment, please follow the regulations of each
country.
• The intended use of the equipment includes observing the environmental regulations for this equipment in
all cases.
• The storage of the charger should meet the following requirements:
①. Before receiving and installing the equipment, Electric Vehicle Supply Equipment and its components
need to be stored in a dry and ventilated warehouse. The temperature of the warehouse should be
around -40℃~+70℃, and monthly average relative humidity of the warehouse should not be more than
90%, no corrosive or explosive gases in the warehouse. Avoiding rain, exposure to the sun, condensation
and frost during storage.
②. After the equipment is installed, the door of the charger should be kept closed to avoid raining and
soaking.
• The equipment is developed, produced, inspected and filed according to relevant safety standards. Therefore,
if the instructions and safety technical instructions for the intended use are observed, the product will not
cause damage to property or endanger the health of the person under normal circumstances.
• This equipment complies with radiation exposure limits set forth for an uncontrolled environment and it has
a built-in wireless transmitter (4G/ WiFi) . This transmitter must not be co-located or operating in conjunction
with any other antenna or transmitter.This equipment should be installed and operated with minimum
distance 20cm between the radiator& your body.
• The instructions contained in this manual must be strictly observed, otherwise there may be a safety hazard
or the device may fail. Although this manual describes the relevant safety instructions, it is important to pay
attention to the safety regulations and accident prevention regulations when the charging equipment is
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1.3 Safety Notes
DANGER: Danger of death, serious personal injury and burns. Improper handling of the charging cable can
cause electric shock and short circuits. General applicable safety precautions and the following information
must be followed:
• Always check the charging cable, the vehicle connector and the contacts for damage and contamination
before using them.
• Never use a damaged charging cable or vehicle connector.
• Never plug the vehicle connector into a damaged or contaminated vehicle inlet.
• Damaged or contaminated: Mud, dirty, foreign material, broken interface inlet, kinked interface inlet,
emerged interface inlet or similar.
• Never use contacts that are dirty or damp.
• Only connect the charging cable to vehicle inlets that are protected against water, moisture and other
liquids.
• Once the charging process is finished, you can disconnect the vehicle connector. Never use force to
unplug the vehicle connector. Dangerous electric arcs could result in serious injury or death. Depending
on the charging station and electric vehicle, the shutting down of the charging process and the duration
of unlocking may vary. For detailed clarification consult safety notes from charging station manufacturer.
• There are electric vehicles that can be started with the charging cable connected. Always make sure to
disconnect the charging cable before driving away.
• If the connector is smoking or melting, never touch the charging cable or the vehicle connector. If
possible, stop the charging process and press the emergency stop switch on the charging station.
• Make sure that the charging cable is out of children reach.
• Do not twist, swing, bend, drop or crush the charging cable. Never drive over it with a vehicle.
• Make sure that the minimum bending radius is not exceeded.
• After charging, place the cable immediately back into the holder of the charging station

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 1.4 About this Manual
This manual applies to the Nova 360 HPC System.
This manual is for the following people：
• Customer (Charger user).
• Commissioning and service technicians.
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2. Product Description

2.1 Product Structure

Figure 2-1 Product diagram

[A] —— LED status indicator (User unit)
[B] —— Touch screen
[C] —— Card swiping area for charging.
[D] —— Charging connector slot
[E] —— Emergency stop: press the button to stop the device running when the device is running abnormally.
(User unit)
[F] —— Meter display window
[G] —— LED status indicator (Rectifier cabinet)
[H] —— Flat lock
[ I ] —— Air inlet
[ J ] —— Emergency stop: press the button to stop the device running when the device is running abnormally.
(Rectifier cabinet)

NOTEICE

• The pictures are reference only.

• When charging is completed, insert the connector into slot [D] for safe storage.
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 2.2 Specification

Table 2 Parameter specification table

Model Star Charge

Product name Nova 360

General
parameters System Model：DC360ST0206-S30-A
Rectifier cabinet：DC1000RC36006-3012-A
Product number User unit(Liquid cooling)：DC1000SC36001-S30-A
Freezer：DC1000SC36001-S30-A
User unit(Natural cooling)：DC1000SC36002-S30-B

Rated input 400Vac±10%, 3-Phase, 50/60 Hz, L1+L2+L3+N+PE

Power factor 0.98 (Normal load)

Input
parameters
Total harmonic current: ≤ 5% (More than half a load)

Efficiency 94%(Rated condition, 100% load)

Output
DC CCS2×1
interface
Output
User unit 150-1000Vdc
voltage
(liquid cooling)
Output
500A max/400A rated
current
Output
360kW
Output power
parameters Output
DC CCS2×2
interface
Output
User unit 150-1000Vdc
voltage
(natural cooling)
Output
200A max per connector
current
Output
180kW×2
power

Display 10.1 ＂ Touch screen

Support language Chinese, English, other language available upon request

User Interface&
Mechanical button Emergency button
control

RFID card reader RFID system: ISO/IEC14443A/B, NFC reader mode, Mifare

Start method APP scan code/ swipe card start

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 Network interface 4G/Wifi/Ethernet
Communication
Communication protocol OCPP1.6J

Operating temperature -30℃ -50℃

Storage temperature -40℃ -70℃

Humidity 5%-95%（No condensation）

Environment
Altitude ≤ 2000m

Ingress protection IP55/IK10

Cooling Liquid cooling /Natural cooling

Rectifier cabinet：1564×1176×2046mm/840kg (Module

180kg)
Dimensions (W×D×H) / Weight User unit(Liquid cooling)：400×400×2597mm/ 175kg
Mechanical Freezer: 533×375×878mm/62kg
User unit(Natural cooling):400×400×2597mm/182kg

Installation Vertical installation

Regulatory
Certificate CE Ready, CB Ready
requirements

GSMB3/8，
WCDMA B1/8，
LTE FDD B1/3/7/8/20，
WCDMA Bands: 24 +1/-3dBm (Power Class 3)
LTE
GSM Band 8: 33±2dBm (Power Class 4)
GSM Band 3: 30±2dBm (Power Class 1)
LTE: +23dBm +2.7/-2.7dB (Power Class 3)
Frequency TD-SCDMA : 24 +1/-3dBm (Power Class 2)
bands
2.412 GHz-2.472 GHz（2.4 GHz ISM Band)
802.11b/11Mbps:17.5dBm±1.5dB@EVM ≤ -9dB
WIFI
802.11g/54Mbps:16.5dBm±1.5dB@EVM ≤ -25dB
802.11n/65Mbps:15.5dBm±1.5dB@EVM ≤ -28dB

RFID 13.56M±7K HZ <24.71dBμV/m at 3 meter

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 2.3 LED status indicator (User unit)

Table3 LED status indicator (User unit)

LED status indicator Meaning

Steady green normal

Flashing green RFID card detected

Steady yellow Failure, but can normal charging

Steady blue Charging

Steady red Failure

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3. Operation Instruction

The charger operation has two parts, the charging connection operation and the equipment operation. To
use the product, the user must connect the charger to the vehicle firstly, and then carry out relevant charging
operations through the HMI.
3.1 Charging connection operation
Step 1 First confirm that the charging device is normal and the status indicator is steady green.
Step 2 Confirm that the vehicle meets the charging conditions, remove the charging gun from the gun base,
and insert it into the corresponding charging port of the vehicle.
Step 3 Confirm that the above connection is intact and start the next step.

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 3.2 Start charging operation

3.2.1 Scan QR code、Swipe Card to charge

Step 1:
On the main interface of display charging, insert the gun to enter the next step, as shown in Figure 3-1 and
Figure 3-2. This interface can click “ ” to switch the display language (Chinese, English, other
language available upon request).
A special sign will be displayed in the upper right corner of the interface to represent the current network
status of the pile:

“ ”：The user unit currently connects to the network via wifi;

“ ”： The user unit currently connects to the network via 4G;

“ ”： The user unit currently connects to the network via Ethernet;

“ ”： The terminal is currently connected to the OCPP cloud platform.

Figure 3-1 Single gun interface Figure 3-2 Dual gun interface
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Step 2:
After the gun is inserted, the display screen jumps to the startup interface. There are two startup modes: Scan
QR code and Swipe. As shown in Figure 3-3or3-4:
• Scan QR code：Open “Star Charge” or other mobile clients and scan the QR code on the charging pile
interface to charge.
• Swipe Card：Use the RFID card to place the charging pile in the card swiping area to start charging.
If it is User unit (natural cooling), the two guns are connected at the same time. Click the gun selection button
at the bottom of the interface to switch between A gun and B gun start interface, as shown in Figure 3-4.

Figure 3-3 Single gun start interface Figure 3-4 Dual gun start interface

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 Step 3:
After the charging is started successfully, the display interface jumps to the charging interface, which
can display the charging process information in real time, or click the “Details” button to view more
comprehensive charging details. As shown in Figure 3-5、3-6.
If it is User unit (natural cooling), the two guns are connected at the same time. Click the gun selection button
at the bottom of the interface to switch between A gun and B gun start interface, as shown in Figure 3-4.

Figure 3-5 Single gun charging interface

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Figure 3-6 Dual gun charging interface

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Step 4:
Stop charging. There are two ways to stop, APP stop and swipe card stop, as shown in Figure 3-7.
• APP stop charging: Direct APP operation to stop charging.
• Swipe to stop charging: When only a single gun is charging, you can directly swipe the card in the swiping
area of the charging pile to stop charging; when both guns are in the charging state, you need to click the
“Stop” button on the charging interface to enter the stop charging interface of the gun, and then Swipe
the card to stop charging.

Figure 3-7 Stop charging interface

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 Step 5:
After fully charging or stopping charging, the display screen will jump to the charging settlement interface,
which displays information such as charging amount, charging time, SOC, etc., as shown in Figure 3-8. On the
other hand, if charging ends abnormally, the reason for the abnormal stop will be displayed at the bottom of
the interface.

Figure 3-8 Settlement interface

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Step 6：
When the emergency stop of the charging pile is pressed, the display screen will jump to the emergency stop
fault interface until the emergency stop is restored.

Figure 3-9 Emergency stop fault interface

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 Step 7：
When the emergency stop of the charging pile is pressed, the display screen will jump to the emergency stop
When the charging pile fails, the lower right foot of the standby interface will appear “ ”sign，Click
to jump to the fault details interface, which displays specific fault information, as shown in Figure 3-10.

Figure 3-10 Fault details interface

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4. Trouble shooting

When the charging equipment is abnormal, please troubleshoot according to the following tips. If the fault
cannot be eliminated, please contact your local service partner or contact the product manufacturer by
referring to the <Customer Service> section.

Table 4 Troubleshooting

Fault Possible causes and Solutions

No power supply
• No power supply
Power LED is off • Please check whether the upper switch of EVSE is closed. If not, please close
it.
• Please contact installation or operation personnel.

Failure of EVSE
• Please check whether the emergency stop button is pressed. If it is pressed,
Power LED is red please turn it out according to the prompt.
• Please check that the operating door is closed correctly. If not, close it.
• Please contact operation and maintenance personnel.

• The charging connector is not properly plugged in，please reconnect the

The screen shows charging connector.
that the Charging • There is a foreign body in the charging connector，please clean up after the
connector is not power is cut off and try again.
connected • Communication failures，please contact operation and maintenance
personnel.

• Communication failures，please confirm the site signal status, if the signal

The screen display
is not good, please optimize the signal environment.
device is offline
• Please contact operation and maintenance personnel.

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 5. Routine maintenance

The following table is the recommended maintenance cycle. According to the environment of the country
where the charging equipment is located and relevant laws and regulations, the cycle needs to be changed.
For details, please refer to the “360kW High-power Charging System Maintenance Manual”.

Table 5 Maintenance schedule

Inspection item Period Treating method

Fan Every month Clean

Dust-proof cotton Every quarter Change

Charging connector Every month Maintenance

Module communication Every month Maintenance

Secondary line check Every quarter Fasten

Emergency stop function

Every month Test
check

Dust inspection of control Maintenance and

Every month
board Clean
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6. Customer service

6.1 Preparation
If you have any questions or problems, please contact the company responsible for performing the electrical
installation.
Before contacting Customer Service:
• Check the troubleshooting measures in the Troubleshooting section of this manual.
• Check the troubleshooting measures in the Vehicle Manufacturer’s manual.
• Record the model and serial number of the device (the nameplate of the device).

6.2 Contact Information

Company address: No.39 Longhui Road, Wujin District, Changzhou, Jiangsu, China
Website: www.starcharge.com
Company E-mail: starcharge@wanbangauto.com
Customer service: +86 400 828 0768

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