NAME – KALIK GOYAL

SUBJECT - INFORMATION SYSTEMS MANAGEMENT

SUBJECT CODE – BBA 305

INTERNAL TEST QUESTION BANK

PART - A
MCQ
1. A, 2. B, 3. B, 4. B, 5. B 6. B, 7.B, 8. B, 9. A, 10. A, 11. B, 12. B , 13. C, 14. C, 15. B, 16. B, 17.
A, 18. A, 19.A , 20. C, 21. B, 22. A, 23. C, 24. B, 25. A, 26. B 27. B , 28. C, 29. C, 30. D

1. What does ISM stand for?

a. Information Systems Management
b. Information Systems Marketing
c. Information Systems Manufacturing
d. Information Systems Mobile
2. Which of the following is a primary function of MIS?
a. Providing raw data
b. Generating financial reports
c. Analyzing customer feedback
d. Conducting market research
3. In the context of ISM, what does the term "data" refer to?
a. Information processed and organized for a specific purpose
b. Raw facts and figures
c. Decision-making tools
d. Data analysis software
4. What is the main role of a Decision Support System (DSS) in ISM?
a. Collecting data
b. Providing information to support decision-making
c. Processing transactions
d. Managing hardware and software
5. Which of the following is an example of a transaction processing system?
a. Microsoft Excel
b. Online shopping cart
 c. PowerPoint presentation
d. Adobe Photoshop
6. Which component of ISM involves converting data into information for
decision-making?
a. Hardware
b. Software
c. Procedures
d. Data processing
7. Which type of information system helps in managing relationships with
customers?
a. Transaction Processing System (TPS)
b. Customer Relationship Management (CRM)
c. Enterprise Resource Planning (ERP)
d. Decision Support System (DSS)
8. What does ERP stand for?
a. Electronic Resource Planning
b. Enterprise Resource Planning
c. Efficient Resource Processing
d. Essential Resource Provisioning

9. What does DBMS stand for?

a. Database Management System
b. Digital Business Management System
c. Data Backup and Management System
d. Distributed Database Management System
10. What is the primary purpose of a Database Management System?
a. Storing and organizing data
b. Creating graphical designs
c. Managing computer hardware
d. Conducting market research
11. In a relational database, what is a key used for?
a. Sorting records
b. Linking tables
c. Formatting text
d. Creating charts
12. What is normalization in the context of DBMS?
a. Adding redundancy to the database
b. Removing redundancy from the database
 c. Encrypting data
d. Creating a backup of the database
13. Which of the following is not a type of database model?
a. Relational
b. Hierarchical
c. Graphical
d. Object-Oriented
14. What is the purpose of SQL in DBMS?
a. System Query Language
b. Structured Question Language
c. Standard Query Language
d. Sequential Query Language
15. Which of the following is a limitation of Cost-Benefit Analysis?
a. It considers only financial factors
b. It doesn't account for intangible benefits
c. It provides subjective results
d. It is not applicable to government projects
16. What is the Net Present Value (NPV) in Cost-Benefit Analysis?
a. The total project cost
b. The difference between total benefits and total costs
c. The payback period
d. The initial investment
17. What is the role of sensitivity analysis in CBA?
a. To identify potential risks and uncertainties
b. To calculate the total project cost
c. To determine the payback period
d. To evaluate intangible benefits
18. When might Cost-Benefit Analysis be particularly useful?
a. For short-term projects with immediate benefits
b. For projects with only tangible costs
c. For projects where financial considerations are irrelevant
d. For projects without any risks
19. What is the opportunity cost in Cost-Benefit Analysis?
a. The cost of missed opportunities
b. The total project cost
c. The payback period
d. The initial investment
20. Which phase of the system development life cycle (SDLC) involves gathering
and understanding user requirements?
a. Design
b. Implementation
c. Analysis
d. Maintenance
21. What is a feasibility study in system analysis?
a. An assessment of whether the system is technically possible
b. An evaluation of the financial and organizational aspects of a proposed
system
c. A study of user preferences
d. A review of system security measures
22. What is a Data Flow Diagram (DFD) used for in system analysis?
a. Representing the flow of data within a system
b. Designing user interfaces
c. Analyzing system performance
d. Creating database tables
23. What is the purpose of a use case diagram in system analysis?
a. Identifying system components
b. Illustrating the flow of data
c. Describing user interactions with the system
d. Evaluating system security
24. What is the primary purpose of a Transaction Processing System (TPS)?
a. Supporting decision-making at the executive level
b. Managing routine, day-to-day business transactions
c. Analyzing market trends
d. Creating reports for middle management
25. Which type of Information System is designed to support the long-term
planning activities of senior management?
a. Executive Support System (ESS)
b. Decision Support System (DSS)
c. Management Information System (MIS)
d. Transaction Processing System (TPS)
26. What is the main function of a Knowledge Management System (KMS)?
a. Managing financial data
b. Enhancing collaboration and knowledge sharing within an organization
c. Processing routine transactions
d. Analyzing customer feedback
27. In which Information System would you typically find Geographic Information
Systems (GIS)?
a. Transaction Processing System (TPS)
b. Decision Support System (DSS)
c. Executive Support System (ESS)
d. Management Information System (MIS)
e. Implementing security measures in a network
28. Which Information System is specifically focused on managing relationships
with customers?
a. Transaction Processing System (TPS)
b. Decision Support System (DSS)
c. Customer Relationship Management (CRM)
d. Enterprise Resource Planning (ERP)
29. What is the primary goal of an Executive Support System (ESS)?
a. Managing routine transactions
b. Supporting the operational needs of middle management
c. Providing strategic information to top-level executives
d. Analyzing market trends
30. Which Information System integrates and manages business processes across
an organization?
a. Transaction Processing System (TPS)
b. Decision Support System (DSS)
c. Customer Relationship Management (CRM)
d. Enterprise Resource Planning (ERP)

PART- B

Short Question
1. Difference between Decision Support System v/s Knowledge Management
system?
2. Explain Waterfall and Spiral Method?
Or
Explain the roles of system analysts?
3. What is Database Normalization and forms of Database Normalization?
4. Explain ISM applications in business?
5. What is the relevance of information in decision making?
Or
 Explain Pre- requisites for effective ISM?

PART- C

Long Question
1. What is the impact of IT on Organization and the recent development in the field
of IT?
Or
What is an Assessing Information need of the organization?
2. Explain System Development Life Cycle (SDLC)?
3. Define ER Model and Explain ER Model & draw it diagram (Hospital, School,
Office- any one)
4. What is Data Models? Explain types of data models?
Or
Explain Structure of DBMS and also explain types of DBMS
5. Define ISM and discuss its nature, types and scope?
6. Explain the use of information for competitive advantage?
Or
Define and various techniques of primary data and secondary data?