99

Semester - VI
PRODUCTION AND OPERATIONS MANAGEMENT
Course Code 21ME61 CIE Marks 50
Teaching Hours/Week (L:T:P: S) 3-0-0-0 SEE Marks 50
Total Hours of Pedagogy 40 Total Marks 100
Credits 03 Exam Hours 03

Course objectives:
Students will be able to
 Use of decision making tools such as break even analysis, linear programming, statistical analysis, simulation,
etc. demands a strong knowledge of mathematics, science and engineering fundamentals.
 Forecasting models are basically mathematical equations. Formulating these models and solving them requires
skill and a strong knowledge of mathematics, science, engineering & management fundamentals.
 Facility location and Capacity planning can be made by the use various mathematical models. Use of these
models and solving them subsequently for arriving at a decision demands skill and knowledge on mathematics,
science, engineering & management fundamentals.
 Preparation of aggregate plans and master schedule in an organization requires a strong background of
mathematics, science, engineering & management fundamentals.
Teaching-Learning Process (General Instructions)
These are sample Strategies, which teacher can use to accelerate the attainment of the various course outcomes.
 Adopt different types of teaching methods to develop the outcomes through PowerPoint presentations and
Video demonstrations or Simulations.
 Chalk and Talk method for Problem Solving.
 Adopt flipped classroom teaching method.
 Adopt collaborative (Group Learning) learning in the class.
 Adopt Problem Based Learning (PBL), which fosters students’ analytical skills and develops thinking skills such as
evaluating, generalizing, and analysing information.
Module-1
Introduction, Production of Goods Versus Providing Services, the operation management function, The Scope of
Operations Management, Types and Characteristics of Manufacturing and Service Systems, Productivity, its
improvement and factors affecting productivity and topic related numerical.
Operations Decision Making: Characteristics of Decisions, Framework for Decision Making, Decision Methodology,
decision making environments, Economic Models and Statistical Models. Breakeven- analysis and trade-offs. (Topic
related numerical)
Tutorial Components:
1. Why manufacturing matters?
2. Productivity improvement Case Studies.
Teaching- 1. Power-point Presentation,
Learning 2. Video demonstration or Simulations,
Process 3. Chalk and Talk are used for Problem Solving./White board
Module-2
Forecasting: Introduction, Features Common to All Forecasts, Elements of a Good Forecast, Steps in the Forecasting
Process, Approaches to Forecasting, choosing a Forecasting Technique, Accuracy and Control of Forecasts, Using
Forecast Information, Operations Strategy and related numerical on various approaches.
Product and Service Design: Introduction, Sources of Ideas for New or Redesigned Products and Services, Legal,
Ethical, and Environmental Issues, Designing for Manufacturing, and services.
Tutorial Components:
1. High level forecasts can be bad news -Case Studies
2. Managing poor forecast.

99
 100

Teaching- 1. Power-point Presentation,

Learning Process 2. Video demonstration or Simulations,
3. Chalk and Talk are used for Problem Solving./White board.
Module-3
Capacity & Location Planning: Introduction, Importance of Capacity Decisions, Defining and Measuring Capacity,
Determinants of Effective Capacity, Determining Capacity Requirements, Developing Capacity Strategies, Evaluating
Alternatives, Planning Service Capacity and related numerical.
Location Planning and Analysis: The Need for Location Decisions, The Nature of Location Decisions, General Procedure
for Making Location Decisions, Identifying a Country, Region, Community, site and related numerical.
Facility Layout: Designing Product Layouts: Line Balancing, Designing Process Layouts.
Tutorial Components: Case studies
1. Managing higher capacities or thinking of OUTSOURCING
2. Any increase in efficiency also increases utilization. Although the upper limit on efficiency is 100 percent, what
can be done to achieve still higher levels of utilization?
Teaching- 1. Power-point Presentation,
Learning 2. Video demonstration or Simulations,
Process 3. Chalk and Talk are used for Problem Solving./White board
Module-4
Aggregate Planning: Introduction, The Purpose and Scope of Aggregate Planning, Basic Strategies for Meeting Uneven
Demand, Techniques for Aggregate Planning, Aggregate Planning in Services, Disaggregating the Aggregate Plan and
related numerical on the techniques.
Master Scheduling: The Master Scheduling Process, Planning Horizons, Master Scheduling Format, Available-to-Promise
Quantities and related numerical
Tutorial Components: Case Studies
1. Duplicate orders can lead to excess capacity
2. Service operations often face more difficulty in planning than their manufacturing counterparts. However,
service does have certain advantages that manufacturing often does not.
Teaching- 1. Power-point Presentation,
Learning 2. Video demonstration or Simulations,
Process 3. Chalk and Talk are used for Problem Solving./White board
Module-5
MRP and ERP: Introduction, MRP Inputs, processing, outputs, MRP in Services, Benefits and Requirements of MRP,
numerical, Capacity Requirements Planning, MRP II and ERP.
Purchasing and Supply Chain Management (SCM): Introduction, Importance of purchasing and SCM, the procurement
process, Concept of tenders, Approaches to SCM, Vendor development.
Tutorial Components:
1. The ABCs of ERP.
2. How can ERP Improve a Company’s Business Performance? - Case Studies
Teaching- 1. Power-point Presentation,
Learning 2. Video demonstration or Simulations,
Process 3. Chalk and Talk are used for Problem Solving./White board
Course outcome (Course Skill Set)
At the end of the course the student will be able to:
 Apply the necessary tools for decision making in operations management.
 Examinevariousapproachesforforecastingthesalesdemandforanorganization.
 Listvariouscapacityandlocationplanstodeterminethesuitablecapacityrequiredformeetingtheforecastdemandofan
organization.
 Analyse the aggregate plan and master production schedule for an organization, given its periodic demand.
 Apply MRP, purchasing and SCM techniques into practice.

100
 101

Assessment Details (both CIE and SEE)

The weightage of Continuous Internal Evaluation (CIE) is 50% and for Semester End Exam (SEE) is 50%. The minimum
passing mark for the CIE is 40% of the maximum marks (20 marks out of 50). A student shall be deemed to have satisfied
the academic requirements and earned the credits allotted to each subject/ course if the student secures not less than
35% ( 18 Marks out of 50)in the semester-end examination(SEE), and a minimum of 40% (40 marks out of 100) in the
sum total of the CIE (Continuous Internal Evaluation) and SEE (Semester End Examination) taken together
Continuous Internal Evaluation:
Three Unit Tests each of 20 Marks (duration 01 hour)
th
 First test at the end of 5 week of the semester
th
 Second test at the end of the 10 week of the semester
th
 Third test at the end of the 15 week of the semester
Two assignments each of 10 Marks
th
 First assignment at the end of 4 week of the semester
th
 Second assignment at the end of 9 week of the semester
Group discussion/Seminar/quiz any one of three suitably planned to attain the COs and POs for 20 Marks (duration 01
hours)
th
 At the end of the 13 week of the semester
The sum of three tests, two assignments, and quiz/seminar/group discussion will be out of 100 marks and will be scaled
down to 50 marks
(to have less stressed CIE, the portion of the syllabus should not be common /repeated for any of the methods of the
CIE. Each method of CIE should have a different syllabus portion of the course).
CIE methods /question paper is designed to attain the different levels of Bloom’s taxonomy as per the outcome
defined for the course.
Semester End Examination:
Theory SEE will be conducted by University as per the scheduled timetable, with common question papers for the
subject (duration 03 hours)
 The question paper will have ten questions. Each question is set for 20 marks.
 There will be 2 questions from each module. Each of the two questions under a module (with a maximum of 3
sub-questions), should have a mix of topics under that module.
The students have to answer 5 full questions, selecting one full question from each module.
Suggested Learning Resources:
Books
Sl. No. Author/s Title Publisher Edition & Year
Production and Operations
1. William J stevenson Tata McGraw Hill. 13th edition, 2018
management
nd
2. Joseph G. Monks Operations Management Tata McGraw Hill. 2 Edition, 2020
Operations Management: Theory rd
3. B. Mahadevan Pearson 3 Edition, 2015
and Practice
Operations Management:
Gregory Frazier and Cengage Learning th
4. Concepts, Techniques & 9 edition, 2015
Norman Gaither India
Applications
Web links and Video Lectures (e-Resources):
 NOC: Production and Operation Management, IIT Roorkee: https://nptel.ac.in/courses/110107141
 Case studies in operations management:
https://www.tandfonline.com/doi/full/10.1080/09537287.2011.554736?scroll=top&needAccess=true
 OPERATIONS MANAGEMENT course by MIT Open Courseware: https://ocw.mit.edu/courses/15-760a-operations-
management-spring-2002/pages/syllabus/

101
 102

Activity Based Learning (Suggested Activities in Class)/ Practical Based learning

Operations Management Outside of the Classroom

 Video 1. Introduction to inventory management by Professor Srikanth Jagabathula (New York University,
2014b). The video is available at: https://www.youtube.com/watch?v=kGPr9oeN0MQ
 Video 2. Problem-solution demonstration by Professor Jagabathula (New York University, 2014c). The video is
available at: https://www.youtube.com/watch?v=JCt1IVSjsuM
Video 3. Introduction by Professor Jagabathula to a practice exercise for students to solve based on the video
referenced in Figure 2. (New York University, 2014a). The video is available at: http://youtu.be/pIOzdftXsXc

102