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    Nisha Gupta

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    mastarmaan5
    Resume

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    © All Rights Reserved
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    Nisha Gupta

    Uploaded by

    mastarmaan5
    4 views2 pages
    Resume

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    © © All Rights Reserved

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    Resume

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    4 views2 pages

    Nisha Gupta

    Uploaded by

    mastarmaan5
    Resume

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Nisha Gupta

    E-mail- iamnishagupta03@gmail.com • linkedin.com/in/nisha-gupta03 • Ph: +91-7022508327 • Bengaluru

    PROFESSIONAL SUMMARY

    Experienced HR Specialist with 4 years in HR management. Skilled in employee data management, onboarding
    and benefits administration. Proficient in policy implementation and compliance. Known for fostering positive
    employee relations and enhancing HR processes for organizational success. Strong communicator and team
    collaborator.

    PROFESSIONAL EXPERIENCE

    • ALCON Bengaluru
    HRHC Master Data Management Specialist September 2023 – December 2023

    Responsibilities
    - Oversaw employee lifecycle processes in Workday from onboarding to offboarding- hiring,
    compensation, promotion, leave of absence and termination.
    - Created and maintained comprehensive process documentation, including Detailed Process Procedures
    (DTP) and Standard Operating Procedures (SOP).
    - Oversaw daily work progress and directed employees to take necessary actions.
    - Generated communications for promotions, transfers and data changes and communicated them to the
    management.
    - Identified grey areas and implemented process improvement ideas for enhanced efficiency.

    • ACCENTURE Bengaluru
    HR Service Delivery Associate November 2021 – August 2023

    Responsibilities
    - Oversaw Employee Data Management for UK and EMEA client.
    - Managed HRIS Workday modules, including onboarding, data changes, termination and international
    transfers handling an average of 1000+ transactions monthly.
    - Acted as Subject Matter Expertise (SME) by comprehensively understanding processes and conducting
    regular knowledge sharing sessions resulting in a 20% decrease in process errors.
    - Responsible for performing Root Cause Analysis (RCA) on escalated cases. Communicating back the
    findings with the stakeholders and making required changes to the SOP to help improve the process.
    - Handled quality checklists and maintained a 99.5% quality rating in all projects.
    - Responding promptly to high priority queries via Service Now tickets, achieving a 95% resolution rate
    within SLA timelines

    • AMAZON Bengaluru
    CTK Employee Services Payroll Associate October 2019- October 2021

    Responsibilities
    - Charged with the responsibility and integrity of maintaining pay policy regulations.
    - Streamlined time and attendance data entry significantly reducing payroll errors.
    - Processed Weekly, Bi-Weekly, ACH and Off-cycle payrolls efficiently.
    - Handled escalations for pay-related issues with high accuracy while consistently meeting SLA timelines.
    - Conducted internal audits for regular and reinstatement tickets to ensure compliance.
    - Trained and mentored new hires during their onboarding period, ensuring a smooth transition.

    1|Page
    Contact Details: Mobile: +91-7022508327 E-mail: iamnishagupta03@gmail.com
    Projects

    • Summer Intern
    Led Accenture’s “Summer Intern” project. Successfully managed bulk hiring of over 250 candidates within a
    week through collaboration with recruiters and hiring managers.

    • Intercompany Transfer
    Led an intercompany transfer project, collaborating with various stakeholders to ensure successful execution.

    EDUCATION

    • REVA University, Bengaluru April 2019


    BBA, Bachelor of Business Administration

    • Modern Indian School- CBSE May 2016


    Class XII, Commerce

    SKILLS

    • Languages: English, Hindi


    • Skills: Workday, Service Now, Sales force (SFDC), Mytime, Payroll Central, ADP, Excel, Problem Solving,
    Escalation resolving, Process Improvement, Stakeholder management and collaboration, Presentation and
    communication

    INTERESTS

    - Enthusiastic and passionate about Travelling, Anime and Cooking

    2|Page
    Contact Details: Mobile: +91-7022508327 E-mail: iamnishagupta03@gmail.com

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