Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
SlideShare a Scribd company logo
SmartTalk
a consultative workshop that uses dialogue to gain
advantage and solve your most intractable problems




SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams   1
SmartTalk is a LEAN aligned discussion
   process designed to engage communities,
   stakeholders or employees in problem-solving and
   business development. A conversation that takes
   you from problem to solution. From opportunity to
   advantage. !


SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams   2
What do we mean by LEAN
aligned?



SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams   3
SmartTalk samples opinion, reveals
   opposition, finds solutions, builds teams, distributes
   responsibility and accountability, reduces waste and
   errors and aligns interests. It reduces planning and
   development time. It breaks down barriers. It is a
   catalyst for creativity. It is a tool for continuous
   improvement.!

SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams   4

Recommended for you

Applied Knowledge Services: A New Approach for Management and Leadership in t...
Applied Knowledge Services: A New Approach for Management and Leadership in t...Applied Knowledge Services: A New Approach for Management and Leadership in t...
Applied Knowledge Services: A New Approach for Management and Leadership in t...

Guy St. Clair and Barrie Levy propose a new approach called "knowledge services" for managing organizations in the 21st century. Knowledge services converges information management, knowledge management, and strategic learning into a single operational function to ensure the highest levels of knowledge sharing. The knowledge strategist is responsible for defining the knowledge culture and leading the organization as a knowledge culture. Critical success factors for knowledge services include conducting a knowledge audit to evaluate how well knowledge is shared, leading change instead of managing it, and facilitating collaboration across the organization.

 
by SIKM
kmsikmknowledge management
An action plan for Knowledge Management
An action plan for Knowledge ManagementAn action plan for Knowledge Management
An action plan for Knowledge Management

This guide gives the big picture about how to implement a KM program in an organization. Take it as a checklist of what has to be taken into account in such implementation.

productivitymistake learningorganizational learning
Securities America Financial Corp.-Monthly Newsletter-3/11
Securities America Financial Corp.-Monthly Newsletter-3/11Securities America Financial Corp.-Monthly Newsletter-3/11
Securities America Financial Corp.-Monthly Newsletter-3/11

Securities America Financial Corporation is a financial advisory firm offering investment advice and other financial products & services. It is based in La Vista, Nebraska. It reviews your financial processes and delivers high performance products & services in the financial domain. Also Securities America is the most reputed firm when it comes to corporate clients, and has a monthly newsletter which provides a lot of information about the latest developments in the company and the finance world in general. Go through it and feel free to tell us what you feel.

securities america financial corporationfinancial advisorsecurities america inc
How Does It Work in
 Organizations?
!SmartTalk   has been designed to engage people in effective conversations about
 organization, business and product development, strategic planning and marketing.                     !




!It’s   objectives are: !
   1)! lasting results!
   2)! streamlined internal processes !
   3)! innovation !
   4)! greater effectiveness in planning, implementation and marketing!
   5)! Team building!




SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams   5
How Does It Work in
 Organizations?
 It’s principals are: !
 1)! cross-disciplinary conversations yield the most creative and practical outcomes !
 2)! people closest to development and delivery have valuable knowledge that should be recognized
 and used!
 3)! providing safe environments for candid discussion results in outcomes that work !
 4)! helping leaders inspire and empower creates cohesive cultures!


 SmartTalk breaks down silos by bringing people together from across an
 organization – sometimes with clients or customers – to work together in
 overcoming obstacles and developing solutions. !



SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams    6
How Does It Work in
 Organizations?
  SmartTalk re-invigorates the relationship between leaders, staff and
  users. !          !!

                                                                     Groups of staff, stakeholders,
                    TOP DOWN!                                        clients work through their
                                                                     differences to identify a set of
                                                                     recommendations to
                                                                     implement. !




                Leaders identify a strategic goal
                and set others the task of
                making recommendations to
                reach the goal.!                                       BOTTOM UP!

SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams        7
How Does It Work With
 Stakeholders?
The stakeholder application of SmartTalk has been designed to build better bridges
between constituent and corporate interests. Its objective is to find common cause
and build lasting mutual support. It does this by providing safe contexts for
argument and resolution.              It is a process through which superficial differences can
be resolved quickly and fundamental differences can be channeled into new
thinking and creative solutions. It is a method of understanding value from the
knowledgeable customer or constituent viewpoint.!




SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams   8

Recommended for you

Incorporating Sustainability Strategies
Incorporating Sustainability StrategiesIncorporating Sustainability Strategies
Incorporating Sustainability Strategies

Provides one way to overlay sustainability (people, profit, planet) elements onto a Balanced Scorecard (BSC) Strategy Map. Followed up by how to use the Communications Matrix to help plan your Outreach and Communications.

communicationstrategic managementorganizational change
Strategic Partnerships: Maximizing Cross-Sector Relationships
Strategic Partnerships: Maximizing Cross-Sector RelationshipsStrategic Partnerships: Maximizing Cross-Sector Relationships
Strategic Partnerships: Maximizing Cross-Sector Relationships

Great ideas, innovation, and sustainable solutions are what we all hope for when corporations and nonprofits come together to achieve a goal. The results of high quality partnerships can be powerful, yet the hard work required to discover and effectively maximize the strengths of each organization requires creativity, discipline, and commitment. Are you looking for new insights on how to build and sustain strategic partnerships? Do you want to better equip your organization to face potential partnership obstacles?

corporate philanthropychanging our worldnonprofits
Drive Business Transformation thru Enterprise Collaboration & Gamification - ...
Drive Business Transformation thru Enterprise Collaboration & Gamification - ...Drive Business Transformation thru Enterprise Collaboration & Gamification - ...
Drive Business Transformation thru Enterprise Collaboration & Gamification - ...

Drive Business Transformation thru Enterprise Collaboration & Gamification - Enterprise 2.0 Conference

social enterpriseinformation technologysocial business
How Does It Work In Public
 Consultation?
 The public consultation application of              SmartTalk has been designed to offer
 consumers an opportunity to inform the development of products, programs,
 services and policies. It is a forum for an exchange of knowledge that values both
 professional and general knowledge. It makes organizational challenges and the
 public interest more transparent and understandable. It encourages argument,
 discussion and resolution. It is a method of defining value from a broader
 customer or constituent viewpoint.!




SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams   9
Process Cycle
                                                      Briefing

                  Recommendations!

                                                                                     Bias disclosure




Formulation of positions


                                                                                        Interest identification
             Priority setting




                                     interest aggregation and conciliation
                                                                         !


SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams                 10
What Are The Core Values
of SmartTalk ?


SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams   11
Openness and Transparency
 •! Creating a broader, more cohesive, problem-solving and creative
    corporate culture. !

 •! Reducing planning and design time by eliminating barriers – sharing
    knowledge and best practices across units and geographies.!

 •! Getting a clearer picture by recognizing and harnessing the power of
    employee, stakeholder and public knowledge.




SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams   12

Recommended for you

Knowledge Management Tools & Techniques
Knowledge Management Tools & TechniquesKnowledge Management Tools & Techniques
Knowledge Management Tools & Techniques

The document defines and describes various knowledge management tools and techniques including: 1) An after-action review evaluates and captures lessons learned through an informal discussion after a project or activity. 2) A case study provides key qualitative and quantitative information from a project through a structured written examination. 3) A community of practice is a network for people with common interests or problems to explore solutions and share ideas and good practices. 4) A gone well, not gone well gathers candid feedback at the end of an event through an open discussion of what worked and didn't work.

kmknowledge management
Presentation virtual collaboration final
Presentation   virtual collaboration finalPresentation   virtual collaboration final
Presentation virtual collaboration final

This document summarizes a presentation on developing effective virtual teams. It discusses strategies for structuring a constructive virtual culture with trust, tools for creating and developing virtual teams, and how to become an effective virtual leader. The presentation covers challenges of virtual collaboration like lack of physical presence and solutions like using collaboration tools and establishing clear goals and roles. It emphasizes that virtual leaders need skills like open-mindedness, communication, and empowering their teams to succeed in a remote environment. The overall objective is to provide inspiration and strategies for teams to work productively even when members are geographically dispersed.

KM2
KM2KM2
KM2

The document discusses knowledge management and the importance of intrinsic motivation for sharing tacit knowledge. It addresses some key points: 1) Technology should be seen as the infrastructure to enable knowledge sharing, not the focus of knowledge management itself, which is about people and culture. 2) Intrinsic motivation is important for sharing tacit knowledge that is difficult to codify. Extrinsic rewards can undermine intrinsic motivation if not carefully implemented. 3) Successful knowledge management relies on motivating employees to willingly share tacit knowledge through addressing their intrinsic needs for autonomy, competence and relatedness.

Engagement
 •! Sharing knowledge, responsibility, accountability and reward throughout the
    organization or community!

 •! Creating a solid core of supporters who help rather than hinder the corporate
    agenda !

 •! Encouraging the development of an alert, informed and supportive body of
    opinion       !!

 •! Creating the conditions for creativity and continuous improvement!

 •! Creating a framework for rapid implementation!




SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams   13
SmartTalk Minimizes
 Divergence and Maximizes
 Convergence!




SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams   14
“… ho w do y ou determine mutual interest in a
          cross-cultural n egotiation?

          An importan t element is to ask q uestions an d
          listen closely, not so much to what issues they
          may propos e or discus s, bu t as to the reaso ns
          why they are doing so. Onc e the reason behind
          the other part y's stance is identified, i t becomes
          much easier to try to reac h common interests.”

          Steve Cohen, The Negotiation Skills Company, Bost o n .




SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams   15
PROGRAM ENHANCEMENTS!
    Add Value Mapping to an organizational workshop to apply new
    learning to existing opportunities.!




SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams   16

Recommended for you

Net-centric tacit knowledge management
Net-centric tacit knowledge managementNet-centric tacit knowledge management
Net-centric tacit knowledge management

The document discusses a research project aimed at developing a system called MIKE (Most Important Knowledge and Expertise) to automatically capture tacit knowledge and expertise within an organization. The project seeks to embed such a system in everyday workflows to increase visibility of tacit knowledge assets. It outlines the major research objectives and projected outcomes. A pilot project was designed involving personnel records, field trip reports, and emails from a federal agency to test MIKE's design principles in an enterprise environment.

 
by SIKM
sikmkm
P761 Pi
P761 PiP761 Pi
P761 Pi

This document provides information about a 3-day leadership training conference titled "Leadership in Times of Change: Using Communication and Creativity to Engage High-Performing Teams". The conference will focus on refining interpersonal communication, engaging employees, and using innovation and creativity. It will take place from March 29-31, 2010 in Arlington, VA and offers up to 18 CPE credits. Attendees will learn skills like communicating vision, fostering collaboration, leading change, and developing a creative culture. The training is intended for C-level executives, presidents, vice presidents, directors and managers.

How to get the most from your collaborations
How to get the most from your collaborationsHow to get the most from your collaborations
How to get the most from your collaborations

Provides guidelines to get the most from online and offline (and mixed) collaborations. Material presented at Booth Alumni Club of Chicago event April 21 2010

collaborationenterprise 20
For more information about                 SmartTalk or to
                  book a presentation please contact Pam Purves at
                    416.433.3706 mobile or 905.838.1024 office   !




                        Please visit our website at www.placommunications.com!




SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams   17

More Related Content

What's hot

Ryan*MacMillan KUDOS presentation to IAB, 2008
Ryan*MacMillan KUDOS presentation to IAB, 2008Ryan*MacMillan KUDOS presentation to IAB, 2008
Ryan*MacMillan KUDOS presentation to IAB, 2008
Leo Ryan
 
Optimizing group collaboration - MeetingSphere services brochure
Optimizing group collaboration - MeetingSphere services brochureOptimizing group collaboration - MeetingSphere services brochure
Optimizing group collaboration - MeetingSphere services brochure
groupVision | optimizing group collaboration
 
Live the transformation you want to be_final v
Live the transformation you want to be_final vLive the transformation you want to be_final v
Live the transformation you want to be_final v
Andrew Gregoris
 
Applied Knowledge Services: A New Approach for Management and Leadership in t...
Applied Knowledge Services: A New Approach for Management and Leadership in t...Applied Knowledge Services: A New Approach for Management and Leadership in t...
Applied Knowledge Services: A New Approach for Management and Leadership in t...
SIKM
 
An action plan for Knowledge Management
An action plan for Knowledge ManagementAn action plan for Knowledge Management
An action plan for Knowledge Management
Olivier De Schutter
 
Securities America Financial Corp.-Monthly Newsletter-3/11
Securities America Financial Corp.-Monthly Newsletter-3/11Securities America Financial Corp.-Monthly Newsletter-3/11
Securities America Financial Corp.-Monthly Newsletter-3/11
Securities America Inc.
 
Incorporating Sustainability Strategies
Incorporating Sustainability StrategiesIncorporating Sustainability Strategies
Incorporating Sustainability Strategies
SMART Management Consulting
 
Strategic Partnerships: Maximizing Cross-Sector Relationships
Strategic Partnerships: Maximizing Cross-Sector RelationshipsStrategic Partnerships: Maximizing Cross-Sector Relationships
Strategic Partnerships: Maximizing Cross-Sector Relationships
Changing Our World, Inc.
 
Drive Business Transformation thru Enterprise Collaboration & Gamification - ...
Drive Business Transformation thru Enterprise Collaboration & Gamification - ...Drive Business Transformation thru Enterprise Collaboration & Gamification - ...
Drive Business Transformation thru Enterprise Collaboration & Gamification - ...
chakraj
 
Knowledge Management Tools & Techniques
Knowledge Management Tools & TechniquesKnowledge Management Tools & Techniques
Knowledge Management Tools & Techniques
Michael Norton
 
Presentation virtual collaboration final
Presentation   virtual collaboration finalPresentation   virtual collaboration final
Presentation virtual collaboration final
DI - Dansk Industri
 
KM2
KM2KM2
Net-centric tacit knowledge management
Net-centric tacit knowledge managementNet-centric tacit knowledge management
Net-centric tacit knowledge management
SIKM
 
P761 Pi
P761 PiP761 Pi
How to get the most from your collaborations
How to get the most from your collaborationsHow to get the most from your collaborations
How to get the most from your collaborations
David Friedman
 
Asla draft aug27
Asla draft aug27Asla draft aug27
Asla draft aug27
Peter Adams
 

What's hot (16)

Ryan*MacMillan KUDOS presentation to IAB, 2008
Ryan*MacMillan KUDOS presentation to IAB, 2008Ryan*MacMillan KUDOS presentation to IAB, 2008
Ryan*MacMillan KUDOS presentation to IAB, 2008
 
Optimizing group collaboration - MeetingSphere services brochure
Optimizing group collaboration - MeetingSphere services brochureOptimizing group collaboration - MeetingSphere services brochure
Optimizing group collaboration - MeetingSphere services brochure
 
Live the transformation you want to be_final v
Live the transformation you want to be_final vLive the transformation you want to be_final v
Live the transformation you want to be_final v
 
Applied Knowledge Services: A New Approach for Management and Leadership in t...
Applied Knowledge Services: A New Approach for Management and Leadership in t...Applied Knowledge Services: A New Approach for Management and Leadership in t...
Applied Knowledge Services: A New Approach for Management and Leadership in t...
 
An action plan for Knowledge Management
An action plan for Knowledge ManagementAn action plan for Knowledge Management
An action plan for Knowledge Management
 
Securities America Financial Corp.-Monthly Newsletter-3/11
Securities America Financial Corp.-Monthly Newsletter-3/11Securities America Financial Corp.-Monthly Newsletter-3/11
Securities America Financial Corp.-Monthly Newsletter-3/11
 
Incorporating Sustainability Strategies
Incorporating Sustainability StrategiesIncorporating Sustainability Strategies
Incorporating Sustainability Strategies
 
Strategic Partnerships: Maximizing Cross-Sector Relationships
Strategic Partnerships: Maximizing Cross-Sector RelationshipsStrategic Partnerships: Maximizing Cross-Sector Relationships
Strategic Partnerships: Maximizing Cross-Sector Relationships
 
Drive Business Transformation thru Enterprise Collaboration & Gamification - ...
Drive Business Transformation thru Enterprise Collaboration & Gamification - ...Drive Business Transformation thru Enterprise Collaboration & Gamification - ...
Drive Business Transformation thru Enterprise Collaboration & Gamification - ...
 
Knowledge Management Tools & Techniques
Knowledge Management Tools & TechniquesKnowledge Management Tools & Techniques
Knowledge Management Tools & Techniques
 
Presentation virtual collaboration final
Presentation   virtual collaboration finalPresentation   virtual collaboration final
Presentation virtual collaboration final
 
KM2
KM2KM2
KM2
 
Net-centric tacit knowledge management
Net-centric tacit knowledge managementNet-centric tacit knowledge management
Net-centric tacit knowledge management
 
P761 Pi
P761 PiP761 Pi
P761 Pi
 
How to get the most from your collaborations
How to get the most from your collaborationsHow to get the most from your collaborations
How to get the most from your collaborations
 
Asla draft aug27
Asla draft aug27Asla draft aug27
Asla draft aug27
 

Viewers also liked

Quality Content That Compels Readers To Read Further.........
Quality Content That Compels Readers To Read Further.........Quality Content That Compels Readers To Read Further.........
Quality Content That Compels Readers To Read Further.........
Wisitech Infosolutions Pvt. Ltd.
 
50 Inning Fundraiser
50 Inning Fundraiser50 Inning Fundraiser
50 Inning Fundraiser
teachnfool
 
Purple And Gray Game
Purple And Gray GamePurple And Gray Game
Purple And Gray Game
teachnfool
 
Smart talk presentation 4
Smart talk presentation 4Smart talk presentation 4
Smart talk presentation 4
pampurves
 
MKT-04752 CorpTechBro_4-29-15_c_L
MKT-04752 CorpTechBro_4-29-15_c_LMKT-04752 CorpTechBro_4-29-15_c_L
MKT-04752 CorpTechBro_4-29-15_c_L
Ric Kositzke
 
Dangerous Offernder Laws In Canada
Dangerous  Offernder  Laws In  CanadaDangerous  Offernder  Laws In  Canada
Dangerous Offernder Laws In Canada
Daniel Brodsky
 
Smart talk
Smart talk Smart talk
Smart talk
pampurves
 
Customized Shopping Cart Solutions
Customized Shopping Cart SolutionsCustomized Shopping Cart Solutions
Customized Shopping Cart Solutions
Wisitech Infosolutions Pvt. Ltd.
 

Viewers also liked (8)

Quality Content That Compels Readers To Read Further.........
Quality Content That Compels Readers To Read Further.........Quality Content That Compels Readers To Read Further.........
Quality Content That Compels Readers To Read Further.........
 
50 Inning Fundraiser
50 Inning Fundraiser50 Inning Fundraiser
50 Inning Fundraiser
 
Purple And Gray Game
Purple And Gray GamePurple And Gray Game
Purple And Gray Game
 
Smart talk presentation 4
Smart talk presentation 4Smart talk presentation 4
Smart talk presentation 4
 
MKT-04752 CorpTechBro_4-29-15_c_L
MKT-04752 CorpTechBro_4-29-15_c_LMKT-04752 CorpTechBro_4-29-15_c_L
MKT-04752 CorpTechBro_4-29-15_c_L
 
Dangerous Offernder Laws In Canada
Dangerous  Offernder  Laws In  CanadaDangerous  Offernder  Laws In  Canada
Dangerous Offernder Laws In Canada
 
Smart talk
Smart talk Smart talk
Smart talk
 
Customized Shopping Cart Solutions
Customized Shopping Cart SolutionsCustomized Shopping Cart Solutions
Customized Shopping Cart Solutions
 

Similar to Smart talk presentation 4

How to achieve guaranteed success through Collaboration & Teamwork
How to achieve guaranteed success through Collaboration & TeamworkHow to achieve guaranteed success through Collaboration & Teamwork
How to achieve guaranteed success through Collaboration & Teamwork
Auraa Image Management & Consulting
 
24 PART 1 Business CommuniCATion FoundATions 2 Mastering Team Skills And In...
24  PART 1  Business CommuniCATion FoundATions 2 Mastering Team Skills And In...24  PART 1  Business CommuniCATion FoundATions 2 Mastering Team Skills And In...
24 PART 1 Business CommuniCATion FoundATions 2 Mastering Team Skills And In...
Leonard Goudy
 
PRESTO Digital Ideation 2019
PRESTO Digital Ideation 2019PRESTO Digital Ideation 2019
PRESTO Digital Ideation 2019
TOPP Tactical Intelligence Ltd
 
Brian Solis - The End of business as usual
Brian Solis - The End of business as usualBrian Solis - The End of business as usual
Brian Solis - The End of business as usual
SMICS
 
Managing Knowledge
Managing KnowledgeManaging Knowledge
Managing Knowledge
Eman Rashed
 
Knowledge Management in Consulting Industry
Knowledge Management in Consulting Industry Knowledge Management in Consulting Industry
Knowledge Management in Consulting Industry
Sunita Sharma
 
Building Strong Virtual Teams
Building Strong Virtual TeamsBuilding Strong Virtual Teams
Building Strong Virtual Teams
Olivier Serrat
 
Organizational Capacity Assessment Tool
Organizational Capacity Assessment ToolOrganizational Capacity Assessment Tool
Organizational Capacity Assessment Tool
Facilitation & Process, LLC
 
Convening Design.pdf
Convening Design.pdfConvening Design.pdf
Convening Design.pdf
Marli77
 
7 Pro Tips for Improving Business.pdf
7 Pro Tips for Improving Business.pdf7 Pro Tips for Improving Business.pdf
7 Pro Tips for Improving Business.pdf
Enterprise Wired
 
Grant Experience Design
Grant Experience DesignGrant Experience Design
Grant Experience Design
Outsprint
 
Cross-Functional Collaboration: A Comprehensive Guide | Enterprise Wired
Cross-Functional Collaboration: A Comprehensive Guide | Enterprise WiredCross-Functional Collaboration: A Comprehensive Guide | Enterprise Wired
Cross-Functional Collaboration: A Comprehensive Guide | Enterprise Wired
Enterprise Wired
 
Cross-Functional Collaboration: A Comprehensive Guide | Enterprise Wired
Cross-Functional Collaboration: A Comprehensive Guide | Enterprise WiredCross-Functional Collaboration: A Comprehensive Guide | Enterprise Wired
Cross-Functional Collaboration: A Comprehensive Guide | Enterprise Wired
Enterprise Wired
 
Social Business Scorecard
Social Business ScorecardSocial Business Scorecard
Social Business Scorecard
Mark Bean
 
'InnovateVirtual' Targeted Communication
'InnovateVirtual'  Targeted Communication 'InnovateVirtual'  Targeted Communication
'InnovateVirtual' Targeted Communication
Eric Bruggeman ET
 
Leadership Communication_Leadership Excellence_September 2014
Leadership Communication_Leadership Excellence_September 2014Leadership Communication_Leadership Excellence_September 2014
Leadership Communication_Leadership Excellence_September 2014
Centre for Executive Education
 
Knowledge Management (KM) Strategy for Wipro Consulting
Knowledge Management (KM) Strategy for Wipro ConsultingKnowledge Management (KM) Strategy for Wipro Consulting
Knowledge Management (KM) Strategy for Wipro Consulting
Ragesh Nair
 
Thrive on Jive: 6 Pillars of Social Media Marketing Success
Thrive on Jive: 6 Pillars of Social Media Marketing SuccessThrive on Jive: 6 Pillars of Social Media Marketing Success
Thrive on Jive: 6 Pillars of Social Media Marketing Success
Deirdre Walsh
 
8 Essential Interpersonal Skills Project Manager Must Have!
8 Essential Interpersonal Skills Project Manager Must Have! 8 Essential Interpersonal Skills Project Manager Must Have!
8 Essential Interpersonal Skills Project Manager Must Have!
PMExamSmartNotes
 
Managing Virtual Teams
Managing Virtual TeamsManaging Virtual Teams
Managing Virtual Teams
pquinn1
 

Similar to Smart talk presentation 4 (20)

How to achieve guaranteed success through Collaboration & Teamwork
How to achieve guaranteed success through Collaboration & TeamworkHow to achieve guaranteed success through Collaboration & Teamwork
How to achieve guaranteed success through Collaboration & Teamwork
 
24 PART 1 Business CommuniCATion FoundATions 2 Mastering Team Skills And In...
24  PART 1  Business CommuniCATion FoundATions 2 Mastering Team Skills And In...24  PART 1  Business CommuniCATion FoundATions 2 Mastering Team Skills And In...
24 PART 1 Business CommuniCATion FoundATions 2 Mastering Team Skills And In...
 
PRESTO Digital Ideation 2019
PRESTO Digital Ideation 2019PRESTO Digital Ideation 2019
PRESTO Digital Ideation 2019
 
Brian Solis - The End of business as usual
Brian Solis - The End of business as usualBrian Solis - The End of business as usual
Brian Solis - The End of business as usual
 
Managing Knowledge
Managing KnowledgeManaging Knowledge
Managing Knowledge
 
Knowledge Management in Consulting Industry
Knowledge Management in Consulting Industry Knowledge Management in Consulting Industry
Knowledge Management in Consulting Industry
 
Building Strong Virtual Teams
Building Strong Virtual TeamsBuilding Strong Virtual Teams
Building Strong Virtual Teams
 
Organizational Capacity Assessment Tool
Organizational Capacity Assessment ToolOrganizational Capacity Assessment Tool
Organizational Capacity Assessment Tool
 
Convening Design.pdf
Convening Design.pdfConvening Design.pdf
Convening Design.pdf
 
7 Pro Tips for Improving Business.pdf
7 Pro Tips for Improving Business.pdf7 Pro Tips for Improving Business.pdf
7 Pro Tips for Improving Business.pdf
 
Grant Experience Design
Grant Experience DesignGrant Experience Design
Grant Experience Design
 
Cross-Functional Collaboration: A Comprehensive Guide | Enterprise Wired
Cross-Functional Collaboration: A Comprehensive Guide | Enterprise WiredCross-Functional Collaboration: A Comprehensive Guide | Enterprise Wired
Cross-Functional Collaboration: A Comprehensive Guide | Enterprise Wired
 
Cross-Functional Collaboration: A Comprehensive Guide | Enterprise Wired
Cross-Functional Collaboration: A Comprehensive Guide | Enterprise WiredCross-Functional Collaboration: A Comprehensive Guide | Enterprise Wired
Cross-Functional Collaboration: A Comprehensive Guide | Enterprise Wired
 
Social Business Scorecard
Social Business ScorecardSocial Business Scorecard
Social Business Scorecard
 
'InnovateVirtual' Targeted Communication
'InnovateVirtual'  Targeted Communication 'InnovateVirtual'  Targeted Communication
'InnovateVirtual' Targeted Communication
 
Leadership Communication_Leadership Excellence_September 2014
Leadership Communication_Leadership Excellence_September 2014Leadership Communication_Leadership Excellence_September 2014
Leadership Communication_Leadership Excellence_September 2014
 
Knowledge Management (KM) Strategy for Wipro Consulting
Knowledge Management (KM) Strategy for Wipro ConsultingKnowledge Management (KM) Strategy for Wipro Consulting
Knowledge Management (KM) Strategy for Wipro Consulting
 
Thrive on Jive: 6 Pillars of Social Media Marketing Success
Thrive on Jive: 6 Pillars of Social Media Marketing SuccessThrive on Jive: 6 Pillars of Social Media Marketing Success
Thrive on Jive: 6 Pillars of Social Media Marketing Success
 
8 Essential Interpersonal Skills Project Manager Must Have!
8 Essential Interpersonal Skills Project Manager Must Have! 8 Essential Interpersonal Skills Project Manager Must Have!
8 Essential Interpersonal Skills Project Manager Must Have!
 
Managing Virtual Teams
Managing Virtual TeamsManaging Virtual Teams
Managing Virtual Teams
 

Smart talk presentation 4

  • 1. SmartTalk a consultative workshop that uses dialogue to gain advantage and solve your most intractable problems SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 1
  • 2. SmartTalk is a LEAN aligned discussion process designed to engage communities, stakeholders or employees in problem-solving and business development. A conversation that takes you from problem to solution. From opportunity to advantage. ! SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 2
  • 3. What do we mean by LEAN aligned? SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 3
  • 4. SmartTalk samples opinion, reveals opposition, finds solutions, builds teams, distributes responsibility and accountability, reduces waste and errors and aligns interests. It reduces planning and development time. It breaks down barriers. It is a catalyst for creativity. It is a tool for continuous improvement.! SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 4
  • 5. How Does It Work in Organizations? !SmartTalk has been designed to engage people in effective conversations about organization, business and product development, strategic planning and marketing. ! !It’s objectives are: ! 1)! lasting results! 2)! streamlined internal processes ! 3)! innovation ! 4)! greater effectiveness in planning, implementation and marketing! 5)! Team building! SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 5
  • 6. How Does It Work in Organizations? It’s principals are: ! 1)! cross-disciplinary conversations yield the most creative and practical outcomes ! 2)! people closest to development and delivery have valuable knowledge that should be recognized and used! 3)! providing safe environments for candid discussion results in outcomes that work ! 4)! helping leaders inspire and empower creates cohesive cultures! SmartTalk breaks down silos by bringing people together from across an organization – sometimes with clients or customers – to work together in overcoming obstacles and developing solutions. ! SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 6
  • 7. How Does It Work in Organizations? SmartTalk re-invigorates the relationship between leaders, staff and users. ! !! Groups of staff, stakeholders, TOP DOWN! clients work through their differences to identify a set of recommendations to implement. ! Leaders identify a strategic goal and set others the task of making recommendations to reach the goal.! BOTTOM UP! SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 7
  • 8. How Does It Work With Stakeholders? The stakeholder application of SmartTalk has been designed to build better bridges between constituent and corporate interests. Its objective is to find common cause and build lasting mutual support. It does this by providing safe contexts for argument and resolution. It is a process through which superficial differences can be resolved quickly and fundamental differences can be channeled into new thinking and creative solutions. It is a method of understanding value from the knowledgeable customer or constituent viewpoint.! SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 8
  • 9. How Does It Work In Public Consultation? The public consultation application of SmartTalk has been designed to offer consumers an opportunity to inform the development of products, programs, services and policies. It is a forum for an exchange of knowledge that values both professional and general knowledge. It makes organizational challenges and the public interest more transparent and understandable. It encourages argument, discussion and resolution. It is a method of defining value from a broader customer or constituent viewpoint.! SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 9
  • 10. Process Cycle Briefing Recommendations! Bias disclosure Formulation of positions Interest identification Priority setting interest aggregation and conciliation ! SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 10
  • 11. What Are The Core Values of SmartTalk ? SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 11
  • 12. Openness and Transparency •! Creating a broader, more cohesive, problem-solving and creative corporate culture. ! •! Reducing planning and design time by eliminating barriers – sharing knowledge and best practices across units and geographies.! •! Getting a clearer picture by recognizing and harnessing the power of employee, stakeholder and public knowledge. SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 12
  • 13. Engagement •! Sharing knowledge, responsibility, accountability and reward throughout the organization or community! •! Creating a solid core of supporters who help rather than hinder the corporate agenda ! •! Encouraging the development of an alert, informed and supportive body of opinion !! •! Creating the conditions for creativity and continuous improvement! •! Creating a framework for rapid implementation! SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 13
  • 14. SmartTalk Minimizes Divergence and Maximizes Convergence! SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 14
  • 15. “… ho w do y ou determine mutual interest in a cross-cultural n egotiation? An importan t element is to ask q uestions an d listen closely, not so much to what issues they may propos e or discus s, bu t as to the reaso ns why they are doing so. Onc e the reason behind the other part y's stance is identified, i t becomes much easier to try to reac h common interests.” Steve Cohen, The Negotiation Skills Company, Bost o n . SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 15
  • 16. PROGRAM ENHANCEMENTS! Add Value Mapping to an organizational workshop to apply new learning to existing opportunities.! SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 16
  • 17. For more information about SmartTalk or to book a presentation please contact Pam Purves at 416.433.3706 mobile or 905.838.1024 office ! Please visit our website at www.placommunications.com! SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 17