SmartTalk is a dialogue process designed to engage stakeholders in problem-solving and developing solutions. It samples opinions, considers all perspectives, and builds consensus to find solutions. The process brings together people from across departments and organizations to reduce barriers and spark creativity.
Applied Knowledge Services: A New Approach for Management and Leadership in t...
Guy St. Clair and Barrie Levy propose a new approach called "knowledge services" for managing organizations in the 21st century. Knowledge services converges information management, knowledge management, and strategic learning into a single operational function to ensure the highest levels of knowledge sharing. The knowledge strategist is responsible for defining the knowledge culture and leading the organization as a knowledge culture. Critical success factors for knowledge services include conducting a knowledge audit to evaluate how well knowledge is shared, leading change instead of managing it, and facilitating collaboration across the organization.
This guide gives the big picture about how to implement a KM program in an organization. Take it as a checklist of what has to be taken into account in such implementation.
Securities America Financial Corp.-Monthly Newsletter-3/11
Securities America Financial Corporation is a financial advisory firm offering investment advice and other financial products & services. It is based in La Vista, Nebraska. It reviews your financial processes and delivers high performance products & services in the financial domain. Also Securities America is the most reputed firm when it comes to corporate clients, and has a monthly newsletter which provides a lot of information about the latest developments in the company and the finance world in general. Go through it and feel free to tell us what you feel.
Provides one way to overlay sustainability (people, profit, planet) elements onto a Balanced Scorecard (BSC) Strategy Map. Followed up by how to use the Communications Matrix to help plan your Outreach and Communications.
Great ideas, innovation, and sustainable solutions are what we all hope for when corporations and nonprofits come together to achieve a goal. The results of high quality partnerships can be powerful, yet the hard work required to discover and effectively maximize the strengths of each organization requires creativity, discipline, and commitment. Are you looking for new insights on how to build and sustain strategic partnerships? Do you want to better equip your organization to face potential partnership obstacles?
The document defines and describes various knowledge management tools and techniques including:
1) An after-action review evaluates and captures lessons learned through an informal discussion after a project or activity.
2) A case study provides key qualitative and quantitative information from a project through a structured written examination.
3) A community of practice is a network for people with common interests or problems to explore solutions and share ideas and good practices.
4) A gone well, not gone well gathers candid feedback at the end of an event through an open discussion of what worked and didn't work.
This document summarizes a presentation on developing effective virtual teams. It discusses strategies for structuring a constructive virtual culture with trust, tools for creating and developing virtual teams, and how to become an effective virtual leader. The presentation covers challenges of virtual collaboration like lack of physical presence and solutions like using collaboration tools and establishing clear goals and roles. It emphasizes that virtual leaders need skills like open-mindedness, communication, and empowering their teams to succeed in a remote environment. The overall objective is to provide inspiration and strategies for teams to work productively even when members are geographically dispersed.
The document discusses knowledge management and the importance of intrinsic motivation for sharing tacit knowledge. It addresses some key points:
1) Technology should be seen as the infrastructure to enable knowledge sharing, not the focus of knowledge management itself, which is about people and culture.
2) Intrinsic motivation is important for sharing tacit knowledge that is difficult to codify. Extrinsic rewards can undermine intrinsic motivation if not carefully implemented.
3) Successful knowledge management relies on motivating employees to willingly share tacit knowledge through addressing their intrinsic needs for autonomy, competence and relatedness.
The document discusses a research project aimed at developing a system called MIKE (Most Important Knowledge and Expertise) to automatically capture tacit knowledge and expertise within an organization. The project seeks to embed such a system in everyday workflows to increase visibility of tacit knowledge assets. It outlines the major research objectives and projected outcomes. A pilot project was designed involving personnel records, field trip reports, and emails from a federal agency to test MIKE's design principles in an enterprise environment.
This document provides information about a 3-day leadership training conference titled "Leadership in Times of Change: Using Communication and Creativity to Engage High-Performing Teams". The conference will focus on refining interpersonal communication, engaging employees, and using innovation and creativity. It will take place from March 29-31, 2010 in Arlington, VA and offers up to 18 CPE credits. Attendees will learn skills like communicating vision, fostering collaboration, leading change, and developing a creative culture. The training is intended for C-level executives, presidents, vice presidents, directors and managers.
Provides guidelines to get the most from online and offline (and mixed) collaborations. Material presented at Booth Alumni Club of Chicago event April 21 2010
groupVision was established in the early 90s and has acquired a unique expertise in leading products for collaboration. Our in-depth understanding of group processes is based on a distilled experience of more than 15 years in computer support for cooperative learning with MeetingSphere. No matter your unique challenge, we can advise on a cost efficient solution for every group collaboration need and implement it with you.
Live the transformation you want to be_final vAndrew Gregoris
This document outlines a four-step framework for achieving meaningful digital transformation. Step 1 involves using visualization techniques to understand complex transformation opportunities. Step 2 emphasizes the need for collaborative alignment across stakeholders through co-creation. Step 3 recommends embracing experimentation and "wrong thinking" to explore new ideas. Step 4 proposes unleashing internal storytelling to mobilize hearts and minds for transformation. The overall framework stresses the importance of human-centered approaches over just technological capabilities for successful digital change.
Applied Knowledge Services: A New Approach for Management and Leadership in t...SIKM
Guy St. Clair and Barrie Levy propose a new approach called "knowledge services" for managing organizations in the 21st century. Knowledge services converges information management, knowledge management, and strategic learning into a single operational function to ensure the highest levels of knowledge sharing. The knowledge strategist is responsible for defining the knowledge culture and leading the organization as a knowledge culture. Critical success factors for knowledge services include conducting a knowledge audit to evaluate how well knowledge is shared, leading change instead of managing it, and facilitating collaboration across the organization.
This guide gives the big picture about how to implement a KM program in an organization. Take it as a checklist of what has to be taken into account in such implementation.
Securities America Financial Corporation is a financial advisory firm offering investment advice and other financial products & services. It is based in La Vista, Nebraska. It reviews your financial processes and delivers high performance products & services in the financial domain. Also Securities America is the most reputed firm when it comes to corporate clients, and has a monthly newsletter which provides a lot of information about the latest developments in the company and the finance world in general. Go through it and feel free to tell us what you feel.
Provides one way to overlay sustainability (people, profit, planet) elements onto a Balanced Scorecard (BSC) Strategy Map. Followed up by how to use the Communications Matrix to help plan your Outreach and Communications.
Great ideas, innovation, and sustainable solutions are what we all hope for when corporations and nonprofits come together to achieve a goal. The results of high quality partnerships can be powerful, yet the hard work required to discover and effectively maximize the strengths of each organization requires creativity, discipline, and commitment. Are you looking for new insights on how to build and sustain strategic partnerships? Do you want to better equip your organization to face potential partnership obstacles?
The document defines and describes various knowledge management tools and techniques including:
1) An after-action review evaluates and captures lessons learned through an informal discussion after a project or activity.
2) A case study provides key qualitative and quantitative information from a project through a structured written examination.
3) A community of practice is a network for people with common interests or problems to explore solutions and share ideas and good practices.
4) A gone well, not gone well gathers candid feedback at the end of an event through an open discussion of what worked and didn't work.
This document summarizes a presentation on developing effective virtual teams. It discusses strategies for structuring a constructive virtual culture with trust, tools for creating and developing virtual teams, and how to become an effective virtual leader. The presentation covers challenges of virtual collaboration like lack of physical presence and solutions like using collaboration tools and establishing clear goals and roles. It emphasizes that virtual leaders need skills like open-mindedness, communication, and empowering their teams to succeed in a remote environment. The overall objective is to provide inspiration and strategies for teams to work productively even when members are geographically dispersed.
The document discusses knowledge management and the importance of intrinsic motivation for sharing tacit knowledge. It addresses some key points:
1) Technology should be seen as the infrastructure to enable knowledge sharing, not the focus of knowledge management itself, which is about people and culture.
2) Intrinsic motivation is important for sharing tacit knowledge that is difficult to codify. Extrinsic rewards can undermine intrinsic motivation if not carefully implemented.
3) Successful knowledge management relies on motivating employees to willingly share tacit knowledge through addressing their intrinsic needs for autonomy, competence and relatedness.
The document discusses a research project aimed at developing a system called MIKE (Most Important Knowledge and Expertise) to automatically capture tacit knowledge and expertise within an organization. The project seeks to embed such a system in everyday workflows to increase visibility of tacit knowledge assets. It outlines the major research objectives and projected outcomes. A pilot project was designed involving personnel records, field trip reports, and emails from a federal agency to test MIKE's design principles in an enterprise environment.
This document provides information about a 3-day leadership training conference titled "Leadership in Times of Change: Using Communication and Creativity to Engage High-Performing Teams". The conference will focus on refining interpersonal communication, engaging employees, and using innovation and creativity. It will take place from March 29-31, 2010 in Arlington, VA and offers up to 18 CPE credits. Attendees will learn skills like communicating vision, fostering collaboration, leading change, and developing a creative culture. The training is intended for C-level executives, presidents, vice presidents, directors and managers.
How to get the most from your collaborationsDavid Friedman
Provides guidelines to get the most from online and offline (and mixed) collaborations. Material presented at Booth Alumni Club of Chicago event April 21 2010
The document provides an outline for a presentation on knowledge management. It introduces the concepts of KM and discusses why it is important for organizations. It then presents a KM model and shares a case study of how one organization successfully implemented KM. The presentation outlines how to design and implement KM, including creating a culture of contribution and leveraging knowledge through technology and processes. It concludes by discussing measuring the impact of KM efforts.
This document discusses content creation services offered by Wisitech, including writing web content, blog posts, articles, and social media posts. It outlines their strategy for developing compelling and persuasive content that introduces brands, builds awareness and credibility, and encourages actions like purchases. The document describes their process for researching, writing, and optimizing content for SEO factors like keywords. It provides examples of content formats and styles that engage audiences and induce responses.
Okeechobee High School Brahman Baseball team held a 50-inning fundraiser on February 7, 2009. The summary includes photos from the event showing players relaxing between innings, stretching, coaching from the dugout and field, and completing 50 innings. The document encourages submitting additional photos from the fundraiser to the provided email or on the team's Facebook page.
- Cardiac Science is a company founded in 1991 that develops automated external defibrillator (AED) technology, with over 500,000 AEDs deployed globally.
- The document discusses Cardiac Science's history of innovation, including developing the first fully automatic bedside defibrillator and receiving FDA clearance for the first AED.
- It promotes the Powerheart G5 AED as the first FDA-cleared AED to combine features like fully automatic shock delivery, dual-language functionality, and variable escalating energy.
The document discusses Canada's dangerous offender legislation and long-term offender designation. It provides an overview of the legislative framework, purposes of the criminal law, sentencing process, and amendments made to the legislation in 1997 which created the long-term offender designation and required indeterminate sentences for dangerous offenders. It also discusses issues around the adversarial system, public pressure, and an expert's role in these proceedings.
SmartTalk is a dialogue process designed to engage stakeholders in problem-solving and developing solutions. It samples opinions, considers all perspectives, and builds consensus to find solutions. The process brings together people from across departments and organizations to reduce barriers and spark creativity.
Collaboration and teamwork are essential elements of a successful and thriving workplace. In today's interconnected and fast-paced world, organizations recognize the significance of fostering a collaborative culture to drive innovation, achieve goals, and adapt to changing dynamics. Collaboration and teamwork involve individuals working together towards a common objective, leveraging their diverse skills, knowledge, and perspectives to achieve collective success.
Effective collaboration and teamwork lead to improved problem-solving, enhanced creativity, increased productivity, and stronger relationships within teams. When individuals collaborate, they pool their strengths and resources, enabling them to tackle complex challenges that may be beyond the capabilities of any one person.
Leaders play a pivotal role in fostering collaboration and teamwork within their teams. This presentation talks about the importance of promoting a culture that encourages cooperation and knowledge-sharing, breaking down silos and facilitating seamless communication across departments or functions, and suggests ways for creating opportunities for cross-functional collaboration and team-building activities to promote a shared vision.
At Auraa Image Management and Consulting (AIM&C), we understand the significance of collaboration and teamwork in fostering organizational success. Our comprehensive range of services includes Leadership Skills, Leadership Development, Leadership Communication, and Leadership Gravitas, all of which contribute to building effective collaborative cultures. With our expertise and experience, we have helped numerous clients across India, including cities like Delhi, NCR, Mumbai, Hyderabad, Bangalore, and more, unlock the power of collaboration within their teams.
Ms. Samira Gupta, the Founder of AIM&C and a renowned Executive Presence Coach in India, brings over 25 years of corporate experience and a decade-long focus on Leadership Training, Executive Presence Coaching, and Image Consulting. Partner with us to develop the crucial leadership skills of collaboration and teamwork within your organization, and empower your teams to achieve their highest potential.
Visit www.auraaimage.com to learn more about our services and how we can assist you in developing a collaborative and high-performing workplace. You can reach us at +91 9958934766 or samira@auraaimage.com
Elevate your leadership and team's performance with Auraa Image Management and Consulting - your trusted partner for professional growth.
24 PART 1 Business CommuniCATion FoundATions 2 Mastering Team Skills And In...Leonard Goudy
Team communication and interpersonal skills are essential for business success. Effective teams have clear goals, shared purpose, and engage all members. They communicate openly and build consensus. Guidelines for collaborative writing include agreeing on goals, clarifying roles, and establishing processes. Technologies like content management systems, wikis, and shared workspaces facilitate collaboration. Providing constructive feedback focuses on improvement rather than criticism of individuals.
In the decades to come, open innovation will play a key role in developed economies revolutionising how organisations deliver value to their customers, shareholders and employees.
This focus on IDEATION will allow companies to become or remain innovative, increasing the chances for new products, customer acquisition and increased financial performance.
PRESTO’s idea crowdsourcing functionality allows your leadership team to ‘throw challenges’ to the crowd accelerating the idea generation process to align your staff’s problem solving skills with the executive corporate growth strategy
In Brian's new book, he outlines therising threat of Digital Darwinism, thephenomenon that affects organizationswhen technology and society evolvefaster than the ability to adapt. It's morethan social media. It's the confluenceof disruptive technology and theevolution of consumer behavior. Briandepicts how leadership can surviveDigital Darwinism by understandingcustomer and employee behavior,their expectations, and how it differsfrom traditional consumers of the past.He reviews disruptive technology,innovative business models, and newopportunities. He also demonstratesbest practices and methodologies toalign the organization with a commonand meaningful vision and strategy, andshared objectives.
The document discusses knowledge acquisition for expert systems. It outlines several key methods for acquiring knowledge from human experts, including observing experts solving real problems, conducting discussions to identify required data and procedures, having experts solve example problems verbally while explaining their rationale, developing rules based on interviews and testing them, and comparing responses from multiple experts. The goal is to carefully organize the acquired knowledge into a structured format like rules that can be implemented in an expert system.
Knowledge Management in Consulting Industry Sunita Sharma
Knowledge management is important for consulting firms to improve efficiency and collaboration. There are two main strategies - personalization focuses on expert networks and conversations while codification involves documenting solutions in repositories. Tools include intranets, team spaces, video conferencing, portals, repositories, and social networks.
A case study shows a consulting firm lacked efficient knowledge sharing across offices. They hired a firm to evaluate their needs and implement best practices. Solutions included identifying collaboration tools, selecting software, and training for effective knowledge management. When implemented correctly, knowledge management allows reuse of expertise and growth.
Virtual team management is the ability to organize and coordinate with effect a group whose members are not in the same location or time zone, and may not even work for the organization. The predictor of success is–as always–clarity of purpose. But, virtual team management requires deeper understanding of people, process, and technology, and recognition that trust is a more limiting factor compared with face-to-face interactions.
These slides are from a session presented at the November 12-13 "Hacking Social Impact: Unconference" with a spotlight social entrepreneurship, impact investment. This session discussed assessing organizations capacity from the perspective of my work as a volunteer partner with Social Venture Partners Portland.
For more on the conference http://socialventuresociety.org/unconference/
Convenings have enormous potential to drive impact. For decades, global leaders have come together at the Rockefeller Foundation's Bellagio Center, using convening as a tool to map the landscape of emerging fields, to forge new alliances, to discover breakthrough pathways to impact, and to accelerate collective action in addressing the world's toughest challenges. Yet, many convenings never achieve their full potential. We've all attended a gathering where participants were distracted or disengaged. Where we didn't connect meaningfully with the content. Where there was a missing crackle of energy between the participants. Our philosophy is that intentional design can bridge that gap. The Convening Guide is a resource created to help organizers sharpen the purpose of their gatherings and craft an intentional participant experience, factors that enable a convening to achieve its full potential and more importantly, create a greater chance of achieving lasting impact after.
In this article, we will delve deep into seven essential tips for enhancing your business’s internal communication system: 1. Embrace Digital Tools and Platforms 2. Foster an Open and Inclusive Culture 3. Develop Clear Communication Channels 4. Implement Regular Training and Workshops 5. Leverage Visual Communication
Designing a new end-to-end grant experience from ground up, from outside in.
In November 2014, SG Enable started a design sprint project with Outsprint to envision a new end-to-end experience for their new grant. This project tapped on human-centered design tools and techniques to help SG Enable better understand the needs and challenges faced by grant applicants, grant makers and other partners. This report captures the findings and ideas generated from the project.
SG Enable | SG Enable is an agency dedicated to enabling persons with disabilities.
https://www.sgenable.sg/
Outsprint | The fastest way to innovate public policy & social services.
http://outsprint.io
Cross-Functional Collaboration: A Comprehensive Guide | Enterprise WiredEnterprise Wired
In this comprehensive guide, we explore the principles, benefits, and best practices of cross-functional collaboration and how it can propel businesses toward success.
Cross-Functional Collaboration: A Comprehensive Guide | Enterprise WiredEnterprise Wired
In this comprehensive guide, we explore the principles, benefits, and best practices of cross-functional collaboration and how it can propel businesses toward success.
This document discusses social business technology and provides a self-assessment tool to measure an organization's social business capability maturity. It explains that social business uses social technologies to boost collaboration among employees and with customers. It then outlines common uses of social business technologies and provides a 5-level model to assess an organization's social business capability, from unmanaged to optimized. It encourages starting with listening and provides next steps to develop a strategy and roadmap to become a more social business.
The communication and training resource book is actually over 700 pages. I’d like to eventually make it all available online. The book preview is 106 pages and illustrates the use of web-based technology for engaging real-time measures, contribution, and delegated results. The book showcases EmployeeTalk Technology in the process, and examples dialogs and concepts in the application of methods, techniques, and tools. I focus on development in over forty core competencies that can help anyone wanting to grow with their organization. One of the main focuses is on follow-through actions, exercises, and other book readings to help performance growth.
The document discusses the importance of communication skills for effective leadership. It states that great leaders are able to share knowledge and ideas to motivate others towards common goals. It also outlines some effective communication practices for leaders, including maintaining an open communication climate, active listening, discernment, and facilitating strategic conversations across levels. The document emphasizes that communication is the most important tool for leaders to influence and motivate others to further organizational goals.
Knowledge Management (KM) Strategy for Wipro ConsultingRagesh Nair
I put together this very high-level KM strategy deck for Wipro Consulting, as part of an interview assignment. This is purely my vision and thought process, and does not reflect Wipro's opinions or strategy in any way.
Thrive on Jive: 6 Pillars of Social Media Marketing SuccessDeirdre Walsh
This presentation showcases the steps needed to develop a successful social media strategy. It focuses on building a good process for listening and engaging with key stakeholders across the Social Web.
8 Essential Interpersonal Skills Project Manager Must Have! PMExamSmartNotes
** Special announcement: Sign-up for my free PMP course now > http://bit.ly/freepmpcourse
This presentation talks about the 8 essential interpersonal skills that a project manager must understand and practice. This topic is part of PMBOK (Tools and Techniques of Manage Project Team and Develop Project Team processes from Project Human Resources Management knowledge area) and is helpful in your preparation for PMP or CAPM certification exams. Or you can use this to understand more about project management.
For more detailed study notes visit www.PMExamSmartNotes.com.
The document provides 10 tips for best practices in managing virtual teams using web tools. It recommends establishing clear standards and communication routines, selecting the right collaboration tools, and finding ways for team members to socially interact and share ideas online. It also emphasizes celebrating accomplishments, creating transparency, enabling ongoing learning, and considering the diversity of team members when selecting tools. The overall goal is to effectively manage remote teams through a mix of traditional and new web-based technologies.
1. SmartTalk
a consultative workshop that uses dialogue to gain
advantage and solve your most intractable problems
SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 1
2. SmartTalk is a LEAN aligned discussion
process designed to engage communities,
stakeholders or employees in problem-solving and
business development. A conversation that takes
you from problem to solution. From opportunity to
advantage. !
SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 2
3. What do we mean by LEAN
aligned?
SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 3
4. SmartTalk samples opinion, reveals
opposition, finds solutions, builds teams, distributes
responsibility and accountability, reduces waste and
errors and aligns interests. It reduces planning and
development time. It breaks down barriers. It is a
catalyst for creativity. It is a tool for continuous
improvement.!
SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 4
5. How Does It Work in
Organizations?
!SmartTalk has been designed to engage people in effective conversations about
organization, business and product development, strategic planning and marketing. !
!It’s objectives are: !
1)! lasting results!
2)! streamlined internal processes !
3)! innovation !
4)! greater effectiveness in planning, implementation and marketing!
5)! Team building!
SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 5
6. How Does It Work in
Organizations?
It’s principals are: !
1)! cross-disciplinary conversations yield the most creative and practical outcomes !
2)! people closest to development and delivery have valuable knowledge that should be recognized
and used!
3)! providing safe environments for candid discussion results in outcomes that work !
4)! helping leaders inspire and empower creates cohesive cultures!
SmartTalk breaks down silos by bringing people together from across an
organization – sometimes with clients or customers – to work together in
overcoming obstacles and developing solutions. !
SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 6
7. How Does It Work in
Organizations?
SmartTalk re-invigorates the relationship between leaders, staff and
users. ! !!
Groups of staff, stakeholders,
TOP DOWN! clients work through their
differences to identify a set of
recommendations to
implement. !
Leaders identify a strategic goal
and set others the task of
making recommendations to
reach the goal.! BOTTOM UP!
SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 7
8. How Does It Work With
Stakeholders?
The stakeholder application of SmartTalk has been designed to build better bridges
between constituent and corporate interests. Its objective is to find common cause
and build lasting mutual support. It does this by providing safe contexts for
argument and resolution. It is a process through which superficial differences can
be resolved quickly and fundamental differences can be channeled into new
thinking and creative solutions. It is a method of understanding value from the
knowledgeable customer or constituent viewpoint.!
SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 8
9. How Does It Work In Public
Consultation?
The public consultation application of SmartTalk has been designed to offer
consumers an opportunity to inform the development of products, programs,
services and policies. It is a forum for an exchange of knowledge that values both
professional and general knowledge. It makes organizational challenges and the
public interest more transparent and understandable. It encourages argument,
discussion and resolution. It is a method of defining value from a broader
customer or constituent viewpoint.!
SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 9
10. Process Cycle
Briefing
Recommendations!
Bias disclosure
Formulation of positions
Interest identification
Priority setting
interest aggregation and conciliation
!
SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 10
11. What Are The Core Values
of SmartTalk ?
SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 11
12. Openness and Transparency
•! Creating a broader, more cohesive, problem-solving and creative
corporate culture. !
•! Reducing planning and design time by eliminating barriers – sharing
knowledge and best practices across units and geographies.!
•! Getting a clearer picture by recognizing and harnessing the power of
employee, stakeholder and public knowledge.
SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 12
13. Engagement
•! Sharing knowledge, responsibility, accountability and reward throughout the
organization or community!
•! Creating a solid core of supporters who help rather than hinder the corporate
agenda !
•! Encouraging the development of an alert, informed and supportive body of
opinion !!
•! Creating the conditions for creativity and continuous improvement!
•! Creating a framework for rapid implementation!
SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 13
14. SmartTalk Minimizes
Divergence and Maximizes
Convergence!
SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 14
15. “… ho w do y ou determine mutual interest in a
cross-cultural n egotiation?
An importan t element is to ask q uestions an d
listen closely, not so much to what issues they
may propos e or discus s, bu t as to the reaso ns
why they are doing so. Onc e the reason behind
the other part y's stance is identified, i t becomes
much easier to try to reac h common interests.”
Steve Cohen, The Negotiation Skills Company, Bost o n .
SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 15
16. PROGRAM ENHANCEMENTS!
Add Value Mapping to an organizational workshop to apply new
learning to existing opportunities.!
SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 16
17. For more information about SmartTalk or to
book a presentation please contact Pam Purves at
416.433.3706 mobile or 905.838.1024 office !
Please visit our website at www.placommunications.com!
SmartTalk – a dialogue process for reaching goals, solving problems and building effective teams 17