The document discusses how technology and information availability is changing behaviors and decision making processes. It provides examples of how planning a trip or purchasing a washing machine in the 1990s involved more steps and friction compared to today where information is readily available. It also discusses trends around the internet becoming more integrated and dominated by chat platforms where information comes to users implicitly. The key points are that technology changes behaviors, the information revolution will continue, and skills like conversational interfaces will be important for the future.