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FUTURE OF EXPERT CONTENT
     Blogs & Twitter iin 2012
               i
     Jackie Titolo & Pei Wang
In 2012 more companies will
     use expert content-driven platforms as
                                         as…

   A customer service tool
       Twitter & blogs are a quick & economical way to solve
        problems & communicate to large #’s of people
   Search ranking information sources
    S    h    ki   i f    ti
       Twitter & blogs will appear before company websites &
        articles in search results & become key providers of info
   A growing B2B communication form
       Traditionally blogs & twitter were used by companies for
        B2C communication & brand awareness
   A portal to spread ‘Social Commerce’
       Online shopping experiences linking to twitter, blogs so
        shoppers share shopping experiences with followers & fans
Other key changes….
            y     g
   More web browsers will imbed Twitter in lists of available search
    engines (Firefox 8)
   Overall attitude shift from ‘social media’ to ‘social business’

                 User-friendly Twitter           Firefox 8 Twitter Search
In 2012 user demands from expert content
              platforms will include
                             include…

   (More) Sharing = (More) Privacy
       Users h
        U     have bbecome accustomed to sharing personall info
                                 t   dt h i                i f
        (tweets, blog comments etc)but will demand better privacy
        settings & become more aware of how their personal info is
        being shared/purchased


   Local Attention
       Companies have used twitter & blogs to conquer as much
               p                            g       q
        space as possible
       Targeted info (geography, age, gender) from twitter & blogs
        will improve interaction  quality over quantity


   Format Improvements
       Twitter layout and symbols (#, @) are obscure – new look will
        be user friendly & better for smart phone use
       Blogs will lose simple reverse chronological platform & evolve
        into online mags

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Expertcontent4

  • 1. FUTURE OF EXPERT CONTENT Blogs & Twitter iin 2012 i Jackie Titolo & Pei Wang
  • 2. In 2012 more companies will use expert content-driven platforms as as…  A customer service tool  Twitter & blogs are a quick & economical way to solve problems & communicate to large #’s of people  Search ranking information sources S h ki i f ti  Twitter & blogs will appear before company websites & articles in search results & become key providers of info  A growing B2B communication form  Traditionally blogs & twitter were used by companies for B2C communication & brand awareness  A portal to spread ‘Social Commerce’  Online shopping experiences linking to twitter, blogs so shoppers share shopping experiences with followers & fans
  • 3. Other key changes…. y g  More web browsers will imbed Twitter in lists of available search engines (Firefox 8)  Overall attitude shift from ‘social media’ to ‘social business’ User-friendly Twitter Firefox 8 Twitter Search
  • 4. In 2012 user demands from expert content platforms will include include…  (More) Sharing = (More) Privacy  Users h U have bbecome accustomed to sharing personall info t dt h i i f (tweets, blog comments etc)but will demand better privacy settings & become more aware of how their personal info is being shared/purchased  Local Attention  Companies have used twitter & blogs to conquer as much p g q space as possible  Targeted info (geography, age, gender) from twitter & blogs will improve interaction  quality over quantity  Format Improvements  Twitter layout and symbols (#, @) are obscure – new look will be user friendly & better for smart phone use  Blogs will lose simple reverse chronological platform & evolve into online mags