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Facilitation skills
Program Objectives
To Handle difficult Participant.
Understand the trainer and to adapt new learning style.
Train according to learning style of Participant.
To learn and practice facilitation tools and techniques.
To increase the confidence and competence in facilitating meetings and
presenting results.
TTT (Train The Trainer)
Who is a
Facilitator?
A facilitator is responsible for structuring groups and
group activities in a manner that supports and inspires
the participation of all members and allows the group
to accomplish its goals and objectives.
4
Who is a Facilitator?

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The document provides guidance for developing strong facilitation skills to effectively guide group meetings and discussions. It outlines key principles like drawing out diverse opinions, focusing on objectives, and remaining impartial. Good facilitators understand the group's goals, keep the meeting on track and agenda, and ensure all members participate and decisions are made democratically. Planning the logistics and establishing clear ground rules are also important for facilitating productive meetings. The document advises addressing any disruptions respectfully and only as a last resort removing disruptive members if they prevent the group from accomplishing its goals.

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Train the trainer
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The document provides guidance on how to design and deliver effective training. It discusses analyzing course material and learner information, establishing credibility as an instructor, managing the learning environment, using appropriate instructional methods, and evaluating learner performance. The design methodology involves envisioning the purpose of the training, analyzing the audience and tasks, defining objectives at the terminal, module, and session levels, and planning content and delivery. Learner behaviors and styles are also addressed to engage all participants. The goal is to equip trainers with best practices for creating and conducting impactful training programs.

trainingeducation and trainingtraining module
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The document discusses facilitation skills for managing conflict. It defines a facilitator as someone who helps a group achieve results through interactive processes using skills like listening, questioning, and giving feedback. The key roles of a facilitator are to be impartial and help without taking sides. Effective facilitation relies on skills such as active listening, paraphrasing, summarizing, questioning, and maintaining eye contact with participants. When facilitating cross-cultural groups, it is important to be aware of differences in communication norms and styles between cultures.

Facilitator’s Job
Requirements
Connect between participants and
training
objectives
Facilitator =
Mediator Time
guard
Directing the conversation
Facilitator is not:
• Involved in discussion
• Participant
Facilitator’s Job Requirements
Qualities of a Facilitator
3T Formula
Learning Matrix

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slideseducationpowerpoint
Learning Matrix
Unconscious(competence): Leads to Perfection
Conscious(competence): Able to Aid and Show
Unconscious(Incompetence): Not Aware what is Supposed to Know.
Conscious(Incompetence): Realized I don’t Know
Ways to Counteract Fatigue while Driving
Adult way of Learning:
• Adults learn through practical experience.
• Have Readiness to Learn.
• Self Concept & Goal Oriented towards Learning.
• Learn from others and mistakes.
• Learn by reading books.
• Child way of Learning:
• Learn by guidance and support.
• Need motivation.
• Learn in Controlled Environment.
• Learn by memorising.
Types Of Learning
Principles of Adult Learning
Accountability: Success Is in the Eyes of the Learner. “Who is accountable to whom”? First, adult learners are
clearly accountable to themselves. No teacher can learn for a learner.
Immediacy: Teaching What is Really Useful. “Without immediacy there is a dullness in the learning situation”.
All the decisions about content, methods, learning tasks, and materials are directed by this principle of
immediacy.
Reinforcement: Knowing Where and How to Begin. It is another basic and vital principle for adult learning.”
Reinforcement means the repetition of facts, skills, and attitudes in diverse, engaging, and interesting ways.
Experience: Learning from Past. Adult learners need to be able to draw upon their past experiences to aid
their learning. need to select case scenarios and examples that they can relate to.
Safety: Creating a Safe Environment for Learning. Create an inviting setting for learners. Begin with simple,
clear, and easy tasks before advancing to more complex or difficult ones. The environment is nonjudgemental.
Principles of Adult Learning
Teamwork: How People Learn Together. It invites to “How People Learn Together,” Teams give the
welcome energy of constructive competition.
Relevance: To Solve Realistic Problems. The content of a training program must be meaningful and
relevant to the adult learners, their lives and their business. They have to very clearly see why and
how this is important to them personally and how it applies to their life.
Activity: Needs Assessment. Discover what the group really needs to learn, what they already know,“
Invite learners to put themselves into the learning task”.

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This document outlines an agenda for a training on facilitation skills. The objectives are to understand the roles, responsibilities, and structure of facilitation. The agenda covers getting started, the responsibilities of facilitators, facilitation maps, and basic facilitation techniques. It includes times for breaks, lunch, and concludes with an evaluation. Sample activities include reviewing a video, practicing skills, and giving feedback.

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Retention
Pyramid
This is how adults learn
and retain knowledge. Try
to have different activities
based on the topics taught
so that the learners can
learn effectively.
55
%
38
%
7%
Tell me, I hear
Let me do and
I understand
Show me and I
see
Retention Pyramid:
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Types of Training Style
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Learning Objectives
• The learning objectives are the starting point of the development of a learning activity.
They constitute an essential element in the preparation of a training course. Defining
adequate learning objectives can be one of the most time-consuming tasks in training
design. Even though they may be expressed in a single paragraph of a few lines, they are
the foundation of any training course as they relate to the overall training goal.
• Characteristics:
• They determine the behavior changes that will occur, setting the targets that are to be
reached by the end of the training.
• They provide the trainees with a clear understanding of what they will be expected to
know or to do when the course is completed.
• They must be verifiable and measurable even when the training focuses on attitudes.
• They must always have three elements:
– Performance: What the trainee will be able to do as a result of the training, expressed in behavioral
terms with action verbs.
– Conditions: Circumstances under which the performance occurs, which should be aligned with real-
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Learning Objectives
Learning Objectives
• To determine what the trainees will learn: What learning outcomes
participants of this training course need to demonstrate? What should
learners know or be able to do by the end of this training event?
• To determine how one will be able to verify it: With what performance
criteria?
• The answer will determine the type of objectives that must be developed,
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training course is an awareness raising, knowledge based and skills-based
one it needs objectives stating each one of these components and
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Objectives about Behaviors
• Bloom’s taxonomy presents a system of classifying intellectual behavior
that is important to learning as it provides a framework to be used when
deciding which training component will add value. There are three
categories: cognitive, affective, and psychomotor. Cognitive learning,
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most training courses are developed. Bloom’s taxonomy categorizes
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Objectives about Behaviors
How to open the session?
1 Welcome: Always Welcome the Participants for attending the training and
for spending their time.
2
Greeting: It is always a good practice to greet the audience with a smile .You
are perceived as a warm and friendly person who will be there when they need
you most .
3
Introduction: Trainers start the session by introducing themselves and
encourage the participants to wish everyone else in the class . This way people
know each other.
4 Expectations: Tell the participants what the training is about and what you are
expecting from them.
5
Story telling/Theatrics: Start with a story and link it to the training program.
The mind becomes active while listening to a story and tries to connect real
life experiences with it. Or Start the proceedings with a motivational video
on leadership qualities
Tipsfor Facilitation Success(For
Audience)
• Welcome and Overview What’sAhead
• Individually Greet and Welcome
Participants
• Conduct an Icebreaker/Introductions
• Use HumorAppropriately
• Use Inclusive Language
• Do Role plays and Puzzles
• Prepare the Meeting Environment
Opener Options:
Presentation
Planning
Successfulness of a presentation is directly proportional to its
planning.
Why planning is required???
• It lets you know what to expect
• It provides logical flow to the presentation
• It ensures a smoother delivery
• It gives you confidence
• It helps you know how effective your presentation is to the
audience
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• Commonalties
• Motive (Audience
needs)
• Culture
• Age
• Level of understanding
• Attitude
• Size of class
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• Skill Level
Know Your Audience!!
How to Capture Audience Attention?
.
Capture the attention of the audience by:
• Asking a tricky question
• Telling a joke
• Telling a story, anecdote, shocking facts
• Using a quotation
• Stating an impressive fact
• Referring to the previous
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• Making an Offer
• Do Role plays and Puzzles
• Offering a sincere compliment
• Making an emphatic statement
30
Questioning
Skills
• Why Questioning is
Important?
• It Helps to decide what the participants
know or perceive.
• Facilitates feedback and increases
understanding
• Encourages discussion
• Assists the group toward what they are trying
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Question
Types
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Safety Training Techniques 2017
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Safety training techniques aim to keep students actively involved through encouraging participation, immediate recognition of achievements, and providing feedback on progress. The techniques include interactive methods like group discussions, questions, brainstorming, case studies, role-playing and small group activities. These are preferred over lectures as safety training focuses on practical application and problem-solving over theoretical learning. An effective blended learning approach combines in-person classroom instruction with online resources and independent study.

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Asking
Questions
Tips for asking questions are:
• Plan your questions
• Distinguish between questions to get
information (facts) and those to get opinions
• Connect questions to the audience’s
background
• Move from general to specific
• Maintain one topic at a time
Asking Questions
Handling and
Responding
• State questions to entire group
• Pause
• Write the question
• Recognize contributions
• Foster responses
• During silence look for non-verbal cues indicating
ideas
• Rephrase the question
• Avoid "yes" or "no" questions
• Avoid creating defensive responses
• Ask "single issues" questions
How to Ask Questions?
Impact of NotUsing
Questions
Impact of Not Asking Questions
Tipsfor Facilitation Success(For
Facilitator)
• Welcome Nervousness
• Be Organised
• Prepare the Meeting Environment
• Practice, Practice, Practice
• Visualize Success
• Anticipate What Could Go Wrong
• Look Your Best
• Arrive Early
• Breathe Deep
• Keep Something to Drink Handy
• Individually Greet Participants
• Count to 10 Before
Reacting/Responding
Tips for Facilitation Success (For Facilitator)

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Tyler's model of curriculum development by SHAN MAHMOOD, WAQAR TIPU & ISHRAT ...
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Performance
Tips
• Make eye contact
• Speak loudly & clearly
• Use short simple sentences
• Avoid jargon & abbreviations
• Vary pitch, tone, volume, speed and
pauses
• Avoid distracting mannerisms
• Relax, be enthusiastic
• Don’t Apologise
• Keep an eye on the time remaining
• Explain figures, and point to important
aspects
• Give a clear and concise summary, then
stop.
• Don’t go overtime.
Performance Tips!!
Do’sand
Don’ts
In presentation sessions don't forget
the following:
• Eye contact
• Commitment/enthusiasm
• Body language & motion
• Audience awareness
• Flexibility
• Use humor only to interpret a
seriousissue in a lighter way
Note: No humor is better than
bad humor
• In presentation sessions do not dothe
following:
• Turn away questions
• Ignore signs of audience fatigue
• Be afraid to stray fromyour
script
• Turn your back to the audience
• Stand at the back of the
room/between the light and the
screen while using audio visuals
• Panic. You’ve practiced andare
ready
• Avoid topics that appear sexist,
religious,political
Do’s and Don'ts:
Course
Summary
After completing this module, you will be able to:
• Use the facilitator guide
• Gain an insight on your facilitation skills
• Understand effective presentation skills
• Conduct a training session
• Understand your short comings during
presentation
Overview and Summary:
Facilitation skills

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This document provides a summary of the sessions and activities for a leadership development programme over 6 days. The programme focuses on developing the participants' leadership skills at different levels - as individuals, in teams, and within their organization. It uses a combination of presentations, practical exercises, discussions and guest speakers. The exercises are designed to build skills like communication, feedback, collaboration and cultural awareness. Participants also work on developing personal leadership plans and team-based experiments to apply the learnings back at work over an interim period before the final module. The programme aims to help participants accelerate their performance as leaders.

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Facilitation skills

  • 2. Program Objectives To Handle difficult Participant. Understand the trainer and to adapt new learning style. Train according to learning style of Participant. To learn and practice facilitation tools and techniques. To increase the confidence and competence in facilitating meetings and presenting results.
  • 3. TTT (Train The Trainer)
  • 4. Who is a Facilitator? A facilitator is responsible for structuring groups and group activities in a manner that supports and inspires the participation of all members and allows the group to accomplish its goals and objectives. 4 Who is a Facilitator?
  • 5. Facilitator’s Job Requirements Connect between participants and training objectives Facilitator = Mediator Time guard Directing the conversation Facilitator is not: • Involved in discussion • Participant Facilitator’s Job Requirements
  • 6. Qualities of a Facilitator
  • 9. Learning Matrix Unconscious(competence): Leads to Perfection Conscious(competence): Able to Aid and Show Unconscious(Incompetence): Not Aware what is Supposed to Know. Conscious(Incompetence): Realized I don’t Know
  • 10. Ways to Counteract Fatigue while Driving Adult way of Learning: • Adults learn through practical experience. • Have Readiness to Learn. • Self Concept & Goal Oriented towards Learning. • Learn from others and mistakes. • Learn by reading books. • Child way of Learning: • Learn by guidance and support. • Need motivation. • Learn in Controlled Environment. • Learn by memorising. Types Of Learning
  • 11. Principles of Adult Learning Accountability: Success Is in the Eyes of the Learner. “Who is accountable to whom”? First, adult learners are clearly accountable to themselves. No teacher can learn for a learner. Immediacy: Teaching What is Really Useful. “Without immediacy there is a dullness in the learning situation”. All the decisions about content, methods, learning tasks, and materials are directed by this principle of immediacy. Reinforcement: Knowing Where and How to Begin. It is another basic and vital principle for adult learning.” Reinforcement means the repetition of facts, skills, and attitudes in diverse, engaging, and interesting ways. Experience: Learning from Past. Adult learners need to be able to draw upon their past experiences to aid their learning. need to select case scenarios and examples that they can relate to. Safety: Creating a Safe Environment for Learning. Create an inviting setting for learners. Begin with simple, clear, and easy tasks before advancing to more complex or difficult ones. The environment is nonjudgemental.
  • 12. Principles of Adult Learning Teamwork: How People Learn Together. It invites to “How People Learn Together,” Teams give the welcome energy of constructive competition. Relevance: To Solve Realistic Problems. The content of a training program must be meaningful and relevant to the adult learners, their lives and their business. They have to very clearly see why and how this is important to them personally and how it applies to their life. Activity: Needs Assessment. Discover what the group really needs to learn, what they already know,“ Invite learners to put themselves into the learning task”.
  • 13. Retention Pyramid This is how adults learn and retain knowledge. Try to have different activities based on the topics taught so that the learners can learn effectively. 55 % 38 % 7% Tell me, I hear Let me do and I understand Show me and I see Retention Pyramid:
  • 20. Learning Objectives • The learning objectives are the starting point of the development of a learning activity. They constitute an essential element in the preparation of a training course. Defining adequate learning objectives can be one of the most time-consuming tasks in training design. Even though they may be expressed in a single paragraph of a few lines, they are the foundation of any training course as they relate to the overall training goal. • Characteristics: • They determine the behavior changes that will occur, setting the targets that are to be reached by the end of the training. • They provide the trainees with a clear understanding of what they will be expected to know or to do when the course is completed. • They must be verifiable and measurable even when the training focuses on attitudes. • They must always have three elements: – Performance: What the trainee will be able to do as a result of the training, expressed in behavioral terms with action verbs. – Conditions: Circumstances under which the performance occurs, which should be aligned with real- world performance (e.g. role-play, simulation, using job aids, while being observed). – Standards: They form the basis for trainee’s evaluation, describing how well he/she will be expected to perform each objective.
  • 21. 3 Types of Objectives
  • 23. Learning Objectives • To determine what the trainees will learn: What learning outcomes participants of this training course need to demonstrate? What should learners know or be able to do by the end of this training event? • To determine how one will be able to verify it: With what performance criteria? • The answer will determine the type of objectives that must be developed, indicating the modalities of assessments that need to be designed. If the training course is an awareness raising, knowledge based and skills-based one it needs objectives stating each one of these components and assessments must be designed accordingly.
  • 24. Objectives about Behaviors • Bloom’s taxonomy presents a system of classifying intellectual behavior that is important to learning as it provides a framework to be used when deciding which training component will add value. There are three categories: cognitive, affective, and psychomotor. Cognitive learning, which has to do with factual knowledge, is the category within which most training courses are developed. Bloom’s taxonomy categorizes knowledge in six progressively complex levels (from simple to more complex) which facilitate the construction of learning objectives:
  • 26. How to open the session? 1 Welcome: Always Welcome the Participants for attending the training and for spending their time. 2 Greeting: It is always a good practice to greet the audience with a smile .You are perceived as a warm and friendly person who will be there when they need you most . 3 Introduction: Trainers start the session by introducing themselves and encourage the participants to wish everyone else in the class . This way people know each other. 4 Expectations: Tell the participants what the training is about and what you are expecting from them. 5 Story telling/Theatrics: Start with a story and link it to the training program. The mind becomes active while listening to a story and tries to connect real life experiences with it. Or Start the proceedings with a motivational video on leadership qualities
  • 27. Tipsfor Facilitation Success(For Audience) • Welcome and Overview What’sAhead • Individually Greet and Welcome Participants • Conduct an Icebreaker/Introductions • Use HumorAppropriately • Use Inclusive Language • Do Role plays and Puzzles • Prepare the Meeting Environment Opener Options:
  • 28. Presentation Planning Successfulness of a presentation is directly proportional to its planning. Why planning is required??? • It lets you know what to expect • It provides logical flow to the presentation • It ensures a smoother delivery • It gives you confidence • It helps you know how effective your presentation is to the audience Presentation Planning
  • 29. KnowYour Audience • Commonalties • Motive (Audience needs) • Culture • Age • Level of understanding • Attitude • Size of class • Education • Skill Level Know Your Audience!!
  • 30. How to Capture Audience Attention? . Capture the attention of the audience by: • Asking a tricky question • Telling a joke • Telling a story, anecdote, shocking facts • Using a quotation • Stating an impressive fact • Referring to the previous speaker/occasion • Making an Offer • Do Role plays and Puzzles • Offering a sincere compliment • Making an emphatic statement 30
  • 31. Questioning Skills • Why Questioning is Important? • It Helps to decide what the participants know or perceive. • Facilitates feedback and increases understanding • Encourages discussion • Assists the group toward what they are trying to achieve Questioning Skills
  • 32. Question Types The various types of questions are: • Open-ended • Close-ended • Overhead • Relay • Reverse • Rhetoric Questioning Types
  • 33. Asking Questions Tips for asking questions are: • Plan your questions • Distinguish between questions to get information (facts) and those to get opinions • Connect questions to the audience’s background • Move from general to specific • Maintain one topic at a time Asking Questions
  • 34. Handling and Responding • State questions to entire group • Pause • Write the question • Recognize contributions • Foster responses • During silence look for non-verbal cues indicating ideas • Rephrase the question • Avoid "yes" or "no" questions • Avoid creating defensive responses • Ask "single issues" questions How to Ask Questions?
  • 35. Impact of NotUsing Questions Impact of Not Asking Questions
  • 36. Tipsfor Facilitation Success(For Facilitator) • Welcome Nervousness • Be Organised • Prepare the Meeting Environment • Practice, Practice, Practice • Visualize Success • Anticipate What Could Go Wrong • Look Your Best • Arrive Early • Breathe Deep • Keep Something to Drink Handy • Individually Greet Participants • Count to 10 Before Reacting/Responding Tips for Facilitation Success (For Facilitator)
  • 37. Performance Tips • Make eye contact • Speak loudly & clearly • Use short simple sentences • Avoid jargon & abbreviations • Vary pitch, tone, volume, speed and pauses • Avoid distracting mannerisms • Relax, be enthusiastic • Don’t Apologise • Keep an eye on the time remaining • Explain figures, and point to important aspects • Give a clear and concise summary, then stop. • Don’t go overtime. Performance Tips!!
  • 38. Do’sand Don’ts In presentation sessions don't forget the following: • Eye contact • Commitment/enthusiasm • Body language & motion • Audience awareness • Flexibility • Use humor only to interpret a seriousissue in a lighter way Note: No humor is better than bad humor • In presentation sessions do not dothe following: • Turn away questions • Ignore signs of audience fatigue • Be afraid to stray fromyour script • Turn your back to the audience • Stand at the back of the room/between the light and the screen while using audio visuals • Panic. You’ve practiced andare ready • Avoid topics that appear sexist, religious,political Do’s and Don'ts:
  • 39. Course Summary After completing this module, you will be able to: • Use the facilitator guide • Gain an insight on your facilitation skills • Understand effective presentation skills • Conduct a training session • Understand your short comings during presentation Overview and Summary: