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Facilitation Skills Sanjana Hattotuwa
What is conflict?
Assumptions about conflict Harmony is normal and conflict is abnormal Conflict is the same as violence Conflict is worse than harmony / Harmony is better than conflict Peace is the opposite of conflict
 

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Developing Facilitation Skills
Developing Facilitation Skills Developing Facilitation Skills
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This document provides an overview of developing facilitation skills. It discusses: 1) What facilitation skills are and why they are important for guiding meetings and discussions. Facilitators help groups meet their goals and move effectively through agendas. 2) Some keys aspects of being a good facilitator including focusing on the process, not opinions, and ensuring all participants can contribute. Facilitators must also deal with potential disrupters. 3) Tips for planning and facilitating effective meetings, such as establishing ground rules, encouraging participation, and summarizing discussions. The document outlines steps a facilitator should take during a meeting.

make it perfectpractice facilitation
Big Facilitation Skills Presentation
Big Facilitation Skills PresentationBig Facilitation Skills Presentation
Big Facilitation Skills Presentation

The document outlines the content of a facilitation skills development program. It discusses key topics such as the definition of facilitation, applications and benefits of facilitation, characteristics and competencies of effective facilitators, principles of quality facilitation, basics of understanding people and communication, and the anatomy of the facilitation process.

project managementchange management
How to Facilitate
How to FacilitateHow to Facilitate
How to Facilitate

The document discusses facilitation skills. It defines facilitation as drawing all members to actively discuss a topic to reach group consensus and actionable responses. It contrasts teacher-centered vs participant-centered facilitation. The facilitator draws ideas from participants rather than being the subject matter expert. Six rules for facilitating productive discussions are outlined: 1) explain guidelines, 2) encourage others to talk, 3) be an active listener, 4) ask the right questions, 5) respond appropriately to questions and comments, and 6) conclude by asking each person for a practical application. Examples are provided for each rule.

ccfwork.personal experience
What causes conflict? Opposing viewpoints or opinions Emotions Selfishness Miscommunication  Misunderstanding Assumptions
Conflict, and resolution
What determines perceptions? Culture Selective interpretation of facts Basic human needs Experience Education Identity group (ethnic, religious, language, caste, class, region etc) Senses (sight, sound, touch)
 

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Meeting Management
Meeting ManagementMeeting Management
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The document provides information on effective meeting management. It discusses the importance of meetings, common meeting challenges, best practices for planning and facilitating meetings, and tips for ensuring meetings are productive and outcomes are achieved. Key points include that over 30% of meeting time is unproductive, most leaders spend significant time in meetings but many have not received formal training, and elements like clear goals, preparation, participation, and follow-up are important for success.

usepreparationfacilitation
The Art Of Conducting Effective Meetings
The Art Of Conducting Effective MeetingsThe Art Of Conducting Effective Meetings
The Art Of Conducting Effective Meetings

This document provides guidance on conducting effective meetings. It emphasizes the importance of proper planning, including determining meeting objectives, selecting participants, sending a clear agenda in advance, and assigning roles like facilitator and note-taker. Effective meetings start and end on time, have focused discussion, and record action items. Meeting leaders should promote participation, manage time well, and avoid grandstanding. Taking concise notes and sending them out after allows attendees to follow up on assigned tasks.

Train The Trainer
Train  The TrainerTrain  The Trainer
Train The Trainer

This is an adult learning train-the-trainer Instructor Guide (IG) developed for Lead Field Engineers.

 
Assumptions It’s about winning (win / lose scenario) It’s about power (the strongest wins) It’s familiar (“I’ve arm wrestled before”) It doesn’t require communication (“I know what the rules are”)
Perception is  everything What others see / feel / experience is real and true to them Perception is built on our personal experiences in life - we interpret present events based on past events Most people initially perceive the same event at least somewhat differently
Face Liar

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Running Effective Meetings Overview
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Running effective meetings requires proper planning and facilitation. Key aspects include having a clear purpose, distributing an agenda in advance, keeping discussions focused and time-bound, summarizing decisions made, and identifying next steps. The meeting leader should ensure the right participants are invited, maintain order while encouraging participation, and close the meeting by reviewing actions and deliverables. Participants should come prepared, contribute constructively, and understand meeting norms like not interrupting others. With such guidelines followed, meetings can accomplish goals efficiently.

meetingseffective
TEAM BUILDING POWERPOINT
TEAM BUILDING POWERPOINTTEAM BUILDING POWERPOINT
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Team Building PowerPoint Slides include topics such as: why teams work, building a team, reasons to create teams, structuring your team, developing effective teams, five intrinsic elements of teams, four stages of team development, team behaviors, team roles, 18 group building behaviors, overcoming common obstacles, responsibilities for team leadership, evaluating team performance, viewing the top teams, how to's and more. Slides can easily be tailored to your specific needs (make handouts, create overheads and use them with an LCD projector) and are available for license. 100+ PowerPoint presentation content slides. Each slide includes slide transitions, clipart and animation. System & Software Requirements: IBM or MAC and PowerPoint 97 or higher. Royalty Free - Use Them Over and Over Again. Once purchased, download instructions will be sent to you via email. (PC and MAC Compatible).

exercisesactivitiesgames
Team Building: Creating Effective Teams
Team Building:  Creating Effective Teams Team Building:  Creating Effective Teams
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This is a one day program for organizing, leading and facilitating effective teams. Participants will take part in a range of discussions, activities and exercises to learn the key elements needed for an effective and efficient team.

team building.successful teams.team rules
But who said the rope was tied to anything?
What is a facilitator? Literally means: ‘ making things easy’ A person who helps a group or team to: achieve results in interactive events by using a range of skills and methods to bring the best out in people as they work together focuses on the process of  how
Why facilitate? To change behavior To get action To ensure understanding To persuade To get and give Information
Facilitator = Conductor

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This document provides guidance for facilitating training sessions. It begins by outlining questions facilitators should ask themselves in preparation, such as describing the purpose and objectives. Six basic facilitation principles are described, such as directing instruction at multiple senses and limiting information. Additional sections cover qualities of effective facilitators, their responsibilities, and techniques to use or avoid. Specific facilitation skills are discussed, including the roles of co-facilitators. The document concludes by describing how to structure a session into three parts: an opening to set the climate, a middle section for delivery, and a closing for summary.

Effective Facilitation
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[To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations] Getting the most out of a group of people working together in a meeting or workshop is not always easy. Sometimes, for various reasons, the potential of the group is just never realized. To be effective as a professional facilitator, the facilitator has to be well-prepared and employ a range of tools and techniques to create a defined structure and process and guide participants through the meeting or workshop to achieve a certain goal or learning outcome. This Effective Facilitation PPT training presentation provides guidelines in the form of tips and techniques for facilitating a learning environment to enhance learning and ensure a smooth training session. These guidelines are useful for consultants who are facilitating a learning environment or workshop such as strategic planning, problem solving, goal setting, leading discussion and feedback sessions, conducting reviews and evaluations, needs analysis or team building. The guidelines or practices presented are used by consultants in the top tier consulting firms. CONTENTS 1. Creating a Positive Atmosphere 2. Keys to Maintaining Control 3. Adult Learning 4. Session Leader’s Role 5. Co-Facilitation 6. Presentation Techniques 7. Managing the Content 8. Handling Difficult & Sensitive Situations 9. Using Questions to Involve participants 10. Listening 11. Keeping Participants Balanced 12. Monitoring Exercise Activities 13. Managing the Process

effective facilitationlearning and developmentdeep learning
Facilitation Skills Training
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This is a one-day course on facilitation skills. It is essentially a meta-facilitation course, since it's a facilitated course about facilitation. So, the same techniques that you learn about facilitation are actually applied in the delivery of the course. The topics of this training are: - Presenting vs. facilitating - Facilitator competencies - Facilitation techniques - Facilitation in action, using an advanced facilitation technique - Handling disruptive participants - Structuring your development plan to be a better facilitator. The material is adapted from “Facilitation Skills Training”, by Don McCain and Deborah Davis Tobey, ATD Press.

facilitationlearningpresentation
Role:  Impartial Helper being seen as having no stake in the outcomes Does not take sides
Interpersonal Skills/Basic Facilitation Skills listening questioning language &  communication using feedback conflict handling
Facilitation Skills Active listening Give constructive feedback Self disclosure / sharing Reflecting skills
Facilitation Skills Question / clarify Problem-solving Reframing Summary

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This document discusses effective meeting management. It provides tips for selecting meeting participants, developing agendas, opening and closing meetings, establishing ground rules, managing time, and evaluating meetings. Key aspects include involving participants in agenda setting, starting and ending on time, reviewing the agenda, taking and sharing notes, and getting feedback to improve future meetings. The goal is to have well-planned, productive meetings that respect participants' time.

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Enhancing facilitation skills
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This document provides guidance for trainers on enhancing their facilitation skills. It discusses identifying the trainer's personal facilitation style by relating it to elements of earth, wind, fire or water. Trainers are guided to reflect on their strengths and areas for improvement. The document also covers key principles of adult learning, such as making the training relevant, allowing mistakes, and ensuring emotional and intellectual engagement from participants. It provides questions trainers can ask participants to effectively process activities and concepts. The goal is to help trainers develop as confident, skilled facilitators who can craft impactful learning experiences.

Facilitation 101
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This document provides an overview of facilitation best practices. It discusses the role of the facilitator in guiding discussion and managing group dynamics. Key parts of preparation include creating an agenda with objectives and deliverables. During sessions, the facilitator should ask questions to guide participation, capture content, and deal with challenging behaviors diplomatically. A variety of tools are presented for generating, organizing, and evaluating ideas as a group. The overall goal is for the facilitator to help diverse participants develop shared solutions efficiently.

PARAPHRASING Restating what another has said in your own words SUMMARIZING Pulling together the main points of a speaker QUESTIONING Challenging participants to tackle & solve problems 3 keys to effective facilitation
Maintain eye contact Make encouraging statements Nod Your Head Keep an open body position Repeat a sentence or part of one Repeat the last word or two of the prior speaker More tips
Nine Steps for Effective Listening Put your group at ease  Show you want to listen Remove distractions Empathise Have patience Hold your  temper Don’t argue or criticise Ask questions STOP TALKING!
Questioning Use OPEN questions to probe:   “ Who, why, what, when, how?” Use CLOSED (yes/no answers)  to redirect/ summarise: “ Are you saying that…?”

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mentoringcoachingbest practice mentoring principles
Facilitator Skills - Guide
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The document outlines techniques for effective facilitation. It discusses opening a meeting by setting up the room, setting an enthusiastic tone, and establishing ground rules. For running a meeting, it recommends managing discussion, balancing participation, making transitions, identifying strategic moments, and using team resources. Closing a meeting involves reviewing decisions, determining follow-up actions, and evaluating the meeting. The document provides examples of facilitation techniques to encourage interaction and productivity.

Cross-Cultural Dynamics Variable language skills ( kadda, kadu-karaya ) Celebrate diversity ! Different cultural norms about politeness and communication style (i.e. interruption & arguments) Awareness of perceived status differences between cultures ( Kolomba Hathe, gode ) Loyalty towards one’s own cultural group
Code of Cross-Cultural Conduct We recognise and accept that physical contact differs across cultures ( hug, kiss, handshake ) We recognise that language is a barrier and make allowances without being patronising ( don’t imitate! ) We always double-check understanding Reduce the negative and amplify the positive We communicate in a clear, direct, honest and open way
Thank You !

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Facilitation Skills and Training

  • 3. Assumptions about conflict Harmony is normal and conflict is abnormal Conflict is the same as violence Conflict is worse than harmony / Harmony is better than conflict Peace is the opposite of conflict
  • 4.  
  • 5. What causes conflict? Opposing viewpoints or opinions Emotions Selfishness Miscommunication Misunderstanding Assumptions
  • 7. What determines perceptions? Culture Selective interpretation of facts Basic human needs Experience Education Identity group (ethnic, religious, language, caste, class, region etc) Senses (sight, sound, touch)
  • 8.  
  • 9.  
  • 10. Assumptions It’s about winning (win / lose scenario) It’s about power (the strongest wins) It’s familiar (“I’ve arm wrestled before”) It doesn’t require communication (“I know what the rules are”)
  • 11. Perception is everything What others see / feel / experience is real and true to them Perception is built on our personal experiences in life - we interpret present events based on past events Most people initially perceive the same event at least somewhat differently
  • 13. But who said the rope was tied to anything?
  • 14. What is a facilitator? Literally means: ‘ making things easy’ A person who helps a group or team to: achieve results in interactive events by using a range of skills and methods to bring the best out in people as they work together focuses on the process of how
  • 15. Why facilitate? To change behavior To get action To ensure understanding To persuade To get and give Information
  • 17. Role: Impartial Helper being seen as having no stake in the outcomes Does not take sides
  • 18. Interpersonal Skills/Basic Facilitation Skills listening questioning language & communication using feedback conflict handling
  • 19. Facilitation Skills Active listening Give constructive feedback Self disclosure / sharing Reflecting skills
  • 20. Facilitation Skills Question / clarify Problem-solving Reframing Summary
  • 21. PARAPHRASING Restating what another has said in your own words SUMMARIZING Pulling together the main points of a speaker QUESTIONING Challenging participants to tackle & solve problems 3 keys to effective facilitation
  • 22. Maintain eye contact Make encouraging statements Nod Your Head Keep an open body position Repeat a sentence or part of one Repeat the last word or two of the prior speaker More tips
  • 23. Nine Steps for Effective Listening Put your group at ease Show you want to listen Remove distractions Empathise Have patience Hold your temper Don’t argue or criticise Ask questions STOP TALKING!
  • 24. Questioning Use OPEN questions to probe: “ Who, why, what, when, how?” Use CLOSED (yes/no answers) to redirect/ summarise: “ Are you saying that…?”
  • 25. Cross-Cultural Dynamics Variable language skills ( kadda, kadu-karaya ) Celebrate diversity ! Different cultural norms about politeness and communication style (i.e. interruption & arguments) Awareness of perceived status differences between cultures ( Kolomba Hathe, gode ) Loyalty towards one’s own cultural group
  • 26. Code of Cross-Cultural Conduct We recognise and accept that physical contact differs across cultures ( hug, kiss, handshake ) We recognise that language is a barrier and make allowances without being patronising ( don’t imitate! ) We always double-check understanding Reduce the negative and amplify the positive We communicate in a clear, direct, honest and open way