My Favorite Mistake, Your Favorite Mistake? Learning From Mistakes as Individuals and Organizations
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June 27 from 1:00 pm - 2:00 pm ET Presented by Mark Graban In this talk, you will learn and hear stories about: · Why it’s important to admit mistakes to ourselves · How to reflect on mistakes without being too hard on ourselves · How to prevent repeating our mistakes · Key leader behaviors that create a culture where it’s safe for people to admit mistakes Our presenter, Mark Graban, is a Senior Advisor for KaiNexus… and he just had his 11th KaiNexiversary. Mark is the author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. Mark is also co-author, with Joe Swartz, of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements and The Executive Guide to Healthcare Kaizen. His most recent book is Measures of Success: React Less, Lead Better, Improve More. He is also the creator and editor of the anthology book Practicing Lean. Mark is the host of podcasts including “Lean Blog Interviews,” “Habitual Excellence, Presented by Value Capture,” and “My Favorite Mistake.” Mark has a B.S. in Industrial Engineering from Northwestern University and an M.S. in Mechanical Engineering and an M.B.A. from the Massachusetts Institute of Technology’s Leaders for Global Operations Program.
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My Favorite Mistake, Your Favorite Mistake? Learning From Mistakes as Individuals and Organizations
- 1. My Favorite Mistake, Your Favorite Mistake? Learning From Mistakes as Individuals and Organizations Hosted by Host: Morgan Wright Customer Marketing Manager KaiNexus Morgan.Wright@KaiNexus.com Presenter: Mark Graban Senior Advisor KaiNexus mark@KaiNexus.com
- 2. About Mark Graban • 25+ years experience in • Lean (manufacturing, healthcare) • Kaizen and continuous improvement • 11+ years with KaiNexus • Certified: • “Lean Expert” (Black Belt) -- Honeywell • Degrees: • BS Industrial Engineering, Northwestern University • MS Mechanical Engineering, MIT • MBA, Massachusetts Institute of Technology • Books: • Lean Hospitals • Healthcare Kaizen • Practicing Lean • Measures of Success
- 3. Mark Graban Senior Advisor, KaiNexus mark@KaiNexus.com My Favorite Mistake, Your Favorite Mistake? Learning From Mistakes as Individuals and Organizations Slides & More: MarkGraban.com/KaiNexus2022
- 4. 18 months
- 8. ”Gosh, there are so many.” Jen Welter, PhD First female assistant NFL coach
- 9. “I've made so many mistakes… I presume we've got a minimum of an hour and a half?” Tom Peters Management author & speaker
- 10. “What an odd phrase. It’s an oxymoron. Why would I consider a mistake to be something cherished and favorited?” Greg Cote Columnist, The Miami Herald
- 11. What is a “favorite mistake”?
- 12. A “Favorite Mistake”: • Learning that helped your career (or organization) • You’ve learned to avoid repeating • An unexpected positive outcome
- 14. Ron Magill Zoologist, Zoo Miami
- 17. A “Favorite Mistake” Is • Not necessarily your “biggest mistake” • Something important enough to stick with you
- 18. “Why do I cherish this particular mistake? It’s a mistake I think about all the time — probably every day, probably multiple times a day.” Matthew Boos Vice President, Sales & Consulting Leader
- 20. Kevin Harrington “Shark Tank” / Inventor of the infomercial
- 21. Rep. Will Hurd (R-TX) U.S. House of Representatives
- 22. Lesson: Successful people learn from mistakes
- 25. Lesson: Reflect, but don’t agonize over it
- 26. “If you keep dwelling on it, then that’s counterproductive.” Katie Anderson Learning to Lead, Leading to Learn
- 27. Lesson: Reflect, but at the right time
- 28. “We were taught to have a short-term memory. It taught me a lot about bouncing back [from] failures: Stepping stones towards winning.” Lenny Walls Entrepreneur, former NFL cornerback
- 29. It’s a matter of culture
- 31. David Mayer, MD Executive Director MedStar Institute for Quality and Safety
- 33. Isao Yoshino Retired after 40 years at Toyota • “I've made so many mistakes in my entire life... big and small!”
- 35. • “Nobody ever blamed me… they came to find the real cause of the problem. • They could have easily blamed me, but they didn’t. • They focused on lessons learned from the mistakes.” Isao Yoshino Retired after 40 years at Toyota
- 36. • “It is our mistake, because we did not give you the detailed instruction. • Don’t worry… we have to figure out how to stop the same thing from happening again.” Isao Yoshino Retired after 40 years at Toyota
- 37. • “The only secret to Toyota is its attitude towards learning... its people-centered culture and culture of learning.” • “And that's about learning from mistakes and looking at the process, not just the outcome.” Isao Yoshino & Katie Anderson
- 38. “85% of defects or errors are caused by an inadequate process and only 15% are true human error.” Greg Jacobson, MD CEO, KaiNexus & Emergency Physician
- 41. “I don’t have a problem talking about my mistakes. I’m glad you gave me a month to think about all the different mistakes people could learn from.” Greg Jacobson, MD CEO, KaiNexus & Emergency Physician
- 42. “I think there's something healthy about leaders talking about their regrets with their team.” Daniel H. Pink The Power of Regret
- 43. I make mistakes
- 48. Lesson: Show grace when mistakes are made
- 49. “I’m happy you and the team were able to pinpoint the issue. Poor [KaiNexian], I’m sure he feels horrible. Please let him know I’m not upset and we can classify what happened yesterday as an opportunity for learning and improving.”
- 50. Lesson: Ask “how are you feeling?” before jumping into “5 whys”
- 51. Lesson: Small mistakes can prevent big mistakes
- 52. Lesson: Small mistakes can prevent big mistakes IF YOU TAKE ACTION
- 55. Lesson: Creating the culture takes effort
- 56. • “It’s a lot of work… • But it’s worth it.” Keith Ingels The Raymond Corporation
- 57. Lesson: People need to feel safe to admit mistakes
- 58. Lesson: You can’t just tell people they should feel safe
- 59. • “You have to promote and invest in the behaviors that lead to psychological safety.” • “It’s not a one-and- done” initiative. Dr. Nicole Lipkin Psychologist & Executive Coach
- 60. “We use standards to shape the culture.” Billy Taylor Former Goodyear executive
- 61. Donnis Todd Master Distiller, Garrison Brothers Dan Garrison Founder / CEO, Garrison Brothers “Dan has always been willing to give me the time to learn from my mistakes.”
- 62. • “Toyota operates a no fault, no blame culture.” • “[Kids] are brought up with this idea of ‘find fault and place blame.’” David Meier Former Toyota leader
- 63. “It took me a couple of years to clear my brain of the impulse to blame the worker.” David Meier Former Toyota leader
- 64. “We have a process of unlearning, and we teach that mistakes are positive.” Keith Ingels The Raymond Corporation
- 65. “Our plant president would ask ‘What have we learned today?’” David Meier Former Toyota leader
- 66. Donnis Todd Master Distiller, Garrison Brothers “There’s something about your character growing when you own up to your mistakes.”
- 68. “Well, if you don't think you make mistakes then, oh gosh, bless your heart.” Krista Hughes Nurse & Patient Advocate
- 69. Some of us lead people who make mistakes
- 70. “We all have the opportunity to lead with kindness.” Karyn Ross The Kind Leader
- 72. Thank You! • Slides & More: http://www.markgraban.com/KaiNexus2022 • Email: Mark@MarkGraban.com • Podcast: MyFavoriteMistake.com
- 73. Future Webinars Register or get notified of future webinars: www.KaiNexus.com/webinars NEXT WEBINAR: KaiNexus Training Team Office Hours June 30 from 1:00 - 1:30 pm ET KaiNexus Customers Only With Brittany Currier, Training Manager
- 75. The KaiNexus Podcast • www.KaiNexus.com/podcasts • Subscribe via: – Apple Podcasts – Google Podcasts – Overcast – Stitcher – Other apps & services
- 76. Q&A • Web: – www.kainexus.com – blog.kainexus.com – http://www.markgraban.com/KaiNexus2022 • Webinars on Demand: – www.kainexus.com/webinars • Social Media: – www.twitter.com/kainexus – www.linkedin.com/company/kainexus – www.facebook.com/kainexus Host: Morgan Wright Customer Marketing Manager KaiNexus Morgan.Wright@KaiNexus.com Presenter: Mark Graban Senior Advisor KaiNexus mark@KaiNexus.com