research-article

Class Confessions: Restorative Properties in Online Experiences of Socioeconomic Stigma

Authors:

Gillian R. HayesAuthors Info & Claims

CHI '17: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems

Pages 3377 - 3389

https://doi.org/10.1145/3025453.3025921

Published: 02 May 2017 Publication History

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Abstract

In this paper, we examine stigma related to class identity online through an empirical examination of Elite University Class Confessions (EUCC). EUCC is an online space that includes a Facebook page and a surrounding sociotechnical ecosystem. It is a community of, for, and about low-income and first generation students at an elite university. By bringing in a community that learns and engages with users' socioeconomic struggles, EUCC engenders unique restorative properties for students experiencing class stigma. EUCC's restorative properties foster new ways of understanding one's stigmatized identity through meaning- making interactions in a networked sociotechnical system. We discuss how EUCC's design shapes the nature of user interactions around class stigma, and explore in depth how people experience stigma differently through the restorative properties of EUCC.

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Class Confessions: Restorative Properties in Online Experiences of Socioeconomic Stigma
1. Human-centered computing
  1. Collaborative and social computing

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Reviewer: Fjodor J. Ruzic

Since modern society provides more opportunities for those with college and university degrees, the number of applications to most prestigious colleges and universities has risen. It is due to the premise that education from elite universities guarantees better social and job opportunities, putting pressure on those who are outside of high-income and higher-class social groups. Many elite universities increase the number of applications in order to ensure the best applicants into their incoming class. However, elite universities as traditional institutions are not well prepared for first-generation, minority, or low-income students, and we can find various types of inequality in an elite social institution, creating new forms of socioeconomic stigma. Thus, students found a platform that helps them overcome problems produced by socioeconomic stigma: Class Confessions, which is deployed through new information technology and social media as a tool for spreading personal and private problems, attitudes, and opinions of students with socioeconomic stigma. Rho et al. open up these delicate issues within low-income and first-generation students as well as within various nationalities and races at elite universities, analyzing these issues through the Facebook "Class Confessions" forum showing the actual problems of socioeconomic stigma. Besides the brief but clear overview of stigma and the problems of stigmatized identity, readers will find descriptions of the elite university class confessions and related sociotechnical ecosystem. It is about various forms of social networking sites, including the people, processes, and policies forming a sociotechnical ecosystem. Since Facebook is the most-used place for confessional posts, the authors used Facepager to collect data for analyzing the overall process of Class Confessions. They brilliantly present their findings in a way that distinguishes sociotechnical configurations shaping the nature of Class Confessions interactions from the restorative properties of elite university Class Confessions. The restorative properties of elite university Class Confessions shape the mutual connections of different social groups, making acceptable relationships between marginalized students. Thus, it is an extremely valuable contribution to the literature in the field of social stigma, especially in a college or university educational setting, opening new ways for further research in the field. This is highly recommended reading for all involved with new technology ecosystem use in encompassing tools for social stigma problem solving. Online Computing Reviews Service

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CHI '17: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems

May 2017

7138 pages

ISBN:9781450346559

DOI:10.1145/3025453

General Chairs:
Gloria Mark
University of California Irvine
,
Susan Fussell
Cornell University
,
Program Chairs:
Cliff Lampe
University of Michigan
,
m.c. schraefel
University of Southampton
,
Juan Pablo Hourcade
University of Iowa
,
Caroline Appert
Université Paris-Sud
,
Daniel Wigdor
University of Toronto

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Lutz NAragon C(2024)"We're not all construction workers": Algorithmic Compression of Latinidad on TikTokProceedings of the ACM on Human-Computer Interaction10.1145/36870198:CSCW2(1-31)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3687019
Su ZKamath STirakitsoontorn PChen Y(2024)The Hidden Burden: Encountering and Managing (Unintended) Stigma in Children with Serious IllnessesProceedings of the ACM on Human-Computer Interaction10.1145/36410218:CSCW1(1-35)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3641021
Gunturi UKumar ADing XRho E(2024)Linguistically Differentiating Acts and Recalls of Racial Microaggressions on Social MediaProceedings of the ACM on Human-Computer Interaction10.1145/36373668:CSCW1(1-36)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637366
Haimson OLiu TZhang BCorvite S(2021)The Online Authenticity Paradox: What Being "Authentic" on Social Media Means, and Barriers to Achieving ItProceedings of the ACM on Human-Computer Interaction10.1145/34795675:CSCW2(1-18)Online publication date: 18-Oct-2021
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Strohmayer AMeissner JWilson ACharlton SMcIntyre LWakkary RAndersen KOdom WDesjardins APetersen M(2020)"We come together as one...and hope for solidarity to live on"Proceedings of the 2020 ACM Designing Interactive Systems Conference10.1145/3357236.3395452(87-100)Online publication date: 3-Jul-2020
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Dosono BSemaan BBrewster SFitzpatrick GCox AKostakos V(2019)Moderation Practices as Emotional Labor in Sustaining Online CommunitiesProceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300372(1-13)Online publication date: 2-May-2019
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Andalibi NBrewster SFitzpatrick GCox AKostakos V(2019)What Happens After Disclosing Stigmatized Experiences on Identified Social MediaProceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300367(1-15)Online publication date: 2-May-2019
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Seering JNg FYao ZKaufman G(2018)Applications of Social Identity Theory to Research and Design in Computer-Supported Cooperative WorkProceedings of the ACM on Human-Computer Interaction10.1145/32747712:CSCW(1-34)Online publication date: 1-Nov-2018
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Rho EMark GMazmanian M(2018)Fostering Civil Discourse OnlineProceedings of the ACM on Human-Computer Interaction10.1145/32744162:CSCW(1-28)Online publication date: 1-Nov-2018
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Andalibi NMorris MForte A(2018)Testing Waters, Sending CluesProceedings of the ACM on Human-Computer Interaction10.1145/32742882:CSCW(1-23)Online publication date: 1-Nov-2018
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