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"Phantom Friend" or "Just a Box with Information": Personification and Ontological Categorization of Smart Speaker-based Voice Assistants by Older Adults

Authors:

Alisha Pradhan,

Leah Findlater,

Amanda LazarAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 3, Issue CSCW

Article No.: 214, Pages 1 - 21

https://doi.org/10.1145/3359316

Published: 07 November 2019 Publication History

Abstract

As voice-based conversational agents such as Amazon Alexa and Google Assistant move into our homes, researchers have studied the corresponding privacy implications, embeddedness in these complex social environments, and use by specific user groups. Yet it is unknown how users categorize these devices: are they thought of as just another object, like a toaster? As a social companion? Though past work hints to human-like attributes that are ported onto these devices, the anthropomorphization of voice assistants has not been studied in depth. Through a study deploying Amazon Echo Dot Devices in the homes of older adults, we provide a preliminary assessment of how individuals 1) perceive having social interactions with the voice agent, and 2) ontologically categorize the voice assistants. Our discussion contributes to an understanding of how well-developed theories of anthropomorphism apply to voice assistants, such as how the socioemotional context of the user (e.g., loneliness) drives increased anthropomorphism. We conclude with recommendations for designing voice assistants with the ontological category in mind, as well as implications for the design of technologies for social companionship for older adults.

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Yan CJohnson KJones V(2024)The Impact of Interaction Time and Verbal Engagement with Personal Voice Assistants on Alleviating Loneliness among Older Adults: An Exploratory StudyInternational Journal of Environmental Research and Public Health10.3390/ijerph2101010021:1(100)Online publication date: 16-Jan-2024
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Index Terms

"Phantom Friend" or "Just a Box with Information": Personification and Ontological Categorization of Smart Speaker-based Voice Assistants by Older Adults
1. Human-centered computing
  1. Ubiquitous and mobile computing
    1. Ubiquitous and mobile devices
      1. Personal digital assistants

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 3, Issue CSCW

November 2019

5026 pages

EISSN:2573-0142

DOI:10.1145/3371885

Editors:
Airi Lampinen
Stockholm University, Sweden
,
Darren Gergle
Northwestern University, USA
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David A. Shamma
FXPAL, USA

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Published: 07 November 2019

Published in PACMHCI Volume 3, Issue CSCW

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Chin JDesai SLin SMejia S(2024)Like My Aunt Dorothy: Effects of Conversational Styles on Perceptions, Acceptance and Metaphorical Descriptions of Voice Assistants during Later AdulthoodProceedings of the ACM on Human-Computer Interaction10.1145/36373658:CSCW1(1-21)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637365
Qian ZFu JZhou Y(2024)Overcoming Barriers, Achieving Goals: A Case Study of an Older User's Technology AutonomyExtended Abstracts of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613905.3637150(1-7)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3637150
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