MOHAMMED MAJEED

Country branding research: a decade's systematic review ahmed tijani a , Mohammed Majeed b , kwame simpe Ofori c and aidatu abubakari d a Minerals Commission, accra, ghana; b tamale technical university, tamale, ghana; c school of Business and social sciences,

Mastering the roles of all aspects of an organization is contingent on job rotation. This paper focused on the impact of Job Rotation and Performance on higher educational institutions. The study used stratified sampling technique, quantitative approach, and descriptive design for primary data collection and analysis by SPSS. The outcome of the research confirmed that, job rotation impacts on organizational performance. The aspects that led to the performance were: removal of job stress, employee retention, increase expertise, applying experience on the job amongst others. The performance was measured by the efficiency, productivity, quality, but rejected profitability as a measure in higher educational institutions. It was concluded that job rotation impacts positively but favourably with organizational performance. Keywords: Job Rotation, Performance, Tamale Technical University, Higher Educational Institutions

Existing research shows that loyalty is a function of customer perceptions of trust following service recovery. The authors propose a cognitive appraisal model that portrays trust and emotions as key mediators in the relationship between perceived justice and customer loyalty. A structural equation model was used to test the conceptual model. The findings support the conjecture that emotions and trust have important mediating roles during the service recovery process. Furthermore, while existing research has focused primarily on negative emotion, the authors' model adopts a two-dimensional view of emotion (positive and negative emotions), and the results support the inclusion of both dimensions. Overall, the empirical support for the proposed model has important managerial implications for effective relationship management. By understanding the important mediating roles of trust and emotion, service employees can deliver more effective service recovery strategies and thereby enh...

Purpose-The study sought to assess the nexus between components of perceived justice and satisfaction, trust and loyalty with service recovery. Design/methodology/approach-Survey data were gathered from a sample of 300 clients from 8 midscale hotels in Ghana. Partial least squares structural equation modeling was used to test the hypothesized relationships. Findings-Perceived distributive justice has no effect on customer satisfaction with service recovery. Interactional justice had the greatest effect on customer satisfaction with service recovery. No significant relationship was found between procedural justice and trust. Also, trust had a significant effect on loyalty post-service recovery. Research limitations/implications-Empirical data were taken from one service industry; thus, it is reflective of only that service industry, generalizations should be mindful of our context bounded results. Practical implications-The study offers suggestions for managers to leverage the dimensions of perceived justice in order to build trust and loyalty post-service failure. Hotels should treat customers with fairness and respect at every point of contact during the service recovery process. Reward based compensation should be offered to customers to build trust. Originality/value-The study is among a few to assess service recovery and its link with loyalty from a developing economy context. The study revealed that perceptions of justice with service recovery influences Customer loyalty following service recovery The current issue and full text archive of this journal is available on Emerald Insight at: https customer loyalty and satisfaction post-service recovery and extend the understanding of service recovery in the Ghanaian hotel sector.

Purpose-The study sought to assess the nexus between components of perceived justice and satisfaction, trust and loyalty with service recovery. Design/methodology/approach-Survey data were gathered from a sample of 300 clients from 8 midscale hotels in Ghana. Partial least squares structural equation modeling was used to test the hypothesized relationships. Findings-Perceived distributive justice has no effect on customer satisfaction with service recovery. Interactional justice had the greatest effect on customer satisfaction with service recovery. No significant relationship was found between procedural justice and trust. Also, trust had a significant effect on loyalty post-service recovery. Research limitations/implications-Empirical data were taken from one service industry; thus, it is reflective of only that service industry, generalizations should be mindful of our context bounded results. Practical implications-The study offers suggestions for managers to leverage the dimensions of perceived justice in order to build trust and loyalty post-service failure. Hotels should treat customers with fairness and respect at every point of contact during the service recovery process. Reward based compensation should be offered to customers to build trust. Originality/value-The study is among a few to assess service recovery and its link with loyalty from a developing economy context. The study revealed that perceptions of justice with service recovery influences Customer loyalty following service recovery The current issue and full text archive of this journal is available on Emerald Insight at: https customer loyalty and satisfaction post-service recovery and extend the understanding of service recovery in the Ghanaian hotel sector.