- Assistant Professor, interested in research topics in Business, HR and Marketingedit
This chapter is important because Shepherd leadership is not much taught in popular business or leadership textbooks. There is inadequate understanding and practice of compassionate care-Shepherd leadership quality-in sectors such as... more
This chapter is important because Shepherd leadership is not much taught in popular business or leadership textbooks. There is inadequate understanding and practice of compassionate care-Shepherd leadership quality-in sectors such as education and healthcare. Education is an important sector as it impacts students’ learning. Teachers with Shepherd leadership qualities motivate students to outperform, and be creative and work persistently to improve themselves, their communities and society. Healthcare is an important sector because providing healthcare has significant impact on personal and public health, development and economic growth to attain major employment. Additionally, research reveals that caring and compassionate leadership is lacking in organizations because it forms resilience, nurtures a team spirit, enhances engagement, and may reduce employee turnover. This chapter sheds light on the importance of compassionate and caring leaders in religious and educational organiza...
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PurposeGreen product innovation is a global industrial concern. This research examines the possible impact of green product innovation on firms' competitive advantage in industrial enterprises operating in qualified industrial zones... more
PurposeGreen product innovation is a global industrial concern. This research examines the possible impact of green product innovation on firms' competitive advantage in industrial enterprises operating in qualified industrial zones (QIZs).Design/methodology/approachThis research follows a descriptive analytical methodology, testing two hypotheses formulated based on the reviewed literature among chemical industrial plants of the three Jordanian QIZs (Amman, Zarqa and Irbid) in Jordan. Following a preliminary scoping study of all 219 Jordanian chemical manufacturers, a quantitative five-point Likert scale questionnaire was administered to firms applying green product activities.FindingsIn total, 20 firms were found to be utilizing green product innovation, representing only 9.13% of the overall population. The hypothesis testing results indicated that green product innovation has a statistically significant positive impact on competitive advantage. The results also showed that t...
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Purpose This paper aims to investigate the relationship between academic integrity of online university students and its effects on academic performance and learning quality. The first hypothesis aimed to see if there is statistically... more
Purpose This paper aims to investigate the relationship between academic integrity of online university students and its effects on academic performance and learning quality. The first hypothesis aimed to see if there is statistically significant relationship between academic honesty of students taking online classes and their apparent academic performance. The second hypothesis aimed to see if there is a statistically significant difference in academic integrity among male and female students. The third hypothesis aimed to see if there was a statistically significant relationship between academic honesty of students and their quality of learning. Design/methodology/approach This is a quantitative study; data was collected via student emails from 155 active online university students. Findings There was a positive linear relationship for the first hypothesis, the relationship is relatively weak as the value of Pearson correlation was (0.172). For the second hypothesis, the results s...
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The purpose of this quantitative research was to measure customer satisfaction with bank tellers and bank teller leadership attributes and to determine the relationships between the two and the effect of gender on the ratings. Data were... more
The purpose of this quantitative research was to measure customer satisfaction with bank tellers and bank teller leadership attributes and to determine the relationships between the two and the effect of gender on the ratings. Data were collected at three bank branches in West Amman-Jordan with 126 bank customers. The results revealed statistically significant differences in the ratings of the leadership attributes: Ethics had highest ratings while innovation had the lowest ratings. There were significantly different gender ratings in two leadership attributes such that women’s ratings were higher than the men’s in bank knowledge and communication leadership attributes. Also, men and women differed significantly on satisfaction; women were more satisfied than men. Moreover, results revealed that satisfaction correlated directly, strongly, and significantly with all five leadership attributes. Additionally, results showed that bank knowledge, innovation, and gender all made unique an...
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Purpose-This paper aims to investigate the relationship between academic integrity of online university students and its effects on academic performance and learning quality. The first hypothesis aimed to see if there is statistically... more
Purpose-This paper aims to investigate the relationship between academic integrity of online university students and its effects on academic performance and learning quality. The first hypothesis aimed to see if there is statistically significant relationship between academic honesty of students taking online classes and their apparent academic performance. The second hypothesis aimed to see if there is a statistically significant difference in academic integrity among male and female students. The third hypothesis aimed to see if there was a statistically significant relationship between academic honesty of students and their quality of learning. Design/methodology/approach-This is a quantitative study; data was collected via student emails from 155 active online university students. Findings-There was a positive linear relationship for the first hypothesis, the relationship is relatively weak as the value of Pearson correlation was (0.172). For the second hypothesis, the results showed that there was no significant difference between males and females. The results for the third hypothesis showed that there is a statistically significant relationship between academic integrity of students taking online classes and academic learning quality. This relationship is relatively strong. Research limitations/implications-The sample size may have been a limitation for generalizing the results. Practical implications-As a practical implication, authors recommend that education administrators focus on training their faculty members to stress and instill strong ethical values, such as academic integrity and honesty, in their students all throughout their academic journey. Social implications-As for social implication, the embracing of ethical values in students, graduates may continue to embrace such values in the workplace which may lead to more reputable and profitable work environment where the society at large benefits. Originality/value-This research is among the pioneers that attempted to study the connection of academic integrity and learning quality from the students' perspective.
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The purpose of this quantitative research was to measure customer satisfaction with bank tellers and bank teller leadership attributes and to determine the relationships between the two and the effect of gender on the ratings. Data were... more
The purpose of this quantitative research was to measure customer satisfaction with bank tellers and bank teller leadership attributes and to determine the relationships between the two and the effect of gender on the ratings. Data were collected at three bank branches in West Amman-Jordan with 126 bank customers. The results revealed statistically significant differences in the ratings of the leadership attributes: Ethics had highest ratings while innovation had the lowest ratings. There were significantly different gender ratings in two leadership attributes such that women's ratings were higher than the men's in bank knowledge and communication leadership attributes. Also, men and women differed significantly on satisfaction; women were more satisfied than men. Moreover, results revealed that satisfaction correlated directly, strongly, and significantly with all five leadership attributes. Additionally , results showed that bank knowledge, innovation, and gender all made unique and statistically significant contributions to predicting satisfaction with bank tellers.
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This study aims to determine client's attitude explanatory factors for the selection of an Islamic bank at Jordan. Mainly, the study identifies factors shaping client's attitude toward Islamic banks that are considered in clients'... more
This study aims to determine client's attitude explanatory factors for the selection of an Islamic bank at Jordan. Mainly, the study identifies factors shaping client's attitude toward Islamic banks that are considered in clients' decision choices related to different behavioral theories. Data were randomly collected from Islamic banks clients in Jordan. A questionnaire was developed, distributed, and analyzed via the model of t-test on 138 clients. The results show that clients consider several factors in their choices between religious and non-religious. Essentially, religious factors are principles, absence of interest, religious edict or justification, profit-sharing, and Islamic price basis of banking services. The non-religious related factors were sufficient branches, caring and comfortable, appearance and internal decoration design, fast services, response to their clients' needs, sufficient number of staff, giving clients the top priorities, clients' needs to include disclosing information as a part of accounting system adequacy. Adequate attention is needed to every client, competitive service prices, and the influence of friends and family. The study concludes that it is not possible to say that religious factors are enough, but the interest-free banking greatly represents the non-religious or the economic factors, and the profit-sharing principle is important; Policymakers must consider this to build-up a positive attitude toward Islamic banks. The findings recommend that religious and non-religious values significantly influence clients' intentions and choices. It suggests that religious ethics is the most important factor, and the availability of information systems disclosing clients' needs.
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A case study was conducted to find out to what extent Jordan Business Organizations (JBO's) use empowerment at different managerial levels and to explore the attitudes of the employees towards empowerment, to see if they are familiar with... more
A case study was conducted to find out to what extent Jordan Business Organizations (JBO's) use empowerment at different managerial levels and to explore the attitudes of the employees towards empowerment, to see if they are familiar with this concept. 100 Jordanian enterprises were contacted and received responses from 70 enterprises who agreed to participate in the research. Two managers from each enterprise were interviewed and filled out surveys, a total of 140 respondents. The results showed that empowerment concept was very clear to the vast majority of respondents based on the practices of HRM. Results show that (50%) of responses ranged between clear and very clear, on questions regarding the empowerment concept in delegation of authority, delegation of skills and team control. and the rest are not so clear in question one. About 79% are clear or very clear on the empowerment concept in achieving employees’ objectives. Approximately 56% are clear or very clear on the empowerment concept and the optimal use of HRM. About 72% of respondents see the clear/very clear connection of the empowerment concept through the democracy level in the organization. About 50% of respondents believe that always that the improvement of the organization depend on employee empowerment and approximately 36 % of respondents believe it always increases production and 50% or respondents believe that always glorifying achievement of employees shows the extent of empowerment. Results also showed that more than 57% are always satisfied with work while the rest are mostly satisfied. More than 71% of respondents believe that empowerment improves work atmosphere and approximately 50% of respondents believe that opportunities are always utilized when empowering employees. Greater than 64% of respondents believe that it always boosts confidence levels when empowering employees.
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Purpose-Green product innovation is a global industrial concern. This research examines the possible impact of green product innovation on firms' competitive advantage in industrial enterprises operating in qualified industrial zones... more
Purpose-Green product innovation is a global industrial concern. This research examines the possible impact of green product innovation on firms' competitive advantage in industrial enterprises operating in qualified industrial zones (QIZs). Design/methodology/approach-This research follows a descriptive analytical methodology, testing two hypotheses formulated based on the reviewed literature among chemical industrial plants of the three Jordanian QIZs (Amman, Zarqa and Irbid) in Jordan. Following a preliminary scoping study of all 219 Jordanian chemical manufacturers, a quantitative five-point Likert scale questionnaire was administered to firms applying green product activities. Findings-In total, 20 firms were found to be utilizing green product innovation, representing only 9.13% of the overall population. The hypothesis testing results indicated that green product innovation has a statistically significant positive impact on competitive advantage. The results also showed that the factor "firm resources" has a statistically significant positive moderation effect on the relationship between green product innovation and competitive advantage. Research limitations/implications-The vast majority of Jordanian chemical manufacturers were not implementing green innovation or practices; further study is needed to identify barriers. Findings are limited to managers of chemical industrial plants in Jordan, excluding the demand side (e.g. plant customers who purchase final products), which leaves a different research angle to be explored. Originality/value-This is a pioneering study of green product innovation implications for firm competitive advantage in manufacturing enterprises, especially in QIZs of Jordan (which offer tax exemptions to foreign and local investors and sell products to regional and international markets).