Cem

در یکی از يادداشت هاي پیشین به بررسي تفاوت های رضایت مشتری و تجربه مشتری پرداختیم، اما امروز فراتر رفته و به سراغ مرزها و تفاوت هاي مدیریت تجربه مشتری با مديريت ارتباط با مشتري می رویم و سعي خواهيم کرد اين دو حوزه را شفاف تر بررسي نماييم.
به هيچ وجه نمي توان اين موضوع را انکار نمود که حوزه هاي CRM و CEM، به طور قابل توجهي با يکديگر همپوشاني دارند. برخي از متخصصان مديريت ارتباط با مشتري  اين ادعا را که CEM، يک نگاه شفاف و صيقلي از CRM  بوده را رد مي کنند. برخي ديگر نيز اشاره مي کنند که روش هاي CEM  به شدت با CRM متفاوت است.

Öz: Nassın manaya olan delaleti, mantûk ve meskûtun anh şeklinde ikiye ayrılır. Söz sahibinin, hakkında sükût etmeyi tercih ettiği bir anlamın şer'î hüküm istinbâtında kullanılması, " mefhûmü'l-muhâlefe " başlığı altında ele alınmış ve alimler nezdinde bir ihtilaf konusu olmuştur. Ancak Hanefi usûlcüler meskûtun anha dair bu tartışmayı içerik olarak daha geniş bir alana taşımışlardır. Bu çalışmada Hanefi usûlcülerinin meskûtun anh kavramı ile neyi kastettikleri, Serahsî özelinde ortaya konulmaya çalışılacaktır. Anahtar Kelimeler: Serahsî, mefhûm, mantûk, meskûtun anh, delâlet. The mistakes of ijtihad which is made regarding implications of Islamic rules (verses and hadithes) in the process of inferencing the judgements from Islamic rules according to Sarakhsî Abstract: Nas's manifestation is divided into two types as mantûk and meskûtun anh. Using the meaning of the speaker who prefers to be silent in ser'î judgement is discussed under the heading of " divergent meaning " (mefhûmü'l-muhâlefe) and it has been a matter of controversy in the presence of scholars. But Hanafi scholars enlarged this debate about " meskûtun anh " to a larger area with regard to content. In this study, it will be tried to reveal what Hanafi scholars-especially Sarakhsî-mean with the concept of meskûtun anh.

Vernacular photography freezes the memory of an event or person and is an important document for understanding visual culture. However, we do not all understand its historical and heritage importance. Vestígios: Fotografia&Memória emerges as a project that focuses on raising awareness of the appreciation and protection of this document. It is a project aimed at children between 4 and 11 years old, which through educational materials and programs of unprecedented activities, reflect on photography as a heritage asset and activating element of memory and identity. In this article, we present the programs implemented in Mundo Património (SPIRA), the teaching materials — music and guides — and the results obtained

This article discusses the traditional game of the stick, practiced in the parish of Bucos, municipality of Cabeceiras de Basto. This game, of popular roots and strongly northern character, originated in an eminently rural society, served as an art of defence and attack, is now preserved by family and social dynamics as a mastery to be maintained from generation to generation. In Bucos, the possibility of recovering individual and family memories remains, going back to the 40s of the 20th century, despite the strong desertification as a result of successive migratory waves. It was possible to verify, through empirical work, that the memories of teachers and apprentices of the game of the stick allowed to maintain the union and family transmission. It is intended, then, to observe the importance of this tradition, intangible cultural heritage, at the level of its practitioners and how it relates to family dynamics in Bucos. It also aims to investigate their contribution to the respec...