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EARS G
FOR THE TRANSMISSION REBUILDING INDUSTRY
TABLE OF CONTENTS
OCTOBER/NOVEMBER 2012 PHONE (805) 604-2000 FAX (805) 604-2006 Publisher Managing Editor Technical Director Advertising Senior Designer Contributing Editors: ATRA Technical Staff: Bill Brayton Steve Garrett Mark Puccinelli Jarad Warren Dennis Madden Rodger Bland Lance Wiggins Frank Pasley Jeanette Troub Steve Bodofsky Thom Tschetter Hank Blair Mike Brown Pete Huscher Mike Souza
A Stellar Time in the Transmission Industry Unbalanced Regulation: 47-48RE Valve Bodies
by Mark Puccinelli by Mike Souza
Director of Membership & IT Svc Kelly Hilmer Seminars & Convention Manager Vanessa Velasquez
ThE WORd On ThE STREET: A Scan Tool in Your Pocket FUn WITh TRAnSmISSIOnS: The Wrong Parts Cost Everyone
by Bill Brayton
The views expressed in this publication should not necessarily be interpreted as the official policy of the Automatic Transmission Rebuilders Association (ATRA). Publication of product information or any advertising does not imply recommendation by ATRA. GEARS , a publication of ATRA, 2400 Latigo Avenue, Oxnard, CA 93030, is published for the betterment of the transmission industry and is distributed nine times per year. No part of this issue may be reproduced without prior written permission of the publisher. GEARS is distributed to members of the transmission industry in the United States, Canada, ATRA Members in Mexico & Europe, and related automotive industry firms and individually. Send changes of address to GEARS in care of ATRA. Subscriptions are available by contacting GEARS in care of ATRA. Advertisers and advertising agencies assume full liability for all content of advertisements printed and also assume full responsibility for any claims arising therefrom against the publisher. The publisher reserves the unqualified right to reject any advertising copy as it deems appropriate, with or without cause. GEARS is designed to provide accurate and authoritative information in regard to the subject matter covered. It is distributed with the understanding the publisher is not engaged in rendering legal, accounting or other professional service. If legal advice or other expert assistance, is required, the services of a competent professional person should be sought from a Declaration of Principles jointly adopted by a Committee of the American Bar Association and Committee of Publishers. GEARS also welcomes articles submitted by members of the industry. GEARS considers all articles for publication that contribute positively to the welfare of the transmission industry, and reserves the right to edit all articles it publishes. If you would like to submit an article to GEARS, include background information about the author and a telephone number where he/she may be reached. If you want submissions returned, enclose a self-addressed, stamped envelope.
ShOP TAlk: Whats the hub-bub? More information from the field on the
Mercedes 722.9 pump failure by Dennis Madden
GEARS Introduces a new Columnist: meet Relationship Builder Jim Cathcart by Steve Bodofsky ATRA's 2012 Powertrain Expo Exhibitor directory!
DEPARTMENTS
2 112 117 124 FROm ThE PRESIdEnT: Welcome to las Vegas! by Jim Rodd Powertrain Industry news Shoppers and Classified list of Advertisers
www.gearsmagazine.com www.atra.com
Publications mail Agreement no. 40031403 Return Undeliverable Canadian Addresses to: Station A, PO Box 54, Windsor, On n9A 6J5 Email: gears@atra.com Issue #170 Printed in U.S.A. Copyright ATRA 2012
Be sure to read our Feature Story, A Stellar Time in the Transmission Industry, pg 18,
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Las Vegas, NV
ts my honor once again to welcome everyone back to Las Vegas; this year, for the first time, being hosted at Ballys Hotel and Casino. For years, ATRAs Powertrain Expo has been the largest and best trade show dedicated to the transmission rebuilding industry. But this years Expo may well be the show by which all others are measured. Were looking for 2012 to be the best of the best! The ATRA Luncheon on Saturday, sponsored by Raybestos Powertrain, is always a popular gathering before we open the show floor. This years luncheon will feature Larry Winget, brought to you by GEARS Magazine. Larry is a New York Times bestselling author who offers solid advice for improving your life, your business, your finances, and your family. Hes written a number of books that have met with both critical and financial success: Trade Show Shut Up and Stop Whining Youre Broke co-hosted with Because You Want to Be Its Called Work for a Reason Ill Try to Be Nicer If Youll Try to Be Smarter Larry is known for his direct, inyour-face, dead-on presentations. This is one Luncheon presentation you wont want to miss: If you dont already have your lunch tickets, get them now. Friday morning, take the time to attend the ATRA Member Meeting. The member meeting is open to everyone and I encourage all of you to attend. Heres where youll have the opportunity to meet all of the ATRA staff members that work so hard to make Expo successful each year. Be a part of this meeting and give us your thoughts on
Many of the speakers for the management track are past shop owners and automotive business consultants. They know this business our business and theyve made it work
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how we can improve ATRA and Expo. The meeting will also be attended by your regional ATRA board director, so come and bring your ideas and questions. I look forward to meeting you there. Saturday morning, from 7 to 10, is the ATRA Chapter Presidents meeting. As with the Member Meeting, this meeting is open to everyone. If youre interested in being part of the Chapter in your area, come by to meet the folks who make the Chapters and local seminars work. The Chapters are the foundation of ATRA; its how I got involved with the Association in the first place. Saturday evening, from 5 to 7, is the Transtar Industry Reception. This reception is a staple of Expo; its where you get to rub elbows with the movers and shakers of the industry, visit with old friends, and make new friends thatll last a lifetime. This reception seems to get better every year and everyone is invited. Dont miss it! If youre a shop owner or manager and have attended EXPO in the past, Im sure that youre familiar with ATRAs Whats Working management seminars. This is where some of the best minds in the business and repair community offer their thoughts and techniques for building your business. And these arent just professional speakers with canned business tech-
atrapowertrainexpo.com
niques that they freshen up and roll out for whatever the business de jour might be. Many of the speakers for the management track are past shop owners and automotive business consultants. They know this business our business and theyve made it work sometimes in very visible, very impressive ways. Whats more, theyre aided by a panel of shop owners and managers whove proved they know whats working. Youve read about them over the last few years on the pages of GEARS. Theyve reevaluated their business strategies based on the techniques theyve learned from past Expos and articles. And theyve adjusted their businesses in ways that prove its still possible to be successful running a transmission repair shop. ATRA works all year to make this management program more valuable than the previous year. The questions and comments we hear during the seminars and on the show floor help us refine our programs, to make sure were addressing your needs. This years Expo is the culmination of five preceding Whats Working programs, and theres little doubt in anyones mind that itll set new standards for excellence. Las Vegas is also a fabulous place to visit; and once again, were here. Wander down the world famous Strip and see how people celebrate, Vegas style! For those of you who took the time to be here, welcome! I hope no, Im sure itll be everything you expected, and more. Jim Rodd, President
L D W
ORIGINAL e q u i p m e n t
S
U
Ford 6R140 (Diesel) 11-up Ford 6R140 (Gasoline) 11-up Acura MT4A 2010-up
Y
RCP96-253 RCP96-254 RCP96-265 RCP96-255 RCP96-257 RCP96-252 RCP96-258 RCP96-268 RCP96-263 RCP96-262 RCP96-259 RCP96-267 RCP96-256 RCP96-266 RCP96-264 RCP96-261 RCP96-260
MY
Honda BDHA 07-08, B36A/P36A, PN3A/PN4A 09-10, B97A 08-09 Honda BVGA/BVLA 06-07, MJBA 05-08, BJFA/MJFA 06-08 Honda BYFA 07-09
Honda/Acura PSFA 09-up, B36A/P36A 09-10, B97A 10-up, PN3A/PN4A 11-up Hyundai A4CF1/2 06-08 Hyundai A5GF1 05-up Hyundai A5HF1 06-09 Hyundai A6MF1 2009-up Nissan RE0F10A/JF011E (CVT) 07-up Nissan/Infiniti JR710E/RE7R01A 2009-2012 Aisin/Toyota TL80SN (AA80E) 07-up Toyota AB60E/AB60F 07-up Toyota U660E 07-up
by Lance Wiggins
members.atra.com www.atra.com
Solenoid Operation
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Figure 1
Figure 2: PCC controls reverse engagement pressure, and is directly responsible for direct clutch application in overdrive 4th, 5th, and manual 4th gears.
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Figure 3: During normal operation the solenoids are pulse width modulated; these modulations have three basic ranges: lower pressure, variable pressure, and higher pressure
Figure 4: Simply put, when PCA is at higher pressure, PCB is at lower pressure; when PCB is at higher pressure, PCA goes lower pressure. This causes the boost valves to split apart from one another
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modulate other valves. During normal operation the solenoids are pulse width modulated; these modulations have three basic ranges: lower pressure, variable pressure, and higher pressure (Figure 3). Both solenoids can be on at the same time, but the PCM supplies opposite commands to them: Simply put, when PCA is at higher pressure, PCB is at lower pressure; when PCB is at higher pressure, PCA goes lower pressure. This causes the boost valves to split apart from one another (Figure 4). These solenoids are used for more than just controlling pressure. PCA is also used for the VFS1 modulator valve (Figure 5). VFS1 pressure applies the intermediate servo in 3rd gear, and applies the low/reverse servo in manual 1 and 2. PCB also controls the VFS2 modulator valve, and forward and reverse engagement valves (Figure 6). The VFS2 pressure indirectly affects the feel of forward engagement and the direct clutch engagement in reverse, and it directly applies the overdrive servo and the coast clutch.
Figure 5
Figure 6
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SUPPLIER MEMBER
ment control valves (Figure 7). The solenoid indirectly affects the feel of
the direct clutch engagement in reverse, and directly applies the direct clutch in 4th and 5th gears.
Figure 7
The solenoids have a direct effect on shift timing and feel. The majority of the problems are either soft, flare shifts or harsh downshifts. Typically the flare shifts are on the 2-3 shift. To understand why, lets look at the applied components. The forward clutch is applied in all forward gears. From 1st to 2nd gear the forward clutch and the overdrive servo are applied. This is just like the 5R55Eseries transmissions; the forward clutch and overdrive band are applied for 2nd gear (Figure 8). From 2nd to 3rd gear, the overdrive band releases at the same time the intermediate band applies. This releaseand-apply process has to be precise to create a smooth, acceptable shift into 3rd gear (Figure 9). A slight timing variation and you can expect a flare or harsh shift.
Figure 8
So clutch apply timing has to be very precise for this transmission to shift properly and those clutches are being controlled by the solenoids. But what if one solenoid creates an entirely different pressure than another solenoid from the same computer signal? Turns out thats exactly what happens if you use the wrong solenoid pack. We ran tests lots of tests! and spent countless hours reading hydraulic schematics, measuring valves, and applying the math. Heres what we discovered: Theres a slight difference but a difference nonetheless in solenoid output. When we tested the PCA solenoids from the different solenoid packs, we found that at 0.6 amps, there was a 4psi difference (Figure 10). That doesnt sound like much but it becomes a big deal when it comes to overall presGEARS October/November 2012
12
800.940.0197 www.wittrans.com
sure in the system. The 4 psi difference equates to about 30 psi of mainline pressure, enough to cause the problems weve been encountering. About 26% of the 5R55W/S calls we get on the ATRA HotLine are solenoid replacement fixes (Figure 11). And all of those calls involve a complaint of a harsh 3-2 or flare 2-3; most also end up with a lockup problem. In nearly every case, replacing the solenoid pack corrects the problem.
Other Checks
While a startling number of these calls involve solenoid application problems, there are a few other things you should look at if faced with these complaints: Take a close look at the pressure regulator valve setup. Look for wear marks and replace the valve, sleeve, or the entire setup, depending on the wear you discover. Examine the overdrive and intermediate servo control valves and plugs. Worn plugs can leak, especially during engagements and shift timing sequences. The bottom line, make sure youre using the right solenoid pack for the unit youre working on, make sure you thoroughly check the other locations mentioned and those shift problems should just shift away.
Figure 9
Figure 11
Figure 10
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Unbalanced Regulation:
47-48RE Valve Bodies
by Mark Puccinelli
members.atra.com www.atra.com
he Dodge RE series transmission has been in service since 1996. In 2003, Dodge released the 48RE for the 5.9 diesel and 8.0 V10. Dodge made several changes to the 48RE internal components, valve body, and TCM strategy to provide higher torque and towing capacity. A local shop was working on a 48RE in a 2005 Dodge 2500 with a 5.9 Cummings diesel. It had no forward gears. After repairs, the technician noticed the shifts were firm during the road test. After the leak inspection he performed a second road test: The transmission was now slipping in 3rd gear and reverse. The diagnosis began with a pres22
Figure 1
sure test. He connected the first gauge to the forward clutch pressure port. Forward clutch pressure was too high 95150 lbs normal readings should be around 60110. The high forward pressure explained the firm shifts. The technician connected a second gauge to the 3rd gear/front servo release port to diagnose the slipping in 3rd gear and reverse (figure 1). With both gauges connected, he disconnected the solenoid harness; this puts the transmission in 3rd gear. With the engine at 1200 RPM and the shift selector in drive, gauge readings showed 24 lbs on the 3rd gear/front servo release port and 100 lbs on the forward clutch port. These readings
These readings should be within 58 lbs of each other. Somewhere there was a large leak in the 3rd gear/front servo release circuit.
should be within 58 lbs of each other. Somewhere there was a large leak in the 3rd gear/front servo release circuit. He inspected the items that could be linked to the pressure readings: Pressure regulator assembly (high GEARS October/November 2012
Replacing the separator plate with the correct one took care of the high line pressure and firm shifts.
line pressure) TV valve assembly (high line pressure) #3 checkball placement and diameter (3rd gear pressure loss) Front servo and cover sealing rings (3rd gear pressure loss) Everything looked good. So we have unresolved high line pressure and a loss of 3rd gear oil pressure. The 3rd gear pressure loss could be internal. The high forward pressure was probably a valve body problem that we hadnt identified yet. I asked the tech whether hed made any modifications to the valve body. No, but he did replace the separator plate. So I asked him to the compare the separator plates. Ka-ching! There was a hole missing next to the filter and one extra hole over the #2 checkball location (figure 2). The separator plate he used was for a 47RE valve body. The 47RE has a different TCC pressure boost, TCC signal feed, and manual 3-2 circuit than the 48RE. Installing the 47RE separator plate on the 48RE valve body shut off all pressure regulator balance oil in reverse. This created extremely high line pressure in reverse. The missing balance hole also reduced the balance area on the regulator valve in forward range. This explained the high forward pressure and firm shifts (figure 3). Replacing the separator plate with the correct one took care of the high line pressure and firm shifts. Now we still needed to identify the cause for low 3rd gear oil pressure. The #3 checkball placement and diameter is part of the 24
Figure 2
Figure 3
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3rd gear circuit. The #3 checkball was in place and it was the correct diameter (figure 4). It was time for an internal inspec-
tion. When the technician air checked the direct drum on the pump, it leaked excessively. The sealing rings looked
okay and fit properly in the drum bore. So he removed the frictions and steels, and there was the leak (figure 5). The piston broke because there was no
Figure 4
Figure 5
Figure 6
26
Figure 7
A SUM OF ITS
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28
FCSD00018_2437112_MAG_R03.indd 1
3/14/12 1:04 PM
pressure regulation in reverse. Without the balance oil, line pressure will run away until something gives. There are other differences between these valve body components you should be aware of (figures 6, 7, and 8). Remember, these units have been around the block a few times. When working on RE units, be diligent during your valve body inspections and repairs to avoid potential problems such as this one. Parts, cores and rebuilt units are in abundance; thats good, but its also a source for building in your own potential problems. Careful comparison can make the difference between a long, difficult diagnosis and a successful repair.
Figure 8
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29
by Mike Souza
members.atra.com www.atra.com
Figure 1
Figure 2
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Figure 3
This program will scan just about any 1996-and-later vehicle with a DLC (data link connector). Youll have to purchase a Bluetooth DLC adapter. This is also very inexpensive and comes in all shapes and sizes, depending upon the type of cell phone you have. The one most recommended for Torque Pro is the Bluetooth ELM 327 wireless (figure 3). The cost, delivered to the door in just a few days, was $13 and change. Total cost for the program and Bluetooth adapter was less than $20. Its very easy to set your phone to recognize the Bluetooth adapter. When it asks for the password or code just type in 1234 and youre scanning in minutes. There are some cell phone DLC adapters that can be purchased with a special cable connection. This can be dangerous when the general public starts trying to diagnose their own vehicles! Torque Pro will not only scan and clear codes; its also capable of providing generic engine data parameters (PIDS) in the form of actual gauges or in a graphing mode (figure 4). These data PIDs can be changed to your own liking. Its equipped with several programs like an inclinometer (figure 5). There are free additional plugins (features) you can download, such as a Track Recorder, which allows you to record video and OBD-II information together and then play it back (figure 6). Another free plugin, called Shift, lights to let you know when to upshift manually. Many racetrack users can use Torque Pro to measure horsepower and engine torque. 32
Figure 4
Figure 5
The Toledo Trans Kit was the first kit to include the updated forward sun was the first kit to include the The Toledo Trans Kit gear and turbine shaft sealing rings which remedy the ATRA identified problem of updated forward sun gear and turbine shaft sealing flare remedy the ATRA TCC concerns. rings whichon the 2-3 shift andidentified problem of flare on the 2-3 shift and TCC concerns.
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There have been issues with have been issues There those rings since the RE5R05A rings since the with those was conceived. IRE5R05A waslot of these have built a conceived. transmissions and the I have built a lot of these area where these metal transmissions and the rings are where these critical area used is super metal and prone to leaking and slipping. rings are used is super critical With the rings in the TTK kit air testingandbetter and and prone to leaking is slipping. we have rings in the TTK kit but awesome results With the not problems, nothingair testing is better and we have not problems, nothingrebuilder with 28 years results Jim Lapotka, TDE of Illinois, but awesome experience.
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Figure 6
Another APP that I find useful is OBD-II Encyclopedia (figure 7). This APP was only a buck more than Torque Pro, just $5.95. Not only does it allow you to look up most OBD-II generic codes, it also offers DTC code-setting criteria. This can be very helpful when diagnosing a code that you arent familiar with. There are APPs for just monitoring fuel economy. There are several free APPs in the form of books to explain how several sensors function (figure 8), such as O2 sensors (O2), Accelerator Pedal Position sensor (APP), and Mass Air Flow sensor (MAF). Diagnostic books of all types and prices are also available. Torque Pro isnt available for Apple iPhones at this time, but there is an APP thats very similar called GoPoint Technologies (figure 9). This APP costs about $60 to $95 and comes with the cable adapter. The same APP provided with a Bluetooth adapter costs about $70 to $115 and works just as well, so it pays to shop around. GoPoint doesnt offer the same data features as Torque Pro, but it does have two features not found in Torque Pro: Recall Notices and Technical Service Bulletins.
Figure 7
Figure 9
34
Theres an additional APP that can be downloaded called Dash Command (figure 10). This APP has very similar data features as Torque Pro and costs about $50. Dash Command has 27 different gauge data PIDs coming right from the control module. All of
these APPs will also work on iPad and Android tablets. Keep in mind these cell phone APPs will in no way replace scan tools used in most shops today. Theyre very handy for getting quick codes from most vehicles along with some generic
engine data. As you can see, in todays market you can find a phone application for almost anything in the automotive field. And theyre another great excuse for upgrading to a Smart Phone.
Figure 8
Figure 10
36
by Bill Brayton
members.atra.com www.atra.com
Figure 1: Blow air into the tip of the solenoid to determine whether it is normally open or normally closed.
t all seemed innocent enough in the beginning. A Honda Odyssey comes in like so many other Honda vans that we see nowadays. It had no reverse and wrong gear starts with the fluid pretty badly burnt. Seems like a slam dunk for the shop, right? Maybe, but when the unit got back in the car it had the exact same issues. Further investigation revealed that the van had two trouble codes stored in memory: P0974 (shift solenoid A open circuit) and P0983 (shift solenoid D open circuit). Solenoid codes are usually pretty easy to handle. You check the connections to make sure theyre all plugged in properly. You inspect the wiring to make sure you didnt clamp any wires between the transmission case and the engine block or get the wire loom wrapped somewhere other than where it should be.
Then you call the supplier, replace the solenoid, and thats usually the end of the problem; the car goes away and everyone gets paid. Its not a scientific method, but its the reality of how we work.
The new solenoids arrive and they match up pretty close to the old solenoids (figure 1). The technician installs the new solenoids and clears the codes. Things look good because the codes dont come back. The technician starts the engine and tops off the fluid. Then he shifts the transmission into drive and BAM! The engine dies as soon as he moves the shifter into drive. What the heck? Once again he starts the van and once again the engine dies when he shifts the transmission into drive. The
engine is shutting off as if it were a stick shift and you slid your foot slide sideways off the clutch pedal. Clearly the converter clutch is applied in drive with the car at a stop; thats the only thing thatd cause the engine to die so violently. What about reverse? The engine doesnt die in reverse. In fact, theres no reverse engagement at all! What the heck is going on here? All he did was change a pair of solenoids. Lets go to the schematics to see if we can track down this problem.
Hydraulic Schematics
Figure 2 shows the 2007 Honda Odyssey schematic with the converter clutch released. The normally closed lockup solenoid isnt allowing line pressure to the end of the lockup shift valve. GEARS October/November 2012
38
Lets be clear: in Chrysler Group LLC transmissions with electronic shift management, so-called high flow aftermarket solenoids are a waste of money. They cant deliver faster or firmer upshifts because fluid flow is pulse-width managed to give the same response, every time, regardless of solenoid rating. So, why look anywhere other than authentic Mopar ? Each solenoid is manufactured to optimal tolerances and specifically calibrated to the vehicle application. Give your customer the performance they expect and the quality they deserve.
2012 Chrysler Group LLC. All Rights Reserved. Chrysler, Jeep, Dodge, Ram, SRT and Mopar are registered trademarks of Chrysler Group LLC. FIAT is a registered trademark of Fiat Group Marketing & Corporate Communication S.p.A., used under license by Chrysler Group LLC. Printed in U.S.A.
Figure 2
During the repair, the technician changed the lockup solenoid (SSD) to correct a solenoid open circuit code. Replacing the solenoid corrected the code. Its also whats causing the converter clutch to stall the engine. Heres why: 40
The solenoids he installed were actually the wrong ones for the vehicle; these were for an Acura MDX. They looked similar, but they were slightly different in appearance. They also operated very differently. In 2007, shift solenoid A (SSA)
and shift solenoid D (SSD, also known as the lockup solenoid) for the Odyssey are normally closed solenoids (NC); that is, theyre closed when deenergized and open when the computer energizes them. The Acura MDX solenoids are GEARS October/November 2012
normally open (NO) solenoids; they operate exactly opposite the way the solenoids for the Odyssey do. When deenergized, these solenoids are open. This means that, as soon as the technician put the transmission into drive, the lockup valve moves and stops line pressure from going to the release side of the converter (figure 3). This allows the converter clutch to apply.
Lets go back to the hydraulics to see what happens to the Odyssey in reverse. Figure 4 shows the valves in the correct positions for normal
reverse engagement. Shift valve A and the reverse control valve are circled because theyre the main players to provide reverse engagement. When the normally closed shift solenoid A (SSA) energizes, its supposed to open and move shift valve A to the shifted position, allowing line oil to apply the 5th clutch. When the normally closed shift solenoid D (SSD) energizes it opens and moves the reverse control valve to the shifted position, moving the servo valve into the reverse position. The movement of the servo valve does two things: it slides the selector gear to
engage reverse and it opens line oil to shift valve A. Figure 5 shows what happens to the same valves when normally open solenoids are used instead of the correct, normally closed solenoids. SSD energizes and oil flow to the reverse control valve is turned off. Now the reverse control valve doesnt move when its supposed to, so the servo valve doesnt move into reverse position. When the normally open SSA is energized it closes, so theres no oil flow to shift valve A. Since shift valve A doesnt move, the oil passage to the 5th clutch never opens. All of which translates into no reverse.
The problem here wasnt the diagnosis or the repair procedure. The technician simply installed the wrong parts. And that cost him a bunch, in time and aggravation. Its becoming harder and harder to differentiate the subtle differences between the parts in use in todays transmissions. One solenoid may look like another, but that hardly makes them interchangeable. The key is to understand how theyre supposed to work, so you can examine the parts functionally before they wreak havoc with your rebuilds. When you use the right parts the first time, you wont end up having to retrace your steps to diagnose a problem you inadvertently built into the job. All this adds up to getting the job done and the car out the door the first time around. When this happens we all have fun with transmissions!
Figure 3
42
Figure 4: The valves are in the correct positions for normal reverse engagement. Shift valve A and the reverse control valve are circled because theyre the main players to provide reverse engagement.
Figure 5: This is what happens to the same valves when normally open solenoids are used instead of the correct, normally closed solenoids.
43
Failsafes to Neutral?
members.atra.com www.atra.com
Steve Garrett
Todays Allison protection schemes can leave you stranded, but they will protect the transmission from further damage.
he LCT 1000 has, without a doubt, become one of the premier transmissions on the planet. With that said, it can also be quite a challenge to diagnose when it isnt working right. Through the years Ive answered countless questions regarding the default actions the LCT 1000 TCM takes when something goes wrong.
44
Figure 1
If only IT wErE
Allison engineering has always been on the leading edge when it comes to technology, durability, and giving the customer what they want. The LCT 1000 has undergone several major updates through the years, on both the hardware and software sides of the unit. The LCT 1000 software was designed to save the transmission if at all possible when a major problem arises. This has led to some unhappy customers when the TCM commands the transmission into neutral because of a failure. Now we can all understand why the customer is upset, since the vehicle may need to be towed to the shop, but most customers arent attuned to why they were left stranded. The software for the LCT 1000 was designed to prevent the customer from damaging the transmission when many of the DTCs set. Operating the unit with certain mechanical and electrical failures can lead to extensive damage to the transmission. One of the failures weve come across the last couple of years relates to problems with the high-side driver circuit. The LCT 1000 TCM uses two high-side drivers to control most of the electrical components within the transmission. The high-side drivers GEARS October/November 2012
are referred to as high-side driver 1 (HSD1) and high-side driver 2 (HSD2). High-side driver 1 controls the operation of the torque converter clutch solenoid (TCC) and the line pressure solenoid (G). High-side driver 2 is in charge of shift solenoid 1 (SS1), shift solenoid 2 (SS2), and shift solenoid 3 (SS3). The high-side drivers control electrical operation by controlling the power side of the circuit for their respective solenoids. The TCM uses an internal monitor circuit, known as a feedback circuit, to determine if an electrical failure is present in the solenoid or its 45
Figure 2
Take a look at the solenoid harness and pins. You may find metal particles or contamination bridging the solenoid terminals or between the solenoid terminal and the solenoid housing.
circuit. The feedback circuit operates like a built-in voltmeter to allow the TCM to determine if a problem exists. The TCM monitors the solenoid and circuit when its commanded on or off. If the feedback circuit voltages dont match whats expected, based on the solenoid commanded position, a DTC will set and the TCM will select the appropriate action. The high-side drivers use a couple DTCs that can put the transmission in neutral: P0658 and P2670.
carries a complete line of street and high performance transmissions, torque converter kits and individual components! Contact us today! "Where High Performance is Automatic"
In addition, Allison released updated bearings for the 2008-and-earlier applications. The updated bearings are equipped with hardened races; you can identify them by the blue striping on the bearing race. If P0658 sets, the TCM will:
solenoid terminals or between the solenoid terminal and the solenoid housing. Now common sense would dictate that the solenoid, being an electromagnet, would attract metal, but the metal had to come from somewhere. The source of the metal contamination is generally the bearing located on the end of the P1 sun gear (figure 1). The T3 Torrington bearing may fail due to machining issues with the sun gear. This leads to metal particles in the oil, which can short across solenoid terminals and set the DTC. To address this issue, Allison released an updated harness thats designed to bridge the gap between the solenoid pins with plastic, to prevent DTCs from setting due to metal particles in the fluid. The updated harness part number is the same as the previous harness, but the new harness solenoid connectors have plastic dams to prevent this situation (figure 2). In addition, Allison released updated bearings for the 2008-and-earlier applications. The updated bearings are equipped with hardened races; you can identify them by the blue striping on the bearing race. The bearings were released under the following part numbers: 29539501 T1 and T6 29531090 T2 29531095 T3 Well, thats about all the time we have for now. So until next time, remember: We were made with two ends: one to sit on and one to think with. The end we use the most will likely determine our success.
Command the transmission to neutral or 3rd gear after the shift selector is moved and other conditions are present. Inhibit TCC Light the MIL
High-side driver 2 (HSD2) is commanded on. Battery voltage is between 9-18 volts. Engine is running. The TCM detects that HSD2 drops below 6 volts for more than 75ms (indicates a short to ground).
If only IT wErE
Command the transmission to neutral after the shift selector is moved and other conditions are present. Inhibit modulated main operation Freeze adapts Inhibit TCC Light the MIL The TCM is over-current protected, so it wont be damaged when a failure occurs, but the root cause of the failure must be corrected or the TCM will simply reset the DTC and the default actions will recur. So what causes the DTCs to set? Well, theres the normal stuff, such as damaged wiring, solenoid electrical issues, or a bad TCM. Another situation is when you have P0658 (actuator supply voltage low) or P2670 (actuator supply voltage B low) set. Take a look at the solenoid harness and pins. You may find metal particles or contamination bridging the
47
UP YOUR BUSINESS
by Thom Tschetter
The Details
48
Here are the details for this months case. An interesting and unusual aspect
of this case is that the customers and shops testimonies agreed on all the key points, and the written evidence fully supported their testimonies. 1. The customer brought his car, a late model, front wheel drive, into the shop for an estimate to repair a fluid leak. 2. The car had nearly 80,000 miles, the transmission was original, and according to the customer, the transaxle had never been serviced. 3. The shops diagnosis was recorded on a diagnostic work sheet and it included a road test, computer system scan, lift check, and a pan examination. The road test was normal with no shifting problems or noises. There was a fluid leak from the front area, and the pan exam revealed excessive metal with planetary trust washer pieces in the filter.
4.
5.
6.
The service writer advised the customer that, in spite of the fact that the unit was performing normally, the thrust washer pieces demonstrated that it had suffered internal damage and it would need to be rebuilt. He quoted a price for R&R and rebuild labor, plus an overhaul kit, converter and fluid. He explained that while the labor price was a firm quote, the shop would need to perform an internal teardown inspection to determine if there were any other parts that would need to be replaced, repaired, or rebuilt. The service adviser suggested that the customer return in about four hours to actually watch the inspection procedure as it was being done. The customer agreed and he did return for the inspecGEARS October/November 2012
wE aSSURE iT To bE
7.
8.
9.
tion at the appointed time. The customer was very impressed with the inspection process. The missing planetary thrust washers were specifically pointed out and emphasized as the source of the pieces found in the filter. The customer remarked that he was amazed at how many parts there were inside a transmission. The service adviser wrote up the repair order, itemizing the labor (as quoted earlier) and a complete list of all parts that would be needed. The parts list included designations whether the parts would be new, rebuilt, or remanufactured. For example, the overhaul kit was designated as new, the planetary gears as rebuilt, and the converter as remanufactured. The customer approved the job as quoted, with a 12/12 ATRA Golden Rule Warranty. He also asked the shop to save and return his old parts. The service advisor agreed and noted the request on the repair order.
Most of the respondents felt the shop didnt do a good job of explaining the rebuild process and showing which parts would be replaced.
10. The parts were ordered, and the job completed on time with the final price exactly as quoted. 11. When the customer came to pick up his car, the service advisor gave the customer his box of parts. The customer commented that it didnt look like as many parts as he saw during the inspection. The service advisor explained that only the damaged parts are replaced, and that many of the
parts are cleaned, reconditioned, and reused because theyre still functional. He assured the customer that he was only charged for the damaged parts. He also explained that the torque converted was remanufactured and the core had to be returned to the remanufacturer. 12. A few days later, the customer came back to the shop with the box of old parts. He said he had taken them to another shop for a second opinion, and that shop told him the parts were not all from his transmission some of the parts were actually from another make of vehicle and different transmission type altogether. 13. Upon checking the box of parts, it was confirmed that the box of parts did, in fact, contain some parts from another unit. 14. The service advisor apologized and tried to reassure the customer that he did get what he paid for, the rebuild was of top quality, and that the rebuilder just made an honest mistake when setting
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15.
16.
17.
18.
the parts aside. He added that the wrong parts wouldnt have even fit into the unit nor would the unit work with the wrong parts. Then the customer dropped a bomb the planetary gears in the box of old parts came from a different transmission type; so what happened to the damaged planetary gears? The service advisor explained that they were rebuilt with new washers and bearings and reused. He pointed out that this was also indicated on the repair order. The customer said that he thought he was getting rebuilt planetary gears, not something that was just repaired in the shop. The customer lost all trust in anything the shop had to say at this point. The dispute escalated to arbitration. The arbitration forms filed by the parties stated: The customer wanted the shop to refund his money or to do the job over, replacing all listed parts and returning
all the replaced parts. The shop sought to have the case dismissed contending that the parts mix-up was an unfortunate mistake, but it didnt affect the quality of the rebuild, and that the customer got a quality rebuild backed by a quality warranty.
Forum Feedback
Here are four questions for you to consider before I reveal the results of this case. 1. Is there anything the shop should have done differently during the diagnosis, bench inspection, sale, or car delivery steps? 2. Do you think the shop should have done something different when the customer came back about the parts mix-up? 3. Do you think the shop should have done something to resolve this dispute without arbitration? If so, what do you think they should have done? 4. What do you think the ruling should be?
Four Questions
Heres what the Whats Working Forum feedback was on these questions. With respect to question #1, there was little disagreement. Most of the respondents felt the shop didnt do a good job of explaining the rebuild process and showing which parts would be replaced. Some thought the bench inspection was the root of the problem because, while it was impressive to the customer, it also created the inaccurate expectation for the customer that all the parts would be replaced. It was also pointed out that the service advisor should have gone over the box of parts and reviewed the rebuild steps when the customer picked up his car. There was some debate over question #2. Most of the respondents felt when the customer came back to complain, trust was virtually irretrievable.
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51
Some thought an offer to extend the warranty or provide some complimentary future services might have helped. Another idea was to let the customer speak with the rebuilder, and perhaps he would be able to reestablish some credibility by apologizing for his mistake and providing an overview of the rebuild process. On questions #3 and #4, it was almost unanimous as to what the shop should have done and what the ruling should have been. The shop should refund, at least for the planets. Some thought a longer warranty should also be required.
The Ruling
At the end of the hearing, I announced that I would mail my written decision and reasons within a week. My ruling on this case was going to be that the shop was to refund the price they charged for the planets. There was no additional payment or action required of the shop. The reasons for the decision were: The shop gave the customer a firm labor quote to rebuild the unit, which, in this case, should have included the labor to rebuild the planets. The shop should have more fully disclosed that they would rebuild the original planets. Based on the testimony and evidence, I felt the parts mix-up was a careless mistake, but, other than the planets, there was no justification for payment to the customer because the old parts were of no value. I believed the shop did the rebuild as described on the repair order. Note that I said, my ruling was going to be It turned out the parties settled the dispute shortly after the hearing and before my ruling. Id like to think the hearing process opened their eyes and minds to be a little more flexible, but I believe neither of them felt very confident about their respective chances. I give the shop owner credit for stepping up to the plate. He realized that it came down to trust. No matter how hard he tried to convince the customer that they did a top quality job, 52
only time and mileage would prove it. He also knew his best chance to win this customers trust, future business, and referrals was by building a relationship. With that in mind, he offered to extend the warranty to a 3 Year/36,000 Mile Golden Rule Warranty and to service the transmission each year at no charge during the warranty period. As further assurance, the shop owner agreed to cover the unit for three additional 12 month/12,000 mile intervals after the Golden Rule Warranty expired, as long as the customer purchased a service each year at his shop. I chose this particular case because I felt it was a great example of how easily even a well-intentioned, customercentric shop can miss signals from customers for potential misunderstandings leading to disputes. The customer in this case expressed his amazement regarding how many parts were involved in a transmission. This was a perfect opportunity for the service team to explain which parts would be replaced and which would be reconditioned and reused, and reinforce that this is how rebuilding saves the customer money. An even more obvious signal was missed during car delivery when the customer commented about how few parts were in the box. At that point the service advisor should have taken the
preemptive step to more fully review the parts list with the customer and explain all that was done to assure him that he received a quality rebuild. While the shop did own up to and apologize for its mistake with the mixed up parts, it didnt do a very good job of remediating the matter or reassuring the customer. Yes, the shop failed to settle this dispute without an arbitration hearing, but the good news is they finally identified the problem and managed to resolve it without an arbitrators ruling.
What We Learned
Thom Tschetter has served our industry for more than three decades as a management and sales educator. He owned a chain of award-winning transmission centers in Washington State for over 25 years. In 1996 his business was honored as the number 1 small business in the state and ranked in the top 10, nationally. He also has served the Better Business Bureau as a certified arbitrator for over 15 years and is using that experience as topics for this feature column. Thom is always eager to help members of our industry and continues to be active in his retirement. You can contact him by phone at (480) 773-3131 or e-mail to coachthom@gmail.com.
Shop Talk
by Dennis Madden
members.atra.com www.atra.com
More information from the field on the Mercedes 722.9 pump failure.
ting around. Then I got another call regarding the pump from Bill Anthony, general manager of TDE of Illinois. Ive known Bill for many years and I wasnt surprised that he knew about this pump failure. TDE of Illinois remanufactures German transmissions and the 722.9 is pretty popular with them. He says that they let their customers know to pay particular attention to the pilot in the crankshaft as we discussed in the first article, but then they
go a bit further and apply anti-seize to the converter pilot (figure 1). They prefer the stick version, which is easy to apply. Bill states theyve rebuilt over 300 of these units so far without any pump problems due to converter bushing failure. I appreciate the feedback from the field: more proof that the best ideas often come from the guys out in the field, making it happen every day.
Use your smart phone to scan this code for more information.
SHOP PROFILE
Walker Transmissions,
Wheat Ridge, Colorado
by Steve Bodofsky
members.atra.com www.atra.com
D L O S
to buy the business hed built. As it turns out, it only took six months from the time he decided to sell. Rick still owns the property; in fact, he owns the entire shopping center that houses Walker Transmissions along with six other local businesses. So the rent hell continue to collect will be enough to make sure he and his wife, Mary, can enjoy their retirement years in comfort.
R
56
Sealing the Deal Rick hands the keys over to new owner Chris Condrey.
ick Walker sold his shop last month. The new owners husband-and-wife team Chris Condrey and Eileen Leslie took the reins to Walker Transmissions in Wheat Ridge, Colorado, right on the outskirts of Denver, on Friday, August 30, 2012. Why did Rick choose now to sell his business of nearly 25 years? At 60, he was getting older; his four children were grown and on their own. And he figured itd probably take a while to find the right person with the resources
The Beginning
Rick had been working as a technician for a local Ford dealer for about 12 years when he decided it was time to take the next step and open his own shop. So he started looking for a location. While driving around he stumbled on the building that now houses Walker Transmissions. It was close to home, with no transmission shops in the area when I opened 23 years ago. I was drivGEARS October/November 2012
ing by and it had a sign out that said space for rent, so I pulled in. They had 2500 square feet available for $800 a month, so thats what I started with. I bought one lift, then, when I had enough money, I bought another. Everything I owned I bought and paid for; I never financed anything, says Rick, with just a hint of pride. As business grew he took on more and more space, until now Walker Transmissions occupies about 8000 square feet. What does Rick credit his success to? Hard work. People think that, when youre the owner, you can take off and do whatever you want. But thats not how it works. You head home at five or six in the evening and you still have a few hours of paperwork before your day is over. Saturday your shop phone is transferred to your cell phone. And if your phone rings at 4 oclock on Saturday afternoon you better answer it, because if you dont the guy down the street will. As the business grew and Rick became more successful, his accountant wanted him to invest money back into the business. So he approached the owner of the property to see if hed be willing to sell. He said he wasnt ready, but hed let me know when he was. About 15 years ago he approached me and told me hed been diagnosed GEARS October/November 2012
with lung cancer and had only a few years left, so he was ready to sell. We worked out the arrangements, and this year Ill have it paid off.
Walker Transmissions opened as a transmission repair shop. But about five years ago, when the transmission repair business began to get a little soft, Rick started accepting general repair and service.
CaSE hOrnoda tOr n ise ! auSeOrnga obble and gea a in w hE Sl tEr,mtnent fix for Honda b Enlly a per a All bearing holes fitted with thick sleeves,
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Accord 98-07 V6, 4 and 5 speed Odyssey 99-08 3.5, 4 and 5 speed (excluding tag code PGRA) TL 99-08, 4 and 5 speed CL 3.0 96-98, 4 speed CL 3.2 00-03, 5 speed Pilot 03-06, 5 speed
PARTS
57
James Dicky Technician James Dicky getting a unit ready for the bench.
Master Tech Linzy Guthrie Master Technician Linzy Guthrie preparing to remove a transfer case.
Richard Miller Richard Miller is the shop foreman for Walker Transmissions.
Service Manager Tony Vagianos Walkers service manager Tony Vagianos at his post behind the service counter.
My webmaster had a program that he guaranteed would get the phone ringing, explains Rick. So we added the general repair package to the site to see what would happen. Next thing you know the phone started ringing for water pumps, tune-ups, brakes, what have you, on all different makes and 58
models. Of course there was a learning curve, but its paid off big time. And now, when we hire a technician for R&R, its a big plus if hes had other repair or diagnostic experience. One day hes doing a timing belt on a Toyota Corolla, and the next its a brake job on a Ford Explorer. Thirty percent of our business is now general repair. Of course, being primarily a transmission shop, he retains the luxury of picking and choosing what types of jobs hell accept. We get a call for a Land Rover that needs a head gasket, well, Im sorry, but we cant help him with that right now. We have a number of other shops in the area that we can refer those jobs to. One of the biggest differences Rick noticed since switching to a general repair format is the relationships hes developed with his customers. Well, maybe not so much Rick noticing it as his service manager. As I got older, my patience got thinner, he explains wryly. And nobody wants to talk to the grumpy old man! But my shop manager is always quick to tell the customers that that grumpy old man is going to make sure your car is fixed and fixed right. You may not like talking to him, but your cars going to be right when it leaves here! GEARS October/November 2012
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and afternoon. And that seems to be working well for us. In addition to more traditional forms of advertising, Rick regularly sponsors local Little League baseball and a local college summer team. Both help keep his name in front of his potential market. So with business doing well, why sell now? I started out in this business as a Ford technician, and Ive had my own place for about 23 years, says Rick. When I was younger I could wear all the hats fixing cars, taking care of customers, handling the books even cleaning the restrooms. But as I got older and the cars became more sophisticated, it became harder to keep up. Id have given anything to have one of my kids come in and take over the business, but none of them wanted anything to do with it. To be honest, I can understand their reluctance. I put the shop on the market about six months ago. Its a stressful business its for the young. Id spoken with a business broker whod call about once a year, trying to get me to sell. Finally I said, lets get together and talk. He put a video together to show to potential clients. Theyd see the video on line, and hed screen them and prequalify them before hed let them talk to me. I had four showings and within a months time I had a serious buyer. Thats when the fun started: Boy did I learn a lot about the different ways to sell a business asset purchase versus a stock purchase I cant stress enough how important it is to make sure your books are in perfect order. We ended up creating a structured, 5-year buyout with a large deposit and a balloon payment at the end of the term. Of course, thats just for the business itself. Theyre still renting the building from me in the shopping center. Rick is working with the new owners for 30 days to help them get started and show them the ropes. Im showing them how to use the computer program, how to handle the books that sort of thing. GEARS October/November 2012
Why Sell?
Pink Lady One of Ricks restoration projects, a 66 LeMans that really was owned by a little old lady. Rick promises it wont remain pink!
Sports team The plaques from the many local sports teams that Rick has sponsored over the years.
How does Walker Transmissions keep its name in front of customers? Years ago we spent a lot of money on Yellow Pages advertising, says Rick. But lately thats dwindled until now we just have a small listing in one of the smaller books that reaches out into the mountains. Now were focusing on our web site www.WalkerTrans.com which seems to be where more of the folks from the city look when theyre in the market for repairs. 60
One thing Rick has spent a lot of effort on is radio advertising. I used to do a radio show in Denver every Saturday morning the Auto Answer Man where people would call in and ask questions. It did well for a few years, he says. Today they advertise regularly on a local radio station. Weve been advertising on one of the oldies stations here in Denver. They put a really good package together for me; for about $1500 a month we get 100, 30-second spots during prime drive time in the morning
Shop Sign Walkers sign; notice the clock, which attracts attention every time someone drives by.
Display Case Some of Ricks sports memorabilia that hes collected over the years. Theres a story behind everything on these shelves, he says.
That doesnt mean that after thirty days Rick will toss them to the wolves. I know theyre new at this and I dont want them to fail. So Ive made it clear that whatever they need or any questions they have, all they have to do is call. Ill be here for them.
Coming to Expo
It probably comes as no surprise that Rick considers Expo to have been a valuable resource for his business. Hes been to just about every one, and has been asked to share his experiences at this years management seminar on selling your business, being presented by Art Eastman. In fact, Rick believes so firmly in the value of Expo that he insisted that the new shop owners attend the management seminars. I told them, go to the management seminars and be a big sponge. Why does he consider attending Expo to be so important? Because he credits a lot of his success to what hes learned there over the years. Ive been going to Expo for more than 20 years and Ive been very successful, he says. For the first few years I was just another face in the crowd. But over the last 10 or 15 years, Ive started getting recognized, and Ive made a lot of friends there. And how many people do you know would negotiate price with Terry Greenhut? asks Rick with a little chuckle. He keeps telling people to raise their prices and stand firm. But he was on the show floor one year, sellGEARS October/November 2012
ing his books for about $150, and no one was buying. So I started dickering around with him, and got him down to half price. Then I told him, See, Terry, youre no different from the rest of us!
Shopping Center The rest of the shopping center that Rick owns and rents out.
So whats next for Rick? With his four kids grown and moved away, the first thing hes got planned is to downsize his home. Im going to spend the winter getting it ready to Motor Home in tow Rick and his wife Mary are looking forward to spendsell, he says. ing some of his retirement years taking a few trips across the country. Then he and cars Im planning on restoring, and Im Mary are planning making space for them at home. on traveling. We have a 40 RV diesel I look at it like this: Im where pusher that weve taken on some wonevery person in this business would derful trips. like to be. But he still found it hard to I want to take a few real vacations walk away from a business thats been where I dont have to call the shop or such a big part of his life for nearly a worry about whats going on at home. quarter of a century. Ill be okay, he The trips Ive taken in the past, Ive still says. This grumpy old man is going to been attached to the shop, so its only been half a vacation, even though I was walk off into the sunset. Sounds like a great ending and a terrific start to a gone for a while. new beginning. But being retired doesnt mean Rick is getting his hands out of the business entirely. I have a couple old 61
Whats Next?
Dont overpay for your welding equipment! Call ATI and compare!
45
Why 45? Gravity pulls the weld into the pump and cover seam for nearly 100% leak-free production.
Easily rotate the machine 180 to weld the converter with the cover lip over the pump!
While this capability is out of the realm of most converter shops, ATI accomplishes the task of building brand new torque converters from start to finish for our high performance customers everyday. At ATI, we have the technology and our equipment is built to exceed the most stringent tolerances in the world. Should your equipment, training and procedures be anything less?
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GEARS Introduces
by Steve Bodofsky
members.atra.com www.atra.com
a New Columnist:
Jim Cathcart
Jim is a business motivator who helps people improve their business relationships.
n upcoming issues, GEARS will be introducing a new columnist: Jim Cathcart has been a professional speaker and author for 36 years, specializing in building relationships within the business community. Basically, Im a business motivator, explains Jim. Over my career Ive spoken to 2800 different groups from every corner of the globe. I help people grow. Thats been my motto since back in the 70s. I help them grow their business, I help them grow as individuals, I help them grow their successes. And I help them build confidence, because Ive found that so many people, especially those in technical fields such as auto repair, often dont have a lot of experience with interpersonal relationships.
more to running a successful auto repair business than turning wrenches. And sometimes theres a lot we can learn from someone whos spent his life on the outside looking in. Heres what Jim had to say on the subject: Years ago, when I was in my 30s, I was hired by the American Medical Association to speak with a group of doctors; all chiefs of staff at their respective hospitals. They all had on their little half-glasses, and they all got
up and read their presentations to the group. And everyone in the audience started nodding off as they spoke. Then it was my turn. I was there to speak about leadership issues relating to their jobs as chiefs of staff. So when I walked onto the stage, with rosy cheeks and a 30-year-old face, they started rolling their eyes. And I said, Id like you to think back to medical school, about a class you took on interpersonal relations.
One thing Jim admits freely: Hes not a mechanic. In fact, hes never been part of the auto repair industry in a professional capacity. So why should we listen to him? What could he possibly have to say thatd be of value to us? Well, as it turns out, theres a lot 64
At a Speaking Engagement Jim regularly offers his take to groups all around the world.
PERFORMS.
Up-close innovation. Technology in your face. New products and ideas to increase sales and power your business.
Las Vegas Convention Center, Las Vegas, Nevada Exhibit Days: Tuesday, Oct. 30 Friday, Nov. 2, 2012 Education Days: Monday, Oct. 29 Friday, Nov. 2, 2012
Cathcart Books Here are just a few of the books written by Jim Cathcart, and available through his web site, at www.Cathcart.com.
tionship is recognizing that every person has a different need a different want and a different expectation. A relationship is a direct connection between people in which value is exchanged. Thats true for a marriage relationship, a commercial relationship any kind of relationship. If theres no value exchange, theres no relationship. And if the value exchange is trivial, its simply a transaction; not a relationship. You can have a transaction with a vending machine, but you cant build a relationship with it. So how do you make a relationship worth more? Exchange more value. You want a raise? First give your employer a raise through your performance. You become the initiator who adds more value to the relationship.
Awards Banquet 2007 Jim being inducted into the Speaker Hall of Fame.
Lets see a show of hands: How many of you took a class on interpersonal relations? None of the hands went up. Do you realize what this means? I asked. They looked at each other, then looked at me quizzically. And I said, It means that Im the expert here today, and you guys should take notes. And they started laughing and then they started applauding and then they said, Okay, tell us what we need to know. So I did my presentation and they rated me five out of five; a perfect score. And they hired me again the following month for a presentation to a similar group. An interesting story, but whats the point? The point is, I wasnt a doctor. I had almost no experience with medicine. Thats okay; that wasnt necessary 66
for me to have credibility with this group. No, Ive never owned an auto repair shop. Ive never rebuilt an automatic transmission. Ive been under the hood and Ive customized some cars, but Im not a mechanic. I dont have any idea what you do on a day-to-day basis. But heres what I do know: I know how to make people want to work for you. I know how to make people want to be your customer, and to brag about you to their friends and families. I know how to get you to motivate yourself when you just dont feel like doing what needs to be done. And thats why Im writing for GEARS. Jim wrote a book, titled Relationship Selling, in which he describes something he calls relationship intelligence. As its name suggests, its about being more intelligent in your relationships. Its about recognizing that every relationship could be an asset might become a liability and its up to you to determine which direction it goes. And, most importantly, its a learnable skill. Heres the underlying premise: Your business could be more successful if you were better with people. The key to a successful business rela-
Selling Relationships
One thing Jim is quick to point out that he doesnt expect anyone to change their core personality. Ive studied personality at the clinical level; I owned a psychological research firm in Arizona for several years. We developed an in-depth psychological profiling system involving intellect; values; background; behavioral style; personal velocity, which is a combination of energy and drive; and more. I discussed our study in my book The Acorn Principle, as well as in the assessment instrument we developed. I personally supervised the assessment of thousands of people, from the late 1990s into the 2000s. And I can tell you with complete confidence that a persons core personality doesnt change. But were not worried about changing someones personality. Were simply interested in changing someones behaviors in specific situations. The object is to make people behave more reasonably and more appropriately; help them become more serviceoriented in the way they work with others. Those are all doable. But what if youre the problem? Thats about self-awareness. You have to ask, Am I the cause? If you get up in the morning and every day is a series of confrontations, its you. Youre bringing the poison to the party; not them. If you have someone to blame for GEARS October/November 2012
Plate# State
HOW IT HELPS
everything, your list is too short; you need to add you to the list. Next is pattern interruption: You have to make actual commitments to interrupt the pattern thats causing the problem in the first place. Because if you dont commit to interrupting the pattern, the pattern will continue. And youll continue to have employee turnover and people stealing from you and lying to you.
Jim (on the left) performing with Mike Rayburn, Shep Hyken, John Oates (yes, that John Oates!), and Dan Thurman, on August 3, 2012 at Dark Horse Recording Studios in Franklin, Tennessee, near Nashville.
Of course, all work and no play Jims also an accomplished guitarist. He has a large collection of guitars and enjoys performing rock music at various locales. In fact, while he was in Nashville, he and a couple friends were invited on stage by John Oates of Hall & Oates; they played You Make My Dreams Come True. Jims an ardent motorcycle enthusiast. Ive toured much of Europe and North America on motorcycle, he says. Jims written sixteen books on a variety of subjects; all are available through his web site, www. Cathcart.com. And hes spoken around the world, from South America, to Australia, to China, to Poland. Among professional speakers Jim is one of the most experienced and decorated in the world. Hes a past president of the National Speakers Association; was inducted into the Speakers Hall Of Fame; and received the Golden Gavel award, given by Toastmasters to nonmembers whom they consider to be the leaders of public speaking. What I care about most is helping people make their lives more rewarding A busy guy, Jim and make them work better. Because still makes time most people work way too hard for what to kick back theyre trying to achieve. and have fun while traveling Sounds like he might be worth a around the listen.
world on his motorcycle.
When hes not teaching about building business relationships, Jim likes to perform rock music around the country.
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Youre Invited!
Transtar Industries and ATRA request the pleasure of your company at the Powertrain 2012 Opening Night Reception
Ballys Resort & Casino Saturday, October 27, 2012 5:00 7:00 p.m.
70
(Paid Advetorial)
T EM IN GE M OUT! GET E
HOTLINE
Have a transmission problem? The answer is just a phone call away. Receive one-on-one assistance from an ATRA transmission-repair expert, Monday Friday, 6:30 a.m. 4 p.m. PST.
ATRA helps you increase new customer traffic and get vehicles fixed quickly, meaning payday comes faster and more frequently. Our technical departments massive library and other resources offer you unlimited access to the information you need right when you need it.
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OCTOBER 25 - 29
A
A & Reds Transmission Parts Booth# 428 3737 West 29th South Wichita, KS 67217 Toll Free: (800) 835-1007 Phone: (316) 942-5300 Fax: (316) 942-8947 Call for additional locations www.areds.com parts@areds.com Handheld flattening stone for valve bodies and cases, paper towels with floor stand. Automatic standard and transfer case parts.
tools and fixes for the transmission and automotive repair industry. Come see BRNY, Drum Buddy, 6L80E tools, *NEW* Every Buddy press, 6T70 Buddy jack adapter and more!
atrapowertrainexpo.com
Adapt-A-Case, Inc. Booth# 406 3400 Jefferson Ave SE Grand Rapids, MI 49548 Phone: (616) 331-0000 Fax: (616) 452-5624 www.Adapt-A-Case.com Adapt-A-Case provides innovative
Alto Products Corp. Booth# 201 1 Alto Way, Atmore, AL 36502 Phone: (251) 368-7777 sales@altousa.com www.altousa.com Kevin Farkas Jose Montalvo Robbie Ferguson Roni Zelichonok Ronnie Sang Alto is an ISO certified OE manufacturer of Friction and Steel Plates for over 60 years. We specialize in automotive, hi-performance and heavy duty applications. We manufacture and distribute a complete line of Friction and Steel Plates, Rebuilding Kits.
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GEARS does not endorse new products but makes this new information available to readers. If you have a new product, please email the press release information with applicable digital photo or drawing to fpasley@atra.com or send by mail to GEARS, 2400 Latigo Avenue, Oxnard, CA 93030.
road vehicles. Shafts are machined from aerospace alloy steel, heat treated, and precision ground for added strength and reliability. Performance input and output shafts are available for Dodge 618, 48RE, Ford 4R100, 5R110W, and Allison 1000/2000. For more information, call William at 800-835-1007 ext. 122 or visit A & Reds web site at www.areds.com.
Valve Body Pro is proud to introduce their latest innovation to the transmission industry: rebuilt solenoid blocks for the 5R55N/W/S, with an additional option for solenoid repair kits with Maxx Fluxx SOLPRO rebuild kits. Its your choice: Purchase a rebuilt tested solenoid block or the repair kit, which will allow you to rebuild them yourself as an easy-to-install and costeffective option. This kit addresses the most common failures: harsh reverse engagement, harsh forward engagement, flared or slipping upshifts, bindup on shifts, and downshift clunks. For more information visit www. valvebodypros.com, call 408-2874500, or email sales@valvebodypros. com.
5R55S/W
5-speed shift solenoids. Part number 52-0475 (OE part number 28400-P6H-003/13) with the black connector and part number 52-0476 (OE part number 28500-P6H003/013) with the brown connector are in stock and available from your favorite parts distributor. These solenoids fit a variety of popular Honda and Acura vehicles manufactured from 1998 to 2007. These solenoids are manufactured with pride in Laurinburg NC, USA. Please visit www.RostraTransmission. com for additional information and a full list of authorized distributors.
A & Reds Introduces Diesel and Off-Road Input and Output Shafts
A & Reds is please to announce the addition of TCS performance input and output shafts to our line of high performance parts. These shafts are specifically made for high performance trucks and off 112
Rostra Precision Controls is proud to introduce the availability of both externally mounted Honda 4- and
Precision International now has overhaul kits, banner kits, and master kits available for Honda/Acura 5-speed transaxles. Here are the vehicles and transaxles covered: 2005-08 Acura RL MJBA 2007-09 Acura RDX BWEA 2010 Acura RDX (2WD and 4WD) BWEA, BT3A And here are the kit part numbers: Overhaul Kits: K98900S Banner Kits: K9800SW/O (RL); K9800SAW/O (RDX) Master Kits: K9800S (RL); K9800SA (RDX) GEARS October/November 2012
entire team. In addition to the development of the catalog, Transtar has made significant investments in its torque converter remanufacturing process, including extensive research, training, state-ofthe-art equipment, and new factory layouts at their two Recon facilities in McKees Rocks, Pennsylvania, and Rancho Cucamonga, California For further details, contact your Transtar representative or call 855-Transtar. To view or download the new 2012 Torque Converter catalog, visit www.Transtar1.com/catalogs.
sure at extreme heat, TransTec apply clutch bonded pistons deliver superior performance. Available in piston kits and overhaul kits, TransTec bonded pistons are packaged in a newly designed and easily recognizable Black Box that includes a special coating to minimize dust and contaminants in the packaging. TransTec bonded pistons are available exclusively through authorized TransTec distributors. For more information visit www. TransTec.com or contact your local authorized TransTec distributor.
New TransTec bonded pistons packaged in a newly designed and easily recognizable Black Box.
The quality of bonded pistons is no longer subject to manufacturing using less than state-of-the-art materials and technology with a new, premium line of TransTec bonded pistons introduced by Corteco, the supplier of TransTec brand automatic transmission kits. Corteco is the aftermarket business of Freudenberg-NOK Sealing Technologies, the largest producer of elastomeric seals and custom-molded products with annual revenues over $1 billion. The combined resources of Freudenberg-NOK Sealing Technologies integrate American, German, and Japanese technology to produce state-of-the-art sealing components, including bonded piston seals. TransTec bonded pistons are put through rigorous quality control tests in the most demanding environments. TransTec apply clutch bonded pistons are cycle tested in clutch assemblies under the same pressures and temperature ranges demanded of OEM pistons. From idle pressure frozen environments to wide-open throttle pres-
Transmission Specialties of Aston, Pennsylvania is proud to announce the immediate availability of our new Powerglide aftermarket transmission case. This affordable aftermarket case comes with both SFI 4.1 and SFI 30.1 certifications, and has been track proven for the last two race seasons. Contact Transmission Specialties at 610-485-9110 or email to kenktsi@ comcast.net to learn more.
Invest in a PowerTow SelectiveAction PT4L60-E package and youre good to go right out of the box. Its the total package for your 4L60E/4L65E. These kits offer less stress, less hassle, and theyre in stock and ready to install. The Total Package for trucks/SUVs/ towing and performance all in one box and that, my friends, equals value! Value and calibrated performance, all in one box. And as we say around here: PowerTow: Get some today! 113
Feedback from customers drove us to incorporate a fully calibrated, multilevel package now available from our fine distributors. From their standpoint its less to stock, more to offer and PowerTow is ready to install. No more waiting for mismatched, uncalibrated, and nonstocked, special order upgrades saves you time tracking down components and eliminates the guesswork of what will and wont be compatible. PowerTow is loaded with complete 1-2 and 3-4 super servos, accumulator pistons, code 1870 fixes and Real-Steel valves plus throw in the new bonded separator plate. Feel the PT4L60-E PowerTow difference today! Now you get it: Its The Total Package For more, visit Superior Transmission Parts online at www. superior-transmission.com.
New BlueReach Automation Aisin Solenoid Washer from Makco Trans Parts
Makco Transmission Parts now offers new BlueReach Automation Aisin solenoid washers. During the lifecycle of the solenoid, the solenoid thrust washer suffers distortion and hardening (annealing). This can cause the inductor piston to begin its operational stroke from the wrong position which can lead to transmission-related shift problems. These new replacement washers allow you to rebuild the solenoids to a 114
Experienced builders: Do you think your rebuild tips and solutions are worth money? Enter up to five rebuild solutions that have saved you time and money for a chance to win the Best Aftermarket Solution contest and a $500 first prize! Seal Aftermarket Products is sponsoring the Best Aftermarket Solution contest in the quest for the best process or product idea. The ideas will be judged based on three criteria: How well the solution: 1. addresses the problem you described 2. enhances the efficiency of the rebuild (time savings or ease of performing a task) 3. increases profits (reduces costs or adds value such that the rebuild price can be increased) For your chance at $500, complete the form on our web site www.sealaftermarketproducts.com and send your ideas to Seal Aftermarket Product either by: Mail: Best Aftermarket Solution Contest Seal Aftermarket Products 2315 SW 32 Avenue Pembroke Park, FL 33023 Email: customerservice@ ttk-bryco.com Fax: (954) 364-2401 Forms will also be available in our booth #323 during the ATRA EXPO exhibitors show. Eligibility: Winner doesnt need to be present to win!
Schaeffler Group USA Inc. has initiated the distribution of more than 180,000 LuK branded technical assistance posters promoting the proper diagnosis and installation of clutch kits, clutch hydraulics, and flywheels. The poster helps the technician identify common installation errors that lead to unwarranted product returns and reduced productivity. The technical information for the poster came directly from the Schaeffler Automotive Aftermarket Technical Hotline that helps consumers with proper installation techniques and troubleshooting difficult applications. The four-color, foldout poster also contains technical information regarding LuK flywheels and hydraulics which are often overlooked during drivetrain repair. Clutch replacement isnt an everyday occurrence at the typical shop, and the conveniently sized poster is meant to hang in the bays for easy access. The Schaeffler tech-line number is also prominently featured so the tech-
Do you think your rebuild tips and solutions are worth some money? Enter up to ve (5) rebuild solutions that have saved you time and money for a chance to win the BestAftermarket Solution contest and the $500 rst prize! SealAftermarket Products is sponsoring the Best Aftermarket Solution contest in the quest for the best process or product idea. The ideas will be judged based on three criteria. How well the solution: 1) addresses the problem (described by you) 2) enhances the efciency of the rebuild (time savings or ease of performing a task) 3) increases prots (reduces costs or adds value such that the rebuild price can be increased) For your chance at $500.00, Complete the form found on our website www.sealaftermarketproducts.com (terms and conditions tab), and send your ideas to Seal Aftermarket Product either by: * Mail Best Aftermarket Solution Contest, Seal Aftermarket Products, 2315 SW 32 Avenue, Pembroke Park, FL 33023 * Email cutomerservice@ttk-bryco.com * Fax (954) 364-2401
(Forms will also be available in our booth #323 during the ATRA EXPO exhibitors show)
~ ~ Experienced builders ~ ~
Winner Does Not need to be present to win! All entries must be received by close of business Sunday, October 28th, 2012. 1st Place - $ 500.00 A Panel of (5) judges will participate in a review of all ideas and choose a winner. Winners will be announced at the ATRA Powertrain EXPO on October 29, 2012, at the Seal Aftermarket Products Booth #323, at 11:00 am. For official form and rules visit our website www.sealaftermarketproducts.com (terms and conditions tab).
2315 S.W. 32 Ave., Pembroke Park, FL 33023 Phone 954-364-2400 Toll Free 800-582-2760 Fax 954-364-2401 www.sealaftermarketproducts.com
nician can call for help troubleshooting problematic applications. Bill Hanvey, vice-president of sales and marketing said, We are committed to the education and training of the professional installers to help them make their shops more productive. Unwarranted returns affect everyone in the distribution chain and through our Schaeffler tech-line and tools such as the technical poster, we are trying to prevent the loss of time and money at ground level. To order a copy of the poster contact Schaeffler customer service at customer.service@schaeffler.com. Electronic versions are available for download at the Schaeffler aftermarket web site, www.Schaeffler-Aftermarket. us.
Oil Cooler Upgraded Fuel Filter Fuel Injection Pump and Injectors Turbocharger Exhaust Manifold Engine Speed Sensor Engine Position Sensor Oil Pressure Sensor Coolant Temperature Sensor Turbo Boost/Air Temp Sensor Turbo Speed Sensor Water in Fuel Sensor EGR Air Temp Sensor Crankcase Pressure Sensor Exhaust Backpressure Sensor Fuel Pressure Sensor Each JASPER Running Complete is dynamometer tested, ensuring trouble-free engine performance. Engines are tested under varying loads to simulate in-the-vehicle operation. The test is concluded with a final engine run-in and inspection to assure peak performance and operating efficiency. This engine is covered by a twoyear parts-and-labor warranty and compliments our Cummins ISB 6.7 liter common rail front geartrain complete engine offered since 2010. For more information on Jaspers remanufactured diesel engines call 800827-7455 or visit www.jasperengines. com.
soon outgrown, and in 1983 the entire operation moved into a new facility on Union Avenue (Now MLKing Boulevard), which totals over 40,000 square feet. Products now include remanufactured automatic and manual transmissions and transfer cases, as well as a complete line of transmission and transfer case kits and parts. Transmission Exchange Co. can be contacted at 800-776-1191 or www. txchange.com on the web.
Jasper Engines & Transmissions now offers the late-model Cummins ISB 6.7 liter common rail front geartrain Running Complete engine. This engine is available on exchange for: 2007-2012 Dodge, Ram 25005500 Pickup and Cab-Chassis 2008 Sterling Bullet trucks Each JASPER Running Complete engine is completely remanufactured using a standard set of new parts; all other castings and components are remanufactured to meet or exceed OEM specifications. This engine includes: Block, Head, and Intake Manifold Valve Cover Inner Gear Cover Outer Front Cover Water Pump and Pulley Damper Oil Pump and Oil Pan Oil Filter GEARS October/November 2012
Transmission Exchange Co. of Portland Oregon is celebrating sixty years as a transmission and transmission parts specialist. Founded in 1952 as a spin off of Portland Auto Wrecking, the company has experienced steady growth. The original building on SE Sandy Boulevard was soon supplemented by one, two, and eventually three other buildings close by. In 1973, a second story was added to the original structure. This, too, was
JDS Worldwide is proud to welcome Thom Mendola to its management team. Thom brings with him over 25 years of technical knowledge and experience in the automatic transmission industry. He has had a strong history of presence in the industry giving technical seminars around the world, as well as using his knowledge and expertise helping multiple major companies in the industry with ongoing quality control and product development. JDS Worldwide is very excited about continuing its current standard of excellence in product quality and manufacturing going into the future with Thom Mendola coming on board, as well as ushering in a new explosive growth in product development. For more about JDS Worldwide, visit www.jdsworldwide.com.
ATI Performance Products is proud to introduce its new Cast Aluminum Deep Pan (Part #703505) for 115
4L85E Transmissions, one of the best investments you can make to extend the life of your automatic transmission! The extra capacity provides a larger fluid supply that improves heat dissipation, and drops internal transmission temperatures and increases transmission life. ATI deep pans increase transmission case rigidity to allow for more torsional twist and feature raised cooling fins to help dissipate heat faster. No modifications are necessary to the stock dipstick and the pan includes drain plug, pan gasket and new installation hardware. ATI Performance Products, Inc. is located in Baltimore, MD, and specializes in producing and maintaining high performance products for street and strip applications. Over the years ATI has earned a reputation for its cutting edge technology, attention to detail, and rigorous testing under race conditions. For more information, please visit www.atiracing.com or call (800) 2843433.
Transmission Treatment for automatic and manual vehicles from Prolong Super Lubricants is designed to keep transmissions effectively lubricated, reducing damaging friction and heat that can lead to expensive repairs. Featuring Prolongs exclusive AntiFriction Metal Treatment (AFMT) advanced technology, the companys Transmission Treatment bonds to metal surfaces in the transmission creating a protective layer that reduces extreme friction and internal temperatures. The formula is equipped to be most effective under high pressure conditions. Our Transmission Treatment is compatible with all common transmission fluids and gear oils, 116
SKF has introduced a new Spanish application c a t a l o g covering 1996-2012 car and light truck applications. The catalog Catlogo de aplicaciones (457194) features 292 pages of application information and over 12,000 phrases translated from English to Mexican Spanish. Additionally, the application catalog includes 85 pages of hub images
This October A & Reds Transmission Parts will be celebrating our 40th year in business. We would like to extend a special thank you to our employees, parts suppliers, and most of all our many loyal customers who without this would not have been possible. From our very first day the company philosophy has been to supply transmission rebuilders not only with high quality parts from the best suppliers, but to also be their partner, helping out with technical issues, and to be a full line supplier. If it is an automatic transmisson, manual transmission or transfer case we will have the parts necessary for rebuilding it or will help find them. Our company motto says it all " Ask for the impossible..... We might surprise you ".
GEARS Shopper advertising costs $325.00 for a one time insertion ad, (2 1/4 X 3) 2.25 X 3. Larger ads can be placed elsewhere in the magazine and are charged at comparable rates. Check or money order must accompany all orders. For information on Shopper advertising in GEARS, contact GEARS, 2400 Latigo Avenue, Oxnard, CA 93030, or call (805) 604-2000.
ERIKSSON INDUSTRIES
Division of Wentworth Engineering
1-800-388-4418
Authorized Parts Distributor
Remanufactured Units * DYNO TESTED* 5HP30, 5HP24, 5HP19, 5HP18, 4HP24, 4HP22, 4HP18, 4HP14 Specializing in SAAB 900/9000 5SP, as well as T-37 A/T
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~ Se Habla Espanol
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Transmission Control Module ECM & TCM Mitsubishi-Honda-Hyundai-GEO Kia-Mazda-Nissan-Suzuki-Toyota BOSCH ECM GM - Ford - Chrysler - Dodge Next Day Air Shipping Available One Year Warranty Best Customer Service! Ford *GM * Chrysler off vehicle ECM reprogramming available
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GEARS Shopper advertising costs $325.00 for a one time insertion ad, (2 1/4 X 3) 2.25 X 3. Larger ads can be placed elsewhere in the magazine and are charged at comparable rates. Check or money order must accompany all orders. For information on Shopper advertising in GEARS, contact GEARS, 2400 Latigo Avenue, Oxnard, CA 93030, or call (805) 604-2000.
Remanufactured to Perfection
Hundreds of Transmissions in-stock. Immediate installation available. 2 year unlimited warranty. Dyno-tested. Remanufactured torque converter included.
2011 TECHNICAL
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ART Auto Sport Unlimited (616) 748-5725 Remanufactured Transmissions Weller Auto Trucks Instaclean Silver Star Transmission Trans-Pac Motor Parts Transfer Case Express Has many different shop locations (928) 680-4445 (405) 330-9300 (310) 637-9156 has multiple locations
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GEARS October/November 2012
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GEARS Shopper advertising costs $325.00 for a one time insertion ad, (2 1/4 X 3) 2.25 X 3. Larger ads can be placed elsewhere in the magazine and are charged at comparable rates. Check or money order must accompany all orders. For information on Shopper advertising in GEARS, contact GEARS, 2400 Latigo Avenue, Oxnard, CA 93030, or call (805) 604-2000.
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GEARS October/November 2012
800-461-5396
USED, NEW AND REBUILT FOREIGN AND DOMESTIC RETAIL AND WHOLESALE ONE CALL DOES IT ALL!
We are now capable of testing and re-calibrating ALL Aisin 5 & 6 Speed Transmission Valve Bodies. Each Valve Body is tested and re-calibrated on our New Stateof-the-Art Test Machine to verify proper operation of the pressures and control circuits. Most Valve Bodies now include NEW or SolPro Remanufactured Solenoids.
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SHOPPER CLASSIFIED
October/November 2012
GEARS classified advertising cost $95.00 for up to 50 words for a one time insertion. ATRA members are eligible to receive up to three (3) FREE classified advertisements in GEARS annually (per 9 issues). Members wishing to place ads once their three FREE ads have been placed may do so at the cost listed above. Ads exceeding the maximum word count will cost $1.50 for each additional word (not including phone number and address).
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www.gearsmagazine.com
BUSINESS FOR SALE: Beautiful resort community in Northern Michigan, good and growing numbers, (in business for over 40 years). First class facility, 6 hoist, newer equipment, building room with 5 benches and inventory. Popular units in stock, parts washer, scanner, presses, lathes, flush machines, offices and waiting room. With or without property for more information please contact: theodo25@aol.com or call (231) 290-3602. BUSINESS FOR SALE: Very successful automatic transmission shop located in the interior of British Columbia, Canada. Great fishing, hunting and skiing. Established in 1970, grosses $450,000 to $500,000 annually. Great reputation and established clients. Owner wishes to retire. Turn key operation. Phone (250) 374-6284, e-mail sndymckinley@ yahoo.ca. ATRA Mbr EQUIPMENT FOR SALE - Repo Transfer Case Dyno $70,000.00 less then 100 hours, (Save $50,000.00) Call for details. Trade show demonstration units with new warranties: BlueReach E-ZEE Shift control system for dyno, vehicle, or valve body tester, $4,184.00 (save $1000.00), E-ZEE shift Sensor Monitor $467.00 ($save $100.00), E-ZEE Shift Phase Drive for CVT Stepper motor testing $370.00 (save $100.00). TTCF-7AR heated cooler line Flusher by G-TEC ($1842.00). This is new equipment
that has been either shown or demonstrated at trade shows or seminars. Limited quantity for details call: Steve Glassinger G-TEC Inc. (417) 7256400 or (800) 725.6499 steve@gtec.com. ATRA Mbr HELP WANTED: Automatic Transmission Technical Director Large transmission remanufacturing company seeking qualified individual to manage, supervise and direct a team of 10-20 builders. Competitive pay, Monday Friday. Send resume to: novatrans@cfl.rr.com. ATRA Mbr HELP WANTED: Transmission Builder - Established family owned and operated transmission shop in business for 30 years. Five day work week, competitive pay, benefits, vacation time. Shop is clean and spacious with the latest equipment and tools; located 45minutes east of St Louis. Email resume to: hytechtrans@sbcglobal.net. ATRA Mbr HELP WANTED: Corteco is the aftermarket division of FreudenbergNOK Sealing Technologies. Corteco carries Transtec brand automatic transmission and power steering kits. We are searching for a Product Development Technician for our Milan, Ohio location. Responsibilities include creating new products for assigned product line, monitoring changes to existing and new products, providing technical assistance and monitoring technical develop-
805-604-2023
ments to maintain quality products. Education / Experience required: either a Bachelors degree in engineering or business, an Associate or Technical degree and 3-5 years work experience or 6-10 years transmission rebuild experience. Work experience must include technical knowledge of automotive engine & drivetrain or transmission rebuild experience. Microsoft office computer skills required. Candidate should be self motivated, energetic and team oriented. Interested candidates should send resume and salary requirements to: Elizabeth.isch@fnst. com. EOE ATRA Mbr HELP WANTED: Come work in wonderful Casper Wyoming - We are looking for experienced R&R technicians, builders, diagnostic technicians and service writers in our very busy shop. Good pay based on experience. Will pay moving expenses for the right candidate. Please contact Elmer at (307) 237-2505. ATRA Mbr HELP WANTED: Leading transmission remanufacturer seeks VP of Research & Development Responsibilities: Research and develop new
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Portland, or *atra's Powertrain EXPo, Las Vegas, NV Baltimore, mD Check http://members.atra.com for more dates and locations to come!
www.atra.com
transmissions. Manage dynamometer division. Manage solenoid and valve-body testing. Product upgrade recommendations. Qualifications: Minimum 10 years in transmission industry. Advanced knowledge of electronics, fluids, and mechanical systems. Excellent communication skills, written and verbal. High proficiency with MS Office products. Knowledge of scanning diagnostic tools. Compensation: Salary highly competitive, commensurate with experience. Full benefits and vacation. Send Cover letter and resume to: blindtransad@gmail.com. ATRA Mbr HELP WANTED: Auto Transmission rebuilders and/or installers Great opportunity to live and work in the magnificent Smokey Mountains of Waynesville, North Carolina! Fishing, hunting, recreation capital of the southeast. Five day work week, competitive salary. Shop with longstanding reputation and plenty of work. If you are a qualified individual wanting to leave the rat race, contact us immediately! Weve got a spot for you! (828) 456-5753 ASAP! ATRA Mbr HELP WANTED: Busy Shop Looking for Builder or R&R help. Monday through Friday work week, paid weekly. Call for more info (432) 570-7905. ATRA Mbr
OCTOBER 25 - 29
Every year brings new technology and new problems. 6 Speeds, hybrids, computer system; all bring new challenges, but with them come greater profits. Get the fixes now so you can save time, get your customer on the road and get paid.
Saturday Times bestwith New York d Pitbull an selling author lopment ve of Personal de Larry Winget. red by Sponso
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ADVERTISERS
Name Page Name Page A & Reds Transmission Parts...................................................................... 75 www.areds.com A&A Midwest ............................................................................................... 76 www.aamidwest.com Adapt A Case............................................................................................... 77 www.adaptacase.com ATI Performance Products .................................................................... 62, 63 www.atiperformanceproducts.com ATRA ..................................................................................................... 50, 71 www.atra.com BorgWarner Automotive ........................................................................ 25, 79 www.borgwarner.com CARFAX, Inc. .............................................................................................. 67 www.carfax.com/serviceLinkShops.cfx Certified Transmission ................................................................................. 31 www.certifiedtransmission.com Dacco Transmission Parts........................................................................... 80 www.daccoinc.com Dartco Transmission.................................................................................... 29 www.dartcotransmission.com Eagle Precision Products ......................................................................... rider www.eagleprecisionproducts.com EVT Parts ...............................................................................................11, 81 www.evtparts.com Exedy Globalparts Corporation ............................................................. 27, 83 www.exedyusa.com Ford Customer Service Division.............................................................. 5, 28 www.fordparts.com G-Cor Automotive Corp ......................................................................... 51, 84 www.g-corautomotive.com GFX, Inc ...................................................................................................... 41 www.gfxcorp.com G-TEC, Inc. ........................................................................................... 70, 85 www.g-tec.com H & A Transmissions, Inc. ........................................................................... 23 www.hnatrans.com Jasper Engines & Transmissions ........................................................ 87, IBC www.jasperengines.com JDS Worldwide Corp. .................................................................................. 88 www.jdsworldwide.com Life Automotive Products Inc....................................................................... 15 www.smartblend.com Lubegard By International lubricants, Inc. ..............................................OBC www.lubegard.com Mid States Transmission Parts.................................................................... 50 http://mstp.net MoPar .......................................................................................................... 39 www.mopar.com Northland Automatic Transmission Service Inc. .......................................... 89 www.northlandtransmission.com Ohio Gasket & Shim Inc. ............................................................................. 91 www.ogsindustries.com Omega Machine & Tool, Inc. ....................................................................... 92 www.omegamachine.com Power Pusher By Nu-Star, Inc. ............................................................. 51, 93 www.powerpusher.com Precision European Inc ......................................................................... 37, 95 www.PEIus.com Precision International ............................................................................. 7, 96 www.transmissionkits.com ProfitBoost LLC ........................................................................................... 97 www.profitboost.com Raybestos Powertrain ............................................................................. 3, 99 www.raybestospowertrain.com Red Kap - Watauga Group.......................................................................... 53 www.redkap.com Reman Industries Inc ................................................................................ 100 www.remanindustries.com RMP Powertrain Solutions Inc..................................................................... 35 www.powertrainsolutions.com Schaeffler Group USA Inc. ............................................................................ 9 www.lukclutch.com Seal Aftermarket Products..................................................................... 33, 72 www.sealaftermarketproducts.com Seal Aftermarket Contest ............................................................................ 73 SEMA........................................................................................................... 65 www.sema.org Slauson Transmission Parts ........................................................................ 57 www.slauson.com Sonnax Industries.......................................................................................IFC www.sonnax.com Stellar Group ............................................................................................. 103 www.stellargroupinc.com STK Transmission Parts Co, LTD ............................................................. 101 www.stkat.com Superior Transmission Parts ................................................................. 16, 17 www.superior-transmission.com Sussex Auto Parts Ltd. .............................................................................. 104 www.sussexautos.com Transmission Remanufacturing Company LLC......................................... 105 www.transmissionrebuildcenter.com/ Transmission Specialties ..................................................................... 46, 107 www.transmission-specialties.com Transtar Industries, Inc. ..................................................... 45, 47, 49, 69, 108 www.transtar1.com/ TransTec By CORTECO.............................................................................. 55 www.transtec.com Valve Body Pro ............................................................................................ 59 www.valvebodypro.com VBX - ValveBody Xpress, Inc. ............................................................. 44, 109 www.valvebodyxpress.com Whatever It Takes Transmission Parts, Inc. .........................................13, 111 www.wittrans.com
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Reserve your free table top display for the ATRA 2012 technical seminar series today! Call (805) 604-2018
2012
See ATRA Seminar Schedule page 123 or at:
http://members.atra.com/?page=Technical_Seminars
GEARS October/November 2012
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It certainly will be the best fuel system cleaner youve ever used.
Part # 770
12
prietary unique, pro ontains a ther amine) C vanced PEA (polye the most adcleanup technologyfor fuel system chemistr y
This is the first fuel system cleaner of its kind able to specifically address and treat the newer DIG (direct injection) fuel systems in addition to the traditional intake-port delivery systems of today. LUBEGARD Fuel System Booster is a state-of-the-art 3-in-1 product that provides; Total system clean-up and keep-clean Fuel lubricity additive Fuel stabilizer
Designed for use in new DIG (direct injection) and PFI fuel systems For gasoline and diesel engines LUBEGARD Fuel System Booster outperformed the #1 leading fuel system cleaner in every test we ran. Just ONE tank is all you need Prevents hesitation, rough idle or stalling, and improves fuel economy Stabilizes fuel, especially during storage Reduces emissions EPA/LAC, CARB, and TOP TIER compliant