Gears July 2018
Gears July 2018
Gears July 2018
JULY 2018
Give Your Next Rebuild a BOOST — Ask Your Distributor for These Sonnax Kits
Speeds
4R70W AODE 4R100 E4OD 350/C 400
4R70E, 4R75E/W,
Speeds
5R55S/W RFE Electronic Kit for Gas & Diesel Units
45RFE, 545RFE, 65RFE, 66RFE, 68RFE
JULY 2018
PHONE (805) 604-2000
TABLE OF CONTENTS
Contributing Authors:
Steve Bodofsky
Steve Garrett
Jim Cathcart
Ron Hurst SPECIAL INTEREST & TECHNICAL
Scott Shotton Thom Tschetter
ATRA Technical Staff: 4 KEEP THOSE TRANNYS ROLLING:
Rolando (Rolly) Alvarez Bill Brayton Diagnosing Ford’s Intelligent AWD System
Mike Brown Keith Clark — by Pete Huscher
Rob Faucett Pete Huscher
Darwin Upton Shaun Velasquez 12 SHOP TALK:
Jarad Warren It Worked on the Road Test!
Director of Event Services Vanessa Velasquez The 6T40 4-5-6 Drum Interchange Quandary
— by Dennis Madden
The views expressed in this publication should not necessarily be interpreted
as the official policy of the Automatic Transmission Rebuilders Association (ATRA). 16 STREET SMART:
Publication of product information or any advertising does not imply recommenda- GM’s AF50 8-Speed Transmission
tion by ATRA.
Fluid Level and Condition Check
GEARS , a publication of ATRA, 2400 Latigo Avenue, Oxnard, CA 93030,
— by Mike Brown
is published for the betterment of the transmission industry and is distributed
ten times per year. No part of this issue may be reproduced without prior written
permission of the publisher. GEARS is distributed to members of the transmis- 20 IN FRONT OF THE FLYWHEEL: Tips on TPS
sion industry in the United States, Canada, ATRA Members in Mexico & Europe, — by Scott Shotton
and related automotive industry firms and individually. Send changes of address
to GEARS in care of ATRA. Subscriptions are available by contacting GEARS
in care of ATRA. 28 High Output: A Look at Today’s Charging Systems
Advertisers and advertising agencies assume full liability for all content of adver-
— by Steve Garrett
tisements printed and also assume full responsibility for any claims arising there-
from against the publisher. The publisher reserves the unqualified right to reject any 34 Improve Your Business Through AAR
advertising copy as it deems appropriate, with or without cause. — by Ron Hurst
GEARS is designed to provide accurate and authoritative information in regard
to the subject matter covered. It is distributed with the understanding the publisher
36 UP YOUR BUSINESS:
is not engaged in rendering legal, accounting or other professional service. If legal
advice or other expert assistance, is required, the services of a competent profes- I Couldn’t Wait to Tell You about This
sional person should be sought from a Declaration of Principles jointly adopted — by Thom Tschetter
by a Committee of the American Bar Association and Committee of Publishers.
GEARS also welcomes articles submitted by members of the industry. GEARS 40 SUCCESS STRATEGIES: When I’m 64
considers all articles for publication that contribute positively to the welfare of the — by Jim Cathcart
transmission industry, and reserves the right to edit all articles it publishes. If you
would like to submit an article to GEARS, include background information about
the author and a telephone number where he/she may be reached. If you want 42 SHOP PROFILE:
submissions returned, enclose a self-addressed, stamped envelope. Mastertech Transmission, Inc.: Doing Something Very Right
— by Steve Bodofsky
Editorial and Business Offices
2400 Latigo Avenue,
DEPARTMENTS
Oxnard CA 93030
Phone (805) 604-2000
Fax (805) 604-2006
www.gearsmagazine.com
www.atra.com
2 FROM THE CEO:
POSTMASTER: Send address changes to GEARS, P.O. Box 16118, The Results Are In!
North Hollywood, CA 91615-6118
Publications Mail Agreement No. 40031403
— by Dennis Madden
On The Cover: Mastertech Transmission, Inc.,
Return Undeliverable Canadian Addresses to: in Wichita, Kansas.
Station A, PO Box 54, Windsor, ON N9A 6J5 48 POWERTRAIN INDUSTRY NEWS Be sure to read thier story on page 42.
Email: gears@atra.com
51 SHOPPERS AND CLASSIFIED Cover photo by:
Issue #226 Printed in U.S.A. Copyright ATRA 2018 Christopher Clark Photography, Inc.
56 LIST OF ADVERTISERS www.christopherclarkphotography.com
by Dennis Madden
members.atra.com
E
It’s always interesting to test
very few years Rodger Bland population and standard of living what we know against what we think
and I set out to learn more had little effect in the wellbeing of a we know. Some of the data we found
about this industry through a transmission shop. This study included surprising and then, some of it was
series of surveys and focus groups. every state in the USA, from bustling exactly what we would’ve expected.
Since the first What’s Working study urban areas on the two coasts to But even when you think you’re right
in 2006, we’ve studied shop owners small towns in the middle regions. about something, it’s always good
(including general-repair shop owners), No relationship there: they had busy to have the facts to back up your
consumers and automotive students. shops and slow shops, with little-to-no opinions.
The amount of data we’ve collected correlation to their locations. But we didn’t stop there. We also
has been staggering and it’s provided In 2013, we looked at dealer customers surveyed over 250 shops across the
us with insight as to what’s really and discovered that over 90% would country to see how their view of the
happening in the automotive repair consider using an independent shop industry has changed since our last
industry: specifically the transmission for their automotive-repair needs. study. Overall, we found positive
repair industry. It’d be easy to think these customers results. And, like previous studies, we
You see, we can convince ourselves were locked into the dealer, but it was found the attitude of the shop owner
of just about any reason why business surprising to learn how little it’d take has a lot to do with the success of
is up or down; it’s easy to find to change their minds. their business. No surprise there; it’s
causality or any number of problems Think millennials are unmotivated one of the cornerstones of the What’s
we might have. A lot of times we hear and don’t want to learn? And that Working program.
people talking about the city they’re there aren’t any out there interested A lot has changed in the transmis-
in. I’ve heard “There’s no money in transmission repair? Think again. sion industry over the years. A few
in (name that town),” only to find a The 2016 focus-group study showed things haven’t: millennial men are still
shop in that very town that was doing us that we’ve just done a horrible job the worst customers out there for auto
gangbusters. We’ve even visited shops trying to reach these individuals in a repair businesses and it’s still a great
in places ranked high on Forbes’ list of way that makes sense to them. Once industry for those who really enjoy
America’s most miserable cities, only again, another myth that doesn’t hold the work.
to find a few shops with so much work up, when examined in the harsh light Rodger and I will share the results
they could barely move. of day. of our latest survey at this year’s
Then we looked at the opposite We can find any number of reasons ATRA Powertrain Expo. Not only will
situation: cities and towns that seem to explain our business ups and downs, we share what we’ve learned, we’ll
to be enjoying unparalleled success. but in the end, the only thing that holds even tell you what to think of it. You
Same results: They have shops that are up is the data. have the easy part: All you have to
doing well, while others, right around So here we are again, looking do is get yourselves to Las Vegas this
the corner, can barely keep their heads at a new panel of data where we’ve October.
above water. surveyed over a thousand consumers I’ll be looking for you there.
We also did a demographic study to get an inside look at their buying
that supported the idea that the city habits, their views on their auto repair
2 GEARS July 2018
SERVICE
AND
DEPENDABILITY
If you’re not
SUCCESSFUL
we’re not
SUCCESSFUL
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Ads_July2018.indd 3 6/28/2018 07:52:51
KEEP THOSE TRANNYS ROLLING
by Pete Huscher
members.atra.com
U
P0937 Hyd oil temp sensor circuit
nderstanding and diagnosing today’s domestic all-wheel P0939 Hyd oil temp sensor circuit low
P0940 Hyd oil temp sensor circuit high
drive systems can be quite intimidating. They’re designed P0960 PCS A control circuit open
to operate in conjunction with many of today’s on-board P0961 PCS A control circuit range performance
systems, such as the engine performance system, the transmission P0962 PCA A control circuit low
control system, and the antilock brake system, which may also P1886 Oil pressure pump performance
include the vehicle ride and stability control systems. U0001 High speed CAM comm. fault
U0121 Loss comm. with ABS Module
In this issue of Keep those Trannys Rolling, we’ll look at the U2050 No valid application for DEM
diagnostic routines needed to keep Ford’s Intelligent AWD systems 4WDCM Specific Code Definitions
rolling down the road. B1317 Battery Voltage High
B1318 Battery Voltage Low
WHAT IS AN INTELLIGENT AWD SYSTEM? B1342
P1635
ECU defective
Tire/Axle out of range
Ford’s new all-wheel drive systems are referred to as Intelligent P1824 4WD clutch circuit relay circuit failure
All-Wheel Drive systems. These all-wheel drive systems are always P1825 4WD clutch circuit relay circuit open
active and require no input from the driver; there’s no mode-select U0100 Loss comm. with PCM
switch. U0121 Loss comm. With ABS
U0401 Invalid data received from PCM
These systems combine transparent, all-surface operation and
U0415 Invalid data received from ABS
are capable of handling all road conditions, including street and U1900 CAN comm. BUS fault
highway driving, and off-road and winter driving.
Figure 1: DEM & 4WDCM Code lists
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A NY W
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4WDCM CODE DIAGNOSTIC acceptable range. Check for correct tire circuits. If the coupler circuits check
ROUTINES sizes. Check tire pressure. Check ABS out okay, suspect a faulty active, on-
B1317 — Battery voltage high. system for wheel speed sensor fault. If demand coupler or a faulty 4WDCM.
Check battery and charging system wheel speed sensor fault exists, repair U0100 — Loss of communication
operation. Repair as needed. as needed. with PCM. Check the CAN
B1318 — Battery voltage low. P1824 — 4WD clutch relay circuit communication system. Check PCM
Check battery and charging system failure. Check 4WD clutch relay circuit. power and ground circuits. If the CAN
operation. Repair as needed. Check active, on-demand coupler communication system and the PCM
B1342 — ECU defective. Attempt circuits. If the coupler circuits check power and ground circuits are okay,
to clear code B1342. If the code returns, out okay, suspect a faulty active, on- suspect a faulty PCM.
check the 4WDCM power and ground demand coupler or a faulty 4WDCM. U0121 — Loss of communication
circuits. If power and ground circuits P1825 — 4WD clutch relay circuit with ABS. Check the CAN
are good, replace the 4WDCM. open. Check 4WD clutch relay circuit. communication system. Check ABS
P1635 — Tire or axle out of Check active, on-demand coupler module power and ground circuits.
8 GEARS July 2018
PART# BB100
If the CAN communication system and U1900 — CAN communication With a basic understanding of
the ABS module power and ground bus fault. Check CAN communication how Ford’s Intelligent AWD System
circuits are okay, suspect a faulty ABS system, wiring, and connections. Repair operates and interacts with other on-
module. as needed. board systems, you should have no
U0401 — Invalid data received Refer to the appropriate service problem diagnosing and repairing them.
from PCM. Check data coming from manual for your specific vehicle’s And with a better understanding of
the PCM for being out of range. Repair diagnostic routines. how these AWD systems operate, you
as needed. Well, there you have it: a quick should have no problem keeping those
U0415 — Invalid data received look at the diagnostic routines needed trannys rolling.
from ABS module. Check data coming to keep these intelligent AWD systems
from ABS module for being out of rolling down the road.
range. Repair as needed.
10 GEARS July 2018
The newly redesigned FordParts.com helps you find parts quickly and easily. With a full OE catalog with
VIN filtering capability, high-quality images and line-art diagrams, it’s the right tool for important jobs.
FIND IT. BUY IT. AND GET BACK TO WORK.
by Dennis Madden
members.atra.com
F
or years, we rebuilders have
made changes to transmis- GEN I GEN II
sion functionality by either Ring Tower (4 Rings) Ring Tower (3 Rings)
interchanging parts, installing
upgrades, or making valve body
modifications. It’s just part of
the business. A little tweak here,
a slight modification there, and
presto! it’s ready for the road test.
A quick drive on our “road
test course” and we’d either
deliver the car or work on it some
more. The road test was the great
qualifier and we’d know just how
to use it to check our work.
That method worked pretty
well 40 years ago when I was a
rebuilder and it works pretty well
today, too… for the most part.
But looking back, I can remember
modifications and “upgrades” that
I thought were the right way to go, Figure 1
but, knowing what I know today,
I’d either do something different or not Here, we’ll cover a common GEN II. During this upgrade, several
make the modification at all. interchange scenario with the General things changed:
You see, the seat-of-the-pants test Motors 6T40 4-5-6 clutch drum 1. Valve body
always doesn’t give us the complete assembly. The 6T40 was introduced in 2. Valve body solenoids
story; sometimes we may not realize 2008 for the Chevy Malibu. In 2009, 3. TECHM
the true effects of our work until it was added for the Saturn Aura and 4. Pump
months later. We saw this with ideas then in 2010 it became standard on a 5. Case
like removing the 3-4 clutch release range of GM vehicles. 6. Friction material for all
springs on the 4L60E. Great idea… The 6T40 has undergone several clutch packs
until we learned that it made things changes over the years, the most 7. Piston return springs for all
worse. We can go through a list of significant of which began in 2012. clutch packs
great ideas that didn’t work; this one So much so that the early and late 8. Wave plates removed
deals with the 6T40. transaxles are referred to as GEN I and 9. 4-5-6 clutch drum assembly
12 GEARS July 2018
Figure 3 Figure 4
AX4N), the valve body simply dribbles Now you see the need for the inner at a stop or exhibit some other low-
oil into the fluid dam circuit. It’s never seal and the 4th sealing ring. For the line-pressure related complaint.
pressurized because there’s no inner regulator to work properly, you have to For me, the swap is a non-starter
seal. For it to work, it just needs a tiny contain the oil so it can actually reach (and we haven’t even gotten into the
bit of oil. the regulator’s pressure setting. frictions and wave plate changes).
On the 6T40 you can see that it Let’s spoil that whole idea now by I’ve seen a lot of upgrades, modifica-
gets the oil from many sources, so, using a GEN II ring tower and drum tions, and innovations over the years,
as the transmission is working and assembly. With the 4th ring and inner and this industry always finds a way
shifting, there are several valves just seal of the fluid dam missing, the around nagging problems, but this
squirting a bit of oil into the fluid regulator no longer regulates; it just one needs to go back on the shelf
dam circuit. sits there wide open (figure 7). Now for review.
But the GEN I system is different. you have a leak that’s only contained And besides, I’m sure a better
It uses a regulator valve to feed the by any restrictions in the system, solution is right around the corner.
fluid dam circuit (figure 6). This valve through the channeling and f luid
(the compensator feed regulator valve) passages, but for all intents and purposes,
delivers low pressure to the fluid dam. you’ve got a hefty leak on your hands.
The principle is the same: Balance “But it worked okay on the road
the centrifugal force of the oil to both test,” you say. Providing the pump can Thanks to Dalyn Hester at Whatever
sides of the piston, but for reasons overcome the leak, you may not notice it Takes Transmission Parts, Inc. for
that escape me, they decided to use much of a problem. But, over time, supplying the parts for the research
a regulator. you’re likely to have it fall out of gear of this article.
GEARS July 2018 15
by Mike Brown
members.atra.com
R
emember the good old day’s
when you just opened the
hood pulled out the dip-
stick, wiped it off, stuck it back
in, and pulled it out? Just like
that, you knew if the fluid was low
or not.
You could look at the fluid
on the stick and tell a lot by its
condition. Was it burnt, varnished,
or nice and red? And if you
needed to add fluid, you’d just
grab a quart of Type F or Dexron FLUID LEVEL PLUG
off the shelf.
Those days are pretty much
gone for good.
Take a look at what you need
to do to check the fluid on GM’s
AF50 8-speed
Figure 1
FLUID LEVEL CHECKING
PROCEDURE
1. Start the engine with
the A/C off. 5. Raise and support the vehicle. The the recommended automatic
2. Wait until the transmission fluid vehicle must be level, with the transmission fluid. This
temperature reaches 35º–45ºC engine running and the shift lever transmission requires AW-1 fluid.
(95º–113ºF). in park. It’s very important that the fluid
3. Move the shift lever to all positions 6. Remove the fluid level plug on the is up to temperature. The AW-1 fluid
from park to drive, waiting at least bottom of the transmission, and is a full-synthetic fluid. It has a high
two seconds at each position. see if the fluid dribbles out or not expansion rate; if you don’t check it
4. Repeat step 3 and then shift back (figure 1). If not, the fluid is low. at the right temperature, it’ll create
into park. 7. If you need to add fluid, use only several problems.
16 GEARS July 2018
Figure 2
If you check the fluid level when ment plugs come with an O-ring. Lubri- 2. Replace all of the rubber seals. The
it’s too cold, when the transmission cate the seal with AW-1 fluid and install coolant will attack the seal material,
comes up to operating temperature, the O-ring before installing the plug. which will cause leaks.
it’ll be overfilled. The fluid will make If no fluid comes out after you 3. Replace the torque converter.
contact with the geartrain, which will remove the plug and the temperature 4. Flush the cooler lines.
aerate it, leading to shift troubles, is within the specified range, add Check that the automatic trans-
converter shudder, and fluid leaking fluid until it runs out as a steady mission fluid isn’t discolored.
out the vent (figure 1). stream. Install and tighten the new You can’t change the transmission
Some residual automatic trans- transmission oil drain plug to 6 lb-ft filter to help increase the life of
mission fluid will dribble from the (8NM). your transmission. Changing the
fluid level-setting hole when you first Check that the automatic trans- transmission fluid will help.
remove the plug; that’s normal. mission fluid is free of foreign matter. It is important not to mix fluid.
Insufficient automatic transmis- If the automatic transmission fluid is Use the correct, AW-1 fluid only.
sion fluid level will cause the oil pump cloudy, suspect water contamination. And that’s not just smart: that’s
to draw in air, reducing line pressure. Inspect the cooling system. street smart.
This causes clutches to slip, resulting Caution: The antifreeze or water
in problems such as a burned clutches. will deteriorate the seals, gaskets, and
The fluid filler plugs installed at the glue that bonds the clutch material
locations 1 and 2 (figure 2) from the to the pressure plate. Both conditions
vehicle assembly plant are one-time may cause damage to the transmission.
use. They have an interference fit and If antifreeze or water has entered
don’t have O-rings. You only need the transmission:
to remove one; whichever is easiest 1. Repair the source of the water; usu-
to reach. ally the leak is from the transmission
Once removed, you must replace cooler in the radiator or it could be a
these plugs with new ones. The replace- water leak through the vent.
HARD PARTS
• Gear Trains • Drums
• Planetaries • Pumps
• Sprags • Sprockets
• Chains • Belts
• Pulley Sets • Valvebodies
by Scott Shotton
The Driveability Guys
A
faulty throttle position sensor Scan Tool Testing exercise the accelerator pedal? Finally,
(TPS) or accelerator pedal po- The first step in almost every are there any dropouts in the signal
sition sensor (APP) can cause diagnosis is to connect a scan tool to voltage?
engine or transmission issues. Hesita- check DTCs and live data. Using live If any of these tests fail, your next
tions, surging, hard starting and a va- data to view TPS voltage is a good start. step would be to test the TPS wiring
riety of transmission shifting problems Most technicians are very visual people, before condemning the TPS.
are only a few of the issues a failing so graphing TPS voltage allows you to There’s a disadvantage to this
TPS or APP can cause. take full advantage of the scan tool’s test: the refresh rate of the scan tool is
Although they aren’t high failure capabilities. too slow to catch small glitches in the
items, we do need to know how to With the key on, engine off, observe signal. Because the scan tool grabs
diagnose them properly, especially the TPS as you move the throttle slowly pieces of data, there are spaces between
when they don’t set a diagnostic trouble from closed throttle to wide-open the points that the scan data screen
code. throttle and back again. displays. If an extremely small glitch
In this issue, we’ll explore some Then examine the graphed data for happens to fall in between these sample
techniques for testing potentiometers. a few things: What are the minimum and points, it won’t show up on the screen.
For the remainder of this article we’ll maximum voltages? Do the voltages So a gross failure will be obvious
use TP sensors to illustrate testing. match the vehicle’s specifications? while a small or intermittent failure
Does the signal move smoothly as you may not show up. These small glitches
Figure 2: You can see glitches in the TPS that were causing driveability or shifting issues.
Figure 4: A series of good TPS sweeps — key on, engine off — doesn’t always reveal the problem.
Figure 6: A test of alternator ripple reveals the cause of the stray voltage in the APP signal.
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In 2019, lucky winners will receive a out of the pool of First Prize winners
trip for two and hotel to receive a trip for two and hotel
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ATRA Powertrain Expo and Richard Petty Driving Experience are not sponsors of and not associated with this Trade Sweepstake. ATRA Powertrain Expo and Richard Petty Driving Experience are trademarks of their respective owners.
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T
he longer I’m around, the more One of the differences with today’s eration, the charging system output
I realize the importance of the systems is that they must do much more may increase. This helps accomplish
basics. How many times have than in the past. The charging system a couple goals: increase the charge
you tackled a complex vehicle issue, now helps improve fuel economy as rate without sacrificing fuel economy,
only to find the problem was something well as charge the battery and supply and help the vehicle decelerate, simi-
really basic? supplemental power to operate the lar to hybrid regenerative braking.
With each year’s seminars, I find vehicle’s electronic systems.
that we likely have some information To perform its duties, today’s SYSTEM CONTROL
that deals with system powers and charging systems have several modes Today’s charging systems work
grounds. The more complex the of operation: together with the controllers on
system, the greater the need for a • Battery sulfation mode — increases the vehicle. This may be with the
proper power supply and ground. the charging system output after PCM, BCM, ECM, or a standalone
Vehicle charging systems have a specific time (usually around module, depending on the application.
become heavily taxed with the advent 45 minutes) if the battery state of Information for system operation is
of more and more controllers and charge (SOC) is still low. carried over networks such as CAN
vehicle options. If the charging system • Start-up mode — after start, the and LIN, or it may be hardwired
isn’t providing the voltage and amperage system typically ramps up the output between the alternator and a specific
required, it’ll likely cause issues with to at least 14.5V for a minimum of module.
the operation of various systems, in- 30 seconds. Some alternators have internal
cluding the transmission. Understanding • Fuel economy mode — the system regulators, which are controlled typi-
today’s charging system technology is lowers the voltage to 13 volts or less cally by a PWM signal from a module,
key, not only to diagnosis, but also suc- to reduce the load on the engine and such as the PCM. Chrysler and others
cessful vehicle repair. improve belt life. have the voltage regulator mounted
So let’s look at a typical charging • Headlamp mode — with increased inside a vehicle computer, such as the
system used in today’s GM, Ford, demand, the system will increase PCM.
Honda, and Chrysler applications. voltage output.
Regulated voltage control (RVC) • Voltage reduction mode — reduces VOLTAGE/CURRENT
systems used on today’s vehicles are voltage output when the battery is SENSING
quite different from the designs used at 80% or greater and the electrical GM and Honda are examples of
just a few short years ago. demand is low. charging systems that use a device to
As with systems of the past, • Windshield de-ice mode — monitor the battery voltage and current
today’s charging systems still come increases output when the de-icing flow.
down to some basic components: grids or seat heaters are turned on. GM uses a battery sense module
battery, alternator, and some method • Charge/normal mode — designed to on some applications, which is typical-
of controlling the system voltage and maintain an 80% state of charge. ly mounted to one of the battery cables.
amperage; generally a module. • Deceleration mode — during decel- The sensor module uses a Hall Effect
28 GEARS July 2018
sensor, which provides a 128 HZ PWM fuel economy mode, which is designed minutes at a time, so, as the timer
signal to the BCM (Body Control to lower the charging system voltage by expires, the system will return to
Module). The sensor stays powered up reducing the alternator field strength. normal charging operation.
even when the key is off, so the BCM Technicians often diagnose this The BCM is the brains of the
can identify parasitic drain. mode as a faulty charging system, only operation, but the PCM is the module
Honda applications use an electrical to find out that the vehicle operates the that actually controls charging system
load detector (ELD), which is typically same even with new parts installed. operation. The PCM controls the
located in the underhood fusebox. The Simply applying maximum load to the signal to terminal L of the alternator to
function of the electrical load detector is vehicle’s electrical system will cause control system output.
very similar to a battery sense module. the PCM/ECM to respond, raising Terminal L — Terminal L is
The PCM supplies five volts to the charging system voltage. designed to control the charging
electrical load detector. The electrical GM also designed this system to system. Terminal L feeds the signal
load detector grounds the circuit, identify battery sulfation. In response, to a regulator inside the alternator.
providing a voltage signal between the PCM/ECM will command the The PCM/ECM sends five volts to
0.3–4.50 volts to the PCM. The higher charging system’s voltages to increase alternator terminal L. When the system
the voltage, the lower the charging system to as high as 15.5 volts, even when requires an increase in output, the
output, while a lower voltage indicates a there’s no electrical load. Sulfation PCM/ECM will change the circuit
higher charging system output. mode will typically last less than five duty cycle, which will cause the
GM
Starting around 2004, GM
introduced its regulated voltage
control (RVC) charging system.
You can identify the system by
looking for the battery sensor or a
2-wire connection at the alternator.
GM has two versions of this
system: regulated voltage control
and standalone regulated voltage
control (SARCV) (figure 1).
The standalone regulated
voltage control system wasn’t used
for long. Standalone regulated
voltage control systems used
its own module to control the
charging system, known as a
generator battery control module
(GBCM).
The GM regulated voltage
control system can vary from 11.5
–15.5 volts. As with other systems
in use today, the GM system has a Figure 1
FORD
Ford Smart Charge was
introduced on the 1999 Windstar.
Like the GM system, the regulator
is mounted in the alternator. The
PCM then controls the regulator to
control system output. It’s similar
to the operation of the GM system,
with two main control connections Figure 2
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with the high duty cycle corresponding PIN C — the PCM looks at the is demand is low, the PCM will ground
to higher alternator output. alternator PIN C to determine voltage PIN C, forcing the regulator into low
If the battery voltage is correct, output. With the circuit grounded, the output mode.
there won’t be a signal on the GEN alternator will be in low output mode. Starting in 2013, Honda intro-
COM circuit. If an open circuit occurs, PIN FR — The PCM supplies a duced an updated design that uses a
the output voltage default will be 13.5- 5-volt signal to PIN FR. The alternator single control wire.
13.7 volts after engine speed exceeds regulator toggles the circuit to ground
2500 RPM the first time. the varying duty cycle based on CHRYSLER
GEN MON — Generator monitor alternator load. The Chrysler charging system
sends a signal to the PCM based on the PIN IG — Ignition is slightly different from the other
alternator load and output. The PCM PIN C — Computer; when output systems (figure 4). Chrysler has
sends a signal to the alternator
GEN MON circuit. The regulator
then grounds or ungrounds
the circuit at a fixed frequency
(generally 128Hz), but varies the
duty cycle from 5-95% based on
the alternator load. The GEN
MON circuit will have a signal
present anytime the engine is
operating.
SENSE — the alternator
receives the current battery voltage
from the sense circuit.
HONDA
Honda uses a dual-mode
charging system on most 1990-2012
applications (figure 3). This system
decreases drag on the engine while
cranking and reduces charging
system output (engine load) for
improved fuel economy. Similar to
other systems, the PCM controls
the alternator. The PCM receives
Figure 3
the system voltage and amperage
demand from the electronic load
detector in the fusebox.
Cranking (Low Output
Mode) — during cranking, the
PCM will set the output target
between 12.4-12.9 volts. This
mode will be active when the
system meets a given set of
criteria, leading the PCM to
command the alternator to reduce
the charging system output. Don’t
misinterpret low output mode as a
bad alternator.
Normal Mode — with the
engine running and a specific
set of criteria met, the PCM will
command a target output voltage
between 13.5 and 14.9 volts.
With the ignition switch on, the
alternator should receive a signal
on the IG circuit greater than 12
volts, which it uses to activate the
alternator. Figure 4
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t’s late Friday afternoon and stress and last-minute drama? A pipe that we must continually improve and
you’ve already had a long, stress- dream, you say? No, effective leadership solve problems effectively.
ful, rollercoaster of a week. Your communication. Communication is a critical
shop foreman just walked into your of- component of a successful business,
fice to tell you the major customer that The Plan: and yet most managers stopped learning
you’re stressed over — you know, the Options 1 and 2 achieve effectively how to improve communication when
one whose truck you promised a week nothing and you still have the problem they completed their formal education.
ago, who’s just one more mistake from to solve. Option 3 might seem prudent, Using a few straightforward approaches
pulling his business — well, his truck and frankly if it’s clear the problem can’t to enhancing your communication
won’t be finished before Monday. be resolved it may become necessary, can significantly improve business
but at what risk? No, the best of the four performance and get you out of the
Your options: bad options is to get out in the shop and rollercoaster drama cycle that plagues
1. Explode all over your foreman, solve the problem, finish the repair. so many.
berate him for being incompetent, Let’s say that you’re successful I recommend that, once you resolve
not understanding how important and the truck gets delivered. The crisis the current crisis, you meet with your
this customer is, and not being is resolved and you’re feeling good foreman and technicians and conduct
able to get his job done. about getting it done. Yet there’s a bit of an AAR. Make sure they learn how to
2. Go silent, feel your blood pressure unease in the back of your mind: Why improve. Then meet privately with your
creep up to an all-time high, and did I have to come out and solve this? foreman and explain your expectations
tell the foreman to get out of your Isn’t that what I pay my foreman to do? around performance clearly and
office. Yes it is, but does he know how? completely. Believe it or not, he
3. Call the customer and throw The key in this scenario is to probably doesn’t understand exactly
yourself at his mercy. make sure it doesn’t happen again. You what your expectations are, and is afraid
4. Run out to the shop, rally the must teach your foreman how to solve to ask you.
troops, and get the truck completed problems and not just bring them to you. If you want to learn more about
this afternoon. I recommend that you implement a how effective communication can solve
None of these are particularly process of after-action reviews (AAR). several of the challenges you’re facing
good options, are they? They all have This comes from the U.S. Army and in your business right now, join me at
consequences. Some would feel right involves three simple questions. After the Expo for my workshop, called They
in the moment, but they would create any engagement, you gather the team Just Don’t Understand. There you’ll
larger problems later. involved and ask: learn why your employees don’t hear
What if it didn’t have to be this 1. What happened? you and how you can get through to
way? What if, by adjusting the way you 2. Why did happen? them and improve your business.
communicate with your employees, 3. What can we do to keep it from See you in Vegas this November!
you could avoid this scenario and do happening again?
what you want to do: Run a successful This simple communication-based
business, a business without all the activity begins to set a clear expectation
34 GEARS July 2018
VIC COMESARIO
TRANSMISSION
TECHNOLOGY
JOIN TODAY
Members.ATRA.COM 1-866-GO-4-ATRA
by Thom Tschetter
U
p Your Business is an exclusive
GEARS Magazine feature in
which I share stories, insights,
and reflections about real business and
life challenges.
This month I have two unrelated
experiences to share with you. Both
contain great examples of service
commitment… service to customers
and service to mankind in general.
As you read these brief true stories,
look for the ideas you can apply in
your business and in your life beyond
business. Also consider what it means
to have a “servant’s heart.”
First, let’s look at what it
means to be committed. It’s
like bacon-and-egg breakfast…
the chicken was involved but the
pig was committed. Okay, I know
that’s an old joke and a bad attempt
at humor, but you have to admit that it
makes the point.
Now that we understand commit-
ment, let’s look at the two stories.
COMMITMENT TO
SERVING CUSTOMERS
This story begins on a Sunday
afternoon in early May. I was pre-
paring to leave the following morning
to go up to our summer home in
Prescott, Arizona.
I had obstructed the garage door
track with a tall cabinet that I had
moved to get to some of the things
we were taking with us. At any rate,
36 GEARS July 2018
calling me this time.” He even refused mentor, Zig Ziglar meant when he said, of ideas. Maybe this will help. Stop
to accept a gratuity. “If you go out to be a friend, you’ll looking inside your business and start
My wife and I were stunned, but find them everywhere. You can get looking outside your business.
she remembered that we had recently everything in life you want if you will In the past year, I’ve shared
purchased a very nice ceramic Starbucks just help enough other people get what numerous examples of great customer
travel mug. She quickly filled it with ice they want.” service I’ve encountered in my life.
and gave it to him along with a can of I recently visited the GEARS and I wrote about them because I thought
root beer before he drove away. He was ATRA IBO in Oxnard, California. you could implement them into your
so very appreciative, but not nearly as Since Jim lives nearby, I had the good business in some creative fashion. If
much as we were. fortune to have dinner with him at you keep your antenna up, you’ll find
So I couldn’t wait to get on Yelp, one of his favorite restaurants, Casa some too.
Google Maps, and Facebook to rave Nostra… no it wasn’t a mob hangout, Here’s how you know when you’ve
about what had happened. And I but it was a great Italian bistro. found one: The next time you find
couldn’t wait to tell you, too. By the I noticed that they treated him like yourself telling someone about a great
way, if you go on Google, you’ll see royalty. He’s an important man in his experience you had or feeling that you
that Spring King Garage Door Service, “hood,” but he was noticeably kind and want tell someone, you just found one.
Chandler, AZ, has many more people friendly to the owner and staff. A word of caution, though: Once
than me who couldn’t wait to tell Jim had agreed to coach me on you get the hang of this, you’re going
someone about Brendan, the Garage writing a book that I’ve been halfway to have so many ideas that you’ll need
Door King. committed to completing over the to prioritize them. Don’t overwhelm
past several years. As if he read my your team and yourself by taking them
COMMITMENT TO mind, he handed me a signed copy of all at one time. Do a great job of fully
SERVING MANKIND The Self Motivation Handbook. He implementing each of them one idea at
The second story is about some- followed that up with a couple hours a time.
one you already know. We’re blessed of detailed action steps that I need to Before you know it, you’ll have
to have him as a speaker at the accomplish. He was very encouraging customers who can’t wait to tell
Powertrain Expo and a regular con- and extremely motivating. It was as someone about you.
tributor of business articles in GEARS if I was privately getting one of his
Magazine. His name is Jim Cathcart. patented motivational speeches!
Some things you might not know Jim grabbed me by the ears and
about Jim are that he has addressed said, “Stop referring to yourself as
over 3,100 audiences worldwide and retired or semi-retired. You’re a writer
he’s published several books. His three and a speaker. You’re not retired. In Share Your Stories
bestselling books are: fact, as long as you have something If you’ve personally experienced a
• Relationship Selling will help any- relevant to say, you’re never retired.” weird or unusual customer dispute and
one in our field to do a better job Enough said. So one more time, I’m wouldn’t mind sharing it to help your
selling, but especially those of us in officially unretired. industry, please contact me. You just tell
me the story and I’ll do all the heavy
auto repair service. Jim credits this Thank you Jim, for your guidance,
lifting to write it.
book with launching his speaking kind help, gentle butt kicking and for
We can make it an article about
career. all the service you’ve so generously you, or you may remain anonymous. The
• The Acorn Principle is a must-read provided around the world. You truly main thing is we want to share stories
for every businessperson. As the are committed to serving mankind. that will help others avoid similar prob-
subtitle promises, find out how rich, By the way, just like Brendan with lems. Call me at 480-773-3131 or email
full, and rewarding your life can be. Spring King, Jim’s internet reviews are me at coachthom@gmail.com.
• The Self Motivation Handbook is packed with compliments and praise
About the Author
Jim’s latest book. It will help you do reports. Apparently, Jim’s helped lots
Thom Tschetter has served our
what needs to be done… even when of people, and they couldn’t wait to tell industry for nearly four decades as a
you don’t feel like doing it. someone about it! management and sales educator. He
Jim’s acclaim and awards include owned a chain of award-winning trans-
career-related stuff, of course, but the list HOW CAN YOU mission centers in Washington State for
includes volunteer and humanitarian APPLY THIS? over 30 years.
activities, as well. His accomplishments Look for things you can start He calls on over 30 years of
are too vast to include in this article, doing or, in some cases, stop doing experience as a speaker, writer, business
and he’s too humble to tell you himself. to provide your customers with an consultant, and certified arbitrator for
But, if you visit his website, experience that they can’t wait to share topics for this feature column.
Thom is always eager to help
cathcart.com, you’ll be blown away with someone.
members of our industry and continues
with his service to tens of thousands I know you’ve heard this many
to be proactive in pursuing ways to
of people with a servant’s heart. He is times in a variety of versions. Maybe improve your business and your life.
an example of what Jim’s friend and you’ve even tried, but you’ve run out
38 GEARS July 2018
Photo credit:
Christopher Clark
- Christopher Clark Photography, Inc.
www.christopherclarkphotography.com
M
ike Sparkman got his start
in the transmission business
back when he was just 13
years old. That was in about 1973. Back
then, his father, Mike Sr., was manag-
ing a shop, and Mike would come by
after school to help clean the floors and
empty trashcans. That was his first taste
of the transmission business.
By the time he was 16, his father
had opened his own shop, Quality
Transmissions. “That’s when I went
to work for him,” says Mike. “I started
R&Ring transmissions and learning to
rebuild them.”
Mike continued working for his
father for a few years, and then moved Owners of Mastertech Transmissions, Inc., Mike and Cheryl Sparkman
on to other shops, offering him a chance
to round out his education as an R&R Mike eventually worked his way an owner of the company, Cheryl also
tech and rebuilder… what we used to up to where he was running one of handles the bookkeeping and account
call a swing man. “That was probably the Sparky’s locations in Carlsbad, management for the company.
for about eight years,” says Mike. California. He continued to run it for And Mike’s stepson, Joshua, has
“I ended up moving to California several years. been working for Mastertech as a
to work for my Uncle Dennis, who had “I was in California for about eight rebuilder for 19 years. “Josh and I, we
a chain of transmission shops called years. Then I moved back to Wichita work together to solve problems. We
Sparky’s. I went to work for him as a and started Sparkamatics; another pull bulletins from the ATRA web site,
rebuilder.” Yes, Sparky’s seems like an transmission shop. I operated that for we look at all the problems, and we
odd name for a shop that isn’t a tune-up about five years, then sold that business work out the best ways to solve them.”
shop, but remember, the family name is and took some time off.” While Mike is still a rebuilder,
Sparkman, and everyone called Mike’s It was during his time away from “nowadays it’s mostly management,
uncle Sparky. Suddenly the shop’s the business that he met and married sales, and driveability.” Mike notes
name makes a bit more sense. his wife, Cheryl. Then, in 1999, they that his work in driveability is strictly
started Mastertech. In addition to being related to transmission issues.
42 GEARS July 2018
Business Model
Mastertech is a transmission-only
shop. They don’t handle general repairs.
If one of their customers needs repairs
outside their scope, they’ll refer him or
her to another shop that’s better suited
to handle the repairs.
And they have a lot of contacts
when it comes to other types of repairs,
because about half of Mastertech’s
work comes from wholesale or business
referrals. The rest are retail customers
who are either referred by a friend or
who found Mastertech on line. And Josh – Rebuilder Tech for 20yrs - Working on a 6L80
they have some very good reviews on
line.
Of course, most transmission-only
shops also handle manual transmissions
and differentials. But Mastertech
focuses strictly on automatics and
transfer cases. They won’t rebuild
manuals or differentials, preferring to
purchase remans or send the jobs off to
a nearby shop.
They will handle clutch work, and,
if a manual comes in that needs repair,
they’ll purchase a reman and install
it for the customer. But they avoid
rebuilding manuals themselves.
They’ll also handle driveability
problems, but only those that seem to
be related to the transmission. Ignition
or fuel problems? Those get referred to
one of the general repair shops in town. Kevin – R&R Tech for 20yrs - Removing a Transmission
Michael, Sr. & Mike, Jr., Senior is the reason Junior got started in
Eric – Assistant Service Writer the tranny Business back in 1976.
“We only refer our customers to resource if you use it right,” says Mike. through an experience one time at a
trustworthy shops that we know are shop where the technicians didn’t check
honest… shops we’ve had relationships Business Philosophy the car properly and it turned into a big
with for years,” says Mike. “We like to Mike and his team are a religious problem. The DA came in with charges
stick with the people we know who’ve bunch, and they try to put their faith of fraud, and I saw the impact it had on
been at it for a long time.” to work when serving the public. all the people involved.
Those shops also send their “Our philosophy is that we want to “I was a young man, and that
transmission work to Mastertech, which treat people the way we’d want to be showed me just how important it was
makes up about half of their work. treated,” explains Mike. “We want to to make sure the right techs were
That’s a valuable resource, because create an environment where people checking things properly, and giving
those wholesale referrals come with the are comfortable, and treat them right… that customer an honest and accurate
trust for the shop that referred them. It don’t overcharge them… just be fair estimate on every job. I learned just how
means less selling and more repairs. and honest with everyone.” serious it can be if you’re negligent: the
Mastertech is also happy to use Seems simple, but it goes beyond impact it can have on you and your
remans when the situation warrants. “I that: “Over the years I’ve always told family. That stuck with me and drove
don’t have a big crew, and sometimes my employees, no matter what, ‘Do that into my heart.”
we need to use remans to keep up with what you gotta do, even if it’s going to According to Mike, there are about
the demand. We do what we have to do cost us money,’ and that’s kept us on 20 transmission shops in the Wichita
to keep people going.” the honor role with the Better Business area. That’s a lot of competition for
Those situations may include a Bureau. I’ve only had one complaint them, so the fact that they’re so busy
transmission that’s too damaged to in all these years; I just try to solve is a testament to the way they serve
repair directly, or those that, no matter problems before they get any further.” their customers. “We stay busy all year
what you do with them, they never Turns out that isn’t just about round,” says Mike.
seem to come out right. “It’s a valuable trying to do things right: “I went
44 GEARS July 2018
Advertising Mastertech
When it comes to bringing
customers in the door, Mike is working
on a couple fronts. For one thing, he’s
still using the Yellow Pages to advertise
his shop. But recently he began tracking
the success rate of his marketing, and
he’s realized that the Yellow Pages no
longer makes financial sense. So this is
their last year in the book.
They have a web site — www.
Kevin – Performing Diagnostics
Mastertechinc.net — which provides
Kaylee - She’s passed on now, Former
their basic services and gives customers of family; that you could relax; you’re
employee Mascot & Greeter for 11yrs.
a way to contact them and find their in a good place where we’re going to
shop. And they also have a Google take care of you. That helped a bunch.” there all week and it was awesome! We
account, which sends more customers Kaylee is long gone, but a friend learned a lot, made a lot of contacts with
to their site. created a beautiful oil portrait of her vendors and people… it was terrific.”
They aren’t doing any kind of and they have it hanging in their waiting While they haven’t been there in
radio or TV advertisements. But thanks area as a testament to her years as the a while, Mike’s considering attending
to their exceptional reputation in the Mastertech greeter. this year. We’ll be looking for him
Wichita area, they manage to stay busy there.
all year round. So why keep chumming Association Members In addition to being a longtime
the water? “We’ve been ATRA Members since ATRA Member, Mastertech is also an
While not particularly active in pretty much when this shop opened in AAA Member Shop. “The folks from
the neighborhood, they do support ’99; I’ve had the same number for at triple-A came in and reviewed our
a number of programs through the least 25 years!” says Mike. He was a credentials and equipment, and they
churches in their town. “We support Member back in his Sparkamatic days. called 250 of our customers. Then they
missionaries out of Russia, and they His reason? “They’ve really evaluated the results and approved us
have all kinds of programs that support helped us grow as rebuilders, to gain for membership. That was about 10
alcoholics and the elderly, things like the knowledge to build transmissions years ago.”
that.” right.” He’s primarily focused on the They still receive referrals from
One of the more interesting ways unmatched technical support that ATRA AAA, as well as the ATRA shop finder
they helped keep customers happy was provides. “ATRA helped me out with web page.
to bring their dog into the shop. “One their seminars; we still rely on a lot of Wichita is a fairly small town when
of our mascots was our lab, Kaylee. She that information to build good units.” compared to large cities like L.A. and
was our greeter. Most of our customers While they haven’t been to New York, and that translates into fewer
would come in and she’d greet them Expo in a few years, Mike is quick potential customers. But somehow, the
with affection. to acknowledge how much they got folks at Mastertech manage to stay
“That turned out to be a great out of it when they last attended. “I busy year round. They must be doing
ice-breaker for customers who’d never took my whole crew and we took our something very right.
been in before. It created an atmosphere certification tests there. We stayed up
GEARS July 2018 45
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VERIFIE three FREE ads have been placed may do so
RETAINS FACTORY 48RE COMPUTER at the cost listed above. Ads exceeding the
CONTROL ENGINE BRAKING & TCC OPERATION maximum word count will cost $1.50 for each
additional word (not including phone number
www.SuperFlow.com/gears | 1.888.442.5546 VALVEBODYPROS.COM 408-287-4500
and address).
BUSINESS FOR SALE: 37 year old business, email: edrozzelle@performanceautomatic.com. HELP WANTED: Installer/swingman who wants
Transmission Shop and General Auto Repair. 3 to learn to rebuild transmission. Must have 5
bay shop with 2 lifts and many types of jacks and PARTNER WANTED: Central Florida years experience and tools. We work 5 days
tools. Owner wanting to sell in order to retire, Transmission Repair shop in business for over a week, a/c in the summer/ waste oil heat in
located in Waynesboro, Georgia. Please contact ten years seeks a buyer or partner. 6 bays, 7 the winter. 5 bays/6 lifts been in business
Matt: (706) 733-1258. ATRA Mbr lifts, 4 employees. Well established business in since 1964. Call Jay at (860) 646-0022 401k/
a good area. Candidates must have excellent insurance. ATRA Mbr
BUSINESS FOR SALE: Well established verifiable long-term history in the transmission
transmission business including building and industry. This is a good opportunity for a center HELP WANTED: INDUSTRY EXPERTS
land, established over 37 years in California. manager to own his own business! Call (407) NEEDED - Precision of New Hampton is seeking
2000 square foot building with 3 racks. Owner 473-0632 or E-mail tim@wrye.org contact Tim. qualified individuals proficient in Transmissions,
wants to sell due to health issues. Great ATRA Mbr Solenoids, Soft and Hard Parts. Must be
customer base, very profitable shop. Contact willing to relocate to New Hampton, IA. Long
Steve at (760) 660-9003. ATRA Mbr HELP WANTED: Field Sales - West Region term growth and management opportunities in
: Field sales positions are now open in the a financially sound and continuously growing
BUSINESS FOR SALE: Steubenville Ohio – western U.S. We’re looking for experienced manufacturing company. Call (800) 654-1220 or
Pittsburgh Area. This area needs this shop to and motivated transmission professionals to email Jobs@GoPNH.com. ATRA Mbr
stay open! Owner wants to retire and wishes promote Raybestos Powertrain products to
for a transition take over. Little competition, very distributor branches and transmission shops. HELP WANTED: Shop that has been in
clean-very nice shop, good reputation, 4 bays, Experience selling transmission products, business for 38 years is looking for a responsible
3 new lifts. Will finance for the right person. training, or rebuilding transmissions preferred. and caring transmission technician. Ability to
Call (740) 264-6350. If you know the inside of a transmission and a rebuild most makes of transmissions both
transmission shop, we want to talk to you. Send domestic and foreign models. Able to do some
BUSINESS FOR SALE: Ville Platte, Louisiana your resume to careers@raybestospowertrain. R & R. Require Clean & organized work ethic.
– Established reputable business featured in com to apply. ATRA Mbr Pay based off experience $45,000-$75,000,
October 2016 GEARS magazine. Owner must Computer, wiring and Hi-Performance experience
retire for health reasons. 2 inside bays with 1 HELP WANTED: Installers/technicians need at is a plus. Driver’s license required. Must have
outside truck lift, Snap-On equipment, too much very busy shops. Competitive wages, vacation own tools. We provide special tools. Our normal
to list. Also has an apartment in shop with full pay and other benefits offered. Please call (520) business hours are 8am-5pm & 9am-6pm 5 days
kitchen. Contact Alan: (337) 363-4897. 310-2201. ATRA Mbr a week. We are located close to Mooresville,
ATRA Mbr Indiana off highway 67. (317) 831-3066 -
HELP WANTED: Transmission Builders for rallison@aandatrans.com.
WANTED: 1965-1986 Ford C4/C5 valve immediate hire at two busy shops. Benefits
bodies. Must be non rusted/rebuildable units. available. Please call (520) 310-2001. HELP WANTED: $5000 Sign on Bonus for
Any quantities accepted, will pay up to $50.00 ATRA Mbr qualified candidates - Career Opportunity in
per unit. Contact Performance Automatic sunny Clearwater Florida. Family business,
for details. (240) 439-4650 8-5 EST M-F or
54 GEARS July 2018
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