HR Pro

EMPLOYEE SATISFACTION
Introduction

Human Resource Management (HRM) means t!e "rocess o# accom"$is!ing
organi%ationa$ o&'ecti(es &) ac*uiring+ retaining+ terminating+ de(e$o"ing
and "ro"er$) using t!e Human resource in t!e organi%ation,-

HRM. EMPLOYEE SATISFACTION

Em"$o)ee satis#action is t!e indi(idua$ em"$o)ee/s genera$ attitude to0ards
t!e 'o&- It is a$so an em"$o)ee/s cogniti(e and a##ecti(e e(a$uation o# !is or
!er 'o&-

Em"$o)ee satis#action is t!e termino$og) used to descri&e 0!et!er
Em"$o)ee is !a"") and contended and #u$#i$$ing t!eir desires and needs at
0or1-
Em"$o)ee satis#action is o#ten measured &) anon)mous sur(e)s
administered "eriodica$$) t!at gauge Em"$o)ee satis#action in areas suc! as
management and team 0or1-

Need #or Em"$o)ee satis#action

In ra"id$) gro0ing organi%ation is essentia$ to 1no0 !o0 Em"$o)ee #ee$
a&out t!eir 'o&s and t!eir 0or1ing en(ironment-

Hig!$) or gro0ing turno(er t!ere is need #or Em"$o)ee satis#action-

To a(oid e2cessi(e rumors-

P$anned or recent organi%ationa$ c!anges inc$uding c!ange o# $eaders!i"-

Contem"$ated c!anges in "a) and &ene#its. Em"$o)ee satis#action is
needed-

RAMANASHREE ACA3EMY OF MANA4EMENT
5

Im"ortance o# Em"$o)ee satis#action

5- Im"ortance o# Em"$o)ee satis#action #or organi%ation

It en!ances t!e Em"$o)ee retention-
Increase t!e "roducti(it)-
It im"ro(es t!e team0or1-
3ecrease t!e turno(er+ recruiting and training costs-
Hig!$) *ua$it) "roducts and or ser(ices due to more com"etent
energi%ed em"$o)ees-
En!ance customer satis#action and $o)a$t)-

6- Im"ortance o# Em"$o)ee satis#action #or em"$o)ees
Em"$o)ee 0i$$ &e$ie(e t!at t!e organi%ation 0i$$ &e satis#)ing t!e $ong
run-
T!e) 0i$$ care a&out t!e *ua$it) o# t!eir 0or1-
Em"$o)ee creates and de$i(ers su"erior (a$ue to t!e customer-
T!e) are 0or1 committed to t!e organi%ation-
T!eir 0or1s are more "roducti(e-

6
Ad(antages o# Em"$o)ee satis#action
It !e$"s in identi#)ing "ro&$ems-
Measure o# 0or1ing en(ironment-
Remuneration and &ene#its
Cost e##ecti(e
It is ad(antageous #or "rocesses and "rocedures
Esta&$is!ing goa$s and o&'ecti(es
7ee"ing t!e initiati(e em"$o)ee satis#action is more use#u$-

Factors in#$uencing em"$o)ee satis#action
8or1ing en(ironment

Hea$t! "ro(ision

Pa) and &ene#its

9o& securit)

Career de(e$o"ment

A""raisa$ and target setting

Ser(ice and #aci$ities

Em"$o)ment condition

Communication

:
Re0ard and recognition sc!eme

O&'ecti(es o# Em"$o)ee/s satis#action
To stud) !o0 em"$o)ee "ercei(es t!e organi%ation a$ong di##erent
dimension-

To "ro(ide suggestions and recommendations to attain com"an)
o&'ecti(es-
To measure t!e current "rograms+ "o$icies and "rocedures-
To "ro(ide ti"s to moti(ate em"$o)ees in t!e organi%ation inc$uding
t!e "ro&$em em"$o)ees-
To ensure utmost 'o& satis#action to a$$ em"$o)ees-
To "ro(ide management 0it! em"$o)ee #eed &ac1 (&ot! "ositi(e and
negati(e) on t!e interna$ !ea$t! o# t!e organi%ation-
To in#orm t!e organi%ation in 0!ic! actions 0i$$ create "ro&$ems #or
t!e em"$o)ees &) measuring t!e em"$o)ees satis#actor) $e(e$-

;
<
Com"an) Pro#i$e
=
>HEL or >!arat Hea() E$ectrica$s Limited is t!e $argest engineering and
manu#acturing enter"rise in India in t!e energ).re$ated?in#rastructure sector-
>HEL is one o# t!e nine $arge Pu&$ic Sector @nderta1ings 1no0n as
na(ratnas or nine 'e0e$s- >HEL o##ers o(er 5AB "roducts and "ro(ides
s)stems and ser(ices to meet t!e needs o# core sectors $i1eC "o0er+
transmission+ industr)+ trans"ortation+ oi$ D gas+ non.con(entiona$ energ)
sources and te$ecommunication-
>HEL 0as #ounded in 5E<Bs- Its o"erations are organi%ed around t!ree
>usiness sectorsC Po0er Industr) . inc$uding Transmission+ Trans"ortation+
and Te$ecommunication D Rene0a&$e Energ) . and O(erseas >usiness-
Toda)+ >HEL !as a 0ide.s"read net0or1 com"rising 5;manu#acturing
di(isions+ A ser(ice centre/s+ ; "o0er sector regiona$ centre/s+ 5A regiona$
o##ices+ and a $arge num&er o# "ro'ect sites s"read a$$ o(er India and a&road-
>HEL is one o# t!e $argest e2"orters o# engineering "roducts D ser(ices
#rom India- >HEL !as esta&$is!ed its re#erences in around =B countries o#
t!e 0or$d+ ranging #rom t!e @nited States in t!e 8est to Ne0 Fea$and in t!e
Far East- Its e2"ort range inc$udeC indi(idua$ "roducts to com"$ete "o0er
stations+ turn1e) contracts #or "o0er "$ants+ EPC contracts+ HG?EHG Su&.
stations+ ODM ser(ices #or #ami$iar tec!no$ogies+ s"ecia$i%ed a#ter.mar1et
ser(ices $i1e Residua$ Li#e Assessment (RLA) studies and retro#itting+
re#ur&is!ing D o(er!au$ing+ and su""$ies to manu#acturers D EPC
contractors-
>HELHs "roduct range inc$udeC Steam tur&ines and generators o# u"
to<BBM8 ca"acit) #or uti$it) and com&ined.c)c$e a""$icationsI Steam
tur&ines #or CPP a""$icationsI 4as tur&ines o# u" to 6=BM8 (ISO)ratingI
Custom.&ui$t con(entiona$ !)dro tur&ines o# 7a"$an+ Francis and Pe$oton
t)"es 0it! matc!ing generators+ "um" tur&ines 0it! matc!ing Motor.
generatorsI S"!erica$+ &utter#$) and rotar) (a$(es and au2i$iaries #or !)dro
stationI HS3+ L3O+ FO+ LSHS+ natura$.gas?&iogas &ased diese$ "o0er "$antI
Industria$ tur&o.sets o# ratings #rom 5-< to 56BM8I Steam generators #or
uti$ities+ ranging #rom :B to <BBM8 ca"acit)+ using coa$+ $ignite+ oi$+ natura$
gas or a com&ination o# t!ese #ue$sI Pu$(eri%ed #ue$ #ired &oi$ersI Sto1er
&oi$ersI Atmos"!eric #$uidi%ed &ed com&ustion &oi$ersI Circu$ating #$uidi%ed
&ed com&ustion &oi$ersI 8aste !eat reco(er) &oi$erI >oi$er Au2i$iariesI Heat
E2c!angers D Pressure Gesse$sI Po0er Station Contro$ E*ui"mentIetc-
Ma'or Ac!ie(ements o# >HELC
J
Ac*uired certi#ications #or Kua$it) Management S)stems (ISO EBB5)+
En(ironmenta$ Management S)stems (ISO 5;BB5) and Occu"ationa$ Hea$t!
D Sa#et) Management S)stems (OHSAS 5ABB5)-
Insta$$ed e*ui"ment #or o(er EB+BBB M8 o# "o0er generation-
Su""$ied o(er 6+6<+BBB MGA trans#ormer ca"acit) and ot!er e*ui"ment
o"erating in Transmission D 3istri&ution net0or1 u" to ;BB 1G (AC D 3C)-
Su""$ied o(er 6<+BBB Motors 0it! 3ri(e Contro$ S)stem to Po0er "ro'ects+
Petroc!emica$s+ Re#ineries+ Stee$+ A$uminum+ Ferti$i%er+ Cement "$ants+ etc-
Su""$ied Traction e$ectrics and AC?3C $ocos to "o0er o(er 56+BBB 1m
Rai$0a) net0or1- Su""$ied o(er one mi$$ion Ga$(es to Po0er P$ants and
ot!er Industries
Shareholding Pattern
BHEL has a capital base of Rs. 244.8 crore and its current
market capitaliation is Rs. !4"#.#2 crore. $he compan% has
24.48 crore shares outstanding. $he free &oat a'ailable in the
market for trading is onl% () of the total shares outstanding.
*ndian go'ernment holds a high amount of stakes in the
compan% +hich is going to be disin'ested in the near future.
Board of ,irectors
7 4 Ramac!andran.C!airman D Managing 3irector
Pradee" 7umar . 3irector
9 9a)araman . 3irector
S!e1!ar 3atta . 3irector
Tar'ani Ga1i$ . 3irector
7 C La!ir) . 3irector
7 S Rao . 3irector
A
Is!an S!an1ar . 3irector
M 7 Mitta$ . 3irector
3r 9 9 Irani . 3irector
R N Agar0a$ . 3irector
>usiness O(er(ie0
T!e &usiness o# >HEL is #ocused essentia$$) on t0o &road segments+ (i%-
Po0er E*ui"ment+ accounting #or =BL o# re(enue+ and+ Industria$
E*ui"ment+ and accounting #or t!e rest- Ear$ier t!e com"an) 0as #ocused on
t!e Po0er E*ui"ment on$)- Ho0e(er+ in order to reduce t!e de"endence on
"o0er uti$it) "ro(iders (SE>s)+ t!e com"an) 0idened its #ocus area and
!ence "roduct &ase- >HEL is no0 manu#acturing e*ui"ments #or industria$
users+ rai$0a)s and se(era$ ot!er industries inc$uding te$ecommunications+
meta$$urgica$ and "rocess industr)-
>HELHs #orte is coa$.&ased T!erma$ Po0er P$ants- >HELHs "roducts+
ser(ices and "ro'ects are e2"orted to o(er <6 countries inc$uding @nited
States and Ne0 Fea$and- >HELHs mar1et s!are in t!e coa$.&ased t!erma$
"o0er "$ant segment is J<L+ =<L in nuc$ear.&ased t!erma$ "$ants+ <BL in
!)dro.&ased t!erma$ "o0er "$ants- Ho0e(er+ in t!e emerging gas.&ased
com&ined c)c$e t!erma$ "$ants+ 0!ic! !a(e s!ort gestation "eriod+ t!e
com"an) !as a re$ati(e$) $o0 mar1et s!are o# 'ust 5AL- >HEL a$so "ro(ides
ser(ices o# erecting "$ants and e2ecuting "ro'ects on a turn1e) &asis- T!e
cumu$ati(e ca"acit) o# "o0er generating e*ui"ment su""$ied &) >HEL
outside India is o(er :BBB M8-
>usiness Mi2 Industr) Segment >rea1.u"
T!e re#orm "rocess in t!e Po0er sector+ t!oug! initiated *uite some time
&ac1+ is )et to gat!er momentum- T!e de$a) cou$d $ead to $o0 gro0t! in
do0nstream industries $i1e Po0er P$ant manu#acturers- In(estments in
in#rastructure "ro'ects !a(e not "ic1ed u" as e2"ected- T!is cou"$ed 0it!
e2cess ca"acit) in man) &asic industries+ suc! as t!e ca"ita$ goods sector+
!a(e $ed to s$o0do0n in t!e gro0t! at $ess t!an !a$# t!e gro0t! rate
e2"erienced in t!e "re(ious )ear-
E
T!e ongoing c!anges in t!e g$o&a$ mar1et #or Po0er 4eneration E*ui"ment
!a(e !ad a direct im"act on domestic com"anies- Signi#icant industr)
conso$idation across t!e continents 0as "rimari$) dri(en &) de.regu$ation
and o"ening u" o# man) #ormer$) "rotected mar1ets- T!e industr) 0as a$so
a##ected &) o(er ca"acit)+ !ea() de(e$o"ment cost o# maintaining
com"etiti(e "osition in ad(anced tec!no$ogies+ 8TO re*uirements and
$o0ering o# tari## &arriers- T!e continuing integration o# t!e Indian econom)
0it! t!e g$o&a$ econom) !as made t!e en(ironment !ig!$) com"etiti(e-
>HEL 0as #ocused on reducing its de"endenc) on t!e "o0er sector &ecause
o# t!e dominance "osed &) t!e SE>s- Hence it #ora)ed into t!e #ie$d o#
Industr) o"erations as 0e$$- It a$so too1 u" a $ot o# ris1 containment
measures suc! as entr) into e2"ort mar1ets+ ne0 mar1et segments- T!e
com"an) !as a$0a)s &een (er) conser(ati(e in t!e sa$es credit #ront as 0e$$-
Recent$) it !as announced "$ans to set u" a 5BBL su&sidiar) in t!e #ie$d o#
In#ormation Tec!no$og) as 0e$$-
Per#ormance o# Segments
Its "o0er di(ision contri&utes a&out =BL o# its tota$ re(enues- Its industr)
di(ision 0it! ;BL contri&ution !as &een conso$idating its "osition in t!e
Indian ca"ita$ goods sector- It !as increased its success rate o# &agging
orders #rom <=L in FYEE to =<L in FYBB-
PRO3@CT PROFILE OF ELECTRONICS 3IGISION
Automation and Po0er E$ectronic s)stem
Semi conductors and P!oto(o$taic s)stems
3e#ence E$ectronics
So#t0are S)stem so$utions
5B
S8OT Ana$)sis
Strengt!sC
T!e com"an) !as 5AB "roducts under :B ma'or "roduct grou"s t!at cater
to t!e needs o# t!e core sector $i1e "o0er+ industr)+ transmission+
trans"ortation+ de#ence+ te$ecommunications and oi$ &usiness- >HELHs
a&i$it) to ac*uire modern tec!no$og) and ma1e it suita&$e to Indian
conditions !as &een an e2ce"tiona$ strengt! o# t!e com"an)- Strong
re$ations!i" 0it! NTPC is strengt! as NTPC is "$anning a ca"acit)
e2"ansion o# Rs- <6 &n and &ased on t!e "ast+ A<L o# NTPC "ro'ects !a(e
&een &agged &) >HEL- T!e com"an) a$so en'o)s "urc!ase "rice "re#erence-
8ea1nessesC
PS@ status is a &ig 0ea1ness #or >HEL as it is su&'ect to t!eir ru$es and
regu$ations and is #orced to carr) a !uge amount o# $a&or #orce+ 0!ic! it is
not a&$e to retrenc!- T!e com"an) o##ers (er) stringent credit #aci$ities to
t!e customers and t!is is a 0ea1ness 0!en com"ared in t!e #ace o# rising
com"etition- On t!e ot!er !and t!eir customers in t!e "o0er segment+ SE>s+
!a(e a !uge amount o# recei(a&$es standing against t!eir name in t!e
com"an)Hs &a$ance s!eet- T!is is a ma'or 0ea1ness #or t!e com"an)- T!e
com"an) is (ertica$$) integrated+ 0!ic! cou$d !a(e &een a(oided &)
outsourcing its com"onents #or "o0er generation and transmission- T!is
cou$d !a(e reduced t!e cost-
O""ortunitiesC
T!e "o0er sector re#orms are e2"ected to "ic1 u" in t!e near #uture in
India+ 0!ic! 0ou$d direct$) &ene#it >HEL- Increase in de#ence &udget 0i$$
increase t!e to" $ine #or t!e com"an)- NTPC is "$anning additiona$
ca"acities to t!e tune o# 6+ABB M8+ at a cost o# Rs <6 &n- >HEL cou$d
&ene#it a $ot as it !as !a""ened in t!e "ast t!at signi#icant "ortion o# t!e
"ro'ect o# NTPC is !and$ed &) >HEL- Near$) A<L o# t!e NTPC "ro'ects
0ere assigned to >HEL on$)- T!e &usiness o# moderni%ation and
reno(ations o# "o0er "$ants is e2"ected to gro0 in India-
T!e disin(estment "$ans o# t!e go(ernment 0ou$d &ring in ne0 resources
and e2"erience into t!e com"an)- 9oint Genture 0it! Siemens in t!e name
o# Po0er "$ant Per#ormance Im"ro(ement Ltd- (PPIL) is a ma'or strengt! #or
55
t!e com"an)- T!is tie.u" 0i$$ &e &ene#icia$ as t!ere is a $ot o# sco"e #or
&usiness- 3uring FYBB t!e PPIL recei(ed orders 0ort! Rs- :6B crore-
T!reatsC
T!e g$o&a$ trend o# conso$idation !as a$read) resu$ted in a #a$$ in turno(er
o# t!e com"an) and t!is 0i$$ "ro(e to &e a ma'or t!reat in t!e )ears to come
as 0e$$- T!e com"an) is de"endent on NTPC to a great e2tent- Recent$)+ t!e
go(ernment !as "ermitted t!e im"ort o# second !and ca"ita$ goods t!at are
5B )ears o$d 0it!out t!e need #or a $icense- T!is mo(e 0i$$ de#inite$)
increase com"etiti(e "ressures #or >HEL-
Locus o# contro$
In its *uest to &e a 0or$d.c$ass Engineering Enter"rise+ committed en!ancing
sta1e!o$der (a$ues >HEL !as &een "racticing internationa$
Standards o# *ua$it) in its "roducts+ s)stems and ser(ice t!roug! a
Com"re!ensi(e Kua$it) Po$ic)
T!e com"an)+ as an integra$ "art o# &usiness "er#ormance and in its
endea(or o# &ecoming a 0or$d c$ass organi%ation and s!aring t!e gro0ing
g$o&a$ concern on issues re$ated to En(ironment+ occu"ationa$ !ea$t! and
sa#et)+ is committed to0ards "rotecting t!e en(ironment in and around it and
"ro(iding sa#e and !ea$t!) 0or1ing en(ironment to a$$ its em"$o)ees-
>HEL !as 'oined t!e 4$o&a$ com"act o# united nations and !as committed
to su""ort it+ and t!e set o# core (a$ues ens!rined in its ten "rinci"$es g$o&a$
recognition in t!e #orm o# ISO EBB5+ISO5;BB5+OHSAS5ABB5DISMS
Certi#icate+ s"ea1 (o$umes o# t!e na(arat!na PS@/s incessant e##ort+ to
create a &etter 0or$d-
M T!ese internationa$ recognitions+ !a(e ena&$ed E3N+ to strengt!
Its "resence in domestic as 0e$$ as internationa$ mar1ets
M A #u$$.#$edged metro$og) La&orator) caters to "eriodic in.!ouse
Ca$i&ration o# a$$ mec!anica$ gauges and too$s-
M E3N is e*ui""ed 0it! in.!ouse testing #aci$ities #or e$ectrica$ and
E$ectronic com"onents+ inc$uding !ig! (o$tage testing u" to 6B7G
56
M T!e conce"t o# *ua$it) circ$es !as &een an integra$ "art o# E3N/s
O"eration and !as resu$ted in+ commenda&$e im"ro(ements in
S)stems and "rocesses-
M T!e com"an) in its 'ourne) to0ards &usiness e2ce$$ence+ !as
ta1en (arious Tota$ Kua$it) Management initiati(es+ &)
Im"$ementing CLL.ENIM >an1 A0ard Mode$ #or e2ce$$ence
THE TEAM
>e!ind t!e success o# >HEL $ies a ma'or contri&ution o# its "rime assets.
T!e "eo"$e-
T!e en(ironmenta$ E3N !as a 0!i## o# #res!ness/ a&out it+ carr)ing an
e2citing mi2 o# tradition and inno(ation- T!e teams o# !ig!$) *ua$i#ied and
e2"erienced "ro#essiona$s are #u$$) geared to #ace ne0 c!a$$enges- Eac! one
o# t!em+ a ta$ented indi(idua$ "er#ormer and a committed team+ "$a)er+ is
"roud o# t!e >HEL.E3N et!os- Man) o# t!em !a(e &een trained a&road at
t!e co$$a&orators/ esta&$is!ment in critica$ areas $i1e design+ "roduction+ and
*ua$it) assurance and commissioning as 0e$$ as management conce"ts
>HEL.E3N/strong team o# !ig!$) e##icient and e2"erienced insta$$ation and
commissioning engineers ensure customers de$ig!t &) res"onding to t!eir
re*uirements e(en at s!ort notices- Restoration o# "o0er station units in
s!ortest "ossi&$e "eriod at srisai$am HEP And!ra Prades!+ su&merged in
#$ood 0aters at Tenom"angi HEP Ma$a)sia+ RIL Ha%ira CPP+ #ire accident in
t!e contro$ room are 'ust a #e0 e2am"$es o# commitment o# >HEL
engineers+ 0!ic! !a(e &een !ig!$) acc$aimed &) t!e customers-
M Regiona$ o##ices
O >anga$ore
O >aroda
O >!u&anes0ar
O C!andigar!
O 4u'arat
O 9ai"ur
O 9a&a$"ur
5:
O 7o$1ata
O Luc1no0
O Mum&ai
O C!ennai
O Ne0 3e$!i
O Patna
O Secunder&ad
Manu#acture units
O >anga$ore
O >!o"a$
O 4oind0a$
O H)dera&ad
O 9agadis!"ur
O 9!ansi
O Rani"et
O Rudra"ur
O Truc!in"a$$i
Area o# o"erationC.
Cor"orate RD3C
H)dera&ad 4$o&a$C t!oug! t!e g$o&a$ econom) !as s$o0ed do0n+ o(er t!e
$onger time !ori%on+ t!e demand #or e$ectricit) is e2"ected is to rise- An
internationa$ stud) e2"ects t!e Americans to $ead t!e gro0t! in t!e ne2t #e0
)ears in ca"acit) addition in t!e "o0er generation sector+ 0!i$e Asia and
Austra$ia 0ou$d a$so continues to &e $arge mar1ets #or "o0er "$ant
e*ui"ments- He demand #or t!e gas &ased "o0er su""$) is a$so #inding
increasing acce"tance in t!e de(e$o"ed 0or$d- T!e a(erage annua$ "o0er
"$ant orders "$aced during t!e second !a$# # t!e EBs 0ere estimated at around
5B;48 "er annum in t!e ne2t #i(e )ears-
Nationa$C In t!e domestic mar1et+ due to structura$ inade*uate as 0e$$ as
#unds constraints+ ca"acit) addition during t!e Et! "$an "eriod is e2"ected to
&e on$) a&out <BL o# t!e target- An encouraging #eature+ !o0e(er+ is t!at t!e
sectors t!oug! !amstrung &) secure source constraints+ !as $arge$) #u$#i$$ed
its targeted ca"acit) additions-
5;
T!e im"$antation o# t!e "o0er sector re#orms+ t!e ca"a&i$it) o# t!e State
sector to "$an ne0 ca"acities as a$so reno(ate e2isting ca"acit) is e2"ected is
im"ro(e- Ministr) o# "o0er !as out in "$ace ro&ust Monitoring mec!anisms
to ensure ca"acities addition as "$anned-
T!e 8or$d >an1 !as a$so e2tended $ong terms credit "ac1ages to 3e(e$o"
and strengt!en t!e "o0er transmission and distri&ution net0or1- T!e
domestic "o0er e*ui"ment mar1et scenario 0ou$d !ence !a(e "ositi(e
im"$ication #rom t!e com"an)/s "ros"ects-
Regiona$ $i&era$i%ation o# "o0er sectorC 0!en t!e "o0er sector 0as
$i&era$i%ed in t!e ear$) 5EEBs- It 0as "redicted t!at "o0er e*ui"ment
Su""$iers 0ou$d rea" a ric! !ar(est- @n#ortunate$) #or t!em+ t!e antici"ated
gro0t! ne(er !a""ened as t!e "o0er got entang$ed in "o$ic) "ro&$ems- Most
o# t!e inde"endent "o0er "ro'ects &eing !and$ed a&out t!en ne(er too1 o##
and t!ose t!at did ran !ead$ong into ot!er "ro&$ems- T!e &u$1 o# t!e ca"acit)
e2"ansion in t!e $ast decade came #rom suc! states as Ma!aras!tra+ 4u'arat
and Tami$ nadu-
Present o0ners!i" "atternC.
Toda) >HEL is t!e India/s to" !ea() e$ectrica$ manu#acturers and ran1s
56t! in t!e 0or$d- It !as an e2ce$$ent trac1 record o# continuous "ro#it
ma1ing organi%ation #rom5EJJ. 6B5B-
In >HEL =J-J6L e*uit) is !e$d &) t!e go(ernment o# India (#inancia$
institution+ mutua$ #und+ insurance com"an)) and ot!er #inancia$ institution
institutions+ mutua$ #unds + insurance com"an)+ #oreign institutiona$
in(estors and em"$o)ees !o$d :6-6AL >HEL is Pa)ing di(idend since
5EJ=.JJ- At "resent >HEL manu#acturers 5AB (arieties o# "roducts under :B
ma'or "roducts grou"-
5<
BHELs vision mission and values
GISION
A 0or$d.c$ass engineering enter"rise committed to en!ancing Sta1e
!o$der/s (a$ue-
MISSION
To &e an Indian mu$tinationa$ engineering enter"rise "ro(iding tota$
&usiness so$utions t!roug! *ua$it) "roducts+ s)stems D ser(ice in t!e #ie$ds
o# energ)+ industr)+ trans"ortation+ in#rastructure and ot!er Potentia$ areas-
GAL@ES
M Fea$ to e2ce$ and %est #or c!ange
M Integrit) and #airness in a$$ matters
M Strict ad!erence to commitments
M Ensure S"eed o# Res"onse
M Foster $earning+ creati(it) and team. 0or1
M Lo)a$t) and Pride in t!e Com"an)
Kua$it) "o$ic)
In its *uest to &e 0or$d c$ass >HEL "ursues continua$ im"ro(ement in t!e
*ua$it) o# its "roducts+ ser(ices an "er#ormances $eading to tota$ customer
satis#action and &usiness gro0t! t!roug! dedication +commitment and team
0or1 a$$ t!e em"$o)ees,-
Res"ect #or dignit) and "otentia$ o# indi(idua$s-
5=
5J
3IGISION PROFILE
T!e e$ectronics di(ision o# >HEL 0as #ormed in 5EJ= 0it! t!e ta1eo(er o#
radio and e$ectronics manu#acturing co (REMCO)+ a com"an) t!at 0as First
to manu#acture energ) meters in India- Ma1ing a modest &eginning 0it!
turno(er o# Rs -5<BB crores in 6BBA.BE-
FACILITIES
In#rastructure strengt!
Aiming to ac!ie(e and sustain "roduct+ >HEL.E3N !as cut no corners
in esta&$is!ing com"re!ensi(e 0or$d.c$ass #aci$ities #or its entire range o#
"roducts- T!e main assem&$) s!o"s+ HG3C test $a&orator) and ot!er
manu#acturing s!o"s are 0e$$ e*ui""ed 0it! state o# t!e art #aci$ities #or
re$ia&$e manu#acturing and testing o"eration-
T!e #a&rication s!o" 0it! CNC mac!ine trans#orms s!eet meta$ Im"ane$s
read) #or assem&$) as ca&inets- T!e sur#ace #inis!ing s!o" contains #aci$ities
#or sur#ace treatment and #inis!ing o# (arious "ar o# t!e contro$ cu&ic$e suc!
as "re.treatment o# stee$ and a$uminum com"onents+ "ainting and "$ating t!e
modern+ tota$$) air.condition PC> su&.assem&$) s!o" 0it! antistatic #$ooring
is suita&$) e*ui""ed #or manu#acturing and testing o# a$$ t)"es o# "rinted
circuit assem&$ies and e$ectronic modu$es-
M One o# t!e #inest "o0er semiconductor de(ice manu#acturing #aci$ities in
t!e countr)
M State.o#.t!e art so$ar "!oto(o$taic manu#acture o# so$ar ce$$s and PG
modu$es
M Anti.re#$ection coating e*ui"ment insta$$ed in t!e PG ce$$ Production $ine
increased ce$$ con(ersion e##icienc) and a(erage so$ar ce$$ out"ut
M 3e#ence re$ated "roducts?s)stems are manu#actured in $ine 0it!
internationa$ standards+ at t!e modern+ 0e$$.e*ui""ed and tota$$) air.
conditioned s!o"s at e$ectronics s)stems di(ision+ e$ectronic cit) in
>anga$ore-
5A
M T!e #aci$ities a(ai$a&$e a$so inc$ude a #u$$.#$edged E$ectronic 3esign
Automation center !ousing Erasa&$e Programma&$e Logic 3esign (EPL3)+
Fie$d Programma&$e 4ate Arra) (FP4A)+ 3igita$ signa$ "rocessor (3SP)+
Com"uter aided design+ #inite e$ement ana$)sis+ s"ecia$ t)"e tests+ C3ROM
&ased com"onent $i&rar)+ etc
M A state.o#.t!e art demo room !as &een set 0it! 3CS 8or1 stations
connected to Large Gideo Screens (LGS) and T)"ica$ 3CS "ane$s com"$ete
0it! re*uisite modu$es and communication !ard0are-
M T!is #aci$it) is used #or conducting "resentations to customers? consu$tants
and to demonstrate com"$ete ca"a&i$ities o# 3C S)stems
M T!e #aci$it) is a$so augmented &) a se"arate state.o#.t!e art Training room
to im"ortant !ands on training-

5E
RESEARCH 3ESI4N
5- Tit$e o# t!e stud)

A stud) on Employee Satisfaction at Bharat Heavy Electricals
Limited.

6- Statement o# "ro&$em

T!e com"an) usua$$) conducts em"$o)ee satis#action sur(e) once in a
)ear- It is necessar) #or t!e o(era$$ de(e$o"ment o# com"an)- Em"$o)ees are
in need o# "romotion+ training and de(e$o"ment+ career de(e$o"ment+
"$anning needs- So t!e stud) !as &een conducted to 1no0 t!e (ie0s and
o"inions o# com"an) em"$o)ee regarding satis#action 0it! 'o&-

:- O&'ecti(es o# t!e stud)

To stud) !o0 em"$o)ee "ercei(es t!e organi%ation a$ong di##erent
dimension-
To 1no0 0!et!er em"$o)ees are satis#ied or not-
To "ro(ide suggestions and recommendations to attain com"an)
o&'ecti(es-
To measure t!e current "rograms "o$icies and "rocedures-
To "ro(ide management 0it! em"$o)ees #eed &ac1 (&ot! "ositi(e and
negati(e) on t!e initia$ !ea$t! o# t!e organi%ation-
;- Sco"e o# stud)

T!e stud) aims at e(a$uating t!e em"$o)ee satis#actor) $e(e$ to0ards t!e
>HEL-
6B
3etai$ed discussion too1 "$ace 0it! t!e HR manager #or t!e com"an)/s
a""roac! to em"$o)ee satis#action-

T!e stud) 0as restricted to t!e em"$o)ees o# >HEL >anga$ore cit)-

T!e sur(e) 0as conducted to #ind out t!e em"$o)ees (ie0s and o"inions
and (arious as"ects o# "rocess t!at t!e) considered im"ortant-

<- Limitations o# t!e stud)
Time 0as ma'or constraint-
Man) o# t!e em"$o)ees 0ere ne0$) recruited and 0ere not #u$$) #ami$iar
0it! t!e en(ironment-
3ata co$$ected &ased on *uestionnaire- T!e resu$t 0ou$d &e (ar)ing
according to t!e indi(idua$s-
T!e #indings and conc$usion are &ased on 1no0$edge and e2"erience o#
res"ondents sometime ma) su&'ect to &ias-
=- Met!odo$og)

In order to stud) on em"$o)ee satis#action at >HEL. E3N #o$$o0ing
met!odo$og) 0as ado"ted

Sam"$e si%eC
A sam"$e si%e o# <B Em"$o)ees 0as ta1en to carr) out t!e stud)-
Sam"$e unitC
Em"$o)ee o# >HEL.E3N comes under sam"$ing unit-
Sam"$ing tec!ni*ueC
A sim"$e random tec!ni*ue 0as ado"ted to se$ect t!e em"$o)ees
#rom t!e sam"$ing unit-

65
J- 3ata co$$ection

A- Primar) data 0as co$$ected &) t!e com"an) guide (HR manager) and
conducting em"$o)ee satis#action sur(e) t!roug! *uestionnaire-
Persona$ in(estigation
O&ser(ation met!od
In#ormation #rom corres"ondent
In#ormation #rom su"eriors o# t!e organi%ation

>- Secondar) data 0as co$$ected &)
@n"u&$is!ed sources suc! as com"an) re"orts
8e&sites $i1e >HEL o##icia$ site+ some ot!er sites are a$so searc!ed to
#ind data-

H@MAN RESO@RCES MANA4EMENT
E3N !as a strong 0or1 #orce o# 665: "eo"$e (mar/5B) in di##erent
cadres i-e- e2ecuti(es+ su"er(isors and 0or1ers and su""orting sta##- T!e
educationa$ $e(e$s o# t!e em"$o)ees are gi(en in #ig B-5- t!e 0or1 #orce is
trained t!roug! interna$ and e2terna$ training "rograms as "er t!e
re*uirements- Annua$ em"$o)ee "erce"tion sur(e) is &eing carried out since
6BB: and im"ro(ement initiati(es are &eing ta1en &ased on t!e #eed&ac1-
On $ine (>HEL intranet) !uman resource in#ormation s)stem in "$ace
t!roug! SAP HR modu$e-
Recent initiati(es in $i1e on $ine "er#ormance a""raisa$ s)stem (e.
Ma")+ 'o& rotation? rede"$oment? IMPRESS etcP !a(e &een en!anced t!e
"roducti(it) $e(e$s- T!e !ea$t! and sa#et) o# t!e em"$o)ees is co(ered
t!roug! medica$ #aci$ities $i1e "re(enti(e !ea$t! c!ec1.u"s+ medica$
reim&ursement sc!emes etcP
66
Man"o0er "ro#i$e as on 5.55.6B5B o# >HEL e$ectronics di(ision

Categor) Num&er o# em"$o)ees
E2ecuti(es J6J
Su"er(isors :=J
Artisans =BA
Su""ort tec!nica$ sta## =B
C$erica$ and O-S-S E;
GS8 and SS8 5J
E2ecuti(es? engr- Trainees EE
Su"er(isors Trainees :=
Tem" dai$) rated 666

Tota$ 66:B

6:

Working environment

Em"$o)ees are endo0ed 0it! s1i$$s+ 1no0$edge+ (a$ues+ a"titude+
attitude etc- T!e) come to t!e organi%ation 0it! a$$ t!ese (arieties o#
!uman resources- T!oug! t!e 'o& and t!e organi%ation most$) re*uire
em"$o)ee/s s1i$$s and 1no0$edge+ it is ine(ita&$e to t!e management
to &ear and res"ect t!e tota$ em"$o)ee- T!en on$) em"$o)ee commits
!imse$# to t!e organi%ation- In t!e "rocess o# maintaining !uman
re$ations+ t!e com"an) "ro(ides congenia$ 0or1 en(ironment to its
em"$o)ees-
T!e organi%ation !as to create conduci(e en(ironment at t!e 0or1
"$ace to ma1e em"$o)ee committed to t!e com"an)- 8or1
en(ironment inc$udes (arious interna$ and e2terna$ #actors 0!ic! e2ist
at t!e 0or1 "$ace- T!ese #actors in#$uence t!e em"$o)ee/s mind and
&od)-
Industria$ "s)c!o$ogists+ t!ere#ore+ suggests t!at t!e organi%ation
s!ou$d "ro(ide conduci(e 0or1 en(ironment+ in order to reduce
em"$o)ee/s "ro&$ems at 0or1+ anno)ance+ &oredom+ monoton)+
an2iet)+ and #atigue-
8it! t!e "assing o# t!e $a&or $a0s+ "articu$ar$) t!e #actories act+ it !as
&een ta1en #or granted t!at t!e em"$o)er 0i$$ "ro(ide t!e em"$o)ees
0it! good 0or1ing en(ironment #aci$ities as it &ecome more
im"ortant toda) t!an it 0as t0ent) )ears ago-
>HEL.E3N encourages em"$o)ees to maintain a !ea$t!) &a$ance
&et0een t!eir 0or1 and "ersona$ $i(es- Sitting $ate in o##ice and
0or1ing on 0ee1ends is strict$) discouraged-
6;
Managers !a(e to ensure t!at em"$o)ees com"$ete t!eir $ea(e
entit$ements #or t!e )ear- Em"$o)ees !a(e t!e #$e2i&i$it) o# c!oosing
an) 56 o"tiona$ !o$ida)s in t!e )ear #rom a &as1et o# 6= da)s-
8or1 en(ironment consists o#C

(5) P!)sica$ en(ironment
(6) Socia$ en(ironment
(:) Ps)c!o$ogica$ en(ironment
(1) P!)sica$ En(ironmentC

It consists o# &ui$ding $ocation+ t)"e o# t!e &ui$ding+
(enti$ation+ $ig!ting+ rest rooms+ toi$ets+ #urniture+ tem"erature+ noise+
co$ors o# t!e 0a$$s+ roo#+ "assage+ greener) etc-
(2) Socia$ En(ironmentC

It consists o# management/s "o$icies and "ractices
regarding #ormation o# 0or1 grou"s?teams+ a$$o0ing and encouraging t!e
em"$o)ees to #orm 0or1 grou"s ?teams in#orma$$)+ ma1ing use o# gra"e(ine+
uti$i%ing o"en.s"ace conce"t regarding t!e $a)out o# o##ices and 0or1 "$aces-
(3) Ps)c!o$ogica$ En(ironment C

It inc$udes "erce"tion+ "ersona$it)+ moti(ation+ mora$e+
grou" #ormation+ maintenance+ uti$i%ation+ $eaders!i" st)$es+ $e(e$s o# 'o&
satis#action+ indi(idua$ di##erences+ !uman re$ations+ su"er(isor+ su"erior.
su&ordinate interaction and re$ations+ organi%ationa$ c$imate+
communication etc-
6<
WORKING ATMOSPHERE

6=
6J
6A
6E
Heat! "ervi#e" in $HE%&E'N
:B
Hea$t! is 0ea$t! #or em"$o)ees as 0e$$ as #or managers tota$$) #or a$$
!uman &eings- Hea$t! "rotection is a $ega$ re*uirement too-
In >HEL.E3N t!ere is "ane$ !os"ita$ to ser(e t!eir em"$o)ees in case
o# !ea$t! "ro&$ems-
In case o# accidents in t!e #actor) "remises #irst aid treatment is
"ro(ided+ regu$ar$) one doctor and 6 "art time doctors are t!eir to
ser(e t!e em"$o)ees o# organi%ation-
For satis#)ing t!e em"$o)ee+ organi%ation+ com"an) is "ro(iding
!ea$t! #aci$ities a#ter retirement o# em"$o)ee-
A0areness 0as &roug!t into go #or regu$ar !ea$t! c!ec1.u" #or
em"$o)ees a&o(e ;< )ears o# )ears-
Hea$t! and sa#et) o# t!e em"$o)ees is co(ered t!roug! medica$
#aci$ities $i1e "re(enti(e !ea$t! c!ec1.u"s+ medica$ reim&ursement
sc!emes+ etcP-
Sa(et) *rovi"ion"
In >HEL.E3N "ro"er sa#et) measures are ta1en to a(oid
accidents- 4o(ernment a$so gi(es guide$ines #or enacting measures
#or c!ec1ing accidents+ t!ese s!ou$d &e "ro"er$) #o$$o0ed-
Organi%ation is "ro(ided 0it! "ro"er 0or1ing s$ogans and ad(ices to
t!e em"$o)ees #or ma1ing t!em conscious-
Nationa$ sa#et) counci$ "resents t!e sa#et) a0ards )ear$) to industria$
esta&$is!ment-
>HEL !as &een t!e reci"ient o# t!e !ig!est num&er o# suc! a0ard-
>HEL.E3N !as "ro(ided 0it! sa#et) committees+ sa#et) training to
t!e em"$o)ees to s!o0 accident #ree o"eration-
Heat!+ "a(et) an, environment *oi#ie"
:5
T!e management is committed to &e an en(ironmenta$ sound com"an) in its
acti(ities+ "roducts and ser(ices as an integra$ "art o# &usiness "er#ormance
t!roug!C

Com"$iance 0it! a""$ica&$e $egis$ation and regu$ations-
Settings o&'ecti(es and targets to e$iminate ?contro$ ? minimi%e
en(ironmenta$ "o$$ution+ ris1s due to occu"ationa$ !ea$t! and sa#et)
!a%ards-
Promotion o# acti(ities #or conser(ation o# resources &)
en(ironmenta$ management 0it! #ocus on oi$+ e$ectrica$ energ) and
c!emica$s-
En!ancement o# en(ironmenta$+ sa#et) and occu"ationa$ !ea$t!
a0areness amongst em"$o)ees+ customers+ su""$iers+ contractors &)
"roacti(e communication-
Regu$ar e(a$uation and "roacti(e measures #or "re(ention and contro$
o# en(ironmenta$ "o$$ution ? accidents ? occu"ationa$ diseases-
A""ro"riate training o# em"$o)ees and interested "arties on Hea$t!+
sa#et) and en(ironment as"ects-
Formu$ation and maintenance o# Hea$t!+ sa#et) and en(ironment
management "rogrammes #or continua$ im"ro(ement-
Periodic re(ie0 and audit Hea$t!+ sa#et) and en(ironment
management to ensure its continuing suita&i$it)+ ade*uac) and
e##ecti(eness-
Communication Hea$t!+ sa#et) and en(ironment "o$ic) to a$$
em"$o)ees and interested "arties-
Co.o"eration 0it! concerned agencies ? regu$ator) &odies engaged in
Hea$t!+ sa#et) and en(ironment acti(ities-
Training an, retraining
:6
Training is t!e act o# increasing t!e 1no0$edge and s1i$$ o# an em"$o)ee
#or doing a "articu$ar 'o&-

Training and de(e$o"ment issues 0as done t!roug! increasing a0areness
o# training a(ai$a&i$it) t!roug! "u&$is!ing &oo1$ets and a$so c$ose$)
monitoring t!e "$anned "rogram im"$ementation-

In >HEL.E3N 6BBE.5B increasing trend in training man da)s "er
em"$o)ee e(ident-

Com"an) conductsC 5- In.!ouse training "rogrammmes-
6- 3e"utation #or e2terna$ training
:- Induction training-

On.$ine 'o& training+ o## .$ine 'o& training tec!ni*ues?met!ods are used in
>HEL.E3N-
Training is to instruction in tec!nica$ and mec!anica$ o"erations $i1e
o"eration o# mac!ines designed #or non.managers t!is is gi(en im"ortance
in >HEL.E$ectronic di(ision-
Re-ar," an, re#ognition
Recognition o# em"$o)ees is made on di##erent sc!emes $i1e IMPRESS+
SS ENCEL a0ards+ *ua$it) mont! a0ards+ etcP

Em"$o)ees are recogni%ed t!roug! "u&$ication o# ne0s "a"ers+ 'ourna$s+
maga%ines+ etcP

Senior e2ecuti(es encourage em"$o)ees to "artici"ate in (arious sc!emes
&) "artici"ating in "resentation and a0ard #unctions-

3ue to (arious initiati(es ta1en $i1e conducting a0areness cam"aign+
training+ and 0or1 s!o"s etcP in(o$(ement o# em"$o)ees !as gone u"-

As a "art o# >HEL ENCEL a0ard sc!eme+ em"$o)ees are recogni%ed #or
1ee"ing u" good !ea$t! t!roug! S0ast! 1armac!ari samman,-
.omm/ni#ation
::

In >HEL.E3N (arious communication initiati(es 0ere ta1en u" during
$ast : )ears and t!is !as $ed to increase in em"$o)ee "erce"tion to0ards
communication-

#urt!er is a uni*ue initiati(e+ a tas1 #orce 0as #ormed in 6BBE.5B to
re(ie0 and im"ro(e t!e communication "rocess and to &ring out a "o$ic)
document-

T!is document !as issued in Marc! 6B5B as a document tit$ed e##ecti(e
communication #or organi%ationa$ e2ce$$ence,-

Mi""ion"+ vi"ion+ va/e" an, "trateg)
Gision

A 0or$d.c$ass engineering enter"rise committed to en!ancing sta1e!o$der
(a$ue-

Mission

To &e an Indian mu$tinationa$ engineering enter"rise "ro(iding tota$ &usiness
so$utions t!roug! *ua$it) "roducts+ s)stems and ser(ices in t!e #ie$d o#
energ)+ industr)+ trans"ortation+ in#rastructure and ot!er "otentia$ areas-

Ga$ues
Fea$ to e2ce$ and %est #or c!ange-

Integrit) and #airness in a$$ matters-

Res"ect #or dignit) and "otentia$ o# indi(idua$s-

Strict ad!erence to commitments-

Ensure s"eed o# res"onse-

:;
Pa)" an, 0ene(it"
Ca#eteria, #or e2ecuti(e in E5 and a&o(e grades
S$-
No-
Name o# "er1s and a$$o0ances Lage o#
Pa) "er
mont!
5 8as!ing a$$o0ance @" to :L
6 Reim&ursement o# con(e)ance e2"enditure
Fir car
For mo"ed
For scooter?motorc)c$e

@" to 5BL
@" to :L
@" to <L
: Ge!ic$e maintenance reim&ursement @" to <L
; Trans"ort assistance @" to 5BL
< Reim&ursement o# #ree( ma2- #or 6 c!i$dren)
@" to graduation
For "ro#essiona$ courses

@" to <L
@" to 5BL
= Hoste$ c!arges (ma2- #or 6 c!i$dren) @" to 5BL
J Reim&ursement o# "ro#essiona$/s de(e$o"ments
e2"enditure (inc$uding reim&ursement to0ards
ne0s"a"ers+ tec!nica$ 'ourna$s+ maga%ines+ &oo1s+ etcP)
@" to 5BL
A Reim&ursement o# internet c!arges and mem&ers!i" o#
"ro#essiona$ &odies &ot! nationa$ and internationa$)
@" to <L
E Reim&ursement o# entertainment e2"enses @" to <L
5B Lea(e tra(e$ concession @" to 5<L
55 House $oan interest su&sid) @" to 5BL
56 Ge!ic$e $oan interest su&sid) @" to <L
5: @ni#orm maintenance reim&ursement @" to <L
5; Reim&ursement o# c$u& mem&ers!i" @" to <L
5< Reim&ursement o# !ouse u".1ee"ing e2"enditure @" to <L
5= Reim&ursement o# e$ectricit) c!arges @" to 5BL
5J Reim&ursement #or !iring domestic !e$"ers @" to <L
5A Reim&ursement #or !iring gardener @" to <L
5E Reim&ursement #or !iring dri(er @" to <L
6B Mea$ (ouc!ers at "$aces 0!ere no canteen #aci$it) is
"ro(ided
@" to <L
65 Fitness a$$o0ance @" to :L
66 Ot!er a$$o0ances @" to 5BL
:<

>esides "a)s and "er1s+ >HEL.E3N e2tends (arious ot!er &ene#its to its
em"$o)ees suc! as canteen #aci$ities+ trans"ort+ educationa$ assistance+
!ousing assistance+ se$#.$ease+ uni#orm+ recreationa$ #aci$ities+ s"ecia$
incenti(esP-
.areer ,eveo*ment
Promotion in(o$(es c!anges #rom one 'o& to anot!er t!at is &etter in
terms o# status and res"onsi&i$it)-
E3N !as a strong 0or1 #orce o# "eo"$e in di##erent cadres/ i-e-
e2ecuti(es+ su"er(isors and 0or1ers su""orting sta##-
Promotiona$ c!anne$s are used cadre 0ise $i1e #or e2ecuti(es E5 $e(e$
to E6+ E6 $e(e$ to E:+ etcP For su"er(isors S: to S;+ S; to S<+ etcP
In case o# SC?ST/s trainees #rom S5 to SJ "$ans #or SA introduction-
9o& rotation re#ers mo(ing em"$o)ees #rom 'o& to 'o& add (ariet) and
reduce &oredom &) a$$o0ing t!em to "er#orm a (ariet) o# tas1s-
O(er t!e "ast )ears in >HEL.E3N c!anges in "romotion+ 'o& rotation
"o$icies !a(en $ed to im"ro(ement-
Im*rovement initiative"
3etai$ed ana$)sis 0as carried out and #o$$o0ing im"ro(ement initiati(es
!a(e &een ta1en u"

Eart! $ea1age circuit &rea1ers !a(e &een added to a$$ e$ectrica$
insta$$ations used at canteen

A$$ e$ectrica$ 0iring at canteen "remises c!ec1ed and re"$aced
according$)-

Action !as &een initiated to audit a$$ e$ectrica$ 0iring in t!e #actor)
"remises and re"$ace in t!e "!ased manner-

:=
Most dri$$s are regu$ar$) conducted to test emergenc) "re"aredness (e-g-
canteen and 34 set "remises)-
>ene#its and #aci$ities "ro(ided #or em"$o)ees &) t!e
com"an)
A) Care
Medica$ #aci$ities #or em"$o)ees-
Medica$ reim&ursement at out station? re#erence to outside
!os"ita$-

To0ns!i" administration
8e$#are #unds
Educationa$ sc!emes
8e$#are associations and c$u&s
Ot!er 0e$#are measures
Non.o##icers+ canteen
O##icers/ canteen
Trans"ort
@ni#orms
Com"u$sor) medica$ e2amination
Sa#et)
(>) Termina$ &ene#its
Em"$o)ees "ro(ident #und

4ratuit) sc!eme
4rou" insurance sc!emes
:J
3eat! and su"erannuation re$ie#
A- C!a"ter sc!eme
C!a"ter Q 5C Introduction
T!is c!a"ter gi(es t!e genera$ introduction to Em"$o)ee Satis#action-
C!a"ter Q 6C Com"an) "ro#i$e
C!a"ter Q :C Researc! met!odo$og)

T!is c!a"ter gi(es an o(er (ie0 o# t!e "ro'ect gi(ing in#ormation o#
t!e introduction+ tit$e o# stud)+ sam"$ing met!od and sam"$ing si%e+ sources
o# data co$$ection+ $imitation o# stud)-
C!a"ter Q ;C 3ata ana$)sis and inter"retation
T!is c!a"ter "ro(es in#ormation regarding t!e tec!ni*ues used #or
ana$)sis &) descri"ti(e inter"retation 0!ic! sim"$i#ies t!e #igures into c$ear
0ords-
C!a"ter Q <C Findings+ Suggestions and Conc$usions
T!is c!a"ter co(ers t!e summar) o# #indings+ recommendation and
conc$usion deri(ed #rom t!e stud)-

:A
3ata ana$)sis and
Inter"retation

TABLE - 1
5- Satis#actor) $e(e$ 0it! t!e com"an) as a "$ace o# 0or1-

Particu$ars No o# em"$o)ees Percentage
Fu$$) satis#ied BE ;BL
Satis#ied B= =BL
Some e2tent satis#ied BB BBL
Not satis#ied BB BBL
C No o# Em"$o)eesR5<
Interpretation:
Ma'orit) o# t!e em"$o)ees are satis#ied 0it! t!e com"an) as a "$ace o#
0or1+ i-e- =BL are satis#ied and ;BL o# t!e em"$o)ees are #u$$) satis#ied-
:E
CHART 1
5- Satis#actor) $e(e$ 0it! t!e com"an) as a "$ace o# 0or1-

;B

TABLE-2
6- Satis#actor) $e(e$ 0it! regards to recognition #or t!eir
contri&ution
:-
Fu$$) Satis#ied : 6BL
Satis#ied 5B ==-=JL
Some e2tent satis#ied
5
=-JL
Not Satis#ied 5 =-JL
C No o# Em"$o)ees R 5<
Interpretation:

;5
==-=JL and 6BL o# em"$o)ees are satis#ied+ #u$$) satis#ied 0it!
regards to recognition #or t!eir contri&ution- >ut =-JL o# em"$o)ees are
some e2tent satis#ied and some are not at a$$ satis#ied-

CHART-2
6- Satis#actor) $e(e$ 0it! regards to recognition #or t!eir
contri&ution-
;6

TABLE-3
:- Satis#actor) $e(e$ o# em"$o)ees 0it! t!e com"an)/s orientation
"rogrammes-
More e##ecti(e 5 =-=JL
E##ecti(e = ;BL
Less e##ecti(e A <:-:;L
Not e##ecti(e BB BBL
C No o# Em"$o)eesR5<
Interpretation:
<:-:;L o# em"$o)ees sa) t!at com"an)/s orientation
"rogrammes are $ess e##ecti(e- >ut ;BLo# em"$o)ees sa) it is
e##ecti(e and =-=JL o# em"$o)ees sa) it is more e##ecti(e-
;:

CHART-3
:- Satis#actor) $e(e$ o# em"$o)ees 0it! t!e com"an)/s orientation
"rogrammes-
;;

TABLE - 4
;- Satis#actor) $e(e$ o# 'o& securit) "ro(ided &) t!e com"an)-
Interpretation:
5BBL o# em"$o)ees are !ig!$) satis#ied 0it! 'o& securit) "ro(ided &)
t!e com"an)-
;<
Particu$ars No- o# em"$o)ees Percentage
Hig!er $e(e$ 5< 5BBL
Medium $e(e$ B BL
Lo0er $e(e$ B BL
CHART 4
;- Satis#actor) $e(e$ o# 'o& securit) "ro(ided &) t!e com"an)-

;=

TABLE - 5
<- Satis#action o# em"$o)ees to0ards career de(e$o"ment
"rogrammes-
Interpretation:
Ma'orit) o# ==-=JL o# em"$o)ees are satis#ied to some e2tent
to0ards t!e career de(e$o"ment "rogrammes "ro(ided &) t!e com"an)
::-::L o# em"$o)ees are satis#ied-
;J
Particu$ars
No- o# em"$o)ees Percentage
Hig!$) satis#ied BB BBL
Satis#ied < ::-::L
Some e2tent satis#ied 5B ==-=JL
Not satis#ied B B-BBL
CHART 5
<- Satis#action o# em"$o)ees to0ards career de(e$o"ment
"rogrammes-
;A
TABLE 6
=- Em"$o)ee/s satis#action o# 0or1 0!ic! gi(es #ee$ing o#
"ersona$ accom"$is!ments-
Particu$ars No- o# Em"$o)ees Percentage
Satis#ied to greater
e2tent
= ;BL
Satis#ied B B-BBL
Some e2tent satis#ied A <:-::L
Not satis#ied 5 =-=JL
Interpretation:

;BL o# em"$o)ees are satis#ied o# 0or1 0!ic! gi(es "ersona$
accom"$is!ments <:-::L o# em"$o)ees are satis#ied to some e2tent and
=-=JL o# em"$o)ees are not satis#ied-
;E
CHART 6

=- Em"$o)ees satis#action o# 0or1 0!ic! gi(es #ee$ing o# "ersona$
accom"$is!ments
6
0
8
1
40%
0.00%
53.33%
6.67%
Satisfied to greater extent
Satisfied
Some extent satisfied
Not satisfied
<B
TABLE 7
J- Satis#action to0ards "er1s and a$$o0ance gi(en &) t!e com"an)-

C No- o# Em"$o)ees R 5<
Interpretation:
ABL o# em"$o)ees are satis#ied 0it! t!e "er1s and a$$o0ance &ut
6BL o# em"$o)ees are satis#ied to some e2tent-
<5
Particu$ars
No- o# em"$o)ees Percentage
Satis#ied 56 AB-BBL
Some e2tent satis#ied : 6B-BBL
CHART 7
J- Satis#action to0ards "er1s and a$$o0ance gi(en &) t!e com"an)-
<6

PERKS AND ALLOWANCES
TABLE 8
A- Satis#actor) $e(e$ o# t!e mora$e o# "eo"$e 0it! 0!om t!e) 0or1-
C No- o# em"$o)ees R 5<
Interpretation:
Hig!$) satis#ied B BL
Satis#ied E =B-BBL
Some e2tent satis#ied ; 6=-==L
Not satis#ied
6
5:-::L
<:
Ma'orit) o# em"$o)ees are satis#ied 0it! t!e mora$e o# t!e "eo"$e 0it!
0!om t!e) 0or1- 6=-==L o# em"$o)ees are satis#ied to some e2tent &ut
5:-::L o# em"$o)ees are not satis#ied at a$$-
CHART 8
A- Satis#actor) $e(e$ o# t!e mora$e o# "eo"$e 0it! 0!om t!e) 0or1-
MORALE OF PEOPLE
<;

TABLE 9
E- Satis#action o# em"$o)ees to0ards 0or1ing en(ironment-
<<

C No- o#
em"$o)ees R :<
Interpretation:
=:L o# em"$o)ees are satis#ied and 5J-5;L o# em"$o)ees are
#u$$) satis#ied &ut 55-;6L o# em"$o)ees are satis#ied to some e2tent EL o#
em"$o)ees are not satis#ied 0it! t!e 0or1ing en(ironment o# t!e com"an)-
Hig!$) satis#ied = 5JL
Satis#ied 66 =:-BBL
Some e2tent satis#ied ; 55-;6L
Not satis#ied : E-BBL
<=
CHART 9
E- Satis#action o# em"$o)ees to0ards 0or1ing en(ironment-

<J
TABLE - 10
5B- Satis#actor) $e(e$ o# em"$o)ees 0it! !ea$t! #aci$ities gi(en &)
t!e com"an)-
Hig!$) satis#ied 6E A:L
Satis#ied ;
55-BBL
Some e2tent satis#ied 5 :-BBL
Not satis#ied 5 :-BBL
C No o# em"$o)ees R :<
Interpretation:
Ma'orit) o# t!e em"$o)ees are satis#ied 0it! !ea$t! #aci$ities "ro(ided
&) t!e com"an) on$) :L o# em"$o)ees are satis#ied some e2tent and not
satis#ied-
<A
CHART 10
5B- Satis#actor) $e(e$ o# em"$o)ees 0it! !ea$t! #aci$ities gi(en &)
t!e com"an)-

TABLE 11
<E
55- Satis#action o# em"$o)ees to0ards sa#et) "ro(isions-
C No- o# em"$o)ees R :<
Interpretation:
=:L o# em"$o)ees are satis#ied 0it! com"an)/s sa#et) "ro(isions-
>ut A-<L o# em"$o)ees are not satis#ied 6A-<JL o# em"$o)ees satis#ied to
some e2tent-
CHART 11
Satis#ied 66 =:L
Some e2tent satis#ied 5B 6A-<JL
Not satis#ied : A-;:L
=B
55- Satis#action o# em"$o)ees to0ards sa#et) "ro(isions-

TABLE 12
=5
56- Satis#action o# em"$o)ees 0or1ing atmos"!ere as it a##ect t!e
!ea$t!-
Not at a$$ a##ect !ea$t! 5A <6L
To some e2tent a##ect 5: :J-5;L
To great e2tent a##ect ; 55-;6L
C No- o# em"$o)ees R :<
Interpretation:
Some o# t!e em"$o)ees sa) t!at 0or1ing a##ect t!e !ea$t! i-e-
:J-5;L- >ut <6L <em"$o)ees sa)s does not a##ect t!e !ea$t!- In t!is case
t!ere is a need #or im"ro(ement-
CHART 12
=6
56- Satis#action o# em"$o)ees 0or1ing atmos"!ere as it a##ect
t!e !ea$t!-
TABLE 13
=:
5:- Em"$o)ees satis#action 0it! t!e time$) "a)ments and &ene#its-
Satis#ied 6B 5BBL
Some e2tent satis#ied B B-BBL
C No o# em"$o)ees R 6B
Interpretation:
5BBL o# t!e em"$o)ees are satis#ied 0it! t!e time$) "a)ments
and &ene#its "ro(ided &) t!e com"an)-
CHART 13
=;
5:- Em"$o)ees satis#action 0it! t!e time$) "a)ments and &ene#its-
TABLE 14
=<
5;- Em"$o)ees satis#action $e(e$ to e2"ress+ (ie0s and suggestions-
C No o#
em"$o)ees R 6B
Interpretation:
Some o# t!e em"$o)ees i-e- :<L are not muc! #ree to e2"ress t!eir
(ie0s and suggestions to !ig!er aut!orit)- >ut =<L o# em"$o)ees #ee$ t!at
t!e) are #ree to e2"ress t!e (ie0s and o"inions-

Fu$$) #ree 5: =<-BBL
Some e2tent #ree J :<L
Not at a$$ #ree BB B-BBL
==
CHART 14

5;- Em"$o)ees satis#action $e(e$ to e2"ress+ (ie0s and suggestions

=J
TABLE 15
5<- Em"$o)ees satis#action to0ards canteen #aci$ities-

Satis#ied = :BL
Some e2tent
satis#ied
56 =B-BBL
Not satis#ied 6 5B-BBL
Interpretation:
Ma'orit) o# t!e em"$o)ees are satis#ied to some e2tent 0it!
regards to canteen #aci$ities-:BL o# em"$o)ees is satis#ied &ut 5BL o#
em"$o)ees are not at a$$ satis#ied-
=A
CHART 15
5<- Em"$o)ees satis#action to0ards canteen #aci$ities-
=E
TABLE 16
5=- Em"$o)ees satis#action to0ards t!e secured 'o& secured-

Interpretation:
EBL o# em"$o)ees sa) t!eir 'o& is secured- >ut 5BL o# em"$o)ees are
satis#ied to some e2tent-
Satis#ied
5A EBL
Some e2tent
satis#ied
B6 5B-BBL
Not satis#ied
BB B-BBL
JB
CHART 16
5=- Em"$o)ees satis#action o# 'o& secured-
TABLE 17
J5
5J- Em"$o)ees satis#action to0ards Insurance #aci$ities-

Interpretation:
From t!e a&o(e ta&$e and c!art it is c$ear$) e(ident t!at ;BL o#
em"$o)ees are satis#ied 0it! t!e insurance #aci$ities gi(en &) t!e com"an)-
:BL o# em"$o)ees are some e2tent satis#ied-

Hig!$) satis#ied = :BL
Satis#ied A ;B-BBL
Some e2tent
satis#ied
= :B-BBL
Not satis#ied BB BBL
J6
CHART 17
5J- Em"$o)ees satis#action to0ards Insurance #aci$ities-
TABLE 18
J:
5A- Em"$o)ees satis#action to0ards t!e "ro&$em so$(ing &) t!e
su"er(isors-

Yes = ;BL
Not a$0a)s = ;B-BBL
No : 6B-BBL
C No o# em"$o)ees R 5<
Interpretation:
Su"er(isors !e$" in so$(ing "ro&$ems i-e- Yes ;BL o# em"$o)ees+
not a$0a)s #or ;BL em"$o)ees again and 6BL o# em"$o)ees sa) no-

CHART 18
J;
5A- Em"$o)ees satis#action to0ards t!e "ro&$em so$(ing &) t!e
su"er(isors-

TABLE 19
J<
5E- Em"$o)ees understanding o# com"an)/s mission+ (ision and
(a$ues-
@nderstanding 5B =JL
Some e2tent
understanding
; 6=-=JL
Not understanding 5 =-=JL
C No o# em"$o)ees R 5<
Interpretation:
==-=JL o# em"$o)ees in $o0er $e(e$ understand com"an)/s mission
and (ision &ut 6=-=JL o# em"$o)ees understand to some e2tent and =-=JL
o# em"$o)ees not at a$$ understand-
CHART 19
J=
5E- Em"$o)ees understanding o# com"an)/s mission+ (ision and
(a$ues-
TABLE 20

6B- Em"$o)ees satis#action to0ards trans"ortation #aci$ities-
JJ

C No- o# em"$o)ees R 5<
Interpretation:
Ma'orit) o# em"$o)ees ;=-=JL are satis#ied to some e2tent and 6BL
o# em"$o)ees are not at a$$ satis#ied 0it! t!e trans"ortation #aci$ities
"ro(ided &) t!e com"an)-
CHART- 20
Satis#ied < ::L
Some e2tent
satis#ied
J ;=-=JL
Not satis#ied : 6B-BBL
JA
6B- Em"$o)ees satis#action to0ards trans"ortation #aci$ities-
TABLE 21
JE
65- Em"$o)ees satis#action to0ards training and de(e$o"ment

Hig!$) satis#ied = ;B-BBL
Satis#ied = ;B-BBL
Some e2tent satis#ied 6 5:-::L
Not satis#ied 5 =-=JL
Interpretation:
;BL o# em"$o)ees are satis#ied and !ig!$) satis#ied 0it! t!e training
"ro(ided &) t!e com"an) &ut =-=JL o# em"$o)ees are not satis#ied-
CHART 21
AB
65- Em"$o)ees satis#action to0ards training and de(e$o"ment
TABLE 22
TRAII! A" "E#EL$%&ET
Highly satisfied
Satisfied
Some extent satisfied
Not satisfied
A5
66- Em"$o)ees satis#action to0ards use#u$ness o# su"er(ision gi(en
&) su"er(isors-

Hig!$) use#u$ ; 6JL
@se#u$ 5B ==-=JL
Some e2tent use#u$ 5 =-=JL
Not at a$$ use#u$ BB BBL

Interpretation:

From t!e a&o(e ta&$e it is c$ear t!at ==-=JL and 6=-=JL o#
em"$o)ees sa)s a&out t!e su"er(ision gi(en &) su"er(isors are use#u$- >ut
=-=JL o# em"$o)ees are not con(enient 0it! t!e su"er(ision-

CHART 22
A6
66- Em"$o)ees satis#action to0ards use#u$ness o# su"er(ision
gi(en &) su"er(isors-
Findings+ suggestions
and conc$usion
A:
Findings
Em"$o)ees are not muc! satis#ied 0it! t!e com"an)/s orientation
"rogrammes so t!ere is need #or im"ro(ement-
8or1ing en(ironment o# t!e com"an) is (er) muc! satis#ied &) t!e
em"$o)ees-
Ma'orit) o# t!e em"$o)ees are satis#ied to some e2tent 0it! t!e career
de(e$o"ment "rogrammes gi(en &) t!e com"an)- T!is 0as identi#ied
t!roug! t!e sur(e)-
Most o# t!e em"$o)ees are not satis#ied 0it! t!e mora$e o# t!e "eo"$e
0it! 0!om t!e) 0or1- T!ere#ore t!ere is a need to increase t!e mora$e
o# eac! em"$o)ee in t!e com"an)-
Em"$o)ees are some e2tent satis#ied and a$so not satis#ied 0it! t!e
trans"ortation #aci$ities "ro(ided &) t!e com"an)-
Some o# t!e em"$o)ees are not satis#ied 0it! t!e training and
de(e$o"ment gi(en &) t!e com"an)- So im"ro(ement on training
acti(ities is e2"ected &) t!e em"$o)ees- 3issatis#action+ com"$aints
a&senteeism and turn o(er can &e reduced i# em"$o)ees are trained
0e$$-
A$$ t!e em"$o)ees are satis#ied 0it! t!e com"an)/s #aci$it) $i1e
As a "$ace o# 0or1-
9o& securit) "ro(ided to em"$o)ee-
Per1s and a$$o0ances-
Em"$o)ees are satis#ied 0it! t!e !os"ita$it) gi(en &) t!e com"an)- T!is
0as identi#ied t!roug! em"$o)ee satis#action *uestionnaire sur(e)-
Suggestions
A;
T!e orientation "rogrammes s!ou$d &e more e##ecti(e+ as it reduces
t!e an2iet) o# ne0 em"$o)ees &) "ro(iding t!em in#ormation on t!e
'o& en(ironment and on su"er(isors+ &) encouraging t!em to as1
*uestions-
To ensure t!at t!e management commits itse$# to a$$ocate ma'or
resource and ade*uate time #or training-
T!e industr) in 0!ic! an em"$o)ee is 0or1ing s!ou$d
inc$ude t!e cu$tura$ and (a$ue training understanding one/s o0n as
0e$$ as c$ient/s organi%ation-
Muc! im"ro(ement needed to0ards canteen #aci$ities- As it is ma'or
com"onent #or em"$o)ees-
It ma) im"ro(e t!e career de(e$o"ment t!roug! career "$anning+
0or1s!o"s+ career counse$ing+ mentoring+ "ersona$ de(e$o"ment
"$ans+ career 0or1&oo1s etc-
Some o# t!e measures $i1e $eaders!i" con#idence+ em"$o)ee
counse$ing+ unit) o# interests+ grie(ance "rocedure+ co$$ecti(e
&argaining etcPcan &e ado"ted &) t!e organi%ation to en!ance t!e
em"$o)ee mora$e-
To create a cu$ture o# e2ce$$ence t!at ins"ires e(er) em"$o)ee to
im"ro(e and $end !im or !erse$# to &e assessed-
Em"o0er em"$o)ees to ma1e decisions 0it!out t!e #ear o# #ai$ing
A<
Recommendations
T!e "ro'ect tit$ed Em"$o)ee Satis#action, at >!arat Hea() E$ectrica$s
Limited 0as a uni*ue e2"erience and ga(e an o""ortunit) to $earn and
understand (arious as"ects o# !uman resource management-

In t!e organi%ation most o# t!e em"$o)ees are satis#ied 0it! a$$ t!e
#aci$ities "ro(ided &) t!e com"an)- >ut t!ere are some em"$o)ees a$so 0!o
are not satis#ied 0it! t!e com"an)-

Management s!ou$d tr) to con(ert unsatis#ied em"$o)ees into t!e
satis#ied em"$o)ees- >ecause i# t!e em"$o)ee is not satis#ied t!en !e is not
a&$e to gi(e 5BBL to !is 0or1 and t!e "roducti(it) o# t!e em"$o)ee 0i$$
decreases- So management s!ou$d tr) to satis#) !is em"$o)ee as em"$o)ees
are t!e assets o# com"an) not a $ia&i$it)-
Conc$usions dra0n #rom t!e !)"ot!esis are as #o$$o0sC
Ma'orit) o# t!e em"$o)ees are satis#ied 0it! t!e 'o&
securit)+ 0or1ing en(ironment+ "er1s and a$$o0ances+
!ea$t! #aci$ities+ "a)ments and &ene#its "ro(ided &) t!e
com"an)-

Most o# t!e em"$o)ees are not satis#ied 0it! t!e canteen
and trans"ortation #aci$ities "ro(ided &) t!e com"an)-

Ma'orit) o# t!e res"ondents !a(e acce"ted t!at com"an)/s
orientation "rogramme is not muc! e##ecti(e- So t!ere is a
need #or im"ro(ement-
A=
>i&$iogra"!)
Te2t &oo1sC

Business research methods - .handrasekhar
Human resource management - k. /s+athappa
H.R. /ppanaiah
P.0. Redd%
Human resource management - Subba rao
Research 1ethodolog% - 2othari .. R
Li&rariesC
Librar% of Bharat Hea'% Electrical Limited
InternetC
+++.bhel.com
Kuestionnaire
3ear res"ondent+
I am SH8ETHA-S stud)ing >>M in Ramanas!ree
Academ) o# Management+ >anga$ore- As a "art o# "ro'ect 0or1+ I
AJ
am conducting a stud) on t!e to"ic EMPLOYEE
SATISFACTION, #or >!arat Hea() E$ectrica$s Limited (>HEL)-
I re*uest )ou to 1ind$) s"are #e0 minutes to #i$$ in t!is
*uestionnaire- I assure )ou t!at t!e in#ormation gi(en &) )ou
0ou$d &e 1e"t con#identia$-
Name C
4ender C
Age C
3e"artment C
3esignation C
HI4HER LEGEL
11 How well are yo satisfied with the !om"any as a "la!e of wor#$
a. %lly satisfied & '
(. Satisfied & '
!. Some extent satisfied & '
d. Not satisfied & '
AA

21 How satisfied are yo that yo re!ei)e a""ro"riate re!ognition for
yor !ontri(tion$
a. %lly satisfied & '
(. Satisfied & '

31 *re yo satisfied with the !om"any+s !areer de)elo"ment
"rogrammes$
a. Highly satisfied & '
(. Satisfied & '

21 How satisfied are yo with the morale of the "eo"le with whom yo
wor#$
a. Highly dissatisfied & '
(. Satisfied & '

31 Satisfa!tory le)el of yor ,o( se!rity "ro)ided (y !om"any$
a. Higher le)el & '
(. -edim le)el & '
!. .ower le)el & '
41 /oes the !om"any ha)e an orientation "rogrammes$ 0f 123S4 how
effe!ti)e is it.
a. -ore effe!ti)e & '
(. .ess effe!ti)e & '
!. Not at all effe!ti)e & '
AE
d. 3ffe!ti)e & '

51 5o what extent yor wor# gi)es yo a feeling of "ersonal
a!!om"lishments$
a. Satisfied to great extent & '
(. Some extent satisfied & '
!. Not satisfied & '

61 5o what extent yo are satisfied with the !afeteria "er#s and
allowan!es "ro)ided (y the !om"any$
a. Not satisfied & '
!. Satisfied & '

6hat !old the !om"any do to enhan!e yor satisfa!tion as a
!om"any em"loyee$
SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS
MI33LE LEGEL

11 *re yo satisfied with the wor#ing en)ironment$
78entilation9 lighting9 !leanliness:
(. Satisfied & '
!. Some what satisfied '
EB

21 *re yo satisfied with the health fa!ilities "ro)ided (y the
!om"any$
a. Satisfied & '

3. /o yo get timely "ayments and (enefits9 are yo satisfied$
a. Satisfied & '

21 *re yo free to ex"ress yor )iews and sggestions to yors
s"eriors$
a. %lly free & '
(. 5o some extent free & '
!. Not at all free & '

31 How satisfied are yo with safety "ro)isions "ro)ided (y the
!om"any$
a. Satisfied & '

41 How satisfied are yo with food "ro)ided in !anteen$
a. Satisfied & '

51 How se!red are yo with the ,o($

a. Se!red & '
E5
(. Se!red to Some extent & '
!. Not at all se!red & '

61 How satisfied are yo with insran!e fa!ilities "ro)ided (y the
!om"any$
(. Satisfied & '
!. Some what satisfied & '

71 /oes the wor#ing atmos"here affe!t yor health$
a. Not at all & '
(. 5o some extent & '
!. 5o greater extent & '

2or o"inion and )iews to im"ro)e the satisfa!tion of em"loyee.

LO8ER LEGEL
11 *re yo satisfied with the wor#ing en)ironment$
78entilation9 lighting9 !leanliness:
(. Satisfied & '

21 /o yo nderstand the !om"any mission9 )ision and )ales$
E6
a. ;nderstand & '
(. 5o Some extent nderstanding & '
!. Not nderstanding

31 *re yo satisfied with hos"ital fa!ilities gi)en (y the !om"any$
(. Satisfied & '

21 /o yo feel that yor s"er)isors hel" in sol)ing "ro(lems$
a. 2es & '
(. Not always & '
!. No & '

31 *re yo satisfied with the safety measres "ro)ided (y the
!om"any$
a. Satisfied & '

41 /o yo feel that yo are satisfied with trans"ortation fa!ilities$
a. 2es Satisfied & '

51 How are yo satisfied with the training fa!ilities gi)en (y the
!om"any$
(. Satisfied & '
E:

61 /oes the wor#ing atmos"here affe!t yor health$
a. Not at all & '
(. 5o some extent & '
! .5o greater extent & '
71 How sefl a(ot the s"er)ision gi)en (y the s"er)isors$
a. Highly sefl & '
(. ;sefl & '
!. Some extent sefl & '
d. Not at all sefl & '

2or o"inion and )iews to im"ro)e the satisfa!tion of em"loyee.
E;

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