QAQC Guidelines
QAQC Guidelines
QAQC Guidelines
O B J E C T I V E S & S C O P E
1.0 OBJECTIVES & SCOPE
1.1 Purpose of the QA/QC Guidelines
1.2 Scope of QA/QC Guidelines
1.3 Definitions
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3.3 QA/QC Meetings
3.4 Pre-Installation Meetings
3.5 Quality Audits
3.6 Quality Training
Appendices
Appendix ‘A’ Ali Moosa & Sons Contracting QA/QC Team.
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1.0 OBJECTIVES & SCOPE
O B J E C T I V E S & S C O P E
1.1 Purpose of the Quality Control / Quality Assurance Guidelines
The objective of the Quality Assurance / Quality Control Guidelines is to provide a
framework for the management of the executed works in compliance with prescribed
design standards, statutory requirements, and project drawings & specifications. The
QA/QC guidelines outline the execution strategy as well as the system and procedures
through which this conformance is implemented, documented, administered and audited.
These Quality Control / Quality Assurance (QA/QC) Guidelines are developed to provide
the general framework and guidance for the following:
a) Quality objectives and acceptable requirements for the project.
b) Processes, documents, and resources specified for the project and the
criteria for acceptance.
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c) Procedures for verification, monitoring, inspection and test activities specific
to the project, and the criteria for acceptance.
d) Establishment of records as required.
e) To maintain a proper system as per ISO 9001-(2000)
The purpose is to unify and document the QA/QC procedures to be applied by all parties
within the Project Team; define the responsibility and authority of all project entities; and
ensure that the quality of all operations executed on the project meet the prescribed
standards.
The Program Manager will be responsible for the overall management and coordination
of the Quality Assurance / Quality Control Plan and oversee the performance of the
Consultants and the Contractors in meeting their obligations.
The Construction Manager will review and supplement, as necessary, the QA/QC Plan
and Manual that will govern QA/QC on all design and construction contracts.
The Consultants shall ensure that the Contractors comply fully with all the prescribed
procedures with respect to quality control and assurance, and conduct inspections to
ensure that the construction activities are being performed in accordance with design
documentation and requirements.
The Contractor is responsible for the preparation and implementation of his Quality
Control Plan, which provides detailed procedures for managing the quality of the
submittal, procurement and construction process, testing & commissioning, shall
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1.0 OBJECTIVES & SCOPE
O B J E C T I V E S & S C O P E
address the following:
a) Goals
b) Quality Control Team Organization & Responsibilities
c) Submittal Procedures
d) Site Administration
e) Inspection Procedures
f) Inspection & Test Plan
g) Non-Conformances
h) Independent Testing Laboratory
i) Off-site Inspections
j) Quality Control Documents
k) Contract Close-out
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l) Performance Measurement
m) Continuous Improvement
1.3 Definitions
Quality Management: The systems and organization devoted to the overall
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1.0 OBJECTIVES & SCOPE
O B J E C T I V E S & S C O P E
management of quality related issues.
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standards.
O R G A N I Z A T I O N
2.1 Project Team Members
P R O J E C T
The project team consists of the following principal parties and their associates:
a) Client (Nakheel)
b) Program Manager (Turner Construction International)
c) Construction Manager (Turner Construction International)
d) Consultants (Engineering Consultant Group & Wilbur Smith
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Associates)
e) Contractors & Sub-Contractors (Including but not limited to Target,
Al Huda, Ali Moosa, Al Naboodah, Gantoot nominated Client Sub-
contractors etc...)
O R G A N I Z A T I O N
operated by all concerned Contractors, Sub-Contractors and Suppliers.
P R O J E C T
d) Manage day-to-day quality issues, and conduct quality audits.
e) Report project status and performance with respect to quality.
f) Manage with the Consultant in preparation and implementation of the
Quality Control Documents.
g) Contribute with the Consultant in processing the submittals of Quality
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Assurance/ Quality Control Documents, Materials from the Contractors.
h) Arrange for and chair quality related meetings with Contractors, Sub-
contractors and Material Suppliers to define the action required for follow-up
including the issue of the minutes.
i) Preparation of the QA/QC guidelines and approve any modifications.
O R G A N I Z A T I O N
l) Provide design clarifications including responses to Request For Information
P R O J E C T
(RFI).
m) Conduct visits to the Contractors/Suppliers premises to check compliance
with contract requirements.
n) Establish a schedule for the required inspections of the works on site.
o) Oversee the inspection or testing conducted by 3 rd party testing firms &
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review of records.
p) Monitor the inspection of testing equipment including calibration and review
of test procedures.
q) Conduct or attend meetings on quality related issues as required.
r) Review the Contractor’s Weekly and Monthly Progress Reports including
quality reporting documentation.
s) Plan, schedule and conduct quality audits.
The Contractor’s responsibilities include but are not limited to the following:
a) Submit the Contractor’s Quality Control Plan, clearly indicating the quality
control team organization, the responsibilities, the quality control procedures
and the associated documentation.
b) Executing the project in accordance with the drawings and specifications.
c) Ensuring that the quality of materials and the installation of work are in
accordance with the criteria identified for the project.
d) Monitoring all Subcontractor’s and Supplier’s work / products closely to
ensure that the quality of the work is as per specification.
e) Ensuring that all technical documents are properly produced, reviewed,
controlled, submitted in accordance with the project specific requirements
and approved by the Consultants.
f) Ensuring that coordination of all materials, drawing submittals and other
documents have been conducted and properly documented.
g) Preparation of the project specific quality plan, inspection and test plans,
check sheets and related procedures.
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2.0 PROJECT ORGANIZATION
O R G A N I Z A T I O N
h) Implementation of the quality management and control program for the
P R O J E C T
project.
i) Controlling all inspection activities on site.
j) Ensuring that all test reports are verified to meet the contract requirements.
k) Ensuring that the work is completed in accordance with the quality
requirements and is inspected and approved by the Consultants.
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l) Handover the project to the Client in accordance with the contract
requirements.
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3.0 QA/QC ADMINISTRATION
A D M I N I S T R A T I O N
3 QA/QC ADMINISTRATION
Q A / Q C
3.1 Design Coordination Process
The Consultant shall ensure that all design documents, drawings, specifications
and BOQ are fully coordinated among themselves and the between the
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separate disciplines. All relevant design information required for the Contractor
to effectively discharge his obligations, should be clearly and completely
annotated.
The Contractor shall ensure that all submittals of shop drawings, material data,
samples and test reports, conform to the requirements of the contract
documents. Any ambiguities, omissions or contradictions should be clarified by
the Consultants through the submittal of a Request for Information by the
Contractor.
A D M I N I S T R A T I O N
3.3 Pre-Installation Meetings
Q A / Q C
Prior to mobilization of a new major activity or trade, a pre-installation meeting
must be held which includes discussions concerning the quality management
aspects of the activity. This meeting will be chaired by Contractor and attended
by all appropriate Sub- Contractors responsible for overseeing or installing work.
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Construction Manager and Consultant representatives will attend designated
meetings.
The purpose of the meeting is to discuss the technical aspects of the work being
performed. Specific items to be addressed include but are not limited to:
A D M I N I S T R A T I O N
Consultant / Project Manager Audits
Q A / Q C
The Construction Manager will arrange and conduct quality audits of the
Contractors and Consultants on a monthly basis to determine the performance
of the implementation of quality management responsibilities by the respective
parties. The audit will be conducted to ensure the following:
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a) Contractor Quality Control Plans continue to comply with the
contract requirements and are being adequately implemented.
b) Management responsibilities during the execution of the works are
being conducted in compliance with the Quality Control Plan.
c) Documents are being issued and utilized in a effective and
controlled manner.
d) Field inspections are conducted by the Contractors and
Consultants in an effective manner and are properly documented.
e) Non-conformances are identified, rectified and documented to
demonstrate compliance with the project requirements.
f) Areas requiring specific attention and improvement have been
identified and strategies prepared to address these issues.
The Consultant and the Construction Manager will monitor the internal quality
audit conducted by Contractors. Contractor shall record the audit results and
submit to the Program Manager / Consultant.
The Contractor shall take timely corrective action on the deficiencies found
during the audit and follow-up to verify and record the implementation and the
effectiveness of the corrective action taken. The Contractor shall audit the
quality control reporting documentation to ensure compliance with the contract
requirements.
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3.0 QA/QC ADMINISTRATION
A D M I N I S T R A T I O N
3.5 Quality Training
Q A / Q C
All personnel carrying out quality related functions shall have the skills and
experience necessary for the tasks. It is the responsibility of management of the
project team members to identify training needs and to provide appropriate
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training. Training is also essential in the implementation of quality procedures
including the management of quality documentation.
The Contractor shall conduct internal quality training which addresses the following
subjects:
1 Contractor Quality Plan
2 Inspection and Quality Control
3 Documentation and Document Control
4 Non-Conformance and Corrective Actions
The Contractor shall provide continuous training to staff and labor at site which
shall include:
1 Induction training for new staff covering job descriptions and procedures
related to the individual’s scope of work.
2 External training as required following recommendations of staff appraisals
3 Internal training by qualified staff in relevant areas.
4 Tool box talks on a regular basis that include quality related issues.
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4 .0 QUALITY CONTROL INSPECTION PROCEDURES
P R O C E D U R E S
4 QUALITY CONTROL INSPECTION PROCEDURES
I N S P E C T I O N
4.1 Inspection Responsibilities
The Contractor shall develop and implement an effective quality control system
encompassing all the procedures related to quality control, inspections and
testing, and covering all activities within the contract documents, including the
works of the Sub-contractors and Suppliers. The Contractor shall review /
approve and monitor the Sub-Contractor / Supplier’s quality control procedures,
including internal auditing. The Contractor’s Quality Control Plan (CQCP) shall
C O N T R O L
include a schedule of tests and inspections, ensuring that all construction works
comply fully with the requirements of the contract documents, and shall be
submitted to the Consultant and Construction Manager for approval. Reference
shall be made to the control forms manual for routing procedures. For
foundations and slabs, the Contractor shall submit request to JAFZA for their
Q U A L I T Y
inspection attaching the RFIA approved and signed by the Consultant.
The Consultant shall ensure that all inspections and tests are being
implemented effectively and the required certificates of conformity are being
documented and submitted. Non-conformance of works shall be duly notified
and tracking of remedial actions be closely monitored.
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An overall inspection summary plan (Tests & Inspections) is to be submitted by
the Contractor showing expected test frequency and chronologic testing
requirements to allow calculation of long term supervision/management
requirement studies to ensure proper coverage for testing.
P R O C E D U R E S
advance of the planned preparatory inspection.
I N S P E C T I O N
Initial Inspections: The initial inspection shall be performed as per the
approved quality control program established by the Contractor. Request for
Inspection and Approval (RFIA) forms are used to request inspections. This
document must be submitted 24 hours prior to the requested time in order to
allow the Consultant to coordinate supervision staff. A highlighted layout plan for
C O N T R O L
area to be inspected and specific details regarding time and procedures shall be
included with the RFIA, as required. The initial inspection includes a review of
equipment, workshops, storage systems, materials, workmanship, and safety
measures. Procedures, method statements, inspection and testing plans, QC
forms, and other quality control documentation shall be prepared and submitted
before starting the execution of the particular activity.
Q U A L I T Y
Follow-Up Inspections: These are the daily routine inspections performed to
ensure continuing compliance with contract requirements. Contractor’s Quality
Control staff shall perform these inspections regularly until completion of the
particular phase of construction. The Contractor’s Quality Control procedures
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shall make reference to the approved QA/QC procedures and related
techniques. These inspections may include addressing issues identified in field
memorandum or non-conformance reports.
P R O C E D U R E S
identified, outlining the procedures for the release and shipment of items. Upon
I N S P E C T I O N
receipt of materials on site, inspection procedures shall be established to
inspect for damages during shipment, compliance with specifications, provisions
for proper storage and protection. The Contractor will arrange for factory
inspections and tests as indicated in the contract documents. Refer to
specifications for applicable standards.
C O N T R O L
The Contractor shall establish and utilize testing facilities in order to perform the
routine testing associated with the implementation of the quality control plan.
The laboratory/facility will be responsible for inspection, sampling and testing
materials that are components of the project and to certify that the materials are
in compliance with the contract requirements.
Q U A L I T Y
This facility shall be equipped to perform routine testing including, but not limited
to, the crushing of concrete/cubes and density/compaction testing. The testing
laboratory will be inspected periodically by third party testing agencies in order
to validate the procedures and test results of the project facility. The frequency
of validation shall be established based upon the type and frequency of testing,
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and this information will be added to the schedule of testing & inspections
throughout the course of the project. Calibration certificates shall be required in
accordance with an established schedule for testing equipment.
Other testing requirements for the project that cannot be performed in the site
facilities shall be conducted by accredited local, regional and international
facilities as required to ensure compliance with the requirements specified in the
contract documents. The Contractor shall provide submissions for all remote
testing facilities to be used and the approved facilities shall be listed on the
schedule of tests & inspections. The testing laboratory shall also be responsible
for coordinating the inspections required by local authorities or regulations.
P R O C E D U R E S
tests. Formats of all laboratory reports indicating dates, identifications, location,
I N S P E C T I O N
type of test, results, conformance and interpretation of results shall be clearly
established. The Contractor shall also define his responsibilities with respect to
site access, handling of samples, storage and notification to Consultants.
4.5 Non-Conformances
Non-conformances occur when any product, material or activity associated with
the works deviates from the project drawings, specifications, approved method
C O N T R O L
statements, shop drawings, submittals, prescribed standards, Quality Control
Plan or other related documents.
a) When the Consultant’s inspector or site supervision staff observes
any deviation of a product, process, procedure, system or
structure from these requirements, a formal Non-Conformance
Report (NCR) is issued.
Q U A L I T Y
b) The NCR shall contain detailed description of the product and/or
activity and the deviation from the requirement.
c) The NCR shall state the issue date, subject, location, reference
document, and describe the deviation, attached with objective
evidence if applicable.
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d) The Contractor shall respond to the NCR identifying the proposed
action to be taken to rectify the non-conformance.
e) Prior to commencement of the remedial work, the Contractor shall
obtain the approval of the Consultant.
f) The Consultant shall verify the corrective action undertaken by the
Contractor and if acceptable, certify and forward the NCR to the
Project Manager for concurrence. It is then transmitted back to the
Contractor and the Consultant for final disposition.
g) The Contractor shall repeat tests and inspections after correcting
non-conforming work as required to demonstrate compliance with
the contract requirements.
h) Major non-conformances, which may entail significant abortive
works, are to be discussed between the Consultant and the
Project Manager.
i) The NCR shall be evaluated to determine any preventive action or
modification to the quality management systems required to avoid
the recurrence of the non-conformance.
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4 .0 QUALITY CONTROL INSPECTION PROCEDURES
P R O C E D U R E S
j) A register shall be maintained, by the Contractor, to track the
I N S P E C T I O N
status of all non-conformance reports.
k) If any non conformance report is outstanding, payment for such
items shall be with held until their Rectification.
C O N T R O L
(ITP) to include acceptance criteria and frequency for all required tests. All test
results shall be reported to the Consultant immediately upon receipt.
Submittals shall be transmitted through proper channels and the review shall be
carried out in accordance with the relevant procedures. The Consultant staff
responsible for the review of the material product test report shall ensure that
Q U A L I T Y
reference and acceptance criteria have been identified and confirmed.
Deviations shall be reported to the Construction Manager and recommendations
provided regarding the necessary action. Submittals shall be properly
maintained by document control departments to ensure any necessary retrieval
for follow up.
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4.7 Material Handling
An effective material management system will facilitate the Contractor’s ability to
perform efficiently while avoiding unnecessary errors in material procurement,
production, inventory control, delivery and installation.
The system shall facilitate the Contractor’s efforts to enter material order details
including supplier, items, quantities, shipment details, delivery dates and costs.
The system shall allow contractor to track the shipment of materials from the
vendor to the site.
The Contractor shall develop a system that will enable him to control the flow of
all materials to be provided by him and his sub-contractors under his contract. It
shall contain an inventory listing that provides adequate information regarding
the type of material, finish, color, and include detailed references to the
material’s final installation location on the project.
Once materials have been delivered to the project, Contractor shall use the
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4 .0 QUALITY CONTROL INSPECTION PROCEDURES
P R O C E D U R E S
system to maintain control of the delivered materials, and avoid ‘’lost’’ or
I N S P E C T I O N
misplaced items during periods of material shifting and installation.
C O N T R O L
Q U A L I T Y
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5 .0 QUALITY CONTROL DOCUMENTATION
D O C U M E N T A T I O N
5 QUALITY CONTROL DOCUMENTATION
C O N T R O L
Manager for all submittals, including pre-qualifications, shop drawings, material
data, samples, reports, schedules, and all other documents related to the works
performed by the Contractors and their Sub-contractors, and managed by the
Consultants / Construction Managers.
Q U A L I T Y
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