ED772838328IN

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Mr Pinki Devi
Susta Po Ramna
AC1151572
Block Mushahri
Saumitra Sadan - Nr Govt. Primery School ������������������
Muzaffarpur 842002 ������������������
Bihar ������������������

Mob. : 9852964909

27/03/2018
Dear Mr Pinki Devi
Congratulations on buying CPP Asset Care and welcome to the CPP family! We thank you for
choosing to buy CPP Asset Care and hope you will enjoy the benefits the membership offers you.
This welcome pack contains the following that explain all aspects of your CPP Asset Care
membership:
· A benefit guide explaining key benefits of your membership
· Detailed Terms and Conditions of your membership (including terms of the extended
warranty provided by the insurer)
· Easy-to-use instructions for benefits that are part of your membership
Your membership details along with the details of the asset purchased by you are mentioned
overleaf. Don't hesitate to get in touch with us on the contact details mentioned for any
assistance regarding your membership.
Important Note: The Extended Warranty is provided by an Indian general insurance company
registered with IRDA as an add-on complimentary benefit of CPP Asset Care product under the
group insurance policy taken by CPP and is not in conjunction with any of the brand entities of
appliance purchased by you. Please refer to the enclosed group insurance policy terms &
conditions for more details.
Your CPP Asset Care membership can also be accessed online. Login to the Members Area section
on www.cppassetcare.in and you can view/download your e-welcome pack, make changes in your
personal, asset related details and request for a duplicate physical welcome pack.
Thank you again becoming a CPP Asset Care member and congratulations on choosing to place
your appliances in safe hands!
Yours sincerely
For CPP Assistance Services Private Limited

Prachala Singh
Head – Customer Service

LED
 CPP Asset Care - Membership details cum Sales Proforma*
Name of Customer Mr Pinki Devi
Address of Customer Susta Po Ramna
Block Mushahri
Saumitra Sadan - Nr Govt. Primery School
Muzaffarpur842002
Bihar
Membership No. AC1151572
Membership Start Date 16-MAR-18
Membership End Date 15-MAR-20
Product Detail Asset Care 2 year membership
# Price (Inclusive of all taxes) ` 5827 *

# Asset Details
Manufacturer Warranty Term (in
Brand SONY INDIA LIMITED 1
Years)
Extended Warranty Term (in
Asset Category LED 2
Years)
Model No. KD-43X7500E IN5 18893201 Invoice No. 14741
Serial No. 8002695 Invoice Amount (`) 60500
BFL LAN No. 6L8BEW67018816

*Includes 18% Goods & Service Tax.

If you are a registered person under the Goods and Services Tax Law and wish to avail the credit of Goods and Services Tax
paid by you on our Membership Fee then you are requested to notify us your Legal Name, Address and GSTIN within 7 days of
receipt of this letter else it shall be assumed that you are a Unregistered Person under Goods and Services Tax Law.
# Advance payment of Membership Fees is the essence of the commencement of our contract with you. Invoice will be
generated on receipt of Membership Fees
As stated in terms and conditions, 40% of the Membership Fees (incl. of taxes) is towards Incorporation (or Renewal) of Your
Membership, while the rest of the Fees is allocated towards Services.

For CPP Assistance Services Private Limited

Prachala Singh
Authorised Signatory

Company CIN U67120DL2007PTC170592 Company PAN No. AADCC2489H GSTIN. 06AADCC2489H1ZM

ustomer Care: Corporate address:

1860-258-3030 CPP Assistance Services Pvt. Ltd.
(Monday - Sunday,11am to 9pm) Ground Floor, Wing – A, Golf View Corporate Tower–A,
E-mail:cpp.assetcare@cppindia.com Golf Course Road, Sector – 42,Gurgaon – 122002, Haryana
www.cppassetcare.in CIN: U67120DL2007PTC170592
 Product Terms & Condi ons Start Date – The start date for Your Membership when You have
Terms & Condi ons of Your ‘CPP Asset Care’ Membership purchased the Appliance and are registered with Us.
(Purchased through BFL) Service – Shall have the meaning given to it in paragraph A
Please read this document carefully. It sets out the informa
on below read in conjunc
on with Annexure 1 at the end of this
and terms and condi
ons of Your contract with Us for the ‘CPP Agreement (which specifies the benefits as applicable to You
Asset Care’ Membership services. and will be provided to You for the Membership purchased by
Please read this document carefully and keep it in a safe place You).
Defini
ons Service Fee – A part of the total Fee, other than Incorpora
on
Where the following words are used in these terms and Fee, that You pay for availing the Services.
condi
ons, they will have the meanings shown below: Wardwiz  Wardwiz India Solu
ons Private Limited
Abroad – In a country other than India. We, Us, Our – CPP.
Agreement – These terms and condi
ons of the Asset Care Welcome Pack Means the pack You get or We send to You
services and any subsequent changes thereto. when You have purchased the Service containing these terms
Appliance – New appliance purchased by You and financed from and condi
ons and other informa
on relevant to the Service.
BFL (LED Television) Year – A period of twelve (12) consecu
ve months.
BFL – Bajaj Finserv Limited, whose registered oce is at 4th You, Your – The Member.
Floor, Bajaj Finserv Corporate Oce, O Pune Ahmednagar ZDCL  Zee Digital Convergence Limited
Road, Viman Nagar, Pune – 411014, Maharashtra (and from The CPP Asset Care Service is provided by CPP Assistance
whom You may have financed Your Appliance and / or Asset Services Private Limited, whose corporate oce address is
Care Membership Fee) Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf
Card – Your credit, debit, prepaid, cash and other similar cards. Course Road, Sector – 42, Gurgaon – 122002, Haryana, India in
Card Loss – Loss by You or the from You of a Card. conjunc
on with its third party suppliers/service providers.
- CPP Assistance Services Private Limited, whose corporate Should You have any queries about these terms and condi
ons
oce address is at Ground Floor, Wing – A, Golf View Corporate or Your Membership, You can contact Us by email at cpp.
Tower – A, Golf Course Road, Sector – 42, Gurgaon – 122002, assetcare@cppindia.com or by telephoning Us on 1860-258-
Haryana, India and registered oce is at A-370, 2 Floor, Kalkaji, 3030 (between 11 AM – 9 PM, Monday – Sunday). You can also
New Delhi 110019. write to Us at the following address:
EROS Now – Eros Interna
onal Ltd. and (or) Eros Interna
onal CPP Assistance Services (Pvt) Ltd
Plc. P O Box No 826,
FSecure – F-Secure Corpora
on and (or) F-Secure Private Kalkaji Post Oce,
Limited. New Delhi – 110019
FSecure SAFE  A comprehensive security solu
on rela
ng to A. Services of Asset Care Membership (Please refer Annexure
Your mobile phone or tablet (including iPAD), which is owned 1 of this Agreement for the benefits as applicable to You
and provided by F-Secure. for the Membership purchased by You):
Fee – Means the amount inclusive of applicable taxes (printed in
A1: Mul lingual FeatureRelated Assistance Helpline
Your Welcome Pack and as shown in the table at the last page of
As part of Asset Care membership, You get exclusive access
this Agreement as applicable to You) that You pay towards: (a)
to a mul
-lingual assistance helpline service that helps You
the Incorpora
on Fee, as the case may be; and (b) the Service
understand the features of Your home appliances in detail.
Fee, when You purchase Your Membership. CPP reserves the
Our expert advisor will understand Your query and explain
right to revise its Fee at any point of
me.
all aspects of the relevant features and working of Your
Home – The place where You permanently reside; which appliances in a language that You are familiar with. The
You have given Us as Your address while registering for the assistance helpline can help resolve feature related queries
Membership across many brands. You may call at our helpline number
Incorpora on Fee – A part of the total Fee, i.e., an amount for all Asset Care customers, from Monday to Sunday,
equal to 40% of Membership Fee (incl. of taxes), that You pay 11 AM – 9 PM
for incorpora
on or renewal of your Membership, as the case A2: FSecure SAFE (Applicable for Mobile Phone or Tablet
may be, with CPP. only)
India Assistance – India Roadside Assistance Private Limited You will be oered a comprehensive internet security
Jeeves – Jeeves Consumer Services Private Limited solu
on for Your Equipment (mobile phone or tablet
Member – The person who has purchased and who has called including iPAD), powered and owned by F-Secure, who is
CPP to register for the Membership. a third party supplier/service provider and will provide the
Membership  Your right to use the Service for which You pay benefits as men
oned below. F-Secure SAFE key will be
the Fee, subject to these Terms & Condi
ons or as agreed with provided to You through physical pack sent to Your Home
You from
me to
me. or through text message (SMS) to the mobile number
Mo veprime – Mo
veprime Consumer Electronics Private provided by you to BFL.
Limited What is provided?
Period of Agreement – Period of one (1), two (2) or three (3) F-Secure SAFE protects Your Equipment and digital content
years, as the case may be, from the Start Date for which You there in with the features which include:
have paid the Fee. Safeguard Data: F-Secure SAFE provides the following features
Registered Vehicle – The vehicle You have registered with Us for which ensure the safety of Your data in the Equipment:
Roadside Assistance. i. Remote lock - Allows the stolen Equipment to be remotely
Roadside Assistance – Means the services, which will be locked through a secure website so that strangers cannot
provided to You by India Assistance in rela
on to the breakdown access personal informa
on.
of Your Registered Vehicle. ii. Remote wipe - Allows erasing of informa
on on the
 Equipment, so that informa
on cannot be used for as it analysis the behaviour of the applica
ons running at
fraudulent purposes. the background
iii. Contacts back-up and restore – Allows saving of contacts • User Friendly - Eye pleasant and user friendly Interface is
from Equipment so they can be easily restored as and when the unique combina
on built by WardWiz which is very
required. simple to use
Safeguard Phone: F-Secure provides the following features • Cost Eec
ve – WardWiz is a cost eec
ve solu
on which
which protect Your Equipment: provides the mul
ple tools and u
li
es
i. Call and text blocker - Allows blocking of calls and text • System Eciency – Reduce RAM consump
on and reduces
messages from specific phone numbers. Processor hea
ng and helps to improve shelf life of PC
ii. SIM Card lock – Instantly locks the phone in case the SIM components
Card is removed, thus preven
ng usage of Your Equipment • Flawless encryp
on – Uses AES 256 which is the most
using another SIM Card. advanced method of encryp
on and decryp
on
Tracking and Recovery: FSecure provides the following For deriving benefit from Wardwiz Internet Security, You must
features which help in tracking and recovery of Your lost / stolen adhere to the following specific terms and condi
ons:
Equipment: i. You are governed by and must comply with the specific
i. Remote locate - Shows where the device is on a map. License Agreement and terms and condi
ons of Wardwiz
ii. Scream alarm - Allows ac
va
on of a scream alarm to as applicable to You. They are available for review at www.
locate the Equipment wardwiz.in.
iii. Lost no
ce - Lets You display a customizable message to ii. The supported pla orm are Windows XP , Windows 7,
anyone who finds the Equipment, thus making Windows 8 , Windows 8.1 , Windows 10 ; 32 or 64 bits.
arrangements for recovery. iii. Your computer (Desktop / Laptop) must have available disk
iv. Sneak Peek - Allows built-in webcam to take a photo of space of 800 MB.
anyone using the Equipment. iv. You must ensure that Your computer is equipped with at
Threat Protec on: FSecure provides the following features least 2GB RAM.
which protect Your Equipment from threats: v. You must download the Wardwiz Internet Security
i. Virus and Malware protec
on – detects and removes applica
on on Your computer and provide the informa
on
viruses and other internet based threats without aec
ng required to install and run the Wardwiz applica
on on Your
Equipment performance. computer.
ii. Download protec
on – automa
cally scans downloaded vi. Wardwiz Internet Security is provided by Wardwiz and
applica
ons and applica
on updates for threats and Wardwiz may at its discre
on, add, modify or remove the
removes them. product features during the Agreement Period for which
iii. Automa
c SD Card scan – allows automa
c scanning We cannot be held liable in any manner.
of SD cards for threats when they are plugged into the A4: Iden fier (IMEI) and SIM Registra on and Blocking Service
Equipment. If You register Your Mobile IMEI number and SIM Card number
For deriving benefit from the F-Secure SAFE, You must adhere to with Us, We will hold them safe should You ever need these
the following specific terms and condi
ons: details. If You lose Your Mobile, We will help You with the
i. You are governed by and must comply with the specific no
fica
ons that You need to make to block Your SIM Card.
License Agreement and terms and condi
ons (EULA) of A5: Roadside Assistance (for Your Car or Bike)
F-Secure as applicable to You. If there is a breakdown of Your Registered Vehicle and You
ii. The supported pla orms for Mobile/Tab are Android 4.0 or require our assistance Service in rela
on to Your Registered
later, iOS 8 or later & Windows Phone 8. Vehicle, We will liaise with India Roadside Assistance Pvt.
iii. You must download the F-Secure SAFE applica
on on Your Ltd (India Assistance) who is our third party supplier/service
Mobile/Tab and provide the informa
on required to install provider and facilitate the specified services men
oned below.
and run the F-Secure applica
on on Your device. Territorial Scope: Roadside Assistance Services will be provided
iv. F-Secure SAFE is provided by F-Secure and F-Secure may at within 50kms radius from city centre in the ci
es under coverage
its discre
on, add, modify or remove the product features network of India Assistance, in the Republic of India. A current
during the Agreement Period for which We cannot be held list of ci
es where the below men
oned services are provided is
liable in any manner available on our website www.cppindia.com.
A3: Wardwiz Internet Security (Applicable for Desktops or
Laptops only) What is provided?
You will be oered a comprehensive internet security A5.1.Breakdown Support Over the Phone
solu
on for Your Desktop/Laptop, powered and owned In the event of breakdown of the Registered Vehicle, Our
by Wardwiz, who is a third party supplier/service provider third party provider shall understand the basic problem
and will provide the benefits as men
oned below. Wardwiz prior to oering solu
ons. Some minor, recurring issues
Internet Security key will be provided to You through shall be supported over the phone.
physical pack sent to Your Home or through text message A5.2.“On site” Preliminary Support of the Registered
(SMS) to the mobile number provided by you to BFL. Vehicle
What is provided? In the event of immobiliza
on of the Registered Vehicle due
Wardwiz Internet Security, being a German product, to mechanical or electrical breakdown and as long as the
ensures compliance with Global Standards. German said fault can be repaired at the place of immobiliza
on
technology in itself is a trademark for high quality and it within a maximum
me period of sixty minutes, our third
protects Your digital content in Your Computer with real- party provider will proceed to arrange onsite preliminary

me protec
on against malware, hackers, iden
ty the support of the breakdownNeither supply of parts or
harmful and unsavoury web sites. The features include: replacement elements, nor materials in general are included
• Proac
ve – Heuris
c Scan ensures your system is protected
in this coverage A5.10. General Condi ons and Exclusions
A5.3. Ba
ery Jumpstart The roadside assistance services facilitated by Us for You will
If the Registered Vehicle does not start due to the baery be limited as follows:
being discharged, Our third party provider shall arrange General condi
ons
to jumpstart the baery. Neither the supply of parts or a) You may register one vehicle against this
replacement elements, nor materials in general are included membership. The assistance services provided will
in this service. also cover Your passenger car if another authorized
driver is driving. If You register a two-wheeler then
A5.4. Towing of the Registered Vehicle only You may use the assistance services provided
In the event that Registered Vehicle is immobilized due to the in this Membership. If You change Your vehicle, You
breakdown or accident and “Onsite Preliminary Support” must send Your RC copy for approval by CPP before
is not possible, our third party provider shall arrange for the Registered Vehicle is changed.
towing of the Registered Vehicle to the nearest workshop
or garage. These services shall be provided using equipment Restricted exclusions:
deemed most suitable. Only premium cars and automa
c a) If the Registered passenger car is over the age of
transmission cars shall have preroga
ve of being towed 8 years or Registered two-wheeler is over the age
on flatbed trucks, wherever available. In case the removal of 5 years, the assistance s
pulated in A5.1 – A5.4
or extrac
on of the Registered Vehicle is needed, We shall (inclusive) will not be provided.
arrange the service on payable basis. These costs shall be General Exclusions
paid on-spot by You directly to our third party provider. a) If Your Registered Vehicle has not been maintained
A5.5. Replacement Keys regularly as per manufacturer guidelines and thus is
If keys of the Registered Vehicle are lost or misplaced, Our not in roadworthy condi
on.
third party provider shall arrange delivery of duplicate set b) In any case, if You or any other beneficiary refuses
from Your registered address. to pay for the services oered on chargeable basis,
your Membership will be cancelled.
A5.6.Fuel Delivery c) Any event when You or any other beneficiary
If the Registered Vehicle runs out of fuel, Our third party is found to be in any of the situa
ons that are
provider will arrange to get delivered up to 5 litres of fuel indicated below:
(petrol or diesel only) for passenger cars and up to 2 litres
of fuel (petrol only) for motorbikes. The cost of fuel shall be 1. The state of intoxica
on or under the influence
paid by You on delivery on the spot to Our representa
ve. of alcohol, drugs, toxins or narco
cs not
medically prescribed or medically prescribed,
A5.7. Emptying of the Fuel Tank but not consumed as per dosage.
If, due to an error, the Registered Vehicle’s tank is filled with 2. Lack of permission or corresponding license
the wrong fuel, Our third party representa
ve shall bear the for the category of the Registered Vehicle or
cost of emptying it. In case this service is not feasible, the viola
on of the sanc
on of cancella
on or
Registered Vehicle shall be towed to the nearest workshop/ withdrawal of them.
garage. d) Any event where breakdown is caused by
A5.8. Flat Tyre Support deliberately inflicted damage, vandalism, arson or
If the Registered Vehicle has a punctured or burst tyre, Our par
cipa
on in a criminal act or oence.
third party provider will arrange to take care of changing it e) Any past history where You or any other beneficiary
with the spare tyre carried in the Registered Vehicle. In case has on two prior occasions misused or abused the
where spare tyre cannot be used Our third party provider services.
will arrange to either tow the Registered Vehicle to the f) Those accidents resul
ng from the illegi
mate
nearest tyre repair shop or accompany You to nearest tyre removal of the Registered Vehicle.
repair shop and back to the Registered Vehicle. You shall pay g) Those accidents or breakdowns that are produced
directly repair charges to the tyre repair shop. In such cases when You or any other beneficiary have infringed
We and Our third party supplier/service provider shall not upon the regulatory ordinances as far as the
be liable for the quality of workmanship of such repairs. requisites and number of persons transported,
weight and means of things and animals that can
A5.9. Coordina on of local taxi be transported or the form of handling them as long
In the event that breakdown takes place more than 50 kms as the infrac
on has been the determining cause of
away from place of residence and the “on site” preliminary the accident or the causal event of the incident.
support as men
oned above is not possible, and Your h) Any vehicle involved in or liable to be involved in a
Registered Vehicle is towed to workshop or garage, We legal case prior to or post immobiliza
on.
shall assist You by co-ordina
ng and arranging for a local i) Events happening where the vehicle lacks
taxi, wherever required. This service is to enable You to documenta
on or requisites (including the
accompany the Registered Vehicle to the dealership or Technical Inspec
on of the Vehicles and Obligatory
travel to the nearest convenient place. In this case We shall Insurance) legally necessary to ply on public roads in
merely be a facilitator and shall not be held responsible for the country where the Registered Vehicle is found.
quality of services. All monetary or other transac
ons shall j) Events caused by fuels, mineral essences, and
be directly between You and the service provider. Our role other inflammable, explosive or toxic materials
shall end as soon as the contact details are provided to the transported in the Registered Vehicle.
customer (i.e., You). In case such services are not available k) Any public vehicle like ambulances, taxis, police
in that area We shall not be held responsible in any manner, vehicles and/or fire brigade vehicles and any other
whatsoever. vehicle not used for private use are excluded of
 all the services coverage under these general 3. Vehicle headlights not func
onal during day
condi
ons.
me.
l) Luggage that is not suciently wrapped or 4. Illumina
on warning lamps of any non-safety
iden
fied, fragile luggage or perishable products, related lights/service warnings lights which do
and any commercial goods carried in the Registered not render the vehicle immobilized.
Vehicle. 5. Broken rear-view mirror not obstruc
ng rider’s
m) Assistance to occupants of the Registered Vehicle view.
dierent to those defined as beneficiaries. 6. Electronic vehicle security systems, if fied as
n) Any animal carried in the Registered Vehicle. a standard equipment, are faulty but do not
o) The following vehicles are not covered: render it immobilized.
1. Those used for hire or reward, except if A6: Preven ve Maintenance Visit
expressly included above. As part of this benefit, You will be provided with one free home
2. Those used for the transporta
on of goods. visit per year of a technician over the Period of Agreement for
3. Those not powered exclusively by an internal preven
ve maintenance service (Labour only) of Your Appliance,
combus
on engine. for which we have
ed up with Jeeves who is our third party
4. Those with an authorized maximum weight supplier/service provider and will provide this service.
exceeding 3,500 Kg. For deriving this benefit, You are governed by and must adhere
5. Any four wheeler with dimensions greater to the following specific terms and condi
ons:
than: • Preven
ve Maintenance Visit will be provided in India in
i. 2.5 meters in height. the ci
es under coverage network of Jeeves. Its network
ii. 2.5 meters in width. development of new ci
es is in progress. A current list of
iii. 5.1 meters in length. ci
es where this service is provided is available on hp://
p) The following events are not covered under the www.jeeves.co.in
program/services for passenger cars: • This benefit is governed by the terms & condi
ons of
Jeeves, as may be amended from
me to
me. For detailed
1. Boot cannot be opened. terms & condi
ons, please visit hp://www.jeeves.co.in/
2. Non-func
onal horn. However, if the horn terms-condi
on.aspx
is ac
vated incessantly, assistance will be • This oer is not an instrument for payment and shall
provided. be used only for the purpose of availing the preven
ve
3. Faulty fuel gauge. maintenance service of Your Appliance.
4. Non-func
onal speedometer. • Please contact Jeeves at hp://www.jeeves.co.in for
5. Non-func
onal sunroof opera
on. further details or enquiries regarding this benefit.
6. Non-func
onal air-condi
oning. • Our role in rela
on to preven
ve maintenance visit shall
7. Non-func
onal demisters. be limited to that of a mere facilitator, and We shall not
8. Vehicle headlights not func
onal during day in any manner be liable to You for any loss, damage or

me. compensa
on in rela
on to or arising from its use.
9. Non-func
onal seat adjustor but the vehicle
can be driven safely. A7: Movie Subscrip on
10. Illumina
on warning lamp of ABS, airbag As part of this benefit, You will be provided with premium
warning or trac
on control or any such non- subscrip
on pack oered by Eros Now which will enable You
safety related lights/service warnings lights to watch unlimited movies and shows, and access music (which
which do not render the vehicle immobilized. are part of the movies, shows and music library of Eros Now).
11. In the event of passenger doors not opening For deriving this benefit, You are governed by and must adhere
or seatbelts not func
oning and there are no to the following specific terms and condi
ons:
passengers except the driver. • This subscrip
on is issued and governed by the terms &
12. Damaged door glasses or non-func
onal condi
ons of Eros Now, as may be amended from
me to
windows when there are no security or
me. For detailed terms & condi
ons, please visit hp://
weather risks. www.erosnow.com/#!/termsofuse
13. Broken rear-view mirror not obstruc
ng • This oer is not an instrument for payment and shall be
drivers/ riders view. used only for the purpose of availing Eros Now premium
14. Damaged or faulty fuel cap but vehicle has subscrip
on on the supported devices. For details please
sucient fuel to reach the nearest authorized visit hp://www.erosnow.com/#!/geng_started
dealer. • Internet service charges applicable as per the plan availed
15. Windscreen wipers turning faulty in fair by You from Your telecom service provider shall be
weather or vehicle running out of windscreen applicable while accessing Eros Now subscrip
on.
wiper fluid. • Content available on Eros Now premium subscrip
on shall
16. Electronic vehicle security system is faulty but be subject to change at the discre
on of Eros Now at any
do not render it immobilized and the alarm is
me.
not hoo
ng con
nuously. • Please contact Eros Now at hp://www.erosnow.com//#!/
q) The following events are not covered under the contact for further details or enquiries regarding Your
program/services for two-wheelers: subscrip
on.
• Our role in rela
on to Eros Now subscrip
on shall be
1. Non-func
onal horn. However, if the horn limited to that of a mere facilitator, and We shall not in
is ac
vated incessantly, the Services will be any manner be liable to You for any loss, damage or
provided. compensa
on in rela
on to or arising from its use.
2. Faulty gauges and meters.
A8: DITTO TV Subscrip on
As part of this benefit, You will be provided with subscrip
on Term of Membership
of DITTO TV, India’s first ever linear OTT TV pla orm oered by 1) CPP Asset Care Membership is valid only if it is purchased
ZDCL, with which You can watch Live TV, any
me, anywhere within fieen (15) days of purchase of new Appliance.
(and in o ine mode too). 2) Membership is available to the person whose name
For deriving this benefit, You are governed by and must adhere appears in the Welcome Pack only and is non-transferable.
to the following specific terms and condi
ons: 3) You must provide Us with full and accurate informa
on in
connec
on with Your request for the Asset Care services.
• This subscrip
on is issued and governed by the terms & 4) Your Membership begins on the Start Date and con
nues
condi
ons of ZDCL, as may be amended from
me to
me. for the Period of Agreement in return for payment of the
For detailed terms & condi
ons, please visit www.diotv. Fee.
com/policy.
• This oer is not an instrument for payment and shall be 5) Advance payment of the Fees is the essence of the
used only for the purpose of availing services of Dio TV commencement of Our Agreement with You. In case your
on the supported devices. For details please visit www. Fees is funded by our BFL, then You must repay BFL the full
diotv.com amount paid by BFL to CPP on your behalf for purchase of
• Internet service charges applicable as per the plan availed Your CPP Asset Care membership. CPP shall have the right
by You from Your telecom service provider shall be to cancel Your membership without any no
ce to You if
applicable while accessing Dio TV. you fail to repay BFL any amount paid by BFL towards your
• Content available on Dio TV shall be subject to change at CPP Asset Care membership fees.
the discre
on of ZDCL at any
me. 6) In case of Mobile Phone or Tablet, You must install the
• Please write to support@diotv.com for further details or F-Secure SAFE on Your Equipment and must have a
enquiries. working data connec
on. In addi
on to compliance
• Our role in rela
on to DITTO TV subscrip
on shall be with the terms and condi
ons specified herein, You must
limited to that of a mere facilitator, and We shall not in comply with the specific License Agreement and terms
any manner be liable to You for any loss, damage or and condi
ons of F-Secure for use of F-Secure SAFE. They
compensa
on in rela
on to or arising from its use. are available for review at www.f-secure.com It is hereby
A9: TEEWE (HDMI Streaming Device) oer clarified that F-Secure SAFE is the property of F-Secure and
 As part of this benefit, You can purchase TEEWE device F-Secure will always remain responsible and liable for any
(HDMI Streaming Device) at INR 999 (Indian Rupees services / claims arising from the use of F-Secure SAFE by
Nine Hundred and Ninety Nine Only) over the Period of You.
Agreement 7) In case of Desktop/Laptop, You must install the Wardwiz
For deriving this benefit, You are governed by and must Internet Security on Your Desktop/Laptop. In addi
on to
adhere to the following specific terms and condi
ons: compliance with the terms and condi
ons specified herein,
• You will need to call at CPP’s call-centre to place your You must comply with the specific License Agreement
request and terms and condi
ons of Wardwiz for use of Wardwiz
Internet Security. They are available for review at www.
• You will need to pay the amount of INR 999 as per the
wardwiz.inf-secure.com. It is hereby clarified that Wardwiz
op
ons provided to you. Post receipt of payment, the
Internet Security is the property of Wardwiz and Wardwiz
device will be shipped to the address provided by you at
will always remain responsible and liable for any services /
the
me of the transac
on
claims arising from the use of Wardwiz Internet Security by
• TEEWE 2.0 HDMI Streaming Device is a product You.
provided by Mo
vePrime Technologies. Our role in 8) Any change or new addi
on to Your Service shall be
rela
on to TEEWE device shall be limited to that of a in
mated to You at least forty five (45) days in advance and
mere facilitator, and We shall not in any manner be such change shall become applicable to You from the date
liable to You for any loss, damage or compensa
on in of such in
ma
on. However, it is clarified that at F-Secure’s
rela
on to or arising from its use. You will be governed or Wardwiz discre
on, the product (F-Secure SAFE and
by the specific Terms and Condi
ons of Mo
veprime as or Wardwiz Internet Security) features may be added,
applicable to you at the
me of purchase and usage of modified, or removed during the Period of Agreement.
TEEWE device. Limita ons
A10: Card Loss Repor ng Service 1) In the event of the or loss of Cards by You and You request
• If You lose Your card (credit, debit, prepaid, cash and other us to call the Bank / Card issuer to block the same, then
similar cards), You can report a Card Loss to us at our We shall aempt to block that Card with the help of details
24X7 emergency helpline number 6000 4000 (pre-fix STD provided by You on a best eort basis. In the event that
code) or 1800 419 4000 (Toll-free) and We will contact the Your input is required in the form of confiden
al personal
Issuers on Your behalf and ask them to cancel or block Your informa
on number (PIN) or a telephone iden
fica
on
Card. number (TIN) (which cannot be disclosed to a third party),
B: General condi ons We will assist You by conferencing You on the telephone
Please read this sec on carefully as it contains important call with the Issuer in order for You to provide such PIN/TIN
informa on. for authen
ca
on purposes. It is clarified that we will only
contact the card issuer to get Your Card blocked on Your
Eligibility behalf and cannot be held liable under any circumstances
The Service is only available to residents of India who are over for any loss which may be incurred by You at any
me,
the age of eighteen (18). prior or post no
fying the Card Loss to Us, or in case of any
 delay in blocking Your Card by the Bank or Card issuer. Cancelling Your Membership
2) It is hereby clarified that F-Secure SAFE is the property 1) You have a right to cancel Your Membership at any
me
of F-Secure and F-Secure will always remain responsible during the period of agreement. . If You exercise this
and liable for any services / claims arising from the use right to cancel then Your Membership will be cancelled
of F-Secure SAFE by You. You are governed by and must immediately and any payment made by You (or BFL on
comply with the specific License Agreement and terms Your behalf) will be refunded to You (or BFL) as the case
and condi
ons (EULA) of F-Secure as applicable to You. may be.
Our role in rela
on to distribu
on of F-Secure SAFE to You The refund of Membership Fee will be as per the following
shall be limited to that of a mere facilitator, and We shall refund grid:
not in any manner be liable to You for any loss, damage - Within 30 days : Rs. 200 will be deducted and balance
or compensa
on in rela
on to or arising from the use of membership fees will be refunded
F-Secure SAFE. - Aer 30 days : No refund of membership fees
3) It is hereby clarified that Jeeves will always remain No refund of Fee shall be due on cancella
on under any
responsible and liable for any services / claims arising from circumstances if You have used any of the features of the
the use of preven
ve maintenance visit by You. You will be Service or if the cancella
on no
ce is provided aer thirty
governed by the specific Terms and Condi
ons of Jeeves as (30) days from the Start Date.
applicable to you at the
me of usage of Jeeves. Our role in 2) We will cancel Your Membership on wrien no
ce to You
rela
on to this service provided to You shall be limited to if:
that of a mere facilitator, and We shall not in any manner a) We do not receive advance payment of the Fee from
be liable to You for any loss, damage or compensa
on in You (or BFL) on the date it is due; and/or
rela
on to or arising from the use of this service. b) You have failed to re-pay BFL the full amount paid by
BFL to Us on your behalf for Your Membership and We
4) It is hereby clarified that Eros Now movie subscrip
on is are informed by BFL to cancel your membership
the property of Eros Now and Eros Now will always remain c) You have at any
me:
responsible and liable for any services / claims arising from i. Given Us false or materially incomplete informa
on
the use of Eros Now subscrip
on by You. This subscrip
on in rela
on to Your Membership; or
is issued and governed by the terms & condi
ons of Eros ii. Commied a material breach of the terms and
Now, as may be amended from
me to
me. For detailed condi
ons of Your Membership.
terms & condi
ons, please visit hp://www.erosnow. Governing law and Jurisdic on
com/#!/termsofuse. Our role in rela
on to Eros Now movie These terms and condi
ons are governed by and must be
subscrip
on provided to You shall be limited to that of a interpreted in line with the laws of the Republic of India.
mere facilitator, and We shall not in any manner be liable You and We agree that all the disputes/dierences arising out of
to You for any loss, damage or compensa
on in rela
on to or in rela
on to this Agreement shall be referred to the exclusive
or arising from the use of Eros Now Movie subscrip
on. jurisdic
on of and seled only by the courts in Delhi. You and
5) It is hereby clarified that DITTO TV subscrip
on is the We agree that terms and all other communica
ons will be
property of ZDCL and ZDCL will always remain responsible issued in English.
and liable for any services / claims arising from the use Complaints
of DITTO TV subscrip
on by You. This subscrip
on is If at any
me You want to tell Us about a problem with Your
issued and governed by the terms & condi
ons of ZDCL, Membership please call Us on 1860-258-3030 (between 11 am
as may be amended from
me to
me. For detailed terms – 9 pm, Monday – Sunday) or You can write to the Complaints
& condi
ons, please visit www.diotv.com/policy. Our Manager at:
role in rela
on to DITTO TV subscrip
on provided to You
shall be limited to that of a mere facilitator, and We shall CPP Assistance Services (Pvt) Ltd
not in any manner be liable to You for any loss, damage P O Box No 826, Kalkaji Post Oce,
or compensa
on in rela
on to or arising from the use of New Delhi - 110019
DITTO TV subscrip
on. We will do Our best to answer Your query within five (5) working
6) Note that services set out in Sec
on A5 and A6 of this days. If We cannot reply to Your complaint by then, We will
Agreement will not be available Abroad and within send You an acknowledgement leer to keep You informed of
India, this service will be available in the ci
es under the progress.
coverage network of our third party service providers. If any issue which remains unresolved or unanswered for more
Please refer to the specific terms and condi
ons of A6 and than five (5) working days, You may escalate the maer to
A7 in this regard. escala
ons@cppindia.com
We assure You to revert to Your query within forty eight (48)
7) We cannot be held responsible for any loss, damage or hours of receipt of Your query.
fraud (direct or indirect) which might occur to You due to
wrong submission of any informa
on to Us by You or if are Recording calls
unable to provide the Services to You for reasons beyond We record all telephone calls made to Us. We do this to:
Our control or even aer reasonable eorts made by Us. • Provide a record of the instruc
ons We have received from
Payment You;

1) You (or BFL) must pay the Fee to Us on the date it is due • Allow Us to monitor quality standards;
and/or You must re-pay BFL the full amount paid by BFL to • Help Us with sta training; and
Us on Your behalf for Your Membership. • Meet legal requirements.
2) CPP reserves the right to revise its Fee at any point of
me
but it will not change for Your exis
ng Membership. All communica
ons and Membership documents will be in
English unless otherwise agreed.
Your consent cer
ficate for Informa
on Security Management.
By entering into this Agreement You hereby expressly accord Our suppliers/service providers are veed to ensure they
Your consent and authorize us to collect all the required comply with the necessary data protec
on protocol before they
data/informa
on including any sensi
ve personal data or are approved.
informa
on from You under this Agreement. Prior to providing
any informa
on, You have an op
on not to provide the data or We are con
nually reviewing and upda
ng Our security
informa
on sought under this Agreement by sending to us a procedures as new technologies become available. All areas of
wrien no
ce to that eect. Our website where personal informa
on is collected are secure
By entering into this Agreement, You hereby expressly accord and will display the ‘padlock’ symbol for reassurance. Where
Your consent that for the beer performance of this Agreement informa
on is transferred it shall be encrypted using the latest
We may transfer Your data/informa
on to any city within India encryp
on technology commercially available.
or to a country outside India as men
oned herein. If We do Please refer to Our data privacy policy on Our website www.
transfer Your data within or outside India, We will make the cppindia.com for more details.
appropriate checks to ensure that Your data is adequately Who We may pass Your details to and how they would be used
protected.
Remember that upon request, You have a right to see and Upda ng Your records
review all the personal informa
on We hold about You and We may ask Your Issuer / bank to tell Us about changes in Your
if found to be inaccurate or deficient shall be corrected or contact details / details specifically related to the Services
amended as feasible. If You would like to request this, please (subject to any disclosure contract in this regard that You may
contact Our Customer Services Team on 1860-258-3030 have with the Issuer) so We can update Your Membership
(between 11 AM – 9 PM, Monday – Sunday) Please note that records.
there will be a separate administra
on charge for the provision Providing the Service
of this informa
on. Please note that We will not be responsible
for the authen
city of the informa
on provided by You to us as When You take the Membership, We pass Your personal details
required under this Agreement. to Our approved suppliers/service providers to provide some
You have the right to withdraw the consent earlier provided of the services described in Sec
on A. We will only pass to
by You with respect to providing Your data/informa
on sought them the minimum amount of informa
on required for them
by us any
me while availing the Services. Such withdrawal of to be able to iden
fy You, should You need these services. Our
the consent shall be in
mated in wri
ng to us. However, in suppliers will pass Your informa
on (such as Your name, contact
the event that You decide not to provide the data/Informa
on details, etc.) to third par
es to enable them to assist You only in
sought by us or withdraw the consent earlier given by You, then instances when You require help from them.
We retain the right to not provide the services for which such We may pass Your personal informa
on to Our approved
data/informa
on was sought. fulfilment and courier vendors so that We can send
correspondence to You and provide some of the features of the
Data Protec
on No
ce Service to You.
We will use the informa
on You provide to:
Marke ng and Market Research
- Manage Your Membership;
To avoid contac
ng You unnecessarily about products or
- Collect Fees when due; and
services You may already have, We will compare Your details
- Provide the Service to You.
with informa
on on prospect files prepared by Our BFLs. When
We will collect the Fee from the card/ bank account that You We do this We may need to tell Our BFLs/third party suppliers/
have informed Us is the Pay Card / Pay Account. service providers that You have subscribed for the Service
If You use a Pay Card to pay for the Service, We may ask the or hold a product with Us and disclose enough personal data
issuer of that card to tell Us about changes in Your address and to allow Our BFLs/third party suppliers/service providers to
other personal and financial details so that We can update Your iden
fy You on these files.
records. This may include, but is not limited to, asking for new
card or account numbers and for informa
on about changes to We and Our approved suppliers/service providers may also
any of Your personal contact details (e.g. phone or fax numbers, use Your personal informa
on to contact You about goods and
or e-mail addresses). services that might interest You or invite You to take part in
market research surveys. You may be contacted either by post,
We may pass Your personal informa
on to Our approved
phone or e-mail for these purposes. If You would prefer this not
suppliers/service providers, including Our group companies, for
to happen, please let Us know when You register, or call Us at
the purpose of sending correspondence to You and providing
any
me if You change Your mind.
some of the features of the Service to You. They may contact You
by post, landline telephone or, if You have previously agreed, by Grievance regarding Data Protec on issues
email or mobile phone. By taking out Your Membership and by If at any
me You want to tell Us about a problem, discrepancy
giving Us Your address, phone number and email address, You or grievance regarding Your personal data/informa
on/details
agree that We and Our approved suppliers/service providers or the processing thereof, please call Our designated grievance
may contact You using these methods, unless You have told Us ocer Ms. Prachala Singh on 1860-258-3030 (between 11 AM –
not to. If You do not want Your details to be used for these 9 PM, Monday – Sunday) or You can also write to Our grievance
purposes, please let Us know in wri
ng at any
me. ocer at:
How We protect Your data CPP Assistance Services (Pvt) Ltd
We take data security very seriously and go to great lengths to P O Box No 826, Kalkaji Post Oce,
ensure that Your informa
on is protected against unauthorised New Delhi – 110019
use of any kind. We have appropriate measures in place to Our grievance ocer will do his best to expedi
ously redress
safeguard the data We hold. Our Informa
on Security Systems any issues/grievance that You may have within a period of thirty
have been verified by accredita
on in the form of Our PCI-DSS (30) days from the date of receiving Your grievance.
Membership Fees (Special Price for BFL customers (in INR inclusive of all taxes))
Period of APPLIANCE PRICE RANGE  LED TVs
Agreement
Rs. 0  10k Rs. 10k  Rs. 15k  Rs. 20k  Rs. 30k  Rs. 40k  Rs. 70k  Rs. 100k 
15k 20k 30k 40k 70k 100k 150k
1 Year 833 1074 1194 1857 2266 3109 4896 6341
2 Years 1303 1701 1965 2943 4233 5827 8363 10918
3 Years 2088 2921 3668 5180 6816 9602 13736 18454

Annexure 1
List of benefits as applicable and provided to You for the Membership purchased by You
FEATURES OF CPP ASSET CARE  FOR YOUR LED TV
Appli-  Mul- - Road- Single Device - LIVE TV Movies HDMI Comp.
ance  Lin- ven ve  Call Security  Sub- Sub- Stream- Ex-
 gual Mntnc. Asst. Card (phones, - scrip- scrip- ing 
Range Asst. Visit - Block- tablets) ty (lap- on on Device Warr.
Help-  ing top/ (Disc. -
line PC) Vouch- ance
er)
Rs. 0  1 year Yes - - Yes - Yes - - - Yes
20k
Rs. 20k 1 year Yes - Yes Yes Yes Yes - Yes - Yes
 70k
Rs. 70k 1 year Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
 150k
Rs. 0  2&3 Yes - - - Yes Yes - - - Yes
20k years
Rs. 20k 2&3 Yes - - - Yes Yes - Yes Yes Yes
 30k years
Rs. 30k 2&3 Yes - - - Yes Yes - Yes Yes Yes
 40k years
Rs. 40k 2&3 Yes - - - Yes Yes - Yes Yes Yes
 70k years
Rs. 70k 2&3 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
 150k years
Dear Mr Pinki Devi
Dear Date: Date : 27/03/2018
Greetings from Bajaj Allianz General Insurance Company Ltd.
We are pleased to inform you that you have been enrolled as a member under the Extended Warranty program supported by
Group Asset Protection Policy No.: OG-17-9999-9960-00000013 (“Extended Warranty Group Policy” issued by Bajaj Allianz General
Insurance Company Limited). This benefit entitles you for the coverage as an insured beneficiary under the Extended Warranty
Group Policy as a complimentary benefit for your Asset/Appliance (as per details below), on being the ‘CPP Asset Care' customer of
CPP Assistance Services Pvt. Ltd. (Group Policyholder).
You will be covered under the above mentioned Extended Warranty Group Policy for a sum insured of up to the purchase invoice
value of your insured Asset/Appliance for the repair or replacement costs in respect of the insured Asset/Appliance caused by
a breakdown arising out of manufacturing defect and / or due to poor workmanship of the service personnel of the authorized
workshops during the policy period strictly as per the Group Policy Terms and Conditions attached.
Details of Asset/Appliance Insured under Extended Warranty:

Beneficiary Ref. No. AC1151572

Manu. Warr. Period (in years) 1
Beneficiary Ref. No. Manu. Warr. Period (in years)
Manufacturer Name SONY INDIA LIMITED
Insurance Certificate No. OG-18-1000-6610-00692545
Manufacturer Name Insurance Certificate No.
Make SONY LED
Ext. Warr. Start Date 12-MAR-19
Make Ext.Warr. Start Date
Model Ext. Warr. End Date
KD-43X7500E IN5 18893201 Ext.Warr. End Date 11-MAR-21
Model
Serial No. 8002695 Asset/Appliance Sum Insured
Serial No. Asset/Appliance Sum Insured ` 60500

Notwithstanding what is mentioned in this letter, the terms and conditions of Group Asset Protection Policy which is enclosed
herewith shall be applied and prevails.
For any policy related information on the Group Asset Protection Policy, you may call your Group Policyholder on 1800-419-3030
(toll-free) or 1860-258-3030 (Monday – Sunday, 11am to 9pm) or email to cpp.assetcare@cppindia.com or write to your Group
Policyholder at the following address:
Manager – Customer Services
CPP Assistance Services Pvt. Ltd., P O Box No 826, Kalkaji Post Office, New Delhi – 110019
For any claim related query or information, you may call us on 1800-209-1021 (toll-free) (Monday – Sunday, 11am to 11pm) or e-mail
us at ew.cda@bajajallianz.co.in or write to us at the following address:
Manager - Extended Warranty Claims,
Bajaj Allianz General Insurance Co. Ltd., 4th floor, G.E. Plaza, Airport Road, Yerwada, Pune - 411016
Yours Sincerely,
For Bajaj Allianz General Insurance Company Ltd.

Authorized Signatory

CIN: U66010PN2000PLC015329
 GROUP ASSET PROTECTION POLICY of any one Insured Asset in any one Cover Period will not individually or in
POLICY DOCUMENT the aggregate exceed the Sum Insured set against such item in the Certificate
of Insurance.
Whereas as the Insured has made to Bajaj Allianz General Insurance Company Ltd.
SPECIAL CONDITION
(hereinafter called the Company), a proposal which is hereby agreed to be the basis
of this Policy and has paid the premium specified in the Schedule, now the Company 1. The Sum Insured in respect of each Insured Asset must equal the original
agrees, subject always to the following terms, conditions, exclusions, and limitations, purchase price of the Insured Asset.
to indemnify the Insured Beneficiary in excess of the amount of the Deductible and 2. The Insured Asset has been purchased by Insured Beneficiary within six
subject always to the Sum Insured against such loss as is herein provided. months prior to the date on which the Insured Asset has been proposed for
DEFINITIONS Insurance and
The following words or terms shall have the meaning ascribed to them 3. The manufacturing warranty period of the asset is still in force on the date it
wherever they appear in this Policy, and references to the singular or to the has been proposed for Insurance.
masculine shall include references to the plural and to the female wherever 4. The Sum Insured shall stand reduced by the amount of loss that has been
the context so permits: claimed by Insured Beneficiary and cannot be reinstated.
1) Breakdown 5. In the event of a total loss/CTL settlement of claim or exhaustion of sum in-
sured due to payment of partial loss claims, the Certificate of Insurance shall
a) For electrical and mechanical items, Breakdown shall mean the
cease immediately and the Insured shall not be entitled to any refund of pre-
mechanical and/or electrical failure of a physical object that causes it
mium.
to not function in its intended manner
EXCLUSIONS
b) For Furniture, Breakdown shall mean
The Company is not liable for and no indemnity will be provided in respect of
Mechanical operational or structural failure of frames, springs,
any loss to the Insured Asset arising out of, caused by, occasioned by, attrib-
joints, welds, mechanisms (including inclining, reclining, heating, and
utable to or howsoever connected to:
vibrating), motors, levers or hand wands, or power or remote cords
used for sleeper, reclining, and inclining applications. 1. Any claim falling beyond the cover period under Certificate of Insurance.
2) Certificate of Insurance means the Certificate issued to the Insured 2. Deductible:
Beneficiary under the Master Policy/Group Policy which contain details such For Partial Loss Claims: As applicable and mentioned in the Master Policy.
as the Master Policy number, name and address of the Insured Beneficiary, For Total Loss Claims: No deductible is applicable.
the asset description, the Manufacturer's Warranty period, Cover Period,
3. Loss or damage arising out of the Insured Asset not being used in accordance
deductible and the terms and conditions of the coverage.
with manufacturer's general instructions/guidelines.
3) Constructive Total Loss [CTL] : An insured asset will be considered to be
4. Loss or damage for which the manufacturer of the Insured Asset is responsible
a constructive total loss if the cost of repair of the asset exceeds 75% of the
under a guarantee and/or warranty/conditions.
sum insured/balance sum insured of the asset.
5. Loss or damage arising out of improper use of the Insured Asset
2) Deductible means the amount which shall be borne by the Insured
Beneficiary in respect of each and every claim made under this Policy. The 6. Loss or damage arising out of modification or alteration of any nature made
Company's liability to make any payment under the Policy is in excess of the in the electrical circuitry and/or physical/structural construction of the Insured
Deductible. Asset.
3) Group: The definition of a group as per the provisions of group guidelines 7. Where repair work is carried out by persons/agency that are not authorized by
issued by Authority vide circular015/IRDA/Life/Circular/GI Guidelines/2005 the manufacturer or by the Insurer.
dated 14th July 2005 and further amendments, circulars/guidelines/ 8. Inconsequential aspects such as noises, vibrations, warpage, oil seepage and
regulations, if any Issued/that may be issued, from time to time. sensations that do not lead to dismal performance of the Insured Asset.
4) Insured means the Organization/Entity/Group Manager named in the Master 9. Loss or damage to accessories used in connection with the Insured Asset that
Policy were not supplied at the time of purchase of the Insured Asset by the Insured.
5) Insured Beneficiary shall mean members of the group covered under the 10. Replacement of any consumable item of the Insured Asset, including but not
Master Policy. limited to batteries, bulbs, plugs, cables, ribbons, belts, tapes, fuses, filters,
6) Insured Asset means a physical object which is usable movable Article toner or software.
which has value and for which a market value can be ascertained and same 11. Defects or faults that were not covered under the manufacturer's warranty.
is owned/purchased by the Insured Beneficiary which is the subject matter of 12. Loss or damage due to or consequent upon wear and tear and/or gradual
insurance under this Master Policy and mentioned/described specifically on deterioration of the Insured Asset.
the Certificate of Insurance. 13. Loss or damage arising out of improper or abnormal electrical/gas/water sup-
7) Covered Insured Event: means the insured risk covered under the coverage ply or signal connection to the Insured Asset.
under Certificate of Insurance read with these Terms and Conditions. 14. The cost of transporting the Insured Asset to and/or from the place of repair.
8) Master Policy shall mean the group Policy issued to the Insured containing 15. Loss or damage caused by or arising out of the wilful acts or wilful gross
the terms and conditions of the insurance coverage and under which negligence or fraudulent acts of the Insured/ Insured Beneficiary(ies) and/
Certificates of Insurance shall be issued to the Insured Beneficiary. The validity or Insured's/Insured Beneficiary(ies) family and/or Insured's/ Insured Benefi-
of the Master Policy shall be for a period of twelve months as mentioned in ciary(ies) employees
the Group Policy Schedule.
16. Insured/ Insured Beneficiary(ies) consequential losses of any kind and/or legal
9) Policy means the Master Policy Schedule, the Terms and Conditions of Mas- liability of any kind.
ter Policy, Certificate of Insurance issued to respective Insured Beneficiary/ies
and any endorsements attaching to or forming part thereof either on the Cover 17. Failure of parts which are subject to recall by manufacturer of the Insured
period or during the Policy Period. Asset.
10) Policy Period refers to group Master policy period, within which certificates 18. The cost of repairing, restoring or reconfiguring computer software or any
of insurance are issued to members of the group. Also references to Policy system programs.
Period will imply Cover Period of respective Certificate of Insurance/s. 19. Any cost incurred with periodic maintenance of the Insured Asset, including
11) Cover Period means the period as specified in the Certificate of Insurance parts replaced in course of such maintenance operations.
under which the Insured Asset owned by the Insured Beneficiary is insured 20. Loss or damage due to corrosion, rust, denting, scratching, blockages or dust.
and covered as per Terms and Conditions of the Master Policy. The Cover Pe- 21. Where the original serial number is removed, obliterated or altered from In-
riod starts on the expiry of the manufacturer's Warranty Period and shall end sured Asset.
on the specified date mentioned in the Certificate of Insurance issued to the 22. Loss or damage arising out of improper storage or transportation of the In-
Insured Person. sured Asset.
12) Manufacturer's Warranty Period means the period of time for which the 23. The cost of installation of the Insured Assets and/or any optional attachment
Manufacturer provides Warranty for the insured Asset shall be effective/ to the Insured Asset.
available.
24. Loss or damage due to use of non-genuine parts, accessories and/or consum-
13) Sum Insured [SI] means the amount stated in the Certificate of Insurance, ables.
which is the maximum amount (regardless of the number of amount of claims
made) for any one claim and or in the aggregate for all claims by Insured 25. Where there is a change of ownership of the Insured Asset.
Beneficiary under Certificate of Insurance during the Cover Period in relation 26. Mechanical and/or electrical breakdown caused by overloading, strain, over-
to the Insured Asset. running, freezing, excessive pressure, short-circuiting, heating.
COVERAGE 27. Service/maintenance calls which do not involve malfunction or defects in the
Insured Asset due to workmanship or material used by manufacturer.
The Company will indemnify the Insured Beneficiary against the repair or
replacement costs in respect of the Insured Asset belonging to the Insured 28. Damages caused by services performed by service personnel of the non-au-
Beneficiary caused by a Breakdown arising out of manufacturing defect and/or thorized persons or repairer workshops.
due to poor workmanship of the service personnel of the authorized workshop 29. Where the Insured Asset is subject to commercial, rental or profit generation
during the Cover Period provided that the liability of the Company in respect purposes.
30. Loss or damage arising out of any external cause, including but not limited to 2. Reasonable Care
fire, theft, explosion, water damage, acts of God perils, riots/strike/malicious The Insured Beneficiary shall:
damage, - act of terrorism, corrosion, rust, denting, scratching, animal/insect
damage, entry of foreign bodies etc. a. Take all reasonable steps to safeguard the Insured Asset against any
Covered Insured Event.
31. Any circumstance, fact or matter of which the Insured was or ought reasona-
bly to have been aware prior to the commencement of the Policy Period/Cover b. Take all reasonable steps to prevent a claim from arising under this
Period. Policy
32. Ionising, radiation or contamination by radioactivity from any nuclear fuel or 3. Duties and Obligations after Occurrence of an Covered Insured Event:
from any nuclear waste or from the combustion of nuclear fuel. Save as more specifically provided for elsewhere in the Policy, it is a condition
33. The radioactive toxic explosive or other hazardous properties of any explosive precedent to the Company's liability under this Policy that, upon the happening
nuclear assembly or nuclear component thereof. of any event giving rise to or likely to give rise to a claim under this Policy:
34. War, invasion, acts of foreign enemies, hostilities (whether war be declared a. The Insured or Insured Beneficiary shall immediately and in any event
or not), civil war, rebellion, revolution, insurrection, military or usurped power within 14 days give written notice of the same to the Company or any
or confiscation or nationalisation or requisition of or damage to property by or of its representatives and appointees, at the address shown in the
under the order of any government or public local authority. Schedule for this purpose, and in case of notification of an event likely
35. Any loss or damage that arises when the Certificate of Insurance is not in to give rise to a claim to specify the grounds for such belief, and
force due to any reason whatsoever. b. The Insured or Insured Beneficiary shall not abandon the Insured As-
set, nor take any steps to rectify/remedy the damage before the same
36. Exclusion specific to furniture which is Insured Asset:
has been approved by the Company or any of its representatives and
a) Loss or damage caused by stains howsoever caused appointees, and
b) Maintenance, damage caused by normal or ordinary wear-and-tear, in- c. The Insured or Insured Beneficiary shall within 28 days deliver to the
cluding but not limited to Scuffing, scrapes, or other surface abrasions, Company its completed claim form detailing the loss or damage that
including surface scratches on leather or fabrics.. has occurred and an estimate of the quantum of any claim along with
c) Damage to Mattresses, Wicker and rattan furniture, Nubuck, suede or all documentation required to support and substantiate the amount of
exotic leathers, Split-grain leather hides used in seat cushions, back Indemnification sought from the Company, and
cushions, or arm areas, d. The Insured or Insured Beneficiary shall expeditiously provide the Com-
d) Components and mechanisms integrated into furniture, including but pany and its representatives and appointees with all the information,
not limited to adjustable bed frames, sinks, plumbing, robotics, TV assistance, records and documentation that they might reasonably
lifts, electronics, USB ports, electrical outlets, electrical appliances, require, and
fireplaces, clocks e. The Insured or Insured Beneficiary shall allow the Company and its
e) Fading, colour loss, or colour change and/or Cracking and peeling of representatives and appointees to inspect the Insured Asset or any
leather or vinyl other material items, as per ‘the Right to Inspect' Clause.
f) Loss of foam and/or inner spring resiliency (including any impressions *Note: Waiver of conditions (a) and (c) may be considered by the Company
or deformation) at its absolute discretion, in extreme cases of hardship where it is proved to
the satisfaction of the Company that under the circumstances in which the
g) Repairs carried out by persons not authorised by the company/manu-
Insured Beneficiary was placed, it was not possible for the Insured or Insured
facturer.
Beneficiary or any other person claiming on his/her behalf to give notice or file
h) Checking, cracking, bubbling, or peeling of the finish. claim within the prescribed time limit. The decision of the Company shall be
i) Chips, scratches, and/or breakage of glass or any brittle material used final and binding on the Insured or Insured Beneficiary.
in manufacturing or mirrors, loss of silvering on mirrors.
4. Right to Inspect
j) Any loss or defects covered under any warranty/Guarantee/ other
insurance policies If required by the Company, its representatives and appointees, including a
loss assessor or a surveyor appointed in that behalf, shall in case of any loss/
k) Damage caused by fire, smoke, flood or other natural disaster, theft or
damage or any circumstances that have given rise to a claim under the Policy
vandalism.
be permitted at all reasonable times to examine into the circumstances of
l) Damage caused by structural problems or appliance malfunctions such such loss/damage. The Insured or Insured Beneficiary shall, on being required
as, but not limited to, leaks from air conditioners, skylights, roofs, wa- so to do by the Company, produce all books of accounts, receipts, documents
ter heaters, or water pipes. relating to or containing entries relating to the loss or such circumstance in his
m) Furniture that is used for commercial, institutional or rental purposes. possession and furnish copies of or extracts from them as may be required by
n) Furniture that has been mishandled, neglected, or abused other than the Company so far as they relate to such claims or will in any way assist the
intended use as specified by the manufacturer. Company to ascertain in the correctness thereof or the liability of the Company
o) Furniture sold “as is” or floor samples. under the Policy.
p) Furniture showing signs of infestation, including but not limited to 5. Contribution
insects, rodents, termites and cockroaches. If, at the time of any claim, there is, or but for the existence of this Policy,
q) The effects of weather conditions upon the product such as but not would be any other policy of indemnity or insurance in favour of or effected
limited to sunlight, wind, weather, rusting, radiation, corrosion. by or on behalf of the Insured Beneficiary applicable to such claim/Insured
Asset, then the Company shall not be liable to pay or contribute more than its
CLAIM SETTLEMENT rateable proportion of any loss or damage.
In the event of a loss, the basis of loss settlement shall be as follows:
6. Subrogation
1. Where an Insured Asset can reasonably be repaired or reinstated at a cost
less than the replacement cost, the Company will indemnify the Insured Ben- The Insured Beneficiary under the Certificate of Insurance shall at the expense
eficiary in respect of the expenses necessarily incurred to restore the Insured of the Company do or concur in doing or permit to be done all such acts and
Asset to its state immediately prior to the happening of the Covered Insured things that may be necessary or reasonably required by the Company for the
event. No depreciation will be deducted. purpose of enforcing any civil or criminal rights and remedies or obtaining
relief or indemnity from other parties to which the Company shall be or would
2. In the case of a total loss/Constructive Total Loss [CTL] the Company shall become entitled or subrogated upon the Company paying for or making good
indemnify the Insured in respect of the restoration or replacement costs any loss or damage under the Certificate of Insurance whether such acts and
subject to maximum of the Sum Insured set against the Insured Asset in the things shall be or become necessary or required before or after the Insured
Certificate of Insurance, subject to a depreciation of 10% per annum from the Beneficiary(ies) indemnification by the Company.
date of Invoice of the Insured Asset
3. Claims subsequent to the payment of partial loss claim(s) shall be considered 7. GROUP DISCOUNT
as a Constructive Total Loss [CTL] if the cost of repairs exceeds the remaining Applicable group discount will be as per the table below
SI after payment of the partial loss claim.
4. The Company may at its Option repair, reinstate or replace the Insured Asset Group Size Group Discount
damaged or destroyed, or any part thereof instead of paying the amount of
loss or damage Upto 500 0.00%
5. The Company shall be entitled to retain any defective part replaced under the
Policy with all subrogation rights. 501 to 1000 3.80%
GENERAL CONDITIONS
1001 to 2000 4.80%
1. Due Observance
The due observance of and compliance with the terms, provisions, warranties 2000 and above 5.10%
and conditions of this Policy insofar as they relate to anything to be done
or complied with by the Insured/Insured Beneficiary shall be a condition
precedent to any liability of the Company under this Policy. Note - Group discount will be applicable on the group size at inception of
 the policy. There shall not be any midterm revision of group discount. Subject to provision relating to cancellation, the coverage under the Certificate
8. Fraud of Insurance will terminate on the earliest of the following occurrence:
If the Insured or any Insured Beneficiary under the Certificate of Insurance or a. The expiry date of Cover Period as mentioned in the Certificate of
any one acting on his behalf shall make or advance any claim be in any respect Insurance
fraudulent, or if any false declaration be made or used in support thereof or b. In case of loss/damage, any claim paid up to the Sum Insured as
if any fraudulent means or devices are used to obtain any benefits under the mentioned in the Certificate of Insurance
Certificate of Insurance or if the loss or damage be occasioned by the wilful c. The date that the Insured Beneficiary is no longer member of the group
act, or with the connivance of the Insured Beneficiary, all benefits under the of the Insured.
Certificate of Insurance shall be void and all claims or payments thereunder
d. The effective date of cancellation of Certificate of Insurance by the
shall be forfeited.
Company or Insured , as the case may be, in accordance with these
9. Cancellation of Master Policy/Certificate of Insurance by the Compa- terms and conditions of the Policy
ny
12. Transfer
a. The Master Policy may be cancelled by the Company at any time
Transferring/assigning of Interest in this Policy to anyone else is not allowed.
before the expiry of the Policy Period of Master Policy by giving at
least 15 days written notice to the Insured. Provided however if 13. Automatic Termination
the Company cancels the Master Policy even then the respective The cover for the Insured Beneficiary shall terminate immediately in the event
Certificate of Insurance/s issued to various Insured Beneficiaries shall of admissible claim and settlement of 100% Sum Insured mentioned in the
be valid for the Covered Period, unless the Certificate of Insurance is Certificate of Insurance.
also cancelled by the company. 14. Dispute Resolution
b. The Certificate of Insurance may be cancelled by the Company at any a. If any dispute or difference shall arise as to the quantum of claim to
time before the expiry of the Covered Period by giving at least 15 days be paid under this Policy (liability/claim being otherwise admitted by
written notice to the Insured and Insured Beneficiary. the Company), such difference shall independently of all other question
c. If the Certificate of Insurance is cancelled by the Company prior to be referred to the decision of a sole arbitrator to be appointed in writ-
commencement of the Cover Period mentioned in the Certificate of ing by the Company and the respective Insured Beneficiary or if they
Insurance issued to the Insured Beneficiary, the Company will refund cannot agree upon a single arbitrator within 30 days of any party [the
100% of the premium to the Insured, Company or the respective Insured Beneficiary] invoking arbitration,
d. If the Certificate of Insurance is cancelled by the Company after the the same shall be referred to a panel of three arbitrators, comprising
commencement of the Cover Period mentioned in the Certificate of of two arbitrators one to be appointed by each of who are the parties
Insurance issued to the Insured Beneficiary the Company shall refund to the dispute/ difference and the third arbitrator to be appointed by
to the Insured a pro-rata premium for the unexpired Cover Period in such two arbitrators and arbitration shall be conducted under and in
respect of the Certificates of Insurance issued prior to the date of accordance with the provisions of the Arbitration and Conciliation Act,
cancellation on which no claim has been lodged. 1996 as amended from time to time. The law of the arbitration will be
e. No refund shall be made in respect of Certificates of Insurance Indian law, and the seat of arbitration and venue for all hearings shall
cancelled by the Company on which claim has been lodged by the be within India.
Insured Beneficiary or a person on behalf of the Insured Beneficiary. b. It is clearly agreed and understood that no difference or dispute shall
f. For the avoidance of doubt, the Company shall remain liable for any be referable to arbitration as herein before provided if the Company
claim that was made prior to the effective date on which the Certificate has disputed or not accepted/admitted the liability/claim under or in
of Insurance is cancelled. respect of the respective Certificate of Insurance.
g. Under normal circumstances the policy shall not be cancelled by c. It is hereby expressly stipulated and declared that it shall be a con-
the company except on the grounds of Fraud, mis-representation or dition precedent to any right of action or suit upon the respective
non-disclosure of material facts or non-co-operation by the Insured Certificate of Insurance read with this Policy that the award by such
Beneficiary. Provided however if Certificate of Insurance is cancelled arbitrator/ arbitrators of the amount of the loss or damage shall be first
due to Fraud, mis-representation or non-disclosure of material facts obtained.
or non-co-operation by the Insured and Insured Beneficiary then the d. It is also hereby further expressly agreed and declared that if the
premium shall be forfeited and no refund of premium shall be made by Company shall disclaim/repudiate the liability to the respective Insured
the Company. Beneficiary for any claim under Certificate of Insurance issued to them,
10. Cancellation by the Insured before the expiry of Master Policy/ and such claim shall not, within 12 calendar months from the date of
Certificate of Insurance: such disclaimer have been made the subject matter of a suit in a court
of law, then all benefits under the Certificate of Insurance shall be
a. During the Policy Period of the Master Policy, the Insured may cancel
forfeited and the rights of Insured Beneficiary shall stand extinguished
the Master Policy at any time by giving at least 15 days written notice
and the liability of the company shall also stand discharged.
to the Company.
i. In the event that these arbitration provisions shall be held to be
b. The Certificate of Insurance may be cancelled by the Insured as under:
invalid then all such disputes or differences shall be referred to
(i) If the Certificate of Insurance is cancelled by the Insured the exclusive jurisdiction of the Indian Courts subject to other
prior to commencement of the Cover Period mentioned in the clauses herein.
Certificate of Insurance issued to the Insured Beneficiary, the 15. Notices
Company will refund, subject to retention of Rs.100 towards
a. Any and all notices and declarations for the attention of the Company
administrative costs per Certificate of Insurance, 100% of the
shall be submitted in writing and shall be delivered to the address
premium to the Insured.
specified in the Certificate of Insurance.
(ii) The Certificate of Insurance may be cancelled by the Insured b. Any and all notices and declarations for the attention of the Insured
within six months of the date of commencement of the Cover Beneficiary shall be posted to the Insured's address stated in the
Period mentioned in the Certificate of Insurance, in which case Certificate of Insurance.
the Company will refund the premium to the Insured on a pro-
16. Governing Law
rata basis by reference to the risk undertaken as provided in
the respective Certificates of Insurance till effective date of The construction, interpretation and meaning of the provisions of this Policy
such termination, subject however to a minimum retention and Certificate of Insurance shall be determined in accordance with Indian
of 25% of premium mentioned in the Certificate of Insurance law. The section headings of this Policy and Certificate of Insurance are
or Rs.100 per Certificate of Insurance whichever is higher in included for descriptive purposes only and do not form part of this Policy or
respect of those certificates of Insurance on which no claim Certificate of Insurance for the purpose of its construction or interpretation.
has been lodged. However no request from the Insured 17. Entire Contract
for cancellation of any Certificate of Insurance shall be This Policy read with respective Certificate of Insurance constitutes the
entertained after completion of six months from the date of complete contract of insurance for the Insured Beneficiary. No change or
commencement of the Cover Period. alteration in this Policy shall be valid or effective unless approved in writing
c. No refund of premium shall be due on cancellation of Certificate of by the Company, which approval shall be evidenced by an endorsement on the
Insurance if a claim has been made by the Insured Beneficiary. Policy/Certificate of Insurance.
d. For the avoidance of doubt, the Company shall remain liable for any 18. Territorial Limits
claim that was made prior to the effective date of cancellation of This Policy and Certificate of Insurance covers insured events of concerned
Certificate of Insurance. Insured Beneficiary arising during the Cover Period within India. The
Note: For avoidance of doubts it is also clarified that since premium is born and Company's liability to make any payment under admissible claims under
paid by Insured and received by the Company, any cancellation or refund of such Certificate of Insurance shall be to make payment to concerned Insured
premium shall always be made to Insured as mentioned in these Policy Terms and Beneficiary within India and in Indian Rupees only.
Conditions/wordings. 19. Renewal Notice
11. Validity of Certificate of Insurance The Company shall not be bound to receive any renewal premium nor give
 notice that such renewal and renewal premium is due. If the Company agrees of Insurance issued to the concerned Insured Beneficiary.
to renew the cover period under the Certificate of Insurance Every renewal Second Step
premium (which shall be paid and accepted in respect of the Certificate of
Naturally, the Company hope the issue can be resolved to the satisfaction of
Insurance) shall be so paid and accepted upon the distinct understanding
Insured Beneficiary at the earlier stage itself. But if Insured Beneficiary feel
that no alteration has taken place in the facts contained in the proposal or
dissatisfied with the suggested resolution of the issue after contacting the
declaration herein before mentioned and that nothing is known to the Insured
local office, please e-mail or write to:
Beneficiary that may result in enhancement of the risk of the Company under
the Certificate of Insurance . No renewal receipt shall be valid unless it is on Customer Care Cell
the printed form of the Company and signed by an authorized official of the Bajaj Allianz General Insurance Co. Ltd
Company. GE Plaza, Airport Road, Yerawada, Pune 411 006,
20. Resolving Issues E-mail: customercare@bajajallianz.co.in
The Company do its best to ensure that its customers are delighted with If the Insured Beneficiary is still not satisfied, he can approach the Insurance
the service they receive from the Company. If the Insured Beneficiary is Ombudsman in the respective area for resolving the issue. The contact details
dissatisfied the Company would like to inform the Insured Beneficiary that the of the Ombudsman offices are mentioned below:
Company has a procedure for resolving issues, as mentioned herein below. Note: Address and contact number of Governing Body of Insurance Council:
Please include your Certificate of Insurance number in any communication.
This will help the Company to deal with the issue more efficiently. Secretary General - Governing Body of Insurance Council
First Step Jeevan Seva Annexe, 3rd Floor, S.V. Road, Santacruz (W), Mumbai - 400 054
Initially, it is suggest that the Insured Beneficiary contact the Branch Manager Tel. No.: 022 - 2610 6889, 26106245, Fax No.: 022 - 26106949, 2610 6052,
/ Regional Manager of the local office of the Company which has issued the E-mail ID: inscoun@vsnl.net
policy. The address and telephone number will be available in the Certificate

Office Details Jurisdiction of Office

Union Territory,District)

AHMEDABAD
Office of the Insurance Ombudsman,
2nd floor, Ambica House, Near C.U. Shah College, Gujarat,
5, Navyug Colony, Ashram Road, Ahmedabad – 380 014. Dadra & Nagar Haveli,
Tel.: 079 - 27546150 / 27546139 Fax: 079 - 27546142 Daman and Diu.
Email: bimalokpal.ahmedabad@gbic.co.in

BENGALURU
Office of the Insurance Ombudsman,
Jeevan Soudha Building,PID No. 57-27-N-19
Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Karnataka.
Bengaluru – 560 078.
Tel.: 080 - 26652048 / 26652049
Email: bimalokpal.bengaluru@gbic.co.in

BHOPAL - Shri. R K Srivastava

Office of the Insurance Ombudsman,
Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Madhya Pradesh
Near New Market, Bhopal – 462 003. Chattisgarh.
Tel.: 0755 - 2769201 / 2769202 Fax: 0755 - 2769203
Email: bimalokpal.bhopal@gbic.co.in

BHUBANESHWAR - Shri. B. N. Mishra

Office of the Insurance Ombudsman,
62, Forest park, Bhubneshwar – 751 009. Orissa.
Tel.: 0674 - 2596461 /2596455 Fax: 0674 - 2596429
Email: bimalokpal.bhubaneswar@gbic.co.in

CHANDIGARH -
Office of the Insurance Ombudsman,
S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Punjab,
Chandigarh – 160 017. Haryana, Himachal Pradesh, Jammu & Kashmir,
Tel.: 0172 - 2706196 / 2706468 Fax: 0172 - 2708274 Chandigarh.
Email: bimalokpal.chandigarh@gbic.co.in

CHENNAI - Shri Virander Kumar

Office of the Insurance Ombudsman,
Fatima Akhtar Court, 4th Floor, 453, Tamil Nadu,
Anna Salai, Teynampet, CHENNAI – 600 018. Pondicherry Town and
Tel.: 044 - 24333668 / 24335284 Fax: 044 - 24333664 Karaikal (which are part of Pondicherry).
Email: bimalokpal.chennai@gbic.co.in

DELHI - Smt. Sandhya Baliga

Office of the Insurance Ombudsman,
2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. Delhi.
Tel.: 011 - 23239633 / 23237532 Fax: 011 - 23230858
Email: bimalokpal.delhi@gbic.co.in
GUWAHATI - Sh. / Smt.
Office of the Insurance Ombudsman,
Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Assam,
Guwahati – 781001(ASSAM). Meghalaya, Manipur, Mizoram,
Tel.: 0361 - 2132204 / 2132205 Fax: 0361 - 2732937 Arunachal Pradesh, Nagaland and Tripura.
Email: bimalokpal.guwahati@gbic.co.in

HYDERABAD - Shri. G. Rajeswara Rao

Office of the Insurance Ombudsman,
6-2-46, 1st floor, “Moin Court”, Lane Opp. Saleem Function Palace, Andhra Pradesh, Telangana,
A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004. Yanam and part of Territory of Pondicherry.
Tel.: 040 - 65504123 / 23312122 Fax: 040 - 23376599
Email: bimalokpal.hyderabad@gbic.co.in

JAIPUR - Shri. Ashok K. Jain

Office of the Insurance Ombudsman,
Jeevan Nidhi – II Bldg., Gr. Floor,
Bhawani Singh Marg, Jaipur - 302 005. Rajasthan.
Tel.: 0141 - 2740363
Email: Bimalokpal.jaipur@gbic.co.in

ERNAKULAM - Shri. P. K. Vijayakumar

Office of the Insurance Ombudsman,
2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M. G. Road, Kerala,
Ernakulam - 682 015. Lakshadweep,
Tel.: 0484 - 2358759 / 2359338 Fax: 0484 - 2359336 Mahe-a part of Pondicherry.
Email: bimalokpal.ernakulam@gbic.co.in

KOLKATA - Shri. K. B. Saha

Office of the Insurance Ombudsman, West Bengal,
Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, KOLKATA - 700 072. Sikkim,
Tel.: 033 - 22124339 / 22124340 Fax : 033 - 22124341 Andaman & Nicobar Islands.
Email: bimalokpal.kolkata@gbic.co.in

LUCKNOW - Shri. N. P. Bhagat Districts of Uttar Pradesh : Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot,
Office of the Insurance Ombudsman, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazi-
6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, pur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki,
Lucknow - 226 001. Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti,
Tel.: 0522 - 2231330 / 2231331 Fax: 0522 - 2231310 Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushina-
Email: bimalokpal.lucknow@gbic.co.in gar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar.

MUMBAI - Shri. A. K. Dasgupta

Office of the Insurance Ombudsman,
3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Goa,
Mumbai - 400 054. Mumbai Metropolitan Region
Tel.: 022 - 26106552 / 26106960 Fax: 022 - 26106052 excluding Navi Mumbai & Thane.
Email: bimalokpal.mumbai@gbic.co.in

NOIDA - Shri. Ajesh Kumar State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh,
Office of the Insurance Ombudsman, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathu-
Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, ra, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad,
Distt: Gautam Buddh Nagar, U.P-201301. Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli,
Tel.: 0120-2514250 / 2514251 / 2514253 Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.
Email: bimalokpal.noida@gbic.co.in

PATNA - Shri. Sadasiv Mishra

Office of the Insurance Ombudsman,
1st Floor,Kalpana Arcade Building,Bazar Samiti Road, Bihar,
Bahadurpur, Patna 800 006. Jharkhand.
Tel.: 0612-2680952
Email: bimalokpal.patna@gbic.co.in

PUNE - Shri. A. K. Sahoo

Office of the Insurance Ombudsman,
Jeevan Darshan Bldg., 3rd Floor,
C.T.S. No.s. 195 to 198, Maharashtra,
N.C. Kelkar Road, Narayan Peth, Area of Navi Mumbai and Thane
Pune – 411 030. excluding Mumbai Metropolitan Region.
Tel.: 020 - 32341320
Email: bimalokpal.pune@gbic.co.in
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F-SECURE SAFE (for smartphone/tablet) Download Instructions
\ Go to https://offer.f-secure.com/cpp-products and enter the product key printed
below:

MDTT5T

Your unique license key will be displayed on the screen

\ Click on the link 'Click here to start using SAFE' which will prompt you to the login
screen, where you will need to create your log-in account
\ Complete your account creation process by confirming the link sent to your e-mail
address
\ Click on the link 'Add device' and follow the instructions given to complete the 'Add
device' process
\ Post adding your device, you will be prompted to download the F-Secure SAFE app
from the appropriate app store on to your device
\ Once the app is downloaded, log-in into your F-Secure account using the credentials
created in the previous step
\ Your F-Secure SAFE subscription is now active on your device!

Benefits of your F-Secure SAFE subscription (for smartphone/tablet)

] Remote device lock, data wipe, location finder
] Safe online life for children with Parental Control
] Up-to-date protection for today's needs
] Worry-free surfing and shopping with Browsing Protection
] Simplified security
] Secure online transactions with Banking Protection

Please redeem this voucher within 90 days of receipt

EROS NOW PLUS PACK Redemption Instructions
\ Go to www.erosnow.com and click on the Sign Up button

\ Click on the link ‘Upgrade to Eros Now Plus pack’

\ Enter your Name, E-Mail ID and Password or click ‘Sign Up with Facebook’

\ Select ‘Have a PROMO CODE?’ link on the Payment Page

\ Enter the Promo Code mentioned below

EN4FB7178F86C2F3C
\ Your subscription is now active. Enjoy endless entertainment for 12 months!

Benefits of EROS NOW Plus pack

] Watch unlimited movies, TV shows and access unlimited music (part of the Eros
Now library)

] Watch content on the device of your choice

] Watch content without advertisements

] Watch on your favourite device, at your convenience

] 12 month subscription

Please redeem this voucher within 90 days of receipt

 Place your appliances
in safe hands
CPP Asset Care is a product provided by CPP Assistance Services Pvt. Ltd.(CPP)
The Asset Care Advantage
CPP Asset Care is a unique protection service that provides
you with a host of exciting o^ers and benefits that you will
love, along with complimentary extended warranty
insurance for your valued appliance.

Multi-Lingual Feature-Related Assistance Helpline

Get exclusive access to a dedicated helpline in multiple languages.
The Asset Care helpline helps you understand features for a range
of products in your home.

Single Call Card Blocking

Block all your valuable credit, debit, ATM cards of all banks by
calling CPP’s toll-free 24-hour helpline (1800-419-4000).

Preventive Maintenance Service

Asset Care comes with a one-time free preventive maintenance
service for your purchased appliance. This includes appliance
cleaning and functional checking. You can avail this service by
calling CPP’s helpline number.

WardWiz Basic Internet Security (for laptop/PC)

WardWiz protects digital content in your devices with real-time
protection against malware, hackers, identity theft harmful and
unsavory web sites.

F-Secure SAFE Device Security (for smartphone/tablet)

F-Secure SAFE Device Security provides protection for your
smartphone/tablet with features such as remote Data Lock &
Wipe, Call & SMS Blocker, GPS Tracking, Parental Control and
Banking Protection.
 Roadside Assistance Services
Asset Care o_ers you roadside assistance services for your car/ bike,
including services such as vehicle towing, flat-tyre support, battery
jump-start, fuel delivery among others. These services are available
in 400+ cities across India, within 50 km from the city center.

LIVE TV Subscription
Asset Care comes with a free 12 month LIVE TV subscription, which
allows you to watch a variety of your favourite channels live on your
device of choice. The subscription includes a 7-day catch-up of
available channels. This service is provided by DITTO TV.

Movies Subscription
Get a free 12-month subscription to Eros Now (Plus Pack) and
watch your favourite movies, TV shows and listen to music on the
device of your choice.

HDMI Streaming Device

Your Asset Care membership allows you to purchase TEEWE 2.0
HDMI Streaming Device at a special price of Rs. 999, instead of the
MRP Rs.2399. TEEWE allows you to convert your TV into a smart TV
and stream entertainment from your smartphone/laptop in HD on
your existing TV. Just call CPP’s call-centre to place your request.

Complimentary Extended Warranty Insurance*

Asset Care provides complimentary extended warranty insurance
for 12/24/36 months post the expiry of manufacturer’s warranty.
Includes coverage (as covered in manufacturer warranty) for
repairs/replacement costs up to the invoice value via nationwide
service repair network with 400+ service center tie-ups.

*Complimentary extended warranty insurance feature is provided by Indian general insurance company under the Group Insurance Policy taken
by CPP for it’s Asset Care customers
 FEATURES OF CPP ASSET CARE - FOR YOUR LED TV

Product Price Product Multi-Lin- Preventive Roadside Single Device Internet LIVE TV Movies HDMI Comp.
Range Term gual Asst. Mntnc. Asst. Call Card Security Security Subscrip- Subscrip- Streaming Extended
Helpline Visit Services Blocking (phones, (laptop/ tion tion Device Warr.
tablets) PC) (Disc. Insur-
Voucher) ance

Rs. 0 - 20k 1 year Yes - - Yes - Yes - - - Yes

Rs. 20k - 70k 1 year Yes - Yes Yes Yes Yes - Yes - Yes

Rs. 70k - 150k 1 year Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Rs. 0 - 20k 2 & 3 years Yes - - - Yes Yes - - - Yes

Rs. 20k - 30k 2 & 3 years Yes - - - Yes Yes - Yes Yes Yes

Rs. 30k - 40k 2 & 3 years Yes - - - Yes Yes - Yes Yes Yes

Rs. 40k - 70k 2 & 3 years Yes - - - Yes Yes - Yes Yes Yes

Rs. 70k - 150k 2 & 3 years Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

About CPP
CPP Assistance Services Pvt. Ltd. is a part of
CPP Group Plc., which has over 30 years of
experience in helping customers.
CPP provides life assistance products that help
consumers cope with the anxieties and
complexities of modern life.

You can find out more about CPP Group

by visiting our corporate site at
www.cppgroupplc.com

Customer care: Corporate address:

1860-258-3030 CPP Assistance Services Pvt. Ltd.
(Monday-Sunday, 11 am to 9 pm) Ground Floor, Wing – A,
LED-APR-2017

Email: cpp.assetcare@cppindia.com Golf View Corporate Tower–A,

www.cppassetcare.in Golf Course Road, Sector – 42,
Gurgaon – 122002, Haryana
CIN: U67120DL2007PTC170592