COVER

LETTER
A goal-driven HR Professional with an in-depth knowledge of establishing and managing
the HR function with larger focus on Learning & Organizational Development and Strategic
HR Business Partnering. My professional expertise include; Training & Development
Programs, Change Management Requirements, E-Learning Management, Employee
Engagement Programs, Retention Strategies, Onboarding Programs and Capacity
Utilization. An overall 16 plus years of work experience clubbed with post graduation in HR
Management makes me an ideal resource in driving organizational change and build
Hemraj Desai strategic alliances with operations to fulfill business objectives and support organizational
Sr. Manager Learning & Development / goals.
HR Business Partnering

PROFESSIONAL SKILLS EDUCATIONAL QUALIFICATION
Organizational Skills − Post graduation in Human Resource
Learning & Organizational Development | Organizational Structure & Transformation | Management (PGCHRM) from XLRI,
Instructional Design Methodology | Behavioral & Development Training | Change Jamshedpur
Management | E-Learning Platform Management | Process/Business Transition | New − BE in Electronics from Dyaneshwar
Hire Training & Methodology | Strategic HR Planning & Partnering | Attrition Vidyapeeth
Management | Employee Engagement | Compliance Requirement Management |
Performance Management | Capacity Planning & Utilization
Managerial Skills
Coaching | Training Needs Analysis | Content Development | Training Delivery Planning
and Methodology | Performance Improvement Analysis | L&D Vendor Coordination &
Management | Executive Dashboards & Reporting
IT Skills
MS Office | Adobe Photoshop | Articulate | MS Visio | Graphic Design | Dreamweaver
Personality Skills
Ability to Communicate Effectively | Friendly | Trustworthy | Self Motivator |
Responsible

WORK EXPERIENCE HIGHLIGHTS CONTACT DETAILS

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− Designed the framework and implemented the senior leadership development − Address: Sai Bliss Apt. 4 Main, 5
program as a part of succession planning deliverable. The program included external Cross, Sanjaynagar, Bangalore:
training programs, job rotation and cross functional leadership mentoring 560094
− Conceptualized and implemented a Supervisory Identification Program with the − Mobile #: +91 – 9739097773
objective of building a pool of potential supervisors as a part of capacity planning and − Email: hemrajdesai@yahoo.com
utilization strategy
− Restructured the organization’s L&D function from a central team to business
specific teams with the aim of building skilled and dedicated training executives for
each business and help improve business efficiency
− Introduced and set-up the E-Learning platform (SkillPort by SkillSoft). Collaborated
with internal and external technical team as well as with business leaders in ensuring
the new E-Learning platform is beneficial to the organization’s training requirements
and migrate the information from existing to the new learning system
PERSONAL DETAILS
− Transitioned business processes to Uruguay and Philippines as a part of business
growth and continuity plan
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DOB: 17 July, 1977
− Initiated a quarterly Employee-Connect program between employees and senior
Nationality: Indian
leaders from the business to bridge the communication gap between the employees
Religion: Hindu (Maharashtrian)
and top management
Marital Status: Married
− Introduced a 30 days employee orientation program, early warning signals for
Passport: Yes
attrition and quarterly newsletters to showcase employee achievements as a part of
Additional information can be provided
employee satisfaction and retention strategy programs
based on request
− Collaborate with senior leaders from Business Operations and HR in driving
organizational change requirements and business performance improvement
programs
− Lead a team of approximately 60 employees including 5 training managers and 2 HR
managers
 RESUME – EMPLOYMENT HISTORY & OVERVIEW

Title: Human Resources Consultant
Edgar Interactive Pvt. Ltd.
Duration: January 2015 to February 2016

Employment Summary: The company provides e-Business solutions through consultation services by identifying, designing and
implementing digital business and e-Business strategies and solutions to retail businesses. I worked as a consultation on a project
basis to provide services on organizational re-structuring, identify and eliminate duplicate processes, re-design and institutionalize HR
policies, design and implement employee engagement framework, design onboarding and development training programs

Key Deliverables:
§ Collaborate with the Founders on re-designing Organizational Structure. Streamlined the hardware manufacturing and inventory
management process, eliminated multiple quality check processes
§ Design the framework for Succession planning and Talent Management for developing skilled supervisors. Introduced middle
management staff within various functions to free up the Founders from getting involved into daily operational tasks
§ Worked with third party technical team to develop E-Learning platform to provide compliance and regulatory training as well as
communicate business change requirements and business process updates
§ Design and institutionalize the framework for Employee Onboarding, Career Development Initiatives and redesign new hire
training methodology and delivery for improved performance
§ Develop framework for Employee Engagement Programs and Rewards and Recognition Programs
§ Revise & redesign the existing HR and Organizational policies

Title: Senior Manager, Human Resources

Altisource Business Solutions Pvt. Ltd.
Duration: August 2009 to December 2014

Company overview & Employment Summary: The company was a Spin-off from Ocwen as an independent company found in 2009.
The company offers end-to-end servicing on US Mortgage Default Management services and IT solutions related to mortgage
servicing. I was responsible to manage and lead the L&D and HRBP functions for HR. Responsible to lead a team of 5 training
managers and 2 HR managers and oversee an employee strength of approximately 6000 headcount (India Operations)

Key Deliverables:
§ Organizational Development – Organizational Restructuring, Capacity Planning and Utilization, Job Evaluation & Job Description
§ HR Transformation – Strategize Employee Engagement Initiatives, Implement Employee Career Development Programs, Analyze
and enhance Employee Onboarding Programs, Evaluate/Enhance Retention Strategies and implement industry best practices,
Review and upgrade the E-Learning Management Platform
§ Change Management – Deploy Instructional Design Methodology for Content Development and Training delivery requirements
as a part of change process implementation, Design the Change Communication Strategy, Analyze and evaluate the training
delivery to design post-training plans/initiatives
§ Leadership & Supervisory Development Programs – Review the succession planning feedback to design training requirements for
senior leadership, review the annual performance appraisal feedback to determine the training needs for middle management
staff, Manage external training institutes and evaluate their performance, Identify and propose coaching & mentoring programs
for management staff across levels
§ Employee Talent Management Programs – Conduct Training Needs Analysis to identify skills & knowledge gaps for employees
and determine training and employee engagement needs, Ensure the new hire training curriculum supports business objectives
and deliver skilled staff from training to production, Review and analyze business scores to identify performance improvement
training requirements
§ L&D and HR Business Partnering process efficiency – Review and upgrade the existing Training programs, review and upgrade
the existing employee engagement programs and initiatives, Capacity planning to ensure optimal support from L&D and HRBP
team towards business growth plans
§ Collaborate with Business Leaders in strategizing the Change Management requirements and build framework to communicate
and implement the business process changes
§ Responsible for content development requirements with regards to business related changes, supervisory and leadership
training programs, compliance and regulatory requirements and organizational communication programs
§ Ensure employee awareness on key organizational compliance and regulations requirements
§ Strategize HR and Training requirements during business transitions to new sites
§ Manage E-Learning platform and conduct periodic assessments on policies & regulations and business knowledge to increase
process efficiency and ensure business and client specific compliance
§ Design retention strategies through successful implementation of employee engagement programs, attrition forecasting and
employee exit data analysis and develop framework to enhance employee onboarding
§ Collaborate with operations to analyze capacity utilization within each business for maximum process efficiency
§ Develop L&D and HRBP progress dashboards for monthly, quarterly and annual business reviews

 Title: Manager, Corporate Training
Ocwen Financial Solutions Pvt. Ltd.
Duration: February 2003 to July 2009

Company overview & Employment Summary: Leaders in providing Mortgage Servicing platform to investors in US Mortgage Industry
from Origination processes to early stage default management on residential and commercial real estate. Responsible to provide all
aspects of training & development including e-learning platform management and compliance educational programs
Key Deliverables:
§ Collaborate with Business Leaders to design framework and training needs for Supervisory Effectiveness Programs
§ Review performance scores, annual appraisal feedback and conduct training needs analysis on business processes to determine
the development as well as functional training requirements for supervisors and front-end employees
§ Design and implement the framework to communicate business change requirements
§ Build an efficient new hire training program to ensure successful transition of new hires from training to production
§ Strategize the training delivery methodology such as Instructor-Led, Web-Based (self learning) or Webinar sessions based on the
training programs and business requirements
§ Design and implement behavioral and development training programs for middle management staff
§ Ensure compliance to policies and regulatory requirements through training programs
§ Manage the E-Learning platform
§ Conduct TNI/TNA to identify process knowledge improvement opportunities
§ Collaborate with Business Leaders and external training institutes to organize technical and business management programs
§ Develop L&D progress dashboards for monthly, quarterly and annual business reviews

Title: Customer Relations Associate

Epicenter Technologies
Duration: May 2002 to January 2003

Company overview & Employment Summary: A third-party BPO organization that provided services on early stage as well as
delinquent stage unsecured collections on American Express, Capital One and Provident cards. Worked as a collection agent to secure
payments on past-due debts

Key Deliverable:
§ Responsible for collections on past due accounts ranging from 0 to 90 days on Capital One Bank credit cards

Title: Graphic/Web Designer

Powernet Technologies
Duration: February 2000 to April 2002

Company overview & Employment Summary: An E-Portal designing, development and management company. I was employed as
graphic/web designer. Responsibilities included designing websites/portals and writing the basic HTML structure prior to
programming the content

Key Deliverable:
§ Conceptualization of web-sites/portals, interactive games (Flash/Animation), Structure and Navigational flow, CD presentations,
Video Editing & Sound Editing, Responsible for regular updating of sites.