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  • Tugas 4 Rahmatilla Perencanaan & Evaluasi Kesehatan Jurnal Internasional

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    1) The document discusses strategies for improving the quality of health services and patient satisfaction at community health clinics in North Jayapura, Indonesia. 2) It uses a mixed quantitative and qualitative methodology to analyze how service quality impacts patient satisfaction and identifies obstacles faced by clinic leaders in improving satisfaction. 3) Key recommendations include strengthening basic health services at clinics by reinforcing duties and functions, improving institutions, human resources, financing effectiveness, logistics management, service quality management, and policies supporting community clinics.

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    TUGAS 4 RAHMATILLA PERENCANAAN & EVALUASI KESEHATAN JURNAL INTERNASIONAL

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    1) The document discusses strategies for improving the quality of health services and patient satisfaction at community health clinics in North Jayapura, Indonesia. 2) It uses a mixed quantitative and qualitative methodology to analyze how service quality impacts patient satisfaction and identifies obstacles faced by clinic leaders in improving satisfaction. 3) Key recommendations include strengthening basic health services at clinics by reinforcing duties and functions, improving institutions, human resources, financing effectiveness, logistics management, service quality management, and policies supporting community clinics.

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    40 views2 pages

    Tugas 4 Rahmatilla Perencanaan & Evaluasi Kesehatan Jurnal Internasional

    Uploaded by

    rahmatilla
    1) The document discusses strategies for improving the quality of health services and patient satisfaction at community health clinics in North Jayapura, Indonesia. 2) It uses a mixed quantitative and qualitative methodology to analyze how service quality impacts patient satisfaction and identifies obstacles faced by clinic leaders in improving satisfaction. 3) Key recommendations include strengthening basic health services at clinics by reinforcing duties and functions, improving institutions, human resources, financing effectiveness, logistics management, service quality management, and policies supporting community clinics.

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    The Strategy in Improving Quality of health Services for Patient Satisfaction

    in Community Health Clinic (Puskesmas) North Jayapura, Jayapura City

    Faculty of Political and Social Sciences of Cenderawasih University


    Indian Journal of Public Health Research & Development, April-June 2018, Vol.9, No. 2

    Community Health Clinic (Puskesmas) is the technical implementation unit of


    district/municipal health office responsible for organizing health development in a
    working area. The existence of Puskesmas in the community is very important
    because Puskesmas is the spearhead of health service provided by Local
    Government.

    In this research, the method used is a mixed method that is quantitative and
    qualitative approach, where Quantitative Method will be used to see whether
    service quality will influence patient satisfaction, while qualitative descriptive
    approach is used to obtain data and information that support to make SWOT
    analysis. This research was conducted at Imbi District Public Health Unit of North
    Jayapura District, with sample method using slovin method, using formula and
    with 100 respondents. As for the interview conducted to the Head of Puskesmas
    and also Puskesmas employee. Multiple linear regression analysis with classical
    assumption test control (normality, autorelation and multicolionerity) became the
    main model chosen in this study, after passing the validity test and the reliability
    of the instrument can be concluded: 1. Analyze how the quality of service which
    includes: physical evidence, reliability, responsiveness, assurance and empathy at
    Puskesmas Imbi get good perception from patient; 2. Proving descriptively
    through SWOT analysis, found obstacles faced by the Head of Puskesmas and
    Health Officers in terms of increasing patient satisfaction and formulated
    strategies that can be applied to improve patient satisfaction.

    Pusat Kesehatan Masyarakat (Puskesmas) yang dikembangkan sejak tahun


    1968 merupakan fasilitas kesehatan terdepan dan ujung tombak penyelenggaraan
    pelayanan kesehatan dasar di tingkat masyarakat. Maka, tidak heran jika perhatian
    puskesmas terhadap masyarakat mendapat porsi yang lebih besar pentingnya
    kesehatan masyarakat harus benar-benar mendapatkan perhatian,. Apakah melalui
    penelitian, kegiatan sosial yang berbasis pelayanan masyarakat . Dengan berbagai
    tantangan pembangunan kesehatan terus meningkat peran pelayanan kesehatan
    dasar dan keberadaan Puskesmas sebagai provider utama perlu meningkatkan
    akses pelayanan kesehatan dasar yang berkualitas menjadi salah satu arah
    kebijakan pembangunan kesehatan. Ke depan, peran Puskesmas dalam
    memberikan pelayanan kesehatan dasar harus terus diperkuat.
    Seperti yang digambarkan oleh abstrak di atas perlu menemukan kendala
    yang dihadapi oleh Kepala Puskesmas dan Petugas Kesehatan dalam hal
    meningkatkan kepuasan pasien dan merumuskan strategi yang dapat diterapkan
    untuk meningkatkan kepuasan pasien Puskesmas baiknya menjalankan peran dan
    fungsinya sesuai peraturan yang berlaku dan dalam menghadapi berbagai
    tantangan strategis yang ada, serta rumusan rekomendasi strategi kebijakan untuk
    penguatan pelayanan kesehatan dasar ke depan.
    Adapun rekomendasi Strategi dalam Meningkatkan Kualitas Layanan
    kesehatan untuk Kepuasan Pasien di Klinik Kesehatan Masyarakat (Puskesmas)
    yaitu dengan penguatan pelayanan kesehatan dasar di Puskesmas mencakup
    penegasan tugas pokok dan fungsi, memperkuat kelembagaan, memperkuat SDM
    Puskesmas, meningkatkan efektivitas pembiayaan, pengelolaan logistik obat dan
    alat kesehatan, peningkatan manajemen dan mutu pelayanan Puskesmas, serta
    kebijakan afirmasi bagi Puskesmas di DTPK.

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