Truckcom TE Manual

Service Manual en
TruckCom TE 2.5
Order number: 252340-040

Issued: 2009-12-22
© BT
Document revisions:
Issue date Order Changes

number
2006-11-08 240592 Completely new issue.
2007-11-05 252340 Update
2008-03-17 252340 Update TruckCom 2.0
2008-07-11 252340 Update TruckCom 2.2
2009-04-03 252340 Update TruckCom 2.4
2009-12-22 252340 Update TruckCom 2.5
© BT Service Manual TruckCom TE 2.5

Table of contents
Order No.. Date
252340-040 2009-12-22
1- Table of contents
2 - General ................................................................................................... 3
3 - Connection ............................................................................................. 4
3.1 Connection to PC .............................................................................. 4
3.2 Connection to PDA ............................................................................ 5
4 - To install TruckCom TE ......................................................................... 7
5 - Install drivers for

CPC-USB CAN interface ........................................................................... 12
6 - Start TruckCom .................................................................................... 14

6.1 Download license (PC user) ............................................................ 14
7 - Retrieving/downloading the software package ................................. 16

7.1 PC users.......................................................................................... 16
7.2 PDA users ....................................................................................... 17
7.3 Program list ..................................................................................... 17
7.4 Tool button bar ................................................................................ 18
8 - Using TruckCom .................................................................................. 19

8.1 Selecting software files manually..................................................... 21
8.1.1 General software package ................................................ 22
8.2 Functions under General ................................................................. 24
8.2.1 Log-in/Log-out ................................................................... 24
8.2.2 Lift/Lower functions ........................................................... 24
8.2.3 Error log ............................................................................ 25
8.2.4 Truck report ....................................................................... 26
8.2.5 Saving truck reports .......................................................... 27
8.2.6 Hour meter ........................................................................ 28
8.2.7 Date and time .................................................................... 28
8.2.8 Downloading a software package ..................................... 29
8.2.9 Parameters ........................................................................ 30
8.2.10 Height pre-selection .......................................................... 31
8.2.11 Opening a software package ............................................ 31
8.2.12 Impact log .......................................................................... 32
8.2.13 Serial number .................................................................... 32
8.2.14 PIN-code handling ............................................................. 33
8.2.15 Copying the truck’s configurations .................................... 33
8.2.16 Reading off signature ........................................................ 34
8.2.17 Built-in battery charger ...................................................... 34
8.3 Node functions ................................................................................ 35
8.3.1 Parameters ........................................................................ 35
8.3.2 Diagnostics ........................................................................ 37
8.4 Analogue and digital I/O .................................................................. 37
8.5 Status information............................................................................ 38
8.6 Diagnostics...................................................................................... 39
8.7 Learn function.................................................................................. 40
© BT Service manual TruckCom TE 2.5 1- 1

Table of contents
Date Order no.

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1- 2 Service manual TruckCom TE 2.5 © BT

General
Order No.. Date
252340-040 2009-12-22
TruckComTE
2 - General
TruckCom is a communications program that communicates with
trucks equipped with CAN (Controller Area Network).
The software has the following functions:
• Downloads the truck's control programs.
• Check and adjustment of operator/truck parameters and hour
meters.
• Possibility to save the truck parameters (incl, hour meter values) as
a file.
• Checks diagnostic data for various digital inputs/outputs as well as
analogue data, including voltage/current values and certain
temperatures.
The program can be run in Windows®XP Service Pack 2, Windows®
2000 Service Pack 4, Windows® Vista and in the PDA.
The system requires that NET Framework 2.0 SP 1 or later has been
installed.
Note!
There may be some differences in the interface, e.g. the position of
certain buttons, between the PC and PDA versions.

Connection
Connection to PC
Date Order No.
2009-12-22 252340-040
3 - Connection
3.1 Connection to PC
A CAN interface, such as CPC-PP, CPS-USB, or a series interface is
required for connection to the truck.
Note!
The serial interface does not function under Windows Vista!
CPC-PP or CPS-USB
1. Connect CPC-PP to the PC via the printer port or connect CPS-
USB to the PC using the accompanying USB cable.
2. Connect a PC-CAN cable between the CAN-interface and the
truck’s CAN-terminal.
Series interface
You can also use a series interface to connect the PC to the truck. It
must be connected to the computer’s Com Port 1. Then connect the
series interface with the PC-CAN cable.
PC-CAN cable, for connection to the truck
Series interface

Connection
Connection to PDA
Order No.. Date
252340-040 2009-12-22
3.2 Connection to PDA

1. Connect adapter cable or the adapter to the PDA.
Adapter cable
Adapter
2. Connect a series interface to the adapter cable or to the adapter.
Series interface

Connection
Connection to PDA
Date Order No.
2009-12-22 252340-040
3. Connect the PC-CAN cable to the series interface and to the truck.
PC-CAN cable
4. Switch on the PDA by pressing the I/O button.
5. Launch the TruckCom software.

To install TruckCom TE
Connection to PDA
Order No.. Date
252340-040 2009-12-22
4 - To install TruckCom TE
The program is supplied on a CD or via a network as a ZIP file.
• To download TruckCom TE from the network, log onto the Intranet:
T-Sight/Service/Technical Support/Software/TruckCom Program
or at BT-online (distributors).
• Select the 'TruckCom' program from the grey panel on the left-hand
side
• Click on the desired program version.
• Save the zip-file to the PC's hard-drive. Select 'Close' once the file
has been downloaded.
• Right-click on the zip-file and select 'Extract all'. Follow the
extraction guide instructions.
• Start installation by running X:\setup.exe (X=the program's location).
The setup-file can be found in the unzipped folder.
• Follow the instructions in the dialogue boxes.

Connection to PDA
Date Order No.
2009-12-22 252340-040
It is good if you can

avoid changing directory

Connection to PDA
Order No.. Date
252340-040 2009-12-22
Select whether TruckCom is to be installed on a PC or PDA. The

installations files are saved in the C:\Program Files\TruckCom TE
folder.

Connection to PDA
Date Order No.
2009-12-22 252340-040
Installing TruckCom on a PC
Follow the instructions in the dialogue boxes.
Click Install and then Finish
4 - 10 Service manual TruckCom TE 2.5 © BT

Connection to PDA
Order No.. Date
252340-040 2009-12-22
Installing TruckCom on a PDA

If you choose to install TruckCom on a PDA, the installation files must
be copied to the PDA from the PC directory C:\Program
Files\TruckComTE\ and installed in the PDA directory
\SDMMC Disk\Cab files.
The files have the file extension .CAB.
The file TruckCom TE.CAB is the actual application. The other files
contain language settings. You only need to install the language file
relevant to you. To install TruckCom in the PDA, you must make a soft
reset of the PDA. To do this, hold down the (I/O) switch for 15 seconds
and then release it.
© BT Service manual TruckCom TE 2.5 4 - 11

Install drivers for CPC-USB CAN interface
Connection to PDA
Date Order No.
2009-12-22 252340-040
5 - Install drivers for

CPC-USB CAN interface
When the CPC-USB CAN interface is connected to the PC for the first
time, you must also install the interface's drivers. Follow the instructions
in the dialogue boxes.

Install drivers for CPC-USB CAN interface
Connection to PDA
Order No.. Date
252340-040 2009-12-22

Start TruckCom
Download license (PC user)
Date Order No.
2009-12-22 252340-040
6 - Start TruckCom
TruckCom is started:
• by clicking on the TruckCom icon on the desktop
or
• by selecting TruckComTE in the start menu (start/TruckCom TE)
or
• by selecting Programs in the start menu and then TruckCom TE
(start/program/TruckComTE)
or
• from the main menu in EASY (EASY users only)
Note!
Easy-users must synchronise their PDA with the EASY-system
before TruckCom can be used for the first time.
6.1 Download license (PC user)

The first time TruckCom is started, a license is retrieved from
TruckCom’s license server.
If you have access to the BTWorld domain, the license installation will
be performed automatically in the background.
If you do not have access to BTWorld or if you experience problems
with the network connection or the license server, the following
dialogue box will be displayed:

Start TruckCom
Download license (PC user)
Order No.. Date
252340-040 2009-12-22
The serial number of the computer's hard disk will be the entered in the
serial number field.
Go to the license web page if the dialogue box is shown:
https://extranet.btworld.net/truckcomlicense
This is how to retrieve the TruckCom license:

If you do not have access to this web page, to gain access to the
TruckCom license page you must log in using the following user name
and password:
User name: BTWORLD\TC_USER
Password: Howdy@0910
• Enter Serial Number from the TruckCom dialogue box in the Serial
Number field on the web page.
• Enter user name in the TruckCom User field on the web page.
• Click on Get Licence.
• Enter Licence Key from the web page in the Licence Key field in the
dialogue box TruckCom and press Save.
You will now be informed that the license key is valid.
TruckCom is now ready to use on your PC.

Retrieving/downloading the software package
PC users
Date Order No.
2009-12-22 252340-040
7 - Retrieving/downloading the
software package
7.1 PC users
• To download software from the network, log onto the Intranet:
T-Sight/Service/Technical Support/Software/Truck Program
• Select the Truck program from the grey panel on the left hand side
• Select the folder for the relevant truck family
• Select truck software.
• Select 'Save' in the dialogue box that opens. The 'Save As' dialogue
box then opens.
• Locate TruckCom's installation directory in the directory structure.
• Save the file in the Packages directory.
• New software packages will be installed when TruckCom is next
launched.
Note!
The files must not be extracted manually. Do not use the unzip
function.

PDA users
Order No.. Date
252340-040 2009-12-22
7.2 PDA users

• To download software from the network, log onto the Intranet:
T-Sight/Service/Technical Support/Software/Truck Program
• Select the Truck program from the grey panel on the left hand side
• Select the folder for the relevant truck family
• Select truck software.
• Select 'Save' in the dialogue box that opens. The 'Save As' dialogue
box then opens.
• Save in a suitable location on the computer.
• Synchronise the PC and the PDA.
• Copy the program file from the PC to the PDA.
• On the PDA, save the file to the SDMMC memory card immediately
under the TruckCom directory.
• New software packages will be installed when TruckCom is next
launched.
Note!
The files must not be extracted manually. Do not use the unzip function.
7.3 Program list
a) OK in the start window closes the application.

OK in other windows closes the current window.
Note!
Other symbols are used in the program list. These are PDA-specific.
Information about these may be found in the PDA documentation.

Tool button bar
Date Order No.
2009-12-22 252340-040
7.4 Tool button bar

Top toolbar
a b c d
a) Button for returning to the start page
b) Update button
c) Button shows the TruckCom version number
d) Button for opening/closing keyboard (PDA only)
Bottom toolbar
e f g
e) Button for cancelling the current operation
f) Selection of settings
g) Button for selecting input methods (PDA only)
Settings
h) Selection of interface “Castor”/”CPC”

j) For CPC interface: Selection of ECP printer port or USB port.
h) If the CAN-key function is required, click the box and press Castor in
the start window while the truck is connected to a PC or PDA.
The CAN-key function does not work with the general software
package.

Using TruckCom
Tool button bar
Order No.. Date
252340-040 2009-12-22
8 - Using TruckCom
When you start the software, the fields in the screen are empty and you
must select Connect to enter the truck’s software.
When you click Connect, TruckCom indicates the different connection
steps in a text line.
The truck’s different units are called nodes. All nodes are identified
when the truck’s software configuration files are read.
The on-screen fields are updated once a connection with the truck has
been established. The truck’s status is also shown then.

Using TruckCom
Tool button bar
Date Order No.
2009-12-22 252340-040
All detected nodes are shown in the node list and are indicated by OK/
Not OK. Nodes and available TruckCom functions may look different
depending on which truck has been connected.
Note!
You must know how the truck is configured. The node list also lists
possible option nodes. These nodes may be present in the truck. If,
for example, SEU is present in the truck and is functioning, the node
should be detected as OK. SEUopt/Not OK either means that SEU is
not present in the truck or that the node is present but is not OK.
If the article number of the software package is blue, this means that
new package information is introduced.
Click on the article number for information about changes to the
program from the earlier version.

Using TruckCom
Selecting software files manually
Order No.. Date
252340-040 2009-12-22
8.1 Selecting software files manually

If the software package in question is not detected, a list of suitable
configuration files is displayed. If no suitable configuration files are
found, all configuration files are listed. A configuration file can be
temporarily selected from the list.
Note!
If another package than that in the truck is opened, the configuration
of this package will be shown and used. This may mean that the
information displayed does not correspond exactly with the truck's
configuration, as the various software packages may differ from one
another.

Using TruckCom
Date Order No.
2009-12-22 252340-040
8.1.1 General software package

If a suitable package cannot be found, e.g. if the truck uses old software
or if the software on the PDA or PC has not been updated, you can
select a general software package according to the truck model. There
are a number of general software packages for Riders, Walkies, VCE
and also electric counterbalance trucks. If using a general package, not
all the truck and node functions will be displayed, e.g. no descriptive
text on parameters and I/O. For supplementary information, refer to the
service manual for the specific truck.
Screen shot – Start-up using general software

package
The image shows how the screen will look when running a general
software package. Note that the term Generic is used for truck model
and package.

Using TruckCom
Order No.. Date
252340-040 2009-12-22
Example of screen shots without descriptive texts

The images show that descriptive texts, e.g. for parameters, are not
displayed when running a general software package. For
supplementary information, please refer to the service manual for the
specific truck.
Note!
The check box "Run Faster" is only found in the PDA-version

Using TruckCom
Functions under General
Date Order No.
2009-12-22 252340-040
8.2 Functions under General

General can be selected in the Node combo-box. Once General has
been selected, options visible under Action include, for example, error
log, truck report, hour meter, date and time, software package
parameters, height pre-selection and open software packages. Options
will vary depending on the truck.
8.2.1 Log-in/Log-out
If there is support in the truck for service functions, the truck must be
logged into service mode in order for the functions to be activated.
8.2.2 Lift/Lower functions

NOTE:
The function must not be used and will be discontinued.

Using TruckCom
Order No.. Date
252340-040 2009-12-22
8.2.3 Error log

Registered errors are listed under Action/error log. Numbers will vary
depending on the truck. For a detailed description of a particular error
code, highlight the error code and the relevant information will be
displayed in the field. The detailed information section contains buttons
for scrolling through the error code descriptions.
To erase the error code log, click on Delete. On clicking Delete, a

dialogue box appears where you can confirm or cancel deletion.
Note!
For VCE trucks, this function is to be used with the truck in logged-
out mode.

Using TruckCom
Date Order No.
2009-12-22 252340-040
8.2.4 Truck report

You can generate a truck report containing information about the hour
meter, error code log, parameters and package number, for example.
The information stored in the report varies depending on the truck. The
fields can be completed and included in the report. The machine
number is mandatory and must be entered in order to generate a truck
report.
Once the truck report is generated, report status and status text are
displayed. When the report is ready, the buttons Save and View are
activated.
View allows the report to be reviewed before being saved to the PDA or
PC.
The Upload button is used to send truck reports via synchronisation. To
send a generated truck report, select Upload and the report will be sent
during the next synchronisation procedure (EASY technicians).
Note!
For VCE trucks, this function is to be used with the truck in logged-out
mode.

Using TruckCom
Order No.. Date
252340-040 2009-12-22
8.2.5 Saving truck reports
1. Name the file in the ‘a’ field.

2. In field ‘b’, specify the folder where the report is to be stored. A
suitable folder name is TruckCom Truckreport.
3. Select storage media in the ‘c’ field.
With PDAs, it is preferable to choose memory card SDMMC.
With PCs, save the report in the usual way. In order to open saved
reports, open the file from the location where it was saved.
If you want to print a truck report generated using a PDA, you must
first synchronise with a PC and print it from there.

Using TruckCom
Date Order No.
2009-12-22 252340-040
8.2.6 Hour meter

The hour meters are shown in a list. The hour meter values can be
saved to a file and then be updated using the saved file. To change
hour meter values, click on the required hour meter. Then choose
Update hour meter, which launches a dialogue box. This dialogue box
asks for confirmation of whether or not changes are to be made to the
truck. The detailed information section contains buttons for scrolling
through the hour meters.
8.2.7 Date and time

Set the date and time in each respective field and then click on Update
date and time.
a: Field where date and time are entered when adjusting,

b: The “Update” button

Using TruckCom
Order No.. Date
252340-040 2009-12-22
8.2.8 Downloading a software package

Note!
out mode.
To download a software package, first click on the New Package
button. The nodes’ software packages are then listed under ‘a’.
Available software in the PC/PDA is listed under ‘b’. The node software
is compared with the program packages selected. If the package
versions do not correspond, the nodes are highlighted in node list ‘c’.
If an update is necessary, click on ‘d’ – Update.
Depending on truck model, you can download software to several
nodes at a time, which not all models allow.
a
c
d e
With the ‘e’ button, you can open a dialogue box where you select a
specific program package.
Emergency download
If there is a problem with the truck’s software and a normal download
cannot be done, there is a possibility to download new software to one
node at a time using Emergency download.
To start the emergency download:
1. Click on Emergency download.
2. Specify which node is to be updated.
3. Click Update.
4. Follow the information in the dialogue boxes shown.

Using TruckCom
Date Order No.
2009-12-22 252340-040
8.2.9 Parameters
Note!
out mode.
All the truck’s parameters can be saved and updated to/from files on a
PDA or PC.
Choosing to update from a file brings up the following screen. Use this
window to select the file you want to update from and click on it.

Using TruckCom
Order No.. Date
252340-040 2009-12-22
8.2.10 Height pre-selection

Note!
out mode.
It is possible to update height pre-selection from a file and to save the
settings to the file. Opening and saving is the same as for truck reports.
8.2.11 Opening a software package

You have the option of opening new software files. Choose a package
by clicking on the list.

Using TruckCom
Date Order No.
2009-12-22 252340-040
8.2.12 Impact log

The impact log shows the ten latest imacts that were so powerful, the
truck was shut down.
The log can be deleted with the Delete button.

The impactn log is only available if the truck parameters are set to
activate the impact sensor.
8.2.13 Serial number

The truck’s serial number is shown. When replacing the mother board,
the serial number can be registered under New machine number. Then
select Update machine number.

Using TruckCom
Order No.. Date
252340-040 2009-12-22
8.2.14 PIN-code handling

Enable/Disable activates and deactivates blocks.
PIN-codes can be saved to a file and read in from a file.
8.2.15 Copying the truck’s configurations

There is a mother board and one or more secondary boards in the
truck. The secondary board functions as back-up. The function is used
to transfer the truck’s configuration between the boards, for example
when replacing the mother board. The configuration data copied are
parameters, hour meters and serial number.
During copying the progress is shown by an indicator under or below

the select buttons.

Using TruckCom
Date Order No.
2009-12-22 252340-040
8.2.16 Reading off signature

The user that carried out the updating of the truck software, copied the
truck configuration or changed the factory parameters leaves a user
signature in the truck. Besides which user who carried out the work, the
date and time is logged.
8.2.17 Built-in battery charger

The charging log shows how many chargings have be done since the
installation of the charger and the battery’s charging capacity.

Using TruckCom
Node functions
Order No.. Date
252340-040 2009-12-22
8.3 Node functions

You can select nodes under Node in the start window. Select functions
under Action. The functions vary depending on the node selected.
8.3.1 Parameters
When you choose a node, its parameters are displayed. The function
for returning all parameters to their standard settings is not active for all
truck models.
When you want to save and update from a file, proceed in the same
way as when saving truck parameters.
To amend parameter values, click on the required parameter in the list.

The following screen (Parameter - Details) allows you to change values
and scroll through the parameters one at a time or ten at a time.
b
a: 1 step at a time, b: 10 steps at a time
Using TruckCom
Node functions
Date Order No.
2009-12-22 252340-040
If the parameter button is inactive, return to the start window and select
Connect. If the parameter button is still inactive, then the parameter is a
factory parameter which the user does not have the rights to change.
To change a value, enter the new value (a) and then click on Update,
‘b’. Confirm the change in the next dialogue box.
Note!
out mode.
Note!
The appearance and functions under Parameter - Details vary
depending on the truck connected.
You can also move between parameters by using the arrow keys.
Select the parameter by pressing enter. If you want to change a
parameter, the input is confirmed with Enter. To exit, press the Esc key.

Using TruckCom
Analogue and digital I/O
Order No.. Date
252340-040 2009-12-22
8.3.2 Diagnostics
The X, Y and Z values for the shock sensor unit (SSU) of the collision
sensor can be displayed.
8.4 Analogue and digital I/O

You can choose which I/Os you want to view by marking the boxes. The
markings remain when you select “Show all”. The Run button enables
real-time reading of the CAN bus. During real-time reading, the button
text changes to Stop.
Note!
The check box "run faster" can only be found in the PDA-version.

Using TruckCom
Status information
Date Order No.
2009-12-22 252340-040
8.5 Status information

The information shown in the status window varies depending on which
node is active, e.g. software version, error codes, load/start version.

Using TruckCom
Diagnostics
Order No.. Date
252340-040 2009-12-22
8.6 Diagnostics
Some nodes support a diagnostic function. The appearance of the
interface varies depending on which diagnosis has been chosen. The
purpose of the diagnostic function is to provide assistance during
troubleshooting. Diagnosis+ lists all diagnoses. I/O shows all I/O. You
can also here select which I/O is to be shown. The images below show
a few examples of diagnoses.
Click on Run to see the values in real-time. The button text then
switches to Stop.

Using TruckCom
Learn function
Date Order No.
2009-12-22 252340-040
8.7 Learn function

It is possible to calibrate certain nodes.
Select the required node under Node in the start window. Under Action
select Learn. A list, ‘a’, containing the functions that can be calibrated is
displayed.
Clicking on a function in the list opens dialogue boxes containing

information on the calibration process (see below).

© BT
SE-595 81 Mjölby
Sweden
www.toyota-forklifts.eu

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Issue date Order Changes

© BT Service Manual TruckCom TE 2.5

4 - To install TruckCom TE ......................................................................... 7

5 - Install drivers for

6 - Start TruckCom .................................................................................... 14

7 - Retrieving/downloading the software package ................................. 16

8 - Using TruckCom .................................................................................. 19

© BT Service manual TruckCom TE 2.5 1- 1

Date Order no.

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1- 2 Service manual TruckCom TE 2.5 © BT

© BT Service manual TruckCom TE 2.5 2- 3

PC-CAN cable, for connection to the truck

3- 4 Service manual TruckCom TE 2.5 © BT

3.2 Connection to PDA

© BT Service manual TruckCom TE 2.5 3- 5

3- 6 Service manual TruckCom TE 2.5 © BT

© BT Service manual TruckCom TE 2.5 4- 7

It is good if you can

4- 8 Service manual TruckCom TE 2.5 © BT

Select whether TruckCom is to be installed on a PC or PDA. The

© BT Service manual TruckCom TE 2.5 4- 9

4 - 10 Service manual TruckCom TE 2.5 © BT

Installing TruckCom on a PDA

© BT Service manual TruckCom TE 2.5 4 - 11

5 - Install drivers for

5 - 12 Service manual TruckCom TE 2.5 © BT

© BT Service manual TruckCom TE 2.5 5 - 13

6.1 Download license (PC user)

6 - 14 Service manual TruckCom TE 2.5 © BT

This is how to retrieve the TruckCom license:

TruckCom is now ready to use on your PC.

© BT Service manual TruckCom TE 2.5 6 - 15

7 - 16 Service manual TruckCom TE 2.5 © BT

7.2 PDA users

7.3 Program list

a) OK in the start window closes the application.

© BT Service manual TruckCom TE 2.5 7 - 17

7.4 Tool button bar

h) Selection of interface “Castor”/”CPC”

7 - 18 Service manual TruckCom TE 2.5 © BT

© BT Service manual TruckCom TE 2.5 8 - 19

8 - 20 Service manual TruckCom TE 2.5 © BT

8.1 Selecting software files manually

© BT Service manual TruckCom TE 2.5 8 - 21

8.1.1 General software package

Screen shot – Start-up using general software

8 - 22 Service manual TruckCom TE 2.5 © BT

Example of screen shots without descriptive texts

© BT Service manual TruckCom TE 2.5 8 - 23

8.2 Functions under General

8.2.2 Lift/Lower functions

8 - 24 Service manual TruckCom TE 2.5 © BT

8.2.3 Error log

To erase the error code log, click on Delete. On clicking Delete, a

© BT Service manual TruckCom TE 2.5 8 - 25

8.2.4 Truck report

8 - 26 Service manual TruckCom TE 2.5 © BT

8.2.5 Saving truck reports

1. Name the file in the ‘a’ field.

© BT Service manual TruckCom TE 2.5 8 - 27

8.2.6 Hour meter