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Sior, Its Distributor, and All The Sales To Excelsior Carried Excelsior's Own Brand Names and Harter

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So, before we get into the case, let understand what the case is all about.

As you can see the question


“Should the company for the first time in its 35 years history, begin a large advertising campaign?”

The whole case is about solution to the question and to find the solution, let’s begin with understanding
the case background.

 Now as you can see, George Norrin was the major owner of western products who has to make
the decision about the campaign.
 If we look into the products, Western Products marketed a variety of power tools, i.e. drills,
generators & concrete vibrators to industrial and construction markets.
 And they entered the chainsaw business 15 years ago.
 At the same time, Jim Dagan decided to retire and sold his company to his friend.
 Even after selling, he remained a passive partner and received 10% of the profits from the
chainsaw division of Western products.
 One important thing, the chain saw accounted for 42% of Western’s sales and 48% of the
company’s profit.

Now coming to the market background.

 Western estimated that it held about 15% market share & it was also 4 th largest manufacturer
for Gasoline-powered chainsaws in its region.
 And these products were usually sold to loggers, farmers, large land owners and homeowners,
so basically the casual users with many trees on their land.
 And at the time Dagan Power saw was purchased, 3/5 th of it’s sales were made through Excel-
sior, its distributor, and all the sales to Excelsior carried Excelsior’s own brand names and Harter
Brand name was used for sales through other companies.
 Mr. Norrin & his chief assistant Kara Smith regularly called a lot of companies and institutions
that were likely to be buyers, but they were not able to visit many of the dealers. In the recent
years they visited only 19 out of 53 dealers in Washington region.
 The company also participated in a number of agricultural fairs, such as the Pacific Nation
Exhibition and also sponsored log-rolling & other contests.
However, to make a note, the company had never advertised either in trade journals or in
magazines.
 Next, Western products manufactured a variety of chain saw models, but they differed primarily
on length of the blade and horse power. But a number of other features were important too for
the customers, ie. Weight, ease of use, weather is has a gas protector, warranty and most
importantly, safety.

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