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Management Test Case Analysis
Management Test Case Analysis
I. CASE BACKGROUND:
FLIPPANT JESSICA
III. PROBLEM:
Jessica’s unbecoming behavior towards older workers and customers.
IV. OBJECTIVES:
Short Term:
To address Jessica’s behavior towards the older employees and customers.
Long Term:
To take necessary steps in helping Jessica relate more effectively to baby boomers
and older coworkers and customers.
Disadvantages:
a. Jessica tend to feel less sure dealing with older employees
b. She may feel less motivated and lower her self-esteem.
Disadvantages:
a. There is often no clear direction.
b. Things are not always in control.
VI. RECOMMENDATION:
In this case, we recommend ACA#1 that Cindy should advise Jessica on effective ways of
treating older employees and customers. Cindy should explain the merit of cooperating
with them and Jessica should express her sense of humor in positive and effective way
so that a friendly environment could be created in the team,
Jessica’s sense of humor was interpreted as sarcasm and flippancy at times and if
advices from her Manager Cindy would not work, we recommend ACA#2 that Cindy
should send Jessica to a diversity training program. As a manager, she may be able to
influence an employee’s attitude if the root cause relates to work conditions or work
environment. Through this diversity training program, Jessica will be aware of the value
of collaborating with people of different cultures, races, genders, beliefs and ideas. This
will also help her to understand how sensitivity applies in the corporate and real world.