QUICK STUDY NOTES 4th Quarter Sir CJ

Republika ng Pilipinas
Kagawaran ng Edukasyon
REHIYON V (BIKOL)
TANGGAPANG PANSANGAY NG MGA PAARALAN NG LUNGSOD IRIGA
SAN AGUSTIN (STAND ALONE) SENIOR HIGH SCHOOL
San Agustin, Lungsod Iriga
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Local Guiding Services NC II
I. Topic: Use of Electronic Resources for Writing
II. Learning Competencies

a. Define the e-resources for writing.
b. Identify the different type of e-resources.
c. Annotate the importance of e-resources in tour guiding
III. Concept Notes/ Discussion
What is E-Resources?
An electronic resource is defined as a resource which require computer access or
any electronic product that delivers a collection od data, be it text referring to full text
base, electronic journals, image, collections, other multimedia products and numerical,
graphical time based, as a commercially available title that has been published with an aim
to being marketed. These may be delivered on CD ROM, on tape, via internet and so on.
Over the past few years, at a numbers of techniques and related standards have been
developed which allow documents to be created and distributed in electronic form. Hence
to cope with the present situation, librarians are shifting towards ne media, namely
electronic resources for their collection developments that the documents of user are better
fulfilled.
The e-resources on magnetic and optical media have a vast impact on the
collections of university libraries. These are most useful due to inherent capabilities for
manipulation and searching, providing information access in cheaper to acquiring
information resources, savings in storage and maintenance etc. and sometimes the
electronic form is the only alternative.
 E-resources (electronic resource) is that. “Information (usually a file) which can

be stored in the form Electrical signal usually, but not necessary on a computer.
Types of e-resources: The e-resources are basically divided in two major types are;
1. Online e-resources, which may include:
 E-journal (full text & bibliographic)
 E-books
 Online databases
 Web sites
2. Other electronic resources may include:
REHIYON V (BIKOL)
 CD ROM
 Diskettes
 Other portable computer databases.
IV. Examples
V. Guide questions:
1. What is electronic resources and it uses for writing?
2. How electronic resources help us on our daily lives?
3. Why the electronic resources is important in tour guiding?
REHIYON V (BIKOL)
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I. Topic: Technical Writing Skills

a. Define the concept of technical writing.
b. Apply the technical writing skills in writing commentary and itinerary.
c. Annotate the importance of technical writing skills.
Technical Writing
Technical writing style that aims to simply complex ideas, such as scientific or
specialized data, into a form that ordinary people can understand and use. A technical writer
helps readers appreciate the information’s value to them, the same way a tour guide helps
tourists appreciate things that are alien to the latter, such as information on cultural or natural
heritage. Technical writing is therefore a skill that tour guides must possess and make use of
in preparing the tour commentary.
Steps in Technical Writing
1. Prepare to write
- Know the purpose of the story that you are going to write the scope or coverage,
and the audience (i.e, who they are what their interest are, where, when, and how
they will consume the info, etc).
2. Look into one’s own experience

- Using examples that you are familiar with and those you have experienced
firsthand makes the story more relatable and easier to understand.
3. Map the story

- Mapping the story provides a good plan and direction so that you will not be
carried away too much. Prepare bullet points or snippets of the main ideas before
providing the details.
4. Consult experts
- Even if you are an expert in your own field, it still helps to consult other experts to
enrich your work.
REHIYON V (BIKOL)
5. Write in the correct style

- Writers must write correctly. Use proper words, tone, and grammar.
Tips in Technical Writing
1. Use proper words
Example: special local food will be served for lunch
Improved example: The tour group will have local cuisine for lunch
“Note the use of cuisine instead of food, and the inclusion of tour group to clarify who
will have this lunch.
2. Use active voice
“Using the same example the improve example follows the active voice format which
easier to read and understand than the passive voice. In the active voice, the subject of
the sentence is the doer of the action.
3. Use the task-based approach
Example: We will meet at 1:00 PM at the same spot. We are here to have lunch and
shop for some souvenirs.
Improved example: We are here to have lunch and then shop for some souvenirs.
After shopping, we will meet at 1:00 PM at this same spot.
“Notice the order of the activities and how they are stated.
4. Use simple language; avoid jargons
Example: nocturnal
Improved example: active at night
5. Use proper grammar
“Match plural subject with plural verbs
Example:(plural subject) tourists
Improved example: (plural verb) eat, dance, shop
Example of subject-verb mismatch: Tourist shops.
While writing presents the text in a clear, direct, and neutral style, writing a
tour commentary should be more creative and interesting. Hence, tour guides must
balance the use of technical writing skills and creativity.
IV. Guide Questions:
1. What is technical writing?
2. How technical writing helps in making tour itinerary and commentary?
3. Why is it important to learn technical writing as tour guiding students?
REHIYON V (BIKOL)
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I. Topic: Costing Principle

a. Define cash advance, budget, and financial report or liquidation;
b. Identify the elements of a financial report; and
c. Explain tour costing procedures.

The Tour’s Cost
Tour Budget
Cash advance – the cash provided by tour company to be brought to the tour. An
advance is a loan which the tour manager or guide needs to liquidate with receipt
upon return from the tour.
Two things in managing cash advance:
1. Sticking to the budget
2. Preparing the financial report
Budgeting is a schedule of expenses. The budget will stay how much is allotted per
activity, and the model of payment (i.e. cash or credit).
Financial report a report comparing planned and actual expenses, and the reason for
deviations. Four elements of financial report:
1. The expense items
2. The planned expenses
3. The actual expenses;
4. The explanation for the difference between the plan and the actual expenses.
Table 1. Tour Budget
REHIYON V (BIKOL)
FOC means free for charge
Pax Account means personal account, the item is not included in the tour cost so the guest
will pay. The financial report will be submitted to the tour supervisor together with the post-
tour report and the customer feedback.
Liquidation is a report comparing the list of expenses with the cash advance, it indicated
how much was unspent or how much more needs to be paid to the employee we got the cash
advance if spending was more than the cash advance.
Tour Costing
Tour Costing refers to the function of determining the amount that goes to each element of
tour, such as payment to suppliers, overhead cost, and profit. Tour costing is a function of the
tour operation business.
Table 2. Tour Costing Structure
Pricing a tour does not stop at the determination of the cost of each element.
Market trends and practices must be analyzed to calculate the optimum selling price. It
also helps to maintain a good relationship with suppliers to enjoy commission and
special rates.
Answer the following questions.
1. What are the definitions of cash advance, budget, and financial report of
liquidation?
REHIYON V (BIKOL)
2. How do we prepare the financial reports?

3. Why is it important to learn the tour costing?
V. Activity
A. Prepare a tour budget
Prepare the budget for an Intramuros tour for three guests that includes Php
75/pax fee at Casa Manila and another Php 75/pax for Fort Santiago, parking fee at
Php 40/car, and a 30-minutes kalesa ride for Php 500.
B. Calculate the tour price
Put a price tag on the aforementioned Intramuros package tour, excluding meals
and airfare but including overnight hotel accommodations at Php 4 000/night on
triple occupancy, Php 2000/day car rental within metro Manila, admin cost
advertising cost, and 15% profit.
REHIYON V (BIKOL)
QUICK STUDY NOTES

I. Topic: Travel & Tour Documents

a. Explain tour travel and tour documents;
b. Enumerate and identify travel and tour documents; and
c. Identify the uses and purpose of a logbook.
The Logbook
To log means to take note of an occurrence in a systematic record. In this regard,

the logbook serves as an important tool for monitoring activities related to a particular
subject. What we take note of depends on the purpose of the logbook. The logbook
usually includes.
1. The date and time log;
2. The name of the person logging the details; and
3. The activity that happened.
In tour guiding, the logbook also serves as an important tool in monitoring the
implementation of tour arrangements, including deviations from the original plan. In fact, one
of thee dictionary definitions of word “log” is the official record of events during a voyage.
Logs must therefore bee entered in the logbook as neatly and as accurately as possible. Here
is a sample of a log sheet page in a logbook:
REHIYON V (BIKOL)
Formats vary depending on the information needs of the tour company, but the main
data required usually include the date, time, activity, and tour staff involved (i.e., name of
driver and tour guide). After accomplishing this a copy can be submitted to the travel agency
to serve as a tour guide after activity report. The report on tour expenses should be attached to
the tour guide’s log sheet.
Another useful log sheet is one used for monitoring luggage. The tour guide can use the
rooming list to monitor the number of luggage per tour participant:
Travel and Tour Documents
1. Tour Voucher – prepared by the tour manager and/or the reservation staff at the
travel agency where the tour guide is assigned. The tour must get a copy of the
voucher from the travel agency prior to the tour. A tour voucher is a sheet of paper
that confirms what the tourist has paid for it. It contains the names of the tourists, the
number of the tourist in the group, the details of the tour itinerary that the guests paid
for, as well as accommodation and transportation details. Upon receiving a copy of
the voucher, the tour guide must reconfirm the reservation for the tour, hotel,
transportation, and meals, if included. Upon the guest’s arrival, checking the tourist’s
copy of the tour voucher is part of the meet-and-greet procedure to ensure that the
copies from ends are identical.
REHIYON V (BIKOL)
2. Rooming list - the list provides name of person/s who will occupy each room in a
particular hotel, as well as their check-in and check-out schedule. This should also
include special arrangements, if any (i.e., smoking room, vegetarian meals, children’s
needs, luggage space, etc.).
3. Confirmation letters from suppliers – prior to the tour, the guide must ensure that
he/she has a copy of confirmation letters from suppliers if applicable. These letters
must the contact details of the suppliers and the details of the reservation.
4. Passport - this is an important personal travel documents for tourists travelling

overseas. The passport is required for tourist to enter and exit a country. It is usually
needed to check-in at hotels. It also provides duly-free shopping privilege. Thus, the
tour guide must remind tourists to secure their passports throughout the trip.
5. The tour guide’s logbook and luggage monitoring sheets – monitoring sheets like
these are important documents that tour guide must pay attention to, as discussed
earlier in this lesson. They help ensure the coordinated and efficient implementation
of the itinerary, so that tourists get a tourism experience and value for money.
IV. Guide Questions

1. What are the different kind of tour and travel documents?
2. Why do we need to learn the different kind of tour and travel documents?
3. How important the log book in tour guiding services?
V. Activity
1. Make a brochures of one tourist spot in your provinces. Indicate the historical and
cultural background, delicacies of the chosen province and other important
information. Save it as jpg or picture then pass on your respective teacher.
2. Make your own business card or calling card with the logo of your company.
Save it as jpg or picture then pass on your respective teacher.
QUICK STUDY NOTES

REHIYON V (BIKOL)
I. Topic: Four Stages of Tour Guiding Techniques

a. Enumerate the pre-tour activities;
b. Identify the pre-departure activities
c. Annotate the importance of complaint management.
1. Pre-tour – this first stage consists of all the preparations necessary for the arrival of
the visitors. For the traditional tour guide this stage includes drawing a cash advance,
receiving and reviewing instructions and inclusions, the review of the rooming list
and tour itinerary, reconfirming arrangements with the tour suppliers, and checking
the list and schedule of optional tours that may be sold to the visitors.
 Be punctual at least one hour prior to the tour commencement.

 Study your tour assignment thoroughly.
 Be aware of the composition of the group. (children, teens, senior citizens, if
foreign know their nationality, their language , culture.
 Review the itinerary i.e. the inclusions and exclusions of the tour.
 Check your transport amenities (luggage, microphones, trash bins).
 Check for special holiday or activity occurring during the tour.
 Be aware of required cash advance, vouchers and tickets.
 Know the vehicle to be used, its plate number, driver’s name and contact.
 Confirm the interest and expectations of the tourists.
 Make sure you have complete names of the guests, cash advances and tour
vouchers.
 Begin with a smile, greeting and introduction, show a warm welcome to the
tourists.
 Always state your name and designation prior to the tour.
 Brief visitors about the purpose of the tour for the day and what to do expect from
it, the locations, events, activities and places of visit.
 Give the distance and traveling time to the destination.
REHIYON V (BIKOL)
Pre-tour Checklist
 Find our what tour have been assigned to you. Some companies provide a briefing
to the tour guides while some provide client information and itinerary via one of
email.
 Review the list of passenger, accommodations, and special arrangements.
 Familiarize yourself with the itinerary and the places that you will visit
 Check id any special event will occur during the tour.
 Consult your superior to confirm and/or make clarifications.
2. Tour Proper – the second stage with the tourist arrivals and ends with the tourist
departures.
 Discuss itinerary, rules and regulations, check other concerns and hand out
essential documents.
 Provide any necessary precautions.
 Provide a brief history of places and events or activities.
 Deliver your spiel/commentary for the tour in a conversational rather than
memorized or noted manner.
 Announce comfort stops and always do a head count after every stop.
 Announce the inclusion of the tour what to expect.
 Do not miss to point-out important landmarks along the way.
 Announce the next day’s itinerary and give instructions.
 End the day/tour by thanking the guests and wishing them a good night or
evening.
ARRIVAL PROCEDURES
Reception – refers to the greeting of the guests at the gateway and assisting them to move to
their place of lodging and to undertake the check-in procedures.
Meet and assist – the management movement starts with the identification and gathering of
the guests in one controlled are and the proper introduction next is the identification and
handling of each individual luggage. Always remember that to avail of and pay for porter
services is optional.
Reporting time – it is always advisable to report at least 30 minutes before the tour’s
schedule departure time this will be able to check the following:
a. Check the vehicle equipment and brief the driver
b. Assemble the people
c. Have time to make last-minute adjustments
REHIYON V (BIKOL)
3. Complaints management
 Listen to your customer’s complaint
 Emphasize and apologize
 Offer and execute a solution
 Follow-up and thank you
4. Post tour
 Gather all collected vouchers
 Prepare tour guide’s report
 Submit tour report immediately after the tour
 Accomplish financial report with receipts, vouchers and other assignments
 Liquidate (if necessary)
IV. Guide Questions
1. What are the activities during pre-tour?

2. Identify the pre-departure activities and explain their importance in your own words.
3. How do you manage the clients complain?
V. Activity
Cross-cultural problems
Below are some cross-cultural situations that might happen:

Discuss and answer each situation and look for;
(a) The problem
(b) A possible plan of action; and
(c) What to do next time to avoid the problem
1. A woman on tour did not bring a sarong for swimming. She tells you that she will
wear her t-shirt and short. She begins walking to the river.
a. A woman on tour did not bring sarong
b. She will wear her t-shirt and shorts
c. I will remind some of her stuff if should recommended in tour
2. A tourist couple is swimming in the river. While they are in the water, they start
kissing each other.
a. It can be possible they can be swallowed by the river
b. It will tell to the couple that river is dangerous so I tell them get out of the river
c. I will tell them immediately always aware in around.
REHIYON V (BIKOL)
3. After taking a swim in the river, everybody gets out to dry off. One woman does not
have a towel and goes to change behind a bush in the nude.
4. It is evening in the village and the Chief pours glasses of Lao whisky for the tourists.
One of the tourists refuses the whisky, but the villager insists that she drink whisky,
thinking that guest is only shy.
5. One of the tourists like Lao whisky very much. He’s very drunk and talks very loudly.
The villagers don’t enjoy the party anymore your guest is too loud and drunk.
QUICK STUDY NOTES

REHIYON V (BIKOL)
I. Topic: Elements of Tour Guiding

a. Discuss the elements of tour guiding
b. Distinguish the each elements of tour guiding
c. Annotate the significance of elements of tour guiding.
Elements of Tour Guiding
1. Professionalism - a person must undergo a training program. In many countries,

one must acquire a license to practice legally. Professionalism is skill or behavior
that goes beyond what an ordinary person would have or behaving in a more
formal or business-like manner.
2. Service - a tour guides provide service, a form of product that is intangible,
perishable, and one those production and consumption happens simultaneously.
3. Interpretation - one of the tour guide’s roles is to educate the tourist about the
meaning and significance of cultural and natural attractions.
4. Physical Elements – tour guides combine services with the physical elements to
create the total tourism experience for clients. Physical elements include hotel
facilities, transport vehicles, parks, and museums.
5. Characteristic of a Tour guide – tour guide must be mature, responsible, patient,
tactful, and sensitive to different cultures. They must also be articulate, quick-
witted, organized, and healthy to cope with the physical demands of the job. They
must show sincere interest in the places where they practice their profession.
6. Communication skills
- Refers to the mastery of a language or number of language
- Tone and quality of voice, overall projection and language meaning
- Body language and directional gesture
- Proper use of communication equipment
7. Rapport with the clients
- Aims to arouse the interest of the clients in order to elicit positive responses
and
appropriate questions.
- Face-to-face and eye-to-eye contact
- Proper way of asking and answering questions
- Polite and unobtrusive way of calling people’s attention.
REHIYON V (BIKOL)
8. Mastery of information and skills

- Stock knowledge by the tour guide through research, interaction with other
guides and self—study.
- For historical and cultural tours – dates and chronology events, important
historical personalities, and the former setting compared to the present usage.
- For natural tripping - necessary skills and factual background information
on the sights and site. Few legends and lore of the sites, flora and fauna of the region,
capacity to highlight and provide distinctions and comparisons with other similar sites
or sights.
- For participatory activities - be able to describe an activity, give general
information of precautionary safety measures and brief the clients on the preparations
required.
9. Knowledge of foreign customs and traditions
- Knowledge of the history, civilization, society and way of life of the
countries/places to be visited.
- Familiarity with the local language and current events.
- Rapport with the locals.
1. What is the importance of having the four elements of tour guiding?

2. How do we maintain the rapport between you and the clients?
3. Why do we need to master information, language and the knowledge in foreign
customs and traditions?
V. Activity
Give an example that showing the elements of tour guiding. Explain and justify
each example.
QUICK STUDY NOTES

REHIYON V (BIKOL)
I. Topic: Ten Commandments of Tour Guiding

a. Discuss the ten commandments of tour guiding,
b. Adopt the ten commandments of tour guiding on their daily life activity;
c. Demonstrate the ten commandments of tour guiding.
Ten Commandments of Tour Guiding
1. Love the tourists

- Tour guides must have the tourist genuinely because they are the reason why tour
guides exist. Sincerity is easy to see. It shows when one is passionate about what
one does.
2. Honor and promote your country
- Tourist appreciate interesting positive information about the places they visit.
Sharing good things about one’s own country helps a tour guide keep the tourist
attention and possibly see them again in their next visit.
3. Respect local culture and heritage
- Respect is the basic traits that all our guides must have. Guides must follow the
rules and proper conduct in the places visited, and they be polite to the hosts or the
people who welcome the tour the hosts and tourists.
4. Be professional at all times
- During the tours, tour guides are at work. Thus, they must show professionalism at
all times, which means, they must carry themselves properly so that they will get
the same respect that is bestowed on the hosts and tourists.
5. Keep on learning
- There is no education quite like the lesson of travel, even if one has been to a
destination several times. Tour guides must continue to learn from nature and the
people around them. They must always strive to sharpen their abilities as well,
such as by learning new trends and technologies. Reading books, newspaper,
blogs, and other references helps a lot.
6. Communicate properly
- Communicate is important aspect of tour guide profession. If a tourist is travelling
with a tour guide, the latter’s ability to communicate greatly contributes to the
tourist’s travel experience.
7. Do not be late
REHIYON V (BIKOL)
- At tour guide’s punctually is the first sign of professionalism and it earns the first
sign of respect from the tourist. Tour guides must always be at the meeting point
before the tourists.
8. Do not provide illegal services
- Honesty is the best policy in any profession. Tour guides must say trustful
information and admit if they do not know the answer to a question.
9. Do not provide illegal services
- Tour guides must not break any law in the country or city they working in, they
must not provide nor tolerate illegal services offered to tourists.
10. Take care of your body
- Tour guides must protect their bodies from too much exhaustion and the effects of
the elements they are exhaustion and the effects of the elements they are exposed
to in every tour. Thus, they must wear proper and comfortable clothes and get
ample rest during tours.
World Federation of Tourist Guide association (WFTGA) Code of Guiding Practice

 To provide professional services to visitor, professional care and commitment, and
to be professional in providing an objective understanding of the place visited,
free from prejudice or propaganda;
 To ensure that as far as possible what is presented as fact is true, and that a clear
distinction is made between this truth and stories, legends, traditions, or opinions.
 To act fairly and reasonably in all dealings with all those who engage the services
of guides and colleagues working in all aspects
 To protect the reputation of tourism in our country by making every endeavor to
ensure that guided groups treat with respect the environment, wildlife, sights,
monuments, local customs, and sensitivities; and
 As representatives of the host country, to welcome visitors and act in such a way
as to bring credit to the country visited and promote is as a tourist destination.
REHIYON V (BIKOL)
IV. Guide Questions
1. What are the ten commandments of tour guiding?

2. How will you show the ten commandments of tour guiding on your daily life activity?
3. Why do we need to learn the ten commandments of tour guiding?
V. Activity
Choose one on the ten commandments of tour guiding and make aa 3 minutes video
presentation of your choice. Either discussing it or act it.

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QUICK STUDY NOTES

I. Topic: Use of Electronic Resources for Writing

II. Learning Competencies

III. Concept Notes/ Discussion

 E-resources (electronic resource) is that. “Information (usually a file) which can

QUICK STUDY NOTES

I. Topic: Technical Writing Skills

II. Learning Competencies

III. Concept Notes/ Discussion

2. Look into one’s own experience

3. Map the story

5. Write in the correct style

QUICK STUDY NOTES

I. Topic: Costing Principle

II. Learning Competencies

III. Concept Notes/ Discussion

FOC means free for charge

2. How do we prepare the financial reports?

QUICK STUDY NOTES

I. Topic: Travel & Tour Documents

II. Learning Competencies

III. Concept Notes/ Discussion

To log means to take note of an occurrence in a systematic record. In this regard,

Travel and Tour Documents

4. Passport - this is an important personal travel documents for tourists travelling

IV. Guide Questions

QUICK STUDY NOTES

Local Guiding Services NC II

I. Topic: Four Stages of Tour Guiding Techniques

II. Learning Competencies

III. Concept Notes/ Discussion

 Be punctual at least one hour prior to the tour commencement.

IV. Guide Questions

1. What are the activities during pre-tour?

Below are some cross-cultural situations that might happen:

QUICK STUDY NOTES

Local Guiding Services NC II

I. Topic: Elements of Tour Guiding

II. Learning Competencies

III. Concept Notes/ Discussion

Elements of Tour Guiding

1. Professionalism - a person must undergo a training program. In many countries,

8. Mastery of information and skills

IV. Guide Questions:

1. What is the importance of having the four elements of tour guiding?

QUICK STUDY NOTES

I. Topic: Ten Commandments of Tour Guiding

II. Learning Competencies

III. Concept Notes/ Discussion

Ten Commandments of Tour Guiding

1. Love the tourists

World Federation of Tourist Guide association (WFTGA) Code of Guiding Practice

IV. Guide Questions

1. What are the ten commandments of tour guiding?

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