User Manual
User Manual
User Manual
4500
Contents
General Information 7
Safety Instructions 8
Introduction 8
About this manual 8
Contact 8
Description 9
Overview 10
Front view 10
Back view 11
Printer installation 12
Non-standard installation 16
First printer startup 17
Installing accessories 18
Status beacon 18
Interface 19
Preview of the main screen 20
Using the user interface 22
Main screen 22
Menu tree structure 23
Navigation 25
Communication 26
Job preview 29
Using function buttons 30
Using the virtual keyboard 32
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Contents
Operation35
Starting up the printer 36
Shutting down the printer 37
Shutting down in regular mode 37
Shutting down in emergency shutdown mode 37
Printing38
Selecting a job to print 38
Starting printing 39
Pausing printing 39
Editing43
User management 44
Changing users 46
Importing/exporting the user database 47
Job editor 48
Job editor modes 50
Adding a field 52
Moving the job in the preview window 53
Changing the preview size 53
Field manager 54
Modifying the field position in a job 55
Modifying the field size 57
Editing field contents and parameters 59
Deleting a field 60
Common field parameters 60
Disabling/enabling field editing 61
Editing a job 62
Creating a job 62
Modifying printing parameters 63
Adding/Editing a Text field 66
Adding/Editing Shape fields 79
Adding/Editing an Image field 82
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Contents
Saving a job 83
Deleting a job (or several jobs) 84
Changing a job name 84
Managing jobs 85
Job manager 85
Information/History87
Printer information 88
Consumables88
Ink system information 90
Printhead information 91
Printer status 92
Software versions 92
Control unit information 93
History94
Statistics94
Message history 95
Exporting history 95
Troubleshooting97
Messages98
List of messages 100
Message handling 102
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Contents
Maintenance115
Preventive maintenance : Cleaning the nozzle plate
116
Replacing the printhead 117
Replacing the control unit 120
Replacing the printer body kit 122
Storing and transporting the printer 124
Storing the printer 124
Transporting the printer 124
Configuration/Transfer 125
General settings 127
Common settings 127
Local settings 128
Date and time settings 129
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Contents
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Contents
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General
Information
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General Information
Safety Instructions
WARNING: before using the printer, please carefully read
the safety and installation instructions and the Safety Data
Sheet (SDS) for the consumables used.
Read safety and operational instructions
Introduction
Thank you for choosing a Markem-Imaje product to fulfill your marking and coding
needs.
Contact
If you have questions about this product, please contact your Markem-Imaje
representative.
http://www.markem-imaje.com
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Description
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Description
Overview
This printer was designed to be user-friendly, providing the user with access only to
those parts needed for daily use, which are easily accessible by simple actions.
Parts limited to maintenance operations are protected and are accessible only by
qualified persons who are appropriately trained.
Front view
6
7
8
4 10
3
1
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Description
Back view
6
1 4
11
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Description
Printer installation
Four versions of the 4500 printer are available:
• 7-nozzle printhead, character height ‑ 13 mm (0.51 in)
• 7-nozzle printhead, character height ‑ 24 mm (0.94 in)
• 16-nozzle printhead, character height ‑ 29 mm (1.14 in)
• 16-nozzle printhead, character height ‑ 56 mm (2.20 in)
The installation kit is the same for each printer, except for differences related to
a specific printhead.
Tools required:
‑ a #5 angle hex (Allen) key
‑ a #3 hex (Allen) key with a ball tip
‑ a drilling machine
It is strongly recommended to install and use the printer/printhead as soon you receive
it in order to secure print quality, printer performance and ensure recommended
printhead preventive maintenance interval
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Description
4x M4 holes 32 mm
32 mm
4x M4 holes
L
32 mm
32 mm
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Description
4
3. Insert the printer stand (4) into
3b
the articulated holder (3b).
Use the #5 angle hex key to
tighten the screw on the articulated
holder (3b), clamping the holder to
the printer stand (4).
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Description
The information on
the required power
supply is given in
Safety Instructions.
2
2a
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Description
Make sure that objects to be labeled are within photocell reach when
the installation is finished.
Non-standard installation
OK
The printer can be installed in any position
except in the “ upside down” position.
a 90º
c
90º
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Description
For more details on starting the printer, creating jobs and sending jobs to
print see the corresponding sections.
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Description
Installing accessories
Status beacon
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Interface
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Interface
Auditory signaling can be enabled so that the touch screen will beep when
pressed. Beeping can be enabled or disabled by pressing:
► ► ► Touch screen beeping on/off
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Interface
14
2
13
3
4
12
11
10 9 8 7 6
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Interface
Main screen
2 3
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Interface
Open Date/Time
●
Manage Calendar
Shiftcode
Field
Counter
management
Printing
Create Text Text file
parameters
●
Administrator Delete Add field Line
●
Advanced
Rename job Delete field Shapes Rectangle
Operator
printing parameters
Other
● available for ,
Tools
* available for
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Interface
*
Tools General Common
Settings
* Display Local settings Setup
● ● Fonts
Images
User Text files
Variables Global variables
management
●
Service Transfer Import All
* Restore
Export Jobs
default settings
●
Tune Upgrade Setup
Fonts
Images
Text files
Unlock Consumables Global variables
History
Events Printheads
Ink system
● available for ,
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Interface
Navigation
The buttons, icons and windows used for operating the interface and navigating
the menus are as follow.
Printing is paused.
Press to start printing the current job.
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Interface
Communication
Dialog boxes
Printer status
GREY
- printing is paused
OR
- the printer is
ready
OR
- the printer is
starting up or GREEN
shutting down the printer is printing
OR
- warning or fault
An optional external status beacon with colored lights can also be used to
monitor printer status.
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Interface
The printer is in
the process of being Grey
started or shut down
Printing is paused
Grey
The printer is ready
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Interface
Information Bar
11:49 Warning
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Interface
Job preview
The main screen displays a print preview of the current job. The default preview size
of the current job is twice (200%) the actual size of the printed job.
If the job preview is too large for the entire image to fit in the preview window,
the remainder of the image can be viewed by dragging the image (1). The image
can also be moved horizontally using the scroll bar (2) to view the remainder of
the image.
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Interface
Function buttons below the screen are available for performing basic operations
regardless of the current screen displayed. The LED indicators next to the function
buttons will change to provide a visual indication of the printer status.
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Interface
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Interface
Text characters are input on screen via a virtual keyboard. Characters include
uppercase and lowercase characters, international characters, digits, symbols, and
special characters.
1 1
2 3
Press (3) to display a keyboard with lowercase characters, digits, and symbols.
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Interface
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Interface
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Operation
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Operation
Starting up the printer
1. Connect the printer to the electrical mains.
The printer goes into standby mode.
The LED next to the button illuminates solid red.
The screen is blank.
To change the user:
Press ► ► ►
OR press the user icon on the information bar.
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Operation
If the operator presses the icon, shutdown will stop and the printer will
return to its previous state.
To shut down the printer immediately, disconnect the power cable from the electrical mains.
To shut down the printer quickly, press and hold the button for 4 seconds.
Disconnect the power cable from the electrical mains, if needed.
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Operation
Printing
The printer is ready for printing only when:
• a valid job has been selected
• the LED next to the button illuminates solid green
• the green start icon appears on the main screen
If a filter is set, the job list displays only those jobs whose names match
the filter setting.
For more information on the colors that fields can be given in a job see
the section entitled "Editing”.
3. Press .
The selected job is sent for printing.
The main screen is displayed showing the selected job in the preview window.
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Operation
Starting printing
If any of the fields in the job exceed the working area of that job, then an
additional dialog box is displayed before printing starts.
If any job field has the attribute "Edit before printing" attached to it, then
the request to make initial settings is displayed before printing starts.
The printer goes into print mode and waits for a signal from the photocell.
The background color of the display changes from grey to green.
The LED next to the button changes from solid green to solid orange.
The icon is replaced by the icon.
The currently selected job starts printing.
Pausing printing
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Operation
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Operation
Do not replace the ink bottle until a low ink or fault message is displayed.
OK
Use before (mm/yyyy) Tel. : (33) 04 75 75 55 00
09/2018 Fax: (33) 04 75 82 98 10
Quantité / Quantity http://www.markem-imaje.com
0,5L
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Operation
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Editing
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Editing
This printer interface was designed to ensure that jobs can be edited quickly and
easily. Jobs can consist of various types of fields, such as static text, time, dates,
counters, shiftcodes, shapes, imported images, and imported text files.
User management
The user management feature allows configuration of various access levels for job
editing and printer settings for various users.
The printer has three types of users, each represented with a unique icon.
The information bar on the main screen displays an icon of the current user type.
Operator
Operator-type user accounts are not protected with a password by default. All
Operator-type user accounts can be password-protected, except for the primary
Operator-type account, called “Operator”, which is logged on automatically at printer
startup and is not password protected.
Additional Operator-type user accounts can be defined with customized user names
and passwords.
All Operator-type user accounts can be deleted except for the primary Operator.
Advanced Operator
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Editing
• tune electromagnets
• edit all printing parameters
• view global variables
• create, edit, and delete the accounts of Operator-type and Advanced Operator-
type users
Administrator
All Administrator-type user accounts except for one can be deleted. At least one
Administrator-type user account must be defined.
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Editing
Changing users
The current user type is displayed on an icon (1) on the information bar on the main
screen.
1
The icon displayed next to a user name means that the user has been
deactivated because an incorrect user password was entered three times.
Such a user can be activated by a user whose access level is the same or
higher. The user activating procedure is described in the section entitled,
“Configuration/Transfer.”
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Editing
3. Press to confirm.
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Editing
Job editor
The appearance of the job editor window depends on the current user type.
Advanced Operator
Operator Administrator
Operator-type users can edit enabled fields only, which are highlighted
in blue.
Job area
Preview window
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Editing
The fields located outside the working area of the job (1) or whose contents exceed
the field frame (2) are highlighted in yellow.
1 2
The fault field, or the field containing a non-existent (deleted) global variable, text file
or font, are highlighted in red.
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Editing
delete a field
edit the width of the working area of the job and select a unit to be used for
measuring the working-area width; to edit printing parameters of the job being
edited
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Editing
General mode
This is the default mode of the job editor and it is used when no field in the job is
highlighted.
Field mode
To return (or change back) to general mode press any place outside the field area in
the preview window.
Operator-type users can select and view any field in the job but they
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Editing
Adding a field
1. Press .
text fields
shapes
other (Image)
3. Select the field type.
image
static text
date/time
counter
shiftcode
text file
calendar
line
rectangle
ellipse
4. Set the parameters that apply to fields of a given type.
For more information on how to add a field of a given type refer to the corresponding
sections.
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Editing
2 1 2
1 2
The size of the job displayed in the editor window can be increased (1) to 400%
or decreased (2) to 25% of its original size.
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Editing
Field manager
1. Press .
The field manager facilitates field management by providing a list of all fields used in
the job, including fields that are not visible in the editor window. Fields are not visible
because:
• their position in the job exceeds the area of the preview window
• they are hidden by a field whose transparency is not set
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Editing
Rough modification:
2. Press (2).
The navigation icons appear on the screen.
3. Show a new field position in the editor window.
A transparent preview of the field in its new position appears on the screen.
The position of a field can be edited only within the job area. No field can
be moved outside the job area.
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Editing
Precise modification:
2. Press (2).
The navigation icons appear on the screen.
3. Use the navigation icons:
The position of a field can be modified only within the job area. No field can
be moved outside the job area.
For precise modification of the position of a field you can also modify the X, Y
settings in the field parameters, with X, Y being the coordinates of the left upper
corner of the field frame.
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Editing
The size of the field frame can be modified within the job area only and
cannot extend outside the job area.
Rough modification:
2. Press (2).
The navigation icons appear on the screen.
3. Show a new position of the right bottom corner of the field frame in the editor
window.
A transparent preview of the field in the new size is displayed.
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Editing
Precise modification:
2. Press (2).
The navigation icons appear on the screen.
3. Use the navigation icons:
For precise modification of the size of the field frame you can also modify
the Width, Height settings in the field parameters.
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Editing
2. Press (2).
A window is displayed so that you can edit field contents and parameters.
The appearance of that window depends on the type of field to be edited.
Field contents and parameters can also be edited with the field manager.
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Editing
Deleting a field
2. Press (2).
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Editing
• Transparent: when this option is enabled for a field, the field is transparent and
the fields that are under it are visible
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Editing
Editing a job
If a filter is set, the job list displays only those jobs whose names match
the filter setting.
3. Press .
The selected job is opened in the editor, where fields can be edited, the field size
and position can be modified, new fields can be created, etc.
Creating a job
If a filter is set, the job list displays only those jobs whose names match
the filter setting.
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Editing
2. Press ► .
(on the main screen): the parameters of the job currently being printed can be
temporarily modified.
The icon on the main screen is active only when a valid job is selected
for printing.
After modifying (1) the parameters of the job currently being printed, the
icon (2) is displayed on the main screen, allowing the temporary
parameters to be saved to the job.
OR
(in the job editor window): the parameters of the job currently being edited can
be modified.
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Editing
The above window allows not only modifying of printing parameters but also
modifying the job width and selecting the unit of width (cm, px, inch).
dot settings:
• Dot size: print intensity level (1 ‑ 5), with this parameter you can adjust the print
quality to the type of substrate to be printed on
• Row multiply: the number defining how many times every vertical row is
repeated (1 ‑ 10)
position:
• Resolution [rows/m or rows/inch]: number of dots per unit of length
• Initial distance [mm or inch]: space between the beginning of an object (a point
detected by a photocell) and the beginning of the print
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Editing
other:
• Impulse generator source: determines whether printing speed is constant or
determined by the traveling speed of objects on a conveyor:
Internal generator: printing speed is constant and determined by an internal
generator; traveling speed of objects on the conveyor should be constant, with
the speed being set with the Product speed [m/min or inch/min] parameter in
► ► ►
Auto generator: printing speed depends on the traveling speed of objects on
the conveyor; this speed is measured by two photocells built into the printhead,
which form the internal encoder
• Photocell source: determines which of the two photocells
built into the printhead activates printing; the parameter is
enabled only when Impulse generator source = Internal
2
generator:
Bottom photocell: printing is activated by the lower
photocell (1) 1
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Editing
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Editing
1. Press ► ► .
4. Press to confirm.
The editor window for setting a field position is displayed.
5. Set an appropriate position of the field in the job.
The Static text parameters that are common to all fields and to Text fields
are described in the corresponding sections.
1. Press ► ► .
2. Decide whether the date, the time, or both are to be inserted into a job and in
what order (Date/Time order).
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Editing
The default date and time format or separator for a new Date/Time field
can be changed by pressing: ► ► ► .
Date separator, Date format, Time separator and Time format can
be used to make basic changes to date and time formats. Customized
changes can be made using the Formatting string which is described in
detail below.
7. Press to confirm.
The editor window for setting a field position is displayed.
8. Set an appropriate position of the field in the job.
The Date/Time parameters that are common to all fields and to Text fields
are described in the corresponding sections.
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Editing
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Editing
A Counter field can be applied to one job only (local) or to every job that uses it
(global variable).
Before a global Counter variable can be inserted into a job, the variable must be
imported to the printer or created using the global variables feature in the menu.
1. Press ► ► .
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Editing
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Editing
6. Press to confirm.
The editor window for setting a field position is displayed.
7. Set an appropriate position of the field in the job.
The Counter parameters that are common to all fields and to Text fields are
described in the corresponding sections.
Before a Text file can be inserted into a job, it must be imported to the printer using
the transfer data feature in the menu.
1. Press ► ► .
The line lengths of the text file can vary which can cause some lines not to
fit entirely within the job area.
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Editing
• Start mode: defines which line of the text file is to be read in after printing has
been resumed:
Start value: printing starts from the beginning: or the line whose number equals
the setting of the Line start value parameter is read in
Last value: printing continues: or it resumes from the line whose number equals
the sum of the Line last value and Line step parameters is read in
• Line start value: the parameter has the following meanings:
the number of the line to be read in when the job is printed for a first time;
regardless of what the setting of the Start mode parameter is
the number of the line to be read in when the end of a text file is reached or
when the setting of the Line maximum value parameter is reached, if that
setting is smaller than the amount of lines in the text file
the number of the line to be read in after printing has been resumed, if Start
mode: Start value
• Line last value: this parameter is for information only and cannot be edited;
the number of the last printed line; the parameter is used when printing is
resumed if Start mode = Last value; the parameter can be reset with the in
the job editor window
5. Press to confirm.
The editor window for setting a field position is displayed.
6. Set an appropriate position of the field in the job.
The Text file parameters that are common to all fields and to Text fields are
described in the corresponding sections.
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Editing
A Shiftcode field is a work shift that recurs each day with a defined starting time
and content (code) to be printed during the work shift. The work shift is set to
automatically end one minute before the beginning of the next work shift.
A Shiftcode field can be inserted into one job only (local) or to every job that uses it
(global variable).
Before a global Shiftcode variable can be inserted into a job, the variable must be
imported to the printer or created using the global variables feature in the menu.
1. Press ► ► .
All local Shiftcode field parameters can be edited. Some global Shiftcode
field parameters can be edited.
4. In the work shift setting window, define successive work shifts and codes:
• set the time (Shift start hour) when the shift begins
• define the code (Content) to be printed during the shift
• define additional work shifts
The following functions are available in the work shift setting window:
add a work shift
edit a selected work shift
delete a selected work shift
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Editing
5. Press to confirm.
The editor window for setting a field position is displayed.
6. Set an appropriate position of the field in the job.
The Shiftcode parameters that are common to all fields and to Text fields
are described in the corresponding sections.
A Calendar field can be inserted into one job only (local) or to every job that uses it
(global variable).
Before a global Calendar variable can be inserted into a job, the variable must be
imported to the printer or created using the global variables feature in the menu.
1. Press ► ► .
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Editing
• select a day (1) from which a calendar entry is to begin; the selected day is
framed in blue
• press (2) to create the following in the calendar:
‑ a static entry (A)
OR
‑ a variable date entry (B)
OR
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Editing
Week: the date changes every week on the week day settable with the Change
date parameter
Month: the date changes every month on the month day settable with
the Change date parameter
Year: the date changes every year on the first day of the month settable with
the Change date parameter
Date rounding: to set the date of another (selected) week day on the day
defined as the change date; the parameter is active only when Date change
frequency is different from Day:
None: the current date is set on the change date; an offset, if defined, is taken
into account
Previous: the date to be set on the change date is the previous, user-selected
week day as against the current date (e.g. the previous Monday)
Closest: the date to be set on the change date is the closest, user-selected week
day as against the current date (e.g. the closest Monday)
Next: the date to be set on the change date is the following, user-selected week
day as against the current date (e.g. the following Monday)
• press to confirm
The calendar with the defined entry is generated.
The change dates and the start date of the entry are shown on a yellow
background.
To finish the entry, create an empty, static entry for the date to which
the given entry shall not apply yet.
The defined entry finishes on the last date before a successive defined
entry.
5. Press to confirm.
The editor window for setting a field position is displayed.
6. Set an appropriate position of the field in the job.
The Calendar parameters that are common to all fields and to Text fields
are described in the corresponding sections.
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Editing
edit an entry (the icon is enabled only for the change dates and the start date)
delete an entry (the icon is enabled only for the change dates and the start date)
An example of how to create a variable date entry, when the date rounding option is
not used
Start date: 17.12.2015
The entry start date and the change dates (in the example given above,
every Monday from the start date on) are shown on a yellow background.
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Editing
An example of how to create a variable date entry, when the date rounding option is
used
Start date 17.12.2015
The entry start date and the change dates (in the example given above,
every Monday from the start date on) are shown on a yellow background.
1. Press ► ► .
2. Set field parameters. In addition to the parameters that are common to all fields,
you can set:
• Line thickness parameter (1 ‑ 30 pixels)
4. Press to confirm.
The editor window for setting a field position is displayed.
5. Set an appropriate position of the field in the job.
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Editing
The Line parameters that are common to all fields are described in the
corresponding section.
1. Press ► ► .
2. Set field parameters. In addition to the parameters that are common to all fields,
you can set:
• Filled: to print the rectangle outline only or filled
• Invert: to print or not the common parts of the rectangle and other fields in
the job, which are beneath the rectangle
Invert = No Invert = Yes
4. Press to confirm.
The editor window for setting a field position is displayed.
5. Set an appropriate position of the field in the job.
The Rectangle field parameters that are common to all fields are described
in the corresponding section.
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Editing
1. Press ► ► .
2. Set field parameters. In addition to the parameters that are common to all fields,
you can set:
• Filled: to print the ellipse outline only or filled
• Invert: to print or not the common parts of the ellipse and other fields in the job,
which are beneath the ellipse
Invert = No Invert = Yes
4. Press to confirm.
The editor window for setting a field position is displayed.
5. Set an appropriate position of the field in the job.
The Ellipse field parameters that are common to all fields field are
described in the corresponding section.
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Editing
An Image field, which can be any graphic, drawing, or logo, can be inserted into
a job.
Before an Image field can be inserted into a job, it must be imported to the printer
using the transfer data feature in the menu.
1. Press ► ► .
4. Press to confirm.
The editor window for setting a field position is displayed.
5. Set an appropriate position of the field in the job.
The Image field parameters that are common to all fields are described in
the corresponding section.
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Editing
Saving a job
The job that is being edited can be saved in the editor in two ways:
the job can be saved with a different name; the job editor is not exited
the job can be saved with its existing name and the job editor is exited at the
same time
3. Press to confirm.
The job is saved in printer memory with the name entered.
The job editor window returns, allowing further editing.
If printing parameters for the job have also been edited, the parameters are
saved when the job is saved.
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Editing
If a filter is set, the job list displays only those jobs whose names match
the filter setting.
3. Press to confirm.
The selected jobs are permanently removed from printer memory.
If a filter is set, the job list displays only those jobs whose names match
the filter setting.
3. Press to confirm.
A virtual keyboard is displayed, allowing job name changes to be entered.
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Editing
5. Press to confirm.
The job name is changed.
Managing jobs
Job manager
Preview
a selected job
The job manager window is also displayed during most job operations, for example:
• When modifying a job name by pressing ►
If a filter is set, the job list displays only those jobs whose names match
the filter setting.
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Editing
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Information/
History
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Information/History
Printer information
From the main screen, press on the information bar or ► ► .
consumables
ink system
installed printhead
printer status
software versions
control unit
Consumables
Consumables state
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Information/History
• deactivation date
• expiration date
• UID
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Information/History
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Information/History
Printhead information
This function provides the following information about the printhead that is installed.
• serial number
• item number
• production date
• module type
• installation date
• work time
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Information/History
Printer status
Software versions
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Information/History
• Editor version
• Head driver version
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Information/History
History
From the main screen, press ► .
This function provides historical information about jobs that have been printed
and operational messages, such as warnings, faults, and notices.
Statistics
This function provides a list of the jobs printed during the past 60 days. Each entry
includes:
• the name of the job that was printed
• the number of prints made
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Information/History
Message history
This function provides a list in chronological order of all warning, fault, and notice
messages that have occurred during the previous two months. This message history
can be helpful during printer maintenance, troubleshooting, and servicing. Each entry
includes:
• type of message: warning , fault , notice
• a unique message-identifier facilitating diagnostics, such as W99006, that is
the same regardless of the interface language
• date of accepting the message
• date of first occurrence of a given message
• number of occurrences of a given message
• message description displayed in the interface language
Exporting history
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Information/History
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Troubleshooting
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Troubleshooting
Messages
The following types of messages occur on the printer:
• fault messages
• warning messages
• informational messages
All types messages are displayed in the dialog box and saved in message history.
Fault messages:
• A condition occurring during printer operation, such as ink level empty,
that causes the information bar to change to red and the to appear on
the information bar; the printer goes into a fault state and printing is not possible.
11:49
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Troubleshooting
Warning messages:
• A condition occurring during printer operation, such as ink level low, that
causes the information bar to change to orange and the to appear on
the information bar; the printer goes into a warning state and printing can
continue.
11:49
Informational messages:
• A condition requiring notification of the user of the ensuing situation. The printer
does not change its state. Printing can continue.
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Troubleshooting
List of messages
The table below provides a list of all printer messages. Each message has a unique
identifier with the first character indicating the type of message.
• "F": a fault message
• "W": a warning message
• "I": an informational message
Identifier Description
Fault messages
F00000 No Ink Container.
F00001 No ink in ink system. Replace ink container.
F00002 Low air pressure.
F00003 Low Ink pressure.
F00004 Top Photocell fault.
F00005 Bottom Photocell fault
F00006 Photocell fault.
F00007 Unauthorized printhead.
F00008 Unauthorized ink system.
Warning messages
Some printouts are skipped and some may be incorrect. Printing
W1111
speed may be too fast for selected job.
W99023 Ink level low.
Informational messages
I99000 New ink container #ID
I99001 Ink container #ID accepted.
I99002 Ink container #ID accepted.
I99024 Ink unit empty (no ink). Replace ink container.
I99110 Printer enabled by unlock code. Run hours remaining:
I99111 Activation code successfully accepted.
I99112 Ink type changed. Accept/register the new ink.
I99200 Job loading failed.
I99201 Job file does not exist.
I99202 Incorrect ink container data received from ACM system.
I99203 Incorrect parameter(s). Ink consumable rejected.
I99204 Out of date ink. Consumable rejected.
I99205 Ink for other printhead type. Consumable rejected.
I99206 Incorrect color. Consumable rejected.
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Troubleshooting
Identifier Description
I99207 Incorrect ink type. Consumable rejected.
I99208 Incorrect solvent type. Consumable rejected.
I99209 Ink from another Distributor than before. Consumable rejected.
I99210 Different Pigmentation type. Consumable rejected.
I99211 Ink container has been cancelled.
I99212 Already used on another printer. Consumable rejected.
I99213 Deactivated consumable.
I99214 Deactivated consumable.
I99215 Ink type not changed.
I99216 Unlock code not generated.
I99217 Invalid activation code.
I99218 Exceeded limit of invalid activation codes. Printer will switch off.
I99219 Unavailable option.
I99220 Incorrect option.
I99221 Job width too small. Corrected by the printer.
I99222 Job height too small. Corrected by the printer.
I99223 Job size too large. Corrected by the printer.
I99224 Missing objects.
I99225 Job file corrupted.
I99226 Variable field 'Text File': Cannot open file.
Variable field 'Text File': Problem opening/accessing file on a given
I99227
line.
I99228 Truncated font.
I99229 Image file missing.
I99230 Text file missing.
I99231 Font file missing
I99232 Global counter missing.
I99233 Global calendar missing.
I99234 Global shiftcode missing.
I99235 Fields out of printing area.
I99236 Not printable job.
Registered ink container is still active, unlock code for printer
I99237
skipped.
I99239 No job opened.
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Troubleshooting
Message handling
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Troubleshooting
Certain faults, such as impaired print quality, may not be connected with
a message. If such a problem occurs, the printer needs to be diagnosed.
For more details see further below in this section.
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Troubleshooting
Diagnostic wizard
Preliminary checks
Visual inspection
Checking the settings
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Troubleshooting
• Printer information.
On the main screen press ► ► or on the information bar to gain
access to various groups of information about the printer. For more details see
the section entitled "Printer information".
Troubleshooting chart
A font, image, text file used are not □ Import the missing items to the printer.
available. OR
Faulty fields are highlighted in red. □ Use a font that is available.
The job cannot be sent to print. OR
□ Delete the job and create a new job using
available fonts, images, and text files.
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Troubleshooting
Irregular print distortions or fading. Air‑locked ink system or clogged ink filter.
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Troubleshooting
Service procedures
For many ACM system faults, the user can correct the problem and resume printing.
For some ACM system faults, such as when the expiration date on the ink bottle has
elapsed although the bottle is not emptied, printing can be enabled only by obtaining
a temporary activation code. This code allows printing to be temporarily resumed
until service support is obtained or the ink bottle is replaced.
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Troubleshooting
The temporary activation code allows the user to activate printing for a period of:
• 50 hours
1. From the main screen,
press ► ► .
A one-off Unlock code is generated.
2. Contact your Markem‑Imaje
representative.
Provide the Unlock code.
The Markem‑Imaje representative
provides a one‑off activation code.
3. Enter the activation code.
Press to see how many hours the printer can still be used before the allotted
time elapses. When the allotted time elapses, printing is not possible.
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Troubleshooting
Press and hold the button. Purging lasts as long as the button is being pressed.
The purging function can also start with the Purge icon while the procedure for
tuning the printing unit is being followed.
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Troubleshooting
Dirt on the nozzle plate or air trapped in the ink system may impair print
quality. Therefore, before tuning the printing unit, it is recommended that
the nozzle plate be cleaned and the ink system be purged for a short time.
Then make a test print and assess the impact of cleaning and purging on
print quality.
Tune the printing unit only when cleaning and purging do not improve print
quality.
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Troubleshooting
4
3
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Troubleshooting
If the printer is printing and you start the tuning procedure, the printing
pauses automatically.
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Troubleshooting
5. Press Tune .
The procedure for tuning the nozzle whose number is given with the drop
number parameter starts; the icon changes to Tune .
6. Set the pressure [bar], intensity, printing speed [m/min] or [inch/min]
parameters so that they correspond to the real operating parameters of
the printer as much as possible.
1
2
3
5
4 5
6
7
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Troubleshooting
Two modes of nozzle selection are available when the and icons
are used:
• sequential mode, or by following nozzle numbering
(the In sequence parameter is active) ‑ the nozzle numbers
ascend/descend in sequence (e.g. for a 7‑nozzle ,11 mm-high
print printhead it is: 1, 2, 3, 4, 5, 6, 7)
• mode of tuning in order of arrangement of the adjustment screws
(the In sequence parameter is inactive) ‑ the nozzle numbers
ascend/descend to make adjustment as convenient as possible,
i.e. the screws are adjusted following their arrangement in
the slots (e.g. for a 7‑nozzle, 11 mm-high print printhead it is: 1, 4,
5, 2, 3, 6, 7)
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Maintenance
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Maintenance
The nozzle plate needs cleaning to remove the remnants of dry ink and dirt from it.
116 A51723-AB
Maintenance
Replacing the printhead
Tools required: ‑ gloves
‑ goggles
‑ absorbent material
‑ a #2.5 hex (Allen) key
‑ a #3 hex (Allen) key with a ball tip
‑ a #5 angle hex (Allen) key
The printer can be equipped with a printhead of one out of four types:
• 7 nozzles, 13 mm (0.51") high prints
• 7 nozzles, 24 mm (0.94") high prints
• 16 nozzles, 29 mm (1.14") high prints
• 16 nozzles, 56 mm (2.20") high prints
The printheads can be used interchangeably in a given printer provided that they are
designed for operation with the same type of ink.
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Maintenance
3 2
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Maintenance
The screws
(8) that fasten
the printhead cannot
be unscrewed 8
completely because
they form part of
the printhead. 7
Detailed installation
instructions are
provided with
the spare printhead.
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Maintenance
For information about what to do with the removed control unit and
how to order an appropriate spare control unit, contact a Markem-Imaje
representative.
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Maintenance
Detailed installation
instructions are
provided with
the spare control
unit.
121 A51723-AB
Maintenance
The ink system (which is a component part of the printer body kit) is designed to run
5 years from installation in the printer. It is, therefore, recommended that the printer
body kit be replaced after that time has elapsed. The need to replace the printer
body unit is indicated in an informational message.
For information about what to do with the removed printer body kit and how
to order an appropriate spare kit, contact a Markem-Imaje representative.
3 2
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Maintenance
7. Remove the printhead.
Detailed installation
instructions are
provided with
the printer body kit.
123 A51723-AB
Maintenance
Storing the printer
How the printer is prepared for storing depends on the period over which the printer
is not to be used:
• up to 3 months:
‑ Shut down the printer in regular mode.
‑ No additional operations are required.
• over 3 months:
‑ Remove the ink bottle.
‑ Connect a solvent bottle in place of the ink bottle removed.
‑ Start the purging procedure and continue it until solvent starts flowing out of
the nozzles. From that moment on, the printer is filled with wash-up.
‑ Shut down the printer in regular mode.
Transporting the printer
The printer can be transported in any position. Make sure that none of the printer
components, especially the nozzle plate and control unit screen are damaged during
transport.
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Configuration/
Transfer
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Configuration/Transfer
Printer settings can be saved and transferred to or from another printer using
an approved USB memory device. The transfer function can also be used to update
the printer software and restore system settings. To transfer data:
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Configuration/Transfer
General settings
There are three groups (tabs) of general settings:
Common settings
Press ► ► ► .
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Configuration/Transfer
Local settings
Press ► ► ► .
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Configuration/Transfer
1 2
4. Press to confirm.
The date and the time are set.
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Configuration/Transfer
Configuring the display
Press ► ► .
• Screen brightness: the brightness of the screen during normal operation of
the printer (30 ‑ 100%)
• Dimmed screen brightness: the brightness of the screen during idle time
(the dynamic range depends on the setting of Screen brightness); this setting
functions as a screensaver and dims the screen; the parameter is active only
when Dim screen after is different from Never
• Dim screen after: the idle time (10 s, ..., 1 h, Never) after which brightness of
the screen is dimmed to the specified percentage
• Rotate screen:
No: the screen display is in its normal orientation; it's recommended when
the printer is installed horizontally
4500
4500
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Configuration/Transfer
4500
Press ► ► .
The Enable sound is used to turn the sound on or off for various printer settings.
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Configuration/Transfer
Configuring users
Press ► ► .
Operator
Advanced Operator
Administrator
Changing users
Or press ► ► ► .
The procedure for changing users is described in the section entitled “User
management” in the “Editing” section.
Managing users
Press ► ► ► .
Operator-type user accounts are not protected with a password by default. All
Operator-type user accounts can be password-protected, except for the primary
Operator-type account, called “Operator”, which is logged on automatically at
printer startup and is not password protected.
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Configuration/Transfer
2. Press .
5. Press to confirm.
The password of the selected user is changed.
Adding a user
1. Press .
The user name must be unique. If the name entered already exists, the new
user cannot be added.
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Configuration/Transfer
4. Enter a password.
5. Re-enter the password.
6. Press to confirm.
The new user is added.
Deleting a user
To delete a user:
2. Press .
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Configuration/Transfer
2. Press .
4. Press to confirm.
The access level of the selected user is changed.
2. Press .
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Configuration/Transfer
4. Press to confirm.
The name of the selected user is changed.
Activating a user
If an incorrect user password is entered three times, access to the user’ s account is
deactivated and the icon appears next to the user’s name on the list of users.
2. Press .
5. Press to confirm.
The selected user is active and the icon that was next to the user’s name
disappears.
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Configuration/Transfer
A global variable is a field that can be applied to every job that uses that field.
The following global variables types are available in the printer:
• Counter
• Shiftcode
• Calendar
1. Press ► ► .
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Configuration/Transfer
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Configuration/Transfer
1. Press ► ► .
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Configuration/Transfer
1. Press ► ► .
• select a day (1) from which a calendar entry is to begin; the selected day is
framed in blue
• press (2) to create the following in the calendar:
‑ a static entry (A)
OR
‑ a variable date entry (B)
OR
140 A51723-AB
Configuration/Transfer
The change dates and the start date of the entry are shown on a yellow
background.
To finish the entry, create an empty, static entry for the date to which
the given entry shall not apply yet.
The defined entry finishes on the last date before a successive defined
entry.
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Configuration/Transfer
edit an entry (the icon is enabled only for the change dates and the start date)
delete an entry (the icon is enabled only for the change dates and the start date)
An example of how to create a variable date entry, when the date rounding option is
not used
Start date: 17.12.2015
The entry start date and the change dates (in the example given above,
every Monday from the start date on) are shown on a yellow background.
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Configuration/Transfer
An example of how to create a variable date entry, when the date rounding option is
used
Start date 17.12.2015
The entry start date and the change dates (in the example given above,
every Monday from the start date on) are shown on a yellow background.
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Configuration/Transfer
Importing/exporting data
Data can be transferred to or from another printer using an approved USB memory
device.
1. Insert an approved USB memory device into the USB connector on the printer.
Press ► ► .
Data transfer functions are not available until an approved USB memory
device is connected to the USB connector.
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Configuration/Transfer
Importing data
• jobs
• printer settings (including a user database)
• fonts
• images
• text files
• global variables
• printer data
Exporting data
• jobs
• printer settings (including a user database)
• fonts
• images
• text files
• global variables
• printer history
• printer data
Updating software
Importing/exporting jobs
Job files are in *.exp format. Files in other formats are not visible.
145 A51723-AB
Configuration/Transfer
Importing jobs
1. Press ► ► ► ► .
3. Press to confirm.
The selected jobs are imported to the printer.
Exporting jobs
1. Press ► ► ► ► .
3. Press to confirm.
The selected jobs are exported to the USB memory device.
Printer setting files are in *.exs format. Files in other formats are not visible.
1. Press ► ► ► ► .
3. Press to confirm.
The printer settings, together with the user database, are imported to the printer.
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Configuration/Transfer
1. Press ► ► ► ► .
2. Press OK to confirm.
The printer settings, together with the user database, are exported to a USB
memory device.
Files in other formats than those listed above are not visible.
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Configuration/Transfer
1. Press ► ► ► ► .
fonts
images
text files
global variables
3. Select the files that contain data that you wish to import to the printer
4. Press to confirm.
The selected files are imported to the printer.
1. Press ► ► ► ► .
fonts
images
text files
global variables
printer history
3. Select the files that contain data that you wish to export to the USB memory
device.
4. Press to confirm.
The selected files are exported to the USB memory device.
148 A51723-AB
Configuration/Transfer
This function is used to make a full backup copy of all printer data, consisting of:
• jobs
• printer settings, including the user database
• fonts
• images
• text files
• global variables
• printer history
The files that contain all printer data are in *.exa format. Files in other
formats are not visible.
1. Press ► ► ► ► .
3. Press to confirm.
A full copy of all printer data is imported to the printer.
1. Press ► ► ► ► .
2. Press OK to confirm.
A full backup copy of all printer data is exported to a USB memory device.
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Configuration/Transfer
Updating software
This function is used to update the system software to a newer version.
Before loading the update package, make a backup copy of all printer data,
which includes jobs, fonts, settings, etc.
2. Press ► ► ► or ► .
4. Press to confirm.
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Configuration/Transfer
1. Press ► ► .
2. Press OK to confirm.
The default settings of the printer are restored.
The interface language is switched over to English.
If a backup copy of all printer data was made before the system recovery
procedure was followed, import the printer data to the printer according to
the description given in the section entitled "Importing all printer data”.
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Configuration/Transfer
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External
connections
153 A51723-AB
External connections
3
2
Immediately after connecting these outputs to the control unit, the devices are active
and operational. No further configuration is needed.
154 A51723-AB
External connections
The USB connector supplies 200 mA of current. The printer may not recognize USB
memory devices that draw higher current.
Status beacon
The status beacon is an external signaler of printer status connected to the black
M12 connector (2) on the back of the control unit.
Lights colors
155 A51723-AB
External connections
156 A51723-AB
Technical
Specifications
157 A51723-AB
Technical Specifications
Physical description
Dimensions □ Printer in working position (with no holder and power pack):
176.1 (W) x 337.4 (D) x 225 (H) (mm)
□ Ink bottle: 0.5 or 1 liter
□ Control unit:
176.1 (W) x 55 (D) x 132.1 (H) (mm)
LCD Display: 5.7"/144.8 mm diagonal
□ Nozzle diameter: 150 µm or 170 µm depending on head
Weight □ Complete printer without ink bottle: approx. 4.5 kg (9,92 lbs)
□ Ink bottle: approx. 0.5 kg (0.5 liter) or approx. 1.0 kg (1 liter)
Performance specification
Printing □ On porous substrates
□ Up to 100 characters per print
□ 1 line of text for 7N heads; 1 or 2 lines of text for 16N heads
□ Maximum print height:
- 13 mm (for 7N/13 heads)
- 24 mm (for 7N/24 heads)
- 29 mm (for 16N/29 heads)
- 56 mm (for 16N/56 heads)
□ 7, 16 dots high fonts can be chosen
□ Many TrueType fonts can be chosen
□ Many types of field (characters, graphics, the date, time,
counters) can be printed
Maximum speed □ 60 m/min (2362 inch/min)
Number of heads □ 1 head with 7 or 16 nozzles
Types of head □ 7 nozzles, with the diameter of 150 µm each, spaced at 1.8 mm
(7N/13)
□ 7 nozzles, with the diameter of 170 µm each, spaced at 3.6 mm
(7N/24)
□ 16 nozzles, with the diameter of 150 µm each, spaced at 1.8 mm
(16N/29)
□ 16 nozzles, with the diameter of 170 µm each, spaced at 3.6 mm
(16N/56)
Position during printing □ any, except for "from the bottom"
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Technical Specifications
Connectivity
□ USB; max. current 200 mA
□ status beacon output
□ conveyor stoppage output
Various functions
Modes of operation available □ Printing can start automatically
Operating parameters □ Automating setting up of a new head
Power supply
□ 100-240 VAC, 50-60 Hz, 0,54-0,26 A
Inks
□ water-based
□ for more details see the data sheets for the inks available
Working conditions
Working temperature □ from 5 to 45°C (41° to 113°F)
Humidity □ from 10 to 90% without condensation
Ingress protection class □ IP54
Maximum altitude (above sea □ 2000 m
level)
Installation conditions
Working position □ any, except for "from the bottom"
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Technical Specifications
Specifications
Fonts □ Latin, Arabic, Cyrillic, Chinese, Japanese, Thai, etc
□ additional fonts can be installed; in *.ttf, *.bdf formats
Time markers □ Hour, minute, second
□ Day, month, year, the day of week
□ Calendar, shiftcode
Counters □ Incremental, decremental
□ Local, global
Distance from an object to □ 2 ‑ 20 mm
the head
160 A51723-AB
4500 ‑ User Manual ‑ Revision
. The index A in the document reference number corresponds to the first version of
the manual.
For Marking & Coding Equipment. Photographs and drawings are not binding in detail. This document was
originally written in English. The English text of this document shall alone be authentic and shall prevail in the event
of a dispute. Markem‑Imaje reserves the right to modify the specifications of its products without prior notice. Any
reproduction, even partial, of this document is prohibited. The original manual.
© 2018 Markem-Imaje All Rights Reserved. English Version
161 A51723-AB
162 A51723-AB
en 03/2018 - AB
User Documentation Department
www.markem-imaje.com
A51723