BSBTWK501 LEAD DIVERSITY AND INCLUSION

ASSESSMENT MANUAL
ASSESSMENT OVERVIEW

About this Assessment Manual

This Assessment Manual provides you with assessment information and the assessment
tasks you will be required to complete for this unit.

Why are assessment tasks important?

The assessment tasks are an important part of your course as they provide: an opportunity
for you to apply what you have learned; and feedback on your progress.

How will you be assessed?

To demonstrate competency in this unit, you must complete all of the assessment tasks
below. Your trainer and assessor will provide you with a due date for each assessment task
during the first class of the unit. Write the due dates down in the space provided. You will
also find information on due dates once you log in to the e-Learning platform.

Assessment Plan

Assessment Number Method of Assessment Due Date

Assessment Task 1 Portfolio and Roleplay

Assessment Task 2 Portfolio and Presentation

What is required for successful completion?

To be assessed as 'Competent' for this unit, you must complete the above assessment
tasks satisfactorily.

Assessment Tasks

The information provided under each assessment task gives the assessor and the student:

• Instructions to outline the purpose of the assessment task and conditions to

consider when conducting the task (e.g. resources, place, submission requirements
and timeframes).
• Assessment context/scenario information.
• Activities/questions to be completed by the student.
• An outline of the evidence to be submitted by the student - Evidence Submission
Checklist.

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How to submit assessments

You must type your responses using MS Office Suite programs (or similar). Please note
that some assessment tasks require you to submit completed forms and templates. You will
find these forms and templates in a separate document named 'Appendices and templates'.

In some role-play scenarios, you may be required to work in a small group. If this is the
case, you will still be required to submit your assessment evidence individually, and your
assessor will still assess your performance separately.

Your assessor will check your assessment evidence before submission and provide interim
feedback on the unsatisfactory performance.

You must submit your assessment work via the e-Learning platform by the due date.

Assessment Submission Declaration

Before submitting your assessment work to your trainer and assessor for marking, you
must accept the following assessment submission declaration.

I declare that the evidence provided for this task is my own work; none of this work has been
completed by another person; I have not cheated or plagiarised the work or colluded with any other
student(s); I have correctly referenced all resources and reference texts where applicable; I
understand that if I am found in breach of the Academic Misconduct Policy, disciplinary action may
be taken against me; and I know my assessment appeal rights.

The above declaration is an agreement from you that all the assessment evidence you
submit is your own work and that you understand the consequences of academic
misconduct.

Assessment Task and Unit Outcomes

Once the assessor marks your work, you will receive either a 'Satisfactory' or 'Not
Satisfactory' result for each assessment task.

If you receive a 'Satisfactory' result for all assessment tasks, you will receive a 'Competent'
result for this unit.

Receive a 'Not Satisfactory' result for any of the tasks or miss any of the tasks. You will
receive a 'Not Competent' result for this unit.

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Academic Misconduct and Referencing

You must provide your responses in your own words. You can refer to the unit's learner
guide or other sources. Still, you cannot copy sentences and paragraphs directly from
these sources. Suppose your responses are found to have been copied directly from the
learner guide or other sources. In that case, your result will be 'Not Satisfactory'.

You will still need to provide references of sources you relied upon to prepare your
assessment work.

You must also ensure that your assessment work must be current and relevant to the given
task and case study scenario.

You will be dealt with as per VIA Education's Academic Misconduct Policy if you are
engaged in academic misconduct involving plagiarism, cheating, or collusion. You can find
more details on this policy and referencing in the Student Handbook available on the VIA
website.

Reassessments

VIA Education will give you a reattempt opportunity if you receive a 'Not Competent' (NC)
result for this unit. You will have two reattempt opportunities for each 'Not Satisfactory' task
during your course. Please note that each reattempt will be subject to a reassessment fee.
Please refer to the Student Handbook available on the VIA website to know more about the
reassessment process.

What can you do if you do not agree with the assessment outcomes
(results)?

Suppose you disagree with the assessment outcome or believe mistreatment has
happened to you during the assessment process. In that case, you can appeal the decision
using VIA Education's Complaints and Appeals Policy (refer to the Complaints and Appeals
policy in the Student Handbook available on the VIA website).

The first step is to discuss the matter with your trainer and assessor. If you are still unhappy
with the outcome, you can request a review of your assessment by lodging a formal appeal.

Retaining copies of the submitted assessments

Please make sure you keep a copy of all work submitted.

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 ASSESSMENT TASK ONE

Portfolio and Role Play

Instructions

• The purpose of this assessment task is to assess your skills relating to leading
diversity and inclusion.
• You must complete this task by the due date set by your trainer and assessor.
• You will need access to the following resources to complete this task:
o International Hotel Group Case Study Information
o Appendices and templates provided by your assessor
o Business technology and office equipment including computer with MS Office
Suite (or similar) and internet access
o Space/technology to conduct meetings/presentations
• You must provide your responses in your own words. You can refer to the Learner
Guide, Case Study Scenario or other sources when preparing evidence, but you are
not allowed to copy sentences and/or paragraphs directly from these sources. If
your responses are found to have been copied directly from learner guide, case
study scenario or other sources, your result for this task will be Not Satisfactory.
• You will complete the research and documentation type of activities at home in your
own time and the practical type (role-plays and presentations) activities in the
simulated assessment environment under the assessor’s supervision.
• After completing the activities, you must submit evidence as per the ‘Evidence
Submission Checklist’ by the due date. For observation type activities, your
assessor records your performance using a checklist, so you do not need to submit
anything unless the activity asks you specifically to do so.

Scenario

You are the General Manager of the International Hotel Group, responsible for leading
diversity and inclusion throughout the organisation. Read the International Hotel Group
Case Study Information (Appendix 1) carefully, as you will use the case study information
to complete the activities below. In this task, you will review the diversity policy and foster
respect for diversity in the work team.

A recent management review meeting uncovered the following issues:

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 • A recent survey of its customers indicated that they prefer multicultural staff.
• Governments are encouraging business:
o To provide employment opportunities to disadvantaged groups.
o To promote diversity in their workplaces.
• Currently, only males hold senior roles.
• There has been a recent increase in sexual harassment complaints by females.
• No one has gone through any form of EEO or diversity training.
• Currently, there is no provision to take employees with disabilities.
• Diversity policy needs review to include approaches such as work-life balance, staff
training and development and equal employment opportunity.

Activities

1. Prepare a diversity review report

Carefully review the International Hotel Group Case Study Information (Appendix
1) and the International Hotel Group Diversity Policy (Appendix 2) and Complaints
and Appeals Resolution Policy and Procedure (Appendix 3).
Prepare a diversity policy review report to cover the following
• Brief overview of the policies and processes
o Diversity
o Complaints
o Providing feedback on existing policies and procedures
• Benefits and competitive advantage of having diverse workforce
• Application of the policy within International Hotel Group
• Currency and efficacy of the diversity policy
• Improvement that could be made to the policy to make it more inclusive.
• Summarise current legislation, regulations and codes of practice regarding:
o age discrimination
o disability discrimination
o racial discrimination
o sex discrimination
o human rights
o equal opportunity.
You can use the Diversity Policy Review Report template (Appendix 4) to guide
your work.

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 2. Revise the diversity policy to incorporate improvements

Adjust the existing International Hotel Group Diversity Policy (Appendix 2) to

include at least two improvement suggestions that were identified in the report.

Highlight the changes (e.g. using a different font colour or a highlighting tool.)

3. Promote respect for differences

Rhonda moved from Cowra to Sydney to bring her daughter near access to
appropriate medical care. Her daughter is struggling with Chronic Obstructive
Pulmonary disease (COPD) and needs immediate hospital care. She found a one-
bedroom unit, applied for a position at IHG Parramatta, and attended an interview.
After a few days, you received an email from Rhonda that the supervisor
interviewed her and asked her questions about her family situation rather than the
skills she could bring to the job. She also mentioned that the supervisor
commented, “it’s very challenging to have a single mother with children because
they may take several leaves, and it will burden the other staff to cover for them.”
She thought this behaviour might be coming from the top, i.e., from the managers
like you (and imagine you also have these strong opinions). She considered this not
acceptable recruitment practice and advised you that she may take this to the anti-
discrimination body if not resolved by the IHG. You have identified several issues
from this incident, including the comment on the workplace culture stemming from
the top.
Write an email to the supervisor who interviewed Rhonda to explain the diversity
policy and the need to demonstrate respect towards people.

4. Manage complaints roleplay

Roleplay Scenario
One of your team members has been complaining for the last few days that she was
being treated in a racist manner by a male colleague. The other male colleague uses
racist slurs in a friendly way, thinking it is all part of creating a fun environment at work. He
even told her to take a “chill pill” when she asked him not to make racist jokes. She
doesn’t want the situation to get out of control. She also wants her colleague to
acknowledge and respect other cultures and apologise.

Roleplay conditions
Your assessor will prepare the environment for the meeting.

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 You will act as the general manager; your assessor will act as the staff member who
complained. One of your classmates will play the role of the staff member who was
behaving in a racist manner.

Role description for the student who is acting as the general manager

Before role-play begins, you will go through the policies and procedures given in the
appendices to have a working knowledge and their application. During role-play, you will
listen to the complaint made by the employee using active listening techniques. You will
use communication and negotiation techniques to manage the differences. You will
ensure that you understand the backgrounds of the people involved in the incidents so
that you don’t discriminate against any parties. You will use the established policies and
procedures to get your point across and assist you in resolving the issue.

Role description for the person who is making compliant

You will read the assessment task to understand the background of the role. You will be
playing the role of the person complaining. You will express your dissatisfaction and
frustration with the incident. You will provide the details of the incident and respond to the
questions asked by General Manager who is resolving the complaint. You will try to listen
to General Manager to decide.

Role description for the student who is acting as the employee whom the complaint is
made against

You will read the assessment task to understand the background of the role. You will be
playing the part of the employee being racist to the staff member. You will assist General
Manager in answering the questions and listen carefully to what action you must
undertake. The general manager may request you go through the policy statements and
apologise to the complainant.
During the meeting, you are required to:
• Demonstrate respect towards others
• Play impartial role and listen to both parties
• Use the established policy and procedure to get your point across
• Explain the formal complaints process as per the policy and procedure
• Participate in discussion using listening and questioning to elicit the views of
others
• Present information and opinions using appropriate language and non-verbal
features
This meeting should take no more than 15 minutes

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Evidence Submission Checklist

Evidence to be submitted Have I completed this?

Diversity review report 

Revised diversity policy with improvements 

Email to the supervisor to promote respect 

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 ASSESSMENT TASK TWO

Portfolio and Presentation

Instructions

• The purpose of this assessment task is to assess your skills relating to managing
diversity in the workplace.
• You must complete this task by the due date set by your trainer and assessor.
• You will need access to the following resources to complete this task:
o International Hotel Group Case Study Information
o Appendices and templates provided by your assessor
o Business technology and office equipment including computer with MS
Office Suite (or similar) and internet access
o Space/technology to conduct meetings/presentations
• You must provide your responses in your own words. You can refer to the Learner
Guide, Case Study Scenario or other sources when preparing evidence, but you are
not allowed to copy sentences and/or paragraphs directly from these sources. If
your responses are found to have been copied directly from learner guide, case
study scenario or other sources, your result for this task will be Not Satisfactory.
• You will complete the research and documentation type of activities at home in your
own time and the practical type (role-plays and presentations) activities in the
simulated assessment environment under the assessor’s supervision.
• After completing the activities, you must submit evidence as per the ‘Evidence
Submission Checklist’ by the due date. For observation type activities, your
assessor records your performance using a checklist, so you do not need to submit
anything unless the activity asks you specifically to do so.

Scenario

The IHG is investigating expansion into new regions, possibly Pacific Island Region, New
Zealand and Indonesia/Malaysia. A preliminary evaluation of marketing opportunities has
identified the Pacific and New Zealand regions as promising areas for further expansion in
the next 12 months. The IHG invited two investors from Indonesia keen to understand the
company's operations, mainly how the hotel group handles diversity in its operations.
Recent high-level management meeting also identified the need for high managerial staff to
understand the company’s diversity policy.

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Activities

1. Prepare a presentation highlighting the company’s diversity policy

The presentation must address the following:
• Workforce diversity within the IHG
• Benefits of diversity as described in your review report from Task 1.
• Improvements made to the policy from Task 1.
• Diversity practices as suggested in the revised diversity policy.

Your presentation should include 8 to 10 slides covering the above.

2. Deliver the presentation to investors and staff members

Roleplay Scenario
You wish to promote the workforce diversity within IHG, and improvements made to
enhance the image and reputation of the company. You also wish to invite the staff
members who may need information and training about the diversity within IHG.
Roleplay Condition
Your assessor will play staff member from Assessment Task 1 Activity 3 and another
student from class will play the role of investor from Indonesia.
Your assessor will organise the environment for the presentation.

During presentation, you are required to:

• Outline the company’s workforce diversity

• Discuss the benefits of the diversity policy of IHG
• Outline the improvements made to the policy
• Discuss the diversity practices introduced in the revised diversity policy
• Present information using appropriate language and non-verbal features
• Ask questions to clarify or confirm understanding

This presentation should take no more than 15 minutes.

3. Prepare a brief to be posted on the IHG staff intranet

Data gathered in the recent feedback session held with staff at various locations
identified the following ideas and information.

• Two female staff members have been promoted to senior roles

• No one from disability background or aboriginal background was employed
yet

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 • Only one more staff member has been added to the existing two
multicultural staff member
• There has been a significant decrease in the number of complaints relating
other sexual harassment
• Only 50 % of the managers have attended training relevant to EEO and
diversity issues
• Several female staff members indicated that the policy should cover
practices attractive to female staff members such as childcare assistance,
flexible working hours etc.

Evidence Submission Checklist

Evidence to be submitted Have I completed this?

Presentation slides 

Brief to be posted on staff intranet. 

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