microcoboxEIK UG
microcoboxEIK UG
microcoboxEIK UG
User Guide
7: Troubleshooting 1
Problems and Error Messages ____________________________________________ 1
Technical Support ______________________________________________________ 4
Chapter Summary
The remaining chapters in this guide include:
Additional Documentation
The following guides are available on the product CD and the Lantronix web site
(www.lantronix.com).
Protocol Support
The embedded device server uses the IP for network communications. It uses the
Transmission Control Protocol (TCP) to ensure that data is not lost or duplicated, and
that everything sent to the connection arrives correctly at the destination.
Supported protocols include:
ARP, UDP, TCP, ICMP, Telnet, TFTP, AutoIP, DHCP, HTTP, and SNMP for
network communications and management.
TCP, UDP, and Telnet for connections to the serial port.
TFTP for firmware and web page updates.
IP for addressing, routing, and data block handling over the network.
User Datagram Protocol (UDP) for typical datagram applications in which
devices interact with other devices without maintaining a point-to-point
connection.
IP Address
Every device connected to an IP network must have a unique IP address. This
address is used to reference the specific unit.
For DHCP-enabled networks, the IP address is initially assigned to 0.0.0.0.
There are other variations of IP addresses that allow for IP address configuration:
0.0.1.0: disables AutoIP
0.0.2.0: disables DHCP
0.0.4.0: disables BOOTP
0.0.6.0: allow only DHCP
0.0.7.0: disable/turn off AutoIP, DHCP, and BOOTP.
Port Numbers
A destination IP address and a port number define every TCP connection and every
UDP datagram. For example, a Telnet application commonly uses port number 23. A
port number is similar to an extension on a phone system.
You can associate the unit's serial channel (port) with a specific TCP/UDP port
number. Port number 9999 is reserved for access to the unit's Setup (configuration)
Mode window. (For more details, see Table 4-5. Reserved Port Numbers on page 4-
6.)
Logon Methods
For the unit to operate correctly on a network, it must have a unique IP address on
the network. There are three basic methods for logging into the device server to
assign the IP address:
DeviceInstaller: You manually assign the IP address using a graphical user
interface (GUI) on a PC attached to a network. (See 3:Getting Started.)
Serial Port Login: Connect a terminal or a PC running a terminal emulation
program to the unit’s first serial port (CH 1). (See Using the Serial Port on
page 4-2.)
DHCP: By default, Dynamic Host Configuration Protocol (DHCP) is enabled
on the device server. DHCP allows a DHCP server to automatically assign
an IP address to the device server. If you use DHCP, the device server is
assigned a new IP address each time it boots.
+5
J1
RS232
CON2
Required Information
Hardware Address
You need to know the unit’s hardware address (also known as the MAC address),
which is on the product label. It is in the format: 00-20-4a-XX-XX-XX, where the XXs
are unique numbers assigned to the product.
Hardware Address: 00-20-4a-_____-_____-_____
IP Address
Your device server must have a unique IP address on your network. The systems
administrator generally provides the IP address and corresponding subnet mask and
gateway. The IP address must be within a valid range, unique to your network, and in
the same subnet as your PC.
IP Address: _______ _______ _______ _______
5. Enter the IP address. The Subnet mask displays automatically based on the IP
address; if desired, you may change it. On a local network, you can leave the
Default gateway blank (all zeros). Click Next.
6. Click the Assign pushbutton and wait several seconds until a confirmation
message displays. Click Finish.
7. Select the device from the main window list and click the Ping icon , or
select Ping from the Tools menu. The Ping Device dialog box shows the IP
address of the selected unit.
8. Click the Ping button. The results display in the Status window. Click the Clear
Status button to clear the window so you can ping the device again.
Note: If you do not receive “Reply” messages, make sure the unit is
properly attached to the network and that the IP address assigned is
valid for the particular network segment you are working with. If you are
not sure, check with your systems administrator.
9. Click the Close button to close the dialog box and return to the main window.
1. Open DeviceInstaller.
2. Click the Search icon . A list of Lantronix device servers on the network
displays.
3. Select the unit and click the Web icon , or select Web Pages from the
Device menu.
The Lantronix Web-Manager window displays in your browser.
Note: You can also open your JAVA enabled web browser and enter the IP
address of the device server to open Web-Manager.
4. Use the menu (pushbuttons) to navigate to sub-pages where you can configure
device server settings.
5. When you are finished, click the Update Settings button to save your settings.
Note: For a detailed explanation of the configuration settings, see 4:Using
Setup Mode for Configuration.
Unit Configuration
Click the Unit Configuration button to display the page shown in Figure 3-3, which
contains the current server configuration and port configuration settings read from the
device.
Note: The following examples represent typical web pages. See the
Lantronix web site for the latest version.
Server Properties
You can change the server properties by editing any of the fields. Holding the cursor
over a field displays a help message for that field. If you change the IP address, you
must enter the new IP address in the browser to reload the page.
Server Properties
Port Properties
Serial Port Settings
Speed 300, 600, 1200, 2400, 4800, 9600, 19200, 38400, 57600, 115200, and
230400 (Micro100 only)
Character Size 8, 7
Parity None, Even, Odd
Stop Bit 1,2
Flow Control None, XON/XOFF (software), XON/XOFF Pass Characters to Host
(software passthru), CTS/RTS (Hardware)
Dedicated Connection
Remote IP Address User selectable
Remote Port User selectable
Local Port User selectable (default 10001)
Packing Algorithm
Additional Settings
Factory Settings
Click the Factory Settings button to set the device server back to the factory default
settings.
Note: Factory Settings resets factory settings for the channel. This option
does not change the IP address, gateway, and subnet mask to the factory
default values.
Update Settings
Click the Update Settings button to send all changed settings to the device server.
from the main window list, and click the Telnet icon , or select Telnet
from the Device menu. If you use the Telnet icon on the DeviceInstaller
toolbar, skip steps 1 and 2.
1. From the Windows Start menu, click Run and type the following command,
where x.x.x.x is the IP address, and 9999 is the unit’s fixed network configuration
port number:
telnet x.x.x.x 9999
3. To enter the Setup Mode, press Enter within 5 seconds. The configuration
settings display, followed by the setup menu options.
4. Select an option on the menu by entering the number of the option in the Your
choice ? field and pressing Enter.
5. To enter a value for a parameter, type the value and press Enter, or to confirm a
current value, just press Enter.
6. When you are finished, save the new configurations (option 9). The unit reboots.
3. At this point, the screen display is the same as when you use a Telnet
connection. To continue, go to Step 4 in Using a Telnet Connection on page 4-1.
IP Address
The IP address must be set to a unique value in your network. (See Error!
Reference source not found.Error! Reference source not found. for more
information about IP addressing.)
Set Gateway IP Address
The gateway address, or router, allows communication to other LAN segments. The
gateway address should be the IP address of the router connected to the same LAN
segment as the unit. The gateway address must be within the local network. The
default is N (No), meaning the gateway address has not been set. To set the gateway
address, type Y and enter the address.
Netmask: Number of Bits for Host Part
A netmask defines the number of bits taken from the IP address that are assigned for
the host section.
Note: Class A: 24 bits; Class B: 16 bits; Class C: 8 bits
The unit prompts for the number of host bits to be entered, then calculates the
netmask, which displays in standard decimal-dot notation (for example,
255.255.255.0) when the saved parameters are displayed.
DHCP Name
If a DHCP server has automatically assigned the IP address and network settings,
you can discover the unit by using the DeviceInstaller network search feature.
There are three methods for assigning DHCP names to the unit.
Default DHCP Name: If you do not change the DHCP name, and you are
using an IP of 0.0.0.0, then the DHCP name defaults to CXXXXXX (XXXXXX
is the last 6 digits of the MAC address shown on the label on the bottom/side
of the unit). For example, if the MAC address is 00-20-4A-12-34-56, then the
default DHCP name is C123456.
Custom DHCP Name: You can create your own DHCP name. If you are
using an IP address of 0.0.0.0, then the last option in Server configuration is
Change DHCP device name. This option allows you to change the DHCP
name to an alphanumeric name (LTX in our example).
Numeric DHCP Name: You can change the DHCP name by specifying the
last octet of the IP address. When you use this method, the DHCP name is
LTXYY, where YY is what you chose for the last octet of the IP address. If
the IP address you specify is 0.0.0.12, then the DHCP name is LTX12. This
method only works with 2 digit numbers (0-99).
Baudrate
The unit and attached serial device, such as a modem, must agree on a speed or
baud rate to use for the serial connection. Valid baud rates are 300, 600, 1200, 2400,
4800, 9600 (default), 19200, 38400, 57600, 115200, and 230400 (Micro100 only) bits
per second.
I/F (Interface) Mode
The Interface (I/F) Mode is a bit-coded byte that you enter in hexadecimal notation.
The following table demonstrates how to build some common Interface Mode
settings:
Flow
Flow control sets the local handshaking method for stopping serial input/output. Use
the following table to select flow control options:
Port Number
The setting represents the source port number in TCP connections, and is the
number that identifies the channel for remote initiating connections. The default
setting for Port 1 is 10001. The range is 1-65535, except for the following reserved
port numbers:
Incoming Connection
Never Accept Incoming Rejects all external connection attempts.
Accept with DTR Active Accepts external connection requests only when the DTR
input is asserted. Cannot be used with Modem Mode.
Always Accept Accepts any incoming connection when a connection is not
already established. Default setting.
Response
Character Response A single character is transmitted to the serial port when there is
a change in connection state:
C = connected, D = disconnected, N = host unreachable.
Active Startup
No Active Startup Does not attempt to initiate a connection under any
circumstance. Default setting.
With Any Character Attempts to connect when any character is received from the
serial port.
With DTR Active Attempts to connect when the DTR input changes from not
asserted to asserted.
With a Specific Start Attempts to connect when it receives a specific start character
Character from the serial port. The default start character is carriage return.
Manual Connection Attempts to connect when directed by a command string
received from the serial port. The first character of the command
string must be a C (ASCII 0x43), and the last character must be
either a carriage return (ASCII 0x0D) or a line feed (0x0A). No
blanks or space characters may be in the command string.
Between the first and last command string characters must be a
full or partial destination IP address and may be a destination
port number.
Autostart If you enable autostart, the unit automatically connects to the remote
(Automatic IP address and remote port specified when the firmware starts.
Connection)
Hostlist If you enable this option, the device server scrolls through the hostlist
until it connects to a device listed in the hostlist table. Once it
connects, the unit stops trying to connect to any others. If this
connection fails, the unit continues to scroll through the table until it is
able to connect to another IP in the hostlist.
Baudrate (9600) ?
I/F Mode (4C) ?
Flow (00) ?
Port No (10001) ?
ConnectMode (C0) ?25
Hostlist :
No Entry !
Hostlist :
01. IP : 172.019.000.001 Port : 00023
02. IP : 172.019.000.002 Port : 03001
When the UDP option is in effect, the unit never attempts to initiate a
TCP connection because it uses UDP datagrams to send and receive
data.
Modem Mode
In Modem (Emulation) Mode, the unit presents a modem interface to the attached
serial device. It accepts AT-style modem commands, and handles the modem signals
correctly.
Typically, a modem is connected to a local PC, and a modem is connected to a
remote machine. A user must dial from the local PC to the remote machine,
accumulating phone charges for each connection. Modem Mode allows you to
replace modems with device servers and to use an Ethernet connection instead of a
phone call. By not having to change communications applications, you avoid
potentially expensive phone calls.
To select Modem Mode, set the Connect Mode to C6 (no echo), D6 (echo with full
verbose), or D7 (echo with 1-character response).
Note: If the unit is in Modem Mode, and the serial port is idle, the unit can
still accept network TCP connections to the serial port if Connect Mode is set
to C6 (no echo), D6 (echo with full verbose), or D7 (echo with 1-character
response).
Without Echo In Modem Mode, echo refers to the echo of all of the characters
entered in command mode; it does not mean to echo data that is
transferred. Quiet Mode (without echo) refers to the modem not
sending an answer to the commands received (or displaying what
was typed).
Full Verbose The unit echoes modem commands and responds to a command
with a message string shown in the table below.
Received commands must begin with the two-character sequence AT and terminate
with a carriage return character. (See Table 4-9. Monitor Mode Commands on page
4-11.)
The unit ignores any character sequence received not starting with AT, and only
recognizes and processes single AT-style commands. The unit treats compound AT
commands as unrecognized commands.
If the Full Verbose option is in effect, the unit responds to an unrecognized command
string that is otherwise formatted correctly (begins with AT and ends with carriage
return) with the OK message and takes no further action.
If the 1-Character Response option is in effect, the unit responds to an unrecognized
command string that is otherwise formatted correctly with OK and takes no further
action.
When an active connection is in effect, the unit transfers data and does not process
commands received from the serial interface.
When a connection is terminated or lost, the unit reverts to command mode.
When an active connection is in effect, the unit terminates the connection if it
receives the following sequence from the attached serial device:
1. No serial data is received for one second.
2. The character sequence +++ is received, with no more than one second between
each two characters.
3. No serial data is received for one second after the last + character. At this time,
the unit responds affirmatively for the selected echo/response mode.
4. The character string ATH is received, terminated with a carriage return. The unit
responds affirmatively according to the selected echo/response mode and drops
the network connection. The serial interface reverts to accepting command
strings.
If this sequence is not followed, the unit remains in data transfer mode.
DisConnMode
This setting determines the conditions under which the unit will cause a network
connection to terminate. In DisConnMode (Disconnect Mode), DTR drop either drops
the connection or is ignored.
(1) The device server sends the "Terminal Type" upon an outgoing connection.
(2) A password is required for a connection to the serial port from the network.
(3) The TCP connection closes even if the remote site does not acknowledge the disconnection.
(4) When there is a network connection to or from the serial port, the state LED turns off instead of blinking.
(5) When Ctrl D or Hex 04 is detected, the connection is dropped. Both Telnet mode and Disconnect with
EOT must be enabled for Disconnect with EOT to function properly. Ctrl D is only detected going from the
serial port to the network.
(6) When DTR transitions from a high state to a low state, the network connection to or from the serial port
drops.
Pack Control
Two firmware-selectable packing algorithms define how and when packets are sent
to the network. The standard algorithm is optimized for applications in which the unit
is used in a local environment, allowing for very small delays for single characters,
while keeping the packet count low. The alternate packing algorithm minimizes the
packet count on the network and is especially useful in applications in a routed Wide
Area Network (WAN). Adjusting parameters in this mode can economize the network
data stream.
Pack control settings are enabled in Flush Mode. Set this value to 00 if you do not
need specific functions.
Packing Interval
Packing Interval defines how long the unit should wait before sending accumulated
characters. This wait period is between successive network segments containing
data. For alternate packing, the default interval is 12ms.
Trailing Character
In some applications, CRC, Checksum, or other trailing characters follow the end-of-
sequence character; this option helps to adapt frame transmission to the frame
boundary.
Send Characters
If 2-Byte Send Character Sequence is enabled, the unit interprets the
sendchars as a 2-byte sequence; if this option is not enabled, the unit
interprets them independently.
If Send Immediately After Characters is not set, any characters already in the
serial buffer are included in the transmission after a "transmit" condition is
found. If this option is set, the unit sends immediately after recognizing the
transmit condition (sendchar or timeout).
Note: A transmission might occur if status information needs to be
exchanged or an acknowledgment needs to be sent.
DisConnTime (Inactivity Timeout)
Use this parameter to set an inactivity timeout. The unit drops the connection if there
is no activity on the serial line before the set time expires. Enter time in the format
mm:ss, where m is the number of minutes and s is the number of seconds. To
disable the inactivity timeout, enter 00:00. Range is 0 (disabled) to 5999 seconds (99
minutes, 59 seconds). The default is 0.
Send Characters
You can enter up to two characters in hexadecimal representation in sendchar. If the
unit receives a character on the serial line that matches one of these characters, it
sends the character immediately, along with any awaiting characters, to the TCP
connection. This action minimizes the response time for specific protocol characters
on the serial line (for example, ETX, EOT). Setting the first sendchar to 00 disables
the recognition of the characters. Alternatively, the unit can interpret two characters
as a sequence (see Pack Control on page 4-12).
Telnet Terminal Type
This parameter displays only if you enabled the terminal type option in Disconnect
Mode. If this option is enabled, you can use the terminal name for the Telnet terminal
type. Enter only one name.
If the terminal type option is enabled, the unit also reacts to the EOR (end of record)
and binary options, which can be used for applications like terminal emulation to IBM
hosts.
Channel (Port) Password
This parameter appears only if the channel (port) password option is enabled in
Disconnect Mode. If the option is enabled, you can set a password on the serial port.
Expert Settings
You can change these settings via Telnet or serial connections only, not on the Web-
Manager.
Caution: Only an expert should change these parameters. You must
definitely know the consequences the changes might have.
Security Settings
You can change security settings via Telnet or serial connections only, not on the
Web-Manager. We recommend that you set security over the dedicated network
or over the serial setup. If you set parameters over the network (Telnet 9999),
someone else could capture these settings.
Caution: Disabling both Telnet Setup and Port 77FE prevents users
from accessing the setup menu from the network.
Disable SNMP
This setting allows you to disable the SNMP protocol on the unit for security reasons.
SNMP Community Name
This setting allows you to change the SNMP community name. Community name is a
required field for NMS to read or write to a device. The default setting is public. The
name is a string of 1 to 13 characters.
Disable Telnet Setup
Note: If you choose to disable this option, please note that disabling both
Telnet Setup and Port 77FE prevents users from accessing the setup menu
from the network.
This setting defaults to the N (No) option. The Y (Yes) option disables access to
Setup Mode by Telnet (port 9999). It only allows access locally via the web pages
and the serial port of the unit.
Disable TFTP Firmware Upgrade
This setting defaults to the N (No) option. The Y (Yes) option disables the use of
TFTP to perform network firmware upgrades. With this option, you can download
firmware upgrades over the serial port using DeviceInstaller’s Recover Firmware
procedure. (See Serial Port Recovery Procedure on page 5-3.)
Disable Port 77FE (Hex)
Note: If you choose to disable this option, please note that disabling both
Telnet Setup and Port 77FE prevents users from accessing the setup menu
from the network.
Port 77FE is a setting that allows DeviceInstaller, Web-Manager, and custom
programs to configure the unit remotely. You may wish to disable this capability for
security purposes.
The default setting is the N (No) option, which enables remote configuration. You can
configure the unit by using DeviceInstaller, web pages, Telnet, or serial configuration.
The Y (Yes) option disables remote configuration and web sites.
Note: The Yes option disables many of the GUI tools for configuring the unit,
including the embedded Web-Manager tool.
Enable Encryption
CoBox-Micro, CoBox-Mini, CoBox-Mini100
This option displays only if your CoBox-Micro, CoBox-Mini, or CoBox-Mini100
has encryption. This setting defaults to the N (No) option, which completely disables
the 128-bit Twofish encryption algorithm. Select Y (Yes) to enable the encryption
option. Enabling the encryption option will display the Change Keys option, which is
used to change the encryption key code.
Enter a 32-hexadecimal (0-9, A-F) digit encryption string to be set. Example:
01-FA-9E-C4-37-B3-82-D5-76-99-FF-4A-0E-5B-9C-A1
Only customer applications using a Lantronix-supplied encryption library or a
Lantronix device server configured with an identical encryption string are able to
correctly decode data sent from this unit.
Note: If you select Y, you must complete the settings. To escape, complete
the settings and exit without saving.
You can obtain firmware that supports 128-bit encryption by going to the Lantronix
Support page at www.lantronix.com/support/download. Click on the 128-bit
Encryption icon and follow the instructions to download a zip file that contains the
firmware and example code. Once you have obtained the firmware with encryption,
you must load it into your device server.
Currently, Lantronix does not provide a Telnet application that will allow the user to
make an encrypted socket connection to the device server serial port from a
Windows PC.
Micro100
This option displays only if you purchased the encrypted version of the
Micro100. You can enable or disable (default) Rijndael encryption. Rijndael is the
block cipher algorithm recently chosen by the National Institute of Science and
Technology (NIST) as the Advanced Encryption Standard (AES) to be used by the
US government.
To enable encryption, select the key length (128, 192 or 256 bits) and enter the
encryption key in hexadecimals (32, 48, or 64, respectively). The hexadecimals are
echoed as asterisks to prevent onlookers from seeing the key.
Encryption only applies to the port selected for tunneling (default 10001), regardless
of whether you are using TCP or UDP.
Generally, one of two situations applies.
Encrypted Micro100-to-Micro100 communication (and in the future, Micro100
communication to other Lantronix device servers) is supported without extra
effort.
Factory Defaults
Select 7 to reset the unit’s Channel 1, Channel 2, Expert Settings, and Enhanced
Security to the factory default settings. The server configurations (IP address
information) remain unchanged.
Channel 1 and 2Configuration
Baudrate 9600
I/F Mode 4C (1 stop bit, no parity, 8 bit, RS-232C)
Own TCP port number Channel 1: 10001
Channel 2: 10002
Connect Mode C0 (always accept incoming connection; no active
connection startup)
Hostlist retry counter 3
Hostlist retry timeout 250 (msec)
Start character for serial channel 1 0x0D (CR)
All other parameters 0
Expert Settings
TCP keepalive 45 (seconds)
ARP cache timeout 600 (seconds)
Security Settings
SNMP Enabled
SNMP community name Public
Telnet setup Enabled
TFTP download Enabled
Port 77Feh Enabled
Web Server Enabled
ECHO Disabled
Encryption Disabled
Enhanced password Disabled
Obtaining Firmware
You can obtain the most up-to-date firmware and release notes for the unit from the
Lantronix web site (www.lantronix.com) or by using anonymous FTP
(ftp.lantronix.com).
Reloading Firmware
There are several ways to update the unit's internal operational code (*.ROM or
*.HEX): via DeviceInstaller (the preferred way), via TFTP, via another unit, or via the
serial port. You can also update the unit's internal Web interface (*.COB) via TFTP or
DeviceInstaller.
Here is a list of typical names for those files. Check the Lantronix web site for the
latest versions and release notes.
Firmware Examples
Folder Name ROM File COB
CoBox-micro Ltx45.rom Cbxw300.cob
CoBox-mini Ltx45.rom Cbxw300.cob
CoBox-mini100 Ltx45.rom Cbxw300.cob
CoBox-micro100 M100e55.rom Cbx350.cob
Via DeviceInstaller
After downloading the firmware to your computer, you can use DeviceInstaller to
install it. Please refer to the DeviceInstaller User Guide or Help files for instructions.
Via TFTP
To download new firmware from a computer:
1. Use a TFTP client to send a binary file to the unit (*.ROM to upgrade the unit’s
internal operational code and *.COB to upgrade its internal Web interface).
Note: TFTP requires the .ROM (binary) version of the unit's internal
operational code.
2. Make sure the Put and Binary options at the top of the window are selected.
3. Enter the full path of the firmware file in the Source File field.
4. In the Destination File field, do one of the following:
For the internal operational code, type 3L for the Mini, Mini100, and Micro, or
type 3M for the Micro100.
For the internal Web interface, type WEB6.
5. In the Remote Host field, enter the IP address of the unit being upgraded.
6. Click the Put button to transfer the file to the unit.
The unit performs a power reset after the firmware has been loaded and stored.
Via Another Unit
Note: This procedure works for all of the embedded device servers except
the Micro100.
To distribute firmware to another unit over the network:
1. Enter the host unit's Monitor Mode.
2. Send the firmware to the receiving unit using the SF command, where x.x.x.x is
the receiving unit's IP address.
SF x.x.x.x
The receiving unit performs a power reset after the firmware has been loaded and
stored.
Note: You can only update your unit's internal Web interface using TFTP or
DeviceInstaller.
Via the Serial Port
Note: This procedure works for all of the embedded device servers except the
Micro100.The following procedure is for using the HyperTerminal software
application. In some cases, the HEX format file is available on the software CD and
on the Web site.
Before you can load firmware through the serial port you need to convert the ROM
code to HEX format. In many cases, the HEX format file is available on the software
CD and on the Web site. There is a DOS application, R2H.EXE, you can use to
convert the ROM file to HEX format. The R2H.EXE application is available at
ftp://ftp.lantronix.com/pub.
Put R2H.EXE and the *.ROM file into the same directory on a PC, and then open a
DOS Window to that directory and type:
Technical Support
If you are experiencing an error that is not described in this chapter, or if you are
unable to fix the error, you may:
To check our online knowledge base or contact Technical Support, go to
http://www.lantronix.com/support.
E-mail us at support@lantronix.com.
Call us at:
(800) 422-7044 Domestic
(949) 453-7198 International
(949) 450-7226 Fax
Our phone lines are open from 6:00AM - 5:30 PM Pacific Time Monday through
Friday excluding holidays.
Technical Support Europe, Middle East, and Africa
Phone: +49 (0) 89 31787 817
E-mail: eu_techsupp@lantronix.com or eu_support@lantronix.com
Firmware downloads, FAQs, and the most up-to-date documentation are available at:
www.lantronix.com/support.
When you report a problem, please provide the following information:
Your name, and your company name, address, and phone number
Lantronix model number
Lantronix MAC number
Software version (on the first screen shown when you Telnet to port 9999)
Description of the problem
Status of the unit when the problem occurred (please try to include information on
user and network activity at the time of the problem).