Final Narrative Yusen
Final Narrative Yusen
Final Narrative Yusen
DISCIPLINE…ACCOUNTABILITY…PROFESSIONALISM…HUMILITY
Submitted to:
Ms.Ma. Elaine B. Magyaya
OJT COORDINATOR
Submitted by:
Vlecy Mae P. Calaluan
Jennifer M. Manlapaz
Claudine L. Mendoza
Sharmine M. Sadicon
TABLE OF CONTENTS
. Preliminary Contents
SOUTHWESTERN INSTITUTE OF BUSINESS AND TECHNOLOGY
DISCIPLINE…ACCOUNTABILITY…PROFESSIONALISM…HUMILITY
a. Title Page
b. Acknowledgment
c. Table of Contents
d. Introduction
II. Company Profile
a. Brief history
b. Vision
c. Mission
d. Organizational Chart
e. Logo
III. Training Program
a. Objectives
b. Schedules/Timetable
c. Area of Training
IV. Activities
SOUTHWESTERN INSTITUTE OF BUSINESS AND TECHNOLOGY
DISCIPLINE…ACCOUNTABILITY…PROFESSIONALISM…HUMILITY
c. Problems Encountered
V. Evaluation
a. Potential of Company as a
Training Ground
b. Suggestions for the improvement
of the training program
. Preliminary Contents
a. Title Page
b. Acknowledgment
c. Table of Contents
d. Introduction
II. Company Profile
a. Brief history
b. Vision
c. Mission
SOUTHWESTERN INSTITUTE OF BUSINESS AND TECHNOLOGY
DISCIPLINE…ACCOUNTABILITY…PROFESSIONALISM…HUMILITY
d. Organizational Chart
e. Logo
III. Training Program
a. Objectives
b. Schedules/Timetable
c. Area of Training
IV. Activities
a. Description and Explanation of
activities performed during the
training
b. Achievements
c. Problems Encountered
V. Evaluation
a. Potential of Company as a
Training Ground
SOUTHWESTERN INSTITUTE OF BUSINESS AND TECHNOLOGY
DISCIPLINE…ACCOUNTABILITY…PROFESSIONALISM…HUMILITY
ACKNOWLEDGEMENT
SOUTHWESTERN INSTITUTE OF BUSINESS AND TECHNOLOGY
DISCIPLINE…ACCOUNTABILITY…PROFESSIONALISM…HUMILITY
We would like to express our heartfelt gratitude to everyone who has been a part
of our journey in completing our on-the-job training.
First and foremost, to our Almighty God, who gave us wisdom and strength and kept
us safe throughout our journey.
To the management, employees, and staff of Yusen Logistics Philippines, Inc., who
have been kind and considerate in guiding us to our two-month-long internship. We are
grateful for the knowledge and patience that you have shared for us to excel in our
chosen field.
To our OJT coordinator, Ms. Ma. Elaine Magyaya, who gave us support and
assistance from the start to the end of our practicum.
And most importantly, to our Parents, who provided us with moral and financial
support throughout our internship. We are thankful for your never-ending encouragement
for us to pursue our dreams.
INTRODUCTION
Internship, or on-the-job training, is one way by which we students are given an
opportunity to apply the theories and computations that we have learned from school. It
also helps us to obtain applicable knowledge and skills by performing in actual work
setting.
SOUTHWESTERN INSTITUTE OF BUSINESS AND TECHNOLOGY
DISCIPLINE…ACCOUNTABILITY…PROFESSIONALISM…HUMILITY
COMPANY PROFILE
BRIEF HISTORY
Yusen Logistics Philippines is a global logistics provider, offering end-to-end
supply chain solutions with services covering international freight forwarding for both
air and sea and contract logistics that can handle both bonded and regular
transactions. With more than 27 years of experiences in the logistics industry, Yusen
Logistics Philippines has already established several offices and warehouses across
Metro Manila, Northern and Southern Luzon, Visayas, and now Mindanao to concentrate on
the region’s growing demands.
VISION
Connecting people, businesses, and communities to a better future – through
logistics.
MISSION
To become the world’s preferred supply chain logistics company – applying
insight, service quality, and innovation to create sustainable growth for business and
society.
QUALITY POLICY
As detailed in our mid-term business plan Transform 2025, one of the core
components of our business strategy in the years ahead is ensuring our service quality.
Delivering a consistent and high-quality customer experience involves establishing a
global quality program that would set the standard for the Yusen Logistics customer
experience and our roles in delivering it. The Y.E.S. (Yusen Excellence System), which
is Yusen Logistics Group's original global quality management system (QMS), was
established on April 1, 2020.
Y.E.S. leads us to take a structured approach to thoroughly improving service quality
under management initiatives and provide high-quality service to customers wherever
they are.
Through Y.E.S., we can ensure that the Yusen Logistics Group Quality Policy
covers:
Health & Safety: We ensure a safe and supportive work environment with a focus on
compliance regardless of location, office, or facility.
Standardize Process: We commit to develop processes for our customers and business that
deliver a level of service customers can trust, no matter where in the world they do
business.
Kaizen Activities: We consistently work to find better ways of delivering our services
and improving our quality to our customers through Kaizen Activities at every level of
our business.
Management Initiative: Three commitments (Health & Safety, Standardize Process, and
Kaizen Activities) are driven by our corporate mission to become the world’s preferred
SOUTHWESTERN INSTITUTE OF BUSINESS AND TECHNOLOGY
DISCIPLINE…ACCOUNTABILITY…PROFESSIONALISM…HUMILITY
supply chain logistics company, and by our values and behaviors under management
initiatives.
TRAINING
PROGRAM
OBJECTIVES
1. To provide students with work experience relevant to their chosen field of
specialization.
2. To give students the opportunity to apply all the things they learned from their
course and gain new knowledge to improve in their chosen field.
3. To provide trainees the opportunity to acquire more skills and techniques in doing
various tasks and responsibilities.
4. To enable students develop a sense of professionalism, love of work and commitment to
people they serve.
5. To enhance their ability to interact successfully in a wider community
SCHEDULE OF TIMETABLE
OFFICE HOURS
SOUTHWESTERN INSTITUTE OF BUSINESS AND TECHNOLOGY
DISCIPLINE…ACCOUNTABILITY…PROFESSIONALISM…HUMILITY
AREA OF TRAINING
The most important aspect in the business process at Yusen Logistics Philippines
is Air Import Billing, which they assign to their clients. The duties and
responsibilities of an import billing specialist include sending invoices to clients,
receiving, sorting, and tracking incoming payments, addressing and resolving clients’
questions. We were given the opportunity to teach and learn corporate billing through
encoding the house of billing and how to bool that undergo scrutiny and recording
billing system. We also learned how to calculate destination charges and pick-up
charges and we also assisted the airliner representative in their tasks to obtain
documents containing the master airway bill, which is the most important documents
needed by billing department. Nevertheless, we were taught how to encode it so they
have duplicates and validate each master airway bill and also, we segregate the
invoices bill.
SOUTHWESTERN INSTITUTE OF BUSINESS AND TECHNOLOGY
DISCIPLINE…ACCOUNTABILITY…PROFESSIONALISM…HUMILITY
ACTIVITIES
SOUTHWESTERN INSTITUTE OF BUSINESS AND TECHNOLOGY
DISCIPLINE…ACCOUNTABILITY…PROFESSIONALISM…HUMILITY
Origin or Destination CFS must make a copy of MAWB and attach it to the AC12
Register of Air Freight or work order to retain for their records.
Validating the master- refers to checking proving the validity of the Master and
declared the Master as legally valid.
ACHIEVEMENTS
Throughout our internship, we achieve a lot of learnings about our chosen field
and develop new skills and competencies that we can use in our future endeavours. These
learnings can be our starting line to grow as an individual and as a future Customs
Broker. We learned how to go beyond our comfort zones and understand the reality of
life and be ready to face the world after this. There are some ups and downs during the
internship because most of the things are new to us but we are able to accomplish the
tasks that are assigned to us and achieve our goals. This is the greatest achievement
that we can have, as Yusen Logistics Philippines,Inc. gave us an opportunity to be
equipped and become the better version of ourselves.
CHALLENGES/PROBLEMS ENCOUNTERED
Most of the issues we ran upon throughout our internship were straightforward
ones. We had some trouble adjusting to the workplace during our first week since we are
a little reserved, but we quickly got used to it because everyone is so kind and
welcoming. In addition, we ran into issues like unstable internet connections that
forced us to put our work on hold. Thankfully, despite these issues, we are still able
to put in a lot of effort to complete the duties that have been given to us.
SOUTHWESTERN INSTITUTE OF BUSINESS AND TECHNOLOGY
DISCIPLINE…ACCOUNTABILITY…PROFESSIONALISM…HUMILITY
EVALUATION
SOUTHWESTERN INSTITUTE OF BUSINESS AND TECHNOLOGY
DISCIPLINE…ACCOUNTABILITY…PROFESSIONALISM…HUMILITY
APPENDICES
DOCUMENTATION
SOUTHWESTERN INSTITUTE OF BUSINESS AND TECHNOLOGY
DISCIPLINE…ACCOUNTABILITY…PROFESSIONALISM…HUMILITY
Segregating the
Encoding the
billing invoice
Manifest of Air
of different
Freight
shipment
Printing billing
invoices
BUSINESS DEVELOPMENT-
SUPPLY CHAIN SOLUTIONS
DEPARTMENT
PHOTO OPPORTUNITY
SOUTHWESTERN INSTITUTE OF BUSINESS AND TECHNOLOGY
DISCIPLINE…ACCOUNTABILITY…PROFESSIONALISM…HUMILITY
WEEK 2
March 11-15, 2024
WEEK 4
March 18-22, 2024
WEDNESDAY Holiday
WEEK 7
April 15-19, 2024
WEEK 4
March 18-22, 2024
WEDNESDAY Holiday
WEEK 7
April 15-19, 2024
Welcomed by the HR
SOUTHWESTERN INSTITUTE OF BUSINESS AND TECHNOLOGY
DISCIPLINE…ACCOUNTABILITY…PROFESSIONALISM…HUMILITY
Supervisor
Air Freight Forwarding
Printed invoices
MONDAY - WEDNESDAY Separated the disbursement, zero rated and
billing invoice, also known as Vat.
Encode the summary of the billing
transmittal for Yokogawa Ph., Yazaki, and
Little fuse
Place the summary of the billing
transmittal in each box labeled with the
respective company locations that I
SOUTHWESTERN INSTITUTE OF BUSINESS AND TECHNOLOGY
DISCIPLINE…ACCOUNTABILITY…PROFESSIONALISM…HUMILITY
encoded.
CERTIFICATE OF COMPLETION
SOUTHWESTERN INSTITUTE OF BUSINESS AND TECHNOLOGY
DISCIPLINE…ACCOUNTABILITY…PROFESSIONALISM…HUMILITY