Different Forms of Communication
Different Forms of Communication
Different Forms of Communication
Communication
MBA-SEM
2008
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Forms Of Communication
Verbal Communication
Non-Verbal Communication
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Non Verbal Communication
“Actions speak louder than words”
It is communication through any means other than words
Non- Verbal cues, in fact can speak louder than words. Your
personal appearance, facial expressions, postures, gestures,
eye contact, voice, proximity, touch – all of these non verbal
signals influence the way your message is interpreted or
deciphered by your partners in a communication process.
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Forms of Non-Verbal Communication
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Goals to be accomplished by Non-verbal
Communication
To create impression
To manage interaction
Expressing emotions
To send relational messages
To convey deception
To send messages of power and persuasion
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Types of Non-verbal Communication
Kinesics
Facial Expression
Neutral
Relaxed
Tense
Uplifted
Droopy
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Kinesics Contd…
Posture
Slumped posture = low spirits
Erect Posture = high spirits, energy, and confidence
Lean forward = open and interested
Lean away = defensive or disinterested
Crossed arms = defensive
Uncrossed = willingness to listen
Gesture
Conscious Gestures
Spontaneous Gestures
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Types of Non-verbal Communication
Contd….
Oculesics
Eye contacts
Haptics
Touch
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Types of Non-verbal Communication
Contd…
Proxemics
Space
Paralinguistics / Vocalics
Pitch
Speed
Quality
Pauses
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Types of Non-verbal Communication
Contd…
Chronemics
Time
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Assignment No.1
Why non-verbal communication is important?
How can non verbal communication help a
Manager interact effectively?
How can you improve your non-verbal
communication?
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