The three keys to Spain's success with eGovernment according to the speaker are: 1) Establishing a strong legal framework centered around the eGovernment Law, 2) Developing common infrastructures and services, and 3) Fostering strong collaboration between public administrations. Some of the main accomplishments highlighted include implementing a National Security Framework and National Interoperability Framework, developing services like the Red SARA communications platform, and facilitating collaboration through committees and working groups.
Collaboration and buy-in from different levels of government and from civil servants in order to deliver a common digital government strategy.
Francesco Mureddu, Associate Director, The Lisbon Council, BE
Gabriela Viale Pereira, Postdoc, Danube University Krems, AU
Digital government is a platform to support a digital society amid challenges of aging, globalization, and emerging technologies. The government aims to transform from a system of "darts" where citizens cannot move fast, to a "moving walkway" that actively supports citizens. This will be achieved through a user-centric and innovative digital government model based on openness, fairness, participation and evidence-based policymaking. The key pillars are service design focused on user experience, an open and interoperable platform using APIs and data standards, and IT governance including an innovation team. The overall goal is to decrease inconvenient services, increase business speed and service levels, and create new innovative services by transitioning processes from paper-based to digital.
Ciekawy dokument prezentujący wyniki kontroli NAO (National Audit Office) w Wielkiej Brytanii, która zajęła się tematyką wdrożeń SSC w sektorze publicznym.
Co ciekawe, pomimo tego, iż wdrożenia SSC nie dowiozły zakładanych efektów, to nie model sam jest tego przyczyną, a m.in. zbyt rozbuchane wydatki na zbyt mocno rozbudowane systemy IT. Poważne wnioski.
ICTO Philippines (Information and Communications Technology Office)
The Information and Communications Technology Office (ICTO) is the primary policy, planning, coordinating, implementing, regulating, and administrative entity of the executive branch of Government that will promote, develop, and regulate integrated and strategic information and communications technology (ICT) systems. Its mission is to provide leadership, direction and coordination in the development, implementation and use of ICT for socio-economic development and for delivery of public service to digitally empowered citizens. Its vision is to enable a globally competitive knowledge-based economy through open and innovative ICT-enabled governance.
Electronic governance, popularly known as E-governance, is the integration of Information and Communication Technology (ICT) in all the processes, with the aim of enhancing government ability to address the needs of the general public. The basic purpose of e-governance is to simplify processes for all, i.e. government, citizens, businesses, etc. at National, State, and local levels
The document discusses eGovernment in Greece. It finds that Greece lags behind the EU average in many digital indicators, especially broadband access, ecommerce, and education technology. It outlines Greece's 2014-2020 eGovernment Strategy to modernize the state through increased digital services and interoperability. Key projects include expanding broadband access, integrating tax and social security systems, implementing CRM and ERP systems, and creating centralized data centers. The goal is to improve public services, increase efficiency and transparency, and enhance digital inclusion.
Electronic governance or e-governance is the application of IT for delivering government services, exchange of information, communication transactions, integration of various stand-alone systems between government to citizen (G2C), government-to-business (G2B), government-to-government (G2G), government-to-employees (G2E) as well as back-office processes and interactions within the entire government framework. Through e-governance, government services are made available to citizens in a convenient, efficient, and transparent manner. The three main target groups that can be distinguished in governance concepts are government, citizens, and businesses/interest groups. In e-governance, there are no distinct boundaries, finance and support.
Some examples to create awareness and sensitisation of use of ICT in Good Governance, in the context of India.
Presentation made for Students, Faculty and Staff of Dyal Singh College, Lodhi Road, New Delhi
Hans Arents, life events in public service delivery, SIGMA, 4 March 2021
Presentation by Hans Arents at seminar 1 held on 4 March 2021, which addresses life-events in public service delivery: what and how? This event takes place in the framework of a series of webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
This document discusses strategies for developing an effective electronic governance (e-governance) system, outlining both its benefits and challenges. The main points are:
1) E-governance can improve government efficiency, service quality, and policy outcomes, as well as economic objectives, but faces challenges like legal barriers, funding issues, technology changes, and the digital divide.
2) A strategic e-governance plan is needed to address challenges and realize benefits like increased transparency, citizen engagement, and administrative reform.
3) Key strategies include overcoming legal barriers, establishing shared infrastructure and standards, planning for technology changes, and addressing the digital divide.
Role of icts in promotion of good governance case for libraries in kenya
This paper examines the role of information and communication technologies (ICTs) in promoting good governance through libraries in Kenya. It discusses how ICT has facilitated greater government transparency, citizen participation, and access to information globally and in Kenya. The paper argues that libraries can help advance good governance by providing ICT-enabled services that disseminate government information and allow citizens to give feedback. Challenges to implementing this include limited resources and digital divides, but recommendations include strengthening ICT infrastructure and skills training.
Supporting the global efforts in strengthening the safety, security and resilience of Cyberspace, the Commonwealth Cybersecurity Forum 2013, organised by the Commonwealth Telecommunications Organisation. The ceremonial opening examined how Cyberspace could be governed and utilised in a manner to foster freedom and entrepreneurship, while protecting individuals, property and the state, leading to socio-economic development. Speakers of this session, Mr Mario Maniewicz, Chief, Department of Infrastructure, Enabling Environment and E-Applications, ITU; Mr David Pollington, Director, International Security Relations, Microsoft; Mr Alexander Seger, Secretary, Cybercrime Convention Committee, Council of Europe; Mr Nigel Hickson, Vice President, Europe, ICANN and Mr Pierre Dandjinou, Vice President, Africa, ICANN, added their perspectives on various approaches to Cybergovernance, with general agreement on the role Cyberspace could play to facilitate development equitably and fairly across the world.
Hosted by the Ministry of Posts and Telecommunications of Cameroon together with the Telecommunications Regulatory Board of Cameroon and backed by partners and industry supporters including ICANN, Council of Europe, Microsoft, MTN Cameroon, AFRINIC and Internet Watch Foundation, the Commonwealth Cybersecurity Forum 2013 seeks to broaden stakeholder dialogue to facilitate practical action in Cybergovernance and Cybersecurity, some of which will be reflected in the CTO’s own work programmes under its Cybersecurity agenda.
Ermo Taks, 1 of 2, digital government, public service delivery, SIGMA, 18 Mar...
Presentation 1 of 2 by Ermo Taks, senior consultant in E-governance architectures and interoperability, Estonia, at seminar 2, held on 18 March 2021, which addresses digital government principles and building blocks. This 2nd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Servicios en línea y Gobierno 3.0 en la República de Corea
Presentación de Lee, In Jae, Director General de Administración de Políticas. Ministerio de Seguridad y Administración Pública de Corea, en el WorkShop APEC 2013 "Government-to Citizens Service Channels"
Development of e-government in Serbia and Bosnia and HerzegovinaNatasa Veljkovic
The document analyzes the development of e-government in Serbia and Bosnia and Herzegovina from 2004-2008. It finds that:
- Serbia's sophistication of public e-services increased from 15.25% to 47.42% from 2004-2008, with business services being more advanced than citizen services. The most developed Serbian e-services were for job searching, public procurement, libraries and customs declarations.
- Bosnia and Herzegovina lacks comprehensive e-government and has mainly basic informational websites rather than interactive e-services, though the Republic of Srpska launched an e-government portal in 2009. Overall development of e-government was found to be behind international standards.
- Both
170910eーgov, open government and open data Kenji Hiramoto
The document discusses Japan's strategy for e-Government, open government, and open data. It outlines Japan's IT strategy and legislation, including establishing the Government CIO position. The strategy aims to create a data-driven society through open data, digital government services, and platforms to share information across sectors. It also discusses initiatives to improve transparency, participation, and use of emerging technologies like AI.
This document discusses the role of e-governance in Bharat Nirman. It begins by defining e-governance and its goals of improving government services, interface with businesses, empowering citizens, and making government more efficient. It then provides details on India's National e-Governance Plan, including key initiatives like Common Service Centers, the State Wide Area Network, and State Data Centers. Examples of e-governance applications in areas like the power sector are described. Critical success factors and the impacts of e-governance like reduced corruption and improved access to services are summarized before concluding that e-governance can advance governance reforms but requires overcoming challenges in implementation.
Digital Transformation of Public AdministrationSamos2019Summit
Collaboration and buy-in from different levels of government and from civil servants in order to deliver a common digital government strategy.
Francesco Mureddu, Associate Director, The Lisbon Council, BE
Gabriela Viale Pereira, Postdoc, Danube University Krems, AU
Digital government is a platform to support a digital society amid challenges of aging, globalization, and emerging technologies. The government aims to transform from a system of "darts" where citizens cannot move fast, to a "moving walkway" that actively supports citizens. This will be achieved through a user-centric and innovative digital government model based on openness, fairness, participation and evidence-based policymaking. The key pillars are service design focused on user experience, an open and interoperable platform using APIs and data standards, and IT governance including an innovation team. The overall goal is to decrease inconvenient services, increase business speed and service levels, and create new innovative services by transitioning processes from paper-based to digital.
Ciekawy dokument prezentujący wyniki kontroli NAO (National Audit Office) w Wielkiej Brytanii, która zajęła się tematyką wdrożeń SSC w sektorze publicznym.
Co ciekawe, pomimo tego, iż wdrożenia SSC nie dowiozły zakładanych efektów, to nie model sam jest tego przyczyną, a m.in. zbyt rozbuchane wydatki na zbyt mocno rozbudowane systemy IT. Poważne wnioski.
ICTO Philippines (Information and Communications Technology Office)Angelica Marcelino
The Information and Communications Technology Office (ICTO) is the primary policy, planning, coordinating, implementing, regulating, and administrative entity of the executive branch of Government that will promote, develop, and regulate integrated and strategic information and communications technology (ICT) systems. Its mission is to provide leadership, direction and coordination in the development, implementation and use of ICT for socio-economic development and for delivery of public service to digitally empowered citizens. Its vision is to enable a globally competitive knowledge-based economy through open and innovative ICT-enabled governance.
E governance - management information systemAkanksha Gohil
Electronic governance, popularly known as E-governance, is the integration of Information and Communication Technology (ICT) in all the processes, with the aim of enhancing government ability to address the needs of the general public. The basic purpose of e-governance is to simplify processes for all, i.e. government, citizens, businesses, etc. at National, State, and local levels
The document discusses eGovernment in Greece. It finds that Greece lags behind the EU average in many digital indicators, especially broadband access, ecommerce, and education technology. It outlines Greece's 2014-2020 eGovernment Strategy to modernize the state through increased digital services and interoperability. Key projects include expanding broadband access, integrating tax and social security systems, implementing CRM and ERP systems, and creating centralized data centers. The goal is to improve public services, increase efficiency and transparency, and enhance digital inclusion.
Electronic governance or e-governance is the application of IT for delivering government services, exchange of information, communication transactions, integration of various stand-alone systems between government to citizen (G2C), government-to-business (G2B), government-to-government (G2G), government-to-employees (G2E) as well as back-office processes and interactions within the entire government framework. Through e-governance, government services are made available to citizens in a convenient, efficient, and transparent manner. The three main target groups that can be distinguished in governance concepts are government, citizens, and businesses/interest groups. In e-governance, there are no distinct boundaries, finance and support.
Some examples to create awareness and sensitisation of use of ICT in Good Governance, in the context of India.
Presentation made for Students, Faculty and Staff of Dyal Singh College, Lodhi Road, New Delhi
Presentation by Hans Arents at seminar 1 held on 4 March 2021, which addresses life-events in public service delivery: what and how? This event takes place in the framework of a series of webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
This document discusses strategies for developing an effective electronic governance (e-governance) system, outlining both its benefits and challenges. The main points are:
1) E-governance can improve government efficiency, service quality, and policy outcomes, as well as economic objectives, but faces challenges like legal barriers, funding issues, technology changes, and the digital divide.
2) A strategic e-governance plan is needed to address challenges and realize benefits like increased transparency, citizen engagement, and administrative reform.
3) Key strategies include overcoming legal barriers, establishing shared infrastructure and standards, planning for technology changes, and addressing the digital divide.
Role of icts in promotion of good governance case for libraries in kenyaBeatrice Amollo
This paper examines the role of information and communication technologies (ICTs) in promoting good governance through libraries in Kenya. It discusses how ICT has facilitated greater government transparency, citizen participation, and access to information globally and in Kenya. The paper argues that libraries can help advance good governance by providing ICT-enabled services that disseminate government information and allow citizens to give feedback. Challenges to implementing this include limited resources and digital divides, but recommendations include strengthening ICT infrastructure and skills training.
Supporting the global efforts in strengthening the safety, security and resilience of Cyberspace, the Commonwealth Cybersecurity Forum 2013, organised by the Commonwealth Telecommunications Organisation. The ceremonial opening examined how Cyberspace could be governed and utilised in a manner to foster freedom and entrepreneurship, while protecting individuals, property and the state, leading to socio-economic development. Speakers of this session, Mr Mario Maniewicz, Chief, Department of Infrastructure, Enabling Environment and E-Applications, ITU; Mr David Pollington, Director, International Security Relations, Microsoft; Mr Alexander Seger, Secretary, Cybercrime Convention Committee, Council of Europe; Mr Nigel Hickson, Vice President, Europe, ICANN and Mr Pierre Dandjinou, Vice President, Africa, ICANN, added their perspectives on various approaches to Cybergovernance, with general agreement on the role Cyberspace could play to facilitate development equitably and fairly across the world.
Hosted by the Ministry of Posts and Telecommunications of Cameroon together with the Telecommunications Regulatory Board of Cameroon and backed by partners and industry supporters including ICANN, Council of Europe, Microsoft, MTN Cameroon, AFRINIC and Internet Watch Foundation, the Commonwealth Cybersecurity Forum 2013 seeks to broaden stakeholder dialogue to facilitate practical action in Cybergovernance and Cybersecurity, some of which will be reflected in the CTO’s own work programmes under its Cybersecurity agenda.
Presentation 1 of 2 by Ermo Taks, senior consultant in E-governance architectures and interoperability, Estonia, at seminar 2, held on 18 March 2021, which addresses digital government principles and building blocks. This 2nd event takes place in the framework of a series of three webinars organised by the SIGMA Programme, a joint initiative of the OECD and EU, principally financed by the EU, on the role of life events in end-to-end public service delivery.
Presentación de Lee, In Jae, Director General de Administración de Políticas. Ministerio de Seguridad y Administración Pública de Corea, en el WorkShop APEC 2013 "Government-to Citizens Service Channels"
The document discusses Mexico's efforts to digitize and streamline public services and procedures to increase productivity and competitiveness. It outlines Mexico's national digital strategy which includes simplifying government services, increasing access to technologies, and improving inter-agency coordination and data sharing. The strategy aims to reduce the time and costs required for common procedures such as starting a business by integrating services across different levels of government through standardized processes and digital platforms.
This document provides an overview of e-governance initiatives in India. It discusses how e-governance aims to provide online access to government services and information for citizens. Key initiatives at the national level include the National e-Governance Plan and various ministries developing online presences. States have also implemented e-governance projects like Bhoomi in Karnataka. NGOs and private organizations supplement these efforts through programs like Tara Haat and Drishtee that deliver e-services to rural areas.
My Music magazine aims to represent mixed ethnic backgrounds and highlight black achievement and role models for youth. The magazine has an urban fashion essence with a modern vibe. Its color theme uses different shades of pink and black outlines to represent ambitious, aspiring young girls. The cover features a model from a mixed background to attract a wide audience. The target age group of 16-19 is active in social life and interested in music, fashion, and the entertainment industry.
Experience and strategy of Spain in eGovernment: three keys to sucess, the ba...Miguel A. Amutio
Experience and strategy of Spain in eGovernment: three keys to sucess, the basis for next steps:
- Sound and comprehensive legal basis, Common infrastructures and services and Strong collaboration
Reuse of applications as products or as services in the Administration. A str...Miguel A. Amutio
Translation of the article published in 'BOLETIC' N. 63, 2012.
Based on the provisions of the eGovernment Law 11/2007 and the National Interoperability Framework (Royal Decree 4/2010), plus the support of European Union policies, it is possible to go ahead with the reuse of applications, either as products or as services, and of other information assets, with a goal of greater efficiency and effectiveness. There are certain steps that can be pointed out.
Amir introduces himself and his family, including three sisters. He has two pets, a dog named Sandy who is 6 years old, and a hamster named Fluffy who is 1 year old. Amir enjoys activities like jogging, reading, photography, music, art and traveling. He is from Los Angeles, California in the United States, which has 50 states. Los Angeles has beaches, is a big city with warm weather, and is known for Hollywood filmmaking. Major American holidays celebrated include New Year's Eve, Valentine's Day, Independence Day, Thanksgiving and Christmas.
The document discusses marketing strategies for banks in India. It begins by defining bank marketing and noting that private sector and foreign banks have grown faster than public sector banks on key performance metrics like deposits, advances, interest income, and profits. It then discusses the various products and services offered by banks, the marketing approaches used, and challenges faced in bank marketing. Finally, it suggests strategies for public sector banks to enhance their marketing, such as emphasizing term deposits, developing attractive products, effective branding, increasing awareness among customers like women, and educating customers.
Interoperability and community building for transformational eGovernment ePractice.eu
Author: Sylvia Archmann, Just Castillo Iglesias.
The latest technological progress has unveiled the enormous capacity for ICT (Information and Communication Technologies) to become a leading force in the modernisation of public administration and has raised the appearance of Transformational eGovernment.
Digital transformation in the Spanish Government Miguel A. Amutio
Digital transformation in the Spanish government is proceeding according to several key pillars:
1) A strong legal framework provides certainty for digital services and management of information.
2) Cooperation and governance models ensure legal frameworks can be implemented across regional governments.
3) Important digital services have been provided that fulfill objectives of the legal framework, such as electronic signatures and records exchange.
Strategy and experience of Spain in interoperability for eGovernment. Governm...Miguel A. Amutio
(1) Spain has developed a comprehensive legal framework and National Interoperability Framework (NIF) to govern e-government and ensure interoperability between different levels of public administration. (2) Common infrastructures and services like communications platforms, electronic identification, and notification systems have been built to support interoperability. (3) Strong cooperation between national and regional governments, through committees and working groups, has contributed to the development of e-government and achievement of interoperability in Spain.
The document discusses the introduction of e-governance programs at the University of Bologna Law Faculty. It provides an overview of the CIRSFID research center, its courses in legal informatics and ICT law, and its undergraduate and graduate programs in computer science and law and e-governance. It then outlines the agenda for a workshop on organizing e-governance module content using a wiki platform.
Digital transformation in the Spanish Government Miguel A. Amutio
Digital transformation in the Spanish Government. Understanding:
• Environment
• Digital Transformation
• Legal framework
• Cooperation and Governance
• Services
• Funding
• And Challenges Ahead
Once-only as a means of administrative simplification in SpainMiguel A. Amutio
OOP in Spain: Roadmap for cross-border OOP services
Once-only as a means of administrative simplification in Spain
5 July2018. Text of the presentation.
This document provides guidance to local and regional administrations on implementing digital solutions and finding EU funding to modernize public services. It recommends developing a comprehensive digital strategy involving all departments. Key aspects discussed include developing infrastructure like eIDs; opening high-value datasets through an open data portal; and participatory budgeting to increase transparency and citizen engagement in decision-making. The document provides principles, tools, and examples to help local governments digitalize services in line with EU recommendations.
eGovernment Action Plan 2016 2020 accelerating the digital transformation of ...Dejan Majkic
This document is the EU eGovernment Action Plan 2016-2020 from the European Commission. It lays out a vision for borderless, personalized, user-friendly digital public services across the EU by 2020. Key priorities include modernizing public administrations with digital technologies, achieving cross-border interoperability, and facilitating interaction between governments and citizens/businesses. Specific actions focus on areas like e-procurement, electronic identification, open data, and standards to increase interoperability. The plan also outlines principles of digital by default, once-only provision of information, inclusiveness, openness, and trust to guide future eGovernment initiatives.
International journal of applied sciences and innovation vol 2015 - no 2 - ...sophiabelthome
This document discusses the need for leading change in e-government projects. It notes that implementing e-government systems requires significant organizational change that is difficult to achieve without commitment to change management. Leading change must be driven from the top levels of government and require high-level managers in each organization to have an approved change agenda. Change must be cascaded through ministries with learning and training programs to mobilize employees to embrace e-government goals. Managing this substantial transformation requires oversight and commitment to change from government leaders.
CO e-Service: the Italian eGovernment revolution for the Compulsory Communica...ePractice.eu
The CO e-Service is an innovative Italian e-government system that centralizes and standardizes reporting of employment status data. It allows real-time sharing of information between public and private employers and agencies that manage employment services. The system simplifies administrative processes, increases efficiency and transparency, and helps combat undeclared work. Since launching in January 2008, over 10 million notifications have been processed from 380,000 registered users, demonstrating its success in streamlining reporting obligations.
E-government refers to the use of information and communication technologies by government agencies to improve services for citizens, businesses, employees, and other government agencies. It involves using electronic media like the internet, phones, and computers to facilitate government processes and provide services. E-government can benefit governments by making services cheaper, more efficient, faster, and enabling new services. The document outlines the vision, mission, and strategies of the Philippines' e-government initiative, which aims to provide responsive online citizen-centered services through projects like a government portal, e-tax system, and interconnected agencies using technologies. It also discusses establishing the necessary legal framework and infrastructure to support e-government.
This document discusses electronic government (e-government) and strategies for developing e-government. It covers the goals of e-government to transform government services, current levels of e-government development, challenges faced, and examples of best practices from other countries. Specific strategies are proposed, including defining objectives and priorities, developing integrated back-office systems in parallel with public portals, and creating a roadmap for transforming government services through e-government.
The Digital Europe programme will reinforce the EU's digital capacities in high performance computing, artificial intelligence, and cybersecurity. It aims to ensure these capacities are widely rolled out and used to their full potential across the economy and society. The programme focuses on deploying and scaling up key digital technologies while also developing advanced digital skills.
The true concept of democracy includes the participation of individuals in the governing process. But due
to gargantuan population the active participation of citizen in governing process is not possible. But egovernance makes it possible through online feedback system from the public. This paper entirely deals
with the concept of e-governance and the application of e-governance in various domains. The role of
information and communication technology [ICT] in e-governance, the scope & objective of e-governance.
The scope includes four main aspect namely G2C; C2G; G2B; G2G.Finally this paper includes the
overview of Digital India project, e-governance plan formulated by the government and our views.
E-governance, Issues Concerning Democracy, National Sovereignty, Personal
Freedom, Emerging Social Issues from Cyberspace, Digital Divide, Promotion of
Global Commons, Open Source Movement, Laws and Entities Governing
Cyberspace, Domestic Laws: Background of IT ACT – Part I, IT Act – Part II,
International Treaties, Conventions and Protocols Concerning Cyberspace,
Guidelines Issued by Various Ministries
Putting Digital at the Heart of Europe, and interview with Neelie Kroes, Vice President of the European Commission.
"European governments should focus on open data, collaboration and cross-border connectivity."
The document introduces the new European Interoperability Framework (EIF) which provides guidance to public administrations on delivering interoperable digital public services across borders. The EIF defines interoperability and European public services, and establishes common principles and recommendations for designing and delivering seamless services that are digital-by-default, cross-border-by-default, and open-by-default. National and domain-specific interoperability frameworks should be compatible with and build upon the EIF to ensure consistent development of interoperable services across Europe.
The document discusses the European Union's Digital Single Market initiative. It aims to create a unified digital economic area in the EU by ensuring the free movement of data, goods, services, and people online. The three pillars of the strategy are improving access to digital content across borders for consumers and businesses, establishing policies to foster innovation in digital technologies, and maximizing growth of the EU's digital economy. Some key policies mentioned include ending roaming charges, harmonizing e-commerce rules, reforming data and privacy regulations, and increasing cybersecurity. The overall goal is to facilitate a digital marketplace in Europe and help EU businesses compete globally online.
Similar to Experience and strategy of Spain in eGovernment: three keys to sucess, the basis for next steps (20)
Mejora de la adecuación de los sistemas de la Administración General del Esta...Miguel A. Amutio
Este documento describe un proyecto para mejorar la adecuación de los sistemas de información de la Administración General del Estado al Esquema Nacional de Seguridad. El proyecto ayudará a más de 100 entidades a alcanzar la certificación de conformidad mediante diagnósticos, planes de adecuación, formación y acompañamiento en la auditoría. El proyecto también establece una gobernanza para coordinar el proceso y garantizar el cumplimiento continuo de los requisitos de seguridad.
The National Security Framework (ENS) provides the basic principles and minimum security requirements, proportionality through categorization into three steps, security measures updated and adapted to Digital Government, flexibility mechanisms through compliance profiles, accreditation and conformity through a certification scheme with the National Accreditation Entity, ENAC, and monitoring through the Annual Report on State of Security, along with more than 100 support guides ( CCN-STIC) and a collection of support tools provided by CCN-CERT, plus the references in the instruments for central procurement of IT services and products.
The ENS is applicable to the entire public sector, to systems that process classified information, to those who provide services or provide solutions to public sector entities, and to the supply chain of such contractors on the basis of risk analysis.
Este documento presenta una introducción al concepto de interoperabilidad y su importancia para la administración pública en España. Explica que la interoperabilidad ha sido un esfuerzo colectivo que ha requerido la elaboración del Esquema Nacional de Interoperabilidad y otras normas para garantizar que los sistemas y aplicaciones de las administraciones públicas puedan compartir y transferir datos e información. También resume brevemente la evolución del marco normativo de la interoperabilidad en España.
Detrás de la elaboración y desarrollo del Esquema Nacional de Seguridad, a lo largo del tiempo desde su concepción y primera versión (Real Decreto 3/2010), hasta sus sucesivas actualizaciones (Real Decreto 951/2015, Real Decreto 311/2022), hay personas concretas, con nombres y apellidos.
Aquellas personas que forman parte de los grupos de trabajo que vienen contribuyendo al ENS con sus opiniones y aportaciones, tanto de la Administración General del Estado como de las demás Administraciones Públicas; y, particularmente, aquellas personas que, de forma más directamente, han contribuido a lo que el ENS es actualmente, en un trabajo sostenido en el tiempo como Luis Jiménez, Javier Candau, Pablo López y su equipo, José Mª Molina, José A. Mañas, Carlos Galán, José Mª Fernández Lacasa y Miguel A. Amutio.
Más personas de los diversos soportes, como Ricardo Gómez Veiga, José Miguel López García y Raquel Monje de Abajo.
Sin olvidar a los superiores jerárquicos que apoyaron, a menudo con paciencia, los antecedentes y las sucesivas versiones y actualizaciones del ENS como Victor M. Izquierdo, Francisco López Crespo, Juan Miguel Márquez, Fernando de Pablo, Esther Arizmendi, Domingo Molina, Juan Jesús Torres, Félix Sanz Roldán y Paz Esteban.
Y teniendo en cuenta que ha habido numerosas personas de los grupos de trabajo citados, así como del ámbito más amplio de la comunidad de ciberseguridad, tanto del sector público como del sector privado, que vienen contribuyendo a lo largo del tiempo con aportaciones significativas.
En la elaboración del Esquema Nacional de Interoperabilidad, desde su concepción y primera versión (Real Decreto 4/2010) hasta su actualización (Real Decreto 203/2021, Disposición final segunda), de sus normas técnicas de interoperabilidad, guías de aplicación y documentos asociados y Esquema de Metadatos de Gestión del Documento Electrónico, han trabajado muchas personas, concretas, con nombre y apellidos, durante mucho tiempo, muy intensamente y, por momentos, bajo una presión considerable.
Contexto europeo de ciberseguridad:
- Marco legal
- Cooperación, gobernanza y comunidad
- Capacidades operacionales de prevención, detección y respuesta
- Recursos de financiación
1. El documento describe las principales amenazas cibernéticas que se esperan entre 2022 y 2030, como ransomware, malware, ingeniería social, ataques a los datos y servicios, y desinformación. 2. También analiza el contexto normativo europeo de ciberseguridad y las capacidades que se están reforzando, como la certificación de productos, la protección de la cadena de suministro y la cooperación entre los estados miembros. 3. Finalmente, resume las medidas que España está adoptando para gestionar los riesgos cibernéticos,
CryptoParty 2022. El Esquema Nacional de Seguridad para principiantesMiguel A. Amutio
El documento resume los principales puntos del Esquema Nacional de Seguridad para principiantes. Explica que el Esquema Nacional de Seguridad establece la política de seguridad para garantizar la protección de la información tratada electrónicamente y crear confianza en el uso de medios digitales. También promueve la gestión continua de la seguridad, la prevención de ciberamenazas y la cooperación entre administraciones.
Medidas del Estado para garantizar la seguridad en la Administración PúblicaMiguel A. Amutio
El documento describe las medidas del Estado español para garantizar la seguridad en la Administración Pública a través de la transformación digital. Se destaca la importancia de la ciberseguridad en el contexto de la mayor dependencia de la tecnología y el aumento de ciberamenazas. También se resumen los instrumentos clave de la estrategia española de digitalización como España Digital 2025 y el Plan de Recuperación, Transformación y Resiliencia.
La preservación digital de datos y documentos a largo plazo: 5 retos próximosMiguel A. Amutio
Here are some key aspects to consider for the long-term preservation of databases:
- Migration - Database formats and software change over time, so the database may need to be migrated to new formats periodically to ensure future accessibility and usability.
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Experience and strategy of Spain in eGovernment: three keys to sucess, the basis for next steps
1. Experience and strategy of Spain in eGovernment:
three keys to sucess, the basis for next steps
12th European Conference on e-Government (ECEG 2012), 15 June 2012
Miguel A. Amutio
Opening
Good morning, Ladies and Gentlemen,
I appreciate very much the invitation of ECEG 2012 to speak here today.
My talk is about the experience and strategy of egovernment in Spain.
In particular, I will identify the three keys to sucess up till now, and we
will see what's happening now, and the next steps.
Did you know that … Facts and figures
First of all, let´s see some facts and figures that deserve to be know.
During the last decade, the Spanish Government and all public
administrations have made a large effort to build eGovernment.
The outstanding facts are that the right of the citizens to interact with public
administrations by electronic means is recognized by law and that there is a
wide offer of services available as evidenced by the assessment of the
citizens.
The following facts and figures explain why we are here today:
• First of all, eGovernment services in Spain are provided in a
Miguel A. Amutio, ECEG 2012, Barcelona, 2012.06.15 1
2. complex scenario which involves the interaction of the General State
Administration, 17 regional governments and 2 autonomous cities, plus
over 8,000 municipalities; together with the relationships with EU
institutions and agencies and other Member States.
• 90% of the services provided by the central Government and 78%
by the regional Governments1 are available online.
• Spain also scores high in:
◦ Full available public services
◦ Online sophistication
◦ Usability
◦ User satisfaction
◦ Accessibility
• According to the European Commission, Spain is above the
European average in eGovernment with 95% of full online available
public services (out of 20 measured services); 8Th of 32 countries.
• Furthermore, the online sophistication of public services reaches
98% in the European context.
• Spain’s eServices score 91% on usability and 90% on user
satisfaction monitoring.
• We have recently received an UN award; and there are other awards
and recognitions: UN award: 2012 United Nations Public Service
Award, 2nd place, category of “Improving the Delivery of Public
1
Fundación Orange (2011), eEspaña Report
Miguel A. Amutio, ECEG 2012, Barcelona, 2012.06.15 2
3. Services” for the initiative “Total Citizen Access to Public Services”
Did you know that … Facts and figures
The context of eGovernment Services - European Union
Furthermore there has been a series of strategic plans aligned with EU
policies, acts and action plans.
All of them aimed at providing the best possible service and increasing
the efficiency of the public administration by using ICT technologies.
Why have we achieved these results … Three keys to
success
(1) The legal framework
We have a sound and comprehensive legal framework for eGovernment,
oriented to implement the legal safeguards that exist in the real world to
the virtual world.
This legal framework provides legal certainty.
[Let's remember that] the core of administrative services have to do with the
exercise of rights and the fulfilment of obligations.
The legal framework has a direct impact in eGovernment quality of
service as well as in the perception of the citizens and, at the same time,
as a driver of the digital society.
The OECD highligths the legal framework as an important aspect of
eGovernment readiness.
Miguel A. Amutio, ECEG 2012, Barcelona, 2012.06.15 3
4. The great achievement is the Law 11/2007 on electronic access to public
services for citizens, published on 24 June 2007.
Its aim is to enhance efficiency by doing away with the need to present
paper documents to authorities, to promote “closeness to the citizen and
administrative transparency” and to contribute to the development of
eGovernment.
The eGovernment Law establishes the basic principles for the use of IT
in the relationships between citizens and the Government, but also
among (central, regional and local) Governments.
So this Law regulates:
• (1) a number of principles and rights,
The main one is right to interact with Public Administration by
electronic means, i.e. to conduct their administrative business by
electronic means on a 24-hour basis any day of the year.
In consequence there is an obligation of public administrations to
enable electronic access to their services.
• (2) the main elements of the administrative procedure by
electronic means: e-registry, e-site, e-identification and
authentication, notifications and communications, e-document, e-file,
e-archive
• (3) the cooperation between public administrations, there is a title
on this question,
The law 11/2007 has been developed with lower level legal instrumentos
to deal with more specific aspects which allow that the right of the
citizens to interact by electronic means with public administrations may
Miguel A. Amutio, ECEG 2012, Barcelona, 2012.06.15 4
5. be a reality.
In particular, the article 42 creates the National Security Framework and
the National Interoperability Framework.
These frameworks are the result of a collective effort of all public
administrations and also of the Industry through their main
associations.
Additionally an action plan was approved in December 2007 to enable the
implementation of the provisions of the Law 11/2007 by all bodies of the
General State Administration. It defined a set of specific actions necessary to
ensure the effective and efficient implementation of the Law that would
enable the development of new services and enhance interoperability in the
existing ones.
(1) The legal framework: the National Security
Framework
Information and services on electronic means are exposed to potential
risks from the threat of malicious or illegal actions, errors or failures and
accidents or disasters.
And Public Bodies are interconnected and interdependent; information
and services cannot be secured by partial approaches. There is a need
for a comprehensive framework to address security.
We, as citizens, expect that eGoverment services are provided under
conditions of trust and security comparable to those we find when we go
personally to the offices of the Administration.
The Spanish NSF is a legal text, Royal Decree 3/2010, which develops the
Miguel A. Amutio, ECEG 2012, Barcelona, 2012.06.15 5
6. provisions about security foreseen in the eGovernment Law. It establishes
the security policy for eGovernment services. It consists of the basic
principles and minimum requirements to enable adequate protection of
information, to be followed by all Public administrations in Spain.
The Security Framework introduces common security elements applicable
to eGovernment services and it is in the service of the right of citizens to
interact electronically with their government.
• To create the necessary conditions of trust and interoperability, through
measures to ensure IT security for the exercise of rights and the fulfillment of duties
through the electronic access to public services.
• To facilitate the continuous management of security, regardless of the impulses
of the moment or lack thereof.
• To facilitate an homogeneous approach to security.
• To provide common languange, concepts and elements of security
interoperability, helpful:
◦ to provide guidance to Public Administrations in the implementation of ICT
security,
◦ to enable cooperation between Public Administrations to deliver eGoverment
services
• To facilitate the communication of security and interoperability requirements
to the Industry. Surely, it is easy to imagine what this means in terms of calls for
tenders, technical specifications, predictive offer. The Industry finds all Public
Administrations speaking the same language.
• And, why not? to stimulate the IT Industry. AMETIC, the multi-sector partnership
of companies in the fields of electronics of Spain, telecommunications and digital
content, is collaborating to promote the adoption of the NSF.
Miguel A. Amutio, ECEG 2012, Barcelona, 2012.06.15 6
7. (1) The legal framework: the National interoperability
Framework
Cooperation between all Public Administrations is essential to provide
services to citizens and guarantee their right to communicate electronically
with them. And there are many actors involved, from local to European Union,
including citizens.
But cooperation requires the right conditions, that is, it must have what
is called interoperability, which should embrace all aspects of interaction
between organizations, whether legal, organizational, semantic and technical.
The Spanish National Interoperability Framework is also a legal text,
Royal Decree 4/2010, which develops provisions about interoperability stated
in the eGovernment Law; and it is applicable to all public administrations in
Spain.
This legal approach to implement the NIF embeds interoperability
requirements in the legal framework of administrative procedure and
eGovernment, thus configuring an integrated coherent and comprehensive
approach.
It has the aim of creating the necessary conditions to ensure an
adequate level of organizational, semantic and technical interoperability
of systems and applications used by Public Administrations, in the
service of the exercise of rights and the fulfillment of duties through the
electronic access to public services; it also pursues providing benefits in
terms of effectiveness and efficiency.
In order to create such conditions, the NIF introduces common elements to
guide the action of the Public Administrations regarding interoperability.
Miguel A. Amutio, ECEG 2012, Barcelona, 2012.06.15 7
8. Particularly, the NIF introduces the following main elements: the NIF
specifically addresses requirements in relation to the implementation of
interoperability principles, levels, agreements and governance, plus other
issues related to interoperability, such as the interoperability dimensions,
standards, common infrastructures and services, reuse, esignature,
eDocuments.
The NIF takes into account the European context and
recommendations; it is aligned with the EIS and the EIF; and
systematically refers to the linking of the interoperability instruments of
Spain with the equivalent ones in the EU environment.
The NIF is extended through a number of technical interoperability
regulations which develop specific requirements necessary to guarantee the
more practical and operational aspects of interoperability between public
administrations, agencies and citizens.
Some of them have already been published in the Official Gazette in 2011
(about issues like eDocument, eFile, Digization, Authentic Copies, eSignature
policy and certificates, connection to the administrative network ‘Red SARA’
and the exhange of information between input/output registries).
And others under development (Catalogue of standards, Brokering services,
Semantic assets, eDocuments management policy, Reuse of public
information resources and compliance with the NIF) are to be published in
2012.
Miguel A. Amutio, ECEG 2012, Barcelona, 2012.06.15 8
9. (2) Common infrastructures and services
An ecosystem of common infrastructures and services is available and
growing, built to support the whole administrative procedure lifecycle
as defined in our legal framework.
These common infrastructures and services have legal support.
They are enablers of the massive and full-implementation of e-services.
There are agreements for the use of these services between National and
Regional Govs.
So new low-cost electronic public services are really easy to create. There
are actions ongoing to extend and improve them and to add new ones.
Common infrastructures and services are recognised to be relevant
instruments that contribute to the simplification and propagation of
interoperability, and facilitate multilateral interactions.
The development and extensive use of a series of infrastructure and
common services that the General State Administration offers, for free,
to all Public Administrations, has greatly facilitated interoperability
between them. This approach contributes to service quality and allows to
provide many more services, more channels and better quality and
management parameters at much lower cost.
There is a call to public administrations in the NIF to link their
infrastructures and services to those ones provided by the General
State Administration. In particular there is a call to public administrations to
link their networks with the administrative communications platform provided
by Red SARA to facilitate exchanges of information and services between
Miguel A. Amutio, ECEG 2012, Barcelona, 2012.06.15 9
10. them and with the EU.
Some relevant common infrastructures and services are the following:
• Communications platform: Red SARA allows the interconnection of
the Spanish Public Administrations enabling the cooperation and the
exchange of information and services between them as well as with the
EU and other Member States through the link with sTESTA. It is
evolving to become a cloud of services (SARA Cloud).
• Electronic identification, authentication and signature:
◦ National eID card – DNIe : The national eID card makes it possible
to digitally sign elec-tronic documents, identify and authenticate
citizens in a secure digital environment.
◦ @firma: National platform for electronic signatures creation/
validation as well as for time stamping services.
• Intermediation services: SVD is intended to simplify administrative
procedures, so that citizens or businesses do not have to deliver data
or documents already held by public authorities, and to reduce fraud in
applications and related procedures.
• ‘060 Network’ provides citizens and businesses with a unique multi-
channel and a key entry point to the administrative services. Three
channels: local offices, ‘060.es’ web portal, telephone hotline number
‘060’. Contact points for entrepreneurs have been incorporated in the
‘060’ network of integrated offices.
• Service Directive Point of Single Contact EUGO.ES: This website is
the Point of Single Contact of the Services Directive(SD) in Spain.
Miguel A. Amutio, ECEG 2012, Barcelona, 2012.06.15 10
11. • eNotifications allows citizens and businesses to receive free online
administrative notifications and correspondence in the Electronic
Administrative Address. eGovernment Law, article 28. Approximately
2.27 M eNotifications sent in 2011. The Ministry of Finance and Public
Administrations owns the service and its provider is the state-owned
public company Sociedad Estatal Correos y Telégrafos.
• 'eGovernment pack': Aimed to provide the basic elements for the
implementation of eGovernment services to administrative units
(whatever the tier it belongs) It includes 4 building blocks:
▪ ORVE: Register for face-to-face application.
▪ ACCEDA: Register for e-channel applications, includes CMS for
a basic website
▪ PORTAFIRMAS: Corporative eSignature application.
▪ INSIDE: eFile
▪ + a Portal for local entities
Miguel A. Amutio, ECEG 2012, Barcelona, 2012.06.15 11
12. (2) Common infrastructures and services - Reuse of
Public Sector Information
There has also been an effort in relation to the reuse of public sector
information with the creation of:
• Legal basis
• Instruments
• Communities
• Creation of a culture of reuse
Miguel A. Amutio, ECEG 2012, Barcelona, 2012.06.15 12
13. (3) Strong collaboration
Strong collaboration has contributed to the development of eGovernment.
eGov is the result of a collaborative effort with the participation of all
Public Administrations (General State, Regional, Local, Universities, Justice),
[plus the opinion of Industry through their main associations].
There is an strcuture of committees and working groups to articulate this
collaboration.
For instance, during the last five years more than two hundred experts of
Public Administrations (with different profiles: ICT, legal, archives, etc...)
have contributed to the elaboration and development of the NIF and the
NSF es ; together with a wide number of experts who have contributed with
their opinion through the main associations of ICT Industry.
Now the Government needs to carry out cultural and organizational changes;
this will require more intensive cooperation between stakeholdes
engaged in the development of eGovernment.
(3) Strong collaboration - The role of our DG
Our DG has the leadership of coordinating eGovernment committees for
collaboration together with a catalogue of competences in relation to
administrative organization, services, procedures, quality of regulations,
promotion of eGovernment, promotion of the access of the citizens to public
services, and development of systems to support the management of human
resources.
Miguel A. Amutio, ECEG 2012, Barcelona, 2012.06.15 13
14. (3) Strong collaboration – European Union
Collaboration also takes part in the EU context where we apply the
following strategies:
• Early alignment with EU strategies.
• Contribution and feedback.
• (Re)Use of policies, results and products.
• Common services of Spain are linked to the equivalent ones in the EU.
• Participation in projects:
◦ LSP-CIP: STORK, STORK2, GEN6
◦ Sectorial cross border services.
We can use the approaches, architectures and complex solutions from
the EU and our feedback is interesting in the complex European
context.
Miguel A. Amutio, ECEG 2012, Barcelona, 2012.06.15 14
15. What is the situation now … Present socio-economic
context
Spain is struggling to go out of a deep crisis with high unemployment
rates, small credit availability which hinders the creation of small and medium
enterprises (SME’s) and high risk of poverty and exclusion of the population.
This year the GDP has notably decreased, driving the country to recession
levels.
Furthermore, the unemployment reaches more than 22%, a figure difficult
to sustain for a developed country, and far away of countries of our
entourage.
Within the Government, budget has been severely reduced.
It is more necessary that ever to advance in eGovernment and to optimize
the investments and resources in order to maintain the offer of quality public
services.
Miguel A. Amutio, ECEG 2012, Barcelona, 2012.06.15 15
16. Room for improvement
There are solid grounds to keep on building eGovernment but there is some
room for improvement:
• In the legal framework, to simplify procedures and support eGov.
• In organizational structures to improve coordination.
• In the design and promotion of use of eGov services.
• In ICT procurement to achieve a better optimization of spending
• In the use of ICT resources to reduce or eliminate redundancies and
islands.
• In the use of the possibilities offered by innovative ICT.
Strategic Plan for eGovernment
A strategic plan that addresses all these issues and meets the
commitments of Spain with EU strategies is almost ready.
This Strategic Plan for eGovernment 2012-15 sets strategic objectives
for the Spanish Administration to continue the journey down this critical
context using all the transformational possibilities that ICT can provide.
This plan builds on and extends the gains made through the eGovernment
Law.
It will be formally presented soon and it will be opened to opinion and
participation.
Miguel A. Amutio, ECEG 2012, Barcelona, 2012.06.15 16
17. It addresses big challenges:
1. Adapt to fast changing needs and policies and contribute to general
economic objectives of Spain.
2. Provide more and better cost-effective services in an scenario of
budget constraint.
3. Reduce burdens and advance to a paperless government.
4. Optimize the use of resources.
5. Foster the open Government and maximise the value of the public
sector information through its massive reuse.
Aligned with EU policies
It is inspired in the Malmö Declaration and outlines the way forward to
implement the European eGovernment Action Plan 2011-2015 on a national
scale.
The Strategic Plan for eGovernment will be involved in a more ambitious
strategic iniciative, the Spanish Digital Agenda, which will set the strategic
ICT Spanish framework according to the Europe 2020 strategy and the
European Digital Agenda.
The relationship between the Strategic Plan for eGovernment and the
Spanish Digital Agenda will follow the model set by the relation between the
European eGovernment Action Plan 2011-2015 and the European Digital
Agenda.
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18. Some lines of action included
Simplification
• eGov legal framework: reform of administrative procedure, adjustments
to support eGov.
• Reduce administrative burdens and simplify administrative procedures.
• Cut red tape, so documents within Gov’s possession will not be asked
to the citizens.
• Promote the transparency of Administrative procedures.
• Increase the use of public services by citizen and businesses.
Rationalization
• Reduce redundancies, overlapping and islands in ICT infrastructures
and solutions.
• Harmonize ICT procurement and Administration as a single client to
great ICT providers.
• Promote and extend shared services and arrange their sustainability.
• Take advantage of ICT potential: cloud computing, mobile techn.,
eSignature, …
• Design citizen-driven electronic services.
Share, reuse and collaborate
• Promote the reuse of resources and services.
Miguel A. Amutio, ECEG 2012, Barcelona, 2012.06.15 18
19. • Reinforce cooperation framework.
• Reinforce the collaboration best practices.
Some of these objectives are focused to improve user satisfaction and
participation, others seek to achieve more operational efficiency for the
Government under a cost-reduction policy and others are addressed to build
an open government. These goals materialise the main principles of the
Spanish Government: transparency, democracy and efficiency.
All of them show long term intent, and guide the ICT investment for the next
years, being coherent with the Spanish economic context and the European
Action Plan for e-Government 2011-2015.
Conclusions
The three keys for the success of development of eGovernment in Spain up
till now:
• a sound and comprehensive legal framework,
• the development of an ecosystem of common infrastructures and
services with adequate legal basis,
• and strong collaboration.
The eGovernment Law approved in 2007 has been a major driver for the
development of eGov.
Spain has showed a great commitment to align with EU strategies.
Now it is necessary to move to a more citizen-centric service delivery.
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20. The new strategic plan introduces cultural and organizational changes in
order to have a more open and efficient Administration, to improve its
relationship with citizens, and boost the cooperation.
The key words of the new strategic plan are: simplify, rationalize and
reuse:
• Alignment with EU strategic plans.
• Simplify procedures and reduce burdens.
• Citizens and business in the center of eGov services.
• Rationalize use of resources and structures.
• Promote use of services.
To know more about eGovernment in Spain
Here we have some references for more information about
eGovernment and Spain:
• The eGovernment legal package is available in English.
• The ePractice factsheet of Spain provides a comprehensive
overview of eGovernment in Spain.
• The eGovernment Portal provides more information.
• OBSAE
• 060 web portal
Miguel A. Amutio, ECEG 2012, Barcelona, 2012.06.15 20
21. Thank you very much for your attention
Miguel A. Amutio
Head of Area
DG for Administrative Modernization, Procedures and the Promotion of eGovernment
Ministry of Finance and Public Administrations
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