Digital inmigrants and digital natives expectation colecction in BV-SSPA comunication with our users
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The Andalusian Public Health System Virtual Library conducted a survey to evaluate the capabilities and knowledge of their users regarding social networks and Web 2.0 tools. The survey received 518 responses from potential users. The results showed that while 68% of users edit their own blogs, only 49% use professional social networks. Most users tend to share and comment on content rather than create their own. A majority of 52.6% use mobile devices to access the internet. The library concluded that increasing mobile access and participation in social networks could improve communication and interaction with users.
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Digital inmigrants and digital natives expectation colecction in BV-SSPA comunication with our users
- 1. DIGITAL INMIGRANTS AND DIGITAL NATIVES EXPECTATION COLLECTION IN THE ANDALUSIAN PUBLIC HEALTH SYSTEM VIRTUAL LIBRARY: COMMUNICATION WITH OUR USERS MMar Pérez-Hidalgo1; Dídac Margaix-Arnal2 Pilar Toro-Sánchez-Blanco1; Teresa Matomoros-Casas1; Juan Hernández-Morales1; Isabel Pérez- Margaix- Toro-Sánchez- Matomoros- Hernández- Montes-del-Olmo1; David Novillo-Ortiz3; Verónica Juan-Quilis1. Montes-del- Novillo- Juan- 1Andalusian Public Health System Virtual Library. Seville. Spain 2University of Valencia. Library. Valencia. Spain. 3Carlos III University. Librarianship and Documentation Department Madrid Spain Department. Madrid. Spain. BACKGROUND AND OBJECTIVE The Andalusian Public Health System Virtual Library (Biblioteca Virtual del Sistema Sanitario Público de Andalucía, BV- SSPA) is a collection of services and information resources that are offered through the Internet to the Andalusian Public Health System, who serves to more than 8 million people through 40 hospitals, more than 1.500 primary care centers, 10 research centers and 95.000 health proffessionals. In traditional libraries the Internet is one of the channels used in their relationship with their users nevertheless in virtual users, libraries the Internet is the main channel for the communication with them. Social networks and Web 2.0 become indispensable tools to offer a better service. According to this, the BV-SSPA has evaluated the capabilities and knowledge of their users on these tools to check the value of these communication, interaction alternative channels. METHODS Descriptive transversal design made between users of the Andalusian Public Health System composed by: Survey Are you user 2.0? Duration 45 days Answers: 518 (5.4% estimated potential users) On line and paper OUTCOMES Main outcomes are: Editing their own blog Using any professional social network 68% 49% 29% 19% 22% 12% Usually Almost never Never Usually Almost never Never Commenting/Voting/Sharing on Using a mobile device Usually Almost Never Never 52,6% 59% 34,4% 49% 48% 53% 39% 37% 34% 12,9% 30% 11% 13% 15% 13% Usually Almost never Never Blogs Scholarly Journals Press Share News CONCLUSIONS • Andalusian Public Health System Virtual Library users are normally older than 25 years. The difference between digital natives and inmigrants is not determined by their age, but by their attitude regarding Web 2.0. • According to the survey data, our users seem to be less inclined to the creation of their own content on the Internet, but they show an active attitude using professional networks and sharing news and other contents. • Most of them uses mobile devices to access the Internet. • Delivering the access through mobile dispositives and increasing participation in social network would improve the BV- SSPA communication and interaction with users. This work is released under the Creative Commons Attribution-Noncommercial-no Derivative Works 3.0 Unported License