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HCA apprentices – Ryan Maddock
Apprenticeship Week 2015
So far…
2012: First 2 HCA apprentices - with our IT team in
Gateshead
The scheme has now been rolled out to
other parts of the Agency
We’ve provided Cabinet Office with details of
our experiences & given them ideas on their
apprenticeship scheme
Ryan Maddock
At HCA since October 2013,
works as IT Service Support Officer
He’s successfully completed level 3
& progressing level 4
“Since starting my apprenticeship at
the HCA I have thoroughly
enjoyed my time here.
Not only are the staff very
welcoming, they have taught me
vast amounts, not only specific advice
for my role on the IT service desk, but
general business related advice.
“Ryan is an
important member
of our service desk
team. He is growing in
confidence and is
providing excellent
IT support to HCA.”
John Brown, line
manager
I am excited to where my
future will go with the HCA
as I feel that my
apprenticeship is not only a
brilliant opportunity
at the present moment
but also for my future.”
Apprentice schemes have
numerous benefits!
We’re helping young people
struggling to find work gain
essential skills & prepare
them for their future careers
Everyone wants to help
apprentices settle in
& progress
Working with
apprentices can
improve staff
morale for
existing staff;
helping young
people to develop
can be incredibly
motivating
It provides
opportunities for
personal
development, eg
through mentoring
apprentices

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We’ve found apprentices are eager, motivated, flexible
and loyal to the HCA as the organisation which has invested in
them. An apprentice is with HCA because they want to be – they
have made an active choice to learn on the job and a
commitment to a specific career
They are good ambassadors for the HCA!
We benefit from the creativity & new ideas apprentices
bring, an increase in productivity at affordable cost; and
taking on apprentices can improve our reputation with
stakeholders, partners & public
We’ll be recruiting more
apprentices across the
Agency in the coming year,
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HCA apprentices - Ryan Maddock

  • 1. HCA apprentices – Ryan Maddock Apprenticeship Week 2015
  • 2. So far… 2012: First 2 HCA apprentices - with our IT team in Gateshead The scheme has now been rolled out to other parts of the Agency We’ve provided Cabinet Office with details of our experiences & given them ideas on their apprenticeship scheme
  • 3. Ryan Maddock At HCA since October 2013, works as IT Service Support Officer He’s successfully completed level 3 & progressing level 4 “Since starting my apprenticeship at the HCA I have thoroughly enjoyed my time here. Not only are the staff very welcoming, they have taught me vast amounts, not only specific advice for my role on the IT service desk, but general business related advice. “Ryan is an important member of our service desk team. He is growing in confidence and is providing excellent IT support to HCA.” John Brown, line manager I am excited to where my future will go with the HCA as I feel that my apprenticeship is not only a brilliant opportunity at the present moment but also for my future.”
  • 4. Apprentice schemes have numerous benefits! We’re helping young people struggling to find work gain essential skills & prepare them for their future careers Everyone wants to help apprentices settle in & progress Working with apprentices can improve staff morale for existing staff; helping young people to develop can be incredibly motivating It provides opportunities for personal development, eg through mentoring apprentices
  • 5. We’ve found apprentices are eager, motivated, flexible and loyal to the HCA as the organisation which has invested in them. An apprentice is with HCA because they want to be – they have made an active choice to learn on the job and a commitment to a specific career They are good ambassadors for the HCA! We benefit from the creativity & new ideas apprentices bring, an increase in productivity at affordable cost; and taking on apprentices can improve our reputation with stakeholders, partners & public
  • 6. We’ll be recruiting more apprentices across the Agency in the coming year, so watch this space. Let’s hear it for apprentices!