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Great Meetings and
Facilitation
Some tricks of the trade for
the NJCC VISTAs
Great Meetings
How will you
plan and lead
them – and
enhance the
mission and
impact of your
efforts?
An effective meeting…
1.Has a clear purpose (intended outcomes)!
2.Has an plan and agenda (to meet purpose and manage
the participation of the group)
3.Clearly conveys the purpose and the process
4.Helps people feel comfortable, welcome, and engaged
5.Gets something accomplished!
There are many strategies for this!
Shared
Vision
Build
Collaboration
Plan &
carry out
events &
programs
Co-
construct
knowledge
agenda
Date, Time, Place • People
Big Idea or Progress Tracker
Goals or intended outcomes
• 1
• 2
• 3
Activities
I.
2.
3.
4.
Upcoming Dates and Next Steps
Let’s look at four types!

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Effective Facilitation
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[To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations] Getting the most out of a group of people working together in a meeting or workshop is not always easy. Sometimes, for various reasons, the potential of the group is just never realized. To be effective as a professional facilitator, the facilitator has to be well-prepared and employ a range of tools and techniques to create a defined structure and process and guide participants through the meeting or workshop to achieve a certain goal or learning outcome. This Effective Facilitation PPT training presentation provides guidelines in the form of tips and techniques for facilitating a learning environment to enhance learning and ensure a smooth training session. These guidelines are useful for consultants who are facilitating a learning environment or workshop such as strategic planning, problem solving, goal setting, leading discussion and feedback sessions, conducting reviews and evaluations, needs analysis or team building. The guidelines or practices presented are used by consultants in the top tier consulting firms. CONTENTS 1. Creating a Positive Atmosphere 2. Keys to Maintaining Control 3. Adult Learning 4. Session Leader’s Role 5. Co-Facilitation 6. Presentation Techniques 7. Managing the Content 8. Handling Difficult & Sensitive Situations 9. Using Questions to Involve participants 10. Listening 11. Keeping Participants Balanced 12. Monitoring Exercise Activities 13. Managing the Process

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Best Practices for Running More Effective Meetings
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Learn how to run meetings that produce results every time. 1. Use Foundation Tools to Set the Stage for Success. 2. Proactively Manage the Three Meeting Phases. 3. Keep Participants Engaged and Accountable.

CreATE A ReAL AGENDA
Date, Time, Place •
People
Goals or intended outcomes
• “A shared understanding of the benefits of
participating in the collaborative”
• “Agreement on the key gaps for homeless individuals
in the city in accessing job training”
• “A decision and action plan in how to deliver high
quality services while cutting the budget by 10%”
• “A research plan that will inform the creation of a
new campaign to target teen drug addiction”
Consider and draft some outcomes now!
Two kinds of
outcomes
knowledge
• awareness of…so
that…
• understanding
of..so that…
products
• list
• plan
• decision
• agreement
Brief written
statements
From the
perspective of
the
participant!
Specific &
measurable
SHARE AND
OFFER
FEEDBACK
In small groups, share your
intended outcomes.
Goals or intended outcomes
• 1
• 2
• 3
mentoring collaborative
Rutgers-Camden, November 1, 2016
Facilitated by Jenni Jones, Rutgers-Camden VISTA
Tony Rivera, Boys &Girls Club
Sam Smith, Big Brothers Big Sisters
Joanne Love, Faculty
Goals or intended outcomes
• Introduce each of our organization’s approach and assets
• Discuss hopes for the collaboration
• Build a sense of teamwork and trust
Activities
I. Warm Up: Moments of Commitment
II. Presentations
• Boys &Girls Club
• Big Brothers Big Sisters
• Mentoring Course
III. Reflection and Discussion
(using article about mentoring models)
Initial meetings
might be designed
to purposefully
build
relationships.
Share program
models and clarify
what they have in
common.
Use frameworks to
build
understanding.
Build
Collaboration
literacy PROGRAM TEAM
Our Office, October 15 1, 2016
Cris, Jodi, Paula, Petra, and Zach
Representing 5 campus organizations and departments
Goals or intended outcomes
• Share more about each of our program’s work
• Analyze how they approach the issue and how they fit into a larger
theory of change about effective literacy programs
• Discuss gaps in our services and what to do
Activities
I. Short synopsis of the literacy framework (guest presenter)
2. Individual and Group SWOT Analysis of Our Work
a. strengths
b. weaknesses
c. opportunities
d. threats
3. Group Discussion: Gaps and Opportunities
4. Setting Concrete Goals and next steps
In these
meetings, you
might use a
framework,
article, focus
questions or
other ways to
have
participants
learn from each
other and
together.
Co-
construct
knowledge
& goals

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The document provides an overview of facilitation skills needed for effective training sessions. It discusses qualities of successful presentations such as planning, knowing the audience, and using examples. It outlines the structure of presentations including introductions, maintaining audience attention, conclusions. Facilitation skills are then covered, including the role of a facilitator, basic skills like attending, managing, observing, listening and questioning. Response types and tips for answering questions are also presented. The document concludes with tips for facilitation success.

gst
Facilitation skills presentation
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The document provides guidance for facilitators on how to effectively lead sessions. It outlines key responsibilities such as setting standards for discussion, prioritizing the workshop environment, being mindful of timing, and articulating the purpose and significance of discussions. Facilitators should assess participant knowledge and motivation and structure information appropriately, encourage participation through applied activities, and keep discussions enjoyable and educational while remaining impartial. The document also lists techniques facilitators should and should not use to moderate discussions and engage participants.

campus kitchens
launch team
Our University, November 15, 2016
Anna, Joe, Maribel, Priya, Tomas
$18,000 raised!
60% there! • 2 weeks to go!
Goals or intended outcomes
• Get our launch event ready!
• Discuss our communication strategy.
Reports and Walk Through
I. Overview of progress to date (Maribel)
2. Logistics Committee report (Tomas)
3. Public Relations Committee report (Anna)
4. Programming Walk Through (Joe and Priya)
5. Day of Event Communication Plan Discussion
• Meet next Friday at 3 pm
• Bring your friends and be ready to prep registration!
Engage leaders
and managers
of specific roles
and tasks
Delegate
reporting
Integrative
walk through
Plan &
carry out
events &
programs
A shared vision
meeting
requires time
and facilitation
Lay out a
process to
integrate info
and gradually
create a plan.
achieve
city of trenton healthy
foods coalition
Office of the Mayor, November 1, 2016
Facilitated by Jo Rodriguez, TCNJ VISTA
Campus Kitchens, Department of Health and Human Services,
Trenton Area Soup Kitchen, Shop Rite, Trenton Policy Prevention Board
Goals or intended outcomes
• Craft a shared vision for the upcoming month’s work as a coalition
• Begin to articulate goals for service delivery and policy change
Activities
I. Synopsis and discussion of the city task force report
2. Review of the recommendations and options (from survey)
3. Facilitated goal setting activity
Upcoming Dates and Next Steps
• Drafted goals will be voted on next week
• In 2 weeks, we’ll finalize and wordsmith in our meeting
(see Bonner Curriculum for GUIDES!)
Shared
Vision
(Facilitative)
Leader
Team Member
Notetaker
work on your
agenda
1. List the intended
outcomes
2. Identity and sequence
topics to reach outcomes
3. Select or create a process
4. Calculate time needed for
each topic/process
5. Identify lead person for
each topic
let’s discuss
Neutral
facilitator
do you need
to clarify
roles?
great facilitation
is the art of small
agreements

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What Facilitators Do…
➤ manage the process of dialogue, learning,
or decision making involving a group
➤ encourage participation
➤ set a tone and maintain focus
➤ workshop; meeting; conflict resolution
Setting the Stage…
!Present basic information
"Who you are
"Context
"Desired outcomes or goals
"How goals fit into larger process
"Overview of the agenda/outline
!Clarify if necessary:
"Does anyone have questions?
"Does this make sense to everyone?
!Check for agreement:
"Look for cues
"Make eye contact
Open
Open consideration of a topic through open-ended
activities (brainstorm, questions, etc.
Narrow
Use a process to narrow the
information and considerations.
Close.
Reach closure
or transition
(e.g. next steps
for process).
The Flow…
You are running a meeting or navigating a conversation:
!First you might set out the question or issue
(like clarifying an outcome) in the context of a
conversation or meeting.
!And you might open it up or guide it with a few
constraints or details.
!Then, you might focus in a bit, clarifying the
process, resources, and constraints.
!Then, bring the process to a close or transition
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!“Today, we’ll discuss what workshops should we
have for our annual training? We only have space
and time for three sessions.”
!“Our survey identified 20 potential topics, with 7 as
most desired. As managers, this group also has
preferences.”
!“We need to decide what is most important. Also,
our budget for speakers is limited.”
!“We’ll prioritize your input, incorporate some
insights from the survey, and narrow down to the
top 6 choices today.”
Clarify the process…
When starting a new item or segment:
! Clearly state the content of the next segment
or step and desired outcomes.
! Clearly present the process. Use concise,
straightforward language.
! Clarify if necessary. Ask for questions.
! Check for agreement.
! If there is disagreement or confusion, look for
small agreements.
Open
๏ Brainstorm
๏ List
๏ Survey
๏ Review ideas
๏ Once Around (Hear from each participant)
๏ NOSTUESO
๏ Open-ended Questions
Narrow
๏ Material, time/urgency, resource (budget)
constraints
๏ Polling or Prioritizing Technique
๏ Eliminate duplicates
๏ Voting
๏ Consensus process (if agreed on as
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๏ Combine and build agreements until goal
is reached
๏ Define next steps for decision (e.g. “Okay
we have three possibilities to research –
let’s come back next week with the
information and we’ll decide based on
that”)
Scenarios
Analyze
Alternatives?
Role Play
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Bag of Tricks
Plus/Delta
fist of five
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the funnel
most interesting thing
Back on Track
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where are we
affirm then defer
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Facilitative Leadership
Lead • er
a person who has
commanding authority or
influence
Fa • cil • i • tate
to make easier
Facilitative Leaders empower others to work together to
achieve common goals. They make it easier for people to:
• Contribute their ideas and expertise
• Speak up when they have problems
• Work with others
• Make and implement decisions
• Achieve high-quality results
Facilitative Leaders Balance
Coach
Guides others
towards improved
performance, self-
awareness, and full
potential
Team Leader
Manages the process
by which a team
accomplishes its goals
and tasks
Change Agent
Encourages
continuous
improvement of the
organization and
systems
Eight Practices
Celebrate
Accomplishment
Team
Leader
Share an Inspiring
Vision
Focus on
Results,
Process, &
Relationship
Seek
Maximum
Appropriate
Involvement
Model Actions
that Facilitate
Collaboration
Design
Pathways
to
Action
Bring
Out the
Best in
Others
Build
the
Clock
Change Agent
Coach
Share an Inspiring Vision
Create and community an image of
the future and get others engaged
in its pursuit. Keep the mission out
front.
Focus on Results, Process,
Relationships
Build a framework for performance
and satisfaction that balances what
gets done, the way it happens, and
how people treat each other.
Seek Maximum
Appropriate Involvement
Leverage the talent & interests of
others around you by including
them appropriately in the decision-
making process. Work to increase
trust and commitment through
engagement.
Model Actions
that Facilitate Collaboration
Encourage diversity of opinion and
honor individual perspectives. Help
team members stay focused on task
at hand through modeling.
Design Pathways to Action
Guid others in planning how to
solve problems and realize
opportunities. Help people see
alternatives when implementing a
plan. Provide a roadmap.
Bring Out the Best in Others
Coach individuals to do their best.
Listen as an ally. Support the
expression of others’ ideas and
aspirations. Seek out the best in
oneself. Work to overcome
obstacles.
Celebrate Accomplishment
Seize the moment to celebrate small
successes. Acknowledge individuals
and teams for their contributions.
Provide authentic praise.
Build the Clock
Build systems, talent, and structures
so that the work can continue
(perhaps even better) when you are
gone. Nurture new leadership.
Personal Development Plan
Where I’m strongest...
Where I need to
grow...

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En este trabajo Tocamos los temas mas importantes con respecto a Base de Datos como son: Funciones, Vistas, Procedimientos Almacenados y Triggers

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Balancing Results, Process,
and Relationships
We got the
job done!
Focus on
Results,
Process, &
Relationship
But things
were
confusing
from the
beginning...
...and people
didn’t really
listen to me.
Results
Focus on
Results,
Process, &
Relationship
Relationships
Do team members/
colleagues feel supported?
Do team members/
colleagues feel valued?
Do I trust others and feel
valued?
Process
Was the process
inclusive?
Was the process clear/
transparent?
Is/was the process
appropriate to the task
and context?
Were the results high-quality?
Did it get done on time?
Was your organization/those
involved satisfied?
Facilitation
Outcomes/Goals
Relationships
/Dynamics
The facilitator has to be
aware of and observant
about the individuals’ and
group’s behavior and
participation, attempting
to reaffirm and trust
participants’ contributions
Process/
How
The facilitator is
concerned about how to
get to the aim, paying
attention to the quality
of the process, its flow,
and its efficiency.
The facilitator is attempting to get
to a particular outcome or end.
This is usually a goal or aim.
Take 2: Seek Maximum
Appropriate Involvement
Level of
involvement
Seek
Maximum
Appropriate
Involvement
Time and Other Constraints
Decide &
announce
Gather input from
individuals & decide
Gather input from
team & decide
Use
Consensus
Delegate decision
with constraints

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2006 este delta
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Este resumen proporciona información sobre una regata de yates que se realizó entre Denia e Ibiza el 13 de abril de 2006. Seis yates participaron en la regata de 117 millas náuticas. El yate D 220 FLEIXA II llegó en primer lugar con un tiempo de 00:20:15, seguido por el D 292 RADICAL CIEN en segundo lugar con un tiempo de 01:27:24. El D 326 ARMINZA llegó en tercer lugar con un tiempo de 01:50:15.

 
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2003 este golf
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La carrera Denia - Ibiza tuvo 160 yates participantes. El yate MUSTIQUE de la serie GIRO 34 y patroneado por Albrecht Wacherhagen del club M. Denia llegó en primer lugar con un tiempo de 20 horas y 45 minutos, 19% más rápido que el tiempo estimado. La mayoría de los yates no pudieron completar la carrera y fueron clasificados como DNF (No Finalizó) o DNC (No Compitió).

 
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Approach Advantages/Uses
Disadvantages/
Misuses
Keys to Success
Delegate
decision
with
constraints
•Frees leader up for other work.
•Minimizes underming of the
decision.
•Develops leadership capacity
•Team may not have the skills,
experience, or perspective to make
informed decision.
•May take more time.
•Team may take on extraneous issues
(drift).
•Explain how people will be involved.
•Explain rationale and constraints (i.e., time, costs).
•Build in milestones for process and content checks.
•Be available for questions.
Use
Consensus
•Educates through active
participation.
•High level of support for decision.
•Implementation can be quicker, due
to higher buy-in.
•May take more time, demand better
facilitation.
•Team members may not have
collaborative skills to agree.
•People may interpret leader’s choice of
consensus as weakness.
•Explain what consensus means in the given
situation and why you chose this mode.
•Outline contraints, including time and money/
resources.
•Identify a fallback level if consensus cannot be
reached.
Gather
input from
team &
decide
•More creative thinking because of
group synergy.
•Increased likelihood of well-informed
decision.
•People feel included and may be
more committed to implement.
•Takes more time; requires some
management of process.
•May surface issues or conflicts, at times
disruptive.
•If resulting decision is in conflict with
input, people may sabotage
implementation.
•Explain how people with be involved in decision
making and the rationale of the approach.
•Set guidelines for the type of involvement & input.
•Set a time limit for the decision and results.
Gather
input from
individuals
& decide
•More relevant (differentiated)
information for decision.
•Increased likelihood that decision
will be carried out.
•Doesn’t require a meeting or
involvement of all players.
•Some players may feel arbitrarily
excluded or may not feel process was
as collaborative.
•If decision is in conflict with input,
players may undermine decision or be
less likely to implement well.
•Explain how people with be involved in decision
making and the rationale of the approach.
•Explain what considerations or criteria you will use
to make final decision (especially if input is not all
considered equal).
•Be clear about type of input/info you need.
Decide &
announce
•Decision can be made quickly and
deal with situations requiring
urgency or action.
•Leader is in immediate control.
•Implementation can begin quickly.
•May not be or may be perceived as ill-
informed, lack of process, or unfair.
•Those assigned to carry out may balk at
implementation.
•Those affected may harbor resentment.
•Explain the context for the decision (i.e.,
constraints, factors) and announce the decision
itself.
•Explain why you chose this approach.
Levels of Decision Making

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Meetings and Facilitation

  • 1. Great Meetings and Facilitation Some tricks of the trade for the NJCC VISTAs
  • 2. Great Meetings How will you plan and lead them – and enhance the mission and impact of your efforts?
  • 3. An effective meeting… 1.Has a clear purpose (intended outcomes)! 2.Has an plan and agenda (to meet purpose and manage the participation of the group) 3.Clearly conveys the purpose and the process 4.Helps people feel comfortable, welcome, and engaged 5.Gets something accomplished! There are many strategies for this!
  • 4. Shared Vision Build Collaboration Plan & carry out events & programs Co- construct knowledge agenda Date, Time, Place • People Big Idea or Progress Tracker Goals or intended outcomes • 1 • 2 • 3 Activities I. 2. 3. 4. Upcoming Dates and Next Steps Let’s look at four types!
  • 5. CreATE A ReAL AGENDA Date, Time, Place • People Goals or intended outcomes • “A shared understanding of the benefits of participating in the collaborative” • “Agreement on the key gaps for homeless individuals in the city in accessing job training” • “A decision and action plan in how to deliver high quality services while cutting the budget by 10%” • “A research plan that will inform the creation of a new campaign to target teen drug addiction” Consider and draft some outcomes now! Two kinds of outcomes knowledge • awareness of…so that… • understanding of..so that… products • list • plan • decision • agreement
  • 6. Brief written statements From the perspective of the participant! Specific & measurable SHARE AND OFFER FEEDBACK In small groups, share your intended outcomes. Goals or intended outcomes • 1 • 2 • 3
  • 7. mentoring collaborative Rutgers-Camden, November 1, 2016 Facilitated by Jenni Jones, Rutgers-Camden VISTA Tony Rivera, Boys &Girls Club Sam Smith, Big Brothers Big Sisters Joanne Love, Faculty Goals or intended outcomes • Introduce each of our organization’s approach and assets • Discuss hopes for the collaboration • Build a sense of teamwork and trust Activities I. Warm Up: Moments of Commitment II. Presentations • Boys &Girls Club • Big Brothers Big Sisters • Mentoring Course III. Reflection and Discussion (using article about mentoring models) Initial meetings might be designed to purposefully build relationships. Share program models and clarify what they have in common. Use frameworks to build understanding. Build Collaboration
  • 8. literacy PROGRAM TEAM Our Office, October 15 1, 2016 Cris, Jodi, Paula, Petra, and Zach Representing 5 campus organizations and departments Goals or intended outcomes • Share more about each of our program’s work • Analyze how they approach the issue and how they fit into a larger theory of change about effective literacy programs • Discuss gaps in our services and what to do Activities I. Short synopsis of the literacy framework (guest presenter) 2. Individual and Group SWOT Analysis of Our Work a. strengths b. weaknesses c. opportunities d. threats 3. Group Discussion: Gaps and Opportunities 4. Setting Concrete Goals and next steps In these meetings, you might use a framework, article, focus questions or other ways to have participants learn from each other and together. Co- construct knowledge & goals
  • 9. campus kitchens launch team Our University, November 15, 2016 Anna, Joe, Maribel, Priya, Tomas $18,000 raised! 60% there! • 2 weeks to go! Goals or intended outcomes • Get our launch event ready! • Discuss our communication strategy. Reports and Walk Through I. Overview of progress to date (Maribel) 2. Logistics Committee report (Tomas) 3. Public Relations Committee report (Anna) 4. Programming Walk Through (Joe and Priya) 5. Day of Event Communication Plan Discussion • Meet next Friday at 3 pm • Bring your friends and be ready to prep registration! Engage leaders and managers of specific roles and tasks Delegate reporting Integrative walk through Plan & carry out events & programs
  • 10. A shared vision meeting requires time and facilitation Lay out a process to integrate info and gradually create a plan. achieve city of trenton healthy foods coalition Office of the Mayor, November 1, 2016 Facilitated by Jo Rodriguez, TCNJ VISTA Campus Kitchens, Department of Health and Human Services, Trenton Area Soup Kitchen, Shop Rite, Trenton Policy Prevention Board Goals or intended outcomes • Craft a shared vision for the upcoming month’s work as a coalition • Begin to articulate goals for service delivery and policy change Activities I. Synopsis and discussion of the city task force report 2. Review of the recommendations and options (from survey) 3. Facilitated goal setting activity Upcoming Dates and Next Steps • Drafted goals will be voted on next week • In 2 weeks, we’ll finalize and wordsmith in our meeting (see Bonner Curriculum for GUIDES!) Shared Vision
  • 11. (Facilitative) Leader Team Member Notetaker work on your agenda 1. List the intended outcomes 2. Identity and sequence topics to reach outcomes 3. Select or create a process 4. Calculate time needed for each topic/process 5. Identify lead person for each topic let’s discuss Neutral facilitator do you need to clarify roles?
  • 12. great facilitation is the art of small agreements
  • 13. What Facilitators Do… ➤ manage the process of dialogue, learning, or decision making involving a group ➤ encourage participation ➤ set a tone and maintain focus ➤ workshop; meeting; conflict resolution
  • 14. Setting the Stage… !Present basic information "Who you are "Context "Desired outcomes or goals "How goals fit into larger process "Overview of the agenda/outline !Clarify if necessary: "Does anyone have questions? "Does this make sense to everyone? !Check for agreement: "Look for cues "Make eye contact
  • 15. Open Open consideration of a topic through open-ended activities (brainstorm, questions, etc. Narrow Use a process to narrow the information and considerations. Close. Reach closure or transition (e.g. next steps for process).
  • 16. The Flow… You are running a meeting or navigating a conversation: !First you might set out the question or issue (like clarifying an outcome) in the context of a conversation or meeting. !And you might open it up or guide it with a few constraints or details. !Then, you might focus in a bit, clarifying the process, resources, and constraints. !Then, bring the process to a close or transition of some kind.
  • 17. The Flow… !“Today, we’ll discuss what workshops should we have for our annual training? We only have space and time for three sessions.” !“Our survey identified 20 potential topics, with 7 as most desired. As managers, this group also has preferences.” !“We need to decide what is most important. Also, our budget for speakers is limited.” !“We’ll prioritize your input, incorporate some insights from the survey, and narrow down to the top 6 choices today.”
  • 18. Clarify the process… When starting a new item or segment: ! Clearly state the content of the next segment or step and desired outcomes. ! Clearly present the process. Use concise, straightforward language. ! Clarify if necessary. Ask for questions. ! Check for agreement. ! If there is disagreement or confusion, look for small agreements.
  • 19. Open ๏ Brainstorm ๏ List ๏ Survey ๏ Review ideas ๏ Once Around (Hear from each participant) ๏ NOSTUESO ๏ Open-ended Questions
  • 20. Narrow ๏ Material, time/urgency, resource (budget) constraints ๏ Polling or Prioritizing Technique ๏ Eliminate duplicates ๏ Voting ๏ Consensus process (if agreed on as decision-making approach)
  • 21. Close ๏ Negative poll ๏ Decision - Prioritizing Technique or Voting ๏ Combine and build agreements until goal is reached ๏ Define next steps for decision (e.g. “Okay we have three possibilities to research – let’s come back next week with the information and we’ll decide based on that”)
  • 23. Bag of Tricks Plus/Delta fist of five once around the funnel most interesting thing
  • 24. Back on Track boomerang grounding in the ground rules where are we affirm then defer whats going on
  • 25. Facilitative Leadership Lead • er a person who has commanding authority or influence Fa • cil • i • tate to make easier Facilitative Leaders empower others to work together to achieve common goals. They make it easier for people to: • Contribute their ideas and expertise • Speak up when they have problems • Work with others • Make and implement decisions • Achieve high-quality results
  • 26. Facilitative Leaders Balance Coach Guides others towards improved performance, self- awareness, and full potential Team Leader Manages the process by which a team accomplishes its goals and tasks Change Agent Encourages continuous improvement of the organization and systems
  • 27. Eight Practices Celebrate Accomplishment Team Leader Share an Inspiring Vision Focus on Results, Process, & Relationship Seek Maximum Appropriate Involvement Model Actions that Facilitate Collaboration Design Pathways to Action Bring Out the Best in Others Build the Clock Change Agent Coach
  • 28. Share an Inspiring Vision Create and community an image of the future and get others engaged in its pursuit. Keep the mission out front. Focus on Results, Process, Relationships Build a framework for performance and satisfaction that balances what gets done, the way it happens, and how people treat each other. Seek Maximum Appropriate Involvement Leverage the talent & interests of others around you by including them appropriately in the decision- making process. Work to increase trust and commitment through engagement. Model Actions that Facilitate Collaboration Encourage diversity of opinion and honor individual perspectives. Help team members stay focused on task at hand through modeling. Design Pathways to Action Guid others in planning how to solve problems and realize opportunities. Help people see alternatives when implementing a plan. Provide a roadmap. Bring Out the Best in Others Coach individuals to do their best. Listen as an ally. Support the expression of others’ ideas and aspirations. Seek out the best in oneself. Work to overcome obstacles. Celebrate Accomplishment Seize the moment to celebrate small successes. Acknowledge individuals and teams for their contributions. Provide authentic praise. Build the Clock Build systems, talent, and structures so that the work can continue (perhaps even better) when you are gone. Nurture new leadership. Personal Development Plan Where I’m strongest... Where I need to grow...
  • 29. Balancing Results, Process, and Relationships We got the job done! Focus on Results, Process, & Relationship But things were confusing from the beginning... ...and people didn’t really listen to me.
  • 30. Results Focus on Results, Process, & Relationship Relationships Do team members/ colleagues feel supported? Do team members/ colleagues feel valued? Do I trust others and feel valued? Process Was the process inclusive? Was the process clear/ transparent? Is/was the process appropriate to the task and context? Were the results high-quality? Did it get done on time? Was your organization/those involved satisfied?
  • 31. Facilitation Outcomes/Goals Relationships /Dynamics The facilitator has to be aware of and observant about the individuals’ and group’s behavior and participation, attempting to reaffirm and trust participants’ contributions Process/ How The facilitator is concerned about how to get to the aim, paying attention to the quality of the process, its flow, and its efficiency. The facilitator is attempting to get to a particular outcome or end. This is usually a goal or aim.
  • 32. Take 2: Seek Maximum Appropriate Involvement Level of involvement Seek Maximum Appropriate Involvement Time and Other Constraints Decide & announce Gather input from individuals & decide Gather input from team & decide Use Consensus Delegate decision with constraints
  • 33. Approach Advantages/Uses Disadvantages/ Misuses Keys to Success Delegate decision with constraints •Frees leader up for other work. •Minimizes underming of the decision. •Develops leadership capacity •Team may not have the skills, experience, or perspective to make informed decision. •May take more time. •Team may take on extraneous issues (drift). •Explain how people will be involved. •Explain rationale and constraints (i.e., time, costs). •Build in milestones for process and content checks. •Be available for questions. Use Consensus •Educates through active participation. •High level of support for decision. •Implementation can be quicker, due to higher buy-in. •May take more time, demand better facilitation. •Team members may not have collaborative skills to agree. •People may interpret leader’s choice of consensus as weakness. •Explain what consensus means in the given situation and why you chose this mode. •Outline contraints, including time and money/ resources. •Identify a fallback level if consensus cannot be reached. Gather input from team & decide •More creative thinking because of group synergy. •Increased likelihood of well-informed decision. •People feel included and may be more committed to implement. •Takes more time; requires some management of process. •May surface issues or conflicts, at times disruptive. •If resulting decision is in conflict with input, people may sabotage implementation. •Explain how people with be involved in decision making and the rationale of the approach. •Set guidelines for the type of involvement & input. •Set a time limit for the decision and results. Gather input from individuals & decide •More relevant (differentiated) information for decision. •Increased likelihood that decision will be carried out. •Doesn’t require a meeting or involvement of all players. •Some players may feel arbitrarily excluded or may not feel process was as collaborative. •If decision is in conflict with input, players may undermine decision or be less likely to implement well. •Explain how people with be involved in decision making and the rationale of the approach. •Explain what considerations or criteria you will use to make final decision (especially if input is not all considered equal). •Be clear about type of input/info you need. Decide & announce •Decision can be made quickly and deal with situations requiring urgency or action. •Leader is in immediate control. •Implementation can begin quickly. •May not be or may be perceived as ill- informed, lack of process, or unfair. •Those assigned to carry out may balk at implementation. •Those affected may harbor resentment. •Explain the context for the decision (i.e., constraints, factors) and announce the decision itself. •Explain why you chose this approach. Levels of Decision Making