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Professor Peter Totterdill
EUWIN / UK Work Organisation Network
Professor Peter Totterdill
EUWIN / UK Work Organisation Network
So why are we talking about workplace
innovation at a Social Innovation
Summer School?
A not-for-profit partnership between social partners, public agencies and universities
Spreading evidence-based workplace practice through research, policy advocacy, pro-
bono dissemination and consultancy
A lead partner in EUWIN – the European Workplace Innovation Network
Workplace
Innovation
www.workplaceinnovation.eu
Contact Peter Totterdill
peter.totterdill@ukwon.net / +44 115 933 8321
UKWON
The UK Work Organisation Network
www.ukwon.net
So why are we talking about workplace innovation at
a Social Innovation Summer School?
1. What happens at work is important
• productivity
• innovation
• resilience
• quality of working life
• health
• social inclusion

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The best companies to work for 2021
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In this latest edition of Insights Success - Best Companies to Work For, we are celebrating organizations that have excellent leaders at the top of their management getting their hands busy in keeping the work environment vibrant.

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So why are we talking about workplace innovation at
a Social Innovation Summer School?
1. What happens at work is important
2. The past is an increasingly unreliable guide to the future
Times of economic downturn
are times to invest in people
and workplace innovation.
Now is the time to engage
people in finding creative
solutions.
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“It will be years – not in my time – before a woman
will become Prime Minister.”
Margaret Thatcher, 1974

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The past is an increasingly unreliable guide to the future
Globalisation
Scarcity
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Security
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Technology
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wellbeing
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Globalisation
Scarcity
Climate change
Security
Ageing
Technology
Consumer values
Health and
wellbeing
Engagement
Traditional ways of organising
work and traditional approaches
to management are inadequate in
an increasingly volatile world.
So why are we talking about workplace innovation at
a Social Innovation Summer School?
1. What happens at work is important
2. The past is an increasingly unreliable guide to the future
3. Effective organisational change is a social process
A knowledge
economy is based on
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knowledge, skills and
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INNOVATION ARCHITECTURE 1 Innovation Architecture Ronna Coffman Grand Canyon University: ENT-435 April 21st, 2017 Innovation is much more than just design thinking workshops. In fact, innovation is a challenging undertaking. For the success of an organization it requires repeatable and rigorous system of innovation. Creativity and ideas are essential ingredients of innovation. The seeds of innovation are provided by individuals, but innovation is a team effort that turns ideas into reality and delivers tangible outcomes. (Elliott, 2014) Companies today face a harsh ultimatum: Innovate or die. Senior executives repeatedly tell to their employees that failing to innovate would create a critical risk to their enterprise’s growth, even its survival. Organizations rate themselves lowest on one aspect of innovation i.e. the ability to implement a “system of innovation” – a defined, consistent and effective innovation process. (France, Mott, & Wagner, 2014) Innovation involves the introduction of something new, particularly something radically different. The something new could be products and services, product/service delivery, business designs, business processes, or new ways of managing. Business Innovation can be differentiated from other types of initiative such as efficiency, continuous improvement, transformation, optimization etc. by its purpose. The purpose of business innovation is to create new future value for the organization. Innovation is strongly connected to strategy since the focus of strategy is to consider the constantly changing context and envision the future to define the best competitive position to achieve future goals. The greatest challenge faced in building innovation architecture is that leaders are not able to create a climate for innovation in an organization. The employees are not recognized and rewarded for the innovative work they carry out. The organizations should look after the employees as they play an important role in bringing out innovation. Innovation in an organization is everyone’s responsibility, but employees can’t innovate unless their leaders empower them to do so in an environment that values and rewards their contributions. The leaders should create a climate that helps the employees to innovate and even they are allocated accountability for a particular idea. Company can create a center of innovation expertise in corporate headquarters or diversifies ownership of innovation across business units depending on company’s market focus and on its organizational structure. For bringing out innovation the employees must be involved, motivated and engaged with the leaders. If they do the same things each day, they’re not going to get inspired by new things. To get more than ideas for continuous improvement, people’s minds should be flooded with a lot of new information – and this is where Design Thinking can play a great role. Building innovation architecture: Successful innovators .

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Educate and inspire leaders and managers in every function in how to mainstream sustainability into all aspects of your corporate culture.

employee engagementemployee resource groupculture
Embedding the Culture of Continuous Improvement
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Find out how to make business change truly sustainable. This is an overview of our master class on embedding cultural change from Manchester 2013 Continuous Improvement Conference.

cultural changecontinuous improvementorganizational change
Ways to Develop Innovation Culture
Ways to Develop Innovation CultureWays to Develop Innovation Culture
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This document discusses ways to develop an innovative culture in organizations. It emphasizes that an innovative culture balances attributes like creativity and freedom with discipline and accountability. Key aspects of an innovative culture include unique strategies, employee autonomy, trust, accepting failures, and strong leadership. Leaders can build such a culture by encouraging outside-the-box thinking, conducting innovation workshops, avoiding bureaucracy, and establishing a reward system for innovative ideas. While challenging to develop, an innovative culture is vital for organizations to continuously innovate and achieve leadership in their fields.

innovationleadershiptalent management
So why are we talking about workplace innovation at
a Social Innovation Summer School?
1. What happens at work is important
2. The past is an increasingly unreliable guide to the future
3. Effective organisational change is a social process
4. There is a massive gap between evidence-based practice
and common practice in Europe
People-Centred
Change?
PETER TOTTERDILL - Innovation at the Workplace
Change is messy

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The document discusses the importance of employee participation and engagement in organizational innovation and change. It argues that traditional top-down approaches to management are inadequate, and organizations should instead focus on dialogue, knowledge sharing, and involving employees as experts through practices like empowering job design, team-based problem solving, and partnerships between management and worker representatives. When employees are able to participate directly in improvement and innovation, it can lead to better performance outcomes and quality of work.

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The document discusses workplace innovation and creating more participative organizations. It argues that traditional ways of organizing work are inadequate and times of economic downturn provide an opportunity to invest in employees and workplace innovation. It advocates for approaches that engage employees in problem solving and innovation through dialogue, reflection, knowledge sharing and partnership between management and employees.

Change is messy
“While planning is a crucial element of
any organisational change, once you
begin the change process a lot of it
goes out the window. You have to be
prepared to adapt and be flexible.”
John Dalton, CEO
Castolin Eutectic
So how can EUWIN promote workplace innovation?
. . . as knowledgeable participants in
workplace innovation
Launch
of EUWIN
The European Workplace
Innovation Network
Brussels, 10 April 2013
Keynote events across
Europe
A widespread campaign
A knowledge bank to
support practitioners
A community of
enterprises, social
partners, policymakers
and researchers
The European Workplace
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the manufacturing institute conference 2014
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This document discusses employee engagement research and provides recommendations for improving performance and retention. It identifies the key drivers of engagement as things like job satisfaction, brand equity, growth opportunities, and relationship with managers. Metrics for measuring engagement include attendance, survey responses, intranet use, and referrals. The document outlines 10 imperatives for maximizing engagement, such as emphasizing employee strengths, connecting them to organizational success, and demonstrating commitment to development. Effective communication, recognition, and supporting innovation are presented as ways to improve engagement.

Customer focus
Employee
engagement
Enabling culture
Resilience
Positive employment
relations
Customer focus
Employee
engagement
Enabling culture
Resilience
Positive employment
relations
HIGH PERFORMANCE
GOOD WORK
SUSTAINABLE ORGANISATIONS
Work organisation
• Job design
• Teamworking
• Integration of technology
• Flexible working
Structure and systems
• Reducing organisational
walls and ceilings
• Incentivising enterprising
behaviour
• Fairness and equality
Workplace partnership
• Dialogue
• Representative participation
• Involvement in change
• Openness and
communication
• Integrating tacit and
strategic knowledge
Customer focus
Employee
engagement
Enabling culture
Resilience
Positive employment
relations
HIGH PERFORMANCE
GOOD WORK
SUSTAINABLE ORGANISATIONS
WORKPLACE INNOVATION
THE FIFTH ELEMENT
Learning and reflection
• Individual/team discretion
• Continuous improvement
• High involvement innovation
• Learning and development
• Shared knowledge and
experience
Partnership forums: what do they do?
Organisations with mutually reinforcing
workplace practices achieve superior
performance as their collective impact is
greater than the sum of individual measures.

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This document discusses the key drivers of innovation in organizations. It identifies 10 main drivers: 1) Corporate culture, 2) Individuals, 3) Teams, 4) The enterprise, 5) Processes, 6) Offerings, 7) Psychological climate, 8) Physical environment, 9) Economic environment, and 10) Geopolitical culture. It explains how each of these factors can encourage and motivate innovation in an organization when supported and leveraged effectively.

marketinginnovationsnew products
IMD DSI Brochure 2016
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IMD DSI Brochure 2016

The document provides information about the Driving Strategic Innovation program from IMD and MIT Sloan. It summarizes the program as follows: The program teaches senior executives how to manage innovation more effectively by integrating innovation, marketing, product development, and value chain design. It provides a comprehensive roadmap for achieving breakthrough performance across the organization and value chain. Participants learn how to speed up commercialization, navigate unpredictable value chains, foster an innovative culture, and engage in business model innovation. The program brings together the latest innovation research from MIT Sloan and leadership knowledge from IMD.

FACILITATORS OF WORKPLACE INNOVATION
Public Policy Research Expertise Social Partners Dialogue
Join EUWIN at
www.workplaceinnovation.biz/euwin
. . . and become a
EUWIN Ambassador!
We’re part of the UK Work Organisation Network, a not-for-profit partnership between
employers’ organisations, unions, public agencies and universities (www.ukwon.net)
Workplace Innovation Limited
www.workplaceinnovation.eu
Peter Totterdill
peter.totterdill@ukwon.net or +44 115 933 8321

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PETER TOTTERDILL - Innovation at the Workplace

  • 1. Professor Peter Totterdill EUWIN / UK Work Organisation Network
  • 2. Professor Peter Totterdill EUWIN / UK Work Organisation Network So why are we talking about workplace innovation at a Social Innovation Summer School?
  • 3. A not-for-profit partnership between social partners, public agencies and universities Spreading evidence-based workplace practice through research, policy advocacy, pro- bono dissemination and consultancy A lead partner in EUWIN – the European Workplace Innovation Network Workplace Innovation www.workplaceinnovation.eu Contact Peter Totterdill peter.totterdill@ukwon.net / +44 115 933 8321 UKWON The UK Work Organisation Network www.ukwon.net
  • 4. So why are we talking about workplace innovation at a Social Innovation Summer School? 1. What happens at work is important • productivity • innovation • resilience • quality of working life • health • social inclusion
  • 5. So why are we talking about workplace innovation at a Social Innovation Summer School? 1. What happens at work is important 2. The past is an increasingly unreliable guide to the future
  • 6. Times of economic downturn are times to invest in people and workplace innovation. Now is the time to engage people in finding creative solutions.
  • 8. Anticipating the future is tricky “It will be years – not in my time – before a woman will become Prime Minister.” Margaret Thatcher, 1974
  • 9. The past is an increasingly unreliable guide to the future Globalisation Scarcity Climate change Security Ageing Technology Consumer values Health and wellbeing Engagement
  • 10. The past is an increasingly unreliable guide to the future Globalisation Scarcity Climate change Security Ageing Technology Consumer values Health and wellbeing Engagement Traditional ways of organising work and traditional approaches to management are inadequate in an increasingly volatile world.
  • 11. So why are we talking about workplace innovation at a Social Innovation Summer School? 1. What happens at work is important 2. The past is an increasingly unreliable guide to the future 3. Effective organisational change is a social process
  • 12. A knowledge economy is based on workplaces in which employees at all levels can use their knowledge, skills and creativity to the fullest possible extent
  • 14. Quick Guide to Leadership Theory
  • 15. Quick Guide to Leadership Theory DON’T worry about: Charisma Personality Strategy
  • 16. DO worry about: Self-directed teams Delivery Reflection Learning Trust Entrepreneurship Quick Guide to Leadership Theory DON’T worry about: Charisma Personality Strategy
  • 19. “Cascading down” Resistance Working in silos Policy/implementation gap
  • 22. Workers as knowledgeable participants Engaging workers in innovation and improvement Harnessing the potential for win-win-win outcomes
  • 23. The Four Enablers of Staff Engagement • Visible, empowering leadership providing a strong strategic narrative about the organisation, where it came from and where it’s going. • Engaging managers focus their people, give them scope, treat them as individuals, and coach and stretch them. • There is employee voice throughout the organisation. Employees challenge and are seen as central to the solution. • There is organisational integrity. Values are reflected in day to day behaviours with no ‘say–do’ gap. www.engageforsuccess.org
  • 25. Recognising the force of the better argument
  • 26. Recognising the force of the better argument . . . whoever it comes from
  • 27. FORMAL, RIGHTS-BASED REFLECTIVE AND KNOWLEDGE- BASED TEAM-BASED PROBLEM SOLVING INFORMAL Trade Union or Workplace Representatives Employees participating as experts or professionals Self-organised teamworking Empowering job design and individuals engaged in dialogue
  • 28. Trade Union or Workplace Representatives Employees participating as experts or professionals Self-organised teamworking Knowledge Sharing FORMAL, RIGHTS-BASED REFLECTIVE AND KNOWLEDGE- BASED TEAM-BASED PROBLEM SOLVING INFORMAL Empowering job design and individuals engaged in dialogue
  • 29. Trade Union or Workplace Representatives Employees participating as experts or professionals Self-organised teamworking Knowledge Sharing TACIT KNOWLEDGE INTO STRATEGY STRATEGY INTO PRACTICE FORMAL, RIGHTS-BASED REFLECTIVE AND KNOWLEDGE- BASED TEAM-BASED PROBLEM SOLVING INFORMAL Empowering job design and individuals engaged in dialogue
  • 30. Eight of the top 10 drivers of engagement are linked with job design: 1. I get a sense of achievement from working here 2. I enjoy my work 3. In my job I have the chance to do what I do best 4. I am proud of the work that I do 5. I feel valued and recognised for the work that I do 6. My job makes the best use of the skills and abilities that I have 7. I have the right opportunities to learn and grow at work 8. I have the freedom I need to get on with my job. People Insight Survey
  • 31. Nottingham City Hospital Paediatric Renal Unit
  • 32. Good practice The John Lewis Partnership The UK’s Favourite Retailer (Consumer Satisfaction Index) “Many of our [staff] have worked for the business for many years. They’re interested in what they sell, and have excellent product knowledge: all our [staff] are trained on products, sales and service . . . we are delighted that so many customers remark on our [staff]’s friendliness and helpfulness.”
  • 33. Good practice The John Lewis Partnership “Many of our [staff] have worked for the business for many years. They’re interested in what they sell, and have excellent product knowledge: all our [staff] are trained on products, sales and service . . . we are delighted that so many customers remark on our [staff]’s friendliness and helpfulness.”
  • 34. 1. Make staff care about customer service 2. Teach protocol - but empower staff to make decisions themselves 3. Enable front-line staff to feedback on what customers want 4. Be exceptional 5. Maintain customer service levels online Good practice The John Lewis Partnership
  • 35. Trade Union or Workplace Representatives Employees participating as experts or professionals Self-organised teamworking Knowledge Sharing TACIT KNOWLEDGE INTO STRATEGY STRATEGY INTO PRACTICE FORMAL, RIGHTS-BASED REFLECTIVE AND KNOWLEDGE- BASED TEAM-BASED PROBLEM SOLVING INFORMAL Empowering job design and individuals engaged in dialogue
  • 36. Teams as Fountains of Innovation • Require teams to search for new ways to improve. • Require teams to be relentlessly upbeat and self confident. There’s no problem that can’t be solved, no status quo that can’t be bettered. • Require teams not just to listen to patients – that doesn’t capture it. It requires active engagement, not just passive listening. • Require teams to actively suspend normal perceptions. Observe how others behave and to ask: “why?”
  • 38. Trade Union or Workplace Representatives Employees participating as experts or professionals Self-organised teamworking Knowledge Sharing TACIT KNOWLEDGE INTO STRATEGY STRATEGY INTO PRACTICE FORMAL, RIGHTS-BASED REFLECTIVE AND KNOWLEDGE- BASED TEAM-BASED PROBLEM SOLVING INFORMAL Empowering job design and individuals engaged in dialogue
  • 39. From complaints to continuous improvement
  • 40. From complaints to continuous improvement
  • 41. “This is my vision, tell me how you think we’ll need to behave in order to achieve it.” Phil Bentley, MD • The Honest Conversation. An opportunity for all staff to feed ideas for improved customer trust and service directly to the MD. • My voice, my world. An online feedback tool for Services staff. • Employee forums, enabling staff and union representatives to discuss strategic issues and their impact on customers and the workforce. • It drives my crazy world. A method developed in the Cardiff Customer Services Centre to start reflective conversations on service improvement and culture change. bespoke approach. Bespoke approaches in each business unit. For example: Good practice British Gas
  • 43. Trade Union or Workplace Representatives Employees participating as experts or professionals Self-organised teamworking Knowledge Sharing TACIT KNOWLEDGE INTO STRATEGY STRATEGY INTO PRACTICE FORMAL, RIGHTS-BASED REFLECTIVE AND KNOWLEDGE- BASED TEAM-BASED PROBLEM SOLVING INFORMAL Empowering job design and individuals engaged in dialogue
  • 45. Kaiser Permanente “Value is with the workers” The Value Compass
  • 46. Trade Union or Workplace Representatives Self-organised teamworking Knowledge Sharing TACIT KNOWLEDGE INTO STRATEGY STRATEGY INTO PRACTICE Quality of Dialogue MANAGEMENT SYSTEMS & PROCEDURES PRODUCTIVE REFLECTION FORMAL, RIGHTS-BASED REFLECTIVE AND KNOWLEDGE- BASED TEAM-BASED PROBLEM SOLVING INFORMAL Empowering job design and individuals engaged in dialogue Employees participating as experts or professionals
  • 47. . . . creating workplaces where all employees can use and develop their full range of knowledge, experience and creativity in their day-to-day jobs Hi-Res Study
  • 48. Competitiveness and good jobs - convergence, not a trade off
  • 49. So why are we talking about workplace innovation at a Social Innovation Summer School? 1. What happens at work is important 2. The past is an increasingly unreliable guide to the future 3. Effective organisational change is a social process 4. There is a massive gap between evidence-based practice and common practice in Europe
  • 53. Change is messy “While planning is a crucial element of any organisational change, once you begin the change process a lot of it goes out the window. You have to be prepared to adapt and be flexible.” John Dalton, CEO Castolin Eutectic
  • 54. So how can EUWIN promote workplace innovation? . . . as knowledgeable participants in workplace innovation
  • 55. Launch of EUWIN The European Workplace Innovation Network Brussels, 10 April 2013
  • 56. Keynote events across Europe A widespread campaign A knowledge bank to support practitioners A community of enterprises, social partners, policymakers and researchers The European Workplace Innovation Network
  • 58. Customer focus Employee engagement Enabling culture Resilience Positive employment relations HIGH PERFORMANCE GOOD WORK SUSTAINABLE ORGANISATIONS
  • 59. Work organisation • Job design • Teamworking • Integration of technology • Flexible working Structure and systems • Reducing organisational walls and ceilings • Incentivising enterprising behaviour • Fairness and equality Workplace partnership • Dialogue • Representative participation • Involvement in change • Openness and communication • Integrating tacit and strategic knowledge Customer focus Employee engagement Enabling culture Resilience Positive employment relations HIGH PERFORMANCE GOOD WORK SUSTAINABLE ORGANISATIONS WORKPLACE INNOVATION THE FIFTH ELEMENT Learning and reflection • Individual/team discretion • Continuous improvement • High involvement innovation • Learning and development • Shared knowledge and experience
  • 60. Partnership forums: what do they do? Organisations with mutually reinforcing workplace practices achieve superior performance as their collective impact is greater than the sum of individual measures.
  • 61. FACILITATORS OF WORKPLACE INNOVATION Public Policy Research Expertise Social Partners Dialogue
  • 62. Join EUWIN at www.workplaceinnovation.biz/euwin . . . and become a EUWIN Ambassador!
  • 63. We’re part of the UK Work Organisation Network, a not-for-profit partnership between employers’ organisations, unions, public agencies and universities (www.ukwon.net) Workplace Innovation Limited www.workplaceinnovation.eu Peter Totterdill peter.totterdill@ukwon.net or +44 115 933 8321