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P C  Lai

    P C Lai

    • She has received d fellowships in the Asia Pacific arena including Next Generation Leadership award, championed and w... moreedit
    Every time technology changes, it creates threats to established ways of doing business and opportunities for new ways to offer services. This is being shown in the E-payment E-commerce world with the convergence of the technologies. In... more
    Every time technology changes, it creates threats to established ways of doing business and opportunities
    for new ways to offer services. This is being shown in the E-payment E-commerce world with the
    convergence of the technologies. In this chapter, we will discuss the recent economic surge of Southeast
    Asia and analyze the E-commerce payment systems with the latest development of the convergence of
    the technologies. We present an empirical study of E-payment systems and implications of our findings
    on E-payment systems in Southeast Asia. Finally, we present an overview of recent research on business
    angel investing in Southeast Asia focusing on investor’s high-tech investment strategies. We propose
    that management can tap the opportunities of the electronic payment technologies for E-commerce by
    providing electronic payment solutions that meet the consumers’ intention to use.
    Research Interests:
    This paper summarizes an explorative study of the efficiency, design, and enjoyment that contribute to consumers' adoption of an integrated single platform E-payment system. The problems of inefficiency, not attractive design and not... more
    This paper summarizes an explorative study of the efficiency, design, and enjoyment that contribute to consumers' adoption of an integrated single platform E-payment system. The problems of inefficiency, not attractive design and not enjoyable encourages us to study these factors. The empirical results from the quantitative analysis suggest that efficiency, design, enjoyment, perceived usefulness, as well as perceived ease of use, are significant factors that contribute to consumers' intention to utilize the single platform E-payment. Marketing and Management personnel of the E-payment organizations will be able to utilize the study information for developing products and services that encourage the usage of single platform E-payment.
    Research Interests:
    This study aims to explore the impact of the outbreak during movement control order (MCO) to micro-entrepreneurs under Amanah Ikhtiar Malaysia (AIM) program and the current approach used to mitigate the impact of Covid-19 on their... more
    This study aims to explore the impact of the outbreak during movement control order (MCO) to micro-entrepreneurs under Amanah Ikhtiar Malaysia (AIM) program and the current approach used to mitigate the impact of Covid-19 on their business.This study conducted using a qualitative approach, an in-depth interview using a semi-structured interview format with six women micro-entrepreneurs under Amanah Ikhtiar Malaysia (AIM) program. The selection of respondents through the non-probability sampling technique (purposive sampling) via the e-commerce platform of AIM is known as BazarSahabat. The paper provides two main themes for the impact on micro-entrepreneurs, namely financial issues and operational disruptions. Meanwhile, for mitigation approaches, the consensus pattern among respondents was related to adopting new norms, including changing business operation locations from the physical shop to home-based and online platforms. This study has a limitation in terms of generalizations of the findings and study focus. However, despite the limitations, the researchers believe, the outcomes of the study able to be a steppingstone for future research in this study area. Thus, future research may further explore using survey analysis to a larger group of respondents to understand the impact and survival mechanism adopted by them in response to the crisis. The paper includes implications of valuable insights to assist the regulator and related agencies, including Islamic micro institutions that are involved in micro-business development in conjunction with the crisis. This research is a pioneering attempt to understanding the impact of the outbreak during MCO to micro-entrepreneurs in Malaysia's microfinance program and thus explores the current approach used to mitigate the impact of Covid-19 on their business.
    Introduction: Governance in the health system refers to a range of decision making, and implementation undertakings conducted by decision-makers as they find ways to achieve national health policy objectives that are favourable to each... more
    Introduction: Governance in the health system refers to a range of decision making, and implementation undertakings conducted by decision-makers as they find ways to achieve national health policy objectives that are favourable to each country's health system. Currently, there are different types of frameworks that have been developed and these frameworks try to operationalize and assess how principles of governance at different levels of a health system are administered. While a number of frameworks for assessing governance in the health sector have been proposed, their application is often constrained by impractical indicators that are often not well-grounded, resulting in limited pragmatic work on governance in the health systems itself. 253 Conclusion: A multitude of frameworks to assess health systems governance exist, however, there are not many examples of their application in the literature and healthcare systems with well-grounded proven results. Consequently, to facilitate a more comprehensive assessment and peruse of governance frameworks in health systems, the health system should have clear goals with continuous and committed support by accountable decision-makers pivoted by principles of good governance.
    This paper summarizes an explorative study of the efficiency, design, and enjoyment that contribute to consumers' adoption of an integrated single platform E-payment system. The problems of inefficiency, not attractive design and not... more
    This paper summarizes an explorative study of the efficiency, design, and enjoyment that contribute to consumers' adoption of an integrated single platform E-payment system. The problems of inefficiency, not attractive design and not enjoyable encourages us to study these factors. The empirical results from the quantitative analysis suggest that efficiency, design, enjoyment, perceived usefulness, as well as perceived ease of use, are significant factors that contribute to consumers' intention to utilize the single platform E-payment. Marketing and Management personnel of the E-payment organizations will be able to utilize the study information for developing products and services that encourage the usage of single platform E-payment.
    This paper contributes to the existing literature by comprehensively reviewing the concepts, applications and development of technology adoption models and theories based on the literature review with the focus on potential application... more
    This paper contributes to the existing literature by comprehensively reviewing the concepts, applications and development of technology adoption models and theories based on the literature review with the focus on potential application for the novelty technology of single platform E-payment. These included, but were not restricted to, the Theory of Diffusion. These reviews will shed some light and potential applications for technology applications for future researchers to conceptualize, distinguish and comprehend the underlying technology models and theories that may affect the previous, current and future application of technology adoption.
    Every time technology changes, it creates threats to established ways of doing business and opportunities for new ways to offer services. This is being shown in the E-payment E-commerce world with the convergence of the technologies. In... more
    Every time technology changes, it creates threats to established ways of doing business and opportunities for new ways to offer services. This is being shown in the E-payment E-commerce world with the convergence of the technologies. In this chapter, we will discuss the recent economic surge of Southeast Asia and analyze the E-commerce payment systems with the latest development of the convergence of the technologies. We present an empirical study of E-payment systems and implications of our findings on E-payment systems in Southeast Asia. Finally, we present an overview of recent research on business angel investing in Southeast Asia focusing on investor’s high-tech investment strategies. We propose that management can tap the opportunities of the electronic payment technologies for E-commerce by providing electronic payment solutions that meet the consumers’ intention to use. To cite: Lai P C, Scheela, W, Convergence of technology in the E-commerce World and Venture Capital Landscape: South East Asia, Global Entrepreneurship and New Venture Creation in the Sharing Economy. IGI-Global, 2017, 149-168
    Emerging economies are characterized by the presence of institutional voids which challenge and constrain the behavior of economic agents. In this paper we report on one set of agents, angel investors, in Malaysia, which investors fear is... more
    Emerging economies are characterized by the presence of institutional voids which challenge and constrain the behavior of economic agents. In this paper we report on one set of agents, angel investors, in Malaysia, which investors fear is experiencing a middle-income trap whereby economic growth and new venture formation stalls due to persistent institutional voids. This research addresses this question through interviews with 19 Malaysian business angel investors in 2015, utilizing a mixed-methods approach. Results indicate that business angels in our sample generated strong returns, though they did find it a challenge to invest in and monitor new ventures in a highly uncertain and competitive environment where there is high political uncertainty, weak legal and financial support for investors and SMEs. In order to overcome weak institutional support, business angel investors develop informal institutions by co-investing and networking with family members and government officials. They also conduct careful due diligence before investing and closely monitor their investee companies after investing. This research provides several theory and practice contributions with respect to business-angel investing in emerging economies with weak formal institutional regimes.
    This paper summarizes an explorative study of the efficiency, design, and enjoyment that contribute to consumers' adoption of an integrated single platform E-payment system. The problems of inefficiency, not attractive design and not... more
    This paper summarizes an explorative study of the efficiency, design, and enjoyment that contribute to consumers' adoption of an integrated single platform E-payment system. The problems of inefficiency, not attractive design and not enjoyable encourages us to study these factors. The empirical results from the quantitative analysis suggest that efficiency, design, enjoyment, perceived usefulness, as well as perceived ease of use, are significant factors that contribute to consumers' intention to utilize the single platform E-payment. Marketing and Management personnel of the E-payment organizations will be able to utilize the study information for developing products and services that encourage the usage of single platform E-payment.
    This paper contributes to the existing literature by reviewing the research methodology and relevant literature with the focus on potential applications for the novelty technology of the single platform E-payment. The review includes... more
    This paper contributes to the existing literature by reviewing the research methodology and relevant literature with the focus on potential applications for the novelty technology of the single platform E-payment. The review includes subjects, populations, sample size requirement, data collection methods and measurement of variables, pilot study and statistical techniques for data analysis used in past researches. The review will shed some light and potential applications for future researchers, students and others to conceptualize operationalize and analyze the underlying research methodology in the development of their research for novelty technology.
    This paper contributes to the existing literature by reviewing the research methodology and relevant literature with the focus on potential applications for the novelty technology of the single platform E-payment. The review includes... more
    This paper contributes to the existing literature by reviewing the research methodology and relevant literature with the focus on potential applications for the novelty technology of the single platform E-payment. The review includes subjects, populations, sample size requirement, data collection methods and measurement of variables, pilot study and statistical techniques for data analysis used in past researches. The review will shed some light and potential applications for future researchers, students and others to conceptualize operationalize and analyze the underlying research methodology in the development of their research for novelty technology.
    This study seeks to explore Malaysian consumers' in adopting a single platform E-payment system with an extended perceived risk to TAM model. This research investigates the efficiency and design that influence perceived ease of use and... more
    This study seeks to explore Malaysian consumers' in adopting a single platform E-payment system with an extended perceived risk to TAM model. This research investigates the efficiency and design that influence perceived ease of use and perceived usefulness. Furthermore, the researcher is interested to investigate the relationship between perceived ease of use, perceived usefulness and perceived risk with consumers' intention to use one single platform that integrates card, internet and mobile. Using online survey method, respondents were selected based on the criteria of owning at least one of the following items (e.g: mobile phone, card payment, Internet). The results of the structural equation modeling (SEM) analyses suggest that perceived risk can lead to reduction in consumers' intention to use single platform E-payment system. Therefore, perceived risk should be taken into consideration when designing E-payment system in order to increase the consumers' intention to use. © 2015 AENSI Publisher All rights reserved. To Cite This Article: Lai P C, Zainal A. A, Perceived Risk As An Extension To TAM Model: Consumers' Intention To Use A Single Platform E-Payment. Aust. J. Basic & Appl. Sci., (): x-x, 2015
    Research Interests:
    Chip Technology of enterprises interactions has emerged in the consumer world. The combination of evolving business drivers, changing customers' demands and the evolution of enabling chip technology posed the challenge to the management... more
    Chip Technology of enterprises interactions has emerged in the consumer world. The combination of evolving business drivers, changing customers' demands and the evolution of enabling chip technology posed the challenge to the management in the era of globalization. The purpose of this paper is to address the Malaysian consumers' perspective of the usages (e.g. transactions for payment etc) of chip technology enterprises and its management implication in the era of globalization. The areas of discussion will be presented using the Five (5) Dimensions Consumer Model addressing the technology, risk, company, collaboration and globalization. Innovative companies can take advantage of the chip technology to gain competitive advantage in the era of globalization.
    Research Interests:
    Joan Lai P C " The significant of E-business and knowledge-based customer relationship in the E-marketplace environment. ABSTRACT Freedom, choice and simplicity brought about by the e-business and knowledge-based customer relationships... more
    Joan Lai P C " The significant of E-business and knowledge-based customer relationship in the E-marketplace environment. ABSTRACT Freedom, choice and simplicity brought about by the e-business and knowledge-based customer relationships are creating the next Internet and mobile wave. The Value Web Technology of enterprise interactions has emerged in the consumer centric world. The combination of evolving business drivers (e.g: globalization, downsizing), changing customers' demands and the evolution of enabling technology is producing the e-business applications in the e-marketplace environment. The Internet and mobile teach an organization that the network offers an opportunity to establish more personal, efficient and competitive relationships with the customers in a new paradigm. This paper focuses on the e-marketplace environment and presents some of the findings within an organization using e-business. This organization focuses on the knowledge-base customer relationship as one of the core competency strategies to gain the competitive advantage in the e-marketplace.
    Research Interests:
    This study explores the perceived enjoyment of Malaysian consumers' in adopting a single platform e-payment system and the relationship between perceived ease of use, perceived usefulness and perceived enjoyment with consumers' intention... more
    This study explores the perceived enjoyment of Malaysian consumers' in adopting a single platform e-payment system and the relationship between perceived ease of use, perceived usefulness and perceived enjoyment with consumers' intention to use a single platform that integrates card, internet and mobile. The online survey was conducted on respondents owning either mobile phone, card payment, or internet. Based on analysis using AMOS version 21.0, the results showed that perceived ease of use can be used as mediator of perceived enjoyment. Perceived ease of use was also found to be significant in determining perceived usefulness and consumers' intention to use the system. This finding also suggests that as consumers perceive the single platform e-payment system as highly enjoyable, easy to use and useful; they would be more ready to use thee-payment system. The results of this study bear social implications on the purchasing behavior of Malaysian consumers and how businesses conduct transactions in the future using novel, single platform e-payment system.
    Research Interests:
    Research Interests: