Management Information

This paper reports on a comparative case study of 13 industrial firms that implemented an enterprise resource planning (ERP) system. It compares firms based on their dialectic leaming process. All firms had to overcome knowledge barriers of two types: those associated with the configuration of the ERP package, and those associated with the assimilation of new work processes. We found

Soon after the concept of a management information system was introduced in the mid-1960s, marketers tailored it to their own unique needs, naming it the marketing information system (MKIS). Several studies have been conducted of how MKISs are used in the Fortune 500 companies, and the authors compare their current findings to those of ten and eighteen years ago.

ROBERT J. KAUFFMAN is Director of the MIS Research Center, and Professor and Chair in the Information Decision Sciences Department at the Carlson School of Management, University of Minnesota. He is a 1988 Ph.D. graduate of the Graduate School of Industrial ...

The paper presents new concepts in the area of relationship modeling in management information. A formal model of relationships between managed object classes is presented. The integration of relationships with object oriented concepts used in information modeling considerably enhances its semantic richness. A foundation for relationship-based navigation using virtual relationships arising from commutativity, transitivity, and distribution semantics is created. Finally, a mechanism using virtual attributes is presented to resolve the problem of encapsulation breakdown arising from relationships between object classes

In this paper, we propose a decentralized self-adaptive management framework that infers the current context of the hosting environment and dynamically decides what management strategy should be used in order to minimize the cost and maximize the performance of management. We investigate the use of this framework in the case of the aggregated information monitoring, where only one scheme (i.e. situated or global) is generally used for collecting aggregated information whatever the nature of the management information and its environment are. We propose a self-adaptive aggregation mechanism based on fuzzy logic, that estimates the cost and the performance of given aggregation schemes.

ABSTRACT: The trend toward physically dispersed work groups has necessitated a fresh inquiry into the role and nature of team leadership in virtual settings. Toaccom- plish this, we assembled thirteen culturally diverse global teams from locations in Europe, Mexico, and the United States, assigning each team a project leader and task to complete. The findings suggest that effective team leaders

ROBERT J. KAUFFMAN is Director of the MIS Research Center, and Professor and Chair in the Information Decision Sciences Department at the Carlson School of Management, University of Minnesota. He is a 1988 Ph.D. graduate of the Graduate School of Industrial ...

... Investigation ... E-COMMERCE COMPETENCE, CUSTOMER VALUE, AND FIRM PERFORMANCE 227 ... The drivers of value that facilitate a purchase can differ from the levers of value at the initial usage stage, which can be different from what determines value during long-term ...

Recently, despite huge incentives and subsequent increases in investment in customer relationship management technology, many firms have not been able to increase their customer satisfaction index ratings. The purpose of this paper is to gauge whether IT management practices differ among firms where IT has a major role in transforming marketing, operations, or both, which give the firms advantage by affecting their customer service. Several research hypotheses are tested using data obtained from a survey of 213 ...