The purpose of this study is to determine the strategic management and the healthcare sector in Abu Dhabi (SEHA) from the theoretical perspective. Although an empirical research is a way of gaining knowledge by means of direct and... more
The purpose of this study is to determine the strategic management and the healthcare sector in Abu Dhabi (SEHA) from the theoretical perspective. Although an empirical research is a way of gaining knowledge by means of direct and indirect observation or experience, however, this research will add on the understandings from the view of theoretical review as well. To execute that, a number of theories put forward, upon which the theoretical framework is premised; these are: the theoretical model of strategic planning in healthcare organizations, strategy content in strategic planning model (SPM), environment(s) in strategic planning model, mission in strategic planning model, human resources management (HRM) in strategic planning model etc. The theoretical review revealed that the available limited research lacks validation through empirical research. This has brought about new knowledge to the researchers which may be tested or contested due to country conditions being different to that of Abu Dhabi or laps of time has altered the findings as of a future date. Future researchers could identify emerging variables that may alter the significance of variables tested which may lead to completely new discoveries as to what contributes to the success of healthcare.
In today’s world, the interconnection and globalization has become so much increased which led to the concerns regarding the ethical, environmental, social and sustainable issues where consumers are become aware that there should be a... more
In today’s world, the interconnection and globalization has become so much increased which led to the concerns regarding the ethical, environmental, social and sustainable issues where consumers are become aware that there should be a balance in the relationship between business and society. It is not the case that now business can only make unprecedented profits by exploiting the resources of mother earth without contributing positively to the society in return. Due to the immense pressure from mainstream media, governmental regulations and campaigns from NGOs, it is now become mandatory for corporate sectors to consider environmental and social consequences of their actions and processes as well as deliver better solutions which can contribute to the community and environment in an ethical and constructive way.
Developing strategic procurement operation based on an organisation’s corporate strategy ensures achievement of sustainable income, growth and reduces risks considering the current dynamic and challenging business environment
Purpose – This research is directed towards exploring the impacts of brand name on customers’ buying behavior of Tesco store in the UK. Customers’ perception is actually a marketing concept which describes the impression, consciousness or... more
Purpose – This research is directed towards exploring the impacts of brand name on customers’ buying behavior of Tesco store in the UK. Customers’ perception is actually a marketing concept which describes the impression, consciousness or awareness of the customers about a particular company or about the offerings of that company. This study describes the strategies of Tesco store for improving its brand name to attract the new customers. Tesco is a UK based leading global supermarket.. Therefore, the brand name of this company is quite improved
Methodology –The factors, which have a signification impact on customer’s perception, is also analyzed. The researcher collected primary data used survey program based online through a set of questionnaire, which was sent to the target group of Tesco brand’s 100 customers. The primary data collected from the 100 customers of Tesco brand was the main source of data used in the research.
Results and Findings –This study found that factors of customer perceptions such as quality product, customer service, convenient store environment, advertising, communication and constant value addition influence the impact of customer perception on the brand name. In addition, this study found that almost all the variables of customer perception have a positive impact on the brand name of Tesco. In the research it has been evident that the quality of product inexorably affects the customer perception because the customers always want to get products with sophisticated quality. Another variable customer service represents a dominant impact on the customer perception due to the ongoing pressure on the business organizations to maintain consistent and congenial customer service. As a factor of customer perception the researcher has found that advertising also immensely affect the customer perception for a particular brand. The finding of this study suggested that Tesco brand should take some actions in order to sustain the high quality of product in the days to come because it will significantly help the Tesco brand to keep a strong foothold for a long time. Another variable customer service represents a dominant impact on the customer perception due to the ongoing pressure on the business organizations to maintain consistent and congenial customer service. As a factor of customer perception the researcher has found that advertising also immensely affect the customer perception for a particular brand.
Benefits and Implications – The finding of this study suggested that Tesco brand should take some actions in order to sustain the high quality of product in the days to come because it will significantly help the Tesco brand to keep a strong foothold for a long time. Moreover, the perceived brand value of Tesco will also increase side by side with quality product. Finally, a recommendation is made for Tesco store in order to maximize the opportunities to make positive customer perception about the brand name. The result found through this research shows that there is a significant influence of customers’ perception on brand of Tesco store in the UK.
The main purpose of this research is to examine the impact of perceived corporate social responsibility (CSR) practices or initiatives on customer satisfaction and loyalty. A conceptual framework comprises of 4 elements (economic, legal,... more
The main purpose of this research is to examine the impact of perceived corporate social responsibility (CSR) practices or initiatives on customer satisfaction and loyalty. A conceptual framework comprises of 4 elements (economic, legal, ethical and philanthropy) developed by Carroll (1991) is used to examine the CSR practices and its impact on customer satisfaction and loyalty. A multivariate likert-scale questionnaire (scale from 1-6) has been developed with one additional dimension (customer satisfaction) and its impact on loyalty. A sample of 152 respondents has been used to collect the data using convenience sampling method. Regression and correlation analysis is conducted using SPSS 20 on both modified and full version of dataset to conform the results of analysis is consistent and accurate. Regression beta coefficient and correlation coefficients were generated to test the hypotheses and to establish the causal effects of economic, ethical, legal, philanthropy on customer satisfaction and loyalty. The results shows that there is a significant and positive impact of CSR dimensions of economic, ethical, and philanthropy on both customer satisfaction and l oyalty. The result shows a negative relationship between legal CSR dimensions and customer satisfaction and loyalty. This result is confirmed by correlation analysis as well, which is run on both full version and modified version of dataset generated after exploratory factory analysis. Also this research found that there is significant and strong positive relationship between improved customer satisfaction and loyalty. This study concluded that increasing perceived CSR practices such as economic, ethical and philanthropy CSR will improve both customer satisfaction and loyalty. Therefore manager at corporate sector should take initiatives to increase perceived CSR practices to improve customer satisfaction in order to retain and build loyalty of customer. Further research could be undertaken on different context or by increasing the sample size to test the legal dimension of CSR to confirm previous research finding.
The main purpose of this research is to examine the impact of customer perception of corporate social responsibility (CSR) practices or initiatives undertaken by foreign multinational retailers in Malaysia on customer satisfaction and... more
The main purpose of this research is to examine the impact of customer perception of corporate social responsibility (CSR) practices or initiatives undertaken by foreign multinational retailers in Malaysia on customer satisfaction and retention. A conceptual framework comprises of 4 elements (economic, legal, ethical and philanthropy) developed by Carroll (1991) is used to examine the CSR practices and its impact on customer satisfaction and retention. A multivariate likert-scale questionnaire (scale from 1-5) has been developed with two additional dimensions (customer satisfaction and retention). A sample of 101 respondents has been used to collect the data using convenience sampling method. Regression and correlation analysis is conducted using SPSS 21 on full version of dataset to generate the results of analysis. Regression beta coefficient and correlation coefficients were generated to establish the causal effects of economic, ethical, legal, philanthropy on customer satisfaction and retention. Also this study examines the impact of customer satisfaction on customer intention to retain with the business. The results shows that there is a significant and positive impact of CSR dimensions of ethical, and philanthropy on both customer satisfaction and retention. The result also shows legal CSR positive and significant impact on customer intention to retain with the retailer. Also this research shows that economic CSR do not have a significant impact on both customer satisfaction and retention. This result is confirmed by correlation analysis as well except for economic CSR. Correlation analysis shows that there economic CSR positively and significantly correlated with both customer satisfaction and retention. Also this research found that there is a significant and strong positive relationship between improved customer satisfaction and retention. This study concluded that improving customer perception of CSR practices such as legal, ethical and philanthropy CSR will improve both customer satisfaction and retention. Therefore managers working in retail sector should take initiatives to improve customer perception of CSR practices to enhance customer satisfaction and retention. Further research could be undertaken on different context or by increasing the sample size to test the economic dimension of CSR to confirm previous research finding.
Derivatives are becoming increasingly important in world market as a tool for risk management, price discovery, speculations and for efficient trading in market. These instruments can be used by traders to offset financial risks. They... more
Derivatives are becoming increasingly important in world market as a tool for risk management, price discovery, speculations and for efficient trading in market. These instruments can be used by traders to offset financial risks. They also provide a mechanism by which diverse and scattered opinions of future are collected which helps in revealing information about future cash market price through future market. This in turn helps in improving the market efficiency. The paper focuses on the conceptual perspective of commodity future trading and its implication on the commodity market. A thorough review of the literature has been done for future trading in general and commodity market in particular. The objectives of the paper are to study the growth of the commodity market in India and study the price volatility, efficiency and arbitrage opportunity of agricultural future commodity market. The study has been carried out using the secondary data. The study has resulted in finding out the gaps, which define the further scope of the research. The study shows that there is much scope in the Indian market as much has not been done in the country with respect to the agricultural commodity market. Keywords; Volatility, Spot Price, Future contracts, Agricultural Commodities, Chana, Pepper, Guar Seed, Refined Soya oil, Mustard seed, Trading Days
A major constraint in decision making in a firm is the power of environmental elements. The power of the dominant coalition in an organization determines the course of strategic action. The dominant coalition can be viewed as a key... more
A major constraint in decision making in a firm is the power of environmental elements. The power of the dominant coalition in an organization determines the course of strategic action. The dominant coalition can be viewed as a key stakeholder group who greatly influences decisions of a firm. A firm’s strategy therefore can be said to be influenced by stakeholder pressure. Stakeholders are known to disagree on the relative importance of innovations and may therefore use their resources to influence other stakeholders and resort to politics and power to affect implementation processes. The different positions of stakeholders and the associated differences in priorities and interests are likely to affect stages of the implementation process of innovation from the first stage of experiencing and defining a problem to looking for solutions. Tea industry in Kenya has identified a type of process innovation which is comparatively cheaper i.e. mechanical tea harvesting technology yet the perplexing thing is that the uptake of this technology is low despite its cost advantages. This study therefore provided an opportunity to empirically test the theoretical basis of this contradiction. It sought to establish the influence of perceived stakeholder pressure of employees’ stake holder group on innovation with regards to adoption of mechanical tea harvesting technology. The study employed diagnostic survey research design. The target population was all tea plantation firms in Kenya. The respondents were the managers in charge of these business units. A census enquiry was used due the small nature of the target population. Data collection was done using a semi-structured questionnaire that targeted both qualitative and quantitative data. Data processing and analysis employed both descriptive and inferential statistics which included correlation and logistic regression analysis. The results of the study showed that perceived employees’ pressure influence on innovation was negatively significant at 5% level of significance with beta coefficient and p value being -1.463 and 0.016 respectively. The goodness of fit based on Nagelkerke R square of the individual models was 0.248 the findings suggest that the employee stakeholder group is important in the tea subsector in Kenya with regard to firm’s decision to pursue innovation as perceived by managers in the industry. The findings are in consonance with expectation from both theory and past empirical research therefore further firming up underlying theories. Based on the findings, it is recommended that those firms wishing to successfully pursue innovation in mechanical tea harvesting technology must engage constructively with employees in order to get full benefits of the innovation. Key Words: Stakeholder pressure, Perceived employee pressure, Innovation, MTH technology, Adoption
The main purpose of this research is to examine the impact of customer perception of corporate social responsibility (CSR) practices or initiatives undertaken by foreign multinational retailers in Malaysia on customer satisfaction and... more
The main purpose of this research is to examine the impact of customer perception of corporate social responsibility (CSR) practices or initiatives undertaken by foreign multinational retailers in Malaysia on customer satisfaction and retention. A conceptual framework comprises of 4 elements (economic, legal, ethical and philanthropy) developed by Carroll (1991) is used to examine the CSR practices and its impact on customer satisfaction and retention. A multivariate likert-scale questionnaire (scale from 1-5) has been developed with two additional dimensions (customer satisfaction and retention). A sample of 101 respondents has been used to collect the data using convenience sampling method. Regression and correlation analysis is conducted using SPSS 21 on full version of dataset to generate the results of analysis. Regression beta coefficient and correlation coefficients were generated to establish the causal effects of economic, ethical, legal, philanthropy on customer satisfacti...
This dissertation has focused on evaluating the impact of training and development on staff performance and overall performance of the firm. It is a known fact that training is development is one of the most important functions of HR and... more
This dissertation has focused on evaluating the impact of training and development on staff performance and overall performance of the firm. It is a known fact that training is development is one of the most important functions of HR and effective training and development activities are important for enhanced organisational performance. At present, employers’ return on investment in employees training is gaining higher magnitude regarding the output of human capital investment, the output of these investments is revealing in the form of performance improvements in the total performance of organisations. Training and development involve employees’ development and employees’ development results in changes behaviours, skills and learning and therefore, training and development is a part of social sciences that has evaluated in this study. The researcher has used both primary and secondary data collection methods in order to collect the information for research purpose. Interview and survey method has been used as a primary data collection method and secondary data has been collected with the help of books and academic journals.
