Fault Code Fault Cause

Err02 (Overcurrent during Motor short-circuit to ground

acceleration)
Voltage unstable Servo drive not grounded well
Err03 (Overcurrent during
deceleration)
Err04 (Overcurrent at
constant speed)
Fault Principle

Overcurrent during running

Fault Description Solution

When the fault occurs,

check the value of F9-22. If
the value is 2 times of the
rated current of the servo
drive, overcurrent exists. ◆ Disconnect the cables from the motor, and ◆ Check whether the grounding cable exists and
measure the to-ground (housing of the motor) ◆ Check whether the mains voltage drops greatly. If whether he servo drive is well grounded. If the servo
resistance of U, V, W phases by using the M mode the voltage is lower than 85% of the rated voltage, drive is poorly grounded, adopt the wiring mode
in the ohm function of the multimeter. overcurrent is likely to occur during running. below.
◆ When the voltage is too low, stop the servo drive ◆ If the drive is not grounded well, short-circuit J2
◆ On normal conditions, the motor to-ground
immediately and find the causes and J3 jumpers (GND and COM are not connect ed
resistance is above 5 MΩ. If the measured value is
smaller than the value, it indicates that the motor to any grounding capacitor).
is short-circuited to ground. In this case, you need
to replace the motor

1
 Fault Code Fault Cause
Err05 (Overvoltage during 1. Resistance of braking resistor too large 2. Braking unit faulty
acceleration)
Err06 (Overvoltage during 3. Voltage too high
deceleration)
Err07 (Overvoltage at
constant speed)
Fault Principle
The voltage value
exceeds the software
overvoltage protection
value. The protection
value is 400 V for 2T, 790
V for T, and 890 V for 5T

Fault Description Solution

After the fault occurs,

view the value of F9-23. If
the value exceeds the
software overvoltage
protection value, it
indicates that overvoltage Disconnect cables between the +, - terminals of the
occurs on the servo drive. braking unit and the servo drive, and measure the
The software overvoltage ◆ Disconnect the braking resistor from the braking braking unit by using the diode function of the multimeter ◆Check whether the mains voltage changes
protection value is 400 V unit, and measure the resistance of the braking resistor with the red probe connected to - and black probe greatly. If the mains voltage is
for 2T, 790 V for T, and by using a multimeter. Compare the measured value connected to +. If a voltage drop of about 0.3 V is 20% higher than the rated voltage, overvoltage
890 V for 5T. with the recommended value in section 2.2 “Selection of displayed, it indicates that the braking unit is normal; is likely to occur during running
Braking Unit and Braking Resistor”. otherwise, the braking unit is damaged. ◆When overvoltage occurs, stop the servo
◆ If there is a large difference between the Note: When you connect the +, - terminals of the braking drive immediately and find the causes.
two values, replace the braking resistor. If the unit to the servo drive again, ensure correct wiring; if the
resistance of the braking resistor is normal, check wiring sequence is reversed, the servo drive will be
whether the braking unit is faulty. damaged.

2
 Fault Code Fault Cause

1.Mains voltage lower than 85% of the rated voltage 2. Snubber circuit board 3. Contactor on the main circuit

Err09

Fault Principle Solution

Mains voltage too ◆Measure the actual mains voltage by using a

low multimeter. If the measured voltage is lower than
85% of the rated voltage, start the servo drive only
after the voltage restores to normal.
◆If the mains voltage is not too low but this alarm ◆The contactor on the main circuit may be in poor contact or
still exists, check whether the voltage fluctuates ◆Disconnect the snubber circuit board from the bus may not work. If the model of the servo drive is IS300T070-C
greatly. In this case, load change may cause even and measure its resistance. or above, check the resistance value when the contactor
larger voltage fluctuation and drop. ◆If the measured resistance is larger than 36 Ω, it closes.
■ Note: It is normal that the servo drive reports indicates that the snubber circuit board is faulty. ◆ If there is no measuring condition, or If the model of the
ERR09 at every power-off. It is considered as a fault servo drive is below IS300T070-C, contact the Inovance.
only when ERR09 is reported at power-on.

3
 Fault Code Fault Cause
1.Encoder installation angle changing 2. Motor demagnetization

Err10

Fault Principle 3.Motor

encoder fault

Servo drive overload

Fault Description Solution

Perform a pressure holding

action with the maximum
pressure. View the current
during this process and
compare it with 1.5 times of
the rated current of the
servo drive. If the viewed Please refer to
◆ Perform motor auto-tuning twice and check whether the value of A1-02 (encoder Err43.
current is larger than 1.5 installation angle) changes. If the value changes a lot, contact Inovance.
times of the rated current, it ◆ You can refer to section 3.4.3 “Setting and Auto-tuning of Motor Parameters” or
indicates that the motor the following procedure to perform the motor auto-tuning. ◆ Turn on the overflow valve and perform dynamic
may demagnetize or the 1. Check that the setting of F1-00 to F1-05 is correct. auto-tuning (same as the operation for the auto-tuning
2. Set A3-00 to 0 and F0-02 to 0, and then perform auto-tuning. problem but set F1-16 to 2),
encoder installation angle
3. Set F1-16 to 1 and press to start auto-tuning. This moment "TUNE" is displayed ◆ View the back EMF in F1-15. If the value is lower than
changes. 270 V, it indicates that motor demagnetization occurs. In
on the operation panel. After auto-tuning is complete, "TUNE" disappears.
4. Restore the value of A3-00.。 this case, you need to replace the motor.
◆ Start the servo drive again and check whether the alarm persists. If yes, go to
the next step.

4
 Fault Code Fault Cause
5. Heavy load of the IMM
4.Problem of the pressure sensor 6. Motor or hydraulic pump stuck
Err10

Fault Principle

Servo drive overload

IMM

Fault Description Solution

Perform a pressure holding

action with the maximum
pressure. View the current
during this process and
compare it with 1.5 times of
the rated current of the
servo drive. If the viewed ◆ Perform an action with pressure 10 kgf, and
check the feedback pressure in U1-02. If the value ◆ If the motor is not demagnetized and the alarm is reported with a long ◆ Perform any action on the IMM
current is larger than 1.5 computer to check whether the motor
of U1-02 remains 0, check wiring of the pressure time interval or periodically, it can be determined that the load of the IMM is
times of the rated current, it sensor, or use a new pressure sensor and connect too Chapter 5 Troubleshooting 29 large. In this case, to protect the IMM, you and hydraulic pump rotate normally.
indicates that the motor may it correctly. need to reduce the load and properly increase the cooling time. ◆ If they do not rotate, it indicates
demagnetize or the encoder ◆ Perform the same action again. If the value of ◆ Or check the value U0-25. If the value keeps increasing after a period, it that they get stuck. In this case,
installation angle changes. U1-02 is still 0, measure AI3-GND by using a contact the IMM manufacturer.
indicates that the load of the IMM is too heavy. In this case, reduce the load
multimeter; if the measured value is 0, replace the until the value becomes stable. Besides, you can consider increasing the
terminal block of the servo drive. cooling time.

5
 Fault Code Fault Cause

Motor overload

Err11

Fault Principle Solution

Motor overload

◆ View the rated motor current. View the value of F1-03 and make it consistent with the rated
motor current on the motor nameplate.
◆ If the fault persists, contact the IMM manufacturer. The motor parameters are F1-01 to F1-05
and F1-15, as listed in the function code table.

6
 Fault Code Fault Cause
1.Power grid problem 2.Rectifier bridge problem

3.Drive board problem

Err12

Fault
Solution
Description

If the fault persists

after you perform the
Phase loss on
preceding operations,
the input side
contact the IMM
◆Power off the servo drive, and measure the rectifier bridge using the manufacturer.
◆ Peripheral device problem: Check whether the three phases of input diode function of the multimeter. Connect the red probe to the - terminal,
voltage are balanced. If not, eliminate the problem.
and measure R, S, T in turn by using the black probe. Then, connect the
■ Note: When the mains capacity is small and the servo drive is powered on black probe to the + terminal, and measure R, S, T in turn by using the
or off frequently, mains fluctuation is large, causing unbalance of the input red probe.
three phases. ◆If the six measurement values are all about 0.3 V, it indicates that the
◆Or it caused by input AC contactor faulty, please check whether there is rectifier bridge is normal. If the rectifier bridge is open-circuited, replace
phase loss in the contactor. the rectifier bridge, power on the servo drive, and perform trial running
again.

7
 Fault Code Fault Cause

2.IGBT Module fault

1.Motor fault

3.Internal component
Err13 fault

Fault
Solution
Principle

If the fault persists

after you perform the
Phase loss on
preceding operations,
the output side
contact the IMM
manufacturer.
◆ Check whether the cables between the servo drive and the motor
are short-circuited or in poor contact. Disconnect the servo drive from ◆ Power off the servo drive, and measure the IGBT by using the diode
the motor, measure the inter-phase resistance of U, V, W phases of the function of the multimeter. Connect the red probe to the - terminal, and
motor by using the M mode in the ohm function of the motor, and check measure R, S, T in turn by using the black probe. Then, connect the black
whether the resistance is the same and above 5 MΩ. probe to the + terminal, and measure R, S, T in turn by using the red probe.
◆ If the resistance is less than 5MΩ, the motor is short-circuited to ◆ If the six measurement values are all about 0.3 V, it indicates that the
ground. IGBT is normal.

8
 Fault Code Fault Cause

1.Cooling fan problem 2.Air filter problem 3.Too high ambient temperature

Err14

Fault
Solution
Principle

Module overheat

◆ Check whether the fan is damaged.

◆ Measure the power supplied by the drive board to ◆ Check whether the air filter is blocked. If yes, clean the air ◆ If the temperature inside the cabinet exceeds
the fan, and see whether the measured value is 24 V. filter. 50℃,enhance ventilation and heat dissipation of the
Eliminate the related problems and perform trial cabinet.
running again.

9
 Fault Code Fault Cause

1. Relay problem

Err17 2. Drive board problem

Fault Principle Solution

If the fault persists after

you perform the
Contact fault preceding operations,
contact the IMM
manufacturer.

◆ The AC drive of high power class uses DC contact. Coil is connected to 24 VDC power. On
normal conditions, the resistance value of the coil is approximately 3–4 Ω. When the main
contact closes, the resistance value at the two ends of the contactor is below 0.1 Ω.
◆ Check the resistance value of the coil and the closing condition of the main contact when
performing maintenance on site.

10
 Fault Code Fault Cause
1. Hall problem

2. Drive board problem

Err18

Fault Principle Solution

Current detection If the fault persists after

fault the hall problem is solved,
contact the IMM
manufacturer.

◆ Check whether hall wiring becomes loose.

◆ If not, replace the hall component.

11
 Fault Code Fault Cause

1. Drive short-cut to ground 2. Motor short-circuit

Err23

Fault
Solution
Principle

Output
short-circuit

◆ Check whether the cables between the servo drive and the motor are short-circuited or
◆ Measure whether U, V, W cables of the servo drive are in contact with the in poor contact. Disconnect the servo drive from the motor, measure the inter-phase
grounding cable by using the diode function of the multimeter. On normal conditions, resistance of U, V, W phases of the motor by using the M mode in the ohm function of the
they are disconnected. motor, and check whether the resistance is the same and above 5 MΩ. If yes, connect the
◆If short-circuit occurs, contact Inovance for technical support. servo drive and the motor and perform trial running again.
◆ If the fault persists, contact the IMM manufacturer.

12
 Fault Code Fault Cause

Err27 Business running time reached

Fault Principle Solution

Business running time

Contact the IMM manufacturer.
reached

13
 Fault Code Fault Cause
1. Err42 CAN communication 3. Err48 duplicated local addresses
interrupted 2. Err47 slave drive fault

Err42
Err47
Err48

Fault Principle Solution

Communication
fault

◆ This fault is reported by the master servo drive on normal

conditions and is displayed as ERR47-*, in which * is a
◆ After DI5-COM NC communication is enabled, number, and indicates that the servo drive with local address
this drive cannot communicate with other drive. (A2-01) of * reports the fault.
◆ After the fault of the servo drive * is rectified and reset, ◆Modify the local address to avoid repetitive setting.
this fault will be reset simultaneously.

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 Fault Code Fault Cause

1.Auto-tuning fault 2.Encoder wiring problem 3.PG card contact problem

Err43

Fault
Solution
Principle

Encoder signal
feedback
abnormal or
unavailable ◆ When the encoder is in good contact and
powered on, observe whether the red indicator on
the PG card remains on. If yes, it indicates that the
◆ If the fault occurs after the first auto-tuning, check PG card is in poor contact or damaged. After
whether parameters from F1-01 to F1-05 are set ◆ Check wiring of the encoder. Measure the BD9 connector of the
encoder by using the ohm function of the multimeter. The resistance power-off, re-connect the cable on the right side of
correctly. If not, correct the setting. Then, perform the PG card to ensure good contact.
auto-tuning again. between pins 1 and 2, pins 3 and 4, and pins 5 and 9 is expected to
be about 40 Ω or 63 Ω. ◆ Perform auto-tuning again. If the fault persists,
◆ If the fault persists, change the auto-tuning mode go to the next step.
by setting F1-16 to 3. If the fault still persists, go to the ◆ If the measured resistance is normal, check whether the wiring
next step. sequence between the encoder and the motor is correct and
whether the wiring is secure.

15
 Fault Code Fault Cause
4.Peripheral interference 5.Hydraulic pump or motor stuck 6.Encoder damage

Err43

Fault
Solution
Principle

Encoder signal It is rather uncommon that the

feedback encoder is damaged. If the fault
abnormal or persists after you perform all the
unavailable preceding operations, contact the
◆View the value of U1-11. If the value is larger than IMM manufacturer.
100, check again whether the encoder wiring is correct ◆Try to rotate the shaft of the motor or hydraulic pump.
and in good contact. ◆If the shaft cannot be rotated, check whether the motor or
◆If the value is 1000, the PG card or encoder may be hydraulic pump is stuck. Eliminate the problem, and perform
damaged. In this case, replace the PG card, and view auto-tuning again.
the value of U1-11 again.
◆If the fault persists after ensuring that the wiring and
PG card are normal, it indicates that the encoder may
be damaged.

16
Fault Code Fault Cause
1.Servo drive parameters set
wrongly
3.Motor bearing damaged or stuck、
Hydraulic pump damaged or
stuck
2.Encoder
5. External
installation angle 4.Encoder wiring 6. Motor
Err44 interference,
changing improper demagnetized
encoder damaged

Fault
Solution
Principle

Too large
deviation
Refer to the related Refer to the related Refer to the related
between actual Refer to the related
solution in ERR43.2 solution in Err43.4 solution in Err10.2
speed and solution in Err10.1
reference speed
◆ Disconnect the hydraulic pump from
◆Check whether the setting of F2-10 (Torque upper the motor.
limit) is smaller than 150%. If yes, set F2-10 to 150%. ◆ Try to rotate the motor or hydraulic
◆Check that the motor parameters F1-01 to F1-05 are pump manually. Check whether there is
correct and whether A3-01 (Max. rotational speed) is resistance or noise during rotation.
lower than F1-05 (Rated rotational speed). ◆ If yes, it indicates that the motor or
hydraulic pump is faulty and needs to
be repaired.

17
 Fault Code Fault Cause

1.Motor temperature too high PTC line disconnected or broken, or thermistor damaged 3.I/O board of the servo drive damaged

Err45

Fault
Solution
Principle

< 2 KΩ
◆ Check whether the surface of the servo motor is
Motor overheat hot. If yes, it indicates that the temperature is too high.
protection In this case, check the following items:
enabled 　a. Whether the load is very heavy
　b. Whether motor heat dissipation is good ◆ If the fault persists after you perform the
　c. Whether the cooling fan is damaged ◆ Check the PTC line connection. Connect the PTC line if it is not preceding operations, short PTC-P and PTC-N
　d. Whether the dusts block the air filter connected. If the PTC line is broken, replace it. If the PTC line is and press to reset the servo drive.
◆ If the load is very heavy, reduce the load and then connected properly, measure the resistance of the thermistor. The ◆ Then if this fault still exists, it indicates that the
check whether the temperature declines. If the normal resistance value is below 2 K. I/O board is damaged. In this case, contact the
production requirement cannot be satisfied after you ◆ If the measured value is infinite, it indicates that the thermistor is IMM manufacturer.
reduce the load, select the servo motor and servo drive damaged. In this case, contact the motor manufacturer.
of a higher power class.

18
 Fault Code Fault Cause

2. Terminals AI3, GND,13V on I/O board

1. Encoder faulty 3. Pressure sensor
damaged
faulty

ERR46 (except
the servo drive 4. Hydraulic pump
used for hot damaged or stuck
melt adhesive)

Fault
Solution
Principle

Output current
very large but ◆ Loosen the overflow valve (ensure
feedback approximately 50 kgf pressure). If the pressure
sensor is faulty, the pressure will be out of control Refer to the solution for
pressure very
generally. Err44.3
small during
detection ◆ Set 10% pressure on the computer and start
time the hydraulic pump. At this moment, the actual
◆ If the encoder is not faulty, measure the pressure is higher than the set pressure, which
◆ Set F0-02 to 0 and A3-00 to 0, open the voltage between terminals GND and 13V. The can be directly seen from the pressure gauge.
overflow valve and set F1-16 to 2.Then normal voltage is about 13 VDC. ◆ If the feedback voltage of the pressure sensor
perform static motor auto-tuning. ◆ If the measured voltage is lower than 10 V, (U1-06) does not vary with the pressure change,
contact IMM manufacturer. check the circuit and wiring of the pressure
◆ If the servo drive reports Err43, it indicates
sensor.
that the encoder is faulty. Eliminate the fault
◆ If the circuit and wiring are normal, replace
according to the solution in Err43.
the pressure sensor.

19
Fault Symptom Fault Cause
1. Improper servo drive 2. No servo drive enabled signal 3. Servo drive not receiving the flow and
commissioning 4. I/O board of servo drive damaged
pressure signals

The motor does

not rotate.

Fault Principle Solution

D1I COM

◆ View the value of U1-04 and U1-05 if

there is signal input. If the displayed values
are both 0, it indicates that no signal is
External causes
◆ Check whether the hydraulic control received by the servo drive and you need to
mode is set correctly, whether F0-02 is check the circuit.
◆ In the state of hydraulic pump enabled,
set to 1 and whether A3-00 is set to 2. If ◆ Check the I/O board of the computer.
if the RUN indicator on the operation panel
not, correct the setting. is OFF, check whether the servo drive Disconnect the cable and check whether
◆ Meanwhile, check whether the RUN there is signal on the output side of the ◆ Measure the voltage of AI1-GND
enabled signal DI1-COM is in the normally and AI2-GND by using the multimeter. If
indicator on the operation panel is ON. closed (NC) state by using the diode computer by using the multimeter. If yes,
If yes, it indicates that the servo drive re-connect the cable. there is reading but the displayed value
function of the multimeter. If not, find the of U1-04 and U1-05 are 0, it indicates
can receive signal and work. If not, go cause in the circuits. ◆ If there is no display, it indicates that the
to the next step. that the I/O board of the servo drive is
I/O board is abnormal. If the display is damaged. In this case, contact the IMM
normal, it indicates that the component of manufacture.
the servo drive may be damaged.

20
Fault
Fault Cause
Symptom
1. Carrier frequency set improperly 4. Hydraulic pump damaged
2. Coupler connection improper 3. Bearing damaged

The motor noise

and vibration are
large.

Fault
Solution
Principle

Electrical control ◆ If the coupler is not damaged, check

or mechanical ◆ Disconnect the hydraulic pump from the whether the hydraulic pump is damaged.
connection motor and separate the coupler. Rotate the ◆Set the holding pressure to 175 kgf
problem motor manually. If there is uneven and observe the motor rotational speed.
resistance or noise during rotation, it If the rotational speed is over 200 RPM,
◆ Increase the value of F0-15 (Carrier indicates that the motor bearing is it indicates that the hydraulic pump may
frequency) but the setting must be within ◆ Check whether the coupler connection damaged. be faulty.
5 kHz. becomes loose or whether the coupler is ◆ You can also increase the motor ◆ Then disconnect the hydraulic pump
worn. If the coupler is damaged, replace it. rotational speed to the rated rotational from the motor, and check the motor
speed gradually and check whether there is first. If the motor is not damaged, you
abnormal noise. can judge that the hydraulic pump is
faulty

21
 Fault Symptom Fault Cause

"HC" is displayed
1. External short-circuit 2. Control board faulty 3. Power supply to drive 4. PG card short-circuited
upon power-on.

Fault Principle Solution

◆ Replace the control board.

◆ If "HC" is still displayed after
◆ Disconnect all signal cables and Power off the servo drive,
◆ For the servo drive of 37 kW re-power-on, replace the PG card.
the power supply cable of the cooling ensure that there is no display,
above, replace the drive board. ◆ If the fault persists after
fan of the servo drive. and then power on the servo
Power supply fault drive again. ◆ If the display is normal, it replacement, contact the IMM
◆ If the display is normal, it indicates
◆ If the display is normal, it indicates that the control board is manufacturer if the servo drive is
that short-circuit occurs on external
faulty. In this case, contact the IMM below 30 kW and go to the next
signal cables and the power supply indicates that the control board
manufacturer step if the servo drive is above 37
cable of the cooling fan. is faulty. In this case, contact the
kW.
IMM manufacturer.

22
 Fault Symptom Fault Cause

1. Pressure feedback abnormal 2. Motor connection wrong

The motor rotates

inversely.
！

Fault Principle Solution

U1-02

Output phase sequence ◆ In the standby state, view U1-02. The value of U1-02 is 0 on normal
wrong conditions. If A3-10 (Min. pressure) is set to the default value, the value of U1-02
is below 0.5 and keeps changing. If the viewed value of U1-02 is abnormal, it
indicates that the pressure feedback is abnormal. In this case, replace the
pressure sensor.
◆ Set F0-02 (Command source selection) to 2 (Operation panel) and press. ◆ Exchange any two of the output UVW cables of the servo drive. Set F0-02
Set A3-00 to 0 and A3-20 to 1. Then press to perform AI zero drift auto (Command source selection) to 2 (Operation panel) and press. Then set A3-00 to 0
correction. After AI zero drift auto correction is complete, set A3-00 to 2. and F1-16 to 1, and press to start motor auto-tuning.
◆If the fault persists, check whether the pressure sensor is faulty. If yes, follow ◆After the motor auto-tuning is complete, set A3-00 to 2.
solution 3 in Err46. If not, go to the next step. (Not recommend)

23