User instructions

Wall hung RSF gas fired condensing system boiler

Greenstar i System Compact ErP

For central heating systems and indirect mains fed domestic hot water

These appliances are for use with :

Natural Gas or L.P.G.
(Cat. II 2H 3P type C13, C33 & C53)
Model GC Number
Natural Gas 27i System Compact ErP 41-406-58
30i System Compact ErP 41-406-60
L.P.G. 27i System Compact ErP 41-406-59
30i System Compact ErP 41-406-61

If you smell gas:

▶ Well away from the building: call the National Gas Emergency
Service on 0800 111 999.
▶ L.P.G. boilers: Call the supplier’s number on the side of the gas
tank.
6720643358-00.1Wo

UK/IE
6 720 813 281 (2014/09)
Preface

Preface
Please read these instructions carefully
These instructions are applicable to the Worcester, Bosch
Group appliance model stated on the front cover only.
These instructions apply in the UK/IE only and must be followed
except for any statutory obligation.
After installation please leave this User instruction Manual,
Installation, Commissioning and Servicing Instructions and
completed Benchmark Checklist with the user.

Dedicated to heating comfort

Thank you for purchasing a Greenstar gas-fired condensing
combination appliance manufactured by Worcester, Bosch
Group. The company prides itself on manufacturing appliances
to the strictest quality control standards throughout every
stage of production.
Worcester, Bosch group has led the field in innovative
appliance design and performance for over 50 years. This
heritage means all our products are of exceptional quality and
proven reliability.
The Greenstar range in particular is extremely energy efficient,
offering you economical running costs and value for money. It is
amongst the top energy rated appliances available.
There is also the reassurance of our parts and labour guarantee
- backed up by Worcester Total Cover, an optional complete
maintenance scheme to keep your appliance operating at peak
condition and efficiency.

2 Greenstar i System ErP - 6 720 813 281 (2014/09)

 Contents

Contents

1 Key to symbols and safety instructions 4 8 Fault or Breakdown 18

1.1 Key to symbols 4
1.2 Safety precautions 4
9 Tips on energy saving 19

2 General information 5
2.1 Energy efficiency 5 10 Environment / disposal 20
2.2 Servicing 5
2.3 Benchmark standard 5
2.4 User caution 5 11 Your guarantee 20

3 Controls 6 12 Glossary 21
3.1 Operating the boiler 8
3.1.1 Boiler display 8
3.1.2 Setting the boiler flow temperature for the
system 8
3.1.3 Turning the central heating off during the
summer 8
3.1.4 Boiler frost protection 9
3.1.5 No Integral diverter valve fitted: Cylinder
temperature adjustment 9
3.1.6 Optional integral diverter valve kit fitted:
Setting the cylinder hot water temperature. 9
3.1.7 Domestic hot water eco and preheat modes
10
3.1.8 Domestic hot water: switching between Eco
and Preheat modes 10
3.1.9 Turn off the Operation/fault diagnostic light
(blue) 10

4 System Pressure 11
4.1 Sealed heating systems 11
4.2 External filling loop 12

5 Service Clearances 13

6 Maintaining your appliance 14

7 Fault Finding 15
7.1 Boiler alert state 16
7.2 Boiler reset 16
7.3 Extreme cold weather 17

Greenstar i System ErP - 6 720 813 281 (2014/09) 3

Key to symbols and safety instructions

A step in an action sequence

1 Key to symbols and safety instructions A sequence of defined actions or steps carried out in order to
complete a task.
1.1 Key to symbols ▶ Action
Warnings ▶ Next action
▶ etc
Safety instructions in this document are A reference to a related part in the document or to other
framed and identified by a related documents.
warning triangle which is printed on a grey
background. To refer the reader to a specific figure/table/section within the
manual.
The following keywords are defined and can be used in this  e.g. figure 1.
document: A reference number to identify or refer to a part or item.
• NOTICE indicates a situation that could result in damage to In a related figure, items or parts identified by a sequential
property or equipment. number.
• CAUTION indicates a situation that could result in minor to
List entries, first and second levels
medium injury.
• A single component/item
• WARNING indicates a situation that could result in severe
injury or death. • A component/list, made up of multiple parts/items.
• DANGER indicates a situation that will result in severe – Sub component or sublist of main component/list.
injury or death. – etc.

Important information 1.2 Safety precautions

This symbol indicates important information If you smell gas:
where there is no risk to people or property. A gas leak could potentially cause an explosion. If you smell gas,
observe the following rules.
▶ Prevent flames or sparks:
Additional symbols – Do not smoke, use a lighter or strike matches.
Symbol Meaning – Do not operate any electrical switches or unplug any
equipment.
1. a numbered step in an action sequence
– Do not use the telephone or ring doorbells.
▶ a step in an action sequence
▶ Turn off the gas at the meter or regulator.
 a reference to a related part in the document or to
▶ Open windows and doors.
other related documents
▶ Warn your neighbours and leave the building.
a reference number to identify or refer to a part or
1 ▶ Prevent anyone from entering the building.
item
▶ Well away from the building: call the National Gas
• a list entry Emergency Service on 0800 111 999.
– a list entry (second level) ▶ L.P.G. boilers: Call the supplier’s number on the side of the
Table 1 gas tank.

Examples of additional symbols used Appliance operation:

This appliance can be used by children aged from 8 years and
A numbered step in an action sequence
above and persons with reduced physical, sensory or mental
A sequence of numbered steps or actions carried out in a
capabilities or lack of experience and knowledge, if they have
specific order to complete a task.
been given supervision or instruction concerning the use of the
1. First action appliance, in a safe way, and understand the hazards involved.
2. Second action
Children shall not play with the appliance.
3. Third action
etc. Cleaning and user maintenance shall not be made by children
without supervision.

4 Greenstar i System ErP - 6 720 813 281 (2014/09)

 General information

Combustible and corrosive materials: 2.3 Benchmark standard

Chemically aggressive substances can corrode the appliance The Benchmark initiative is a
and invalidate any guarantee. code of practice to encourage
• Do not store or use any combustible materials (paper, the correct installation,
thinners, paints, propellants, cleaning agents etc.) inside commissioning and servicing of
the cupboard containing the appliance or within the vicinity domestic central heating
of the appliance. appliances and system
equipment.
Fittings and modifications:
A “checklist” is dispatched with every appliance and can be
Only a competent engineer can remove the appliance case and found towards the back of the Installation, Commissioning and
carry out any work, in accordance with the Gas Safety Servicing Instructions. This is a vital document that needs to be
(Installation and Use) Regulations. completed by the installer at the time of installation. It confirms
• Do not remove the appliance case. that the appliance has been installed and commissioned
Any misuse or unauthorised modifications to the appliance, according to the manufacturer's instructions.
flue or associated accessories and heating system will The service record provides space for the recording of regular
invalidate the guarantee. servicing of the appliance/heating system and this can become
• Do not modify the appliance or flue system in any way. a valuable document when, for example, you wish to sell the
Worcester, Bosch Group accepts no liability arising from any property. The service record will show a potential purchaser
such actions. This does not affect your statutory rights. that the heating system has received regular professional
maintenance and servicing during its lifetime.
Cleaning the appliance case:
The Benchmark initiative aims to:
Use a damp, soft cloth to clean the outer painted metal case of
• Raise standards among professional installers
the appliance, do not use chemicals or abrasive materials.
• Build and maintain high safety standards in the industry
• Improve customer satisfaction levels
2 General information • Make a contribution to the nation's commitment to climate
change
2.1 Energy efficiency
2.4 User caution
Energy efficiency information is given in the Installation,
• It is forbidden for any interference with the appliance other
Commissioning and Servicing Instructions supplied with the
than those actions allowed in this document.
appliance.

2.2 Servicing CAUTION: Incorrect use

▶ Any incorrect use can result in danger to
Ensure that the service engineer completes the householder.
the Service Record in the Benchmark
Checklist after each service. The Benchmark
Checklist and service interval record can be
found at the rear of the Installation,
Commissioning and Servicing Instructions.

• The appliance must be serviced regularly by a competent,

qualified person, such as a Worcester service engineer or
other Gas Safe registered engineer.
• Always use original spares, to help maintain the efficiency,
safety and reliability of the appliance and have the Service
Record completed in the Benchmark Checklist.
The completed Benchmark Checklist will be required in the
event of any guarantee work and may be required by the local
Building Control Inspector.

Greenstar i System ErP - 6 720 813 281 (2014/09) 5

Controls

3 Controls
▶ To gain access to the boiler controls pull the flap down using the curved flap handle.

1 2 3 4 5 6 7 8 9 10 11 12 13 14

o
1W
2.
8 -0
3 35
64
20
67

Fig. 1 Basic boiler controls

1 Service menu/back button 9 Scroll down button

Boiler 2 Service engineer symbol = boiler is set to maximum 10 The blue light is ON when the boiler is in an
Controls or minimum output for service operational mode.
3 Eco button* It will also flash to indicate a fault.
4 Reset button 11 Position for optional programmer
5 Boiler display 12 Hot water temperature control*
6 Central heating temperature control 13 Diagnostic port**
7 Scroll up button
8 OK - Select/confirmation button 14 Central heating system pressure gauge
* Requires optional integral diverter kit to be functional ** for Worcester service engineer use only

6 Greenstar i System ErP - 6 720 813 281 (2014/09)

 Controls

Display symbols
SCREEN DISPLAY BRIEF DESCRIPTION EXPLANATION
All possible screen symbols This screen is displayed briefly during boiler start
up and shows all the symbols that could be
displayed on the screen.
°C

°F

Numerical display Displays a temperature setting or boiler status

code.

Text display Display PreHeat or Eco, or the Alert code

Hot water Displays this symbol during a DHW demand, if the

optional integral diverter valve kit is fitted.
Central Heating Displays this symbol during central heating
demand.
Service engineer mode Displays during service when the boiler is set to
maximum or minimum output.
Alert Displays along with the boiler status code and
diagnostic code during a fault condition.
Service mode Displays when a qualified service engineer is in
the service menus.
Burner on The boiler is in operation and the flame is alight.

Centigrade indication Displays next to the temperature reading.

°C
Confirmation This symbol confirms a manual change.

Maintenance codes A code displayed with an H and a number relates

to a maintenance issue. This is not a boiler fault
but an indication that something will need
°C attention concerning the boiler.
The example shown is H13 Service interval
°F reached, the boiler requires servicing.
Call your installer or Worcester Bosch Group to
H 13 organise a service visit.

Greenstar i System ErP - 6 720 813 281 (2014/09) 7

Controls

3.1 Operating the boiler

3.1.1 Boiler display
This is typical of the display when the boiler is not supplying a heat demand.
The display will not be backlit and the internal temperature of the boiler is indicated.

eco
2
°C 1 3
reset ok
°F 0 bar 4

°C

6720807727-01.1Wo
min max min max

°F

3.1.2 Setting the boiler flow temperature for the system

1. Turn the central heating temperature control knob to the desired flow temperature between 30 and 82°C, this will be indicated
on the digital display. This is not the room temperature but the flow temperature through the system.
The “e” point provides guidance for the maximum temperature setting for optimum energy efficiency.
2. The radiator symbol will be displayed to confirm that the a heating setting is being changed.
3. The value is displayed during this process, press ok to exit or after five seconds of inactivity the boiler display will return to
the default screen.

3.
eco
2
°C 1 3
reset ok
°F 0 bar 4

Eco
e
°C

°F
min max min max

Eco 1.

2. 6720643358-03.1Wo

▶ Comfort levels within rooms should be controlled by your thermostatic radiator valves and/or room thermostat.

3.1.3 Turning the central heating off during the summer

Do not switch the appliance off at the mains fused spur.

▶ Turn your programmer/timer to the off position.

▶ Please refer to the programmer/timer manufacturer's instructions.

8 Greenstar i System ErP - 6 720 813 281 (2014/09)

 Controls

3.1.4 Boiler frost protection

NOTICE: The boiler must be switched on with a gas supply in order for the built -in auto frost protection to work as
described.

If you are leaving your property unoccupied during cold weather, please leave your programmer on constant and your room
thermostat set to 15°C.
▶ If the temperature within the boiler falls below 8°C the pump will run to circulate water and prevent the system freezing.
– If the temperature does not rise to 9°C within 30 minutes of the pump operating, the boiler will fire up to provide heat to
bring the temperature up.
▶ If the temperature within the boiler falls below 5°C the boiler will fire immediately, bringing the boiler temperature up to 15°C
to avoid the possibility of the system freezing.
▶ This process will be repeated until such time that the boiler temperature does not drop below 5°C.

3.1.5 No Integral diverter valve fitted: Cylinder temperature adjustment

If a heat demand occurs, the radiator and flame symbols will be displayed
If the domestic hot water control is adjusted or the “eco” button is pressed:
▶ N/A is displayed briefly.
▶ This function will not affect the cylinder hot water temperature.
To adjust the water temperature of the cylinder:
▶ Adjust the cylinder temperature thermostat on the cylinder.

3.1.6 Optional integral diverter valve kit fitted: Setting the cylinder hot water temperature.

An internal or external timer/programmer coupled with the optional integral diverter valve kit with cylinder
temperature sensor is required to be able to set the hot water temperature.
If an FR110, FW100 and Sense II controller is also fitted, in conjunction with the diverter valve, they assume control
over the delivered temperatures, reducing the effect of the temperature controls. Set both to maximum.

1. Turn the hot water temperature control knob to the desired level between 40 and 70°C, this will be shown on the digital display.

eco
2
°C 1 3
reset ok
°F 0 bar 4

e
°C

°F
min max min max

1.

6720807727-03.1Wo

Fig. 2 Hot water temperature

▶ The tap symbol will be displayed to confirm that the hot water is being adjusted.
▶ After five seconds the boiler display will return to the default screen.

An external timer may be fitted instead of an internal timer.

Greenstar i System ErP - 6 720 813 281 (2014/09) 9

Controls

3.1.7 Domestic hot water eco and preheat modes

• Eco mode is an energy saving feature which disables the Preheat function:
– Eco is enabled by default, during the initial appliance start up and “Eco” [2] will be displayed to confirm this state.
– During the ON periods [1] set by the time control, Eco mode will use less energy, because the boiler will maintain a slightly
lower average temperature.
• Preheat mode, the appliance heats the cylinder more frequently. This tops up the cylinder temperature for quicker heat up
times, this is useful for large/longer demand periods during the hot water ON periods, “PreHeat” [3] will be displayed to confirm
this state.
– During the ON periods [1]set by the time control, the cylinder is heated more regularly to reduce the time taken to deliver
hot water.

1 1

°C °C

6720813281-01.1Wo
2 °F 3 °F

Eco PreHeat
3.1.8 Domestic hot water: switching between Eco and Preheat modes
1. Press and hold the Eco button ok for at least four seconds to enter the energy saving Eco mode, when Eco mode is active,
“Eco” will be displayed.
To exit Eco mode and return to PreHeat
2. Press and hold the Eco button ok for at least four seconds and “PreHeat” will be displayed.

°C
eco
°F reset
°C
ok
1
2
3

°F

Eco
0 bar 4

1.
Eco
e

min max min max

°C

°F

PreHeat
6720813281-02.1Wo

Fig. 3 Switching between Eco & Preheat mode

3.1.9 Turn off the Operation/fault diagnostic light (blue)

You may choose to deactivate the operation/fault diagnostic light. Please ask your installer to set-up this feature.
The light will still flash to alert you to a possible fault, but will not activate during a heat requirement demand for heating or hot water.

10 Greenstar i System ErP - 6 720 813 281 (2014/09)

 System Pressure

4 System Pressure
4.1 Sealed heating systems
This appliance is fitted to a sealed heating system which is pre-pressurised. Your installer will advise you of the minimum and
maximum pressure indicated on the pressure gauge.
▶ Check regularly that the pressure is maintained.
▶ If the pressure gauge reads less than 1 bar then the system requires re-charging.
▶ Contact your installer or maintenance engineer if a permanent significant decrease or increase in pressure is indicated on the
pressure gauge.

1.5 bar
Max
A 2
1 bar

6720643356-11.1Wo
1 3
Min
0 bar 4

Fig. 4 Optimum system pressure when your boiler is cold (area A)

▶ Use the external filling loop to re-pressurise your boiler, refer to the following section 4.2.

NOTICE: To comply with the Water Authority regulations you must remove the “filling key” or disconnect the
external filling loop after re-pressurisation.

Greenstar i System ErP - 6 720 813 281 (2014/09) 11

System Pressure

4.2 External filling loop

NOTICE: External filling loops
▶ If the filling loop does not look like the one shown in the figure below or you cannot find your filling loop, contact
your installer.
▶ To comply with Water Authority regulations you must disconnect the external filling loop after re-
pressurisation.

Once the external filling loop has been located, follow the instructions for re-pressurising the system.
1. Unscrew blanking cap.
2. Attach the hose to the valves, screw on hand-tight.
3. Turn the handle/screwdriver slot through 90° to open the valves.
4. The handle/screwdriver slot will be in-line with the valves

4. 4.

1. 2. 3. 3.

6. 6.
1.5 bar

Max
A 2
1 bar
1 3 5. 5. 7.
Min
6720806947-01.1Wo

0 bar 4

Fig. 5 External filling loop

5. When the pressure reaches between the 1 and 1.5 bar marks (zone A), turn the handle/screwdriver slot back, through 90°, to
close the valve.
6. The handle/screwdriver slot will be at 90° to the valves
7. Remove the hose and replace the blanking caps.

If the pressure gauge reads more than 1.5 bar as a result of over filling, bleed one radiator until the pressure gauge
returns to between 1 and 1.5 bar.

12 Greenstar i System ErP - 6 720 813 281 (2014/09)

 Service Clearances

5 Service Clearances
Your installer will have provided adequate space around the boiler for safety and servicing access.

CAUTION: Restricted space.

The boiler may overheat.
▶ Do not restrict this space with the addition of cupboards, shelves etc. next to the boiler.

NOTICE: Combustible and corrosive materials:

Chemically aggressive substances can corrode the appliance and invalidate any guarantee.
▶ Do not store or use any combustible materials (paper, thinners, paints, propellants, cleaning agents etc.)
inside the cupboard containing the appliance or within the vicinity of the appliance.

880mm
20mm* 170/210mm***
1060/1100mm***

600mm**

5mm

5mm
6720646608-122.1Wo

200mm

400mm 300mm
Fig. 6 Service clearances
[*] Minimum clearances to removable door
[**] Minimum clearances required for servicing
[***] Height for either 60/100 flue or 80/125 flue

Greenstar i System ErP - 6 720 813 281 (2014/09) 13

Maintaining your appliance

6 Maintaining your appliance

Your new gas-fired appliance represents a long term investment in a reliable, high quality product.
Wipe the appliance casing with a soft clean cloth. Please do not use chemical cleaning products which may damage the paint finish.
In order to realise its maximum working life, and to ensure it continues to operate at peak efficiency and performance, it is essential
that your appliance receives regular servicing and maintenance checks from a competent person beyond the initial guarantee
period.
If your Greenstar gas-fired appliance should fail to operate correctly or requires servicing, please contact the Worcester, Bosch
Group Appointments Team (see rear cover for details).
Details of the appliance including the Gas Council number can be found on the front cover of these User Instructions and on the
appliance identification label on the appliance facia.
The Gas Council number is also listed on the front cover of your Installation, Commissioning and Servicing Instructions.

14 Greenstar i System ErP - 6 720 813 281 (2014/09)

 Fault Finding

7 Fault Finding
In the event that the appliance stops functioning or does not perform as expected, please see table below These problems are some
of the most common causes. Should the problem persist or if other fault codes are displayed, then it will be necessary to contact
Worcester, Bosch Group.
This table gives information on basic operating system problems.

Problem Cause Remedy

EA fault code No gas supply/low gas supply pressure ▶ Contact your gas supplier.
flashing on display Condensate outlet blocked ▶ If it is safe to do so, check your condensate pipe
outlet for blockages, such as ice or foreign objects.
Flue blocked ▶ If it is safe to do so, check your flue outlet for damage
or blockages.
Desired room Thermostatic radiator valve(s) set too low ▶ Increase thermostatic radiator valve setting(s).
temperature is not Temperature control for central heating flow on ▶ Increase central heating flow temperature control
reached appliance set too low setting
Low temperature setting on the room thermostat ▶ Increase setting on the room thermostat.
Air trapped in heating system ▶ Bleed radiators and re-pressurise the heating system
Low system water pressure ▶ Re-pressurise the system, refer to page 12
Desired room Thermostatic radiator valves are set to high ▶ Turn down thermostatic radiator valves.
temperature too Room thermostat is set too high ▶ Turn down room thermostat.
high
Radiators are too Temperature control on appliance set too high ▶ Reduce central heating temperature by turning down
hot the Central Heating control on appliance.
Note: This could prevent your property reaching the
desired temperature during cold weather periods.
Heating stays on Clock is incorrectly set ▶ Check clock setting and adjust
for too long
No blue Momentary power failure ▶ Disconnect boiler supply, wait a few seconds then
Operation/Fault reconnect.
Indicator Energy saving feature is activated ▶ Ask your installer to reset the blue light
Hot water Temperature set too low: ▶ Check setting and adjust
temperature too • Cylinder thermostat control.
low
• Appliance hot water control (this feature is
only available if the option integral diverter
valve has been fitted)
Air trapped in heating system ▶ Bleed radiators and re-pressurise the heating system
Low system water pressure ▶ Re-pressurise the system, refer to page 12
Hot water Temperature set too high: ▶ Check setting and adjust
temperature too • Cylinder thermostat control.
high
• Appliance hot water control (this feature is
only available if the option integral diverter
valve has been fitted)
Table 2 Fault finding

Greenstar i System ErP - 6 720 813 281 (2014/09) 15

Fault Finding

7.1 Boiler alert state

In the event of an alert, a fault code and an alert symbol will be displayed on the boiler display, and the blue operation/fault
light will flash, e.g. EA, reset your boiler.

eco
2
°C 1 3
reset ok
°F 0 bar 4

227
e

°C

6720643358-14.1Wo
min max min max

°F

227

7.2 Boiler reset

1. To reset the boiler, press reset .
2. “Reset” and are briefly displayed.
▶ If the reset was successful the boiler will return to normal operation.
▶ If the reset was not successful then the alert code will be displayed again, and the blue operation/fault light will continue to flash.

eco
2
°C 1 3
reset ok
°F 0 bar 4

1.
Reset
e
°C

°F
min max min max

Reset 2.
6720643358-09.2Wo

Due to the internal safety systems of your Greenstar CDi Compact boiler, some codes cannot be cleared by a simple reset. Please
contact Worcester, Bosch Group for further assistance.
When calling Worcester, Bosch Group about a fault, it will be useful to quote the alert code and three digit number under the alert
code, e.g. EA and 227. If there is a fault that cannot be reset by you, the user, then a service engineer visit will be necessary.

16 Greenstar i System ErP - 6 720 813 281 (2014/09)

 Fault Finding

7.3 Extreme cold weather

In certain instances where the condensate pipe work is run externally or in an unheated area, such as a garage, the condensate pipe
work can be at risk of freezing, even if well insulated.
A frozen/blocked condensate pipe will cause the boiler to shut down. Worcester, Bosch Group have available on our website helpful
videos in the Customer service section.

WARNING: Falling hazard!

Failure to follow this guidance may result in personal injury.
▶ Only attempt to thaw a condense pipe that is at ground level and easily accessible.
▶ Never attempt to thaw a condense pipe that is at height.

CAUTION: Pipe damage

▶ DO NOT use boiling water to thaw the condensate pipe!

If the condensate pipe has frozen:

▶ Locate the blockage.
It is likely that the pipe is frozen at the most exposed point outside the building or where there is an obstruction to flow.
This could be the open end of the pipe, at a bend or elbow, or where there is a sag in the pipe in which condensate can collect.
The location of the blockage should be identified as closely as possible before taking further action.
▶ Thaw the frozen pipe.
The pipe can be thawed by applying a hot water bottle, a microwaveable heating pack (the sort used for muscular aches and
pains) or a cloth soaked in hot water to the exterior of the pipe, close to the point of blockage.
Hot water, but not boiling, can also be poured onto the pipe from a watering can or similar container. Care must be taken at
pedestrian areas where this water may freeze and create a slip hazard.
▶ Worcester, Bosch Group have available on our website helpful videos in the Customer service section to aid in thawing a frozen
pipe.
▶ Once the pipe has been thawed the boiler must be reset, press the reset button for five seconds and wait two to three minutes
for the boiler to restart.
▶ If the boiler does not restart, contact Worcester, Bosch Group Appointments Team on: 0330 123 9339.
▶ Contact your installer in order to find a permanent solution to the problem.

Greenstar i System ErP - 6 720 813 281 (2014/09) 17

Fault or Breakdown

8 Fault or Breakdown
This boiler is supported in the UK and Eire by Worcester, Bosch Group.
Specialist Service Engineers are available to attend a breakdown occurring on this boiler.

Invoices for attendance and repair work carried out on this boiler by any third party will not be accepted.

• No charge will be made for parts and/or labour providing:

A boiler fault is found and the appliance has been installed within the last 24 months. Reasonable evidence of this must be
supplied on request. i.e. the Benchmark Checklist.
• A call-out charge will be made where:
– The boiler has been installed for over 24 months.
– Evidence cannot be provided that the first year service inspection has been carried out (i.e. an entry in the Benchmark
Checklist).
– Our Field Service Engineer finds no fault with the boiler.
– The cause of breakdown is misuse or with other parts of your plumbing/heating system, or with equipment not supplied by
Worcester, Bosch Group.

Technical Support

No boiler fault is found on over 30% of all service calls.

In the case of a suspected fault, refer to the fault finding section of this guide.

In the event of a boiler fault or breakdown please contact Worcester, Bosch Group appointments team on 0330 123 9339.
Your advisor will arrange for an engineer to call with the minimum of delay; under normal circumstances this will be from 1 - 3
working days (excluding weekends) for priority breakdown situations (no hot water and/or heating).

18 Greenstar i System ErP - 6 720 813 281 (2014/09)

 Tips on energy saving

9 Tips on energy saving

Heating economically
The appliance provides a high level of comfort whilst keeping gas consumption low and so minimising the environmental impact.
The gas supply to the appliance‘s burner is regulated according to the demand for heat. The appliance operates with a low flame if
the demand for heat reduces. The technical term for this process is modulating control.
Modulating control reduces temperature fluctuations and provides an even distribution of heat throughout the home. This means
that the appliance may stay on for relatively long periods of time but will use less gas than a appliance that continually switches on
and off.

Central heating systems with room thermostat/thermostatic radiator valves

With modern heating systems designed around a 20 °C heat loss across the system, the optimum setting for a condensing appliance
as described on section 3.1.2, Setting the boiler flow temperature for the system. The system must be balanced correctly and the
radiators may need upgrading.
The temperature of each room can be set individually (except primary room with the room thermostat) using the thermostatic
radiator valves.

Room thermostats
Reducing the setting of the room thermostat by 1°C can reduce fuel consumption by up to 10%.

New control systems

Upgrade your heating control system if necessary with the latest equipment available.

Roof insulation
Around 30% of the heat loss from a property is through the roof. Replace any old insulation with new insulation, preferably of around
200mm thickness or more.

Window frames
Single glazed windows, particularly those with steel frames, can lose a great deal of heat. Consideration should be given to
replacement with PVCu or wooden framed double glazed units.

Radiators
If a radiator is sited underneath a window, its performance will be affected if the curtains are allowed to drape over the radiator.
Shelves fitted above or in front of the radiator should also be avoided.
It is advisable to manually adjust all thermostatic radiator valves every 2 - 3 months to prevent them sticking. Ensure radiator valves
are correctly set and not damaged.

Draughts
Try to ensure that draughts around doors, windows, letter boxes and keyholes etc. are reduced by using a suitable draught excluder.

WARNING: Air vents

▶ Do not block or seal any air vents that are installed to ensure that the central heating appliance operates safely.

Curtains
Lined curtains, or heavier full length curtains can provide excellent insulation. However, always ensure that the curtains do not
drape over radiators.

Greenstar i System ErP - 6 720 813 281 (2014/09) 19

Environment / disposal

10 Environment / disposal
Environmental protection is a fundamental corporate strategy of the Bosch Group.
The quality of our products, their economy and environmental safety are all of equal importance to us and all environmental
protection legislation and regulations are strictly observed.
We use the best possible technology and materials for protecting the environment taking account of economic considerations.

Packaging
We participate in the recycling programmes of the countries in which our products are sold to ensure optimum recycling.
All of our packaging materials are environmentally compatible and can be recycled.

USED APPLIANCES
▶ All Greenstar gas boilers are 100% recycleable.
The various assemblies can be easily dismantled and synthetic materials are marked accordingly. Assemblies
can therefore be sorted by composition and passed on for recycling.

11 Your guarantee
This boiler has a guarantee against faulty materials or workmanship for a period from the date of installation subject to the following
terms and conditions:
• During the period of this guarantee any components of the boiler which are proven to be faulty or defective in manufacture will
be exchanged or repaired free of charge by Bosch Thermotechnology Ltd.
• The householder may be asked to prove the date of installation, that the boiler was correctly commissioned and, where
appropriate, the first year's service has been carried out to the satisfaction of Bosch Thermotechnology Ltd., when requested.
These should be documented as a part of the Benchmark Checklist.
• The boiler has been used only for the normal domestic purposes for which it was designed.
This guarantee does not affect your statutory rights.

Guarantee registration
Your Greenstar boiler carries a guarantee against faulty material or manufacturer subject to Terms and Conditions.
To read the full Terms & Conditions please visit us on-line at www.worcester-bosch.co.uk/guarantee. The Guarantee Registration
form is available on this same page and can be completed and submitted electronically.
Alternatively, please telephone one of our Guarantee Registration advisors on 0330 123 2552.
Your statutory rights are not affected by the manufacturers guarantee.

For your own record:

Please ensure that the Benchmark Checklist has been completed by your installer or service engineer.

Model
Serial No.1)
Type/size
Date of installation
Name of Installer
Telephone number of Installer
Table 3
1) See boiler identification label on boiler fascia or Benchmark Checklist in the back of the Installation, Commissioning & Servicing
Instructions.

20 Greenstar i System ErP - 6 720 813 281 (2014/09)

 Glossary

12 Glossary
Central heating systems
All radiators must be heated at an even rate. If the top of a radiator is at a lower temperature than the bottom then it should be bled
by releasing air through the bleed screw at the top of the radiator.
Ask your installer to show you how this is done.
This boiler is fitted to a sealed system. Should water leaks be found or if excessive bleeding is required, then a service engineer must
be contacted to inspect the installation and rectify any fault.
Only additives that are compatible with aluminium may be used in the system. Any incompatible additive used will invalidate the
guarantee.
Pluming and condensate drain
This is a condensing boiler and the flue terminal will, at times give out a plume of water vapour. This is quite normal.
The boiler produces condensate which is discharged regularly by a syphon within the boiler via a plastic pipe to a drain. This pipe
must not be blocked or altered in any way.
Room thermostat / programmer
A room thermostat / programmer must be fitted to control the central heating. This controls the times and temperatures of the
central heating, preventing the boiler from firing unnecessarily. Refer to the instructions supplied with the thermostat and
programmer for further information.
Thermostatic radiator valves
Thermostatic radiator valves must be fitted in sleeping accommodation. It is recommended that this type of valve is fitted to all but
one of the radiators. The remaining radiator, where the room thermostat is located, must be uncontrolled and left open.
Pump over run function
After the boiler has finished a demand for central heating or hot water, the pump may continue to run for a short while to dissipate
the heat from within the boiler.
Pump anti-seizure
If there has been no heating demand for 24 hours, the boiler will run the system pump for a few seconds to reduce the possibility of
pump seizure during long periods of inactivity.

Greenstar i System ErP - 6 720 813 281 (2014/09) 21

Notes

22 Greenstar i System ErP - 6 720 813 281 (2014/09)

Greenstar i System ErP - 6 720 813 281 (2014/09) 23
 WORCESTER, BOSCH GROUP:
TECHNICAL SUPPORT: 0330 123 3366
APPOINTMENTS: 0330 123 9339
SPARES: 0330 123 9779
LITERATURE: 0330 123 9119
TRAINING: 0330 123 0166
SALES: 0330 123 9669

Worcester, Bosch Group

Cotswold Way, Warndon, Worcester WR4 9SW.
Tel. 0330 123 9559
Worcester, Bosch Group is a brand name of
Bosch Thermotechnology Ltd.

worcester-bosch.co.uk

6 720 813 281 (2014/09)