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1
What is a social network?

Mark Zuckerberg Q&A
Facebook founder and CEO

Source: SxSW 2008 conference, Austin TX




                                          2
Would you have imagined the impact of Facebook?

                       June 2007        June 2008           % growth

                                                   52.167              132.105
         FACEBOOK
                            143%
                                          35.698
     North America                             49.248
                           38%
                               8.751
              Europe                      35.263
                            303%
                             3.712
         Asia Pacific                20.712
                             458%
                            2.974
Middle East - Africa            14.951
                            403%
                           1.033
      Latin America            11.931
                               1055%
 Source: Facebook Growth - Age +15, ComScore World Metrix, June 2008




                                                                                 3
Echo System
The impact of collective intelligence
on consumption and branding


The Trend Watch #7




                                        4

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NYSE/Q4 Webinar: Social Media & IR Website Best Practices
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In collaboration with the NYSE, on June 26, 2012, Darrell Heaps, CEO of Q4 Web Systems, discussed best practice examples of companies who use their IR website and social media to maximize their online communications efforts.  Listen in and you'll: 1. Discover the most recent trends in online communications. 2. Learn how an integrated approach using the IR website and social media can help expand your reach and attract and influence investors. 3. Find out what tools, channels and tactics should be employed to maximize an integrated approach to online communications.

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Social Advertising Research
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The document discusses consumer attitudes toward advertising on social networks based on an IDC survey. It finds that (1) consumers are more annoyed by ads on social networks than other parts of the internet, especially disruptive ad formats, (2) though social network users click on ads more than non-users, they click less frequently on social networks themselves, and (3) consumers are more open to relevant, personalized ads if they control what data is collected and how it is used. The document provides guidance for advertisers to focus on relevance and usability over control of messages on social media.

Before
Planning the trip




                    5
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Social web and mobile uproar
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The trends in the UK around social media and mobility are outlined in this presentation. How are companies using it and how does this match what consumers expect and want?

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CIC and Ogilvy PR joint white paper - 'Crisis Management in the Microblog Era'
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The document discusses crisis management in the era of microblogging in China. It analyzes characteristics of crises that spread on microblogs, which allows information to disseminate in seconds to a wide audience. The document reviews major public, personal, and brand crises from 2011 that originated or were amplified on microblogs. It finds that microblogs have become a key platform for triggering and spreading crises. The document aims to help brands and organizations better understand and respond to crises in the age of social media.

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Digital Media Workshop March 17 [MoH]
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Dr. Michael Netzley presented on digital media across Asia. He discussed how social media has democratized media by putting content creation and distribution in the hands of many. Rapid communication allows messages to spread widely through social networks. Social media also provides better and faster access to information. However, effective strategies require balanced risk assessment, being data-driven, measuring objectives, and connecting with people rather than just broadcasting messages. Examples from South Korea on US beef imports and social media use by Singaporeans were provided to illustrate these points.

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76% say that recommendations from friends and colleagues are important or
very important when booking a hotel online.

41% said the same about traveler-written reviews.

The bottom line: While both types of content are important, personal network recommendations more
strongly influence hotel booking than reviews from strangers.

Source: Forrester research for Sheraton




                                                                                                    9
10
Instant Messaging, TXT and Video Chat
New cross-messaging functionalities on popular social networking sites
could potentially reach a total of 23.6 million US users
and 54.8 million users worldwide

The number of TXT every day exceeds
the number of people living on earth (more than 6 billion)

Source: comScore stats for ‘the eight sites’, June 2008




                                                                         11
12

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The document provides tips for safely using social networks as an IT manager. It summarizes that: 1) Many businesses lack social media policies, despite risks like reduced productivity and reputation harm. Effective policies educate employees on guidelines while allowing social media's benefits. 2) Social networks are a growing target for malware through social engineering and user-supplied content. However, their interactive nature is why people use them, seeking richer social lives. 3) When using networks like Facebook, one should be choosy about friends and applications, follow browser security steps, and log out of other sites to reduce risks from active content and expanded trust boundaries.

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Aarti Bansals Sample Portfolio
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The document discusses the author's experience in social media research, market research, client services, and project management. It summarizes that the author conducted independent research on how pharmaceutical companies can use social media, identified industry and consumer trends by compiling over 500 media sources as a market research intern, developed strategies to improve customer service at The Vanguard Group, and served as a liaison between cross-functional teams while creating SharePoint sites and leading risk management processes as a project management intern at Johnson & Johnson.

sample portfolio
Social Technoghraphics Ladder

18%    Creators        blog, publish web pages, upload videos and photos, write articles
25%    Critics         post ratings/reviews, comment on someone else’s blog, contribute to forums/wiki
12%    Collectors      use RSS feeds, add tags to online content, vote for sites online
25%    Joiners         maintain profile on a social network and spend time interacting
48%    Spectators      read blogs, watch videos, listen podcasts, read online UGC, and peer reviews
44%    Inactives       none of the above

Base: US online adults
Source: Forrester Q2 2007 Social Technographics Survey




                                                                                                         13
Day #1
Jet lag




          14
15
Introducing VRM
Vendor Relationship Management provides customers
with tools for engaging with vendors in ways that work
for both parties.

Source: Doc Searls – Project VRM at Harvard University




                                                         16

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This presentation provides insights into social media usage based on a survey of over 7,800 consumers across 19 countries. It finds that: 1) Social networks like Facebook, Twitter, and Google+ are widely used, with over 7 in 10 internet users belonging to at least one. However, people typically only join 1-2 networks. 2) Mobile devices are accelerating social media usage, with over half of internet users having a smartphone and using social apps frequently. 3) While most consumer comments about brands are positive, consumers primarily expect brands on social media to share product info, run promotions, give away prizes, provide news, and allow co-creation projects. 4) Most consumers are willing to help companies

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The document discusses the challenges of digital governance across Europe and how businesses have responded. It addresses: 1) How social behaviors and trends differ significantly across European borders, making a centralized strategy difficult. 2) Common challenges businesses face in implementing pan-European digital strategies, such as differences in culture, resources, and speed of adoption across markets. 3) How businesses have moved from an "inside-out" approach, with efforts bubbling up from individual markets, to various centralized governance models to better coordinate digital activities across borders. 4) Examples of companies that have developed hub-and-spoke and centralized governance models to manage thousands of projects, websites, and languages for their digital presence

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The document discusses social media marketing trends in Egypt. It provides statistics on internet and social media usage in Egypt such as Facebook having over 4.5 million users in the country. YouTube is the 3rd most visited website in Egypt. Twitter usage is growing rapidly with over 360,000 users. The document also outlines strategies for social media marketing in Egypt such as focusing on building relationships and delivering quality content over selling. It emphasizes that social media is about connecting with people rather than direct selling.

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The "Social Media: Embracing the Opportunities, Averting the Risks webinar" webinar offered insight into business leaders’ views and perceptions on this issue and provided actionable recommendations and advice on the development of social media policies and employee training sessions. The webinar also highlighted the insights gleaned from the recent national study conducted by Russell Herder, in conjunction with Ethos Business Law, on social media trends in the workplace and policy adoption.

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Wave 6 - The Business of Social | UM | Social Media Tracker
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Wave 6 - the business of social, shows how meeting different consumer needs delivers different outcomes for brands. For example some will create loyalty whilst others are better at driving sales. Therefore, actually knowing where consumer and brand objective meet is the key to the long-term success of social strategy. Find the latest Wave, "Wave 7 - Cracking the Social Code" here http://www.slideshare.net/Wave7

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Dealing with your detractors




Source: Forester ‘Online Community Best Practices’, Feb 2008


                                                               24

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The document discusses emerging trends in media consumption and participation. It notes that consumers are spending increasing amounts of time engaged with online media like social networks, videos, and user reviews rather than traditional media like television and newspapers. Brands are experimenting with new ways of engaging consumers online through user-generated content, virtual worlds, and social networks. The key takeaway is that consumers now demand more choice, control, and participation in their media experiences.

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The document discusses how people have evolved from "doing digital" to "being digital". It suggests that being digital gives people superpowers through connectivity, data, and embedded digital experiences. It argues that to be digital, brands must build on data opportunities, embrace creativity, and unleash game dynamics to engage primal human response patterns.

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Trust peers vs. advertising when
making a major purchase decision

           Trust peers                       30%

    Trust advertising                  10%


Source: Jupiter Research, March 2007




                                                   25
26
Social Markets

“Networked market are beginning to self
organize faster than the companies that
have traditionally served them. Thanks to
the web, markets are becoming better
informed, smarter, and more demanding of
qualities missing from most business
organizations.”

Source: ‘The Cluetrain Manifesto’ - Rick Levine,
Christopher Locke, Doc Searls, David Weinberger




                                                   27
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This document summarizes a research project that aims to foster partnerships between sacred places and arts organizations in Philadelphia. It found that most sacred places and arts organizations are interested in partnering to fulfill missions and develop audiences, but lack resources like staff, funding and technical expertise. The project proposes a training program, shared management structure, rental subsidy program and capital grants program to help sacred places host arts organizations by addressing organizational, financial and facility needs. The goal is to maximize the use of underutilized sacred spaces and help every arts organization in Philadelphia find an affordable place to operate.

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The document summarizes the impact of government public sector cuts on Blackburn with Darwen. It discusses cuts of £48 million over four years for the local council, including £29 million next year alone. This will require cuts to council services and tough choices about priorities. The Care Trust Plus will also need savings of over £6 million in 2011/12 and similar amounts in future years to deal with limited funding increases. Residents will be consulted through meetings, surveys and an online tool to provide input on budget cuts.

29
Community needs first!
The consumer relationship best
practices that create WOM

Source: SxSW Zappos conference, 2008




                                       30
Day #2
Family time




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The document discusses emerging technologies like nanotechnology, quantum computing, smart dust, augmented reality, 3D printing, and their potential impacts. It suggests these technologies could disrupt many industries and jobs over the next 15 years, but also presents opportunities to leverage new technologies to reinvent business models, improve products and services, and help address challenges like poverty and disease. The document emphasizes both the promises and risks of these new technologies and their development.

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1) The document promotes downloading a free iPad app now and discusses how digital technology is changing how we interact with products and each other. 2) As technology becomes more integrated into our lives and we have constant access to the internet, our awareness shifts from memory to online search and our purchasing decisions move from independent choice to assisted choices based on omniscience. 3) Relationships also shift from brands leading the conversation to consumers and social influence replacing traditional advertising as friends and peers become more accessible through technology.

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Credible sources of information
about a brand/company
Persons like themselves                     60%
         Financial analyst                 56%
                 Academic                  54%
       Doctor / Specialist                 53%
 Non-Profit Organisation                   50%
  Employee of company                    43%
         CEO of company              23%
                    Blogger        12%
Source: 2008 Edelman Trust Barometer, January 2008




                                                     36

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This document discusses the public value of historic sacred places like churches and their role in communities. It summarizes research that shows congregations provide over $200,000 worth of community services annually through volunteer hours and use of their buildings. However, many are at risk of closure due to disrepair costs. The document outlines Partners for Sacred Places' efforts to document this public value through tools and studies to help congregations make their case for support and preserve their community role. One pilot study estimated one congregation's total "halo effect" or economic impact on its surrounding area at over $21 million.

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37
Groundswell

A social trend in which people use
technologies to get the things they need
from each other, rather than from traditional
institutions like corporations.

Source: Charlene Li and Josh Bernoff ‘Groundswell’,
March 2008




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41
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Day #3
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                              43
The Real Story of RSS

                 Aware
                  RSS
Unaware
                 users
  RSS
                  4%
 users
  27%




                                               Do not
                                              use RSS
                                                69%
Source: Ipsos ‘RSS whitepaper’ October 2005




                                                        44

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Thank you for the feedback. Let me know if you need anything else.

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Worldwide Online Social Network Advertising
Spending, 2006-2011 ($ millions and % change)

               2006           480

     2007 (155%)                    1225

      2008 (65%)                           2015

      2009 (32%)                                  2665

      2010 (22%)                                         3245

      2011 (17%)                                                3795


Source: eMarketer, May 2008




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Why people (18+) contribute to Social
Networks and User Generated Content

       Feel part of community                                             31%

       Recognition from peers                                        28%

Participate with brands I like                    9%

                     Make money                6%

Recognition from colleagues                  4%

Other (Share with family, fun)                                 22%


Source: IBM Institute for Business Value ‘US Consumer Research: Digital
Entertainment & Media’ August 2007




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"In a dramatic acceleration of the seven-year sales decline that has battered the
music industry, compact-disc sales for the first three months of
this year plunged 20% from a year earlier, the latest sign of the seismic shift
in the way consumers acquire music."

Source: Ethan Smith, "Sales of Music, Long in Decline, Plunge Sharply"
The Wall Street Journal Online, March 21, 2007




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This document discusses quantifying the contribution of social media in marketing campaigns. It outlines challenges with social media attribution, such as much social media activity escaping traditional tracking. The document proposes addressing this by building on an existing attribution methodology to encompass social media through techniques like agent-based modeling. This would create unified datasets and simulated user journeys to uncover attribution and interaction effects between paid digital campaigns and earned social media. The benefits would include optimizing campaign architecture and maximizing returns across channels.

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62
Media Used by US Internet Users to
  find information about 2008
  Presidential Candidates and Issues
                 May 2007       March 2008
                                                        62%
            TV
                                                              76%
                                             42%
     Internet                                        55%

                                             42%
 Newspaper                                     47%

     Word-of-                    23%
                                       33%
      mouth
                                  25%
        Radio                       29%

        News                    21%
                                21%
   Magazines
Too early, not                   23%
                          12%
  looking yet

  Source: iCrossing ‘How America Searches: Election 08 Update’
  conducted by Opinion Research Corporation, April 2008



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The document summarizes key findings from recent Pew Internet Project reports about changing digital media behaviors and their impact. It discusses how: 1) Only 4% of Facebook users actually derive pleasure from using the site, with most feeling despair upon logging in. 2) Mobile internet access is widespread, with 89% of adults owning phones and 46% owning smartphones. 3) Social media engagement is common, with 59% of adults using sites like Facebook and 16% using Twitter. 4) These trends are changing how knowledge is accessed, shared and influenced as information becomes more pervasive, participatory and networked through various online platforms.

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This document summarizes digital media usage across Asia based on research conducted by Michael Netzley. It begins by noting the diversity within Asia and issues with viewing it through a Western lens. It then provides statistics on internet penetration rates in various Asian countries, showing China and South Korea as leaders. National social networks, search engines, and communication tools are also described as varying by country. Survey results from Singapore are presented showing differences in online behaviors by age. Reasons for going online and issues like internet blocking are also briefly discussed.

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TheTrendwatch #08

  • 1. 1
  • 2. What is a social network? Mark Zuckerberg Q&A Facebook founder and CEO Source: SxSW 2008 conference, Austin TX 2
  • 3. Would you have imagined the impact of Facebook? June 2007 June 2008 % growth 52.167 132.105 FACEBOOK 143% 35.698 North America 49.248 38% 8.751 Europe 35.263 303% 3.712 Asia Pacific 20.712 458% 2.974 Middle East - Africa 14.951 403% 1.033 Latin America 11.931 1055% Source: Facebook Growth - Age +15, ComScore World Metrix, June 2008 3
  • 4. Echo System The impact of collective intelligence on consumption and branding The Trend Watch #7 4
  • 6. 6
  • 7. 7
  • 8. 8
  • 9. 76% say that recommendations from friends and colleagues are important or very important when booking a hotel online. 41% said the same about traveler-written reviews. The bottom line: While both types of content are important, personal network recommendations more strongly influence hotel booking than reviews from strangers. Source: Forrester research for Sheraton 9
  • 10. 10
  • 11. Instant Messaging, TXT and Video Chat New cross-messaging functionalities on popular social networking sites could potentially reach a total of 23.6 million US users and 54.8 million users worldwide The number of TXT every day exceeds the number of people living on earth (more than 6 billion) Source: comScore stats for ‘the eight sites’, June 2008 11
  • 12. 12
  • 13. Social Technoghraphics Ladder 18% Creators blog, publish web pages, upload videos and photos, write articles 25% Critics post ratings/reviews, comment on someone else’s blog, contribute to forums/wiki 12% Collectors use RSS feeds, add tags to online content, vote for sites online 25% Joiners maintain profile on a social network and spend time interacting 48% Spectators read blogs, watch videos, listen podcasts, read online UGC, and peer reviews 44% Inactives none of the above Base: US online adults Source: Forrester Q2 2007 Social Technographics Survey 13
  • 15. 15
  • 16. Introducing VRM Vendor Relationship Management provides customers with tools for engaging with vendors in ways that work for both parties. Source: Doc Searls – Project VRM at Harvard University 16
  • 17. 17
  • 18. 18
  • 19. 19
  • 20. 20
  • 21. 21
  • 22. 22
  • 23. 23
  • 24. Dealing with your detractors Source: Forester ‘Online Community Best Practices’, Feb 2008 24
  • 25. Trust peers vs. advertising when making a major purchase decision Trust peers 30% Trust advertising 10% Source: Jupiter Research, March 2007 25
  • 26. 26
  • 27. Social Markets “Networked market are beginning to self organize faster than the companies that have traditionally served them. Thanks to the web, markets are becoming better informed, smarter, and more demanding of qualities missing from most business organizations.” Source: ‘The Cluetrain Manifesto’ - Rick Levine, Christopher Locke, Doc Searls, David Weinberger 27
  • 28. 28
  • 29. 29
  • 30. Community needs first! The consumer relationship best practices that create WOM Source: SxSW Zappos conference, 2008 30
  • 32. 32
  • 33. 33
  • 34. 34
  • 35. 35
  • 36. Credible sources of information about a brand/company Persons like themselves 60% Financial analyst 56% Academic 54% Doctor / Specialist 53% Non-Profit Organisation 50% Employee of company 43% CEO of company 23% Blogger 12% Source: 2008 Edelman Trust Barometer, January 2008 36
  • 37. 37
  • 38. Groundswell A social trend in which people use technologies to get the things they need from each other, rather than from traditional institutions like corporations. Source: Charlene Li and Josh Bernoff ‘Groundswell’, March 2008 38
  • 39. 39
  • 40. 40
  • 41. 41
  • 42. 42
  • 43. Day #3 Black Friday shopping sales 43
  • 44. The Real Story of RSS Aware RSS Unaware users RSS 4% users 27% Do not use RSS 69% Source: Ipsos ‘RSS whitepaper’ October 2005 44
  • 45. 45
  • 46. 46
  • 47. 47
  • 48. 48
  • 49. 49
  • 50. 50
  • 51. 51
  • 52. 52
  • 53. 53
  • 54. 54
  • 55. Worldwide Online Social Network Advertising Spending, 2006-2011 ($ millions and % change) 2006 480 2007 (155%) 1225 2008 (65%) 2015 2009 (32%) 2665 2010 (22%) 3245 2011 (17%) 3795 Source: eMarketer, May 2008 55
  • 56. 56
  • 57. Why people (18+) contribute to Social Networks and User Generated Content Feel part of community 31% Recognition from peers 28% Participate with brands I like 9% Make money 6% Recognition from colleagues 4% Other (Share with family, fun) 22% Source: IBM Institute for Business Value ‘US Consumer Research: Digital Entertainment & Media’ August 2007 57
  • 58. 58
  • 59. 59
  • 60. "In a dramatic acceleration of the seven-year sales decline that has battered the music industry, compact-disc sales for the first three months of this year plunged 20% from a year earlier, the latest sign of the seismic shift in the way consumers acquire music." Source: Ethan Smith, "Sales of Music, Long in Decline, Plunge Sharply" The Wall Street Journal Online, March 21, 2007 60
  • 61. 61
  • 62. 62
  • 63. Media Used by US Internet Users to find information about 2008 Presidential Candidates and Issues May 2007 March 2008 62% TV 76% 42% Internet 55% 42% Newspaper 47% Word-of- 23% 33% mouth 25% Radio 29% News 21% 21% Magazines Too early, not 23% 12% looking yet Source: iCrossing ‘How America Searches: Election 08 Update’ conducted by Opinion Research Corporation, April 2008 63
  • 64. 64
  • 65. ‘We can’ vs. ‘I will’ Democrats have slightly above-average participation in all social technologies; Republicans are below average. Source: Forrester ‘North American Social Technologies Online Survey’, Q2 2007 65
  • 66. 66
  • 67. 67
  • 68. 68
  • 69. 69
  • 71. 71
  • 72. 72
  • 73. 73
  • 74. 74
  • 75. 75
  • 76. The iPhone's App Store has sold 60 million applications or two million downloads a day, after one month. Altogether this netted about $30 million in revenue. Source: Steve Jobs interview - Wall street Journal - August 11, 2008 76
  • 77. Day #5 Gifts, postcards and souvenirs 77
  • 78. 78
  • 79. 79
  • 80. Dell, Microsoft, Southwest Airlines, The Coca-Cola Company… 80
  • 81. 81
  • 82. 82
  • 83. 83
  • 84. 84
  • 85. 85
  • 86. 86
  • 87. The Echo System golden rule Regardless of your own goals, always put the network’s needs first. Stay tuned: TheTrendWatch.com 87
  • 88. 88
  • 92. UGO Cibernautas fazem upload de uma fotografia que irá fazer parte do desenho final do outdoor
  • 93. © FullSIX 2008 - Strictly