Cloud Field Service and Asset Management System | KloudGin
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Smarter Assets. Smarter Workers. KloudGin is the only combined, one-cloud Field Service and Asset Management solution on a single, easy-to-use platform.
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Cloud Field Service and Asset Management System | KloudGin
- 1. The Single-Cloud Solution for Mobile Field Service & Asset Management KloudGin.com
- 2. 2 3 OUR MISSION To deliver information to workers where and when they need it. The Only Combined, One-Cloud, Industry-Focused Field Service, Work, and Asset Management Solution Unified, Configurable Native Mobile App with KloudPlatform Single Face of Work Organizations today face pressure to reduce costs, improve service delivery, increase productivity, and create sustainability.Yet, many struggle with legacy information silos and poor data compliance which are byproducts of cobbled-together solutions and poor usability. KloudGin understands that achieving new standards of efficiency and productivity depends on eliminating silos and providing full engagement to the last mile. KloudGin is a trusted provider of the only combined, one-cloud, industry-focused mobile field service, work, and asset management solution that connects customers, employees, and assets using AI-powered access to information, on any device. KloudGin eliminates traditional information and process silos to enable operations to unify siloed systems, resources, and processes. KloudGin helps utilities and service providers transform the customer experience and improve worker productivity to effectively meet the challenges of today — and the demands of tomorrow. KloudGin applications are built for the workers who use them most. When technology makes workers� lives easier, productivity skyrockets. That�s why we designed KloudGin for the workers who use it most. 2 PRODUCTS Field Service Suite | Asset Management Suite | KloudPlatform Analytics and Reporting | Connected Contractor Connected Customer | Mobile Workforce Management Scheduling and Dispatch | Service Contract to Bill Work Order Management
- 3. 4 5 KloudGin seamlessly combines asset management, work management, and mobile field enablement in a single software solution. The Asset Management Suite comprises a modern computerized maintenance management system (CMMS) to maximize the utility of assets, along with a complete process to manage asset rental, leasing, and service. Companies can manage all enterprise asset management (EAM) supportive processes such as inventory, procurement, and labor resources including internal and external subcontractor crews. KloudGin uses artificial intelligence (AI) and machine learning (ML) to replace reactionary processes with predictive ones to create a competitive advantage. KloudGin provides transparency into company assets and resources, ensuring the ability to make timely, data-driven decisions. • Complete database of all company, customer-owned, and shared assets to manage asset groupings, locate and document assets, set preventative schedules, and execute reactive maintenance • Holistic view of the actual and future condition of the asset, maintenance, and investment policies • Increased asset uptime and ability to forecast when equipment needs to be replaced for faster CAPEX recovery • Improved visibility of assets and work history reduces service and delivery delays by allocating the right workers for the job at hand • Allows operations to complete more service calls per technician per week, reduce truck rolls, easily manage follow-up work, and capture accurate and timely work history Asset Management Suite “With KloudGin, we get a‘Single Face of Work’ for project construction, asset maintenance, and customer field service orders on a single modern enterprise cloud platform.” Ben Morgan | Vice President, Field Operations | Hawaiian Telcom KloudGin’s Field Service Suite delivers the information field teams need, when and where they need it — even offline. KloudGin optimizes the prioritization, scheduling, routing, and completion of field service jobs in a single, configurable business process. The Mobile App delivers information to the field team when and where they need it with real-time work updates between field workers and dispatchers. Fast access to critical information is available on customers, assets, schedules, work orders, billing, and much more. The field service suite includes functionality for automated scheduling, dispatch, analytics, inventory, procurement, time management, and more. KloudGin partners with industry leaders in ERP, billing, payroll, e-commerce, work management, GIS, and weather applications to provide seamless integrations for all field service requirements. • Single engine for scheduling, optimization, dispatch and planning, and mobile execution for short-cycle, long-cycle, and ad-hoc work • Dispatch Center consolidates information from multiple systems to provide a 360-degree digital view to track and manage the entire workforce in real-time • Delivers accurate work route schedules, manages materials and inventory, and predicts maintenance needs and time-to-repair based on historical data • Field data is captured in real-time along with pictures and notes to substantially reduce job times, boost wrench time, and improve customer satisfaction • KloudGin’s Predictive Maintenance (PdM) application uses AI to integrate and evaluate sensor data from assets and schedule and monitor the real-time predictive maintenance. Managers can automatically align and route service work resources. This reduces expenses and unplanned downtime and increases asset performance. • Utilities and managers receive real-time updates on work execution progress and ongoing connected customer communications from technicians • The KloudGin business intelligence reporting platform provides detailed reports, built-in analytics, and an easily configurable dashboard to track important metrics, identify issues, and ensure compliance Field Service Suite 4
- 4. 6 7 KloudPlatform provides a digital solution for accelerated application development to meet changing business requirements. KloudGin’s predefined business entity object model includes over 200 “real-life” logical business entities such as customers, service contracts, work orders, resources, and many more. KloudGin’s native mobile app aids in the development process with unparalleled functionality for the creation of digital business applications. • Configure and extend “out-of-the-box” business entities or define custom entities with required attributes to quickly develop and customize digital applications • Design custom screens, forms, interactions, and experiences using over one hundred user experience widgets and without writing a single line of code • Easily create digital processes with embedded workflows, transactions, and business-rules engines • Develop seamless connectivity via the Integration Designer to any system APIs, SOAP, REST, or the KloudGin library of connectors to more than fifty-seven systems • Predict future needs and improve decision-making with real-time visibility into financial and operational metrics powered by AI and analytical information Access to the right data helps field service organizations make informed business decisions and stay on track to meet customer demands. KloudGin provides easy-to-use business intelligence and data analytic capabilities as a core part of the field service and asset management suites. KloudGin includes pre-built analytics around work orders, crew productivity, inventory, and resource planning. KloudGin Studio, the administration portal, provides numerous out-of-the-box reports and allows users to develop their own reports and views. • Easily track important metrics, identify issues, and ensure compliance with better insight into business processes • Provides trending and statistical analysis to compute risks and costs – potential results include the likelihood of asset failure, possible consequences, risk evaluation, and other key outcomes • Allows users to create and publish content to specific roles and make reports available to other users • Delivers access to customer data and analytic tools that enables field teams to improve the quality and timeliness of service calls • Transforms operational data into actionable data enabling confident decision-making KloudGin Connected Contractor allows field service organizations to manage and provide insight to contractors with both a vendor portal and a mobile field crew app. The vendor portal is a self-service tool for use by field service management (FSM) sub-contractors to accept work orders/service requests and make assignments to their internal crews. The vendor portal allows the sub-contractor to track compliance and manage their profile, i.e., equipment, skills, crews, compliance documentation (insurance, skills certification), and other important job-related information. • Single, integrated repository with discrete recognition of one-to-many relationships between customer, contracts, sites, services, work orders, and activities • Contractor’s crew members receive notification of assignments where they can track, update, and complete work orders dispatched to them and charge for time and materials used • Crews can capture information from the field, including check-in/check-out, labor and materials utilization, photographs, and job completion status with electronic signatures • Provides self-service analytics to track, measure, and optimize contractor’s costs, quality, customer satisfaction, and other performance metrics • Facilitates the selection of subcontractors-to-jobs based on criteria such as services, equipment, cost, quality, geography, and customer satisfaction KloudPlatform Analytics and Reporting Connected Contractor 7
- 5. 8 9 KloudGin is the only mobile workforce management (MWM) solution designed for customer engagement and field empowerment with a single view of all work. With easy access to work order, asset, and inventory information from anywhere, at any time, technician productivity will soar, and customer satisfaction will improve. KloudGin’s native mobile app takes advantage of the features and functionality built into the operating system of the mobile device. That means the device runs faster, is more secure, and has a familiar look and feel. This makes it easier for field employees to adopt, learn, and use data and information. The Mobile App delivers information to the field team when and where they need it – even when offline – with real-time work updates between field workers and dispatchers. • Improves technician efficiency with faster load times, native security, and consistent usability for a best-in-class mobile user experience • Create corrective work orders, review asset or customer work order history, and access GIS data – even when in remote locations without connectivity to a network • Inherent mobile OS capabilities include GPS, geofencing, location intelligence, navigation, video conferencing camera, bar code scanning, e-sign, device notifications, device calendar, photo capture/annotation, and more • Supports compliance requirements through digital audit trails, optimized inspection scheduling, and alerts for regulatory violations and non-compliance KloudGin empowers operations managers, schedulers, and dispatchers with innovative AI-based automated scheduling and optimization tools. Dispatchers have visibility to routes and schedules in the KloudGin Dispatch Center. This ensures that schedules are optimized, and technicians are notified faster and more efficiently. Techs get automated work order assignments and appointments via the KloudGin Mobile App, eliminating the need for calls or texts. If a dispatcher needs to reach out to a crew, there is also a built-in collaboration tool which can send audible alerts directly from the Dispatch Center. • Automated scheduling ensures that the right technician with the right skills and experience gets dispatched, cutting down on costly repeat truck rolls and improving first-time fix rates • Obtain progress and status of all jobs in real-time with daily, weekly, or monthly multi-views and GPS-based field workforce tracking • Displays work order schedules and crew details and allows dispatchers to monitor work in progress, enabling smart decisions in the dispatching of new calls • Manual override enables dispatchers to assign tasks to take precedence over automatic scheduler assignments • Scheduled preventative maintenance work orders can be set up with time-based or meter-based schedules Mobile Workforce Management Scheduling and Dispatch KloudGin Connected Customer was built to empower an organization’s customers. It makes life more convenient for them and reduces the number of calls into the customer support center. It will also reduce truck rolls due to missed appointments. With Connected Customer, customers can request new service, review service history, and get real-time updates on status and arrival of the technician, all without making a phone call. • Using modern digital channels, customers can report issues, book appointments, sign digitally, and track progress 24/7 • Customers receive real-time status updates on service requests including appointment reminders, health safety surveys, and field crew digital ID over SMS text, mobile push notification, or email • Provides real-time tracking of the location and expected arrival time of the technician • Employees will be more productive and experience increased job satisfaction by reducing the number of inbound service calls Connected Customer 8 “With KloudGin’s asset management, field service, and Connected Customer solutions in place, Cal Water was able to rapidly transform our business by connecting customers with employees and workers with the information they need. KloudGin’s cloud-based solutions enabled speedy implementation in a matter of weeks. We are rapidly innovating and leveraging cloud and mobile technologies to connect our customers, crews, back office, partners, and equipment in real- time, from any device.” Michael Luu | Chief Risk Officer Vice President, I.T. | California Water Service
- 6. 10 11 KloudGin’s platform digitizes the complete service contract-to-billing process for field service, work, and asset management. KloudGin integrates seamlessly with the bidirectional flow of data between the accounting system’s general ledger, accounts payable, accounts receivable, and other modules as needed. The billing integration features complete pro-forma invoice generation in KloudGin with synchronized information exchange to the accounting system for invoice delivery. • Automation of manual processes eliminates rekeying of core information, reducing errors and rework • Integrates with multiple types of enterprise software solutions from ERP, CRM, and eCommerce to accounting and POS systems • Faster invoicing and shorter collection times result in improved cashflow and reduced days sales outstanding (DSO) • Keep track of crew safety and site compliance by leveraging geofencing of sites, lat/long timestamp for job activities, photos, and other GPS data logs, including crew routes • Digital engagement allows customers to open and view service requests, book appointments, track field crews, monitor work progress, update profiles, and view invoices KloudGin brings work order management and asset management into the modern mobile era and provides a single solution for all work needs. The KloudGin solution is the only work management application built from the ground up on the latest cloud platform that enables all features to be accessed on a mobile device. KloudGin delivers via a single-cloud the most innovative field service and asset management capabilities, and eliminates the need for costly, on-premise software. KloudGin supports work order scheduling, routing, capacity management, work order completion flows, inspections, and surveys as standard features. • Delivers in-memory, real-time scheduling and route optimization for both short- and long-cycle work to increase operational efficiency • Provides a 360-degree view of active work orders to track and manage the entire workforce in real-time via the KloudGin Dispatch Center • Configurable workflows and automatic alerts allow dispatchers to speed up resolution and improve field service outcomes • Supports safety instructions and checklists within work orders based on the type and nature of the work • Uses geofencing to control start time on mobile work orders and ensure work is done on the correct asset; captures heartbeat locations of the online technicians; uses current location for safety and auditing purposes Service Contract to Bill Work Order Management 10 The KloudGin system is excellent at allowing us to quickly ascertain what stage of the process our work orders are at and who needs to action them. I now have the tools to be able to hold both the process and the people within the process accountable. That is a big improvement because we were clearly losing revenue, and we were taking far too long at collections which in turn had a significant cash flow impact. Adam Cantor | CFO | Drain-All
- 7. 12 13 KloudGin Understands Industry Challenges Utilities Public Sector More than ever, optimizing work and asset performance is imperative to providing safe, responsive, and cost effective systems of energy and water delivery. KloudGin is leading the way through the digital transformation for power, gas, telecommunications, water, and wastewater operations by providing Modern Mobility solutions. Angle-right Water, Wastewater, Stormwater, Refuse Angle-right Electric Gas Angle-right Renewable Energy Angle-right Telecommunications Manufacturing With servitization evolving as the new opportunity in the manufacturing industry, more and more companies are shifting from just selling products to selling outcomes. As manufacturers change the way they do business, there is a greater need to deliver maximized product uptime as a service. KloudGin’s preventative and predictive maintenance provides more visibility into manufacturing operations to drive operational efficiency. Automate processes to track assets, monitor inventory, manage work orders, schedule maintenance, and service customers. Industrial Equipment Asset Rental, Leasing, Sales, and Service Modernized management of commercial and industrial rentals will positively impact margins and efficiency. KloudGin provides technology that automates the sales desk, production, asset costing, site surveys, service truck rolls, asset tracking, and scheduling and maintenance to boost productivity and profitability. Facilities Maintenance Service providers need to efficiently manage their field workforce and gain real-time visibility into job costs and profitability. KloudGin digitizes the complete service contract-to-billing process for field service, work, and asset management with real-time integration to your accounting software. Angle-right Commercial Cleaning Angle-right Lawn Landscape Angle-right Snow Management Angle-right HVAC Engineering and Construction Ensure that jobs are completed on time and on budget with a solution that tackles the complexity of scheduling and managing large projects and improves efficiency and profitability. Automate workforce scheduling, resource planning, and asset management, for up-to-the-minute information on job status and cost. Oil Gas For downstream, midstream, and upstream providers, KloudGin provides an agile solution to help extend asset life and boost wrench time, improving service delivery and driving profitability. KloudGin’s predictive analytics and artificial intelligence let you automatically route the technician with the right skills, tools, and inventory to the highest priority job in the shortest amount of time.
- 8. 14 15 Why Choose KloudGin KloudGin has reimagined field service and asset management technology, devising the first-ever single cloud solution, built for workers and solving to the last mile KloudGin connects customers, employees, contractors, sensors, devices, and equipment for easy access to real-time data The single scheduling engine breaks down barriers between short-cycle and long-cycle work, creating new standards for worker and asset efficiency 2 3 KloudGin harnesses the most innovative cloud, ML, AI, mobility, IoT, and Big Data technology, and delivers an advanced interface for today and tomorrow 4 KloudGin enables fast, transparent SaaS implementation and integration – to easily connect to any system directly via APIs, SOAP, REST, or using our library of out-of-the-box connectors to over fifty-seven systems 5 1 Seamless Integrations GIS,IoT,andOutageSystems Payroll and Billing E-Commerce Work Management Systems 15 14 CCB, C2M, CCS, WAM ADMS
- 9. Ready to see how a digital transformation can benefit your operation? Contact a KloudGin industry specialist to learn more. 1-877-256-8303 | KloudGin.com LINKEDIN-IN YOUTUBE © 2022 KloudGin. All Rights Reserved.